Lease-End Guide Your Lease-End Options Good Things Should Never Come to an End

LEASE-END GUIDE YOUR LEASE-END OPTIONS GOOD THINGS SHOULD NEVER COME TO AN END.

As the end of your current lease with GM Financial draws near, we’d like to thank you for your business, and we hope that you’ve had an excellent driving experience in your General Motors vehicle. To Buick Envision Chevrolet Z71 Cadillac XT4 help guide you through the lease-end process, we’ve created this step-by-step guide. Or, visit gmfinancial.ca/en-ca/lease-end.html TABLE OF CONTENTS OPTION 1: OPTION 2: OPTION 3: for more information. TURN IN YOUR GM VEHICLE PURCHASE YOUR TURN IN YOUR GM VEHICLE Want to continue enjoying the GM driving Your Lease-End Options 1 AND PURCHASE OR LEASE LEASED GM VEHICLE Return the vehicle to the GM experience? GM has many new and exciting A NEW GM VEHICLE You can purchase your leased vehicle dealership where it was leased. models available. Check your mail in the coming Trade in Your Vehicle 2 Are you ready for your next at any time during your lease period. Remember to bring your weeks because you may become eligible to receive GM vehicle? Visit your nearest Here’s how: owner’s manual, extra set of incentives toward the purchase or lease of a new Turn in Your Vehicle 2 GM dealer to test-drive the keys and any other accessories GM vehicle. vehicle that’s right for you. 1. Contact your originating GM dealership that came with the vehicle. to discuss your finance options. Select Your Next GM Vehicle 3 This is also a great time to 1. Take some time to review discuss excess mileage and 2. Contact your originating dealership or call GM Financial at 1-800-668-9777 your vehicle’s condition using Schedule Your Inspection 4 your vehicle’s condition. to request your purchase option price. the Wear-and-Tear Card included in this guide. 1. Make an appointment with Review Your Vehicle’s Condition 6 3. Follow the instructions provided your originating GM dealer. to complete your purchase. 2. A complimentary vehicle inspection will be arranged and performed 2. Frequently Asked Questions 11 Select your next GM vehicle by an inspection company and discuss which financing authorized by GM Financial. option is best for you. What will you be driving this time next year? Contact Us 12 3. Make an appointment to 3. Turn in your vehicle, or structure GM is consistently developing new and exciting models turn in the vehicle at your your new lease or purchase originating GM dealership. for our customers. Visit GM.ca to check out new Wear-and-Use Card 13 to incorporate your current vehicles and determine which one fits your needs. vehicle as a trade-in. 4. Consider purchasing or leasing a new GM vehicle. EOLGM-CAN-1117 1 TRADE IN YOUR VEHICLE SELECT YOUR NEXT GM VEHICLE

If you are facing excess kilometers or wear- CONSIDER THESE POPULAR and-tear charges, but are interested in driving GM MODELS FOR YOUR NEXT a new GM vehicle, discuss trading in the leased LEASE OR PURCHASE: vehicle at your originating GM dealership. • Chevrolet Traverse • Schedule an appointment at the GM dealership where you leased your vehicle • Buick Encore • Chevrolet Blazer • Explore your trade-in option in detail and determine if you have • GMC Sierra any equity in your vehicle • Chevrolet Silverado • Work with your dealer to structure your TURN IN YOUR VEHICLE • GMC Terrain new lease or finance to incorporate your current vehicle as a trade in • Chevrolet Equinox Once the vehicle inspection and any repairs Ask your GM dealer for more information on are completed, please make plans to turn in these and other exciting new vehicles! your leased vehicle at a GM dealership. ENJOY THAT NEW • Set up an appointment with the dealership CAR SMELL AGAIN. where you leased your vehicle • The dealer should provide a “Vehicle We want to help you find the new Turn-In Receipt” to you GM vehicle that is just right for you. Visit GM.ca to learn more about • This receipt confirms that your vehicle is turned the latest models available from in and verifies the mileage at return Chevrolet, Buick, GMC and Cadillac. You may receive a final invoice within 60 days of You can even build your next vehicle returning your lease vehicle that could include online at each brand’s website. And excess wear charges, excess kilometer charges and don’t forget to ask your GM dealer any remaining lease liabilities on your account. We about current offers and incentives. encourage you to discuss the potential lease-end liabilities with your GM dealer prior to turning in the GMC Acadia vehicle, or contact GM Financial at 1-800-668-9777. Chevrolet Equinox 2 3 SCHEDULE YOUR INSPECTION INSPECTION CHECKLIST Here are a few helpful hints to prepare your vehicle for inspection:

J clean your vehicle inside and out

Make sure all equipment Chevrolet Equinox is present, including: J all keys and key fobs

By scheduling an inspection at the GM dealership where you lease your J owner’s manual vehicle, your dealer can suggest helpful repairs to minimize your out-of- J third-row seats (if applicable) pocket expenses. Your dealer can also help you determine what repairs may J other accessories included be covered under the vehicle’s manufacturer warranty. in the lease package

After any repairs are completed and before turning in your leased vehicle, J original manufacturer wheels CONVENIENCE IS KEY. at the time of the lease please mail, fax or email repair receipts to GM Financial, so a credit can be Prior to turning in your leased vehicle, you should complete applied to your account. J power charging cables a complimentary pre-return inspection, which will be for electric vehicles performed by a GM Financial-authorized inspection If you elect to not repair excess wear, those charges will be Don’t forget your personal company. When the inspection company contacts you billed to your account, and an invoice will be mailed belongings, such as: to schedule the inspection, scheduling it at the GM to you. dealership where you leased your vehicle is a great J sunglasses option. You can also schedule it at home or work. J parking passes SEND REPAIR RECEIPTS TO: J garage door openers During the inspection, the inspection agent GM Financial J will review your vehicle’s condition and identify Attn: Wear and Tear Department after-market wheels any excess wear. After the vehicle inspection 2001 Sheppard Ave East, Suite 600 J clear navigation of all saved is complete, you will receive either a condition Toronto, ON M2J 4Z8 addresses, erase programmable report itemizing all excess wear on your vehicle, or Fax: 1-866-497-7477 garage door codes, and delete instructions on how to access your report online. all saved phone numbers GMC Sierra 1500 Denali [email protected] 4 5 REVIEW YOUR VEHICLE’S CONDITION EXTERIOR

NORMAL EXCESS

• Panel dents or dings • Fewer than four dings or 2.5cm in diameter or dents less than 2.5cm in greater, or that have diameter per panel that penetrated or cracked have not penetrated or the paint surface. A NICK HERE, A cracked the paint surface. • Hail damage or SCRATCH THERE. punctures on any panel.

During a vehicle’s life, some wear and tear is expected and considered normal. The next several pages of this guide • Panel scratches less • Panel scratches that have summarize the most common wear-and-tear items and than 10cm in length that penetrated or cracked give you an idea of what we consider normal use. Using have not penetrated or the paint surface. the information in this guide, along with the enclosed cracked the paint surface. Buick Encore Wear-and-Tear Card, you can review your vehicle’s condition. This guide is here to identify any items that may be considered excess wear and tear and result in charges.

• Chips (including • Chips (including legs) equal to or legs) less than 1cm in greater than 1cm in diameter anywhere diameter anywhere on the windshield. on the windshield. • Maximum of three • Windshield is cracked chips allowed. For questions about additional items not covered in this guide, and/or broken. contact GM Financial at 1-800-668-9777.

6 7 REVIEW YOUR VEHICLE’S CONDITION INTERIOR MISCELLANEOUS

NORMAL EXCESS NORMAL EXCESS

• Any missing equipment • No missing equipment (including keyless entry or broken parts. remote) or broken parts. • Any replacement • Any replacement • Any removable stains. • Permanent stains. part that meets part that does not manufacturer’s meet manufacturers specifications of equal specifications of equal quality and design. quality and design.

WHEELS & TIRES • No upholstery holes • Any interior upholstery on seats or carpet. holes, cuts or tears.

NORMAL EXCESS • Tread depth greater than • Tread depth equal to 3mm at the shallowest or less than 3mm at point (including spare tire). the shallowest point. • Tires must match • Tires have gouges, manufacturer’s cuts or sidewall plugs. • Any malfunctioning • All mechanical recommendation guidelines. Wheels with scratches. or nonoperational items functional. equipment. • The two tires on each • Mismatched tire size. axle match in type The two tires on each and brand name. axle do not match in type and brand name. • Original manufacturer wheels. • Studded tires. 8 Note: Winter/snow tires are acceptable on vehicles returned Nov. 1 – April 15, but must 9 meet the above-mentioned requirements. FREQUENTLY ASKED QUESTIONS

Q: WHERE DO I RETURN Q: HOW CAN I OBTAIN A MY VEHICLE? PURCHASE OPTION PRICE? The GM dealership where you leased your Contact the GM dealership where you vehicle is best qualified to assist you with originally leased your vehicle to assist with the lease-end process. If you have moved obtaining a purchase option price or call a significant distance since you leased your GM Financial at 1-800-668-9777. Please GM vehicle, or you would like to turn in your have your account number, or vehicle vehicle at another GM dealership, please identification number available to help us contact GM Financial at 1-800-668-9777. quickly locate your account.

Q: WHEN DO I RECEIVE MY SECURITY DEPOSIT? Q: CAN I TURN IN MY If your lease agreement includes a VEHICLE EARLY? security deposit, it will be returned to Yes. You can turn in your vehicle early. you, less any remaining amounts owed However, you are still responsible for under your lease agreement, within 60 amounts under your lease agreement. days of turning in your leased vehicle.

Q: WHAT CHARGES CAN I EXPECT ON MY FINAL INVOICE? If you turn in your lease vehicle, you are responsible for any excess wear charges, remaining payments, excess kilometer charges, fees, taxes and/or citations.

For answers to additional questions or for more Chevrolet Traverse information, contact GM Financial at 1-800-668-9777.

10 11 CONTACT US

CALL ON US WHEN YOU NEED A HAND.

For questions, call GM Financial at 1-800-668-9777 or visit gmfinancial.ca/en-ca/lease-end.html Monday through Friday: 8 a.m. to 5 p.m. ET

WEAR-AND-TEAR CARD

Remove this card and hold it against your vehicle to measure any dings, dents, scratches or tears. It can also be inserted GMC Sierra into your tire tread to measure depth.

12 13 For questions or more information, visit gmfinancial.ca/en-ca/lease-end.html