Adult Care and Support Guide 2018/19
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Wiltshire Adult Care and Support Guide 2018/19 • Staying independent • Support in your community • Home care • Care homes In association with www.carechoices.co.uk Throughout Wiltshire, Celtic Care Services will provide you with a high quality personalised care and support service to help you to retain or regain your independence and enable you to stay in the comfort of your own home. Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages. This is borne out of our customer base predominantly being made up of individuals who fund their own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new branch in Chiseldon. Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of fl exible services including all aspects of personal care including help getting up in the morning or accessing a bath or shower, social care including assisting you to go shopping or accompanying you to groups or social activities, and also complex care for people with more individual health care needs. These services are available to children, adults and the more elderly members of our community and can be long term or for short periods; to help during holidays or just to enable you to regain your independence. All our services are individually tailored to your preferences and are continually adapted to meet your changing needs. Chippenham Branch Swindon Branch 01249 651908 01793 741153 07866 464363 07891 933327 [email protected] [email protected] www.celticcare.co.uk Country Care Homes is a family run business with two homes in Wiltshire offering superb nursing and residential care. Hill House care home (with nursing) A Charming old country house with fine views over the vale of Dauntsey which has recently benefitted from the addition of a new nursing wing. The home boasts fine dining, a coffee shop, bar, hair, and beauty salon. Residents can enjoy a unique country life experience with personalised care and attention designed to suit each individual. Conveniently situated for Malmesbury, Chippenham, Calne and surrounding villages. For more information or to arrange a visit telephone 01666 822363 www.hillhousecarehome.com Firlawn nursing home & The Manor at Firlawn Set in the village of Holt near Bradford-on-Avon which benefits from beautiful National Trust gardens (The Courts), Firlawn offers quality nursing care in a homely, comfortable setting. The Manor at Firlawn is a residential dementia care home catering for just 14 residents. Both homes provide personalised care designed to suit each individual. Good food, beautiful gardens with courtesy and respect make Firlawn a perfect place to live. Respite, short and long stays are all available. For more information or to arrange a visit telephone 01225 783333 www.firlawn.co.uk The philosophy of Country Care Homes is to offer a country house hotel experience where gardens and old style charm go hand in hand. CARE for a place to call home? Looking for exceptional care that’s as individual as you are, Miranda House Care Home with Nursing transparent pricing and over 24 Royal Wootton Bassett, SN4 7AH years’ of experience to give you peace of mind now and in the future? Call to find out about our inclusive care packages and current availability in Wiltshire. Freephone 0808 223 5356 www.caringhomes.org/wiltshire Laverstock Care Home with Nursing Salisbury, SP1 3HP Ferfoot Care Home Chippenham, SN14 6HH Residential | Nursing | Dementia | Short Stay | Permanent Care Contents Welcome 6 Extra care housing 37 Regions covered by this Guide 6 Care homes 38 CARE Community living 7 Out of county care 39 Community resources 7 My Home Life 40 for a place to call home? Inspecting and regulating care services 40 Health and wellbeing 7 Care homes checklist 43 Wiltshire Healthy Lives – helping everyone to live Looking for exceptional care well 7 Residential dementia care checklist 44 that’s as individual as you are, Health improvement services 8 Paying for care 45 Miranda House Care Home with Nursing Dementia Aware 9 Financial assessments 45 transparent pricing and over 24 Royal Wootton Bassett, SN4 7AH Staying independent at home 9 Personal budgets 45 years’ of experience to give you Equipment for independent living 9 Direct payments 46 peace of mind now and in the Wiltshire Bobby Van Trust 11 Support for people who are funding their own care 46 future? Making life easier at home 12 Top-ups 47 Assistive technology checklist 14 Seeking financial advice 48 Call to find out about our inclusive care Occupational therapy 15 Essential information 48 packages and current availability in Wiltshire Council Reablement Service 15 Keeping people safe 48 Wiltshire. Telecare and response service – keeping you safe 16 Finding care in your area 50 Handyperson service 16 How solicitors can help 50 Freephone Adapting your home 16 Complaints, compliments and feedback 51 Care in your own home 16 Healthwatch Wiltshire – local health and social 0808 223 5356 Home care agency checklist 19 care shaped by you 52 www.caringhomes.org/wiltshire Home care provider listings 21 Laverstock Care Home with Nursing Care associations in Wiltshire 52 Salisbury, SP1 3HP Support for carers 30 The Registered Nursing Home Association 52 Carer definitions 30 Wiltshire Care Partnership 53 Carer Support Wiltshire 30 The Wiltshire Domiciliary Care Providers Association 54 Young carers 30 Useful contacts 55 Wiltshire Parent Carer Council (WPCC) 31 Care homes/care homes with nursing listings 61 Resource for parents of disabled children 31 First steps 32 Index 80 Assessment 32 Wiltshire Council’s distribution National eligibility criteria 32 of this publication does not Specialist care 33 constitute their support or recommendation of any of the products or services advertised or listed within. Learning disability 33 All the listings in this publication are supplied by the Physical impairment 34 Care Quality Commission (CQC) and neither Wiltshire Sensory impairment 34 Council nor Care Choices can be held responsible for Mental health 34 any errors or omissions. Dementia care 35 Accommodation 36 To obtain extra copies of this Guide, free of charge, call Wiltshire Council’s Advice and Ferfoot Care Home Wiltshire Council’s Shared Lives Scheme 36 Contact Team on: 0300 456 0111. Chippenham, SN14 6HH Sheltered housing 37 Alternative formats This Guide is available electronically at: www.carechoices.co.uk. There is also a Residential | Nursing | Dementia | Short Stay | Permanent Care Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 5 Welcome Welcome to the Wiltshire Adult Care and Support and Contact Team as part of that transformation. Guide. This 2018-19 edition provides you with information about the range of adult social care I hope that this Guide helps you to think about what services available across the county. your choices are and find the right information you need. We want people in Wiltshire to be able to live safely and independently in their own homes for as long If you need any more information, our dedicated as they can and to enjoy the best possible quality of Advice and Contact Team is here to support you, life. This Guide provides details of a range of services whether you are a customer, carer, or someone who to enable you, and anyone you know or care for, to is looking for more information about adult care make the right decisions about care and support. services in Wiltshire. The Advice and Contact Team can be contacted on: 0300 456 0111. In addition to the Wiltshire Adult Care and Support Guide, an information website called Your Care Your Support is available: www.yourcareyour supportwiltshire.org.uk/ This website contains a host of information about care and support and Councillor Jerry Wickham community organisations that support health and Cabinet Member wellbeing. We are also working to improve our web- (Health including Public based information further over the coming year. Health and Adult Care) Wiltshire Council This year, we are transforming our social care services, with a new emphasis on prevention, early intervention (including reablement) and good information and advice for anyone who may need social care services. We have created a new Advice Regions covered by this Guide OXFORDSHIRE GLOUCESTERSHIRE FARINGDON ■ ■ ■ CRICKLADE A429 ASHTON KEYNES Care homes A419 BERKSHIRE PURTON ■ ■ MALMESBURY ■ SHERSTON ■ SWINDON ■ M4 North and East Wiltshire 61 LUCKINGTON BRINKWORTH ■ ROYAL ■ WOOTTON BASSETT ■ BURTON South Wiltshire 69 ■ DRAYCOT CERNE ■ LYNEHAM West Wiltshire 75 ALDBOURNE ■ CHIPPENHAM CORSHAM ■ ■ CALNE A350 ■ BECKHAMPTON ■ MARLBOROUGH A4 Care homes with nursing FROXFIELD ■ ■ MONKTON FARLEIGH ■ ■ MELKSHAM A346 BATH WEST GRAFTON ■ BRADFORD-ON-AVON ■ DEVIZES ■ North and East Wiltshire 67 BATH AND ■ PEWSEY TROWBRIDGE ■ WEDHAMPTON NORTH EAST ■ WINGFIELD UPAVON A36 COULSTON ■ ■ MARKET LAVINGTON South Wiltshire 73 SOMERSET ■ ■ COLLINGBOURNE ■ HAWKERIDGE DUCIS West Wiltshire 77 ■ WESTBURY NETHERAVON ■ TIDWORTH ■ ■ FROME WARMINSTER LARKHILL ■ ANDOVER ■ A303 ■ SHREWTON ■ ■ CROCKERTON CODFORD Home care providers 21 ST PETER ■ AMESBURY ■ KINGSTON SOMERSET DEVERILL ■ ■ STAPLEFORD A338 ■ ■ HINDON ■ TEFFONT