Wiltshire Care Services Directory 2014/15 Salisbury Cathedral The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In association with The Old Vicarage Care Home “Small enough to be a home, large enough to make friends” A beautiful 17th century building, set in a conservation area. Tastefully furnished and decorated in keeping with the area. Set in half an acre of garden which backs on to the river Avon and Monkton Park. Conveniently located in a quiet cul-de-sac in the centre of Chippenham. Offering a friendly, relaxed, homely atmosphere. • Full 24-hour care • Established June 1968 with experienced resident proprietors • Large en-suite rooms • Lifts to all floors • Varied interesting menus Wiltshire Care Association • Activities arranged • Fully trained staff For a friendly and informal chat please ring Cheryl on 01249 653838 or email [email protected] or visit www.oldvicwilliams.co.uk 54 St Mary Street • Chippenham • Wiltshire • SN15 3JW The Old Vicarage v2.indd 1 16/05/2013 16:29 Country Care Homes is a family run business with two homes in Wiltshire offering superb nursing and residential care. Firlawn nursing home Set in the village of Holt near Bradford-on-Avon which benefits from beautiful National Trust gardens (The Courts), Firlawn offers quality nursing care in a homely, comfortable setting. ‘The nursing care given to all residents is of an exceptionally high standard and is given with respect and understanding’ A local community nurse For more information or to arrange a visit telephone Matron on 01225 783333 or email [email protected] Hill House residential home Little Somerford, Malmesbury Recently acquired by Country Care Homes, this former home of the Chamberlain family offers all the grace and charm of old style country living. Plans to develop Hill House into a first class care home with top quality nursing facilities are well under way making this an ideal place to live. For more information or to arrange a visit telephone Matron on 01666 822363 or email [email protected] The philosophy of Country Care Homes is to offer a country house hotel experience where gardens and old style charm go hand in hand. www.countrycarehomes.co.uk Your Home from Home in the Heart of Swindon Springfi eld Court Care Centre is a residential care home delivering high standards of nursing care and specialising in dementia and end of life care. In addition to our residential care services, we off er Day Care facilities at the home, seven days a week, for either full or half day sessions. Transport to and from the Centre is available should this be required. We also provide home delivery of our freshly prepared meals. Call our friendly staff to fi nd out more about what Springfi eld Court has to off er. Springfield Court Care Centre (formerly The Cheriton Nursing Home) 01793 522149 | springfi eldcourtcarecentre.co.uk 41 – 51 Westlecot Road | Swindon | Wiltshire | SN1 4EZ Homecare that’s as individual as you Link Homecare is the leading homecare service from Cleeve Care Group and off ers support and assistance to people needing additional care at home. Our carers can assist with washing, dressing and bedtime routines. We can also prepare meals in your home and help with housework, laundry and shopping – whatever suits your needs. We off er 24 hour support to all our clients, backed up by a local team and emergency assistance vehicles, so we guarantee that we will get to you whatever the weather. CC-Wiltshire Care Directory-2014 01793 548984 | linkhomecare.co.uk Contents Welcome 6 Personal finances 36 Regions covered by this Directory 7 Seeking financial advice and help 36 First steps 9 How Wiltshire Council can help 38 Assessment 9 Other sources of information and advice 38 Care and support planning 9 Essential information 39 People in greatest need are our priority 9 Keeping people safe 39 Community living 11 Complaints, compliments and feedback 39 Out of county care 40 Care in your own home 11 This Directory’s free helpline 40 Equipment for independent living 11 How solicitors can help 40 Telecare and response service – keeping you safe 11 Healthwatch Wiltshire 41 Adapting your home 11 Care at home agency checklist 13 Care Associations in Wiltshire 42 Home care provider listings 15 The Wiltshire Care Association 42 The Registered Nursing Home Association 42 Home improvement agency 25 The Wiltshire Care Partnership 43 Handyperson service 25 The Wiltshire Domiciliary Care Providers Association 43 Occupational therapy 25 Community resources 27 Useful local contacts 44 Other help that is available 27 Listings Home care providers 15–23 Specialist care 28 Care homes / care homes with nursing 47–67 People with a learning disability 28 (See the map on page 7) People with a physical impairment 28 East Wiltshire People with a sensory impairment 28 Care homes 47 Care homes with nursing 49 People with mental health conditions 28 North Wiltshire Dementia care 29 Care homes 51 Residential dementia care checklist 29 Care homes with nursing 55 Accommodation 30 South Wiltshire Wiltshire Council’s Adult Placement Service 30 Care homes 57 Care homes with nursing 61 Sheltered housing 30 Extra care housing 31 West Wiltshire Care homes 63 Residential care including care homes that Care homes with nursing 67 provide nursing 31 Index 68 My Home Life 33 Inspecting care services and checking quality 33 Wiltshire Council’s distribution of this publication does not constitute their Care homes checklist 34 support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Paying for care 35 Commission (CQC) and neither Wiltshire Council nor Care Choices Personal budgets 35 can be held responsible for any Direct payments 35 errors or omissions. To obtain extra copies of this Directory, free of charge, call Wiltshire Council’s customer advisers on 0300 456 0111. This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 5 Welcome Welcome to the 2014/15 Wiltshire Care Services Directory The Council has appointed/identified a number of which provides information about the range of social care partners to deliver a range of services to you in your services available in Wiltshire. home. These companies are: Medvivo who provide a At Wiltshire Council we’re committed to supporting response service linked to telecare (assistive technology); vulnerable adults and older people. This is why Telecare; community equipment and practical help in we’re investing in care services which help you live the home provided by Medequip, independent support independently in your own homes and communities for planning and brokerage services provided by the Wiltshire as long as possible. Centre for Independent Living and specialist financial Supporting you to live independently in your own advice provided by Eldercare Group and Ashcourt Rowan. homes underpins our Help to Live at Home (HTLAH) Details of these organisations and the services they programme. Since it was introduced in 2011, it has provide can be found in this Directory. resulted in a number of new services which have been In addition four companies have been chosen by the developed by local people, care providers and front-line Council and NHS to provide care and support services to staff. This has ensured the services we provide are focused older people and others who need some extra assistance on what you need and want. to ensure they can continue to live the lives they want We understand that for some of you living in your as independently as possible. Each company works in a own homes is simply not an option and for many of you, different part of the county, see map below: living in supported accommodation or a care home is your preferred choice. Therefore, this Directory contains useful information about care homes which will help you choose the right home for your needs. It also provides details of services that support those of SN6 SN16 NORTH 1 SN5 you who care for others. ■ MALMESBURY If you need any more information, please do not ■ SN15 WOOTON hesitate to contact us. Our customer advisers are SN14 BASSETT dedicated to supporting you whether you are a customer, NORTH 2 SN4 ■ CHIPPENHAM ■ RG7 a carer, or someone who is looking for more information ■ CORSHAM CALNE ■ SN13 SN11 MARLBOROUGH about adult care services in Wiltshire and can be SN8 SN12 ■ contacted on 0300 456 0111. BA11 MELKSHAM EAST 2 ■ BRADFORD WEST 1 SN10 ■ PEWSEY ■ TROWBRIDGE BA14 EAST 1 Councillor Keith Humphries, Maggie Rae, SN9 SP11 ■ WESTBURY SP9 Cabinet Member, Corporate Director, ■ TIDWORTH ■ Wiltshire Council Wiltshire Council WARMINSTER SP3 BA12 ■ AMESBURY WEST 2 SOUTH 1 SP4 SP2 SP1 SP3 ■ SALISBURY SOUTH 2 SP7 SP5 Leonard Cheshire Somerset Care Disability at home North and East Wiltshire West and North Wiltshire Tel: 01225 781129 Tel: 01225 702141 Mears Care Ltd MiHomecare East and South Wiltshire West Wiltshire Tel: 0845 266 8944 Tel: 01225 791015 6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Regions covered by this Directory Home care providers 15 Care homes Care homes with nursing East Wiltshire 47 East Wiltshire 49 North Wiltshire 51 North Wiltshire 55 South Wiltshire 57 South Wiltshire 61 West Wiltshire 63 West Wiltshire 67 OXFORDSHIRE