Wiltshire Care Services Directory 2014/15

Salisbury Cathedral

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In association with The Old Vicarage Care Home

“Small enough to be a home, large enough to make friends”

A beautiful 17th century building, set in a conservation area. Tastefully furnished and decorated in keeping with the area. Set in half an acre of garden which backs on to the river Avon and Monkton Park. Conveniently located in a quiet cul-de-sac in the centre of Chippenham.

Offering a friendly, relaxed, homely atmosphere. • Full 24-hour care • Established June 1968 with experienced resident proprietors • Large en-suite rooms • Lifts to all floors • Varied interesting menus Wiltshire Care Association • Activities arranged • Fully trained staff

For a friendly and informal chat please ring Cheryl on 01249 653838 or email [email protected] or visit www.oldvicwilliams.co.uk

54 St Mary Street • Chippenham • Wiltshire • SN15 3JW

The Old Vicarage v2.indd 1 16/05/2013 16:29 Country Care Homes is a family run business with two homes in Wiltshire offering superb nursing and residential care.

Firlawn nursing home Set in the village of Holt near Bradford-on-Avon which benefits from beautiful National Trust gardens (The Courts), Firlawn offers quality nursing care in a homely, comfortable setting. ‘The nursing care given to all residents is of an exceptionally high standard and is given with respect and understanding’

A local community nurse

For more information or to arrange a visit telephone Matron on 01225 783333 or email [email protected]

Hill House residential home Little Somerford, Malmesbury Recently acquired by Country Care Homes, this former home of the Chamberlain family offers all the grace and charm of old style country living. Plans to develop Hill House into a first class care home with top quality nursing facilities are well under way making this an ideal place to live.

For more information or to arrange a visit telephone Matron on 01666 822363 or email [email protected]

The philosophy of Country Care Homes is to offer a country house hotel experience where gardens and old style charm go hand in hand. www.countrycarehomes.co.uk Your Home from Home in the Heart of Swindon

Springfi eld Court Care Centre is a residential care home delivering high standards of nursing care and specialising in dementia and end of life care. In addition to our residential care services, we off er Day Care facilities at the home, seven days a week, for either full or half day sessions. Transport to and from the Centre is available should this be required. We also provide home delivery of our freshly prepared meals. Call our friendly staff to fi nd out more about what Springfi eld Court has to off er.

Springfield Court Care Centre (formerly The Cheriton Nursing Home) 01793 522149 | springﬁ eldcourtcarecentre.co.uk 41 – 51 Westlecot Road | Swindon | Wiltshire | SN1 4EZ Homecare that’s as individual as you

Link Homecare is the leading homecare service from Cleeve Care Group and oﬀ ers support and assistance to people needing additional care at home. Our carers can assist with washing, dressing and bedtime routines. We can also prepare meals in your home and help with housework, laundry and shopping – whatever suits your needs. We oﬀ er 24 hour support to all our clients, backed up by a local team and emergency assistance vehicles, so we guarantee that we will get to you whatever the weather.

CC-Wiltshire Care Directory-2014 01793 548984 | linkhomecare.co.uk Contents

Welcome 6 Personal finances 36 Regions covered by this Directory 7 Seeking financial advice and help 36 First steps 9 How Wiltshire Council can help 38 Assessment 9 Other sources of information and advice 38 Care and support planning 9 Essential information 39 People in greatest need are our priority 9 Keeping people safe 39 Community living 11 Complaints, compliments and feedback 39 Out of county care 40 Care in your own home 11 This Directory’s free helpline 40 Equipment for independent living 11 How solicitors can help 40 Telecare and response service – keeping you safe 11 Healthwatch Wiltshire 41 Adapting your home 11 Care at home agency checklist 13 Care Associations in Wiltshire 42 Home care provider listings 15 The Wiltshire Care Association 42 The Registered Nursing Home Association 42 Home improvement agency 25 The Wiltshire Care Partnership 43 Handyperson service 25 The Wiltshire Domiciliary Care Providers Association 43 Occupational therapy 25 Community resources 27 Useful local contacts 44 Other help that is available 27 Listings Home care providers 15–23 Specialist care 28 Care homes / care homes with nursing 47–67 People with a learning disability 28 (See the map on page 7) People with a physical impairment 28 East Wiltshire People with a sensory impairment 28 Care homes 47 Care homes with nursing 49 People with mental health conditions 28 North Wiltshire Dementia care 29 Care homes 51 Residential dementia care checklist 29 Care homes with nursing 55 Accommodation 30 South Wiltshire Wiltshire Council’s Adult Placement Service 30 Care homes 57 Care homes with nursing 61 Sheltered housing 30 Extra care housing 31 West Wiltshire Care homes 63 Residential care including care homes that Care homes with nursing 67 provide nursing 31 Index 68 My Home Life 33

Inspecting care services and checking quality 33 Wiltshire Council’s distribution of this publication does not constitute their Care homes checklist 34 support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Paying for care 35 Commission (CQC) and neither Wiltshire Council nor Care Choices Personal budgets 35 can be held responsible for any Direct payments 35 errors or omissions.

To obtain extra copies of this Directory, free of charge, call Wiltshire Council’s customer advisers on 0300 456 0111.

This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 5 Welcome

Welcome to the 2014/15 Wiltshire Care Services Directory The Council has appointed/identified a number of which provides information about the range of social care partners to deliver a range of services to you in your services available in Wiltshire. home. These companies are: Medvivo who provide a At Wiltshire Council we’re committed to supporting response service linked to telecare (assistive technology); vulnerable adults and older people. This is why Telecare; community equipment and practical help in we’re investing in care services which help you live the home provided by Medequip, independent support independently in your own homes and communities for planning and brokerage services provided by the Wiltshire as long as possible. Centre for Independent Living and specialist financial Supporting you to live independently in your own advice provided by Eldercare Group and Ashcourt Rowan. homes underpins our Help to Live at Home (HTLAH) Details of these organisations and the services they programme. Since it was introduced in 2011, it has provide can be found in this Directory. resulted in a number of new services which have been In addition four companies have been chosen by the developed by local people, care providers and front-line Council and NHS to provide care and support services to staff. This has ensured the services we provide are focused older people and others who need some extra assistance on what you need and want. to ensure they can continue to live the lives they want We understand that for some of you living in your as independently as possible. Each company works in a own homes is simply not an option and for many of you, different part of the county, see map below: living in supported accommodation or a care home is your preferred choice. Therefore, this Directory contains useful information about care homes which will help you choose the right home for your needs. It also provides details of services that support those of SN6 SN16 NORTH 1 SN5 you who care for others. ■ MALMESBURY

If you need any more information, please do not ■ SN15 WOOTON hesitate to contact us. Our customer advisers are SN14 BASSETT dedicated to supporting you whether you are a customer, NORTH 2 SN4 ■ CHIPPENHAM ■ RG7 a carer, or someone who is looking for more information ■ CORSHAM CALNE ■ SN13 SN11 MARLBOROUGH about adult care services in Wiltshire and can be SN8 SN12 ■ contacted on 0300 456 0111. BA11 MELKSHAM EAST 2 ■ BRADFORD WEST 1 SN10 ■ PEWSEY ■ TROWBRIDGE BA14 EAST 1 Councillor Keith Humphries, Maggie Rae, SN9 SP11 ■ WESTBURY SP9 Cabinet Member, Corporate Director, ■ TIDWORTH ■ Wiltshire Council Wiltshire Council WARMINSTER SP3 BA12 ■ AMESBURY WEST 2 SOUTH 1 SP4

SP2 SP1 SP3 ■ SALISBURY SOUTH 2 SP7 SP5

Leonard Cheshire Somerset Care Disability at home North and East Wiltshire West and North Wiltshire Tel: 01225 781129 Tel: 01225 702141 Mears Care Ltd MiHomecare East and South Wiltshire West Wiltshire Tel: 0845 266 8944 Tel: 01225 791015

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Regions covered by this Directory

Home care providers 15

Care homes Care homes with nursing East Wiltshire 47 East Wiltshire 49 North Wiltshire 51 North Wiltshire 55 South Wiltshire 57 South Wiltshire 61 West Wiltshire 63 West Wiltshire 67

OXFORDSHIRE

SOUTH ■ FARINGDON ■ ASHTON ■ CRICKLADE GLOUCESTERSHIRE A429 KEYNES A419 BERKSHIRE ■ PURTON ■ MALMESBURY ■ SHERSTON ■ BRINKWORTH M4 ■ LUCKINGTON ■ SWINDON ■ WOOTON BASSETT ■ BURTON ■ DRAYCOT CERNE ■ LYNEHAM

■ ALDBOURNE ■ CHIPPENHAM ■ ■ CORSHAM CALNE ■ A350 ■ BECKHAMPTON MARLBOROUGH A4 ■ FROXFIELD ■ ■ MONKTON FARKEIGH ■ MELKSHAM A346 BATH ■ ■ BRADFORD-ON-AVON DEVIZES ■ WEST GRAFTON ■ PEWSEY BATH AND ■ TROWBRIDGE ■ WEDHAMPTON NORTH EAST ■ WINGFIELD ■ UPAVON A36 ■ MARKET LAVINGTON SOMERSET ■ COULSTON ■ COLLINGBOURNE DUCIS ■ HAWKERIDGE ■ WESTBURY

■ NETHERAVON ■ TIDWORTH ■ FROME ■ ■ ANDOVER WARMINSTER ■ SHREWTON ■ LARKHILL A303 ■ CROCKERTON ■ AMESBURY ■ CODFORD ST PETER SOMERSET ■ KINGSTON DEVERILL ■ STAPLEFORD A338

■ MIDDLE WINTERSLOW ■ ■ ■ HINDON TELFONT MAGNA MERE ■ WILTON A303 ■ EAST KNOYLE ■ SALISBURY HAMPSHIRE ■ SWALLOWCLIFFE ■ HOMINGTON ■ WHITEPARISH ■ ■ LUDWELL BOWERCHALKE ■ DOWNTON ■ ROMSEY

A350 A36 DORSET ■ NOMANSLAND

Visit www.carechoices.co.uk for further assistance with your search for care 7 Throughout Wiltshire, Celtic Care Services will provide you with a high quality personalised care and support service to help you to retain or regain your independence and enable you to stay in the comfort of your own home.

Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages. This is borne out by our customer base predominantly being made up of individuals who fund their own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new branch in Chiseldon.

Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of flexible services including all aspects of personal care including help getting up in the morning or accessing a bath or shower, social care including assisting you to go shopping or accompanying you to groups or social activities, and also complex care for people with more individual health care needs. These services are available to children, adults and the more elderly members of our community and can be long term or for short periods; to help during holidays or just to enable you to regain your independence. All our services are individually tailored to your preferences and are continually adapted to meet your changing needs.

Chippenham Branch Swindon Branch 01249 651908 01793 741153 07866 464363 07891 933327 [email protected] [email protected]

www.celticcare.co.uk First steps

Wiltshire Council’s aim is to support people so they can live any long-term support you may require. This will help independently for as long as possible. We will work with ensure you have all the information so you can make the customers, carers and care providers to make this happen. right decisions for your care needs. This Directory outlines what support the council will put For information on care or support options your first step in place to help you. We also have staff on hand to discuss is to contact our customer advisers on 0300 456 0111.

Throughout Wiltshire, Celtic Care Services will provide you Assessment with a high quality personalised care and support service to help you If you want to take the next step and need to access who knows you well can also be involved if you to retain or regain your independence and services you can ask for a community care assessment. wish. If you do not speak English, or if you use British enable you to stay in the comfort of your own home. Everyone is entitled to receive an assessment regardless of Sign Language, we can arrange for an interpreter to be their financial situation. present. We will meet with you so that you can tell us what your You can be referred for an assessment by: needs are. Our assessments focus on what you want to • yourself or a relative, friend or neighbour; Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the achieve. We will encourage and assist you to contribute • a social worker or health professional such as a doctor domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages. as much as possible to your assessment, which means we or health visitor; or This is borne out by our customer base predominantly being made up of individuals who fund their will talk through with you how best to meet your needs • any other agency. own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to and choices. include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new You can have a carer, friend, relative or advocate with Further information is available in a factsheet from Wiltshire Council. Call: 0300 456 0111 or visit: branch in Chiseldon. you to help put your views and wishes forward. Your doctor, district nurse or other health professional www.wiltshire.gov.uk. Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of flexible services including all aspects of personal care including help getting up in the morning or accessing a Care and support planning bath or shower, social care including assisting you to go shopping or Following your individual assessment, we will look either from the council or from the Centre accompanying you to groups or social at whether you are eligible for services paid for by for Independent Living whose contact details are activities, and also complex care for the council. Everyone who is eligible for support will be on page 45. people with more individual health care offered a choice of staff arranging care, or the transfer We can help those who are not eligible for financial needs. These services are available to of funds which they can use to purchase their own support from us with information and advice and with children, adults and the more elderly care. This is called a direct payment. You will be assistance in finding services. Alternatively, you may wish members of our community and can be offered support and assistance throughout this process to contact one of the local agencies listed on pages 15–23. long term or for short periods; to help during holidays or just to enable you People in greatest need are our priority to regain your independence. All our services are individually tailored to your Regardless of your financial situation, you are entitled to the seriousness of the risk to your independence: ‘critical’, preferences and are continually adapted information and advice from us about any care and support ‘substantial’, ‘moderate’ and ‘low’. to meet your changing needs. needs you may have. Currently in Wiltshire you are eligible for funded care and We follow central government guidance set out in a support services if your needs are assessed as ‘critical’ or document called ‘Prioritising of Needs Guidance’, which ‘substantial’. This ensures that people in the greatest need has been issued to local councils across the country. The will get most help. Chippenham Branch Swindon Branch aim is to make sure all decisions on who receives financial There are many council services which are not means 01249 651908 01793 741153 help with care and support are made fairly, openly and tested, including bus passes and Blue Badges. consistently. This means each council has to set criteria For more information about this call our customer 07866 464363 07891 933327 to make sure support is allocated fairly and to those in advisers on 0300 456 0111 and ask for a copy of the [email protected] [email protected] greatest need. ‘Fair Access to Care Services’ factsheet, or download the Eligibility criteria is divided into four bands representing factsheet from our website: www.wiltshire.gov.uk www.celticcare.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 9 Wiltshire’s award winning care at home service.

Winners of ‘putting people ﬁ rst’ in the south west region.

Providing a highly skilled care staff team and qualiﬁ ed nurses, We pride ourselves in being able to to individuals within their own homes. offer you a service which is fourfold: Using a person centred approach, First City provide outcome focused 1. Professional Our aim is to recruit only the most care / support packages, which meets the needs, aspirations and professional staff. wishes of those receiving the service. 2. Reliable We endeavour to never let you down. Through the life time of the support plan, the service is provided in a ﬂ exible manner and continually reviewed to 3. Flexible We will adapt to your individual needs. ensure diversity and that the aims and goals of the service user 4. Accessible We can be contacted 24 hours a day, are always being met. 365 days a year. Care and Support 24 hours 7 days a week Services: Personal Care, Community Nursing, Respite Care, Palliative Care, Day Centre Support, Companionship, Waking Nights, Sleep-ins, Live-in Care, Activities Support, Malmesbury Swindon Shopping, Domestic Support Your local branches: Calne Chippenham Tel: 01249 444900 Chippenham Marlborough Industry Park, Cricketts Lane, Chippenham SN15 3EQ Devizes Swindon Tel: 01793 434222 Rochester House, Victoria Road, Swindon SN1 3AW Salisbury Tel: 01722 320000 Boathouse Meadow Business Park, Amesbury Cherry Orchard Lane, Salisbury SP2 7LD

Wilton Email: enquiries@ﬁ rstcitygroup.co.uk Salisbury www.ﬁ rstcitynursing.co.uk

First City Nursing FP.indd 1 06/02/2014 14:35 Community living

Care in your own home

We know that lots of people want to stay in their own many of these care providers employ registered nurses. homes and we want to help you to do this. However, if These companies can also help after a stay in hospital you are finding it difficult to manage, you could consider with shopping, cleaning and preparing your house for using the services of a care and support or domiciliary your return and so on. care provider. These companies employ staff who can Agencies providing care at home are monitored by the help you with bathing, washing and dressing, as well as Care Quality Commission (CQC) which regularly inspects practical support with shopping, laundry and cooking agencies and produces reports on their findings which meals. can be found on the CQC’s website: www.cqc.org.uk. Staff will be trained in personal care and safety Further information is available in a factsheet from procedures, moving and handling, hygiene and infection Wiltshire Council. Call: 0300 456 0111 or visit: control and first aid. If you need nursing care at home, www.wiltshire.gov.uk.

Equipment for independent living

If you are struggling to manage everyday tasks such Your request may be dealt with immediately by the as bathing, climbing the stairs, or getting up from person you talk to on the telephone, but if not they your chair, it may be that an item of equipment will arrange for someone to visit you and assess how could make the task easier. If you would like an best to resolve your difficulties. They may be able to assessment, contact our customer advisers on suggest alternative ways of doing something which 0300 456 0111, or you can contact Medequip on could mean there’s no need for any equipment. 01249 815052. Medequip has assessors available to Further information is available in a factsheet from advise you and provide you with the equipment Wiltshire Council. Call: 0300 456 0111 or visit: you need. www.wiltshire.gov.uk.

Telecare and response service – keeping you safe

Telecare is sometimes called ‘assistive technology’. It aims to to visit you at any time of the day or night. They may also promote your independence, improve your safety at home contact the emergency services if necessary. and provide reassurance for you and your carers. It usually This call centre monitoring and response service is consists of a base unit linked to a telephone and a personal provided to us through Medvivo. pendant which is worn around the neck, on the wrist or If you are interested in Telecare, we can discuss the attached to a belt. options with you so that you can decide which sensors will Sensors automatically monitor the home environment. assist you. If you want more information, you can telephone These are linked to the base unit without the need for our customer advisers on 0300 456 0111, Medequip wiring and can detect potential dangers such as gas, smoke which provide this service under contract to us can be or overflowing water. contacted directly on 01249 815052. When the alarm is activated, trained staff at a monitoring Both Telecare and the response service can be centre will respond and, if necessary, arrange for someone purchased for a small weekly charge.

Adapting your home

If you have mobility problems, you might benefit from involve occupational therapists and referral for a means- adaptations to your home. This is another service we can tested Disabled Facilities Grant to help with some or all of provide. the costs. If you are on a low income, you may qualify for A case coordinator will be allocated to you to make an a full grant. initial assessment of what you need. Major changes will

Visit www.carechoices.co.uk for further assistance with your search for care 11 A Alittle little planning planning now now will will give give you you the the life life you’re you’re lookinglooking forward forward to. to.

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These questions may be useful when considering using own worker or care agency. the services of a domiciliary (care at home) provider to It is important that people have choice and control help you build up a picture of how your care needs will be about how they are supported. Before deciding on which met in your own home. agency will support you, ask them to discuss and agree a For care packages which have been arranged by us, support plan with you. This should cover the aspects to contracts and care plans will have been completed your care that are important to you. by your care manager and the agencies used will be There are a wide range of activities or resources in your accredited by the Care Quality Commission. community and your agency should be able to discuss People arranging and funding their own care, either how you can access these so you can meet people with privately or through a direct payment, can choose their common interests.

Agency 1 ...... £ ...... p/h

Agency 2 ...... £ ...... p/h

Agency 3 ...... £ ...... p/h

Domiciliary care agencies – some things to consider:

• What experience does the agency have in your particular • How many carers would the agency assign to care for field of need? Can they supply references for you to you and would you see the same one every day? If not, check? how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending?

• What is the agency charging per hour? What is included in that price?

• If you’re not happy, how easy is it to make a complaint?

• How long has the agency been operating?

• Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. • How can you contact the agency in an emergency or outside office hours? • If this is a private contract, ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this. Contact details can be found on page 44.

Visit www.carechoices.co.uk for further assistance with your search for care 13 Quality care and support in cloud Warminster and the homecare surrounding villages

We provide bespoke services to help you live independently in your own home Personal support “Mum’s greatest wish is to stay in her own home as Personal Care - washing, dressing and bathing etc. long as possible but without the amazing care given Health Related Activities - prompting or administration of medication, by Cloud Homecare this would not be possible. collection of prescriptions, and escorting to doctors, dentists and I could recommend Cloud Homecare to anyone.” hospitals etc. Tessa Practical support Washing up, tidying up, light cleaning, laundry, ironing, shopping, food “Before we discovered Cloud Homecare we were preparation, pension collection, assisting with pet care, and supervision seriously worried that my godmother would have to go of gardening and home maintenance. into a care home. This has enabled her to remain in Social support her home, whilst retaining a sense of her much-loved Companionship and conversation, visiting neighbours and friends, and independence” accompanying on shopping trips, days out and to social events. Alice S

Tel. 01373 832597 Registered with CQC [email protected] www.cloudhomecare.co.uk

Live in Care

When you need support but wish to remain in your own home, we can provide the care you need.

We provide long term and short term care and respite. Purity care focuses on offering our service users with the highest standard of care and customer Our carers are dedicated, trained, and carefully service in the home care industry. chosen to meet your requirements. Services includes: Please call our friendly and professional • Cleaning, Ironing and preparing meals Regional Manager • Washing, dressing or shaving Hilary Sinclair • Shopping, collecting prescriptions • Company and help whilst recovering from illness Telephone: 01793 209126 • Assistance with getting up and going to bed Email: [email protected] • Accompanying you to appointments or social activities • Medication assistance www.gchc.co.uk • Pop in/security checks

Tel: 01793 423862 Good Companions Care Group REGISTERED WITH THE CARE QUALITY COMMISSION www.purity-care.co.uk

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care provider listings

A & T (SALISBURY) LTD ALZHEIMER’S SOCIETY Salisbury Chippenham Tel: 0772 146 0075 OP D PD LDA MH SI Tel: 01249 443469 OP D YA

ABICARE SERVICES LTD WDCPA Advert page 26 ALZHEIMER’S SUPPORT Bradford on Avon Trowbridge Tel: 01722 343981 OP D PD LDA MH SI YA Tel: 01225 776481 D Salisbury Tel: 01722 343981 OP D PD LDA MH SI YA AUDLEY CARE WHITE HORSE WDCPA Marlborough Advert 12 AGINCARE UK LTD Advert page 16 Tel: 01488 687020 OP D PD YA Chippenham Tel: 01249 652111 OP D PD LDA MH SI YA AUTONOMY CARE LTD Salisbury Devizes Advert page 22 Tel: 01722 398688 OP D PD LDA MH SI YA Tel: 01380 739295 OP PD LDA MH YA

ALABARÉ CHRISTIAN CARE AND SUPPORT BAILEY CARE WDCPA Salisbury Melksham Tel: 01722 322882 LDA MH AD Tel: 01225 709494 OP D PD LDA MH SI YA AD

ALLIED HEALTHCARE GROUP WDCPA BECKFORD LODGE Devizes Warminster Tel: 01380 738820 OP D PD LDA MH SI YA AD Tel: 01985 847755 OP D PD LDA MH SI YA Salisbury Tel: 01722 416446 OP D PD LDA MH SI YA AD BEECHES HOMECARE Swindon Malmesbury Tel: 01793 849800 OP D PD LDA MH SI YA AD Tel: 01666 825496 OP D PD MH SI

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WDCPA Member of the Wiltshire Domiciliary Care Providers Association – page 43 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 15 I need support at home

We have been providing care in Wiltshire for over 10 years. From a short weekly visit to enhanced daily care, you can be sure of our full attention to your specific needs. We pride ourselves on excellent communication skills and friendly service. We provide support for those customers who are in receipt of a Direct Payment.

“ I amonmyownwithnocloserelationsandreallyappreciate theexcellentcarefromeveryoneatSureCare”MrS

You’re in good hands, talk to us: t: 01225 760 100 w: surecarewessex.co.uk

Live-in Care Safe Care Providing care in the comfort of your own home from £675 per week Providing care in the comfort of your own home WE CAN ASSIST WITH:

◆ Personal Care: Washing, bathing, showering and dressing We can assist with: ◆ Lunches: Fresh or frozen meals

◆ Shopping: You canPersonal go with theCare: carer Washing, or we can bathing,do it for you ◆ Laundry: Washing, drying and ironing Showering and dressing ◆ Domestic: General cleaning ◆ Medication promptingLunches: Fresh or frozen meals ◆ Safety visits / sittingDomestic: service General cleaning ◆ Escort to appointments The alternative to Care Home admission. Laundry: Washing, drying and ironing We operate 7 days a week, 365 Shopping: You can go with the carer or Live-in Care enables anyone with care needs to days a year and we are registered continue living in their own home with a Contactwith Details: the CQC. The weareas can we do cover it for you are Bradford on Avon, Melksham, round-the-clock care worker. Phone Number:Trowbridge, surroundingMedication villages. prompting 01225 350612 If you would like anymoreSafety information visits/ Sitting please servicedon’t hesitate E-mail: tosafe contact-care us on any of the contact details. @blueyonder. Escort to appointments co.uk If you would like anymore information Phone Number: 01225 350612 Website: www. please don't hesitate to contact us on E-mail: [email protected] safecare-wiltshire 08000 121 247 | www.liveincare.info .co.uk Website: www.safecare-wiltshire.co.ukany of the contact details.

Salisbury - 01722 398 688 We operate 7 days a week, 365 days a year.

The areas we cover are Bradford on Avon, 16 This Directory’s helpline 0800 389 2077 – information onMelksham, choosing Trowbridge, and paying surrounding for villages care Registered with the CQC Home care provider listings continued

BLUE SKY ENABLING (WEST REGION) CAREWATCH NORTH WEST WILTSHIRE WDCPA Bath Trowbridge Advert page 24 Tel: 0844 225 1337 OP D PD MH YA Tel: 01225 719333 OP D PD LDA MH SI YA AD

BLUEBIRD CARE (WILTSHIRE NORTH) CARONS CARE LINE Bradford on Avon Warminster Tel: 01225 863565 OP D PD SI YA Tel: 01985 850124 OP D

BUTTERFLY HOME HELP CATHEDRAL GATE DOMICILIARY Westbury Advert page 18 CARE SERVICES WDCPA Tel: 01373 825951 OP D PD MH SI YA Salisbury Tel: 01722 340644 OP PD LDA MH SI YA CANDLELIGHT HOMECARE WDCPA CELTIC CARE SERVICES LTD Trowbridge Chippenham Advert page 8 Tel: 01225 776000 OP D PD LDA MH SI YA AD Tel: 01249 651908 OP D PD LDA MH SI YA CARE BUREAU, THE CHANTRY HOUSE Salisbury Westbury Tel: 01722 414788 OP D PD LDA MH SI YA Tel: 01373 828800 OP

CARE MATTERS (WILTSHIRE) LTD CLOUD HOMECARE LTD Warminster Advert page 20 Warminster Advert page 14 Tel: 01985 218055 OP D SI Tel: 01373 832597 OP D YA

CARE ON CALL (UK) LTD DUNRAVEN HOUSE AND LODGE Cricklade Salisbury Tel: 0870 606 0609 OP D PD MH Tel: 01722 321055 OP D PD LDA MH SI AD

CAREPRIDE WILTSHIRE ELITE CARE WDCPA Calne Salisbury Tel: 07855 059478 OP D PD LDA MH SI YA AD Tel: 01722 323223 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 17 We offer: Making Independence Possible... • Personal daily care • Help with getting up and getting Saxon Care is a home care agency providing quality private care in the comfort of your ready for bed own home. We enable you to retain your independence and offer a real alternative to a residential or nursing home. Whether you require a short visit, or every hour of every • Waking nights/Sleep-In Service day, our team of dedicated and experienced support workers are on hand to ensure you • Companionship/Sitting Service receive the very best levels of care. • Help with shopping and meal preparation Saxon Care is one of the first domiciliary care agencies in Wiltshire to utilise an electronic • Live-in care call monitoring system, providing extra reassurance and the peace of mind that you or • Accompanied visits to appointments your loved ones are receiving the highest quality care. and social outings • Domestic support such as laundry We are regulated by the Care Quality Commission (CQC) and received a 5 star rating in our and light cleaning latest report which is available through our website. Tel: 01249 70 50 50 With the help and support of Saxon Care, you or your loved Email: [email protected] ones can continue to live at home for as long as possible. Web: www.saxoncare.com

DELIVERING QUALITY SUPPORT AND CARE ACROSS WILTSHIRE

A leading not-for-profit care provider, we deliver a range of services across Wiltshire to support people to live independently in their own home, including: Our qualified team of professional carers • Assistance throughout the day with washing, help you or your family and friends, dressing, bathing and showering live independently at home without upheaval • Support with domestic tasks, such as cleaning, or change to your lives. laundry and shopping We take the time to understand your needs, • Companionship, holiday and respite support treating you as if you were part of our family... • Home from hospital reablement as part of the ‘Help To Live at Home Scheme’ Call 01373 825951 • PETALS – Specialist dementia support for more information • Complex care, assistance for people with a variety of health needs • Live-in care, providing a support and care worker who lives with you in your own home ButterflyProfessional Care For more information, please call our Family Values dedicated Wiltshire team on (01225) 702141. An affordable alternative to residential care. Home help and personal care services for Westbury and surrounding areas. www.butterflyhomehelp.com

RegisteRed WitH tHe CARe QuAlity Commission www.somersetcare.co.uk

18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care provider listings continued

ENTERPRISE CARE INNOVATIONS WILTSHIRE LTD WDCPA Salisbury Marlborough Advert page 20 Tel: 01725 510166 OP D PD MH SI Tel: 01672 514339 OP D PD LDA MH

FIRST CITY NURSING WDCPA INSITU CARE LIMITED AMESBURY Chippenham Advert page 10 Amesbury Advert page 22 Tel: 01249 444900 OP D PD LDA MH SI YA AD Tel: 01722 335435 OP D PD LDA MH SI YA AD Salisbury Tel: 01722 320000 OP D PD LDA MH SI YA AD INSITU CARE LTD WDCPA Swindon Salisbury Advert page 22 Tel: 01793 434222 OP D PD LDA MH SI YA AD Tel: 01722 335435 OP D PD MH SI FORGET ME NOT CARE AGENCY WDCPA KEIRON STARNS CARE AGENCY Westbury Warminster Tel: 01373 858333 OP D PD SI Tel: 01985 844752 OP D PD LDA MH SI YA AD GOOD COMPANIONS CARE GROUP LEONARD CHESHIRE DISABILITY Swindon Advert page 14 Trowbridge Tel: 01793 209126 OP D PD MH YA Tel: 01225 781129 OP D PD LDA SI YA

GRANHAM HILL OFFICES LIFELINE HOMECARE Marlborough Westbury Advert page 22 Tel: 01672 514339 OP D PD LDA MH Tel: 0845 00 93 123 OP D PD LDA MH SI YA AD HOME INSTEAD SENIOR CARE LIFEWAYS COMMUNITY CARE BATH AND WEST WILTSHIRE Melksham Corsham Advert page 20 Tel: 01249 847594 OP D PD LDA MH SI YA Tel: 07795 367517 OP D PD LDA SI YA

INDEPENDENT LIVING SOLUTIONS LTD MAGNASET LTD Salisbury Trowbridge Tel: 01722 742442 OP D PD LDA MH SI YA AD Tel: 01225 767571 OP D PD LDA MH SI YA

Bremhill Wick Hill

Visit www.carechoices.co.uk for further assistance with your search for care 19 At Innovations we are a local company with a commitment to the East Wiltshire area. Established in 1997 we now offer a Domiciliary Care service to help If you live in Pewsey people to live in their own homes and to access their or Marlborough or the community. surrounding area and need Our service is available to older people, people with a care or support, please feel learning or physical disability and people with mental free to contact us. health support needs. We can offer care or support which is tailored to your Contact our Marlborough personal needs. This could be on a long term or short ofﬁ ce on 01672 514339 term basis. We will talk to you about what it is you need or email us on but it could include things like getting up and going [email protected] to bed, washing, support to prepare meals, with your medication and housework. to discuss your service If you need to get out we can help you with shopping, requirements. hospital appointments and accessing community facilities.

Care Matters (Wiltshire) Ltd Home. There’s no place like it. Providing Quality Community Care Services Est. 2003 With our absolute focus on quality of service, why are we different ? T: 01985 218055  We turn up at the agreed time … every time  We send the same person so Do you need help? Services include: you always know who will call  Companionship  We do not provide ‘care’ in We can assist you with:  Light housekeeping fifteen minute slots; with us  Local transportation it’s minimum of an hour • Personal care • Wellbeing visits • Domestic duties & errands  Meal Preparation  Our staff do not wear • Helping with getting up and getting ready for bed  Respite Support uniforms, so to everyone else • Companionship • Shopping • Cooking • Bathing  Convalescence support it looks like family or friends  Shopping are visiting • Outings • Sitting service • Escorted trips  Personal care  Specialist dementia and  We are very proud of our Care Matters is a small private care agency providing Alzheimer’s care reputation for providing an and much more ... outstanding service home support services to people who wish to remain independently in their own homes. From just a couple of hours a week, our service is available up to 24 hours a day, 7 days a week. Areas covered are Mere, Warminster, Westbury and all Being able to continue living at home can be one of the most important surrounding villages. comforts in an older person’s life. That’s why Home Instead Senior Care are here to help. www.carematters-wilts.co.uk Winner: National Call us on 01249 847 594 or 01225 808 273 Approved by [email protected] Care Provider of email [email protected] the Care Quality the Year Award www.homeinstead.co.uk/bathwestwilts Commission

20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care provider listings continued

MEARS HELP TO LIVE AT HOME WILTSHIRE PEERCARE Amesbury Advert outside back cover Trowbridge Tel: 0845 266 8944 OP D PD LDA MH SI YA AD Tel: 01225 710971 OP D PD LDA MH SI YA AD

MENCAP - TROWBRIDGE PRIME CARE AGENCY LTD Trowbridge Salisbury Tel: 01225 716474 LDA YA Tel: 01980 652526 OP D PD LDA MH SI YA AD

MIHOMECARE WILTSHIRE PRINCESS HOMECARE WDCPA Melksham Lyneham Tel: 01225 791015/0333 121 8201 OP D PD LDA MH SI YA AD Tel: 01793 852473 OP D PD MH SI

MY LITTLE ANGELS PURITY CARE Trowbridge Swindon Advert page 14 Tel: 01225 767806 OP D PD Tel: 01793 423862 OP D YA

NURSE PLUS AND CARER PLUS REACH SUPPORTED LIVING SALISBURY Salisbury Advert page 22 Salisbury Tel: 01722 439810 OP D PD LDA MH SI YA AD Tel: 01633 679899 LDA

OSJCT FLORENCE COURT SAFE CARE WDCPA Trowbridge Advert page 48 Trowbridge Advert page 16 Tel: 0800 988 8133 OP D PD LDA Tel: 01225 350612 OP D PD MH SI YA

OTHEN CARE LTD SARSEN COURT Tidworth Devizes Tel: 01980 846929 OP D PD LDA MH SI YA Tel: 01380 735439 OP D PD LDA MH SI YA AD

PA CARE AGENCY SAXON CARE SOLUTIONS LTD WDCPA Chippenham Chippenham Advert page 18 Tel: 0772 008 3194 OP D PD LDA SI YA Tel: 01249 705050 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 21 We provide personalised care packages to suit your needs

• Dedicated, well trained staff deliver care in your own home from half an hour to 24 hours, seven days a week. • Family run business with over 25 years experience in providing homecare • We can help with anything from cooking meals, help with bathing and dressing and other duties.

Glastonbury Office: 01458 832692 Westbury Office: 0845 00 93 123 www.lifelinehomecare.co.uk [email protected] Just a call away night or day

PROVIDING SPECIALIST DOMICILIARY CARE SERVICES s Care & Support 24/7 s s Personal Care & Safety Checks s s s s s Domestic Chores Shopping Laundry Our experienced Care Workers are on hand to offer s s s Accessing The Community Appointments assistance to the elderly, people with a learning, physical s Meal Preparation s Assistance with Medication s s s disability or extra help following a stay in hospital. Waking Night/Sleep-In Service Office Opening Hours: Specialising In Monday - Friday + Fully trained and DBS checked staff Learning Disabilities, Mental Health, Elderly, 8am - 5pm Palliative Care, Parent Enabling & Out Of Office Hours + Registered with the CQC - Care Quality Commission Children’s Services On-Call System + Times to suit you, 24 hours a day, 7 days a week Autonomy Care Limited, Unit 5, Bath Road Tel: 01380 739295 + Complex and continuous care packages Business Centre, Devizes, Wiltshire, SN10 1XA Fax: 01380 829686 + Out of Hours on call service - no call centres www.exalonautonomygroup.net Registered In United Kingdom No: 6500134 + Offering assistance with personal care, domestic work, getting in/out of bed, bathing, day trips, assistance dressing, social inclusion, companionship, life skills & much more..

Insitu Care

Committed to providing high quality care in the community • Personal care • Assistance getting up/ • Emergency on-call going to bed • Relief or holiday respite • Meal preparation • Washing/bathing • Shopping and housework

Call for information about all our services: Salisbury – 01722 335435 or 07921 312119 Amesbury – 01722 335435 or 07725 830987 www.insitucare.co.uk

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Wilshire Care Ad 2013.pu... Thursday, 04 April 2013 11:39 page 1 MagentaYellowBlackCyan Home care provider listings continued

SHAFTESBURY COURT (MANOR CLOSE) UNITED RESPONSE DCA Trowbridge Chippenham Tel: 01225 760228 PD LDA Tel: 01249 765504 LDA

SOMERSET CARE COMMUNITY SERVICES (WILTSHIRE) VIP HOMECARE Melksham Advert page 18 Warminster Tel: 01225 702141 OP D PD LDA MH SI YA AD Tel: 01985 219619 OP D PD LDA SI YA

SPIRE HOMECARE LTD WDCPA WESSEX CARE COMMUNITY SERVICES Salisbury Salisbury Advert page 60 Tel: 01722 327319 OP D PD LDA MH SI YA Tel: 01722 336933 OP D PD LDA SI YA

SPITTLEBOROUGH FARM WILLOW HOUSE DCA Wootton Bassett Amesbury Tel: 01793 841204 PD LDA SI YA Tel: 01980 622220 LDA YA

SURECARE SERVICES (WESSEX) WDCPA WILTSHIRE LINK HOMECARE Trowbridge Advert page 16 Swindon Advert page 4 Tel: 01225 760100 OP D PD MH SI YA Tel: 01793 548984 OP D PD MH SI YA

TRUE CARE Trowbridge Tel: 01225 767848 OP D PD LDA MH SI YA AD

TURNING POINT – WILTSHIRE Salisbury Tel: 01722 820950 OP LDA YA

TYDEMAN’S HOMECARE WDCPA Wootton Bassett Tel: 01793 851015 OP D

CARE PROVIDERS

Would you like your business to be seen by thousands of relevant care-seekers at their time of need?

Call Care Choices on 01223 206960 to promote your business here.

Visit www.carechoices.co.uk for further assistance with your search for care 23 Choice, Support & Independence

Providing quality care in your own home Carewatch North West Wiltshire has been helping people remain independent at home for over 12 years.

We pride ourselves on the quality of our service which Carewatch home care is a flexible service, adapting and is driven by our expert skills in recruiting the right care changing to meet your requirements, this could involve workers. for example, increasing your care when a family carer is on holiday, has other commitments or is ill. Our care workers receive exemplary training and ongoing development leading to recognised qualifications. In the UK there are nearly two million people receiving care from family and friends, we recognise the need We have won awards for the training that we provide for these carers to be supported to retain a degree of and we support and encourage all of our staff to excel in independence for themselves. In response to this need, their career. Carewatch have teamed up with Carer Support Wiltshire Our clients tell us that continuity of care is a very to provide free training to unpaid carers, and can assist important part of the service we provide so when you with providing carer cover if required. choose Carewatch to support you, or a loved one at home, This is an excellent opportunity for your carers to meet us you will have peace of mind that the same care worker will and experience the high quality training our care workers be there for each visit, and at the same agreed time. receive. All our free training is carried out alongside Carewatch can provide you or a loved one with, personal new and existing staff, so you will get a real feel of what support, complex care, palliative and respite care, light Carewatch is all about. domestic duties such as shopping and cleaning, and Carewatch can provide a complete package of care, or administration of a Direct Payment or Individual Budget. can work with your existing care and support team; we We take a person centred and integrated approach to the provide a totally flexible service. care we provide, listening to the needs and wishes of the client, their family, and working alongside other medical professionals as necessary.

For more information please call:  01225 719333 or visit our website:  www.carewatch-wiltshire.co.uk

www.carewatch-wiltshire.co.uk

Carewatch Wiltshire advert A4.indd 1 31/03/2014 14:07 Home improvement agency

This agency will work with you if you are receiving a support managing it, for example, someone to source Disabled Facilities Grant (DFG) for a major adaptation to builders/oversee the work, they can do this for you, but your home such as installing a stair lift or a level access they will charge a fee. shower. However, should you wish to carry out adaptations Contact Medequip on 01249 815052. privately or are not eligible for a grant but would like some

Handyperson service

As finding someone to do small jobs can be difficult, we commission a handyperson service. The service can help with small jobs such as replacing a tap washer, tacking down loose carpeting to prevent trips or installing a grab rail to assist you up a step. You can access this service whether you live in your own home or in rented accommodation. There is a charge for this service, but if you receive low income benefits you may be entitled to the labour costs free of charge up to a certain amount, but, there is always a charge for materials.

For more information or to request the service

contact Medequip on 01249 815052. Sherrington

Occupational therapy

Occupational therapists can help you lead a more • another healthcare professional; productive, active and independent life using a variety of • a social care professional. methods, including the use of adaptive equipment. They can assess your home for hazards and point out things If you do not want to access occupational therapy that contribute to falls. through the NHS or Wiltshire Council, you could contact The reason you need occupational therapy can an occupational therapist directly. If you decide to see a determine how you access the service. Short-term private occupational therapist, make sure they are fully conditions, for example if you need support following an qualified and are a member of a recognised body, such operation, will mean you will access services through the as the British Association of Occupational Therapists (visit: NHS. Speak to one of the healthcare professionals treating www.cot.co.uk). you. They will discuss your needs with you and decide if Only healthcare professionals who are registered with you would benefit from occupational therapy. They can the Health Professions Council (HPC) are allowed to use arrange an assessment with an Occupational Therapist the title of Occupational Therapist. You can check that (OT) as part of your care. your OT is registered by checking the Health and Care For long-term conditions, such as a permanent physical Professions Council online register at: www.hpcheck.org. disability, occupational therapy is usually accessed An OT can carry out a health and social assessment through your local council. You should contact us to to identify what areas of your everyday life are arrange an assessment with an OT, or you can be referred causing problems. They will discuss your needs with for an assessment by: you and explain what help is available. An assessment • your GP or consultant (specialist doctor); and any advice or information they give you should • a nurse; be free.

Visit www.carechoices.co.uk for further assistance with your search for care 25 Achieving better independence... With guaranteed peace of mind

Homecare enables anyone who needs some extra Live-In care is the perfect choice for anyone that wishes day-to-day support to live independently in their own to remain at home but have the reassurance of a full-time home. If you would like some assistance with personal or live-in Carer on hand 24/7. If you need long or short respite domestic tasks from Carers who are both friendly and care then Abi’s fully trained, friendly and professional Live-In professional, Abi can help. Please call us for an Carers can help. Please call us for more information. informal chat.

Abilink is an innovative and proactive care support service. If you need a helping hand around the home, whether it’s Delivered either through your television or through our a weekly clean or a major blitz, Abi provide an excellent touch screen solution Abilink allows you to have 24 hour service, competitive prices and peace of mind. For cleaners access to a Carer, friends and family. Please call us for more that are fully CRB checked, reliable and efﬁ cient please call information and a demonstration. us for a quote.

To ﬁ nd out more information and see if we can help you or your relative please call 01722 343981 Quoting reference 007

Abi is the Number 1 choice for a career in Care in Wiltshire, please visit our website for more information. www.abicare.co.uk Community resources

There are many different resources in the various organisations are funded by us to provide support and communities in Wiltshire ranging from day centres advice to the majority of lunch clubs and day centres providing a hot meal, some company and activities to across the county. Please see page 44 for Age UK’s local keep fit, to walking groups, reading groups and so on. contact details. Further information and details on what activities Further information is available in a factsheet from are available in your area can be obtained from Age Wiltshire Council. Call: 0300 456 0111 or visit: UK Wiltshire and Age UK Salisbury District. These www.wiltshire.gov.uk.

Other help that is available

Support for carers Support from the NHS A carer is someone who provides unpaid support to a NHS Continuing Healthcare is ongoing care arranged family member, partner, friend or neighbour. This could be and funded by the NHS, when it has been assessed that because they are ill, frail, or disabled, or have mental health an individual’s primary need is a health need. It can be or substance misuse problems. Anyone can become a provided in any setting. In a person’s own home, it means carer. Carers can be any age and may or may not live with that the NHS funds all the care that is required to meet the you. If there is someone who helps and cares for you on a assessed health needs. In care homes, it means that the regular basis, they will be a carer. NHS also makes a contract with the care home and pays We understand that the caring role can be both the full fees for the person’s accommodation as well as their satisfying and exhausting. Carers are entitled to an care. For further information contact the Wiltshire Clinical assessment and may be eligible for a range of services. Commissioning Group on 01380 728899. More information is available on the website: A national policy has been drawn up by central www.wiltshire.gov.uk/adultcare/carers government that sets out the types of conditions that will To find out more about support for carers contact your meet the eligibility criteria for continuing care. Currently local carers’ support agency listed on page 44. these are: • NHS Continuing Healthcare which is provided if you Respite care and short stays have extensive healthcare needs. This is free of charge. Carers sometimes need a break and this can be provided in • Continuing Care is a package of care that involves several ways. services and funding from both the NHS and ourselves.

1. You can go into a care home yourself for a week or two to You can ask for an assessment by health and social care give the person who looks after you a break. professionals if you think you may be eligible for either NHS Continuing Healthcare or Continuing Care. They will visit you 2. Home-based respite care can be arranged when a care to identify and prioritise your needs and the assessment will worker moves into your home. be used to decide what services will be provided, where and 3. Family-based respite care may be arranged when you who funds them. move into another family’s home for a period. If your needs change, regular reviews will be carried out and your care and/or funding arrangements will change to meet them. You can pick up a leaflet about Continuing Care The best option for you and your carer will depend on your from your GP or hospital. needs, the urgency of the situation and personal choice and cost. There are a number of different schemes in Wiltshire; contact our customer advisers on 0300 456 0111 for advice. If you are thinking about long-term care, but have had no experience of living in a care home, you may wish to book in for a short stay to see what it’s like. This will help you make an informed decision. If you have nursing needs, you can get additional help with fees. See ‘Care homes with nursing’ on page 31.

Visit www.carechoices.co.uk for further assistance with your search for care 27 Specialist care

People with a learning disability

The community team for people with a learning disability can be contacted on 0300 456 0111.

People with a physical impairment

Our adult care teams provide services for adults with a physical impairment. They can be contacted on 0300 456 0111.

People with a sensory impairment

We have a specialist ‘Hearing and Vision’ team which Everyone can get information and advice. The team covers Wiltshire. This team takes referrals directly from: also assesses an individual’s situation and helps decide how best to meet their needs. This may be through our • the public, including carers, relatives, friends services or from other sources. and neighbours;

• other professionals such as health, education, Contact: telephone 01380 725201 (voice/text) environmental health and other social Minicom: telephone 01380 732126 services staff; and SMS (Text): 07899 067466 Email: [email protected] • voluntary agencies.

People with mental health conditions

There are two locality based specialist mental health the best way to recover and stay well. The initial point social work teams in adult care which provide support for of contact to access mental health services is your GP. adults with mental health social work needs. The team is They will discuss with you whether help and treatment is responsible for completing assessments and reviews and best provided from primary health services, or whether a for arranging specialist placements or services including referral to AWP for specialist services is needed. short-term supported housing or vocational support. AWP offers a Patient Advice and Liaison Service (PALS) The initial point of contact to access mental health which is a free, confidential and impartial service available services is usually your GP and assessments are carried to everyone who uses AWP services, their families, carers out in conjunction with your GP and the Avon & Wiltshire or anyone who needs advice, information, support or Mental Health Partnership NHS Trust, the NHS mental guidance with a particular issue. health provider in Wiltshire. The mental health social work team is also responsible PALS can help if you: for coordinating assessments under the Mental Health • are worried and not sure what to do or where to go; Act 1983. • need clarity about a situation; • want someone to listen to your experience For information on care or support options your of services; or first step is to contact our customer advisers • need information and help. on 0300 456 0111. Telephone: 01249 468261 The Avon and Wiltshire Mental Health Partnership NHS Freephone: 0800 073 1778 Trust (AWP) provides specialist mental health services Email: [email protected] based on individual need which help people to find

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Dementia care

If you are worried that you or someone you know may have dementia, it is important that you talk to your GP as soon as For information about dementia care services, possible. They will be able to rule out any other illnesses or such as care and support in your home or conditions that may have similar symptoms to dementia, residential and care homes with nursing, contact including depression and infections. Wiltshire Council on 0300 456 0111. Once your GP has checked for any easily treatable causes, then they will be able to talk to you about having Support in the community an assessment. They may refer you to the memory service, As it can be best for the person with dementia to stay in their which is for people who are concerned about their memory own home for as long as possible, a range of community and think it is affecting their day-to-day life. Here an assessor care services is available to facilitate this. We can help you to will talk with you about your memory difficulties, complete access care in your home; sitting services, which provide a some further checks and discuss the impact of any problems break for any carer you may have; advice on equipment and or issues. adaptations; day care centres and respite care. Sometimes getting a diagnosis can take time, but this These services can be provided directly by registered should not put you off. providers to those who do not require financial help. If you do not feel confident about talking to your GP, there However, we will still be willing to offer an assessment of are local charities you can talk to. Alzheimer’s Support and need. You may have a choice of which agency you receive Alzheimer’s Society also have a dementia adviser service that your services from, whether or not we assist with the funding offers personalised information and signposting for people of your service. with dementia and their carers – see page 44 for contact Listings of home care providers start on page 15; those details. offering dementia care services are marked withD .

This offers a list of things to look for in care homes specialising in dementia. Please use it in conjunction with the care homes checklist on page 34.

RESIDENTS ACTIVITIES The best indication of a good home is that the residents Residents should be stimulated without feeling stressed. appear happy and responsive.  Are reminiscence activities available?  Are there rummage boxes around the home to  Are residents able to compile memory boxes? stimulate residents?  Do staff compile life story books, including  Are residents taking part in activities? photographs and mementoes?  Are residents talking to each other, staff and visitors?  Do residents look well dressed and groomed? STAFF  Do residents get to choose their clothes every day? It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with  Are people supported to stay independent and do things respect. for themselves e.g. getting dressed, making food etc.?  Do they have any training and experience in dementia care? ACCESS  Will the person with dementia have a member If the person with dementia needs, or is likely to need, of staff particularly responsible for their care? equipment or adaptations you may want to check that:  Is there a member of staff you can talk to about  there are adequate signs and cues for different parts of the your own worries about the person with dementia? home such as dining room and bathroom MANAGER/HEAD OF HOME  the home has a policy about locking external doors. A manager who is caring as well as efficient can make all the BEDROOMS difference to a home. You may want to find out whether the person with  Does the manager have a knowledge of dementia and can dementia can have a single room and whether residents they deal with difficulties that may arise in an understanding are encouraged to bring in some of their own furniture and way? possessions to increase familiarity.  Is there a full assessment at home before a resident is admitted?

Visit www.carechoices.co.uk for further assistance with your search for care 29 Accommodation

Wiltshire Council’s Adult Placement Service

This service provides long-term accommodation, introductions are arranged to help them get to know short-term stays, respite and day activities to: each other before deciding whether or not to set up • people with a learning disability; an adult placement. Our team then monitors each • people with a mental health difficulty; placement to help ensure that the arrangement is an • older people; enjoyable and fulfilling experience for all concerned. • people with physical disabilities, head injury or sensory impairment; and For further information about adult placement, which • people requiring ‘Home from Hospital’ services. is also known as ‘Shared Lives’, please contact us at: Our service is provided in the households of approved Wiltshire Adult Placement Service ‘adult placement carers’ who offer support or care as Wiltshire Council, PO Box 2281, Salisbury, required by the person placed with them. Wiltshire SP2 2HX Once a person has been referred to us, usually by Tel: 01722 438196 their care management team, we match them with an Email: [email protected] adult placement carer who has a vacancy. A series of

Sheltered housing

For some people sheltered or supported housing can offer help 24 hours a day, seven days a week. an alternative to a care home. Sheltered housing can be rented or owner-occupied There is a diverse range of sheltered housing schemes accommodation. in Wiltshire. Some are bungalows; some are flats with To apply for sheltered housing, you can download the communal facilities. All of the stock is managed by different application form from the Homes 4 Wiltshire website and registered providers (landlords). The landlord is responsible return it to the Homes 4 Wiltshire team. for the upkeep and maintenance of the building and Alternatively, there is an easy read form available with grounds and housing services such as communal lighting pictures to download, or you can contact the office for a and heating. You pay rent to your landlord for your home copy to be sent to you. and service charges to your landlord for utilities and maintenance of the scheme in which you live. Your service Website: www.homes4wiltshire.co.uk charge includes the provision of an alarm service to access

Seend Barge - Kennet

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Extra care housing

Extra care housing is a growing part of the housing For further information, please contact our customer market. It can be owned, rented, part owned/rented advisers on 0300 456 0111. (shared ownership) or leasehold. Extra care housing can broadly be described as housing into which a range of Some extra care schemes in Wiltshire care and support services can be delivered on-site 24 Ridgeway Community Housing Association hours a day. Meadow Court, Aston Close, Pewsey, Extra care is gaining a reputation for offering Wiltshire SN9 5AH accommodation and care to people who would Tel: 01672 569150 otherwise be frequent users of acute services, largely Email: [email protected] because they cannot look after themselves in unsuitable housing. Models of extra care are various, because it is a Aster Living concept rather than a housing type. Crammer Court, Church Walk, Devizes, Generally, an extra care scheme is a development of Wiltshire SN10 3AW flats and/or bungalows with a manager and care and Tel: 01380 739694 support can be available for tenants/leaseholders 24 Email: [email protected] hours a day, usually supported by a lifeline and other Bedfordshire Pilgrim Housing Association technological assistance. There is normally a café or meal Rutland Crescent, Trowbridge, Wiltshire BA14 0NY provision available and an additional range of services Tel: 01225 764400 and activities which are open to tenants/leaseholders and Email: [email protected] others living in the surrounding area.

Residential care including care homes that provide nursing

What is a registered home? Clinical Commissioning Group. Personal care is not paid There are two types of residential home: for by the NHS and must be paid for if your capital/savings exceed £23,250. See page 38 for further information. • Care homes (personal care only) If you are reasonably active but would like greater When looking for appropriate care: security and care, a care home offering only personal care may be the best option. Personal care includes bathing, • remember that it could be your home for life; feeding, dressing and help with moving but it must be • check that the home is properly registered; paid for if your capital/savings exceed £23,250. See page • remember the care available must suit your needs; 38 for more information. • a careful and honest assessment by the care provider • Care homes with nursing should establish whether the home matches all your If you think you may need nursing care in a home, needs, but bear in mind that your requirements you will need to be visited by a social worker or a care may change; manager to determine what care you will need. This • consider if the home environment is sufficiently might be in your own home, or in hospital, or in a care safe/secure; home. You will be fully involved in planning your care needs. • ask what activities and facilities are offered; and • ask if the care home normally does business with us at If a care home providing nursing care is the best solution fee levels we accept and, if not, should your funds reduce for you, your care manager will give you information to help and you seek financial support from us, you would have you find a home that meets your care requirements. The to move or find someone else (known as a third party) to cost of the nursing care part of your fees is paid by the NHS help pay your care home fees. to the home. The current amount is £110.89 per week. It is important that you get your nursing determination See page 35 for more information about paying for care. done before you go into the care home. You can contact Comprehensive lists of care homes and care homes with the nurse care management teams for your area at the nursing in Wiltshire start on page 47.

Visit www.carechoices.co.uk for further assistance with your search for care 31 Services Provided by Key Staff: • Home Care, covering all aspects of personal care and domestic duties. If getting out and Key Staff Nursing & Domiciliary Care • One to One Care Agency offers a bespoke service to those about isn’t so easy, let wishing to stay in their own homes. • Palliative Care Wiltshire Farm Foods take • Specialist Care and Nursing Services, A tailor-made package of care is created for example but not limited to; care of your mealtimes. by a Registered Nurse in partnership Peg Feeds, Tracheotomy Care, Infusions, with each client taking into account their Stoma Care, BiPap / CPAP. personal requirements, thus achieving and maintaining independence. • Respite Care • Companionship Key Staff pride themselves on a stringent • Escort Services recruitment process including all government and CQC requirements. • Live In Care

E:E: [email protected]@key-staff.com T:T: 0153101531 637481637481 W: W: www.key-staff.comwww.key-staff.com Roast Beef & Yorkshire Pudding with vegetables 1stUnit Floor, 4, BankUnit 1, side, Little Little Marcle Marcle Estate, Road,Little Marcle Ledbury, Road, Herefordshire Ledbury, Herefordshire, HR8 2DR HR82DR Wiltshire Farm Foods allows you to enjoy tasty, nutritious and convenient meals with minimum fuss – there’s no peeling, chopping or dirty pans to take care of, just delicious meals to tuck into.

KS_90x63_ADVERT.indd 1 Castle Care Wessex Ltd 23/07/2012 14:02 Let Wiltshire Farm Foods Unit 4, The Business Courtyard, Pyle Farm, take care of your mealtimes: Trudoxhill, Frome BA11 5DL TASTY MEALS Choose from 250 frozen meals FROM ONLY £2.95 Castle Care Wessex E-mail - [email protected] Because your home is your castle Tel 01373 836767 • www.castlecarewessex.com Service with a smile – delivery direct to your We are a small family run care company providing 24-hour live-in care to FREE FREE DELIVERY the South West. Live-in care enables people to remain in their own homes freezer from local drivers with the reassurance that someone is there for them. This also works well for Easy to store and cook - respite care when clients need a little assistance to get back on their feet. most meals can be cooked of great service We offer domiciliary care (shorter drop in visits) in Warminster, Westbury, in the microwave Frome and the surrounding villages. For your FREE brochure call We also provide a variety of training courses. Registered with The Care Quality Commission 01225 776 793 and United Kingdom Homecare Association Kim & Becky wiltshirefarmfoods.com Offer Code: WWCS Personal Care • Shopping • Cleaning • Food preparation • Mobility issues • Social visits

32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care My Home Life

‘My Home Life’ is a UK-wide initiative, sponsored by Age 4. Managing Transitions – moving to a care home is a UK, City University and Dementia UK, aimed at promoting major transition in life which may involve considerable quality of life for those who are living, dying, visiting or losses, but with appropriate planning and support can working in care homes for older people. Its focus is on bring benefits and improved quality of life for older ‘what makes life good in care homes now, what could people and their families. make them better and how might we get there’. ‘My 5. Improving Health and Healthcare – recognition that Home Life’ has a website which gives information and health is fundamental to quality of life. examples of good practice. 6. Supporting Good End of Life – an emphasis on www.myhomelife.org.uk personal need and dignity through which the resident, Wiltshire Council as part of its commitment to working their relatives, friends and staff are supported. with care homes to improve quality of life has invested 7. Keeping Workforce ‘Fit for Purpose’ – using research in the ‘My Home Life’ programme. Over the past four and sharing good practice to identify and meet years the council has supported more than 30 care the education and training needs of the care home home managers to participate in the Leadership Support workforce. Programme which gives the skills to integrate the best 8. Promoting a Positive Culture – promoting a positive practice themes detailed below into the day-to-day perception of life in care homes for all those involved culture of their care home. and highlighting good practice. ‘My Home Life’ identifies 8 key themes that focus on what best practice in care homes for older people looks These eight themes provide a good starting point for like in the 21st century. conversations with care homes when making decisions. 1. Maintaining Identity – by staff learning more about residents’ lives it enables them to adopt a more person- centred approach to tailor care and support to each individual’s needs. 2. Sharing decision-making – everyone’s contribution being valued to help the care home function as a true community. 3. Creating Community – through the relationship between residents, their family, friends, staff and the wider community.

Inspecting care services and checking quality

The Care Quality Commission (CQC) registers, inspects that people who use the service receive and whether and reviews all adult social care and healthcare services in they are happy with their care. Virtually all inspections are England in the public, private and voluntary sectors. This unannounced. includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. For any enquiries or to register a concern or Since October 2010, all care providers have been a complaint, contact CQC by telephone: 03000 registered under a system introduced by the Health 616161 or by email: [email protected] and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of The Care Quality Commission essential standards of quality and safety for the first time. Citygate, Gallowgate Following an inspection, each care home and home Newcastle upon Tyne NE1 4PA care agency is given a report of how it rates against national essential standards of quality and safety. Each When considering care services, it’s always a good idea service’s report can be seen on the CQC website: to check a service’s inspection report on the Care Quality www.cqc.org.uk Commission’s comprehensive website: The focus of an inspection is on the standards of care www.cqc.org.uk

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

First impressions 1 2 3 • Are there smoking and non-smoking areas? • Were you met when you first arrived? • What arrangements are there for religious observance? • Do staff seem warm, friendly and polite? • Can you handle your own money? If not, what arrangements are in place? • Do the residents seem happy, active and sociable? • Does a hairdresser/chiropodist visit? • Does the home feel homely and welcoming? • Are residents accompanied on visits to • Is the home fresh, clean and comfortably furnished? the GP or hospital? Fees 1 2 3 Staff 1 2 3 • How much are the fees? • Do the staff appear clean, cheerful and respectful? • Do the fees cover all the services available? • Do the staff talk to residents and how do they talk • Under what circumstances will the fees alter – e.g. to them? annually or according to increasing needs? • Are the staff formally trained? • Is the notice to terminate reasonable? • Is there an adequate number of staff on day and night? Transport 1 2 3 Visitors 1 2 3 • Is the home easy to get to for relatives and friends? • Are visitors welcome at all times? • Does the home provide its own transport? • Is there somewhere to see them in private? • May your visitors join you at meals? Accommodation 1 2 3 • Can your visitors stay overnight? • Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room Catering 1 2 3 to suit yourself? • How much choice do you get about meals? • Can you bring your own furniture and TV? • Is the food varied and interesting? • Is there a call system for emergencies? • Can the home cater for your dietary needs? • Are there enough sockets in your room? • Can you have snacks or drinks any time • Can you control the heating in your room? of the day or night? • Can you lock your room and is there a secure • Can you eat in your room? place for valuables? • Is there a separate dining room? Bar? Activities 1 2 3 • Are there toilet facilities within easy reach of the communal facilities? • Can you continue to pursue your hobbies and interests? • Are there both showers and baths? • What sorts of activities and entertainment are organised? • Are bathrooms adapted to help people in and out of the bath? • Are outings and holidays arranged? How much do they cost? £...... £...... £...... Accessibility 1 2 3 • Are escorts available if necessary? • Is a library service available? • Does the home have the right adaptations and equipment to meet your needs? • Can you have your own flower bed or help in the garden? • Are all areas accessible for wheelchair users? • Can you stay in your own room if you want to? • Does the home have extra wheelchairs and walking aids? Gardens 1 2 3 • Is there adequate provision for people with sight or hearing difficulties? • Are the grounds/gardens attractive? • Are all areas safe and accessible? Life within the home 1 2 3 • Is there somewhere to sit? • Are there any rules and restrictions, for example, going out • Are they quiet? and the time of return? • Can you choose when to get up and retire every day? Contract terms 1 2 3 • How are residents involved in decisions about life in the • Can you retain your own room if away? home? • Can you have a short-stay or trial period? • Is there a telephone where you can make and • Will you be given a statement of terms on admission? take calls in private and comfort? • Are all procedures, such as complaints, • Is alcohol served or permitted? clearly spelt-out?

34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Paying for care

The information here has been developed by a group paying for care and to encourage people to get of public organisations and charities to help people information and advice about the use of their money make better and more informed decisions about in this regard.

Personal budgets

Personal budgets are an amount of money councils can There is no obligation for people to manage their allocate to help people get the support they want due to budgets themselves, and different options are available disability, frailty or vulnerability. Everyone who is eligible to help plan and arrange suitable care for each individual. for funded social care will be allocated a personal budget People will be able to use their budget through a cash once their needs are agreed. payment, services arranged by us, or a mixture of both.

Direct payments

If you have been assessed as needing community care own home. We take into account what it would cost if we services and are capable of managing a direct payment, provided the services instead. with assistance, if necessary, you can receive a payment Unless you are a carer, you will usually have to pay a and organise and buy services yourself. contribution to the cost of your services. Direct payments can be used to arrange support If you are interested in learning more about having a designed to meet your individual needs. We will agree direct payment or wish to access support with an these needs with you and write them in your care plan. existing direct payment, we have commissioned the A direct payment is sometimes given so that you can Wiltshire Centre for Independent Living to provide this arrange a short break (respite) or buy any equipment that service. They can be contacted on 01380 725400. You you need to stay independent. They can also be used to can also contact our customer advisers on pay for help with: 0300 456 0111. • personal tasks such as getting up, washing, dressing, going to bed etc; and • practical tasks such as food preparation, cooking, shopping and other related tasks to help you to live in your own home.

You can choose to buy care from an agency or employ your own personal assistant. If you are a carer, you can get a direct payment to pay for support or services which will help you to carry on caring, although you cannot use the payment to support the person you care for.

Direct payments cannot be used for: • health services; • permanent care in a care home or care home with nursing; or • services which are managed by us – such as our in- house home care service.

The amount of money you receive depends on the level of your needs and the support you require to live in your

Visit www.carechoices.co.uk for further assistance with your search for care 35 Personal finances

One in four of us may need long-term care or support, and support for yourself; but few of us like to think about it until it happens. • have a need to fund care immediately; Care can involve help in your own home as well as care • are a family member, a carer or have Power of homes or care homes with nursing. If you, or a member Attorney (PoA) or deputyship of somebody of your family, need care and support now or in the needing to fund their care; future there are a number of important things you need • have a child with disabilities and want to ensure to consider. they have financial security after you die; or The following is intended to help you get information and advice in relation to your personal finances and how • are disabled and want to plan your financial to pay for care if you: future to make the best use of compensation payments, or if you think your ability to work • are planning for retirement; and support yourself financially may lessen • are an older person considering getting help with care over time.

Seeking financial advice and help

There are three main ways of paying for advice. • Fees – by paying the adviser a fee, either at an hourly rate or a set fee. • Commission – by paying indirectly through commission, which is deducted by the product provider from the product(s) you invest in. As well as the initial commission charged when the product is taken out, there may be annual commissions, known as ‘trail commissions’. • Fees and commission – by paying a combination of fees and commission.

Not all advisers offer all three payment options. Make sure the adviser offers the payment option that you want. Ask the adviser to explain what you’re paying for, how much it will cost and how you will pay for it. If you want to pay by commission, ask your adviser how this will be calculated and whether this has any effect on the advice you will be given. Make sure you understand and are comfortable with the payment arrangements before proceeding. If you’re getting investment advice, ask your adviser if the costs include a review of your investments from time to time or if you must pay for that service separately. Later life advisers You can access both general information about paying Advisers specialise in the financial needs of older people. for care and information about accredited financial advisers Those advisers who have taken steps to become in your area through the Society of Later Life Advisers independently accredited can offer added reassurance that (SOLLA): they offer the practical help and guidance needed to make www.societyoflaterlifeadvisers.co.uk. the right decisions at the right time. The MoneymadeclearTM service also gives information The later life adviser accreditation scheme has been about finding independent financial advisers. developed by the standard-setting body, the Financial We have identified two such companies accredited Services Skills Council (FSSC) in collaboration with the by SOLLA to provide these services to the people of specialist financial services consultancy. Wiltshire. These are:

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Seeking financial advice and help continued

Ashcourt Rowan capital and income are below certain levels (locally set if 2 Queen Square, Bath BA1 2HD you continue living in your own home, but nationally set if Telephone: 01225 475359 you decide to move into residential care) then we will pay Email: [email protected] some or all of your long-term care costs. Web: www.ashcourtrowan.com/financial-planning We will also be able to help you with information about Local specialist based in Bath the choices you have for meeting your care needs and how to arrange care. Many people wrongly assume that they Eldercare Group Ltd will need residential care, whereas there may be options Suite 4, Titmore Court, Titmore Green, Little Wymondley, available to stay at home. Hertfordshire SG4 7JT We, your GP or other NHS services can also offer some Branch Office: Dursley, Glos. people help to try to regain their ability to manage Tel: 0800 082 1155 more independently through the use of equipment or Email: [email protected] adaptations to your home, or through programmes of Web: http://eldercaregroup.co.uk rehabilitation. You should ask about this. There are other companies that also offer this service, but it Also check what benefits you are entitled to. Not is important to ensure they are accredited by the Society of all benefits are means tested and you may qualify for Later Life Advisers. Disability Living Allowance (DLA) if you are under 65 or Before you think about the likely costs of any care and Attendance Allowance (AA) if you are over 65. AA/DLA (care support, it is important that you get information and advice component) cannot normally be paid if we are funding about the options open to you, both regarding the type of your care in a care home, or the NHS is. services that might suit you, and also whether we might If you don’t qualify for financial help from us, you will contribute to the costs. If you don’t, you may make poor normally have to pay the cost of care out of your own decisions about either the care you organise, about how income and savings. you pay for it, or both. If you move into residential care, the value of your home, If you need ‘nursing care’ you may be entitled to funding if you own one, will be taken into account and if you seek a from the NHS for all or part of the cost; you should ask us, loan from us a charge may be placed against the property your hospital or GP whether you would be entitled to this. pending its sale, although this doesn’t necessarily have to There are different ways to pay for long-term care. If you take place immediately if you don’t wish it. need care and support immediately or in the near future, It is important to make sure you find out as much as first check with us about any support we give. We assess possible before making care funding decisions. your care needs and those of your carers. If your circumstances meet the conditions for support For further information, please contact our and you wish us to pay towards the cost of services, we will customer advisers on 0300 456 0111. then assess your income and capital such as savings. If your

Stockton

Visit www.carechoices.co.uk for further assistance with your search for care 37 How Wiltshire Council can help

Regardless of your financial situation, our staff are happy to This benefit will not be paid if your care home is funded by offer you an assessment, and information and advice about us, but can be if the financial help provided by us is a ‘loan’ your care options, including moving into a care home or pending the sale of a property. care home with nursing. If you have capital or savings of more than £23,250 you Running out of money will have to pay for any care services you require, but you If your capital/savings are likely to reduce to £23,250, you are still entitled to discuss your needs with someone at must let us know at least two months in advance as we Wiltshire Council who is trained to advise you. For further will step in to help with your care fees. We must conduct information about options please look on our website for an assessment of your situation and will normally make a ‘Your Financial Contribution towards Your Social Care’. contribution towards your care costs. If the home you have If you have capital or savings of less than £23,250 you chosen charges more than we consider is appropriate, you may be entitled to funding from us. A financial assessment will need to find someone to help pay the difference – a will be undertaken to determine what we consider you can ‘top-up’ payment. Whoever does this, whether family or a afford to pay towards your care. benevolent charity, they should realise that they may have If you need to move into a care home, you may be to pay this for some time. Alternatively, you would have entitled to some of the following financial assistance and to find a cheaper home, although before this happens we support: will undertake a risk assessment to confirm that you are fit enough to move. Twelve-week property disregard Understanding your rights before moving into care If your former home is included in your financial is essential. There are a number of financial products assessment, but your other capital/savings is less than and specialist companies who may be able to help. It is £23,250, and your income is not enough to meet your important to seek advice before committing yourself. care home fees, we may assist with the cost during the first Citizens Advice or Age UK can advise you further. twelve weeks of permanent care if we agree that care is needed.

Deferred payment agreements After the 12-week property disregard period, any financial help from us will be in the form of a loan and a charge will be placed against the value of your home and recovered once your house has been sold. However, we may limit how much we will pay and it may affect your entitlement to pension credit or income support if your property is not seen to be on the market, as it will be treated as capital by the Department of Work and Pensions (DWP).

Attendance Allowance/Disability Living Allowance (care component) These are a non-means tested, non-taxable benefits from the Department of Work and Pensions paid at the lower rate of £54.45 per week for those needing care by day or night, and at the higher rate of £81.30 per week for those needing care both during the day and night. Everyone in these circumstances can, and should, claim this benefit. Lacock Abbey

Other sources of information and advice

Besides ourselves, you can get hold of information and on finding and paying for care – ring advice from the following organisation: Age UK Advice on 0800 169 65 65 or visit Age UK provides independent information and advice www.ageuk.org.uk

38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Essential information

Keeping people safe

Wiltshire Council and its partner agencies expect health ‘Keeping People Safe in Wiltshire’. and social care services to work in a way that respects people’s dignity, independence, choice and safety and to If you have any concerns about a vulnerable have a zero tolerance of abuse. person being harmed or neglected you should The council and its partner agencies recognise that contact our customer service advisers: people can be abused physically, psychologically, Tel: 0300 456 0111 financially, sexually, be discriminated against or neglected. Text phone: 01225 712501 Fax: 01225 713355 This abuse can take place where a person lives, within a Email: [email protected] care home or day service, in hospital, in custodial situations, in a place where support services are being provided, or in a public place. There is also information about forms of abuse on the It can be carried out by partners, relatives, friends, Wiltshire Council’s website: www.wiltshire.gov.uk volunteers or someone employed to provide a health, housing or social care service. Disclosure and Barring Service (DBS) All organisations providing health, housing and The Disclosure and Barring Service (DBS) helps employers social care services in Wiltshire should follow the Policy make safer recruitment decisions and prevent unsuitable and Procedures for Safeguarding Vulnerable Adults in people from working with vulnerable groups, including Swindon and Wiltshire (2007) and report any allegations or children. It replaces the Criminal Records Bureau (CRB) and suspicions that a vulnerable person is being abused. Independent Safeguarding Authority (ISA). Your concern will always be taken seriously. If you would like more information about the abuse of For more information please see the DBS website: vulnerable people please contact our customer service www.gov.uk/government/organisations/disclosure- advisers and ask them to send you a free copy of and-barring-service

Complaints, compliments and feedback

If you receive care at home or in a care home you should should initially contact the registered owners of the home. feel able to complain about any aspect of your life there They have a duty to respond to any complaints made. which affects your happiness or comfort. This might be If your complaint is about a breach of regulations, contact anything from the way you are treated by the staff to the the Care Quality Commission: quality of the food you are served. You should also feel free to make comments and suggestions about possible Phone: 03000 616161 improvements to your surroundings and the services Email: [email protected] provided and compliment staff when things go well. Website: www.cqc.org.uk Making a complaint should not be made difficult for you and should not affect the standard of care that you receive. Care homes are required under government If we have arranged and funded a place for you in a regulations to have a simple and easy to use complaints care home, another option is to complain to your social procedure. worker/care manager or our customer complaints team. If you are concerned about the care that you, a friend or a relative are receiving in a residential home, it makes Wiltshire Council sense to speak to the manager of the home about your County Hall, Trowbridge, Wiltshire BA14 8LE concerns before you take any further action. The problem Tel: 0300 456 0111 may be resolved quite easily once they are made aware of Email: [email protected] it. However, if you need to make a formal complaint, you

Visit www.carechoices.co.uk for further assistance with your search for care 39 Complaints, compliments and feedback continued

Complaints about care that you pay for yourself You are able to ask the Local Government Ombudsman to The Local Government Ombudsman take up your case if you are not happy about how a care PO Box 4771, Coventry CV4 0EH home or service dealt with your complaint about care Phone: 0300 061 0614 or 0845 602 1983. that you pay for yourself.

Out of county care

Did you know you can choose a care home outside your they may offer you the fees that the local authority would pay home county? You may want to be closer to friends and in your chosen region. You must seek further advice before family members, or you may want to relocate to another part making your decision. If you’re self-funded, you obviously have of the country. freedom of choice. If your care home place is state-funded, your home county local authority is still responsible for your care fees, even if you choose a care home in another region. The home you choose For information on care provision in other must be suitable for your assessed needs and comply with regions, contact this Directory’s independent the terms and conditions set by the authority. The fees that helpline on freephone 0800 389 2077 your local authority will pay may vary. They may offer you the with details of your requirements. fees you would receive if you remained within the county, or

This Directory’s free helpline

This Directory’s free helpline provides an independent The website: www.carechoices.co.uk allows you to information and help service encompassing care and search by postcode or region for care homes, care homes accommodation. A personalised report can be generated with nursing and home care providers that meet your for you, providing details of all home care providers, care requirements across the country. Your search can then homes or care homes with nursing that meet your criteria be saved and emailed to others. You can also view an with supplementary information about choosing and electronic version of this Directory on the site and have it funding care. read to you by using the ‘Browsealoud’ function. One call to the freephone number 0800 389 2077 will Whatever your care needs, this Directory, the Care enable the service to build a profile of exactly what type Choices helpline and website will be able to point of care you’re looking for, while taking into account your you in the best direction, however you would like care personal needs and interests. information presented.

How solicitors can help

A solicitor can give you impartial advice about wills, making be unable. gifts, estate planning and Powers of Attorney (PoA). Some The Court of Protection can issue Orders directing the can also offer guidance on immediate and long-term care management of a person’s property and financial affairs if plans, ensuring (if applicable) the NHS has made the correct they are incapable of managing their own affairs should contribution to your fees. they not have an LPoA. The Court procedure is presently Lasting Powers of Attorney (LPoA) allow you to very slow and the fees are quite expensive so preparing an appoint someone you trust to make decisions about your LPoA is always advisable, providing you have somebody personal welfare, including healthcare and consent to sufficiently trustworthy to appoint as your attorney. medical treatment, and/or your property and financial An ‘advance directive’ allows you to communicate affairs. An LPoA is only valid once registered with the Office your wishes in respect of future medical treatment, but of the Public Guardian. It allows for a person of your choice it is not legally binding. You may instead wish to make a to make decisions on your behalf at a time when you may living will, properly known as an ‘advance decision’ setting

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care How solicitors can help continued out treatment that you do not want to receive in specified in this area of the law. The Citizen’s Advice Bureau offers an circumstances, which would legally have to be followed, advice service and will be able to recommend solicitors in even if you die as a result. your area. Any proposed ‘Gift’ out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHS- funded care and welfare benefits. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises

Healthwatch Wiltshire

so that the lay perspective is properly represented. • With the help of our volunteers, we reach out and engage with people across what is a large rural county made up of diverse communities. The consumer champion for health and social care Helping us to tell the ‘Wiltshire story’. ‘Your voice is our voice!’ Chris Graves, Chair of Healthwatch Wiltshire says: Healthwatch Wiltshire is an independent organisation ‘Healthwatch Wiltshire is committed to making EVERY which has an important role in assessing the voice count, so we need you - children, young people quality of health and social care services today and and adults - to join us in the challenge of making a health influencing the design of services for tomorrow. and social care system that meets our needs. With a seat Healthwatch Wiltshire wants to make sure that on the Health and Wellbeing Board, and the Wiltshire the people who use these services have a say in Clinical Commissioning Group, Healthwatch Wiltshire is how they are shaped and that their overall views at the heart of local health and social care provision.’ and experiences are heard and taken seriously. What does Healthwatch Wiltshire do? For more information, please contact • Represents the local community, giving a stronger Healthwatch Wiltshire voice to influence and challenge how health and Kingsbury House, Kingsbury Square, Melksham, social care services are provided in Wiltshire. Wiltshire SN12 6HL • Provides and promotes effective information Tel: 01225 434218 about health and social care services Email: [email protected] so people can make choices. Online: www.healthwatchwiltshire.co.uk • Promotes, monitors and inspects the quality of publicly Twitter: @HWWiltshire funded health and social care services. For example, we Facebook: www.facebook.com/healthwatchwiltshire have the legal powers to ‘enter and view’ Care homes, GP and dental practices, listening to the views and experiences of service users, patients and unpaid carers. Healthwatch Wiltshire CIC is a community interest company limited by guarantee and registered in England and Wales with company number 08464602. The We involve specially trained volunteers in this process registered office is at Kingsbury House, Kingsbury Square, Melksham SN12 6HL.

Visit www.carechoices.co.uk for further assistance with your search for care 41 Care Associations in Wiltshire

The Wiltshire Care Association

The Wiltshire Care interpretations. Committee members regularly sit on Association (WCA) committees and meetings that plan, monitor, contract and was formed in pay for care. 1984 by care home WCA is affiliated to the National Care Association owners who were which enables members to have their opinions and determined to set and maintain standards of care and experiences discussed and brought to the notice of central accommodation in their homes, well above the governmental agencies and committees and also keeps all standards set by legislation in force at that time. Its members fully up-to-date on a wide variety of care topics memberships are now drawn from all sectors that provide through the six-weekly newsletters. all levels of care mainly for elderly persons from Wiltshire and The last few years have brought an incredible amount of other counties. changes to our routines, legislation, training requirements, WCA gives active support to its membership, advising standards, trading conditions and administration of our them on statutory matters such as government homes. Undoubtedly, there are more changes on the regulations, the Disclosure and Barring Service (DBS) checks horizon. and assisting in staff training and other activities to promote Membership keeps members informed, up-to-date and the provision of quality services. prepared for the changes ahead. Association members through their elected committee Within the care homes and care homes with nursing nominees liaise, meet and discuss care related matters with listings, members are indicated as WCA. the Care Quality Commission, Wiltshire Council Officers, Local Authority Officers, Clinical Commissioning Group For membership application and an information Officers, Vulnerable Adults Units and other caring agencies pack please contact Leslie Williams (Chair) on within the county, talking to them about their first-hand 01249 653838. experience of the frailties of some procedures and legislative

The Registered Nursing Home Association

The Registered Nursing Home • to develop a forum that encourages the exchange of Association (RNHA), established expertise and practical experience in order to secure in 1968, is the authoritative voice high professional standards. of nursing homes throughout the Care homes are subject to statutory inspection by the United Kingdom. Care Quality Commission. All members must, in addition The fundamental aims of care to this, fulfil the stringent criteria of the Registered Nursing homes that belong to the Wiltshire Home Association. branch of the association are: By fulfilling the exacting standards of the CQC and the • to ensure that the client comes first in the provision of RNHA, the public can be assured that members achieve high quality nursing care designed to meet individual the highest quality of care. needs; Members are denoted by RNHA. • to ensure that the client is always treated in a dignified manner which respects the individual’s right to make For further information or advice, please contact: decisions regarding their care; Matthew Airey, Managing Director • by constant endeavour, to review and improve Wessex Care Ltd Tel: 01722 336933 professional standards in order to provide a high quality Email: [email protected] of life for vulnerable people; Wiltshire and Swindon Regional Chair and National • to ensure that the professional status of care homes is Director, Registered Nursing Home Association. further developed; and

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care The Wiltshire Care Partnership

Working for care homes and invitations to future WCP events and conferences across Wiltshire. (free or at discount to members). The Wiltshire Care • Regular email updates and quarterly e-surveys to Partnership (WCP) is a identify members’ needs and issues. member-led organisation • Voting power to elect the WCP Board and influence the whose role is to represent annual work programme. and support independent • The opportunity to engage with and influence the providers of residential and nursing care for older people agenda of commissioners and new local developments. in Wiltshire, working alongside commissioners to achieve • Access to a joint working programme with the provision of high quality, safe services. commissioners focused on shared priorities. WCP provides a valuable channel of communication, • Input to the joint work programme between WCP and facilitating the exchange of information and ideas and the Wiltshire and Swindon Care Skills Partnership, to identify sharing of best practice amongst members. WCP acts as and respond to the specific training and development a voice for care providers and makes sure that their skills needs of local care home providers, registered managers and expertise are used effectively to achieve the best and staff. outcomes for older people. If you are a provider of residential or nursing care for older Membership of WCP is open to all independent sector people in Wiltshire, please do consider joining Wiltshire registered providers of residential and nursing care for Care Partnership. The stronger the membership, the older people. Following the first AGM in September 2013, better WCP can develop effective peer support, grow a 50% of all homes in Wiltshire have joined WCP for the year collective voice and influence, and work together with 2013-14. commissioners to achieve the provision of high quality, Key benefits of membership include: safe services to older people now and in the future. • Monthly e-bulletin with key local, national and members’ news, information, and links to events, To find out more about membership of WCP, training and publications. please email: • Quarterly Forum meetings exclusively for members, [email protected] focused on issues of importance to care home providers,

The Wiltshire Domiciliary Care Providers Association

To make it easier for people to find a provider, the WDCPA has created a ‘Find a Provider’ search on the website www.wdcpa.co.uk. By entering a postcode, member organisations which provide care in the area will be shown, along with contact numbers and a link to their The Wiltshire Domiciliary Care Providers Association own mini page on the WDCPA website. (WDCPA) was formed in 2004 to bring together registered All members are registered with the Care Quality domiciliary care providers in Wiltshire. Commission and many are members of the United All our member organisations, who between them Kingdom Home Care Association. All member cover the whole of Wiltshire, account for thousands of organisations in this Directory are denoted by WDCPA hours of care every week. Our members are made up of next to their listings. both small and large providers, all providing high quality care and support to individuals in their own homes. If you require any information about care in The introduction of direct payment means that your home, please contact any one of the WDCPA individuals now have total choice in who provides their members, who will be more than happy to discuss care and support. All WDCPA member organisations can your requirements. If you need to contact the assist in putting a plan together to make the best use of WDCPA directly, please email [email protected] funds available. Services on offer range from a short visit or telephone 01225 719333. of 15 minutes, to 24 hour live-in care.

Visit www.carechoices.co.uk for further assistance with your search for care 43 Useful local contacts

Advocacy Alzheimer’s Support (East Wiltshire) 5 Sidmouth Street, Devizes, SN10 1LD Age UK Tel: 01380 739055 • Age UK (Salisbury District) Email: [email protected] 21 Brown Street, Salisbury SP1 2AS Web: www.alzheimerswiltshire.org.uk Tel: 01722 335425 Alzheimer’s Support (West Wiltshire) Email: [email protected] Park House, 1 Park Road, Web: www.ageuk.org.uk/salisburydistrict Trowbridge BA14 8AQ • Age UK (Wiltshire) Tel: 01225 776481 13 Market Place, Devizes SN10 1HT Email: [email protected] Tel: 01380 727767 Web: www.alzheimerswiltshire.org.uk Email: [email protected] Carers’ support Web: www.ageuk.org.uk/wiltshire Carers’ Support Wiltshire Salisbury Independent Self Advocacy Group Independent Living Centre, c/o Chamber of Commerce St George’s Road, Semington BA14 6JQ 7 Scots Lane, Salisbury SP1 3TR Freephone: 0800 181 4118 Tel: 01722 413213 Tel: 01380 871690 Fax: 01380 871758 Email: [email protected] Web: www.carersinwiltshire.co.uk Web: www.southwiltsmencap.org.uk/SWM2/SISAG.html Citizens Advice Wiltshire SWAN Advocacy Network Independent Advocacy and Independent Wiltshire Citizens Advice has 13 outreach offices across Mental Capacity Advocacy the county. The main offices are in Trowbridge, Devizes, 26 Milford Street, Salisbury SP1 2AP Chippenham, and Salisbury. Call: 0844 375 2775 (from a Tel: 01722 341851 landline) or: 0300 456 8375 (from a mobile). Email: [email protected] Web: www.cabwiltshire.org.uk Web: www.swanadvocacy.org.uk • Chippenham office Wiltshire People First 3 Avon Reach, Monkton Hill, Chippenham SN15 1EE Independent Living Centre Tel: 0844 375 2775 Semington, Wiltshire BA13 6JQ • Devizes office Tel: 01380 871900 New Park Street, Devizes, Wiltshire SN10 1DY Email: [email protected] Tel: 01380 722242 Web: www.wiltshirepeoplefirst.org • Salisbury office Support for people with dementia and their carers 18 College Street, Salisbury, Wiltshire SP1 3AL Alzheimer’s Society (North Wiltshire) Tel: 0844 375 2775 Unit 2, The Works, The Butts, • Trowbridge office Chippenham SN15 3JT 1 Mill Street, Trowbridge, Wiltshire BA14 8BE Tel: 01249 443469 Tel: 0844 375 2775 Email: [email protected] Web: www.alzheimerswiltshire.org.uk Equality and inclusion

Alzheimer’s Society (South Wiltshire) Equal Chances Better Lives 29a Brown Street, Salisbury SP1 2AS DEVELOP Enhancing Community Support Tel: 01722 326236 3-4 New Road, Chippenham SN15 1EJ Email: [email protected] Tel: 0845 872 5641 Web: www.alzheimerswiltshire.org.uk Email: [email protected]

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful local contacts continued

Wiltshire Racial Equality Council Time to change Bridge House, Stallard Street, Trowbridge BA14 9AE 15-19 Broadway, London E15 4BQ Tel: 01225 766439 Tel: 020 8215 2356 Web: http://wiltsrec.wordpress.com Email: [email protected] Web: www.time-to-change.org.uk Patient and Liaison Services (PALS) Wiltshire Information and Advice Service in Great Western Hospitals NHS Foundation Trust partnership with Alabaré Great Western Hospital, Marlborough Road, Office C, Unit 1A, Bath Road Business Centre, Swindon SN3 6BB Devizes SN10 1XA Tel: 01793 604031 (24 hour confidential answerphone available) Tel: 01380 738602 Email: [email protected] Email: [email protected] Web: www.gwh.nhs.uk Web: www.alabareinclude.com RUH Bath NHS Trust Wiltshire MIND Combe Park, Bath BA1 3NG 107 Newtown, Trowbridge BA14 0BB Tel: 01225 825656 Email: [email protected] Tel: 01225 775770 Email: [email protected] Web: www.ruh.nhs.uk Web: www.wiltshiremind.co.uk Salisbury NHS Foundation Trust User-led organisations Salisbury District Hospital, Salisbury, Wiltshire SP2 8BJ Tel: 01722 336262 Ext 2960 Wiltshire & Swindon Users’ Network Email: [email protected] Independent Living Centre, St George’s Road, Web: www.salisbury.nhs.uk Semington BA14 6JQ Tel: 01380 871800 Support for people with disabilities Email: [email protected] Wiltshire Centre for Independent Living Web: http://wsun.co.uk Unit 1, 11 Couch Lane, Devizes, Wiltshire SN10 1EB Wiltshire Centre for Independent Living Tel: 01380 725400 Email: [email protected] Unit 1, 11 Couch Lane, Devizes, Wiltshire SN10 1EB Web: www.wiltshirecil.org.uk Tel: 01380 725400 Email: [email protected] Support for older and vulnerable people Web: www.wiltshirecil.org.uk

Good Neighbours Scheme Wiltshire People First Community First, Wyndhams, St Joseph’s Place, Independent Living Centre, St George’s Road, Devizes SN10 1DD Semington BA14 6JQ Tel: 01380 732828 Email: [email protected] Tel: 01380 871900 Web: www.wiltsgn.org.uk Email: [email protected] Web: www.wiltshirepeoplefirst.org The Link Project Community First, Wyndhams, St Joseph’s Place, Volunteering Devizes SN10 1DD Volunteer Centre Wiltshire Tel: 01380 722241 Email: [email protected] DEVELOP Enhancing Community Support Web: www.wiltslink.org.uk 3-4 New Road, Chippenham SN15 1EJ Support for people with mental health issues Tel: 01249 654089 Email: [email protected] Avon and Wiltshire Partnership PALS Web: www.volunteercentrewiltshire.org.uk Avon and Wiltshire Partnership NHS Trust, Jenner House, Langley Park, Chippenham SN15 1GG Wessex Community Action Tel: 01249 468261 Greencroft House, 42-46 Salt Lane, Salisbury SP1 1EG Freephone: 0800 073 1773 Tel: 01722 421747 Email: [email protected] Email: [email protected] Web: www.awp.nhs.uk Web: www.wessexcommunityaction.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 45 We care. For life Choosing a care home for your loved one is a big decision. But it helps if the care centre that you choose can meet a range of needs. Brendoncare Froxfi eld offers quality person-centred nursing care for up to 44 residents and has an 11 bedded dedicated unit for residents with dementia. Our well trained team of nursing and care staff is skilled in managing a range of long term conditions as well as End of Life care. In addition, our Care for Life promise means that our residents will never be asked to leave due to a change in their fi nancial situation. Why not visit Brendoncare Froxfi eld and see our For Life care in action for yourself?

01488 684916 froxﬁ [email protected] www.brendoncare.org.uk Registered charity number: 326508

Marlborough Lodge 83/84 London Road, Marlborough Wiltshire SN8 2AN / Phone: 01672 512288

Marlborough Lodge is a small family run care home, specialising in dementia care, for up to 18 older people. There is a very homely atmosphere and residents are well supported by a high level of experienced and well trained staff. It is situated in a residential area, with views of Savernake forest, close to a bus stop and local shop. The sheltered patio and garden are ideal for enjoying fresh air and sunshine; and there is a car park at the rear of the property.

Caring for you For further information please visit www.fshc.co.uk/lp/wiltshire in Wiltshire Or contact the Home Manager at your local home.

Four Seasons Health Care provides a range of high Avonmead Care Home Ladymead Care Home quality residential, nursing and dementia care services 11 Canal Way, Devizies, Moormead Road, Wroughton, for clients looking for either long stay and short stay Wiltshire SN10 2UB Swindon SN4 9BY respite care options. T: 01380 729188 / 728262 T: 01793 845063 Our highly trained care teams are there to ensure all your social and E: [email protected] E: [email protected] medical needs are met. Kingsmead Care Home Westbury Court Care Home In a Four Seasons care home, you are assured each person will be 65 Prospect Place, Old Town, 6 Station Road, Westbury, treated as an individual, with a personalised care plan designed around Swindon SN1 3LJ Wiltshire BA13 3JH their specific needs, with the emphasis placed on enhancing well-being. T: 01793 422 333 T: 01373 825002 That’s why we’re one of the leading healthcare providers. E: [email protected] E: [email protected]

46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care East Wiltshire Baydon Woodsend Broad Hinton ■ ALDBOURNE M4 Berwick Bassett Ogbourne St Andrew Ramsbury Chilton Foliat Avebury Mildenhall ■ ■ MARLBOROUGH North BECKHAMPTON FROXFIELD ■ p51 Bromham Bishops Cannings A346 Great Bedwyn Shalbourne Rowde Roundway Alton Priors Oare East Coate Easton ■ Royal Burbage Seend DEVIZES Wilcot ■ p47 ■ PEWSEY WEST GRAFTON Potterne Milton Libourne Worton ■ WEDHAMPTON Tidcombe Manningford Fosbury West Bruce Urchfont Rushall Collingbourne p63 ■ UPAVON Kingston Erlestoke ■ MARKET LAVINGTON ■ South East Everleigh p57 West Lavington Chisenbury COLLINGBOURNE DUCIS Ludgershall Enford Fittleton TIDWORTH Netheravon ■

East Wiltshire care homes

ADDINGTON CLOSE, 12, CRESCENT, THE 10, INNOVATIONS WILTSHIRE LTD ORDINARY LIFE PROJECT ASSOCIATION Pewsey, Wiltshire SN9 5DP Devizes, Wiltshire SN10 5BE Tel: 01672 562266 OP LDA MH YA Tel: 01380 720001 OP D PD LDA MH SI YA DAUNTSEY HOUSE ANZAC HOUSE (OSJCT) WCP 9 Church Street, West Lavington, Devizes, Moonrakers, London Road, Devizes, Wiltshire SN10 4LB Tel: 01380 812340 OP D Wiltshire SN10 2DY Tel: 0800 988 8133 Advert page 48 OP D MH DRAMSDON Rivar Road, Shalbourne, Marlborough, BARTLETT HOUSE (OSJCT) WCP Wiltshire SN8 3QE Old Common Road, Ludgershall, Andover, Tel: 01672 870565 LDA YA Hampshire SP11 9SA Tel: 0800 988 8133 Advert page 48 OP D LDA ELCOT CLOSE, 5, WHITE HORSE CARE TRUST Marlborough, Wiltshire SN8 2BB BRADBURY MANOR Tel: 01793 846000 Advert page 48 LDA YA Nursteed Road, Devizes, Wiltshire SN10 3AF Tel: 01380 732620 PD LDA FORESTVIEW 60 Cherry Orchard, Marlborough, CALLISTO Wiltshire SN8 4AS 35a Wilcot Road, Pewsey, Wiltshire SN9 5EJ Tel: 01672 512464 OP PD LDA YA Tel: 01672 514339 LDA MH HAVEN, THE CASHEL COTTAGE High Street, Littleton Panell, Devizes, 39 Raffin Lane, Pewsey, Wiltshire SN9 5HJ Wiltshire SN10 4ES Tel: 01672 562002 LDA Tel: 01380 812304 OP D

COOMBE END COURT (OSJCT) WCP HEADS MEADOW London Road, Marlborough, Wiltshire SN8 2AP 41 Ball Road, Pewsey, Wiltshire SN9 5BL Tel: 0800 988 8133 Advert page 48 OP D Tel: 01672 562022 LDA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Advertisers are highlighted Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43

Visit www.carechoices.co.uk for further assistance with your search for care 47 East Wiltshire care homes continued

HIGHFIELD RESIDENTIAL HOME MAYFIELD RESIDENTIAL HOME The Common, Marlborough, 99 Nursteed Road, Devizes, Wiltshire SN8 1DL Wiltshire SN10 3DU Tel: 01672 512671 OP Tel: 01380 723720 OP D

KEEPENCE HOMES MERLIN’S BARROW 19 Wilcot Road, Pewsey, 10 George Lane, Marlborough, Wiltshire SN9 5EH Wiltshire SN8 4BT Tel: 01672 562746 LDA Tel: 01672 515747 LDA

MARLBOROUGH LODGE WCA WCP OLD DAIRY, THE 83/84 London Road, Marlborough, 11 High Street, West Lavington, Wiltshire SN8 2AN Wiltshire SN10 4HQ Tel: 01672 512288 Advert page 46 OP D Tel: 01380 813988 LDA

“Mum loves her new home” • High quality care for older people • Delicious home cooking • Homes across Wiltshire • Highly trained staff • A charity that focuses on people not profits • Putting people at the centre of all we do

Find out more by calling 0800 988 8133 or visit www.osjct.co.uk.

OSJ_Care Choice Wiltshire Advert_185x533_v1.indd 1 19/11/2013 10:28 WHITE HORSE CARE TRUST CQC “It has been a pleasure getting Residential, nursing care, respite and community to know you and your staff” services for people with learning disabilities in Call Swindon and across Wiltshire. 01793 846000 Person centred Supported by a fully www.whct.co.uk services qualified workforce email: [email protected] Preferred Provider Outreach services

Looking for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too.

WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care East Wiltshire care homes continued

RENWICK STRATTON ROAD, 1 Dragon Lane, Manningford, Pewsey, Pewsey, Wiltshire SN9 5DY Wiltshire SN9 5JE Tel: 01672 563429 LDA MH Tel: 01672 562022 LDA STRATTON ROAD, 20, ROSELAND AVENUE, 9, CORNERSTONES (UK) LTD INNOVATIONS WILTSHIRE LTD Devizes, Wiltshire SN10 3AR Pewsey, Wiltshire SN9 5DY Tel: 01380 728507 LDA Tel: 01672 564957 LDA

ROWDE STRATTON ROAD, 27, Furlong Close, Rowde, Devizes, Wiltshire SN10 2TQ INNOVATIONS WILTSHIRE LTD Tel: 01380 725455 D LDA SI Pewsey, Wiltshire SN9 5DY Tel: 01672 562691 LDA RUSHALL ROAD, 6 North Newnton, Pewsey, Wiltshire SN9 6JY TULLYBOY Tel: 01672 562022 LDA 2 Inlands Close, Pewsey, SAMARIE Wiltshire SN9 5HD Dunkirk Hill, Devizes, Wiltshire SN10 2BD Tel: 01672 562124 LDA Tel: 01380 739064 LDA WEST FARM HOUSE WCP SARSEN HOUSE Sunton, Collingbourne Ducis, West Overton, Marlborough, Wiltshire SN8 4ER Marlborough, Wiltshire SN8 3DZ Tel: 01672 861139 LDA Tel: 01264 850224 OP

SHALOM WHISTLEY DENE 1 Pen Close, Manor Lane, Baydon, Whistley Road, Potterne, Marlborough, Wiltshire SN8 2JD Devizes SN10 5TD Tel: 01672 541351 LDA YA Tel: 01380 721913 LDA SI YA

SOUTHFIELD (OSJCT) WCP WILCOT ROAD, 92, Victoria Road, Devizes, WHITE HORSE CARE TRUST Wiltshire SN10 1EY Pewsey, Wiltshire SN9 5NL Tel: 0800 988 8133 Advert page 48 OP D PD LDA MH YA Tel: 01793 846000 Advert page 48 LDA YA

East Wiltshire care homes with nursing

ALDBOURNE NURSING HOME HOLLY LODGE, WHITE HORSE CARE TRUST South Street, Aldbourne, Marlborough, Old Hospital Road, Pewsey, Wiltshire SN9 5HY Wiltshire SN8 2DW Tel: 01793 846000 Advert page 48 OP D PD LDA YA Tel: 01672 540919 OP D MARKET LAVINGTON NURSING AVONMEAD CARE HOME & RESIDENTIAL CENTRE WCP 11 Canal Way, Devizes, Wiltshire SN10 2UB 39 High Street, Market Lavington, Devizes, Tel: 01380 729188 Advert page 46 OP PD YA Wiltshire SN10 4AG Tel: 01380 812282 OP D PD LDA MH SI YA BRENDONCARE FROXFIELD Littlecote Road, Froxfield, Nr Marlborough, MERLIN COURT WCP Wiltshire SN8 3JY The Common, Marlborough, Wiltshire SN8 1JR Tel: 01488 684916 Advert page 46 OP D Tel: 01672 512454 OP D YA

WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43

Visit www.carechoices.co.uk for further assistance with your search for care 49 Registered Charity No 1060478 Residential Care Home for the Older Person

Rooms with En Suite facilities Specialist Dementia Care Unit Lansdowne Crescent East, Fees start at £574 per week Derry Hill, Calne, Wiltshire SN11 9NT Caring, Professional Staff and a Tel: 01249 815555 lively environment Fax: 01249 818928 Visitors always welcome For further details, please contact the Manager at the above address www.greensleeves.org.uk/kingston

award winning caring homes Introducing Caring Homes in north wiltshire

FERFOOT MIRANDA HOUSE*

Caring Homes is an independently owned multi-award winning care home FERFOOT group with 57 quality care homes located throughout the United Kingdom. Chippenham SN14 6HH Our care homes offer: Call 0808 137 1470 • Gracious Accommodation • Residential & Nursing Care • En Suite Bedrooms • Specialist Dementia Care* MIRANDA HOUSE* • Engaging Activities & Hobbies • Personalised Care Plans Royal Wootton Bassett SN4 7AH • Home Cooked Food (Appetito)* • Caring, Friendly & Professional • Hairdressing & Chiropody • Caring For Complex Needs Call 0808 137 1476

www.caringhomes.org

Award winning luxury living in Wiltshire

e Cedars Care Home Cepen Lodge Care Home

The Cedars Care Home is located mid-way Cepen Lodge Care Home in Chippenham between Salisbury and Southampton in the provides outstanding dementia, residential peaceful village of Landford. We offer and respite care to the elderly of the north residential, nursing and dementia care for the Wiltshire area. Our warm, bright and airy home elderly. The Cedars Care Home beneﬁts from is the perfect environment to foster a thriving the beautiful rural setting of the New Forest community of care that supports the highest National Park. possible standards of living for our residents.

The Cedars Care Home 01794 399040 Cepen Lodge Care Home 01249 707280 North Common Lane, Landford, Salisbury, Wiltshire SP5 2EJ West Cepen Way, Chippenham, Wiltshire SN14 6UZ

www.averyhealthcare.co.uk

50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care North Wiltshire Latton

Oaksey ■ ■ Crudwell ASHTON CRICKLADE KEYNES A429 Minety Charlton PURTON Easton Braydon ■ Grey ■ MALMESBURY Lea Lydiard Millicent ■ SHERSTON Cleverton North BRINKWORTH Hook ■ p51 ■ LUCKINGTON Rodbourne Dauntsey ■ Hullavington M4 East WOOTON Bradenstoke BASSETT ■ BURTON p47 ■ DRAYCOT CERNE ■ Nettleton Sutton LYNEHAM Thornhill Castle Kington Benger Combe St Michael Yatton Goatacre West North Keynell Spirithill Ford p63 Wraxhall South Biddlestone ■ CHIPPENHAM Compton Bassett p57 Colerne ■ CALNE ■ CORSHAM Derry Hill

Lacock Box Gastard Sandy Lane Stockley A350 Heddington

North Wiltshire care homes

ARUNDEL CLOSE, 1, UNITED RESPONSE COCKLEBURY FARMHOUSE Chippenham, Wiltshire SN14 0PR Cocklebury Lane, Off Darcy Close, Chippenham, Wiltshire Tel: 01249 651112 LDA SN15 3QW Tel: 01249 658670 LDA YA BALLARDS ASH Brinkworth Road, Wootton Bassett, Wiltshire SN4 8DS DERRIADS Tel: 01793 840807 LDA 70 Derriads Lane, Chippenham, Wiltshire SN14 0QL BOUNDARY ROAD, 18 Tel: 01249 652814 PD LDA YA Chippenham, Wiltshire SN15 3NN Tel: 01249 656255 OP D PD LDA MH SI YA FAIRWAYS RETIREMENT VILLAGE, THE Malmesbury Road, Chippenham, BROCKLEAZE, 27, UNITED RESPONSE Wiltshire SN15 5LJ Neston, Corsham, Wiltshire SN13 9TJ Tel: 01249 461239 OP D PD MH SI Tel: 01225 811902 LDA FERFOOT CARE HOME WCP CEDARS, THE (OSJCT) WCP Old and New House, Old Hardenhuish Lane, Chippenham, High Street, Purton, Wiltshire SN5 4AF Wiltshire SN14 6HH Tel: 0800 988 8133 Advert page 48 OP D MH Tel: 0808 137 1470 Advert page 50 OP D

CEPEN LODGE GABLES, THE WCA West Cepen Way, Chippenham, Wiltshire SN14 6UZ Oak Lodge Close, Chippenham, Wiltshire SN15 1NG Tel: 01249 707280 Advert page 50 OP D PD Tel: 01249 658498 OP PD LDA MH YA

CLAREMONT RESIDENTIAL HOME WCA WCP GLANMOR The Linleys, Gastard Road, Corsham, Wiltshire SN13 9PD Bath Road, Chippenham, Wiltshire SN15 2AD Tel: 01249 713084 OP Tel: 01249 651336 MH

WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43

Visit www.carechoices.co.uk for further assistance with your search for care 51 Fairfax House and Inwood House Salisbury Christian Care Homes for the Elderly

Our homes are unique residential care homes, each with its own charming character. Surrounded by landscaped gardens, both homes are registered for 20 residents receiving 24-hour care and are ½ mile from the city centre of Salisbury. We cater for all types of elderly care and specialise in dementia care. We have a team of well trained, engaging staff who care on an individual basis for each resident. We enjoy outings, good home-cooked food, fun and laughter.

It’s very well run. They don’t cut any corners. Everything is “ so easy here, there’s nothing to worry about. Resident at Fairfax House

You can do exactly as you please, when you please. You are your own person here, your own unit. They are here to help but you make the decisions. Residents at Inwood House

Inwood House, 10 Bellamy” Lane, Fairfax House, 85 Castle Road, Salisbury SP1 2SP Salisbury SP1 3RW 01722 331 980 01722 332 846 North Wiltshire care homes continued

GOLDENLEY CARE HOME WCA MALTINGS, THE Forest Lane, Chippenham, Wiltshire SN15 3QU Brewers Lane, Shelbourne Road, Calne, Tel: 01249 443501 OP Wiltshire SN11 8EZ Tel: 01249 815377 PD LDA SI YA GREENWAY PARK, 13 Chippenham, Wiltshire SN15 1QG MARDEN COURT (OSJCT) WCP Tel: 01249 443965 LDA YA Quarr Barton, Calne, Wiltshire SN11 0EE Tel: 0800 988 8133 Advert page 48 OP D MH HILL HOUSE RESIDENTIAL HOME Little Somerford, Chippenham, Wiltshire SN15 5BH MEADOW LODGE Tel: 01666 822363 Advert page 3 OP Sadlers Mead, Monkton Park, Chippenham, Wiltshire SN15 3PE HUNGERFORD HOUSE (OSJCT) WCP Tel: 01249 656136 PD LDA YA Beechfield Road, Corsham, Wiltshire SN13 9DR Tel: 0800 988 8133 Advert page 48 OP D MH MOSSMEAD, 15, ORDINARY LIFE PROJECT ASSOCIATION HUNTERS MOON Chippenham, Wiltshire SN14 0TN Grittleton Road, Yatton Keynall, Chippenham, Wiltshire Tel: 01249 461587 OP D PD LDA MH SI YA SN14 7BH Tel: 01249 783111 OP LDA YA OAKLANDS, 74, UNITED RESPONSE Chippenham, Wiltshire SN15 1RQ KINGSLEY ROAD, 29–33 Tel: 01249 654293 LDA Chippenham, Wiltshire SN14 0BF Tel: 01249 445763 LDA OLD VICARAGE, THE WCA WCP 54 St Mary Street, Chippenham, Wiltshire SN15 3JW KINGSTON HOUSE WCA WCP Tel: 01249 653838 Advert inside front cover OP Lansdowne Crescent East, Derry Hill, Calne, Wiltshire SN11 9NT ORCHARDS RESIDENTIAL HOME, THE Tel: 01249 815555 Advert page 50 OP D PD 1 Perrys Lane, Wroughton, Swindon, Wiltshire SN4 9AX Tel: 01793 812242 OP D MH KINGTON ST MICHAEL RESIDENTIAL CARE HOME 81 Kington St Michael, Chippenham, PAVENHILL, 89, WHITE HORSE CARE TRUST Wiltshire SN14 6JB Purton, Wiltshire SN5 4DA Tel: 01249 750737 OP D MH Tel: 01793 846000 Advert page 48 OP LDA YA

LAURIESTON HOUSE PRIORY CARE HOME, THE WCA WCP 78 Bristol Road, Chippenham, Wiltshire SN15 1NS Greenway Lane, Chippenham, Wiltshire SN15 1AA Tel: 01249 444722 OP D Tel: 01249 652153 OP D

LEONORA HOME, PILGRIM HOMES QUARRYDENE Wood Lane, Chippenham, Wiltshire SN15 3DY Pavenhill, Purton, Wiltshire SN5 4DA Tel: 0300 303 1445 OP D Tel: 01793 773736 OP PD LDA YA

LILACS, THE RIDGEWAY HOUSE (OSJCT) WCP 2a Lickhill Road, Calne, Wiltshire SN11 9DD The Lawns, Wootton Bassett, Wiltshire SN4 7AN Tel: 01249 821422 OP Tel: 0800 988 8133 Advert page 48 OP D LDA

MALMESBURY ROAD, 79 SELF UNLIMITED – HORSEBROOK, 45 Chippenham, Wiltshire SN15 1PX Calne, Wiltshire SN11 8HG Tel: 01249 651992 LDA YA Tel: 01249 811222 OP LDA YA

WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43

Visit www.carechoices.co.uk for further assistance with your search for care 53 Stainsbridge House

Specialist dementia and Alzheimer’s care

Day Care Respite Care Permanent Care

If you care for someone who experiences dementia we can help. Our day care service provides a day of stimulating and meaningful activity for people with dementia whilst giving their family carers a break. Our respite service is ideal for those seeking longer breaks, perhaps a week or two, and our permanent care service provides a safe and caring environment for those who are no longer able to live in their own home. So, whatever your need, why not call us and see how we can help?

*24 hour specialist care *En-suite rooms *Large, safe garden

Tel: (01666) 823757

101 Gloucester Rd, Malmesbury, Wilts SN16 0AJ www.treasurehomes.co.uk

Moormead Nursing home is a small, family run home providing long term and respite care in the beautiful village of Wroughton.

• 21 bright and homely bedrooms • Well sort after home in Wiltshire • Dedicated 24 hour care provided by NVQ trained care staff • Delicious range of home cooked meals to suit every individuals needs • Provides high quality individualised care in a warm, friendly environment

Nursing Home Tel: 01793 814259 Moormead Office Tel/Fax: 01793 815229 Nursing Home Ltd E: [email protected] Putting the older person’s interests first www.moormead.co.uk

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care North Wiltshire care homes continued

SEYMOUR HOUSE (OSJCT) WCP TRANQUILITY CARE LTD, Monkton Park, Chippenham, Wiltshire SN15 3PE 26 - 28 LADYFIELD ROAD Tel: 0800 988 8133 Advert page 48 OP MH 26 Ladyfield Road, Chippenham, Wiltshire SN14 0AL SHELDON LODGE WCA Tel: 01249 443082 OP 150 Sheldon Road, Chippenham, Wiltshire SN14 0BZ Tel: 01249 660001 OP D MH WARRINGTON LODGE WCP STAINSBRIDGE HOUSE The Linleys, Gastard Road, Corsham, 101 Gloucester Road, Malmesbury, Wiltshire SN16 0AJ Wiltshire SN13 9PD Tel: 01666 823757 Advert page 54 OP D MH Tel: 01249 280050 OP D

STUDLEY BETHESDA HOME WILLIAM STREET, 2, UNITED RESPONSE Church Road, Derry Hill, Calne, Wiltshire SN11 9NN Tel: Calne, Wiltshire SN11 9BD 01249 816666 OP Tel: 01249 817215 LDA

North Wiltshire care homes with nursing

ASHGROVE HOUSE NURSING HOME RNHA WCP COTE HOUSE 63 Station Road, Purton, Wiltshire SN5 4AJ 24 Rowden Hill, Chippenham, Wiltshire SN15 2AG Tel: 01793 771449 OP D PD YA Tel: 01249 653760 OP PD LDA YA

ATHELSTAN HOUSE (OSJCT) WCP FIRS CARE HOME, THE WCA Priory Way, Burton Hill, Malmesbury, 2 Lickhill Road, Calne, Wiltshire SN11 9DD Wiltshire SN16 0FB Tel: 01249 812440 OP D Tel: 0800 988 8133 Advert page 48 OP D MH YA GOATACRE MANOR CARE CENTRE RNHA WCP AVON COURT NURSING AND Goatacre Lane, Goatacre, Calne, RESIDENTIAL HOME WCP Wiltshire SN11 9HY St Francis Avenue, Rowden Hill, Chippenham, Tel: 01249 760464 OP D PD Wiltshire SN15 2SE Tel: 01249 660055 OP D PD MH SI GREATHOUSE Swindon Road, Kington Langley, BASSETT HOUSE CARE HOME WCP Chippenham, Wiltshire SN15 5NA Cloatley Crescent, Off Station Road, Tel: 01249 750235 PD YA Wootton Bassett, Wiltshire SN4 7FJ Tel: 01793 855415 Advert inside back cover OP D PD SI MIRANDA HOUSE NURSING HOME WCP High Street, Wootton Bassett, Swindon, BRUNEL HOUSE RNHA Wiltshire SN4 7AH The Wharf, Box, Corsham, Tel: 0808 137 1476 Advert page 50 OP D Wiltshire SN13 8EP Tel: 01225 560100 OP D PD MH SI SPRINGFIELD COURT CARE CENTRE RNHA 41–51 Westlecot Road, Swindon, Wiltshire SN1 4EZ BYBROOK HOUSE NURSING HOME Tel: 01793 522149 Advert page 4 OP D LDA MH Middle Hill, Box, Corsham, Wiltshire SN13 8QP WEST PARK ROAD, 63 Tel: 01225 743672 OP Corsham, Wiltshire SN13 9LW Tel: 01249 712425 LDA YA CARING HANDS (WILTSHIRE) Battle Lake Farm, Braydon, Swindon, WHITE LODGE Wiltshire SN5 0AA Braydon, Swindon, Wiltshire SN5 0AD Tel: 01793 772777 OP PD SI Tel: 01666 718761 Advert page 62 OP D PD YA

WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43

Visit www.carechoices.co.uk for further assistance with your search for care 55 ALSO FROM THE PUBLISHERS OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

CAN WE AFFORD IT? WHAT IF I MAKE THE WRONG CHOICE? Care Select has been written for the relatives of HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? someone needing care. It provides additional guidance WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? CAN WE AFFORD IT? CAN WE AFFORD IT? to the Directory and will delve into the practical and WHAT IF I MAKE THE WRONG CHOICE? WE AFFORD IT? WHAT IF MUM DOESN’T AGREE? emotional issues facing families and carers when CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW the time comes to find care. OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE IT? CAN WE AFFORD IT? CAN WE CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL AGREE? WHAT IF MUM DOESN’T AGREE? WHAT OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE

AS A READER OF THIS CARE CHOICES HOW WILL I KNOW WHICH TO CHOOSE? WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF I MAKE THE WRONG CHOICE? CAN WE AFFORD IT? DIRECTORY YOU CAN CLAIM HOW WILL I KNOWKNOW WHICH TO CHOOSE? CAN WE AFFORD IT? WHAT ARE THE CARE OPTIONS? YOUR FREE COPY OF CARE SELECT WHAT IF MUM DOESN’T AGREE? (USUALLY £9.95), JUST CALL OUR CAN WE AFFORD IT? WHAT IF I MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? HELPLINE ON 0800 389 2077* WHAT IF I MAKE THE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? WHAT IF I MAKE THE WRONG CHOICE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? WHAT ARE THE CARECARE OPTIONS?OPTIONS? WHAT IF MUM DOESN’T AGREE?

WWW.CARESELECT.CO.UK

*While stocks last Tilshead South Wiltshire Figheldean Durrington

■ ■ LARKHILL Bulford A303 SHREWTON Camp

Winterbourne ■ AMESBURY Stoke Newton Tony Norton Great Boscombe Ferris ■ Durnford Idmiston Wylye Steeple STAPLEFORD Langford Stourton Stoford A338 South Winterbourne Newton ■ ■ HINDON ■ MIDDLE ■ TELFONT MAGNA WINTERSLOW MERE ■ WILTON ■ EAST KNOYLE ■ A303 Tisbury Fovant SALISBURY Britford Farley ■ SWALLOWCLIFFE Bishopstone ■ Nunton Whaddon Donhead Broad HOMINGTON WHITEPARISH North St Mary Chalke Charlton- ■ All-Saints ■ Alvediston ■ BOWERCHALKE p51 LUDWELL ■ Charlton DOWNTON Donhead Redlynch St Andrew A350 NOMANSLAND A36 East ■ p47

West p63 South p57

South Wiltshire care homes

ALBANY HOUSE BRAMLEY HOUSE The Square, Tisbury, Salisbury, Castle Street, Mere, Wiltshire BA12 6JN Wiltshire SP3 6JP Tel: 01747 860192 OP D PD Tel: 01747 870313 OP BUCKLAND COURT (OSJCT) WCP ALDERBURY South Mill Road, Amesbury, Salisbury, 40 Spiders Island, Salisbury, Wiltshire SP5 3BG Wiltshire SP4 7HR Tel: 01722 710072 PD LDA Tel: 0800 988 8133 Advert page 48 OP D

AVONDALE, TURNING POINT CLAREDON HOUSE 62 Stratford Road, Salisbury, Wiltshire SP1 3JN 3 Christie Miller Road, Salisbury, Wiltshire SP2 7EN Tel: 01722 331312 PD LDA YA Tel: 0118 958 1950 LDA MH YA

BEAMONT WAY, 32 CLEVELAND LODGE WCA WCP Amesbury, Wiltshire SP4 7UA Church Lane, Figheldean, Salisbury, Wiltshire SP4 8JL Tel: 01980 676788 LDA YA Tel: 01980 670584 OP D YA

BEMERTON LODGE (OSJCT) WCP DALWOOD FARMHOUSE Christie Miller Road, Salisbury, Wiltshire SP2 7EN Hindin Road, Dinton, Salisbury, Wiltshire SP3 5EY Tel: 0800 988 8133 Advert page 48 OP D Tel: 01722 717922 LDA

BRADBURY HOUSE DENNETT’S SUPPORT The Portway, Salisbury, Wiltshire SP4 6BT 20 Woodstock Road, Salisbury, Wiltshire SP1 3TJ Tel: 01722 349144 PD LDA Tel: 0782 447 9190 LDA MH SI YA AD

WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43

Visit www.carechoices.co.uk for further assistance with your search for care 57 Personal dignity and freedom of choice are paramount in our daily care

At Ashley Grange our quality nursing and residential care includes: Full time nursing and residential care and respite care ❚ 24-hour trained nursing & experienced care staff ❚ Short-term and long-term respite care also ❚ Person-centered care, individuals’ needs available assessed, encourage family participation ❚ Nurse call system throughout ❚ Residents’ care supported by Private, Health ❚ Comfortable, user-friendly en-suite rooms Service, Mental Health Professionals, GP’s, ❚ Nourishing, varied and tasty menus Specialists and Consultants ❚ Hairdressing & chiropody by appointment ❚ Occupational therapy, physiotherapy arranged ❚ Activities, hobbies, entertainment & outings ❚ Residents with physical disabilities, physical ❚ Open at any time for visitors frailty, dementia / mental health issues ❚ Many heartfelt testimonials

For more information please contact the Matron Manager, Directors or Managing Director Matron Manager: 01725 512811 Email: [email protected] Managing Director: Mrs De La Haye Email: [email protected] Operations Director: Mr De La Haye Email: [email protected]

Ashley Grange, Lode Hill, Downton, Salisbury, Wiltshire SP5 3PP www.ashleygrange.co.uk South Wiltshire care homes continued DOUGLAS ARTER CENTRE SHAPLAND CLOSE Odstock Road, Salisbury, Wiltshire SP5 4JL Wilton Road, Salisbury, Wiltshire SP2 7EJ Tel: 01722 320318 OP PD LDA SI YA Tel: 01722 419777 PD LDA

DUNRAVEN HOUSE AND LODGE ST PATRICK’S HOUSE 12 Bourne Avenue, Salisbury, Wiltshire SP1 1LP 1a Porton Road, Amesbury, Salisbury, Tel: 01722 321055 OP D PD LDA MH SI YA AD Wiltshire SP4 7LL Tel: 01980 626434 LDA FAIRFAX HOUSE WCA 85 Castle Road, Salisbury, Wiltshire SP1 3RW STRATFORD COURT (OSJCT) WCP Tel: 01722 332846 Advert page 52 OP D PD MH SI Stratford Road, Salisbury, Wiltshire SP1 3JH Tel: 0800 988 8133 Advert page 48 OP D MH FIVES COURT (OSJCT) WCP Angel Lane, Mere, Warminster, Wiltshire BA12 6DH STRATFORD LODGE Tel: 0800 988 8133 Advert page 48 OP D 4 Park Lane, Castle Road, Salisbury, Wiltshire SP1 3NP HERBERT HOUSE Tel: 01722 421504 LDA 39 Christie Miller Road, Salisbury, Wiltshire SP2 7EN Tel: 01722 324432 MH TOWER HOUSE RESIDENTIAL HOME WCP 43 Manor Road, Salisbury, HOLLYGROVE, TURNING POINT Wiltshire SP1 1JT 49 Roman Road, Salisbury, Wiltshire SP2 9BJ Tel: 01722 412422 OP D PD LDA MH SI AD Tel: 01722 415578 OP LDA YA TOWER VIEW RESIDENTIAL HOME HOLMWOOD CARE HOME WCA WCP 34 Manor Road, Salisbury, Wiltshire SP1 1JS 30 Fowlers Road, Salisbury, Wiltshire SP1 2QU Tel: 01722 321055 D PD LDA MH SI YA AD Tel: 01722 336933 Advert page 60 OP D PD MH SI WILLOW HOUSE WCA HULSE ROAD, 15 101 Countess Road, Amesbury, Salisbury, Salisbury, Wiltshire SP1 3LU Wiltshire SP4 7AT Tel: 01722 326490 LDA Tel: 01980 622220 LDA YA

INWOOD HOUSE WCA WILLOWCROFT (OSJCT) WCP 10 Bellamy Lane, Salisbury, Wiltshire SP1 2SP Odstock Road, Salisbury, Wiltshire SP2 8BG Tel: 01722 331980 Advert page 52 OP D PD MH SI Tel: 0800 988 8133 Advert page 48 OP D LDA MH

LUMA CARE LTD WILTON ROAD, 44 42 Rollestone Street, Salisbury, Wiltshire SP1 1ED Salisbury, Wiltshire SP2 7EG Tel: 01722 341031 LDA YA Tel: 01722 410724 MH

MILFORD MANOR CARE HOME WCA WCP WOODFALLS CARE HOME Milford Manor Gardens, Salisbury, Vale Road, Woodfalls, Salisbury, Wiltshire SP1 2RN Wiltshire SP5 2LT Tel: 01722 336933 Advert page 60 OP D PD MH SI Tel: 01725 511226 D

PENNINGS VIEW WYLYE HOUSE Porton Road, Amesbury, Salisbury, 27 Wyndham Road, Salisbury, Wiltshire SP4 7LL Wiltshire SP1 3AB Tel: 01980 624370 LDA Tel: 01722 338987 LDA

WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43

Visit www.carechoices.co.uk for further assistance with your search for care 59 11068-14141:Care Directory 21/5/14 17:12 Page 1

✓ Residential care ✓ Nursing care ✓ Dementia care ✓ Respite care Homes you will love. Care you will appreciate. ✓ Tailored activities and dedicated activities room At Porthaven we are proud to have been described There is, however, another element, and one which ✓ Private ensuite as running the best care homes in the country. makes a difference to all our residents: a positive attitude bedrooms Our homes are beautifully designed, clean and to caring and a genuine interest in others. spacious. We provide a range of interesting, enjoyable You will sense this from the moment you walk in the ✓ Expert care staff activities and an excellent menu of food. front door; it’s unmistakable. ✓ Excellent menu At our homes we understand the business of caring well, Call your nearest Porthaven Care Home and arrange offering residential, nursing and dementia care as well your visit with one of our Home Managers today. ✓ Restaurants and as respite care for those who require a shorter stay. We look forward to hearing from you. private dining room Wiltshire Heights Care Home ✓ Landscaped 16 Cottle Avenue, off Berryfield Road, Bradford on Avon BA15 1TA gardens Tel: 01225 435582 (Sat Navs: BA15 1ST) www.porthaven.co.uk/bradford-on-avon You’ll like us!

Nursing, residential and community care services. High-quality care at an affordable price. Supporting lives, supporting choice

Our customers and their individual needs are at the heart of Little Manor, Kimberly House, Milford Manor, everything we do. We are passionate about providing the best Holmwood and Castle View. quality of individual care possible and promoting independence, comfort, security, companionship, fun and laughter. We are locally accountable, family focused, professionally qualified, very experienced, award winning, hands on, approachable, visible and always contactable. www.wessexcare.com

We offer specialist nursing, dementia and frail older person Wessex Care Ltd, Contact us on: residential care in five boutique homes full of character and 11 Tollgate Road, individuality. We also offer tailored day-to-day support to adults Salisbury, 01722 336933 (18+) living in the community. Wiltshire SP1 2JA e: [email protected]

To see real homely quality care, visit us first.

Looking for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too.

60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care South Wiltshire care homes with nursing

ASHLEY GRANGE NURSING HOME RNHA WCP LITTLE MANOR NURSING HOME WCA RNHA WCP Lode Hill, Downton, Salisbury, Manor Farm Road, Salisbury, Wiltshire SP5 3PP Advert page 58 Wiltshire SP1 2RS Tel: 01725 512811 OP D PD LDA MH SI YA Tel: 01722 336933 Advert page 60 OP D PD MH SI

BRAEMAR LODGE RNHA MARISTOW NURSING HOME RNHA WCP 18–20 Stratford Road, Salisbury, 16 Bourne Avenue, Salisbury, Wiltshire SP1 3JH Wiltshire SP1 1LT Tel: 01722 439700 OP Tel: 01722 322970 OP D PD YA

CAMELOT CARE HOMES LTD WCP MILFORD HOUSE 1 Countess Road, Amesbury, Salisbury, Milford Mill Road, Milford, Salisbury, Wiltshire SP4 7DW Tel: 01980 625498 OP PD Wiltshire SP1 1NJ Tel: 01722 622082 Advert page 62 OP PD YA CASTLE VIEW NURSING HOME WCA RNHA WCP 8 Old Castle Road, Salisbury, Wiltshire SP1 3SF SALISBURY MANOR CARE HOME Tel: 01722 336933 Advert page 60 OP D PD MH SI Wilton Road, Salisbury, Wiltshire SP2 7EH CEDARS CARE HOME, THE Tel: 01722 447100 OP D PD YA Northlands, Landford, Salisbury, Wiltshire SP5 2EJ Tel: 01794 399040 Advert page 50 OP D PD

CLOUDS HOUSE East Knoyle, Salisbury, Wiltshire SP3 6BE Tel: 01747 830733 OP AD YA

GLENSIDE HOSPITAL FOR NEURO REHABILITATION, THE Glenside Manor Healthcare Services Limited, South Newton, Salisbury, Wiltshire SP2 0QD Tel: 01722 742066 OP D PD MH SI YA

HARNHAM CROFT NURSING HOME WCP 76 Harnham Road, Salisbury, Wiltshire SP2 8JN Tel: 01722 327623 OP PD SI

HAYS HOUSE NURSING HOME WCP Sedgehill, Shaftesbury, Dorset SP7 9JR Tel: 01747 830282 OP

KIMBERLY HOUSE NURSING HOME WCA RNHA WCP 1 Fowlers Hill, Salisbury, Wiltshire SP1 2JF Tel: 01722 336933 Advert page 60 OP D PD MH SI

LAVERSTOCK CARE CENTRE WCP London Road, Salisbury, Wiltshire SP1 3HP Tel: 0808 166 9045 Advert page 62 OP D

WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43

Visit www.carechoices.co.uk for further assistance with your search for care 61 Romney House RH Quality Care

11WestwoodRoad◆Trowbridge◆WiltshireBA149BR

Situatedinaquietresidentialareaourhomehas 20rooms,with24hourcare.Ourlargeloungeand conservatorylookoutoverthehalfacregarden.

◆Lifttofirstfloor◆Homecooking ◆Regularvisitsbychiropodist,optician&Vicar ◆Weeklyvisitsbyhairdresser,physiotherapist&masseuse◆Regularsummeroutings

Please call Nicky on 01225 753952 Email: [email protected] for further information Web: www.romney-house.co.uk

award winning caring homes Laverstock Care Centre - salisbury

Laverstock Care Centre is a • Modern Nursing Care Facilities • Specialist Dementia Care modern purpose built home & Services Design & Layout providing residential, nursing and • Personalised Care Plans • Hospitality Services specialist dementia care for • En Suite Bedrooms • Rich & Engaging Activities elderly people located in the • Highly Trained 24hr Nursing Staff • Restaurant Standard Cuisine historic city of Salisbury. • Central Location London Road, Salisbury For further information call 0808 166 9045 Wiltshire SP1 3HP

www.caringhomes.org

Feel right at home with Barchester care homes At Barchester, people always tell us they feel right at home as soon as we welcome them through our doors, and that's music to our ears. After all, we pride ourselves on our genuine warmth and friendliness – it's all part of the first-class care and support that we provide to the people of Wiltshire and beyond.

If you'd like to take a look Henford House White Lodge Warminster, BA12 9PB Swindon, SN5 0AD around – or just need a bit 01985 881 730 01666 718 761 of friendly advice – your local Barchester care home Milford House The Wingﬁeld Salisbury, SP1 1NJ Trowbridge, BA14 9EN will be happy to help. 01722 622 082 01225 560 035 www.barchester.com

Nursing care • Residential care • Dementia care • Respite care and short breaks

62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care West Wiltshire A350 Whitley ■ MONKTON FARKEIGH Lower Broughton Wraxall Giﬀord ■ Bradford Leigh MELKSHAM Winsley ■ BRADFORD Westwood -ON-AVON

■ TROWBRIDGE Bulkington Steeple ■ WINGFIELD Aston West Southwick Ashton North North A36 Bradley COULSTON p51 ■ ■ HAWKERIDGE Edington Bratton East ■ WESTBURY Dilton p47 Marsh Upton Scudmore Chapmanslade West Corsley Heath ■ WARMINSTER p63 Chitterne Boreham Bishopstrow South Heytesbury ■ CROCKERTON p57 Horningsham Sutton Veny Knook Longbridge ■ Deverill Tytherington Corton CODFORD

Brixton Deverill SherringtoSTn PETER Monkton Deverill Stockton ■ KINGSTON DEVERILL

A303

West Wiltshire care homes

ABLE (ACTION FOR A BETTER LIFE) BOWS 57 King Street, Melksham, Wiltshire SN12 6HE 324 Frome Road, Trowbridge, Tel: 01225 707669 MH Wiltshire BA14 0EB Tel: 01225 774 4444 YA ALEXANDER HEIGHTS CARE HOME Avonpark, Winsley Hill, Limpley Stoke, BRAMPTON COURT, 10, Bath, Avon BA2 7FF ORDINARY LIFE PROJECT ASSOCIATION Tel: 01225 721301 OP Melksham, Wiltshire SN12 6TH Tel: 01225 707233 OP D PD LDA MH SI ALPINE VILLA RESIDENTIAL CARE HOME 70 Lowbourne, Melksham, Wiltshire SN12 7ED BROOKSIDE (OSJCT) WCP Tel: 01225 706073 OP D MH Ruskin Avenue, Melksham, Wiltshire SN12 7NG Tel: 0800 988 8133 Advert page 48 OP D MH BATH ROAD, 4 Bradford-on-Avon, Wiltshire BA15 1SP CHANTRY GARDENS Tel: 01225 864280 PD LDA MH 69 Chantry Gardens, Southwick, Trowbridge, Wiltshire BA14 9QT BERRYFIELD ROAD, 17, Tel: 01225 766381 PD LDA SI YA ORDINARY LIFE PROJECT ASSOCIATION Bradford-on-Avon, Wiltshire BA15 1SU DURLSTON LODGE Tel: 01225 864397 OP D PD LDA MH SI YA 115c Hilperton Road, Trowbridge, Wiltshire BA14 7JJ Tel: 01934 429448 PD LDA MH SI YA BERRYFIELD ROAD, 19, ORDINARY LIFE PROJECT ASSOCIATION GREENGATES Bradford-on-Avon, Wiltshire BA15 1SU 9 Redland Lane, Westbury, Wiltshire BA13 3QA Tel: 01225 868058 OP D PD LDA MH SI YA Tel: 01373 822727 OP D

WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43

Visit www.carechoices.co.uk for further assistance with your search for care 63 specialist care homes for the elderly

Equality Care is a well-established, family run organisation whose directors are actively involved in running the homes. We know that quality of care and value for money are what clients are looking for, and we believe that we have the ability to help the people we support to enjoy meaningful lives on a day-to-day basis.

We have an excellent reputation that comes from attracting and retaining the best staff and providing levels of training and staffing that go way above the norm.

longbridge deverill nursing home

Church Street, Longbridge Deverill, Warminster BA12 7DJ Tel: 01985 211511

A brand new purpose-built luxury care home with Nursing and specialist secure Dementia unit supporting adults over 55. The home has stunning views, leisure suite with pool, terrace restaurant, bar, cinema screen, hairdressing salon, Doctor’s surgery and comes with the same high level of care you would find across all our homes. “This is the only home that is good enough for my husband”

staverton house

51a Staverton, Trowbridge BA14 6NX Tel: 01225 782019 (option 2)

Specialist secure Dementia care home supporting adults over 55. The garden is accessible at all times; great activities programme, hair salon, weekly massage and other therapies. “I like being here. There’s always something to do.”

longbridge deverill house

Church Street, Longbridge Deverill, Warminster BA12 7DJ Tel: 01985 214040

Residential care home for frail elderly and early dementia.Lovely gardens and rooms with character. Pets welcome. “I was flabbergasted by the kindness of the staff when I arrived.”

the old vicarage

51 Staverton, Trowbridge BA14 6NX Tel: 01225 782019 (option 1)

Residential care home for frail elderly and early dementia. Secluded garden and mostly ground floor rooms. Pets welcome. “It’s all very agreeable here. I can make my own choices”.

Please visit our website, give us a ring or visit one of our homes for more information. www.equality-care.co.uk [email protected]

Equality Care FP NEW.indd 1 06/03/2014 11:57 West Wiltshire care homes continued

HAWTHORNE GROVE, 39, VOYAGE 1 LTD PARK STREET, 82 Trowbridge, Wiltshire BA14 0JF Trowbridge, Wiltshire BA14 0AT Tel: 01225 767441 PD LDA SI Tel: 01225 777728 LDA YA

HIGH STREET, 10 PEEL HOUSE Semington, Trowbridge, Wiltshire BA14 6JR 398, The Spa, Melksham, Wiltshire SN12 6QL Tel: 01380 870061 LDA 01225 702037 PD LDA YA specialist care homes for the elderly HILLCREST HOUSE CARE HOME PHOENIX HOUSE Equality Care is a well-established, family run organisation whose directors are actively involved in running the homes. We know that quality of care and value for money are what Avonpark, Winsley Hill, 318 Station Road, Holt, Trowbridge, clients are looking for, and we believe that we have the ability to help the people we support Limpley Stoke, Bath, Avon BA2 7FF Wiltshire BA14 6RD to enjoy meaningful lives on a day-to-day basis. Tel: 01225 723939 D Tel: 01225 783127 OP PD LDA YA We have an excellent reputation that comes from attracting and retaining the best staff and providing levels of training and staffing that go way above the norm. ILP RESIDENTIAL ROMNEY HOUSE WCA 32 Shire Way, Westbury, Wiltshire BA13 3GF 11 Westwood Road, Trowbridge, Tel: 01373 864945 LDA Wiltshire BA14 9BR longbridge deverill nursing home Tel: 01225 753952 Advert page 62 OP D PD SI LAVENDER HOUSE & PRIMROSE LODGE Church Street, Longbridge Deverill, Warminster BA12 7DJ Tel: 01985 211511 62 The Down, Trowbridge, Wiltshire BA14 7NQ SANDMAR Tel: 01225 753485 LDA YA 18 Wingfield Road, Trowbridge, Wiltshire BA14 9EB A brand new purpose-built luxury care home with Nursing and specialist secure Dementia Tel: 01225 775060 OP MH YA unit supporting adults over 55. The home has stunning views, leisure suite with pool, terrace restaurant, bar, cinema screen, hairdressing salon, Doctor’s surgery and comes with the same LILAC GROVE, 6, SENSE high level of care you would find across all our homes. Trowbridge, Wiltshire BA14 0HB SHAFTESBURY COURT (MANOR CLOSE) “This is the only home that is good enough for my husband” Tel: 01225 766200 PD LDA SI Manor Close, Trowbridge, Wiltshire BA14 9HN Tel: 01225 760228 PD LDA LONGBRIDGE DEVERILL HOUSE RNHA WCA WCP staverton house Church Street, Longbridge Deverill, SPRINGHEAD, 1 51a Staverton, Trowbridge BA14 6NX Warminster, Wiltshire BA12 7DJ Sutton Veny, Warminster, Wiltshire BA12 7AG Tel: 01225 782019 (option 2) Tel: 01985 214040 Advert page 64 OP D PD LDA Tel: 01985 840990 PD LDA Specialist secure Dementia care home supporting adults over 55. The garden is accessible at all times; great activities programme, hair salon, weekly massage and other therapies. MALLARD CLOSE, 3, ST GEORGE’S ROAD, 67A, “I like being here. There’s always something to do.” ORDINARY LIFE PROJECT ASSOCIATION ORDINARY LIFE PROJECT ASSOCIATION Melksham, Wiltshire SN12 6TQ Semington, Wiltshire BA14 6JQ longbridge deverill house Tel: 01225 707215 OP D PD LDA MH SI Tel: 01380 870168 OP D PD LDA MH SI

Church Street, Longbridge Deverill, Warminster BA12 7DJ MEAD, THE 7–8 ST MARGARET’S GARDENS, 5, Tel: 01985 214040 Portway Lane, Warminster, Wiltshire BA12 8RB ORDINARY LIFE PROJECT ASSOCIATION Residential care home for frail elderly and early dementia.Lovely gardens and rooms with Tel: 01985 215800 MH Melksham, Wiltshire SN12 7BT character. Pets welcome. Tel: 01225 709691 OP D PD LDA MH SI YA “I was flabbergasted by the kindness of the staff when I arrived.” NEWTOWN, 65A Trowbridge, Wiltshire BA14 9AA STARBROOK the old vicarage Tel: 01225 777728 LDA YA 35a Dursley Road, Heywood, Wiltshire BA13 4LG Tel: 01934 429448 LDA 51 Staverton, Trowbridge BA14 6NX OLD RECTORY, THE Tel: 01225 782019 (option 1) 27 Stallard Street, Trowbridge, STAVERTON HOUSE WCA WCP Residential care home for frail elderly and early dementia. Secluded garden and mostly ground Wiltshire BA14 9AA 51a Staverton, Trowbridge, Wiltshire BA14 6NX floor rooms. Pets welcome. Tel: 01225 777728 LDA YA Tel: 01225 782019 Advert page 64 D MH “It’s all very agreeable here. I can make my own choices”. OLD VICARAGE, THE WCA WCP STREET, 77 THE, ABILITY ASSOCIATED LTD 51 Staverton, Trowbridge, Wiltshire BA14 6NX Kilmington, Warminster, Wiltshire BA12 6RW Tel: 01225 782019 Advert page 64 OP D MH Tel: 01985 844800 LDA Please visit our website, give us a ring or visit Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Advertisers are highlighted one of our homes for more information. Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs www.equality-care.co.uk WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43 [email protected] Visit www.carechoices.co.uk for further assistance with your search for care 65

Equality Care FP NEW.indd 1 06/03/2014 11:57 Mavern House - Wiltshire care choices FINAL outline.pdf 1 17/04/2013 13:27

CMY

K Mavern House - Wiltshire care choices FINAL outline.pdf 1 17/04/2013 13:27

West Wiltshire care homes continued

SYCAMORE GROVE, 56, WILLOWS, THE WCA ORDINARY LIFE PROJECT ASSOCIATION 72 Boreham Road, Warminster, Trowbridge, Wiltshire BA14 0JD Wiltshire BA12 9JN Tel: 01225 763056 D PD LDA SI Tel: 01985 215757 LDA

WATERSMEAD (OSJCT) WCP WINGFIELD ROAD, 22 White Horse Way, Westbury, Trowbridge, Wiltshire BA14 9ED Wiltshire BA13 3AH Tel: 01225 762043 PD LDA MH SI YA Tel: 0800 988 8133 Advert page 48 OP D PD WOODMEAD (OSJCT) WCP WESTBURY LODGE Portway, Warminster, Wiltshire BA12 8QR 130 Station Road, Westbury, Wiltshire BA13 4HT Tel: 0800 988 8133 Advert page 48 OP D Tel: 01373 859999 D LDA MH SI YA WREN HOUSE RESIDENCE WILLOW VIEW FOR THE RETIRED & ELDERLY RNHA WCP 63b Boreham Road, Warminster, 32 Vicarage Street, Warminster, Wiltshire BA12 9JX Wiltshire BA12 8JF Tel: 01985 219377 PD LDA YA Tel: 01985 212578 OP

West Wiltshire care homes with nursing

BLENHEIM HOUSE SPECIALIST CARE RAVENSCROFT 27 Shurnhold, Bath Road, Melksham, Wiltshire SN12 8DD Hilperton Road, Trowbridge, Wiltshire BA14 7JQ

C Tel: 01225 709271 OP D PD MH Tel: 01225 752087 OP PD YA

M FIRLAWN NURSING HOME RNHA SUTTON VENY HOUSE NURSING HOME Y The Street, Holt, Trowbridge, Wiltshire BA14 6QH Sutton Veny, Warminster, Wiltshire BA12 7BJ CM Tel: 01225 783333 Advert page 3 OP D PD Tel: 01985 840224 OP

CY FOUNTAIN PLACE NURSING HOME TROWBRIDGE OAKS

CMY Avonpark, Winsley Road, Limpley Stoke, RESIDENTIAL AND NURSING HOME WCP Bath, Avon BA2 7FF West Ashton Road, Trowbridge, Wiltshire BA14 6DW K Tel: 01225 723919 OP Tel: 01225 774492 OP D PD LDA MH SI YA AD

HENFORD HOUSE WESTBURY COURT CARE HOME Lower Marsh Road, Warminster, Wiltshire BA12 9PB Station Road, Westbury, Wiltshire BA13 3JH Tel: 01985 881730 Advert page 62 OP PD Tel: 01373 825002 Advert page 46 OP D

LONGBRIDGE DEVERILL NURSING HOME WESTBURY RESIDENTIAL AND RNHA WCA WCP NURSING HOME, THE WCP Church Street, Longbridge Deverill, 86 Warminster Road, Westbury, Wiltshire BA13 3PR Warminster, Wiltshire BA12 7DJ Tel: 01373 825868 OP PD Tel: 01985 211511 Advert page 64 OP D PD LDA WILTSHIRE HEIGHTS CARE HOME MAVERN HOUSE NURSING HOME RNHA Cottle Avenue, Off Berryfield Road, Corsham Road, Shaw, Melksham, Wiltshire SN12 8EH Bradford on Avon, Wiltshire BA15 1TA Tel: 01225 708168 Advert page 66 OP Tel: 01225 435582 Advert page 60 OP D YA

OLD PARSONAGE, THE WINGFIELD, THE WCA The Street, Broughton Gifford, Melksham, 70a Wingfield Road, Trowbridge, Wiltshire SN12 8PR Wiltshire BA14 9EN Tel: 01225 782167 OP D MH Tel: 01225 560035 Advert page 62 OP D

WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43

Visit www.carechoices.co.uk for further assistance with your search for care 67 Index Advertisers are in bold

Bradbury House 57 Coombe End Court (OSJCT) 47 A Bradbury Manor 47 Cote House 55 A & T (Salisbury) Ltd 15 Braemar Lodge 61 Country Care Homes 3 Abicare Services Ltd 15 Bramley House 57 Crescent, The 10, Innovations Able (Action for a Better Life) 63 Brampton Court, 10, Ordinary Life Wiltshire Ltd 47 Addington Close, 12, Ordinary Life Project Association 63 Project Association 47 Brendoncare Froxfield 49 Agincare UK Ltd 15 Brockleaze, 27, United Response 51 D Alabaré Christian Dalwood Farmhouse 57 Brookside (OSJCT) 63 Care and Support 15 Dauntsey House 47 Brunel House 55 Albany House 57 Dennett’s Support 57 Buckland Court (OSJCT) 57 Aldbourne Nursing Home 49 Derriads 51 Butterfly Home Help 17 Alderbury 57 Douglas Arter Centre 59 Bybrook House Nursing Home 55 Alexander Heights Care Home 63 Dramsdon 47 Allied Healthcare Group 15 Dunraven House And Lodge 17, 59 Alpine Villa Residential Durlston Lodge 63 Care Home 63 C Callisto 47 Alzheimer’s Society 15 Camelot Care Homes Ltd 61 Alzheimer’s Support 15 Candlelight Homecare 17 E Anzac House (OSJCT) 47 Elcot Close, 5, White Horse Care Bureau, The 17 Arundel Close, 1, United Response 51 Care Trust 47 Care Choices Care Providers 23 Ashgrove House Nursing Home 55 Elite Care 17 Care Choices Helpline 48, 60 Ashley Grange Nursing Home 61 Enterprise Care 19 Care Choices Website 54 Athelstan House (OSJCT) 55 Equality Care Limited 64 Care Matters (Wiltshire) Ltd 17 Audley Care White Horse 15 Care On Call (UK) Ltd 17 Autonomy Care Ltd 15 Care Select 56 Avery Healthcare 50 F Carepride Wiltshire 17 Fairfax House 59 Avon Court Nursing And Residential Home 55 Carewatch North Fairways Retirement Village, The 51 West Wiltshire 17 Avondale, Turning Point 57 Ferfoot Care Home 51 Caring Hands (Wiltshire) 55 Avonmead Care Home 49 Firlawn Nursing Home 67 Caring Homes 50, 62 Firs Care Home, The 55 Carons Care Line 17 First City Nursing 19 B Cashel Cottage 47 Fives Court (OSJCT) 59 Bailey Care 15 Castle Care Wessex 32 Forestview 47 Ballards Ash 51 Castle View Nursing Home 61 Forget Me Not Care Agency 19 Barchester 62 Cathedral Gate Fountain Place Nursing Home 67 Bartlett House (OSJCT) 47 Domiciliary Care Services 17 Four Seasons Health Care 46 Bassett House Care Home 55 Cedars Care Home, The 61 Bath Road, 4 63 Cedars, The (OSJCT) 51 Beamont Way, 32 57 Celtic Care Services Ltd, G Beckford Lodge 15 Chippenham 17 Gables, The 51 Beeches Homecare 15 Celtic Care Services Ltd, Glanmor 51 Swindon 8 Bemerton Lodge (OSJCT) 57 Glenside Hospital for Neuro Cepen Lodge 51 Berryfield Road 17, Ordinary Life Rehabilitation, The 61 Project Association 63 Chantry Gardens 63 Goatacre Manor Care Centre 55 Berryfield Road, 19, Ordinary Life Chantry House 17 Goldenley Care Home 53 Project Association 63 Claredon House 57 Good Companions Care Group 19 Blenheim House Specialist Care 67 Claremont Residential Home 51 Granham Hill Offices 19 Blue Sky Enabling (West Region) 17 Cleveland Lodge 57 Greathouse 55 Bluebird Care (Wiltshire North) 17 Cloud Homecare Ltd 17 Greengates 63 Boundary Road, 18 51 Clouds House 61 Greensleeves Homes Trust 50 Bows 63 Cocklebury Farmhouse 51 Greenway Park, 13 53

68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Leonora Home, Pilgrim Homes 53 Old Dairy, The 48 H Lifeline Homecare 19 Old Parsonage, The 67 Harnham Croft Nursing Home 61 Lifeways Community Care 19 Old Rectory, The 65 Haven, The 47 Lilac Grove, 6, Sense 65 Old Vicarage, Hawthorne Grove, 39, Lilacs, The 53 The (Chippenham) 53 Voyage 1 Ltd 65 Little Manor Nursing Home 61 Old Vicarage, The (Trowbridge) 65 Hays House Nursing Home 61 Longbridge Deverill House 65 Orchards Residential Home, The 53 Heads Meadow 47 Longbridge Deverill Orders Of St John Henford House 67 Nursing Home 67 Care Trust, The 48 Herbert House 59 Luma Care Ltd 59 OSJCT Florence Court 21 High Street, 10 65 Othen Care Ltd 21 Highfield Residential Home 48 Hill House Residential Home 53 M Hillcrest House Care Home 65 Magnaset Ltd 19 P Holly Lodge, Mallard Close, 3, Ordinary Life PA Care Agency 21 White Horse Care Trust 49 Project Association 65 Park Street, 82 65 Hollygrove, Turning Point 59 Malmesbury Road, 79 53 Pavenhill, 89, White Horse Holmwood Care Home 59 Maltings, The 53 Care Trust 53 Home Instead Senior Care Marden Court (OSJCT) 53 Peel House 65 Bath and West Wiltshire 19 Maristow Nursing Home 61 Peercare 21 Hulse Road, 15 59 Market Lavington Nursing Pennings View 59 Hungerford House (OSJCT) 53 & Residential Centre 49 Phoenix House 65 Hunters Moon 53 Marlborough Lodge 48 Porthaven Care Homes 60 Mavern House Nursing Home 67 Prime Care Agency Ltd 21 Mayfield Residential Home 48 Princess Homecare 21 I Mead, The 7–8 65 Priory Care Home, The 53 ILP Residential 65 Meadow Lodge 53 Purity Care 21 Independent Living Solutions Ltd 19 Mears Help to Live at Innovations Wiltshire Ltd 19 Home Wiltshire 21 Insitu Care Limited 19 Medequip 32 Q Insitu Care Limited Amesbury 19 Mencap - Trowbridge 19 Quarrydene 53 Inwood House 59 Merlin Court 49 Merlin’s Barrow 48 MiHomecare Chippenham 21 R Ravenscroft 67 K MiHomecare Wiltshire 21 Keepence Homes 48 Reach Supported Living Salisbury 21 Milford House 61 Keiron Starns Care Agency 19 Renwick 49 Milford Manor Care Home 59 Key Staff 32 Ridgeway House (OSJCT) 53 Miranda House Nursing Home 55 Kimberly House Nursing Home 61 Romney House 65 Moormead Nursing Home 54 Kingsley Road, 29–33 53 Roseland Avenue, 9, Mossmead, 15, Ordinary Life Cornerstones (UK) Ltd 49 Kingsmead Care Home 46 Project Association 53 Rowde 49 Kingston House 53 My Little Angels 21 Kington St Michael Residential Rushall Road, 6 49 Care Home 53 N Newtown, 65a 65 S Safe Care 21 L Nurse Plus And Carer Plus 21 Ladymead Care Home 46 Salisbury Christian Care Homes 52 Nurse Plus And Carer Plus, Laurieston House 53 Swindon 22 Salisbury Manor Care Home 61 Lavender House & Samarie 49 Primrose Lodge 65 Sandmar 65 Laverstock Care Centre 61 O Sarsen Court 21 Leonard Cheshire Disability 19 Oaklands, 74, United Response 53 Sarsen House 49

Visit www.carechoices.co.uk for further assistance with your search for care 69 Index continued Advertisers are in bold

Saxon Care Solutions Ltd 21 Surecare Services (Wessex) 23 West Farm House 49 Self Unlimited – Horsebrook, 45 53 Sutton Veny House West Park Road, 63 55 Seymour House (OSJCT) 55 Nursing Home 67 Westbury Court Care Home 67 Shaftesbury Court Sycamore Grove, 56, Ordinary Westbury Lodge 67 (Manor Close) 23, 65 Life Project Association 67 Shalom 49 Westbury Residential and Shapland Close 59 Nursing Home, The 67 Sheldon Lodge 55 T Whistley Dene 49 Somerset Care Community Tower House Residential Home 59 White Horse Care Trust 48 Services (Wiltshire) 21 Tower View Residential Home 59 White Lodge 55 Tranquility Care Ltd, Southfield (OSJCT) 49 Wilcot Road, 92, 26 - 28 Ladyfield Road 55 Spire Homecare Ltd 23 White Horse Care Trust 49 Spittleborough Farm 23 Trowbridge Oaks Residential and Nursing Home 67 William Street, 2, Springfield Court Care Centre 55 United Response 55 Springhead, 1 65 True Care 23 Willow House 59 St George’s Road, 67a, Ordinary Tullyboy 49 Life Project Association 65 Turning Point – Wiltshire 23 Willow House DCA 23 St Margaret’s Gardens, 5, Ordinary Tydeman’s Homecare 23 Willow View 67 Life Project Association 65 Willowcroft (OSJCT) 59 St Patrick’s House 59 Willows, The 67 Stainsbridge House 55 U Wilton Road, 44 59 Starbrook 65 United Response DCA 23 Wiltshire Farm Foods 32 Staverton House 65 Stratford Court (OSJCT) 59 V Wiltshire Heights Care Home 67 Stratford Lodge 59 Wiltshire Link Homecare 23 Stratton Road, 1 49 VIP Homecare 23 Wingfield Road, 22 67 Stratton Road, 20, Wingfield, The 67 Innovations Wiltshire Ltd 49 Woodfalls Care Home 59 Stratton Road, 27 , W Woodmead (OSJCT) 67 Innovations Wiltshire 49 Warrington Lodge 55 Street, 77 The, Ability Watersmead (OSJCT) 67 Wren House Residence Associated Ltd 65 Wessex Care for the Retired & Elderly 67 Studley Bethesda Home 55 Community Services 23 Wylye House 59

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-05-1 Printed in England. Ref. No: 4001/Wiltshire6/1014. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Wiltshire Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Editorial Assistant: Rebecca Northfield. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green. Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Cook, Kathryn Regan.

70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Bassett House care home Caring for our elderly Bassett House is a luxury care home providing accommodation for frail older people together with a specialist unit for older people with dementia. We are committed to achieving the highest standards of care for your loved ones, as we understand their needs for choice, dignity, independence and quality of life.

We think of ourselves as a “Second family” for all our Residents as we share a common interest in providing the special attention and care that only a family can give. We are there to share our Residents’ joys and accomplishments and to offer that extra encouragement during difﬁ cult times. We know the importance of a kind word, a gentle touch and the warmth of a smile. We match the love and concern with our skills and compassion. Bassett House is a home for sixty three older people. It is set off the main road amid landscaped gardens. If you would like more information about the services we provide, would like to arrange a visit to the home or just want advice about your individual circumstances please contact Julie Beale, the Home Manager, on 01793 855415 or our head ofﬁ ce on 020 8861 6000 or by email at: [email protected] or [email protected]

Cloatley Crescent, Off Station Road, Royal Wootton Bassett, Wiltshire SN4 7FJ

Bassett House FP.indd 1 14/03/2014 09:58 A4 advert_Layout 1 16/04/2014 13:09 Page 1

SPOT THE DIFFERENCE... THERE ISN'T ONE. This is because Mears Care will enable you to continue living the life you want in your own home.

Our team of experienced care workers provide at home care and support and will work with you to create a personal and flexible service.

This can include:

• Support to regain independence after a stay in hospital • Personal care such as help with washing and dressing • Help with managing day to day things such as paying bills • Support to get out and about in the community

Our specially trained staff are experienced in supporting people of all ages, from those who want a little bit of extra help to people with more complex needs, such as dementia.

To find out how Mears can help you continue living life as you want contact:

Tel: 0845 266 8944 Help to Live at Home Email: [email protected] in partnership with Wiltshire Council