Dear Goodwill Friends and Supporters, As we reflect on 2017, it is with great pride that we announce the Power of Work has never been stronger for our organization. 2017 was the year of new Leadership for both the Board of Directors and Senior Staff. The year started with our organization going through an accreditation process from The Commission of Accreditation for Rehabilitation Facilities (CARF). CARF International is an independent non-profit accreditor of health and human services. An accreditation from CARF International, given to a non-profit organization indicates a service provider’s commitment to continually improve services, encourage feedback from people served and stakeholders and serve the community’s needs. I am pleased to announce that in May, our organization was notified that we received the optimum result, a three-year accreditation. The announcement letter from CARF International states, “This achievement is an indication of your organization’s dedication and commitment to improving the quality of the lives of the persons served.” Spring, brought a new energy to our organization as the Board of Directors put forth a motion that it was time our organization move out of the ex- isting headquarters’ facility. This launched a new and exciting direction for our organization. Late in the year, we sold the headquarters that served us well for 47 years and moved into a terrific new building that allows for an enriched experience for our Team Members, the community and the peo- ple we are honored to serve. Throughout the year, we welcomed new members onto our Senior Leadership Team. Directors of Mission Services, Custodial Contracts, Retail and Logistics came aboard and have celebrated tremendous, positive impact. We exceeded expectations with serving Returning Citizens through the De- partment of Labor “Training to Work” federal grant and partnered with numerous nonprofits throughout the region to provide Job Soft Skills Training (JSST). Eliminating barriers to employment one person at a time, one job at a time is our passion and commitment to Northwest Ohio. Thank you for sharing in our dedication to workforce development and we value your continued support.

Gretchen Curry Amy Wachob Board of Directors, Chair President and CEO 2017 Board of Directors Executive Staff

Officers Amy Wachob Gretchen Curry, Therma-Tru President and CEO Chairperson Matt Fortunak, Owens Corning David Takats Vice Chairperson Chief Mission Officer/CMO

Mike Storey, Hylant Secretary Kellie Schlachter Jan Wasilausky, Key Private Bank, Retired Director of Finance/CFO

Treasurer Christian Marianek

Director of Retail/Marketing Board Members

Clint McCormick, Run Toledo Karen Mayer Director of Custodial Contracts Dale Dwyer, University of Toledo

Dennis McMickens, Safety Council of Northwest Ohio Karyn McConnell Ed Cassidy, Perry Pro Tech Director of Mission Services Jaime Saldana, The Andersons Jeremy McLaney Kevin Carmony, Butler Capital Investments Director of Human Resources/Safety

Lisa Lay, Owens- Randy Rowles, Elder Beerman Ryan Martin Director of Logistics Rob Kraus, Owens Community College

Tom Klein, University of Toledo, Emeritus Whitney Rofkar, Thread Marketing Group Yvonne McNulty, Plante Moran

Tyrell Lee has been involved with Mis- In January of 2017, Tyrell started his sion Services/Workforce Development journey with Goodwill. He was hired at since January of 2017. Tyrell’s diagnosis our DeVeaux Village Goodwill store as with Autism Spectrum Disorder (ASD) a Textile Merchandiser. In his short made finding community employment time as a Goodwill store team mem- especially challenging. Family mem- ber, Tyrell has made great strides in bers, teachers, the Toledo Public the world of community employment. Schools (TPS) Job Training Program, His store manager, Maggie Kollman faculty from Opportunities for Ohioans and his job coach, Micah Tewers, both with Disabilities (OOD), The Lucas report that Tyrell is doing great on the County Board of Developmental Disa- job! bilities (LCBDD), along with Goodwill came together to form “Team Tyrell”. This group of dedicated individuals Especially remarkable is that the nor- came together to facilitate Tyrell’s mally soft spoken Tyrell is using his “big transition from high school to the voice” which makes it much easier for working world. customers and co-workers to hear him on the job! Upon receiving his Goodwill

“staff” shirt, Tyrell’s huge and infec- Tyrell’s father had suddenly died while tious smile greeted all around him. on a family vacation in late 2016. Tyrell Tyrell was excited to receive his first was very close to his father and he took paycheck. He was pretty tight-lipped the loss especially hard. As a result, about his plans for the money, but even though he possessed sufficient eventually admitted to eyeing a few credits to graduate from high school, video games… Tyrell decided to remain at Rogers for an additional year of socialization and support. It’s about having a job. This is truly The Power of Work!

Leslie Lucas seems to have found his niche. He works at the Goodwill in-store Donation Station on Reynolds Rd. “Lucas”, as he likes to be called, started his position as a Donation Station Attendant in December. He worked with Bernie Filipski, his Job Developer at Goodwill, for only a short time before becoming employed. It was a combina- tion of finding a job that was a “good fit” for Lucas, and Lucas’ laser beam focus on becoming employed. He says he really enjoys the job because it gets him out of his Old West End apartment, allows him to be with good people (which he really likes), and the job lets him earn some money. Lucas has dealt with recurrent chronic depression for a long time. Trying to save money to move out of his present apartment building into something nicer, with better surroundings, will help improve his health, both mental and physical, he says. His supervisor at the Reyn- olds Rd. store, Jeff “Harry” Challen, related that he has never had anyone pick up on the job as quickly as Lucas did. Harry also said that “Lucas will do anything that you ask to make the store work better.”

The power of work: It’s about having a chance, not chari- ty. It’s about having a job. It’s about the self-respect that comes with a paycheck.

Wilma is a 55 year old Wood County Wilma passed her probationary resident. She came to the Senior period and was made a full time Community Service Employment employee at BGSU. As a full time Program (SCSEP) in April 2017 when employee, Wilma is eligible for va- she had been out of work for two cation, health care, sick leave, and years. Wilma previously worked 23 other employee benefits. She also years in a factory environment. Due has opportunities for additional to an injury, factory work was no training through her employer. longer an option and she needed to find work she could perform with When asked what are her secrets her limitations. Wilma completed to success, she said you need to Job Find classes at Job and Family learn how to apply for jobs and Services and was looking for a job keep applying. Through her Job Find when she was referred to the SCSEP classes at Job and Family Services, program. As a participant in SCSEP, she learned how to apply for jobs Wilma was assigned to the Wood and contact employers, and as a County Committee on Aging Produc- SCSEP participant, she learned new tion Kitchen. She learned up-to- skills that prepared her for her cur- date safe food handling procedures rent job with Bowling Green Dining to serve food for the 850 senior Services. Wilma also says that you meals. These meals are served daily need to be prepared for rejections. by the Meals on Wheels program She had been interviewed for a and in Senior Center dining rooms. number of positions before she was Wilma continued to search for work, offered the job in dining services at and had numerous job interviews. BGSU. Her goal of becoming employed was realized when she was offered em- SCSEP provides paid community service ployment at Bowling Green State assignments at local and nonprofit or- University ( B G S U ) in dining room ganizations, training, referral to need- services. ed services, and job search assistance. Goodwill Industries of NW Ohio 2017 Employee Recognition

Employee of the Year – Given to the employee(s) who most embodies the spirit of Goodwill and its mission. Employees of the Contracts Department

Saving Grace Award – Given to the employee(s) whose actions have been above and beyond the call of duty and have served to lift Goodwill. Casey Beckman – Communications Manager Eric Slack – Community Employment Specialist

Acceleration Award – Given to the employee who has shown the most improvement in their work performance the past year. Tricia Miller – Contracts Supervisor

Shining Star Award – This is for the employee who has outstanding adaptability and work ethic. Lynn Smith – Executive Assistant

Harold Lunde Award – This award is for a person, inside or outside of the organization, who has Contracts Department Representatives looked out for Goodwill’s present and future well-being by thinking out of the box and suggesting cre- Left to Right : Trish Miller, Alan Olin, Karen Mayer, Sean ative future directions, helping us to become the premier non-for-profit organization in NW Ohio. Rable, Christine Tammarine, Chad Reynolds, Michael Tam- Pam Mohler – Association of General Contractors, Member of the Building the Future Steer marine, Jimmy Osley ing Committee.

List of Nominees, Thank You for your hard work in 2017! Jeremy McLaney (HR), Mona Hicks-Bills (Job Coach), Cari Arellano (OOD Counselor), Willie Knighten (BTF), Mike Kniffen (Driver), Alan Olin (Custodial Account Manag- er), Kane Cilley (Regional Office Coordinator), Shelby Weber (Custodial), Ryan Martin (Logistics Director), Vicki Lanagan (Findlay), Cindy Patterson (Findlay), Angie Ro- denhauser (Napoleon Manager) Linda Ellis (Bryan Manager), Jen Deiners (Navarre Manager) Audrey Roberts (Ottawa Manager), Angie Patterson (Ottawa), Beth Too- man (Findlay), Keith Holmes (Custodial), HR Dept, April Gardiner (Reynolds Rd), Jennifer Olejniczak (Napoleon), Karyn McConnell (Director of Mission Services), Cindy Patterson (Findlay), Christina Tammerine(Contract Supervisor), Lexis Crooks (Tiffin), Tonya Smith (Findlay), Nadine Eischen (Accounting), Andrew Epstein (Navarre), Sierra Stelter (Reynolds Rd), Kyle Lutz (Whitehouse), Christie Turner (Ottawa), Elena Gonzalez (DeVeaux), Harry Challen (Reynolds Rd Prod Supervisor), Maggie Koll- man (DeVeaux Manager), Angie Gillis (Retail Trainer), Brenda Curtis (Navarre)

Collaborative Partners

Advocates for Basic Legal Equality Associated General Contractors of NW Ohio A Comprehensive Approach to Correctional Treatment Facility Employing Returning Citizens Criminal Justice Coordinating Council Lucas County Department of Planning and Development The objective of the Goodwill Reentry Program is to re- duce the recidivism rate for returning citizens by provid- Northwest State Community College ing comprehensive, supportive employment training op- Ohio Link portunities, and job placements. Ohio Means Jobs

Owens Community College Experience Reentry Coalition of NW Ohio

Volunteers of America  150 returning citizens helped through BTF in 2017  91 Job Placements in 2017  Recidivism Rate 10% in Lucas County Willie Knighten and Jacob Spellis are Navigators for Building the Future. They help guide returning citizens through their transition back into socie-  Reentry staff has over a combined 45 years of reentry experience ty by providing case management and supportive services; connecting them with a Mentor, creating an Indi- Core Services vidual Career Plan; and referring them  Case Management to our partners for behavioral health,  Mentoring education and legal aid services.  Education In 2017, Willie and Jacob spoke at  Workforce Activities Lake High School about the opiate epi-  Training demic and how it relates to children  Follow-up Services with incarcerated parents.

This project has been funded, either wholly or in part, with Federal funds from the U.S. Jacob won the 2017 Jefferson Award Department of Labor, Employment and Training Administration under Task Order Num- and Willie was nominated for the ber DOL DOLU12A21920, the contents of this publication do not necessarily reflect the views or policies of the U.S. Department of Labor, nor does mention of trade names, 2017 Restored Citizen Award for the commercial products, or organizations imply endorsement of same by the U.S. Govern- State of Ohio. ment.

Thank You to our 2017 Individual Donors Lisa Nagel Amy Wachob Diane Smith Jim Donaldson Lori Cannon Andy Mattimoe Donna Recknagel Jim and Norma Doughten Michael Pommeranz Charles Stocking Gayle Austin John and Chris Beckman Mike Storey Clint McCormick Gerald Scanes John Kolbeck Randy Rowles Dale Dwyer Gretchen Curry Dr. John M. Wiley Richard R. Faist Daniel and Suzanne Savage Howard G.A. Bruss Kellie Schlachter Robert Wagner David Bainbridge Jaime Saldana Kevin Carmony Sue Saxton David Huey Jan Wasilausky Larry Hamme Tom and Karen Klein Diane Ohns Dr. Jerry Knierim, DDS Lisa Lay Yvonne and Greg McNulty Thank You to our 2017 Corporate Donors

13 ABC Dave’s Running Shoes Liberty Tax Sanderson Law Offices LLC Alternate Energy Source Elder-Beerman Marshall & Melhorn LLC Spangler Candy Co. American Interiors Employer’s Association National Payment Corporation Therma-Tru Betco Corporation Express Pros Owens Corning Thread Marketing Group Butler Capital Fifth Third Bank Promedica Toledo Community Foundation Campbell Inc. Findley Davies Penske Truck Leasing Toledo Refining Company Title Habitec Perry Protech Tri-State Expedited Services Clifton Larson Allen LLP Hylant RCO Two Blondes With Junk in the Cousino Harris Isaac Property Company Rudolph Libbe Trunk, LLC Cumulus JML Services Safety Council of NW Ohio USI Key Bank 2017 LOCAL IMPACT

27 NORTHWEST OHIO ELEMENTARY AND HIGH SCHOOLS DONATED OVER 152,000 POUNDS

* These are not audited results OVER 2,000 JOB POUNDS OF MATERIAL 798,400 DIVERTED FROM SEEKERS LANDFILLS TRANSACTIONS WERE SERVED IN RETAIL STORES

WE WELCOMED 7,497,300 CONTRACTS DEPT 386,400 MORE THAN 50 NON-PROFIT 45 CONTRACTS DONORS IN 2017 PARTNERS EMPLOYEES 71