Adult Care and Support Guide 2020/21

Wiltshire Adult Care and Support Guide 2020/21

• Staying independent • Support in your community • Home care • Care homes

In association with

www.carechoices.co.uk

Contents

Welcome 6 Sheltered housing 38 Regions covered by this Guide 7 Extra care housing 38 Care homes 40 Community living 7 Out of county care 41 Community resources 7 Inspecting and regulating care services 41 Health and wellbeing 8 Care homes checklist 43 Wiltshire Healthy Lives Residential dementia care checklist 45 – helping everyone to live well 8 Paying for care 46 Health improvement services 9 Financial assessments 46 Mental health 10 Personal budgets 46 Dementia aware 11 Direct payments 47 Staying independent at home 11 Support for people who are funding their Equipment for independent living 11 own care 47 Making life easier at home 12 Top-ups 49 Wiltshire Bobby Van Trust 14 Seeking financial advice 49 Occupational therapy 14 Essential information 50 Assistive technology checklist 15 Keeping people safe 50 Wiltshire Council Reablement Service 16 Finding care in your area 51 Telecare and response service – keeping you safe 17 How solicitors can help 52 Handyperson service 17 Complaints, compliments and feedback 52 Adapting your home 17 Healthwatch Wiltshire Care in your own home 18 – local health and social care shaped by you 53 Home care agency checklist 21 Local authority contracted home care provider Care associations in Wiltshire 53 listings 23 The Registered Nursing Home Association 53 Home care provider listings 27 Wiltshire Care Partnership 54 Support for carers 31 Useful contacts 56 Carer definitions 31 Care home/care home with nursing listings 63 Carer Support Wiltshire 31 Index 78 Young carers 31 Wiltshire Parent Carer Council (WPCC) 32 Wiltshire Council’s distribution of this Resource for parents of disabled children 32 publication does not constitute their support or recommendation of any of First steps 33 the products or services advertised or listed within. All the Assessment 33 listings in this publication are supplied by the Care Quality National eligibility criteria 33 Commission (CQC) in association with Wiltshire Council, and neither Wiltshire Council nor Care Choices can be held Whole-life specialist providers 34 responsible for any errors or omissions. Hearing and Vision Team 35 Dementia care 36 To obtain extra copies of this Guide, free of Accommodation 37 charge, call Wiltshire Council’s Advice and Contact Team on: 0300 456 0111. Shared Lives Wiltshire 37

Alternative formats This Guide is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 5 Welcome

Welcome to the Wiltshire Adult Care and Support service, our dedicated Advice and Contact Team is Guide 2020/21. This Guide provides: here to support you, whether you are a customer, carer or someone who is looking for more • Details of a range of services to enable you, and information about adult care services in Wiltshire. anyone you know or care for, to make informed The Advice and Contact Team can be contacted on: decisions about your care and support. 0300 456 0111. • Clear, easy to use information that will help you We hope you find this Guide helpful and staff are here to think about your options and make the right to support you and your loved ones where required. choices.

Many people find adult social care and support daunting. We want to make it simple, clear and easy to understand to enable you to make informed decisions.

COVID-19 has impacted on all our lives, and some services such as day services may be operating with reduced numbers so that staff and customers stay Lucy Townsend Cllr Simon Jacobs safe. We have indicated in the Guide where some Interim Corporate Cabinet Member for services may be running at a reduced capacity due Director for People Adult Social Care, to COVID-19 and advise you to contact the relevant and Director of Adult Public Health and provider. Social Services Public Protection Wiltshire Council Residents in Wiltshire have told us they want to be able to live safely and independently in their own homes for as long as they can and to enjoy the best possible quality of life. This Guide provides details of a range of services to enable you, and anyone you know or care for, to live well.

Whether you are paying for services yourself, or receiving support from the council, we know that making decisions about social care can be daunting. The uncertainties and concerns arising from COVID-19 mean that clear information has never been so important.

In addition to the Wiltshire Adult Care and Support Guide, an information website called Your Care Your Support is available: www.yourcareyoursupportwiltshire.org.uk/ This website contains a host of information about care and support and community organisations that support health and wellbeing.

If you require any further information on a particular

6 Search for care at www.carechoices.co.uk to find support in your area Regions covered by this Guide

Care homes

■ ■ North and East Wiltshire 63 ■ 2 1 South Wiltshire 69 ■ ■ ■ W ■ West Wiltshire 73 ■ W ■ ■ W ■ ■ ■

Care homes with nursing ■ ■ ■ North and East Wiltshire 66 0 ■ ■ ■ ■ ■ South Wiltshire 71 ■ W ■ ■ ■ ■ W West Wiltshire 77 W ■ W ■ W ■ ■ ■ ■ ■ W Home care providers 23 ■ W

■ W ■ ■ W ■ ■ 0 ■ W ■ As a result of the COVID-19 pandemic, many ■ ■ ■ services in Wiltshire have been affected. Some ■ ■

have changed how they operate, and others ■ ■ ■ WW ■ ■ 0 ■ W may have had to stop completely. This Guide ■ WW ■ W reflects ‘business as usual’ and therefore it is ■ ■ W ■ W ■ W ■

recommended that you check with the relevant 0 ■ service to determine availability. Community living

Community resources Wiltshire Council is working in partnership with local living in Wiltshire who may need help maintaining people and communities to improve the health and their independence. If you would like to talk to wellbeing of everyone who lives here. someone about what’s available in your community, please call the council’s Advice and Contact Team There are many different resources available on: 0300 456 0111 or talk to Age UK by calling: across Wiltshire; further information and details of 0808 196 2424. activities in your area can be obtained from: www.yourcareyoursupportwiltshire.org.uk

Health and wellbeing centres provide a hub where people can get information about what’s available in their community, access to local groups or speak to staff about staying healthy and well. Health and wellbeing centres and community hubs can be found at: Springfield Community Campus in Corsham, Five Rivers Health and Wellbeing Centre in Salisbury, The Vale Health and Wellbeing Centre in Pewsey, The Nadder Centre in Tisbury, The Riverside Community Centre in Malmesbury and The Calne Community Hub.

Age UK provides support and advice to older people

Visit www.carechoices.co.uk for further assistance with your search for care 7 Health and wellbeing

Wiltshire Healthy Lives – helping everyone to live well By making a few small changes to the way we Eat well live, we can make big changes to our physical and mental health and wellbeing. This can also benefit • Make it five-a-day – aim to eat at least five the wellbeing of our family and those we care for. portions of fruit and vegetables every day. On Remember, what’s good for your heart is good for average, a portion is the amount of fruit or your head. vegetables that fits into the palm of your hand. • Trim the fat – choose lower or reduced fat Mental health and wellbeing foods, especially saturated fat. Cut fat off The Five Ways to Wellbeing is an evidence-based set meat and grill or bake foods rather than frying of steps we can all take to improve our emotional them. wellbeing. • Pick healthy snacks – choose fruit, carrot 1. Connect sticks, nuts and seeds over sugary or salty Talk and listen, be there, feel connected. alternatives like chocolate or crisps. • Increase your fibre – swap white breads, 2. Be active rice and pasta for wholemeal or wholegrain Do what you can, enjoy what you do, move your versions. mood. • Reduce your sugar – keep an eye out for high 3. Take notice sugar foods (high is over 22.5g of sugar per Remember the simple things that give you joy. 100g) and think of healthier sugar swaps you 4. Keep learning can make. Embrace new experiences, see opportunities, • Watch your salt – try to look for lower salt surprise yourself. foods and don’t add extra salt to your food 5. Give during cooking and at the dinner table. Your time, your words, your presence. • Think about what you drink – you should be drinking at least eight-ten cups of fluid a day, More information can be found at: choose water, sugar-free drinks, tea, coffee or www.nhs.uk/conditions/stress-anxiety- sugar-free squash. depression/improve-mental-wellbeing For more tips and information on how to have a More useful information about improving your healthy life visit: mental health can be found on the Every Mind www.wiltshire.gov.uk/public-health-weight Matters website: www.nhs.uk/oneyou/every-mind-matters Drinking alcohol Alcohol affects many parts of the body and can If you need to talk to someone about something play a role in many medical conditions. Drinking that is troubling you, or are worried about your less reduces the longer-term risk of serious mental health, contact the Samaritans at any time diseases, such as liver disease and stroke, and will on: 116 123 or speak to your doctor. improve the condition of your skin, have a positive Visit: www.samaritans.org effect on sleep and give you more energy. Drinking or: www.wiltshire.gov.uk/public-health-mental- less alcohol also means you’ll be less likely to health develop high blood pressure or put on weight.

8 Search for care at www.carechoices.co.uk to find support in your area Public health guidelines suggest that men and stroke and type 2 diabetes. women do not regularly drink more than 14 units of alcohol a week; this is equivalent to six pints of Simple ways to get more physically active include: 4% beer, six 175ml glasses of 13% wine or 14 25ml glasses of 40% spirits. Units should be spread across • Aim to be active every day and make it the week, rather than consumed on one day, and enjoyable – it isn’t just about being healthy; it it is recommended that you aim to have two-three is about having fun, too. Pick activities that you alcohol-free days each week. enjoy, and you’ll be more likely to keep doing them. For help, advice and support to reduce your alcohol • Up on your feet – aim to reduce the time you intake, contact your local GP practice. Alternatively, spend sitting or not moving. Try walking around contact the Wiltshire Substance Misuse Service when you talk on the phone. which can provide information, education, advice, support and guidance about alcohol and drugs. It is • Walk off calories and weight – aim for 10,000 free and confidential and provides support to adults steps a day. Pedometers are cheap and easy to seeking further information and advice, as well get so you can count your steps and keep track. supporting those who need further assessment and • Take the stairs – climbing stairs can burn more help. calories than jogging. • Go for 150 – in an average week, adults are Al-Anon Family Groups recommended to do a total of 150 minutes of Worried about someone’s drinking? Help and moderate activity over at least five days. Aim hope for families and friends of alcoholics. to get your heart beating faster for at least ten Helpline: 0800 008 6811 (10.00am to 10.00pm). minutes at a time and build up to 30 minutes a Email: [email protected] day, five days a week. Web: www.al-anonuk.org.uk For more information about opportunities to be Wiltshire Substance Misuse Service – active visit: Turning Point Tel: 0345 603 6993 Active Wiltshire Email: [email protected] Web: www.activewiltshire.org.uk Web: www.turning-point.co.uk Get Wiltshire Walking Be more active Web: www.wiltshire.gov.uk/leisure-cycling- Regular physical activity can help you achieve walking-and-running and maintain a healthy weight and help prevent a range of health conditions, including colon and Wiltshire Council breast cancers, dementia, depression, anxiety, falls, Web: www.wiltshire.gov.uk/leisure osteoarthritis, hip fractures, coronary heart disease,

Health improvement services There are health improvement services available improve general wellbeing, build self-confidence locally to support you in achieving your lifestyle and motivation, be more active, eat healthier goals. These services include: food and maintain a healthy weight, reduce or stop smoking and drink less alcohol. Health Wiltshire health trainers trainers will also signpost to local services and Health trainers provide one-to-one support to activities. help adults lead healthier, more active lives by taking more responsibility for their own physical Visit: www.wiltshire.gov.uk/public-health- and mental wellbeing. They support adults to trainers or call: 0300 003 4566.

Visit www.carechoices.co.uk for further assistance with your search for care 9 Local Area Coordinators Falls Local area coordinators support people to Falls and their related injuries are a common and obtain information, make practical and local serious problem for older people. People aged 65 connections and live the life they would like. They and older have the highest risk of falling. Having a do this by taking time to get to know people, fall can cause, pain, injury, loss of confidence and their families and carers, helping to identify can be fatal. people’s strengths, skills, talents and abilities. For more information visit: https://adults.wiltshire. For more information about things you can do to gov.uk/Information/wiltshire-local-area- help reduce risk of falls, visit: coordinators www.wiltshire.gov.uk/public-health-older-people

Stop smoking Eye health Quitting smoking is one of the best things you Our eyesight changes as we get older, meaning can do to improve your health. If you want to stop almost all of us will need to wear glasses or contact smoking, help is available from local stop smoking lenses by the time we’re 65. If you have regular eye services. For free help, advice and support to give up tests, wear the right lenses and look after your eyes, smoking, contact your local health trainer or speak there’s a better chance your sight will remain clear. to your local GP practice or community pharmacy. For more tips about caring for the health of your Visit: www.wiltshire.gov.uk/public-health-stop- eyes, visit: www.nhs.uk/live-well/healthy-body/ smoking eye-health-tips-for-older-people

Mental health The initial point of contact if you are experiencing Way Hospital, Salisbury). The teams are responsible mental health difficulties is usually your doctor. for completing assessments when packages of They can initiate and maintain your treatment, and/ support, supported living or care home placements or signpost you to other groups and organisations are possibly required. The teams work closely with which can help you, including primary care housing providers, local organisations and voluntary psychology, otherwise known as Improving Access sector groups who can assist with employment and to Psychological Therapies (IAPT). IAPT offers vocational activity. various services for people who are experiencing anxiety, depression or are looking to improve their The Mental Health Social Work Service also provide wellbeing. Psychological care interventions include the Approved Mental Health Professional Service, psycho-educational courses, self-help materials, that has responsibility for considering referrals online computer packages and individual sessions. for assessments under the Mental Health Act 1983 (amended 2007) and where appropriate, Your doctor may want to seek more specialist input coordinating the assessments. and refer you to Avon and Wiltshire Mental Health Partnership NHS Trust (AWP). AWP can provide For information on care and support options, advice to your doctor or refer you to specialist contact the Advice and Contact Team on: mental health services which can help you to 0300 456 0111. recover and stay well, based on your individual need. AWP offers a Patient Advice and Liaison Service Working alongside AWP is the Mental Health Social (PALS) which is a free, confidential and impartial Work Service, made up of three specialist locality service available to everyone who uses AWP teams within the council’s Adult Social Care Service. services, their families, carers or anyone who needs These teams provide support for adults with severe advice, information, support or guidance with a and enduring mental health conditions. The teams particular issue. are based in the North (Monkton Park, Chippenham), West (County Hall, Trowbridge) and South (Fountain PALS can help if you:

10 Search for care at www.carechoices.co.uk to find support in your area • are worried and not sure what to do or where to • need information and help. go; Tel: 01225 362900 • need clarity about a situation; Freephone: 0800 073 1778 Email: [email protected] • want someone to listen to your experience of Web: www.awp.nhs.uk/advice-support/pals services; or

Dementia aware In recognition of the importance of raising A dementia friendly community is a city, town or awareness about dementia and its impact on those village where people with dementia are understood, living with it, Wiltshire Council worked in partnership respected and supported. with Alzheimer’s Society and Alzheimer’s Support on a two-year project (from 2015-2017) with the aim of For more information about Dementia Friends and making Wiltshire a dementia friendly county. dementia friendly communities, visit: www.dementiafriends.org.uk The project was hugely successful, resulting in a significant increase in people who had attended a Dementia Friends session and the establishment of Dementia Action Alliances in most community areas.

These Alliances continue their work to promote dementia awareness and ensure that our communities are dementia friendly. Staying independent at home

Equipment for independent living If you are struggling to manage everyday tasks such For further information, visit: as bathing, climbing the stairs or getting up from www.yourcareyoursupportwiltshire.org.uk or your chair, an item of equipment could make the call the Advice and Contact Team on: task easier. 0300 456 0111.

The Independent Living Centre in Semington provides impartial advice, assessment and demonstration of equipment by appointment. More details can be found on: www.ilc.org.uk or by calling: 01380 871007.

If you would like an assessment from the council, contact the Advice and Contact Team on: 0300 456 0111. An information officer or occupational therapist will discuss your needs on the phone or by visiting you and will assess how best to resolve your difficulties. Any equipment provided by the council is on a loan basis at no cost to you.

Visit www.carechoices.co.uk for further assistance with your search for care 11 Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.

Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider buying ready-chopped options or try a draughts? You may also be eligible for the winter chopping board with spikes. There are also long- fuel payment from the Government. Visit handled pans, teapot tippers and lid grippers that www.gov.uk/winter-fuel-payment could help. Palm-held vegetable peelers or a food processor might be a solution and meal delivery If you have trouble using light switches, think services are also available. about replacing your switches for ones that are easier to use. Consider handi-plugs or light switch Is eating and drinking becoming difficult? Large toggles, or there’s even technology available handled cutlery could help, or non-slip mats for so that you can turn your lights on and off using the table. Lightweight cups and mugs with two speech. handles could also be a solution.

Use subtitles if you can’t hear the TV, or buy Using taps can be made easier by fitting tap wireless headphones. Do you need a hearing aid? turners. You could also consider changing to lever- Request an assessment from your council. style taps which might be easier for you to use.

Handled plug Chair raisers Chopping board Level indicator Teapot tipper

12 Search for care at www.carechoices.co.uk to find support in your area More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/helping-you-to-stay-independent/ There is also information on making larger adaptations to your home.

If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool bedding so it’s lighter. while brushing your teeth.

Is it becoming difficult to get dressed? If so, You might like to buy a raised toilet seat, or a seat specially adapted clothing is available, or you with a built in support frame if it’s hard to use your could buy a long-handled shoe horn, a dressing toilet. Flush lever extensions are also available. stick or a button hook. If you are having a lot of difficulty, consider home support, see page 18. Has it become more difficult to wash? Items are available, like long-handled sponges and flannel Clocks are available with large numbers or lights straps. You could also consider a slip resistant if you can’t read the time in bed. You can also buy bath mat, grab rails, a half step to help you get in clocks that speak the time. and out of the bath or a bath or shower seat. Tap turners can also be used in the bathroom. If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size. Some also have integrated lights. For more information on technology that could Look for bedside lamps with a step-on or button make your life easier, contact your council for switch if yours are difficult to use. an assessment. They might refer you to an occupational therapist (OT) or you could contact Do you struggle to get in and out of bed? an OT privately. Search online for OTs near you. You could learn new ways of moving around, purchase a leg lifter or a hoist or install grab rails Wiltshire Council for support. Seek advice about these options. Tel: 0300 456 0111 If the bed is the issue, you could buy an electric Web: adjustable bed or raise the bed to the right height. www.yourcareyoursupportwiltshire.org.uk

Grab handles Bed table Hand rail Hand trolley Tap turners

Visit www.carechoices.co.uk for further assistance with your search for care 13 Wiltshire Bobby Van Trust A free service for over 60s and 18+ with a registered The team are all police vetted volunteers who disability living in Wiltshire and Swindon. The scheme carry formal identification. Both teams are also aims to improve home security, prevent house crime available to provide talks to community groups. and teach online safety. Home Security Team Tel: 01380 861155 The Home Security Team will carry out a full Email: [email protected] assessment of your home before fitting any security items, such as locks, spy holes, door chains, and Stay Safe Online Team provide advice to leave you feeling safe. Tel: 01380 861191 Email: [email protected]. Security Operators are members of Police staff. police.uk The Stay Safe Online Team can provide bespoke Web: www.wiltshirebobbyvan.org.uk support to help you stay safe online.

Occupational therapy Occupational therapists enable people to continue • a nurse; to do everyday activities that they want or need to • another healthcare professional; or do. They may suggest techniques or loan equipment and adaptations to support you to be independent. • a social care professional. They will discuss your needs with you and explain what help is available. An assessment and any advice If you do not want to access occupational therapy or information they give you will be free. through the NHS or Wiltshire Council, you could contact a private occupational therapist. Only Occupational therapists work in health and social healthcare professionals who are registered with care teams. You will usually be supported by an the Health and Care Professions Council (HCPC) occupational therapist through the NHS if you can use the title of occupational therapist. You can need short-term support, for example following an check an occupational therapist is registered by operation or a fall. looking on the HCPC online register at: www.hcpc-uk.org If you have a long-term condition, such as a permanent physical disability, occupational therapy is usually accessed through your local council. You can contact the council to arrange an assessment with an occupational therapist, or you can be referred for an assessment by: • your doctor or consultant;

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14 Search for care at www.carechoices.co.uk to find support in your area Assistive technology checklist © 2020 Care Choices Ltd Consider the following questions before buying any Assistive Technology. If you are in doubt about what technology might help meet your needs, you can contact your council or visit https://asksara.dlf.org.uk

You can download and print this checklist at www.carechoices.co.uk/checklists

Suitability Will it need to be installed by a professional? Does the equipment support your specific Can the retailer provide you with training in needs? using the equipment?

Are you willing to use it? Reliability Will it fit into your everyday life and routine? Will it work if you have pets or live with other Have you tried a demo of the equipment? people, e.g. could someone else set off a sensor Do you understand what the equipment is for? alarm by accident?

Do you need to take it with you when you Have you read reviews of the particular piece leave the house? Is it transportable? of equipment you are looking at? Consider these before making your purchase. Does the equipment have any limitations that would make it unsuitable for you? Can you speak to someone who already uses it?

Will it work alongside any assistive technology Does it require batteries? Find out how often you already have? they will need changing and whether the equipment will remind you to do this. Usability Is it durable? If you might drop it, is it likely Is a simpler piece of equipment available, to break? e.g. a pill case rather than an automated pill dispenser? Cost Does the equipment need a plug socket, and will its wire cause a trip hazard? Do you know how much it costs?

Is it easy to use? Can you read/hear it clearly Will you need to pay a monthly charge? and are any buttons big enough for you? Are there alternative solutions that might Are you able to use it? Are there any aspects be free? you don’t understand? Is there a cost associated with servicing the Is it portable? equipment?

Notes

Visit www.carechoices.co.uk for further assistance with your search for care 15 Wiltshire Council Reablement Service The Wiltshire Council Reablement Service links with their community; provides therapy led support that works with • supporting customers with advice on new customers in their own homes to improve their methods and techniques for everyday tasks; confidence, skills and ability to continue living as independently as possible. The Wiltshire • identifying equipment or adaptations that may Council Reablement Service is registered as three help customers to carry out daily activities such separate ‘hubs’ and is regulated by the Care as getting in and out of bed or having a bath; Quality Commission (CQC). Each hub has been rated ‘good’ in all areas by CQC. • working with customers to find assistive technology that may help them to keep safe at The reablement support staff have completed home, such as emergency alarms; and the Care Certificate, Wiltshire Council’s induction • if it is appropriate and with the customer’s training and a comprehensive annual training agreement, referring them to other relevant programme. The quality of the service is constantly services or agencies. monitored to ensure all staff have the correct skills and knowledge to provide good support. Reablement is active, flexible and requires regular review. The team works with customers to update The reablement service is currently supporting their programme and ensure continued positive hospital discharges in response to COVID-19. This progress is made towards greater independence. involves working with the customer, hospital staff and families to ensure that everything is prepared If continued support is needed following for discharge and that the move back home is as reablement, the reablement team will help to safe and comfortable as possible. identify how this can best be arranged. Reablement begins with an assessment by an A Care Act assessment can be undertaken to occupational therapist and a senior reablement identify ongoing support needs and how these worker. This involves a discussion on the customer’s can best be met. If ongoing support is required goals (what would like to be achieved) and what from Wiltshire Council, a financial assessment will is important to them. It will also include questions be undertaken. This will determine, if anything, about health and wellbeing, lifestyle and abilities. the council’s contribution towards the cost of any The reablement service provides short-term, ongoing support needs. intensive support which may include:

• working with customers to design a reablement More information is available at: programme to help them gain or re-gain skills www.yourcareyoursupportwiltshire.org.uk or by and confidence at home; calling the Advice and Contact Team on: 0300 456 0111. • supporting customers to access and re-establish

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests

16 Search for care at www.carechoices.co.uk to find support in your area Telecare and response service – keeping you safe Technology Enabled Care and Support, monitoring centre will contact your friends and family, sometimes called ‘telecare’, aims to promote your or arrange for someone to visit you at any time of the independence, improve your safety at home and in day or night. Staff may also contact the emergency the community and provide reassurance for you and services if necessary. The call centre monitoring and your carers. It usually consists of a base unit linked response service is provided through Appello. to a monitoring centre via your telephone line, and a personal pendant which is worn around the neck, on If you are interested in telecare, the council’s Adult the wrist or attached to a belt. Care Teams can discuss the options with you so that you can decide which sensors will best suit you. Technology Enabled Care and Support can also If you want more information, you can call the include sensors that automatically monitor the Advice and Contact Team on: 0300 456 0111. home environment. These are linked to the base Appello, who provide this service under contract unit without the need for wiring and can detect to the council, can be contacted directly on potential dangers such as gas, smoke or overflowing 0333 321 6470 (option one). water. When the alarm is activated, trained staff at a

Handyperson service Finding someone to do small jobs can be difficult. There will be a charge for this service, but if you receive Therefore, Wiltshire Council will be providing a low income benefits you may be entitled to the labour handyperson service during the 2021-2022 financial costs free of charge up to a certain amount. However, year. The service will help with jobs such as replacing there is always a charge for materials. a tap washer, tacking down loose carpeting to prevent trips or installing a grab rail to assist you Information and advice about how to benefit from up a step. You will be able to access this service the service will be advertised on the council’s whether you live in your own home or in rented website shortly before it becomes operational. accommodation. Visit: www.wiltshire.gov.uk

Adapting your home If you have mobility problems, you might benefit You are advised to seek support from the Wiltshire from minor adaptations to your home, such as Home Improvement Agency who can assist you to handrails or ramps. Some housing associations will draw plans and source builders. It is important to provide minor adaptations for their tenants. If you note that you cannot apply for a Disabled Facilities require assistance with arranging minor adaptations Grant retrospectively. in your home, you can call the Advice and Contact Team on: 0300 456 0111. For more information, or to request the service, contact Wiltshire Council Customer Services If you need major adaptations, such as a stair-lift on: 0300 456 0100, email: housingrenewal@ or level access shower, an occupational therapist wiltshire.gov.uk or visit: www.wiltshire.gov.uk/ employed by Wiltshire Council will assess your needs housing-home-adaptations-repair-grants-loans and may refer you for a means-tested Disabled Facilities Grant (DFG) to help with some or all of the adaptation’s cost. If you are on a low income, you may qualify for a full grant.

You may choose to apply for a DFG without an occupational therapist’s advice.

Visit www.carechoices.co.uk for further assistance with your search for care 17 Care in your own home

If you are finding it difficult to manage everyday • What experience does the agency have with your tasks, you could consider using the services of need/s? Can they supply references for you to a home care or domiciliary care provider. These check? companies employ staff who can help you live • What charges does the agency make? What is as independently as possible by helping you with included in that price? bathing, washing and dressing as well as practical support with shopping, laundry and cooking meals. • Home care agencies providing personal care must be registered and inspected by the CQC. Staff will be trained in personal care and safety Ask to see a copy of their registration certificate. procedures, moving and handling, hygiene, infection • How long has the agency been operating? control and first aid. If you need nursing care at home, many of these care providers employ • How many care workers would the agency assign registered nurses or these services may be provided to care for you and would the same care workers by community or district nurses. visit you each time? If not, how does the staff rota operate and what happens if your care worker goes Home care agencies can also help with shopping, on holiday or is sick? Will you be notified in advance cleaning and preparing your house for you after a that a different care worker will be attending? stay in hospital. • How can you contact the agency in an emergency or outside office hours? Agencies providing care at home are monitored by the Care Quality Commission (CQC) which regularly • If you’re not happy, how easy is it to make a inspects agencies and produces reports on its complaint? findings. It also awards providers quality ratings. Reports and ratings can be found on the CQC • If this is a private contract, ask for a copy of the website: www.cqc.org.uk/ See page 41 for more agency’s contract terms and read these carefully information on the CQC. with someone you trust. Get as much help as you can going over it and ask any questions you may Supporting you to live independently in your own have before signing anything. Citizens Advice or home underpins the council’s Help to Live at Home Age UK could help with this. Contact details can (HTLAH) programme. Wiltshire Council is working be found on pages 56 and 58 respectively. with providers across the county to build an Alliance A countywide list of home care providers starts to deliver services which have been developed by on page 23. local people, care providers and front-line staff.

HTLAH services will help you to maintain your independence by supporting you to achieve your goals and objectives.

You will find contact details for the providers that the council has commissioned in the domiciliary care providers listings in this Guide, see page 23.

Further information is available on: www.yourcareyoursupportwiltshire.org.uk or by calling the Advice and Contact Team on: 0300 456 0111.

Domiciliary care agencies – some things to consider:

18 Search for care at www.carechoices.co.uk to find support in your area Helping Hands Caring since 1989

Do you need a helping hand?

With care visits available from 30 minutes all the way up to full-time live-in care, we provide personalised home care packages to support you in Wiltshire. With over 30 years’ experience, we’ll support you with anything you need to live independently in the home you know and love, including: Fully managed high quality ✓ Personal care ✓ Getting out and about affordable live-in care ✓ Housekeeping ✓ Short-term care from £795 per week

I E V E L I E N

Looking for care? 0808 274 2935 G E

O R O A For more information www.helpinghands.co.uk D C 0808 301 2235 | AGINCARE.COM

Your local family-run home care provider

Search for care in your area

www.carechoices.co.uk

With so many • Find care providers quickly and easily providers to choose • Search by location and from, where do you care need start? • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests

Visit www.carechoices.co.uk for further assistance with your search for care 19 AUDLEY CARE INGLEWOOD

We support you in your own home

Our dedicated team of highly trained carers will support you based on your individual needs. With an Outstanding CQC rating for Responsive, we will help you with as little or as much as you want. You only pay for the time you use.

We go the extra mile to ensure your needs are met in a safe way with all the correct protections in place.

Personal support | Companionship Housekeeping | Specialist care

There are care homes. And then there is your home...

...with the best spot for breakfast, your favourite cup for tea and the comfort of your well loved chair.

Let Abicare help you stay at home, with a fully trained live-in carer to help you prepare your breakfast, carry your cup of tea or help you into your comfortable chair.

Call us today to create your bespoke live-in care package. 24-hour help with daily tasks and specialist care. 0330 128 9094 | [email protected] www.abicare.co.uk

Agency 1 Fees per week Quality rating* Agency 2 £ £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency Accommodating your needs How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Will your support plan be reviewed at Will you be notified in advance if your regular intervals? care worker is on holiday or sick? Can you see the agency’s contract terms? Are staff matched to you specifically, based on your needs and preferences? Can you lodge a complaint easily? Can you meet your care worker(s) Are complaints dealt with quickly? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 41.

Visit www.carechoices.co.uk for further assistance with your search for care 21 01225 613010

We support people in their day-to-day lives, helping them to enjoy the comfort and familiarity of their own homes, while ensuring their care and wellbeing needs are met

Independence - Continue living the life you love in your own • Personal Care home, surrounded by your family, friends and memories • Support with Medication • Emotional Support Tailored Packages - Our staff are experts in supporting • Sitting Service people with physical or learning disabilities in the • Shopping and Domestic Services community and within their own homes • Meal Preparation Peace of mind - Our staff are experts in managing complex needs and provide care and support for behavioural To discuss your individual needs with one of our experienced staff, please contact us. management Tel: 01722 323223 Email: [email protected] or visit our website www.elite-care.co.uk W: www.autonomygroup.net E: [email protected] 53 High Street, Melksham, Wiltshire, SN12 6JY

Choice, Support & Care Matters (Wiltshire) Ltd Independence supporting independence with care at home

Providing Quality Community Care Services Est. 2003 T: 01985 218055 Providing you with quality care in your own home Carewatch has supported people living independently Do you need help? in the comfort of their own home for over 16 years. We can assist you with: Our services start from 30 minutes to 24 hour care. • Personal care • Wellbeing visits • Domestic duties Personal Care Other support • Helping with getting up and getting ready for bed P Washing/bathing P Companionship • Companionship • Shopping • Cooking • Bathing P Dressing/undressing P Domestic help • Outings • Sitting service • Escorted trips P Personal appearance P Grocery shopping P Managing continence P Medication Assistance Care Matters is a small private care agency providing P Hair Care home support services to people who wish to remain P Dental care independently in their own homes. Call or email our Areas covered are Mere, Warminster, Westbury and all 01225 719 333 friendly team on: surrounding villages.  [email protected]

www.carematters-wilts.co.uk [email protected] www.carewatch-wiltshire.co.uk

22 Search for care at www.carechoices.co.uk to find support in your area Local authority contracted home care provider listings

A & T (Salisbury) Ltd Bluebird Care (Wiltshire South) Salisbury Salisbury Tel: 07721 460075 OP D PD LDA MH SI Tel: 01722 568930 OP D PD SI Abicare Services Ltd WCP Butterfly Home Help (Bath and Wiltshire) Bradford-on-Avon Advert page 20 Westbury Tel: 01373 825951 Tel: 01225 864043 OP D PD LDA MH SI YA OP D PD MH SI YA Salisbury C&S Makenston Special Care Service Tel: 01722 343981 OP D PD LDA MH SI YA AD Trowbridge Tel: 01225 762911 OP D PD LDA SI YA Agincare UK Candlelight Care Wiltshire Area Office WCP Chippenham Advert page 19 & 40 Westbury Tel: 01249 652111 OP D PD LDA MH SI YA AD Tel: 01225 776000 OP D PD LDA MH SI YA AD Alabare Christian Care Centres Care Matters (Wiltshire) Ltd Salisbury Warminster Advert page 22 Tel: 01722 322882 OP D PD LDA MH SI YA AD Tel: 01985 218055 OP D SI Arrow Care Services Ltd – Office 3 Carewatch North West Wiltshire WCP Melksham Trowbridge Advert page 22 Tel: 01225 920280 OP D PD LDA MH YA Tel: 01225 719 333 OP D PD LDA MH SI YA AD Ash Care Services Salisbury Ltd Carons Care Line Salisbury Warminster Tel: 01722 346494 OP D PD LDA MH SI YA AD Tel: 01985 850124 OP D LDA MH YA Autonomy Care Ltd WCP Cathedral Gate Domiciliary Care Services WCP Melksham Advert page 22 Salisbury Tel: 01722 340644 Tel: 01225 613010 OP PD LDA MH YA OP D PD LDA MH SI YA AD Celtic Care Services Ltd Beckford Lodge Chippenham Advert inside front cover Warminster Tel: 01249 651908 OP D PD LDA MH SI YA Tel: 01985 847755 OP D PD LDA MH SI YA Cloud Homecare Ltd WCP Beeches Homecare Services, The WCP Warminster Malmesbury Tel: 01373 832597 OP D YA Tel: 01666 825496 OP D PD LDA MH SI YA Cura Homecare BGS Healthcare Ltd Chippenham Chippenham Tel: 01249 463880 OP D PD LDA MH SI YA AD Tel: 01249 821701 OP D PD LDA MH SI YA Dimensions South West Counties Blue Sky Enabling Domiciliary Care Office Trowbridge Chippenham Tel: 0800 456 1337 OP D PD LDA MH SI YA Tel: 0300 303 9098 LDA Bluebird Care (Wiltshire North) Elite Care – Unit 2 Deans Farm WCP Bradford-on-Avon Salisbury Advert page 22 Tel: 01722 323223 Tel: 01225 863565 OP D PD SI YA OP D PD LDA MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs WCP Wiltshire Care Partnership member – page 54 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 23 Safe Care I need Providing care in the comfort of your own home Providing care in the comfort support at WE CAN ASSIST WITH: We operate 7 days a week, 365 days a year of yourand own we are registeredhome with the CQC. The areas home ◆ Personal Care we cover are Bradford on Avon, Melksham, ◆ Lunches Trowbridge, surrounding villages. ◆ Shopping If you would like anymore information please We have been providing care in ◆ Laundry We can assistdon’t hesitatewith: to contact us on any of the West Wiltshire for over 15 years. ◆ Domestic duties below contact details. ◆ Medication promptingPersonal Care: Washing, bathing, Phone Number: 01225 350612 ◆ Safety visits / Showering and dressing sitting service E-mail: [email protected] From a short weekly visit to enhanced daily Website: www.safecare-wiltshire.co.uk ◆ Escort to appointmentsLunches: Fresh or frozen meals care, you can be sure of our full attention to your specific needs. Domestic: General cleaning Laundry: Washing, drying and ironing We pride ourselves on excellent communication SearchShopping: for care You can go in with the carer or skills and friendly service. Contact Details: we can do it for you

Phone yourNumber: areaMedication prompting 01225 350612 “I am on my own with no close relations and Safety visits/ Sitting service really appreciate the excellent care from E-mail: safewww.carechoices.co.uk-care Escort to appointments everyone at Surecare” Mr S @blueyonder. co.uk If you would like anymore information • Find care providers quickly and easily You’re in good hands, Website: www. please don't hesitate to contact us on talk to us: safecare• -Search wiltshire by location and care need .co.uk any of the contact details. t: 01225 760 100 w: surecarewessex.co.uk We operate 7 days a week, 365 days a year.

The areas we cover are Bradford on Avon, Melksham, Trowbridge, surrounding villages

Registered with the CQC

Need help at home? We have Time For You.

For help with personal care, housework, sitting and more call: 01722 774444 www.there4u.org.uk My Willows peace of mind. We are a family run domiciliary care agency that provide Are you looking for that extra care and person centred care for our clients in their own home. All support to help you live the life you choose? of our staff live locally, are DBS checked and are trained At My Willows, we o er tailored home care to suit your to very high standards. We pride ourselves in the services speci c needs. Whether it is helping you to get out of we provide, which include: bed in the morning, accompanying you to the shops, or just lending a friendly ear when you need to talk; Meal preparation • Medication assistance • we can be there when you need us the most.

Personal care • Domestic support • End of life care Find out more about our personalised and much more... care plans by calling 0800 817 4997 or visiting www.somersetcare.co.uk For more information please contact Sally or Kaidey on 01672 514339 or visit innovationswiltshireltd.co.uk

24 Search for care at www.carechoices.co.uk to find support in your area Local authority contracted home care provider listings continued

Fabeliz Prime Care Associates Marlborough Salisbury Tel: 07557 967208 OP D PD LDA MH SI YA Tel: 01980 652526 OP D PD LDA MH SI Forget Me Not Care Ltd WCP Princess Homecare Westbury Chippenham Tel: 01373 858333 OP D PD SI Tel: 01793 381000 OP D PD MH SI Four Hills Care Ltd Safe Care WCP Westbury Trowbridge Advert page 24 Tel: 01373 825630 OP D PD MH SI YA Tel: 01225 350612 OP D PD MH SI YA I-Care Saxon Care Solutions Ltd WCP Warminster Chippenham Tel: 01249 705050 Tel: 01373 461438 OP D PD LDA MH SI YA OP D PD LDA MH SI YA Innovations Wiltshire Ltd – Pelham Court Somerset Care Community Services (Wiltshire) Marlborough Advert page 24 Melksham Advert page 24 Tel: 01225 702141 OP D PD LDA MH SI YA AD Tel: 01672 514339 OP D PD LDA MH Spire Homecare Ltd Invictus Plus Care Salisbury Trowbridge Tel: 01722 327319 OP D PD LDA MH SI YA Tel: 01225 760356 OP PD MH SI YA AD Support Carers Ltd Keiron Starns Care Agency Tidworth Warminster Tel: 01264 791341 OP D PD LDA MH SI YA Tel: 01985 844752 OP D PD LDA MH SI YA AD SureCare Services (Wessex) WCP Louisa Homecare Ltd Trowbridge Advert page 24 Trowbridge Tel: 01225 760100 OP D PD MH SI YA Tel: 01225 800875 OP D PD MH SI YA AD Magnaset Ltd T/A Care Choice There4U (Salisbury) Ltd – Cross Keys House Trowbridge Salisbury Tel: 01722 774444 Advert page 24 Tel: 01225 767571 OP D PD LDA MH SI YA OP D PD SI YA Mencap – Trowbridge Totally Living Care Ltd Trowbridge Salisbury Tel: 01722 567356 Tel: 07535 622135 OP LDA YA OP D PD LDA MH SI YA My Little Angels Care Company Ltd United Response – Wiltshire DCA Trowbridge Chippenham Tel: 01249 765504 Tel: 01225 767806 OP D PD MH YA LDA Voyage (DCA) Wiltshire Nimble Care WCP Chippenham Trowbridge Tel: 01225 618032 Tel: 01249 591048 OP D PD LDA MH SI YA OP PD LDA MH SI YA Wessex Care Community Services Personal Assistant Care Agency Ltd WCP Melksham Salisbury Advert page 40 Tel: 01722 336933 Tel: 01225 701827 OP D PD LDA MH SI YA AD OP D PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 25 Care at Home

Domestic Support

Getting Out and About

Regaining Independence

Wiltshire Care at Offices also in: Southampton Home offices in: Beaminster/Bridport Swanage Waking Salisbury Blandford/ Sturminster Wareham Night 01722 310 222 Christchurch West Moors INESS Bradford On Avon S – U B 3 01225 536 015 Poole Yeovil/Sherborne Y 0

I Y

M E

S Live-in

A I

•

C R A Care

Peace of mind when you need it most. CARE AND HOME HELP The PA Care Directory have spaces for new clients, offering a complimentary service matching a carer to your needs. Contact us today to discuss your own tailored care package, delivered in your own home.

Our experience means that we understand We can provide support for: Companionship and Personal everyone's care needs are different. Finding Elderly support and assistance the right type of care begins with identifying Companionship Care in and around Warminster Emergency care what's important to you. 24-hour care Respite care We provide companionship and support packages to our We strive to provide a personal, tailored Mental health needs clients across the UK, each with their own requirements service that allows you to feel independent, Physical and sensory impairments and we will work with you and your loved ones to get it confident and dignified. Learning disabilities just right. Complex needs such as brain and spinal injuries Continue living life just the way you want with a flexible Companionship and friendliness are at the heart of our service. Our care plan that's as individual as you are. care assistants are fully trained to assist in all personal care duties. We are able to accompany you to events or in doing activities that may Nurseplus have been brilliant and are great at meeting my continuously changing needs, even at short notice. seem a bit daunting, or difficult to access on your own. We are here to take the worry out of travelling and socialising alone. Speak to our friendly team on Please contact us by phone to discuss your needs: 01985 988944 Email: [email protected] Website: www.lighthousecare.co.uk 08000 622 622 nursepluscareathome.com

26 Search for care at www.carechoices.co.uk to find support in your area Home care provider listings Abbeyfield Malmesbury Brighter Days Care at Home WCP Care at Home Salisbury Malmesbury Tel: 07718 647207 OP D PD LDA SI YA AD Tel: 01823 663116 OP D PD SI YA Casbens Supported Living Services Ltd Alina Homecare Devizes Swindon Devizes Tel: 07903749329 OP PD LDA MH YA Tel: 01380 293222 D LDA MH SI AD Cera - Wiltshire Alina Homecare - Salisbury Devizes Salisbury Tel: 07921429662 OP D PD LDA SI YA Tel: 01722 273322 OP D PD LDA YA Chantry Court Altogether Care LLP- Bradford on Avon Westbury Care at Home Tel: 01373 828800 OP Bradford-on-avon Connect and Care Tel: 01225536015 OP D PD LDA MH SI YA Salisbury Altogether Care LLP - Tel: 07305 958649 OP D PD YA Salisbury Care at Home Salisbury Advert page 26 Fairfield Farm College Dilton Marsh Tel: 01722 310 222 OP D PD LDA MH SI YA Tel: 01373 823028 PD LDA SI YA Apex Prime Care - Gillingham Gillingham Advert page 19 Fairways Retirement Village, The Chippenham Advert page 61 Tel: 01747 250013 OP D PD LDA MH SI YA Tel: 01249 705060 OP D PD MH SI Alzheimer’s Support WCP Trowbridge Firs Home Care Ltd, The Tel: 01225 776481 D Calne Tel: 01249 812440 OP D PD MH YA Ambito Community Services Salisbury Salisbury GoodKnight Home Care Tel: 01722 320318 OP PD LDA SI YA Chippenham Tel: 01249 656665 OP D PD SI YA Atwell Care Westbury HF Trust – Wiltshire DCA Tel: 01373 469842 OP D PD LDA MH SI YA AD Devizes Tel: 01380 725455 Audley Care - Inglewood OP LDA YA Hungerford Advert page 20 Home Instead Andover Tel: 01488 209 104 OP D PD LDA MH SI AD and East Wiltshire Pewsey Advert page 28 Bailey Employment Services Ltd WCP Tel: 01672 556300 Melksham OP D Tel: 01225 898232 OP D PD LDA MH SI YA Home Instead Senior Care Bath Bespoke Guardians and West Wilts Swindon Corsham Advert page 28 Tel: 01249 847594 Tel: 01793987157 OP D PD LDA MH SI YA OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 27 Penponds Homecare

Live In Care provides a professional and friendly, fully managed live-in care service that allows you or your loved one to continue to live independently in the comfort of your home, supported by fully trained, experienced and trusted live in carers. We provide live-in care packages Penponds provides good old fashioned values which include: Penponds Homecare will always put our • 24 hour Live-in care • Respite Care Service Users First. We will enable our Service • Waking nights • End of life/Palliative care Users to live and remain in the comforts of their • Dementia care • Holiday Companionship own homes safely with support, to maintain their personal independence in a dignified way to preserve their quality of life. T: 01722 682 452 E: [email protected] T: 01793 337061 E: [email protected] www.penpondshomecare.com www.livein.care

ome. heres no place lie it.

With our absolute focus on quality of service, why are we different ? • We turn up at the agreed time... every time • We send the same person so you alays no ho ill call • We do not provide care in fifteen minute slots ith us its a minimum of an hour • Our staff do not ear uniforms so it loos lie family or friends are visiting Services Include: Companionship - Light Housekeeping Local trips and errands - Meal preparation Respite support - Convalescence support Personal care Specialist dementia and Alzheimer’s care and much more... orth West Wiltshire East Wiltshire outh West Wiltshire outh Wiltshire 01249 713777 01672 556300 01985 988282 01722 515761 .homeinstead.co.u .homeinstead.co.u .homeinstead.co.u .homeinstead.co.u bathestilts andovereastilts arminster salisburyandromsey Picic Par Par ane Corsham ouse ordbroo usiness Centre he esin Centre oman Way Office he all e treet Pesey Crusader Par Warminster P alisbury Wiltshire P P

28 Search for care at www.carechoices.co.uk to find support in your area Home care provider listings continued

Home Instead Senior Care Salisbury Penponds Homecare Ltd and Romsey Swindon Advert page 28 Salisbury Advert page 28 Tel: 01793 337061 OP D PD LDA MH SI YA Tel: 01722 443559 OP D PD MH SI Rainbow Trust Offices at Home Instead Senior Care Warminster Church Farm and Gillingham Chippenham Warminster Advert page 28 Tel: 07580 510915 PD LDA SI Tel: 01985 988282 OP D YA Rangeford Care Housing 21 – Dairy View - Wadswick Green Royal Wootton Bassett Corsham Tel: 0370 192 4226 OP D PD SI YA Tel: 01225 585050 OP D PD MH SI YA Independent Living Solutions Ltd Redjacket Specialist Care Salisbury Salisbury Tel: 01722 441463 Tel: 01722 742442 OP D PD LDA MH SI YA AD OP D PD MH YA Lighthouse Professional Care Ltd Retain Healthcare Ltd Warminster Advert page 26 - Salisbury WCP Salisbury Tel: 01985 988944 OP D PD SI YA Tel: 01722 320000 OP D PD LDA MH SI YA AD Live in Care Salisbury Advert page 28 Retain Healthcare Ltd, Chippenham WCP Tel: 01722 682452 OP D PD MH SI YA Chippenham Lizor Care Concept Tel: 01249 444900 OP D PD LDA MH SI YA AD Salisbury Right at Home Chippenham Tel: 07727 003770 OP D PD MH YA Chippenham Love 2 Care Homecare Services Ltd Tel: 07885 599433 OP D PD YA Swindon Right at Home Swindon Tel: 01793 619152 OP D PD LDA MH SI YA Swindon Nurseplus UK Tel: 01793 602502 Advert page 30 OP D PD SI YA Salisbury Advert page 26 Royal Wootton Bassett Office Tel: 01722 331139 OP D PD LDA MH YA Swindon Old Rectory, The Tel: 01793 232867 OP D PD MH SI YA Trowbridge Shaftesbury Court Tel: 01225 777728 OP LDA YA (Manor Close) OSJCT Florence Court Trowbridge Trowbridge Tel: 01225 760228 PD LDA Tel: 01225 764400 Advert page 3 OP D PD LDA Wiltshire Council Reablement Service Oxleycare Ltd (Chippenham Hub) Tidworth Chippenham Tel: 01980 846690 OP D PD Tel: 0300 456 0111 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 29 Home care provider listings continued See page 29 for the Service User Bands key

Wiltshire Council Reablement Service (Salisbury Hub) Salisbury Tel: 0300 456 0100 OP D PD LDA MH SI YA AD Wiltshire Council Reablement Service (Trowbridge Hub) Trowbridge Search for care Tel: 01722 438128 OP D PD LDA MH SI YA Yourlife (Chippenham) in your area Chippenham Tel: 01823 448150 OP D PD SI www.carechoices.co.uk Yourlife (Devizes) Devizes Tel: 01380 729020 OP D PD SI With so many • Find care providers quickly and easily providers to choose • Search by location and from, where do you care need start? • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests

Quality care and companionship in the comfort of your own home

Right at Home is one of the UK’s most trusted Our services include: care companies. Our local team of friendly, • Companionship reliable carers specialise in assisting people who • Transportation and errands may need a helping hand with day-to-day tasks in • Meal preparation their own home. • Light housekeeping To find out how we can help care for you or your • Help with washing, family, contact our friendly local team in Swindon. dressing and personal care • Medication reminders • Post-operative support 01793 602502 • Holiday and respite cover www.rightathomeuk.com/swindon • Specialist dementia care Email: [email protected] • Live-In Care

30 Search for care at www.carechoices.co.uk to find support in your area Support for carers

Carer definitions Carer – Someone (aged 18 or over) who helps 18) who cares for another person. This may be another person in their day to day life, someone in their family who needs looking after usually a relative or friend, who could not always because they have a disability or an illness. It could manage without that support. This is not the same be a brother, sister, parent or grandparent. A young as someone who provides care professionally or carer should not have to do so much caring that it through a voluntary organisation. makes them upset, unwell or miss school.

Parent carer – A parent, or other adult with parental Young adult carer – Once a young carer reaches 18, responsibility, who cares for a child or young person they become a young adult carer and can receive who requires more care and support than other support tailored to them and their age group. Carer children or young people of the same age. Support Wiltshire has developed an online resource centre and community for young adult carers aged Young carer – A child or young person (aged under 18-25. Visit: www.YACbook.co.uk

Carer Support Wiltshire Do you look after, or help to look after, someone Carer Support Wiltshire will work with the carer, who could not always manage without your help? health and social care providers and colleagues Carer Support Wiltshire is a local charity which can in other charities to look at how it can help carers help carers access all the information and support access additional support. Community Connectors they might need. It offers assessments to identify can also work alongside the carer to help improve carers’ need for support and can put them in touch their wellbeing and build a positive future for them with the information they need, be that on benefits, and the person they care for. debt and money management or support with carer direct payments. It also offers one-to-one and Tel: 0800 181 4118 or 01380 871690 group support, carer cafés in face to face and virtual Email: [email protected] modes plus social outings, complementary therapies Web: www.carersupportwiltshire.co.uk and breaks for carers of all ages.

Young carers Wiltshire Council’s Safeguarding and Support Team Door by emailing: [email protected] assess young people who care for someone else. An and children and parents can self-refer to the assessment is when an adult from the council gets Integrated Front Door on: 0300 456 0108 or: to know the young person and the things they are [email protected] dealing with to see if they need some help. Once the referral is received, it will be allocated to a Anyone who thinks a child could be a young carer practitioner who will contact the family and arrange can refer the child to Wiltshire Council for a young a visit. The assessment is holistic and will look at what carers’ assessment. Professionals should complete a support can be offered to the family. If the young DART (Diagnostic Assessment and Referral Tool) or person is deemed a young carer and their caring SARF (Single Agency Referral Form). responsibilities are having an impact on their day to day lives, a referral will be made to Carer Support SARFs can be sent directly to the Integrated Front Wiltshire, who provide support for young carers.

Visit www.carechoices.co.uk for further assistance with your search for care 31 Carer Support Wiltshire work with Youth Action It is important to let people at school know about Wiltshire (www.communityfirst.org.uk/yaw/ the caring that a young person does so that the young-carers ) to support young carers. Once an school can understand and help. assessment has been completed for a young carer, they may be referred to Carer Support Wiltshire and Young carers moving towards the age of 18 may a support worker will talk to the young carer about also request a ‘transition assessment’ from Carer what help and support can be offered. This could Support Wiltshire. include 1:1 support, coaching, mentoring or fun activities that will give the young carer: This assessment looks at the support needed now and what may be needed from 18 and beyond. • a break from their caring role; Useful information can also be found at the On • a chance to have fun and meet other young Your Mind website which helps young people look carers; and after their own emotional wellbeing, visit: www.onyourmind.org.uk/portfolio-items/caring • a chance to learn new skills.

Wiltshire Parent Carer Council (WPCC) The Wiltshire Parent Carer Council (WPCC) is an children and families receive. Parent carers have independent organisation which is managed and run often, through raising their own families, gained by parent carers for parent carers and was founded first-hand experience of using services. The in 2008. information WPCC gathers is fed directly to the local authority by its representatives who meet on WPCC’s membership is predominantly made up of a regular basis with officers from Wiltshire Council, parents and carers who live in Wiltshire and whose NHS and other agencies. children (aged 0-25 years) have a disability or special educational need (SEND). This could include learning The WPCC also provides their Special Educational or physical disabilities, mental health needs, sensory Needs and Disabilities Information Service (SENDIS) or communication impairment, complex health needs, which offers signposting to specialist services and epilepsy, emotional and behavioural difficulties and/or information about agencies and services for parents autism (this is not an exhaustive list). and carers of children and young people with SEND.

To find out more, call the WPCC on: 01225 The WPCC offers a specialist consultation and 764647, 10.00am to 5.00pm, Monday to Friday, participation service which enables parent carers or visit: www.wiltshireparentcarercouncil.co.uk to have a ‘voice’ in the services and support their

Resource for parents of disabled The lifestyle site for parents children and carers of children with My Family, Our Needs is an online resource additional needs and those who support them. providing impartial information for parents, carers and practitioners supporting children from www.myfamilyourneeds.co.uk birth to 25 years with additional needs.

Birth to Adulthood • Real life blogs As well as guidance, policy and signposting, there is Directory • Ask the Experts • Monthly columnist a lifestyle section for parents covering topics such as health and wellbeing, work, family and relationships. [email protected] • @WeAreMFON Visit: www.myfamilyourneeds.co.uk

32 Search for care at www.carechoices.co.uk to find support in your area First steps

Wiltshire Council’s aim is to support people to live needs, the council may offer you an assessment to independently for as long as possible. The council identify your goals and talk about what options are works with customers, carers and care providers to available to you. make this happen. For information on care or support options, visit: The council will always support people to access www.yourcareyoursupportwiltshire.org.uk or the information, advice and community resources contact the Advice and Contact Team on: that will prevent them developing eligible needs. 0300 456 0111. You can also complete a self- However, if you appear to have care and support referral online.

Assessment If you feel you have a need for care and support, you The assessment focuses on what you want to achieve, can ask the council for an assessment of your care and you will be encouraged and assisted to contribute and support needs. Everyone who appears to need as much as possible. This means that the council will care is entitled to receive an assessment regardless talk with you about how best to meet your needs and of their financial situation. choices. Everyone who receives an assessment will be given information and advice about their needs You can refer yourself for an assessment or be and goals. Ultimately, the assessment will determine referred by: whether you have eligible needs, as measured against national eligibility criteria (see below). • a relative, friend or neighbour (with your permission); If you have eligible needs, the council can support • a social worker or health professional, such as a you to find services to meet those needs. If any of doctor or health visitor; or your needs are not eligible, the council will give • any health or social care agency. you information and advice about how you might reduce the impact of those needs through accessing You can have a carer, friend, relative or advocate community and prevention services. For information with you during the assessment to help put your on when the council might contribute towards the views and wishes forward if you’d like. Your doctor, cost of your services, see page 46. district nurse or other health professional who knows you well may also be contacted if you wish. Further information is available on: If you do not speak English, or if you use British Sign www.yourcareyoursupportwiltshire.org.uk Language, the council can arrange for an interpreter Local agencies for home care and support are to be present. listed beginning on page 23.

National eligibility criteria

There is a minimum threshold for eligible care You may be eligible for support from the council if: and support needs that has been set by central • your needs arise from, or are related to, a physical government to ensure that all local authorities or mental impairment or illness; meet the same minimum level of needs. The aim is to make sure all decisions on who receives help and with care and support are made fairly, openly and • as a result of those needs you are unable consistently. to achieve two or more of the specified

Visit www.carechoices.co.uk for further assistance with your search for care 33 outcomes (examples of these are: managing Carers’ eligibility works in a similar way to this. and maintaining nutrition; maintaining personal Eligibility is based on the impact of caring on the hygiene; and managing toilet needs); carer’s wellbeing. and Following a decision on your eligibility, you will be • as a consequence of being unable to achieve assessed to see whether you need to make a financial these outcomes there is, or there is likely to be, a contribution to any services provided by the council, significant impact on your wellbeing. see page 46. There are many council services which are not means-tested, including bus passes and blue For your needs to be considered eligible for support, badges for disabled people and carer support. you must meet all three criteria. In other words, if you are unable to achieve two or more of the above For more information, call the Advice and outcomes, but this doesn’t have a significant impact Contact Team on: 0300 456 0111 or visit: on your wellbeing, then you are not eligible for www.yourcareyoursupportwiltshire.org.uk support. Whole-life specialist providers

The council and Bath & North East Somerset, The beliefs that underpin these aims and influence Swindon and Wiltshire Clinical Commissioning Group the Alliance’s approach are: (BSW CCG) have established a Good Lives Alliance • Co-production – providers should actively covering all specialist services purchased. Providers demonstrate how services can develop with the will need to become part of the Alliance if they wish input from individuals and their families/carers to receive priority offers to provide services. The who use them. aim is to encourage as many providers as possible operating in Wiltshire to participate. This will enable • Challenge – providers should challenge their own the Alliance to work with providers to: expectations of users, partner providers and the community. • create a stable and sustainable adult health and • Competence – providers should seek to improve social care market; the competence of all those they interact with to • implement a stable and fair pricing structure; further the achievement of individual outcomes.

• maintain good quality services and develop and The Alliance will encompass support services for share best practice amongst members of the adults of working age who may present mental Alliance; health needs, learning disability (with or without • utilise performance and quality data to support dementia), autistic spectrum condition, physical or and develop a proactive approach to ensure sensory needs. This may cover young adults (16-25). services meet future demand and needs; and Providers may be commissioned to provide services that support individuals in a family environment. This • ensure all care service experiences are positive is especially important for avoiding the ‘transitions and provide continuity of service for individuals in cliff edge’ (18-25 years) for those transferring from their journey through health and social care. children’s services to adult services.

The council and BSW CCG will work with Alliance The Alliance is viewed as a platform to drive members to develop the care market, direct innovation and creativity in the form of new services resources at innovative projects that increase and development opportunities. For example, the market capacity and share resources to develop and Alliance may commission independent services for maintain a resilient and stable workforce. people over 16 years.

34 Search for care at www.carechoices.co.uk to find support in your area The Alliance providers will deliver social care individuals are proactively supported to achieve outcomes as set out in an individual’s support outcomes. plan. It is important to emphasise that this is not prescriptive and should not prevent imaginative The service types the Alliance are looking to and alternative solutions which may better suit an commission include but are not limited to: individual, or an outcome being delivered. Examples of this could include; working towards attending • Supported living. an event, revisiting a hobby or activity or simply • Supported housing with accommodation. improving an individual’s quality of life. These solutions will not be costed as part of an individual’s • Short breaks. support plan, but they are important, and all parties should focus on delivering ‘wellbeing’ at all times. • Residential and nursing care. • Extra care. Where appropriate, services may be commissioned on a time-limited basis on the understanding that • Parent enabling service.

Hearing and Vision Team This specialist countywide team are based in Devizes Access to the service is also available via email, SMS, and provide a range of services for people who Skype, WhatsApp, Facetime, fax, minicom, letters or have limited or impaired sight, are D/deaf or have telephone. an acquired hearing loss or are deafblind, this is sometimes known as dual sensory impairment – The team also have a resource centre in Devizes which is when a person has a significant combination where members of the public and professionals of hearing and sight loss. can access specialists to gain further information, advice and support and look at equipment that may Deafblindness is a direct impairment that is more support individuals with maintaining independence. than ‘just’ the loss of your vision and hearing. It is a The centre offers a drop-in service from 9.00am unique impairment and is recognised in the Care Act to 12.00pm on Tuesdays for enquiries relating as needing a specialist assessment of needs. to hearing, and for enquiries linked to vision the team works with its partners at Wiltshire Sight and The Hearing and Vision Team consists of the appointments can be made to view equipment via following: the contact details below.

• Social workers with D/deaf people. Hearing and Vision Resource Centre • ROVIs (Rehabilitation Officers with People who Southbroom Road, Devizes SN10 5AB are Visually Impaired). The team offers support with day-to-day living such • ROHIs (Rehabilitation Officers with People who as using a telephone, preparing meals or getting out are Hearing Impaired). in the community. The team also signposts to other services, providing information and advice, including • Dual Sensory Lead. equipment providers to help customers maintain • Dual Sensory Specialists. their independence at home.

• Communicator Guides for people with a dual The team can provide assessments that include the sensory impairment. everyday needs of adults, both in relation to sensory difficulties and to the ability to live safely and The team answer public enquiries face-to-face independently. This is achieved by providing a range through a number of ‘front doors’ in the community, of specialist services, for which eligibility is assessed. primarily for British Sign Language (BSL) users. These services include, amongst others:

Visit www.carechoices.co.uk for further assistance with your search for care 35 • training in independent living skills, such as For referrals to the service, the individual needs to cooking and getting around, both in and out of have a diagnosed hearing loss and/or a diagnosed your home through indoor and outdoor mobility visual impairment (Macular Degeneration for training; example). This is to check that the individual has already had specialist input from a medical • counselling and therapeutic work; professional to ensure that the support the service • advocacy; offers complements that of a social care perspective.

• training in communication skills, such as the use The team takes referrals from several different of textphones and reading Braille; sources; the individual themselves, a carer, neighbour • advice on communications services, such as sign or professionals working with that person. language interpreters; The Hearing and Vision Team • sensory awareness training, for the pubic and Tel: 01380 826480 (voice/text). other professionals; SMS: 07899 067466 (text). • providing access to a wide range of equipment Email: [email protected] such as talking books, large print labels and markers, visual, audible and tactile alarms; Wiltshire Sight Providing information and advice across the • support for carers; county for those living with or newly diagnosed • registration as severely sight impaired, sight with sight loss. Wiltshire Sight has a resource impaired, dual sensory, D/deaf or hearing centre enabling technology demonstrations impaired; for daily living and mobility aids, provides social opportunities to help connect people living with • liaising with and supporting voluntary agencies, sight loss and a diverse range of family activities. including those engaged in service user St. Lucy’s Sight Centre, Browfort, Bath Road, consultation; and Devizes SN10 2AT Tel: 01380 723682 (call this number to talk to a • accessing information, communication and Community Sight Loss Advisor). mobility.

Dementia care If you are worried that you or someone you know memory test. They may refer you to a memory clinic may have dementia, it is important that you talk to if they suspect your symptoms are due to a less your doctor as soon as possible. It may be that your common type of dementia. symptoms are caused by something else. Whether you are seeing your GP or have been Your GP will be able to rule out any illnesses or referred to the Memory Service it is advised that you conditions that may have similar symptoms to take someone, such as a family member, with you so dementia, including depression and infections. that everyone can be involved where appropriate. The implications of a diagnosis will be discussed, It’s natural for people’s memories to get a little with information and advice being given, and there worse as the body ages, however, if your memory will be the opportunity to discuss any possible issues are causing difficulties in your day-to-day life, medication and support that may be available to you should speak to your doctor about it. help you to manage the situation.

The doctor will want to know about your day-to- If you do get a diagnosis of dementia, you will have day life and how you are coping. They will run some lots of questions. There is a team of Dementia physical tests, including blood tests and a short Advisors across Wiltshire and there will be a named

36 Search for care at www.carechoices.co.uk to find support in your area advisor in your area, which your GP practice can Alzheimer’s Support have developed The Dementia give you contact details for. Dementia Advisors Roadmap, an online resource to guide people can answer questions, help work out any benefits through the process of being diagnosed with you are eligible for and tell you what services are dementia in Wiltshire. It is a simple guide to what available in your area. to expect (and what to ask for) at every step of the way. It leads to the Support Village, where you’ll find Sometimes getting a diagnosis can take time, all sorts of useful information about living as well as but this should not put you off. If you do not feel you can with dementia. It is designed to be used by confident talking to your doctor, there are local healthcare professionals as well as by families and charities you can talk to. Alzheimer’s Support is an individuals. You can see The Dementia Roadmap on award-winning local charity which exists to improve the Alzheimer’s Support website: quality of life of families affected by dementia in www.alzheimerswiltshire.org.uk Wiltshire; it runs the Dementia Advisor Service and community services, including award-winning day Alzheimer’s Society also has a presence in clubs, one-to-one home support and more. Wiltshire, see page 56 for contact details. It runs the Dementia Connect support line, which can Alzheimer’s Support also offers personalised be accessed by calling: 0333 150 3456. information and signposting for people with dementia and their carers as well as over 40 For information about dementia care services, community activity groups. The groups available such as care and support in your home or care include Music for the Mind, Movement for the home, contact Wiltshire Council on: 0300 456 Mind, memory cafes, art groups, discussion groups, 0111 or Alzheimer’s Support on: 01225 776481 nature and gardening groups and many more. These or: 01380 739055. services are designed to keep minds and bodies active and reduce isolation. There are also services Listings of home care providers start on page 23; to support family carers, including monthly carers’ those offering dementia care services are marked groups and twice-yearly training courses. with D. Accommodation

Shared Lives Wiltshire

Shared Lives they support to gain a sense of connectedness Wiltshire helps and inclusivity in their local communities. people to be part of a family, live within “I can now understand the people I meet, out a carer’s home and and about, because of the experiences I have receive the appropriate support or care. had within Shared Lives” – Shared Lives Wiltshire customer. The service places adults who have mental health needs or learning disabilities, physical impairments, Shared Lives Wiltshire offers long- and short-term are older or those who, for a variety of reasons, placements, respite and home from hospital provision. cannot manage to live without support. Shared The Wiltshire service is currently rated as Good. Lives carers provide support with daily tasks, from personal care and accessing health services, to Shared Lives Wiltshire making decisions and learning new skills. Tel: 01380 826451 Email: [email protected] Facebook: @SharedLivesWilts Shared Lives carers promote people’s rights, Twitter: @SLWiltshire choices and independence, and help the people

Visit www.carechoices.co.uk for further assistance with your search for care 37 Sheltered housing Sheltered housing is accommodation specifically • Most properties offer an alarm system so that designed for older people (or younger disabled you can call for help in an emergency. Calls go people) to allow you to live independently. There through to a call centre who are responsible for are several reasons why you may want to consider contacting whoever you have identified as the sheltered housing: responder, or the emergency services, in such circumstances. • It might be that your current property is simply too big for you, or you are having trouble keeping Sheltered accommodation can be bought or rented, up with maintenance and repairs. Sheltered either by individuals or couples. There is a diverse housing can offer a smaller and easier-to- range of sheltered and retirement housing schemes manage alternative. in Wiltshire, including bungalows and flats offering • Sheltered housing properties are built with older communal facilities. They are managed by different or disabled people in mind and are usually compact registered providers (landlords) who are responsible and easy to get around. Most have been built (or for the upkeep and maintenance of the building, adapted) to suit people with reduced mobility or grounds and housing services, such as communal disabilities and include features such as hand rails in lighting and heating. the bathroom, wider corridors and lifts. • Sheltered housing offers opportunities to You will pay service charges to the landlord socialise with other people of a similar age, this for your home, utilities and maintenance of can be a great way to meet with like-minded the scheme in which you live and pay rent if people and help tackle loneliness. applicable. • Sheltered housing can feel more secure than To apply for sheltered housing, download the living alone. It can be reassuring to know that application form from the Homes 4 Wiltshire other people are around. Many sheltered housing website and return it to the team. Visit: schemes have a community feel, with shared www.homes4wiltshire.co.uk spaces.

Extra care housing Extra care housing is for people who want to live at other schemes this is through an emergency call independently but who may be finding it difficult to system. manage in their current home. Extra care housing may also have other facilities Extra care was developed in Wiltshire so that people such as a hairdresser, social activities or in some could have more choice about where they receive cases, meal provision. their care. It means that people who need extra support have an alternative to residential care. This can be especially important to couples who want to be able to stay together even if their care needs increase.

There are several types of extra care housing schemes. Properties can be rented or bought and, if the property is rented, the rent is usually covered by housing benefit.

People living in extra care have access to 24-hour support. Sometimes this is provided by staff on site,

38 Search for care at www.carechoices.co.uk to find support in your area Applications are usually considered from people Dairy View who are aged 55 or over, have a need for care and Cloatley Crescent, Royal Wootton Bassett SN4 7FU have a local connection to Wiltshire. Housing & Care 21 Tel: 03701 924226 For further information, please contact the Advice Email: [email protected] and Contact Team on: 0300 456 0111. Florence Court Extra care schemes in Wiltshire Rutland Crescent, Trowbridge BA14 0FH The Orders of St John Care Trust Bell Orchard Tel: 01225 764400 Field Close, Westbury BA13 3AR Email: [email protected] Selwood Housing • Tel: 01225 715715 Email: [email protected] Meadow Court Aston Close, Pewsey SN9 5AH • Aster Group Burnham Court Tel: 0333 400 8222 Burnham Road, Malmesbury Email: [email protected] SN16 0BQ • Abbeyfield Tel: 01666 825582 Needham House Email: [email protected] Victoria Road, Devizes SN10 1FA Wiltshire Council • Tel: 01380 724194 Crammer Court Email: [email protected] Church Walk, Devizes SN10 3AW • Aster Group For more information on extra care housing in Tel: 0333 400 8222 Wiltshire, please call: 0300 456 0100 Email: [email protected] or email: [email protected]

Find out more, please visit our website 01793 239 432 | agincare.com/wiltshire

Visit www.carechoices.co.uk for further assistance with your search for care 39 Care homes Care homes offer accommodation and personal • remember, the care must suit your needs; care for people who may not be able to live • a careful and honest assessment by the care independently in their own homes. There are two provider should establish whether the home main types of care home: matches your needs, but bear in mind that your requirements may change; Care home offering personal care only A care home provides support for people who are • consider whether the home is sufficiently unable to live independently in their own homes safe/secure; but who do not need nursing care. The home provides help with personal care, such as washing • ask what activities and facilities are offered; and and dressing, provides meals and laundry services • ask if the home normally does business with the and arranges activities for residents. Some homes council at the council’s fee levels and, if not, find also specialise in caring for people who are living out whether you would have to move or find with dementia or other long-term conditions. someone else (known as a third party) to help pay your care home fees should you seek financial Care home with nursing support from the council in the future. A care home with nursing (or ‘nursing home’) provides all the care that is available in a care See page 46 for more information about paying for home but also has a registered nurse on duty care. 24 hours a day. Comprehensive lists of care homes and care homes with nursing in Wiltshire start on page 63. Choosing a home A countywide list of home care providers begins If you are unsure which type of home would be on page 23. suitable for you, you can ask for a care needs assessment.

If you have savings or capital of less than £23,250 you may be entitled to a contribution from the council to help you pay for your care. For more information about paying for care see page 46.

If you live in a care home with nursing, the NHS will pay part of the care home fees direct to the home, provided you meet the relevant criteria. This is called Funded Nursing Care (FNC). The current amount that the NHS pays for FNC is £183.92 per week.

Before you move to a care home If you are thinking of moving into a care home, it Real care is Wessex Care is a good idea to get an assessment before you make the decision. This will help you choose the We are a family run group of care homes in Salisbury, Wiltshire, right type of care and find out whether you are with a distinctly different approach to looking after vulnerable entitled to a contribution towards your fees from adults, offering them a home in the real sense of the word. the council and/or the NHS. 01722 336 933 [email protected] When looking for a care home: Find out more on our website wessexcare.com • is it Care Quality Commission registered?

40 Search for care at www.carechoices.co.uk to find support in your area Out of county care You can choose a care home outside your home For more information about paying for care, see county. You may want to be closer to friends or page 46. family, or you may want to relocate to another part of the country. If you are paying for your own care, you should contact the local authority in the area that you are If you choose to move to a new local authority moving to, so that they can support you with advice area and, before you move, you are eligible for and information. It is important to find out about the support from Wiltshire Council to pay for your support that your new local authority could give you care, Wiltshire Council may contribute to the if you need help to pay the care home fees in the costs of your care home placement in the other future. area. If you pay for your own care when you move, any The council will usually only pay care home fees that help that you may later need to pay for care would are the same as the fees that the local authority need to come from the local authority in the area where you are moving to would pay. If the care you move to. home that you would like to move to is more For help finding care across England, visit: expensive than this, the council might offer you an www.carechoices.co.uk with details of your alternative at a fee that it would agree to pay, or you requirements. may wish to pay a ‘top-up’ to cover the difference.

Inspecting and regulating care services Health and social find reports and ratings on the CQC’s website (www. care services must be cqc.org.uk ). Care providers must also display their registered to show that latest rating at their premises and on their website. they meet a set of standards. You can also tell the CQC about your experiences The Care Quality Commission (CQC) is the of care – good or bad. It can use your information independent regulator of health and social care in to see where it should inspect next, and what to England. It registers care providers and inspects and look out for when it does. If you want to share your rates services. When things go wrong, the CQC can experience of care, visit: www.cqc.org.uk/share also take action to protect people who use services. After an inspection of a care home or home care Tel: 03000 616161 agency, the CQC publishes a report of what it found. Email: [email protected] The report looks at how well the service meets Web: www.cqc.org.uk the CQC’s five key questions: Is the service Safe? Write to: The Care Quality Commission, Citygate, Effective? Caring? Responsive to people’s needs? Gallowgate, Newcastle upon Tyne NE1 4PA Well-led?

Each care home and home care agency will get an overall rating of outstanding, good, requires improvement or inadequate. It will also get ratings for each key question. The ratings mean you can easily see where a service is performing well, and where it needs to improve.

It’s always a good idea to check inspection reports and ratings when choosing a care service. You can

Visit www.carechoices.co.uk for further assistance with your search for care 41 Celebrating Life

Our homes are more than care homes. They’re family homes. Friendly homes. Homes that provide tailored care, beautiful environments and choice in every meal or activity. Places that celebrate the little things that mean everything – morning, noon and night. Visit us anytime for friendly advice and to look around. You can also find helpful information at www.barchester.com

Cepen Lodge Henford House Milford House Chippenham Warminster Salisbury SN14 6UZ BA12 9PB SP1 1NJ 01249 489 229 01985 881 730 01722 622 082

The Cedars White Lodge The Wingfield Landford Swindon Trowbridge SP5 2EJ SN5 0AD BA14 9EN 01722 626 379 01666 718 761 01225 560 035

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

Staff Personal preferences What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you enjoy? Catering Is there an activities co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Celebrating Life Is there a choice of food at mealtimes? Is alcohol available/allowed if you Life in the home Our homes are more than care homes. They’re family homes. want it? Friendly homes. Homes that provide tailored care, beautiful Is the home adapted to suit your needs? environments and choice in every meal or activity. Can visitors join you for meals? Can you bring your own furniture? Places that celebrate the little things that mean everything – morning, noon and night. Are there enough plug sockets in Fees Visit us anytime for friendly advice and to look around. the rooms? You can also find helpful information at www.barchester.com Do your fees cover all of the services Are there restrictions on going out? and activities? Cepen Lodge Henford House Milford House Is there public transport nearby? Chippenham Warminster Salisbury Are fees likely to change regularly? SN14 6UZ BA12 9PB SP1 1NJ Does the home provide any transport? Is the notice period for cancellation of 01249 489 229 01985 881 730 01722 622 082 Can you make/receive calls privately? the contract reasonable? The Cedars White Lodge The Wingfield Can you decide when to get up and Could you have a trial period? Landford Swindon Trowbridge go to bed? Can you keep your room if you go SP5 2EJ SN5 0AD BA14 9EN 01722 626 379 01666 718 761 01225 560 035 Does the home allow pets? into hospital? Does the home use Digital Care Can you handle your own money? Residential care • Nursing care • Dementia care • Respite care & short breaks Planning accessible to families? *See page 41. En-suite rooms • Delicious meals • Daily activities • Spa bathrooms • Wi-fi Visit www.carechoices.co.uk for further assistance with your search for care 43 Care Beyond Compare in Wiltshire

Offering 24 hour nursing, residential, respite and dementia care, all Porthaven Care Homes are places to live well. Whether you're looking for a care home for yourself or for a loved one, you can be conﬁ dent that Porthaven is the right choice. CALL TO BOOK A VISIT OR FIND OUT MORE AT PORTHAVEN.CO.UK

Savernake View, Priory Court, Salisbury Road, Marlborough SN8 4FE. Tel 01672 555287 Wiltshire Heights, 16 Cottle Avenue, off Berryﬁ eld Rd, Bradford on Avon BA15 1FD. Tel 01225 435588 Residential dementia care checklist © 2020 Care Choices Ltd

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 43. You can download and print this checklist at www.carechoices.co.uk/checklists

Design Health Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room?

Care Beyond Approach to care Activities Does the home follow a specific Are residents able to join in with Compare approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? in Wiltshire Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? Offering 24 hour nursing, residential, respite and dementia care, all Porthaven their own? Care Homes are places to live well. Whether you're looking for a care home for Does the home have a specific yourself or for a loved one, you can be conﬁ dent that Porthaven is the right choice. Are residents sitting in front of the TV approach to end of life care? CALL TO BOOK A VISIT OR FIND OUT MORE AT PORTHAVEN.CO.UK or are they active and engaged? Does the home keep up to date with Savernake View, Priory Court, Salisbury Road, Marlborough SN8 4FE. Tel 01672 555287 Are there rummage boxes around? best practice in dementia care? Wiltshire Heights, 16 Cottle Avenue, off Berryﬁ eld Rd, Bradford on Avon BA15 1FD. Tel 01225 435588 *See page 41.

Visit www.carechoices.co.uk for further assistance with your search for care 45 Paying for care

The information here has been developed by a and support, it is important that you get information group of public organisations and charities to help and advice about the options open to you regarding people make better and more informed decisions the type of service that might suit you. The council about paying for care, and to encourage people to can help you identify services and resources in your obtain information and advice about the use of their community that will help you live at home. It will money in this regard. also conduct a financial assessment based on your income, capital and savings to see whether you are Before you think about the likely costs of any care eligible for any financial support from the council.

Financial assessments Social care is a chargeable service. If you need care If you have income, capital or savings of more and support, contact the council for an assessment than £23,250, you will have to pay for any care of your needs. This will determine your care and services you require, but you are entitled to support needs and whether any of those needs discuss your needs with someone at Wiltshire are eligible. See page 33 for more information Council who is trained to advise you. For further on assessments. You may be able to regain your information about your options, visit: independence with equipment or adaptations to www.yourcareyoursupportwiltshire.org.uk or your home or through programmes of rehabilitation. see ‘Support for people who are funding their own care’ on page 47. For more information on remaining independent, see page 11 or call the Advice and Contact Team on: If you have income, capital and savings of less than 0300 456 0111. Alternatively, visit: £23,250, you may be entitled to funding support www.yourcareyoursupportwiltshire.org.uk from the council. The council will advise you on this in more detail. If you do have eligible care needs, the council will assess your income, savings and capital The amount you may have to contribute to your in accordance with national guidance and its care and support will be based on your individual Charging for Care policy. This will determine who is circumstances and your financial assessment carried responsible for meeting the cost of your care and out by Wiltshire Council. As part of this assessment, how much you might need to contribute. As part of the council will check that you are receiving all the financial assessment, a welfare benefit check relevant benefits you are entitled to. will be completed to ensure that you are in receipt of all applicable benefits. For further information, contact the Advice and Contact Team on: 0300 456 0111 or visit the The value of your main home is only included in ‘paying for care’ section at: your financial assessment if you are moving into www.yourcareyoursupportwiltshire.org.uk permanent residential care.

Personal budgets A personal budget is the amount of money it costs budget will be based on your eligible needs and your to pay for the care and support you require to meet support plan. your eligible needs. Everyone who is eligible for a council contribution towards the cost of their social You will usually have to pay a contribution towards care will be offered a personal budget once their your personal budget. If your personal budget is to needs have been agreed. The value of your personal meet your needs for support as a carer, then you

46 Search for care at www.carechoices.co.uk to find support in your area will not be required to pay a contribution towards set by Government (currently £23,250). your carer support. Contributions will be based on a means-tested financial and benefits assessment, If the council is contributing towards your personal which will identify how much you will need to budget, you can choose to have it managed by the contribute towards care services. council, or you can choose to manage it yourself through a direct payment or it can be managed by Most services are means-tested, and you will likely an authorised person. You can also decide to have need to fund all of your care if you have savings, some support managed by the council and some by capital and income above the maximum threshold yourself.

Direct payments If you choose to take at least some of your personal A carer may be able to get a direct payment to pay budget as a direct payment, either with or without for support or services which will help them to carry assistance, you will receive a payment to organise on caring, although they cannot use the payment to and buy services yourself. If you are not able to support the person they care for. manage the direct payment, then an authorised person may be able to manage it on your behalf. Direct payments cannot be used for:

An authorised person is someone who agrees to • health services; manage a direct payment for a person who lacks • permanent care in a care home or care home capacity according to the Mental Capacity Act with nursing; 2005. An authorised person must have the capacity to manage the direct payment and be deemed • anything illegal; or appropriate by the local authority. • services which are managed by the council, e.g. its in-house day care service. Direct payments can be used to arrange support designed to meet your needs in a way that makes To learn more about having a direct payment, sense to you. The council will agree the support with or for support with an existing direct payment, you and write it into your support plan. contact the Wiltshire Centre for Independent Living which is commissioned by the council. Call: You can choose to use your direct payment to buy 0300 123 3442. You can also contact the council’s care from an agency or employ your own personal Advice and Contact Team on: 0300 456 0111. assistant.

Support for people who are funding their own care If you have eligible needs, and have capital, income as the twelve-week property disregard, as the value and savings below £23,250 and a property that of your property is disregarded from the financial would normally be taken into account in your assessment for up to 12 weeks. You may be entitled financial assessment (see page 46), you may be to this disregard if your other capital (excluding entitled to some of the following assistance with your property) totals less than the current threshold funding your care: of £23,250. You will still be required to make a contribution to your care, this will be based on your The twelve-week property disregard remaining capital and income. If you are moving into a residential or nursing setting on a permanent basis and your home is to be Deferred payment agreements included in your financial assessment, the council After the twelve-week property disregard period may be able to assist you with the cost of your care (if applicable), you may be eligible for a deferred during the first 12 weeks of your stay. This is known payment, whereby the council contributes towards

Visit www.carechoices.co.uk for further assistance with your search for care 47 your care fees and the money is considered as a loan Healthcare in your own home, this means that against the value of your home. The loan is then the NHS will pay for healthcare (e.g. services from recovered once your house has been sold or from a community nurse or specialist therapist) and your estate. However, the council may limit how associated social care needs (e.g. personal care and much it will pay, and it may affect your entitlement domestic tasks, help with bathing, dressing, food to pension credit or income support if your property preparation and shopping). In a care home, the NHS is not seen to be on the market, as it will be treated also pays for your care home fees, including board as capital by the Department for Work and Pensions and accommodation. (DWP). For further information, contact the Continuing NHS funding Healthcare Team at Wiltshire Clinical Funded nursing care Commissioning Group on: 01380 733865 or If you need nursing care in a care home with email: [email protected] nursing, you may be entitled to funding from the NHS towards the nursing care part of your fees. Running out of money You should ask your local council, the local clinical If you are fully funding your own care and your commissioning group, your hospital or doctor capital, savings and income begin to fall to £23,250, whether you might be entitled to this. you should let the council know well in advance. It may conduct assessments of your needs and finances NHS Continuing Healthcare to see if it can help you with your care costs. NHS Continuing Healthcare is the name given to a If you do become eligible for support from the package of care which is arranged and funded solely council, but the care that you are already receiving by the NHS for individuals outside of hospital, who costs more than the council is able to pay, you may have primary ongoing and severe healthcare needs. want to fund the difference by using a third party. You can receive NHS Continuing Healthcare in any This is known as a third party top-up payment, see setting, including your own home or a care home. page 49 for more information. NHS Continuing Healthcare is free, unlike support provided by local authorities for which a financial Contact Wiltshire Council to find out more: charge may be made. 0300 456 0111 or see page 49 for information on getting financial advice. If you are found to be eligible for NHS Continuing

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality With so many providers to choose from, • Links to inspection reports where do you start? • Additional information, photos and web links • Brochure requests

48 Search for care at www.carechoices.co.uk to find support in your area Top-ups If you are eligible for the council’s support with your they are required. They will need to sign a contract care home fees, you will be offered a choice of at with the council to confirm that they are able to do least one home that meets the local authority’s this. funding rates. If you decide to live in a more expensive home and someone is able to make an If the additional payments stop being paid for any additional payment for you, they will have to pay reason, you should seek help and advice from your the difference between the council’s rate and the council. You may have to move to a cheaper home amount the home charges. This additional payment within the local authority’s funding levels. is called a ‘top-up’ or ‘third party payment’. If you are already resident in a care home, and no You are unable to make this additional payment top-up was required when you became a resident, yourself except if you are entitled to the twelve- the home may seek to introduce one at a later week property disregard. During the twelve-week date, which would need to be agreed first with the property disregard you can pay the top-up from local authority. This may happen if a change to your your own savings or income. arrangements is made at your request or with your agreement, for example you move to a nicer room. Before anyone agrees to pay your top-up, they It is important to note that councils have a duty should be aware that the amount may increase, to offer you a place at a home that accepts their usually once a year, and they need to be confident funding rates. If no such place is available, the that they can sustain the payments for as long as council should not charge a top-up.

Seeking financial advice Some advisors specialise in the financial needs of Tel: 0800 055 6112 people who may need care and support now or in Web: www.ageuk.org.uk the future. Those advisors who have taken steps to become independently accredited can offer added Citizens Advice reassurance that they offer the practical help and Provides quality, free, independent, confidential guidance needed to make the right decisions at the and impartial advice for everyone. right time. Tel: 03444 111444 Web: www.citizensadvice.org.uk You can access both general information about paying for care and information about accredited financial advisors in your area through the Society of Later Life Advisers (SOLLA); visit: www.societyoflaterlifeadvisers.co.uk or call: 0333 202 0454.

The Money Advice Service also gives information about finding independent financial advisors. Tel: 0800 138 7777 Web: www.moneyadviceservice.org.uk

Citizens Advice or Age UK can advise you further.

Age UK Provides independent information and advice on finding and paying for care.

Visit www.carechoices.co.uk for further assistance with your search for care 49 Essential information

Keeping people safe Wiltshire Council and its partner agencies expect through neglect or poor professional practice as health and social care services to respect people’s a result of the structure, policies, processes and dignity, independence, choice and safety and to practices within an organisation. have zero tolerance towards abuse. The council and • Domestic abuse, including any incident or its partner agencies recognise that people can be pattern of incidents of controlling, coercive the victim of abuse or neglect. This could include or threatening behaviour, violence or abuse the following: between those aged 16* or over who are, or • Physical abuse, including hitting, slapping, have been, intimate partners or family members pushing, kicking, misuse of medication, regardless of gender or sexuality. This can inappropriate restraint or inappropriate encompass, but is not limited to, psychological, sanctions. physical, sexual, financial and emotional abuse. • Sexual abuse, including rape and sexual assault, *Although this definition refers to those over 16, contact or non-contact sexual acts to which in the context of this policy, safeguarding adults the adult at risk has not consented, or could not refers to victims of domestic abuse who are 18 consent or was pressurised into consenting. years or over. • Psychological abuse, including emotional abuse, • Modern slavery, including slavery, human threats of harm or abandonment, deprivation of trafficking, forced labour and domestic servitude. contact or communication, humiliation, blaming, • Self-neglect, including neglecting to care for controlling, intimidation, coercion, harassment, one’s personal hygiene, health or surroundings verbal abuse, isolation or withdrawal from and behaviour such as hoarding. services or supportive networks. • Financial or material abuse, including theft, fraud, Where might abuse occur? exploitation, pressure in connection with wills, Abuse can take place in any situation: property or inheritance or financial transactions, or the misuse or misappropriation of property, • where the person lives, either alone or with possessions or benefits. someone else; • Neglect or acts of omission, including ignoring • in supported/sheltered accommodation; medical or physical care needs, failure to provide • within nursing, residential or day care settings; access to appropriate health, social care or educational services, the withholding of the • in hospital; necessities of life, such as medication, adequate • in custodial situations; nutrition and heating, failure to report abuse or • where support services are being provided; and risk of abuse. • Discriminatory abuse, including that based on a • in public places. person’s ethnic origin, religion, language, age, sexuality, gender, disability, and other forms of Who might be the abuser? harassment, slurs or similar treatment. Those who carry out abuse or neglect are not confined to any section of society, and may hold a • Organisational abuse, including neglect and poor position of trust, power or authority in relation to care practice within an institution or specific an adult in need of care and support (from here on care setting such as a hospital or care home, referred to as ‘adult’ in this section). A person who for example, or in relation to care provided in causes harm may be: one’s own home. This may range from one-off incidents to ongoing ill-treatment. It can be • a member of staff, proprietor or service manager;

50 Search for care at www.carechoices.co.uk to find support in your area • a member of a recognised professional group; Team and ask for more information. There is also information about forms of abuse on Wiltshire • a volunteer or member of a community group Council’s website: such as a place of worship or social club; www.yourcareyoursupportwiltshire.org.uk • a service user or adult at risk; If you have any concerns about a vulnerable • a spouse, relative or member of the adult’s social person being harmed or neglected, you should network; contact the Advice and Contact Team: • a carer, i.e. someone who has the right to an assessment and may be eligible for services to Tel: 0300 456 0111 meet their caring role independently of an adult Textphone: 01225 712501 at risk; Out of hours: 0300 456 0100 Web: • a neighbour, member of the public or stranger; www.yourcareyoursupportwiltshire.org.uk • a person who deliberately targets adults at risk; or If you think someone is in immediate danger call the emergency services straight away on: 999. • in the case of self-neglect, the adult themselves. Disclosure and Barring Service (DBS) All organisations providing health, housing and The Disclosure and Barring Service (DBS) helps social care services in Wiltshire should follow the employers to make safer recruitment decisions Policy and Procedures for Safeguarding Adults and prevents unsuitable people from working with Wiltshire (2017) and report any allegations or vulnerable groups. It replaces the Criminal Records suspicions that a vulnerable adult is being abused. Bureau (CRB) and Independent Safeguarding Members of the public should also report abuse to Authority (ISA). the council if they suspect or know about it. Anyone employing a Personal Assistant is advised to Your concern will always be taken seriously. For carry out a DBS check. You can be supported to do more information about abuse, and to read the this by the direct payment support organisation, see Policy and Procedures for Safeguarding Adults page 47 for more information. Wiltshire, visit the Wiltshire Safeguarding Adults Board website: www.wiltshiresab.org.uk For more information, visit: www.gov.uk and search ‘DBS’. Alternatively, contact the Advice and Contact

Finding care in your area Looking for care in your area? Want to know the The website includes detailed information for each quality rating of providers you’re considering? Care care provider, including the address, phone number Choices, publisher of this Guide, has a website and the service’s latest CQC inspection report and providing comprehensive details of care providers as rating (see page 41), indicating the quality of care well as essential information. provided.

You can search by postcode, county or region for You can also view an electronic version of this care homes, care homes with nursing and home care Guide on the site and have it read to you by using providers that meet your needs across the country. the ‘Recite Me’ function. Visit www.carechoices.co.uk Your search can be refined by the type of care you A countywide list of home care providers starts are looking for and the results can be sent to you by on page 23. email. They can also be saved and emailed to others.

Visit www.carechoices.co.uk for further assistance with your search for care 51 How solicitors can help A solicitor can give you impartial advice about report is submitted to ensure that the Deputy wills, making gifts, estate planning and powers has undertaken this administration appropriately of attorney. Some can also offer guidance on and made decisions in the best interest of the immediate and long-term care plans, ensuring incapacitated person. (if applicable) the NHS has made the correct contribution to your fees. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment, Lasting Powers of Attorney (LPAs) but it is not legally binding. You may instead wish to This can be set up when you are able to make make a living will, properly known as an ‘advance informed decisions for yourself, it allows you to decision’ setting out treatment that you do not appoint someone you trust to make decisions about want to receive in specified circumstances, which your personal welfare, including healthcare and would legally have to be followed, even if you die as consent to medical treatment, and/or your property a result. and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. Any proposed gift out of your estate needs careful It authorises the person you have chosen to make consideration of the benefits, risks and implications, decisions on your behalf at a time when you may be particularly on any future liability for care costs or unable. tax liability.

The Court of Protection (Deputyship) If you don’t have your own solicitor, ask family or The Court of Protection can issue orders directing friends for their recommendations. Contact several the management of a person’s property and firms, explain your situation and ask for an estimate financial affairs/health and welfare if they have been of cost and an idea of timescales involved. Many medically assessed as lacking capacity and have not firms will make home visits if necessary and will arranged an LPA. The Court will appoint a Deputy adapt their communications to meet your needs. who will then be authorised to administer your It’s important to find a solicitor who specialises in affairs whether finance and Property or Health and this area of the law. Citizen’s Advice offers an advice Welfare. The Office of the Public Guardian monitors service and will be able to recommend solicitors in the work undertaken by the Deputy and an annual your area. See page 56 for contact details.

Complaints, compliments and feedback If you receive care at home or in a care home, you If you are concerned about the care that you, a should feel able to complain about any aspect of friend or a relative are receiving in a care home, it your life there which affects your happiness or makes sense to speak to the manager about your comfort. This might be anything from the way you concerns before you take any further action. The are treated by staff to the quality of food served. problem may be resolved quite easily once they are made aware of it. However, if you need to make a You should also feel free to make comments and formal complaint, you should initially contact the suggestions about possible improvements to registered owner of the home. They have a duty to your surroundings and the services provided and respond to any complaints made. compliment staff when things go well. If your complaint is about a breach of regulations, contact the Care Quality Commission: Making a complaint should not be made difficult Tel: 03000 616161 • Web: www.cqc.org.uk for you and should not affect the standard of care that you receive. Care homes are required under If the council has arranged and funded a place government regulations to have a simple and easy- for you in a care home, you can complain to your to-use complaints procedure.

52 Search for care at www.carechoices.co.uk to find support in your area social worker, care manager or the Complaints about care that you pay for yourself Customer Complaints Team: You can ask the Local Government & Social Care Post: Customer Complaints Team, Wiltshire Ombudsman to take up your case if you are not Council, County Hall, Trowbridge BA14 8JN happy about how a care home or service dealt Tel: 01225 718400 with your complaint about care that you pay for Email: [email protected] yourself. Web: www.wiltshire.gov.uk/complaints- making-a-complaint Tel: 0300 061 0614 • Web: www.lgo.org.uk

Healthwatch Wiltshire – local health and social care shaped by you Healthwatch Wiltshire is the county’s independent • help people find out about local care. health and social care champion. It exists to ensure that people are at the heart of care. A team of Your ideas and experiences help to make the health dedicated staff and volunteers listen to what people and social care system in Wiltshire the best it can be. like about services, and what could be improved Get in touch and help shape your local health and and then share these views with people who can social care: make change happen. Healthwatch Wiltshire also helps people find the information they need about Healthwatch Wiltshire services in their area. Tel: 01225 434218 Email: [email protected] Healthwatch Wiltshire will: Web: www.healthwatchwiltshire.co.uk • listen to what people think of services; Twitter: @HWWilts Facebook: @HealthwatchWiltshire • feedback those views to the decision-making Instagram: @healthwatchwiltshire bodies;

• shape local health and social care to reflect the needs of its community; and Care associations in Wiltshire

The Registered Nursing Home Association The Registered Nursing Home right to make decisions regarding their care; Association (RNHA), established • by constant endeavour, to review and improve in 1968, is the authoritative voice professional standards in order to provide a high of nursing homes throughout the quality of life for vulnerable people; United Kingdom. • to ensure that the professional status of care The fundamental aims of care homes that belong to homes is further developed; and the Wiltshire branch of the Association are: • to develop a forum that encourages the • to ensure that the client comes first in the exchange of expertise and practical provision of high-quality nursing care designed to experience in order to secure high professional meet individual needs; standards. • to ensure that the client is always treated in a Care homes are subject to statutory inspection by dignified manner which respects the individual’s the Care Quality Commission. All members must,

Visit www.carechoices.co.uk for further assistance with your search for care 53 in addition to this, fulfil the stringent criteria of the Matthew Airey Registered Nursing Home Association (RNHA). Managing Director Wessex Care Ltd Tel: 01722 336933 By fulfilling the exacting standards of the Care Quality Email: [email protected] Commission and the RNHA, the public can be assured Wiltshire Regional Chair and National Director that members achieve the highest quality of care. Registered Nursing Home Association

A countywide list of home care providers Members are denoted by RNHA. For further begins on page 23. information or advice, please contact:

Wiltshire Care Partnership • forum meetings held three times annually for A dedicated and members exclusively, focused on issues of effective association for importance to providers and workshops delivered Wiltshire’s independent in conjunction with our sponsors; care providers. • invitations to WCP events and conferences free or at discount to members, including heavily Wiltshire Care Partnership (WCP) is a member-led subsidised training and development events; organisation. Our role is to represent and support independent providers of residential, nursing • free or discounted training sessions on topics and domiciliary care for older people and adults of interest, such as the Mental Capacity Act and with disabilities in Wiltshire, working alongside dementia; commissioners to achieve the provision of high quality, safe services. • members’ briefings summarising the key points of any important new policies; WCP provides a valuable channel of communication, • regular email updates and e-surveys to identify facilitating information and idea exchanges and members’ needs and issues; sharing best practice amongst our members. WCP is a voice for care providers and ensures • free listing of your service on our online Care their skills and expertise are promoted to achieve Provider Directory; the best outcomes. We also work hard to ensure • voting power to elect the WCP Board and issues affecting our members are addressed by influence the annual work programme; commissioning successful partner organisations. • the opportunity to engage with and influence WCP membership is open to all independent sector the agenda of commissioners, NHS providers and providers of residential, nursing and domiciliary care new local developments; for older people and adults with disabilities. Our members currently provide over 65% of all older • access to a joint working programme with people’s residential and nursing care in Wiltshire, commissioners focused on shared priorities; and we have also been joined by many of Wiltshire’s • free and discounted services provided by our domiciliary care providers. sponsors RedLink Alliance, Royds Withy King Solicitors and Nourish; and Key benefits of membership include: • input to the joint work programme between • exclusive access to our CQC Inspection Toolkit WCP and Wiltshire and Swindon Care Skills from our website’s Members Area; Partnership, to identify and respond to the • monthly e-bulletins with key local, national and specific training and development needs members’ news, information and links to events, of local care home providers, registered training and publications; managers and staff.

54 Search for care at www.carechoices.co.uk to find support in your area During the first half of 2020, we have worked hard people with learning disabilities, please consider to support care providers through the COVID-19 joining Wiltshire Care Partnership. The stronger the outbreak by supplying targeted and relevant membership, the better WCP can develop effective information, representing providers’ interests in peer support, grow a collective voice and influence emergency planning and policy making processes, commissioners to provide high quality, safe services. collating providers’ views to include them in commissioning and delivery plans, and responding To find out more about WCP and how to contact quickly and accurately to provider’s queries. We us, please visit our website at: have been flexible and have offered independent www.wiltshirecarepartnership.org.uk advice to ensure providers have the right support to continue caring safely and compassionately.

WCP’s board comprises provider representatives, with full voting rights. These include members of the Wiltshire Registered Nursing Home Association (RNHA), WCA and Learning Disabilities Provider Forum. Wiltshire Council and Wiltshire Clinical Commissioning Group are represented on the board, but do not have voting rights. This ensures high-level discussion of key issues, giving WCP members a voice at a senior level in both commissioning organisations.

If you are a residential, nursing or domiciliary care provider in Wiltshire, or you provide services to

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need With so many providers to choose from, • Information on care quality where do you start? • Links to inspection reports • Additional information, photos and web links • Brochure requests

Visit www.carechoices.co.uk for further assistance with your search for care 55 Useful contacts

Advocacy Advocacy People, The such as the Mental Health Act, community care Independent advocacy, Independent Mental Capacity and welfare benefits, living with mental illness, Advocacy, Care Act Advocacy and generic advocacy. medication and care. PO Box 375, Hastings TN34 9HU Tel: 0300 500 0927 Tel: 0330 440 9000 (9.30am to 4.00pm, Monday to Friday). Email: [email protected] Web: www.theadvocacypeople.org.uk Wiltshire & Swindon Users’ Network Independent Living Centre, St George’s Road, Advocacy People, The – NHS Complaints Advocacy Semington BA14 6JQ Service Tel: 01380 871800 Independent advocacy to support people to make a Email: [email protected] complaint about services provided by the NHS. Web: www.wsun.co.uk PO Box 375, Hastings TN34 9HU Tel: 0330 440 9000 Wiltshire People First Email: [email protected] Independent Living Centre, St George’s Road, Web: www.theadvocacypeople.org.uk Semington BA14 6JQ Tel: 07729 197900 Rethink Mental Illness Email: [email protected] An advice service offering practical help on issues Web: www.wiltshirepeoplefirst.org

Support for people with dementia and their carers Alzheimer’s Society (Wiltshire) Devizes North Wiltshire 5 Sidmouth Street SN10 1LD 15 Forest Gate, Pewsham, Chippenham SN15 3RS Tel: 01249 443469 Trowbridge Email: [email protected] Park House, 1 Park Road BA14 8AQ Alzheimer’s Support Wiltshire Tel: 01225 776481 Warminster Email: [email protected] Old Silk Works, Web: www.alzheimerswiltshire.org.uk Beech Avenue BA12 8LX

Carers’ support Carer Support Wiltshire Calne Independent Living Centre, St George’s Road, The Library, The Strand SN11 0JU Semington BA14 6JQ Open Mondays from 10.00am to 3.00pm, closed on Freephone: 0800 181 4118 bank holidays. Email: [email protected] Web: www.carersinwiltshire.co.uk Chippenham 3 Avon Reach, Monkton Hill SN15 1EE Wiltshire Citizens Advice Open Monday, Tuesday and Friday from 10.00am to Web: www.cabwiltshire.org.uk 3.00pm, closed on bank holidays.

56 Search for care at www.carechoices.co.uk to find support in your area Devizes Hulse Road SP1 3NR New Park Street SN10 1DY Open Monday, Tuesday and Thursday from 10.00am Open Monday and Thursday from 10.00am to to 3.00pm, closed on bank holidays. 3.00pm, closed on bank holidays. Tidworth Melksham The Community Centre, Wylye Road SP9 7QQ Town Hall, Market Place SN12 6ES Open Wednesdays from 10.00am to 3.00pm. Open Fridays from 10.00am to 3.00pm, closed on bank holidays. Trowbridge 1 Mill Street BA14 8BE Royal Wootton Bassett Open Monday, Wednesday and Thursday from The Library, Borough Fields SN4 7AX 10.00am to 3.00pm, closed on bank holidays. Open Wednesdays from 10.00am to 3.00pm. Warminster Salisbury The Library, Three Horseshoes Walk BA12 9BT Five Rivers Health and Wellbeing Centre, Open Tuesdays from 10.00am to 3.00pm.

Equality and inclusion Wiltshire Racial Equality Council A countywide list of care homes and Tel: 01225 766439 care homes with nursing starts Email: [email protected] on page 63. Web: www.wiltsrec.wordpress.com

Patient Advice and Liaison Service (PALS) Great Western Hospitals NHS Foundation Trust Tel: 01225 825656 / 01225 826319 Great Western Hospital, Marlborough Road, Email: [email protected] Swindon SN3 6BB Web: www.ruh.nhs.uk Tel: 01793 604031 • Email: [email protected] Web: www.gwh.nhs.uk Salisbury NHS Foundation Trust Salisbury District Hospital, Oldstock Road SP2 8BJ RUH Bath NHS Trust Tel: 01722 429044 • Email: [email protected] PALS Office, Combe Park BA1 3NG Web: www.salisbury.nhs.uk

Support for people with impairment or disabilities Wiltshire & Swindon Users’ Network Wiltshire People First Independent Living Centre, St George’s Road, Independent Living Centre, St George’s Road, Semington BA14 6JQ Semington BA14 6JQ Tel: 01380 871800 Tel: 07729 197900 Email: [email protected] Email: [email protected] Web: www.wsun.co.uk Web: www.wiltshirepeoplefirst.org

Wiltshire Centre for Independent Living Wiltshire Sight 11 Couch Lane, Devizes SN10 1EB St. Lucy’s Sight Centre, Browfort, Bath Road, Tel: 0300 123 3442 Devizes SN10 2AT Email: [email protected] Tel: 01380 723682 (Community Sight Loss Advisor). Web: www.wiltshirecil.org.uk Web: www.wiltshiresight.org

Visit www.carechoices.co.uk for further assistance with your search for care 57 Support for older and vulnerable people Age UK (Wiltshire) for people aged over 60 and adults with disabilities. Tel: 0808 196 2424 Web: www.wiltshirebobbyvan.org.uk Web: www.ageuk.org.uk/wiltshire You can refer yourself for a home security visit or an Devizes agency can make the referral for you. The Wool Shed, New Park Street SN10 1DY Tel: 01380 861155 Email: [email protected] Salisbury St Michael’s Community Centre, The team can also support eligible people with 96 St Michael’s Road SP2 9LE staying safe online. This service is for existing customers. Wiltshire Bobby Van Trust Tel: 01380 861191 An independent charity working closely with Email: [email protected]. Wiltshire Police to provide home security services police.uk

Support for people with mental health conditions Alabaré Wiltshire Community Housing Support and Riverside House, 2 Watt Road, Churchfields, Wiltshire Recovery & Social Inclusion Salisbury SP2 7UD Bath Road Business Centre, Bath Road, Tel: 01722 322882 Devizes SN10 1XA • Tel: 01380 724833 Email: [email protected] Web: www.alabare.co.uk Wiltshire IPS (Employment Service) Green Lane, Marshall Road, Devizes SN10 5ER Avon and Wiltshire Mental Health Partnership PALS Tel: 01380 737673 PALS Office, Avon and Wiltshire Mental Health Partnership NHS Trust, Bath NHS House, Time to Change Newbridge Hill, Bath BA1 3QE 15-19 Broadway, London E15 4BQ PALS: 01225 362900 Tel: 0208 215 2356 Complaints: 01225 362877 Email: [email protected] Freephone: 0800 073 1778 Web: www.time-to-change.org.uk Email: [email protected] Web: www.awp.nhs.uk Wiltshire Mind Part 1st/2nd Floor, 21-23 High Street, Richmond Fellowship Melksham SN12 6JY 80 Holloway Road, London N7 8JG Tel: 01225 706532 Tel: 0207 697 3300 Email: [email protected] Web: www.richmondfellowship.org.uk Web: www.wiltshiremind.co.uk

Customer/patient representative organisations Healthwatch Wiltshire Semington BA14 6JQ Tel: 01225 434218 Tel: 01380 871800 Email: [email protected] Email: [email protected] Web: www.healthwatchwiltshire.co.uk Web: www.wsun.co.uk

Wiltshire & Swindon Users’ Network Wiltshire Centre for Independent Living Independent Living Centre, St George’s Road, 11 Couch Lane, Devizes SN10 1EB

58 Search for care at www.carechoices.co.uk to find support in your area Tel: 0300 123 3442 Wiltshire People First Email: [email protected] Independent Living Centre, St George’s Road, Web: www.wiltshirecil.org.uk Semington BA14 6JQ • Tel: 07729 197900 Facebook: @WiltshireCIL Email: [email protected] Twitter: @WILTSCIL Web: www.wiltshirepeoplefirst.org

Volunteering Community First Email: [email protected] Unit C2, Beacon Business Centre, Hopton Park, Web: www.wessexcommunityaction.org.uk Devizes SN10 2EY Tel: 01380 722475 Email: [email protected] Web: www.communityfirst.org.uk

Wessex Community Action Unit 6, Paxton Business Centre, Whittle Road, Churchfields, Salisbury SP2 7YR Tel: 01722 326822

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Visit www.carechoices.co.uk for further assistance with your search for care 59 www.carechoices.co.uk

Search for care in your area

• Find care providers quickly With so many providers and easily • Search by location and to choose from, care need where do you start? • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests Putting care at the heart of your decision

MHA care homes in your area At MHA, we have over 75 years’ experience providing quality care and supporting families. As a charity, we’re always reinvesting in our homes to enable people to live later life well. Our homes offer tailored care in a warm, supportive and friendly environment: www.carechoices.co.uk • Long-term and respite care • Home cooked meals and activity programmes • Personalised care plans • Music therapy for residents living with dementia • En suite bedrooms and lovely gardens • Dedicated chaplain for pastoral care Search for care Nursing and dementia care Residential and dementia care Fitzwarren House care home The Fairways care home Swindon Chippenham in your area Tel: 01793 836920 Tel: 01249 461239 www.mha.org.uk/ﬁ tzwarrenhouse www.mha.org.uk/fairwayscare

• Find care providers quickly With so many providers and easily to choose from, • Search by location and care need Nursing care Residential, nursing & dementia care where do you start? • Information on care quality Hartcliffe care home Horﬁ eld Lodge care home Bristol Bristol • Links to inspection reports Tel: 0117 9641000 Tel: 0117 9166630 www.mha.org.uk/hartcliffe www.mha.org.uk/horﬁ eldlodge • Additional information, photos and web links • Brochure requests Call or visit us online to arrange a visit www.mha.org.uk 01793 522 149 cheritoncarehome.uk Specialising in Nursing Care

At Cheriton Care Home our mission is to provide person centred care by putting the individual at the heart of our service. Our ethos is to support residents to remain in control of their own lives or to be supported in a way they would like to be as well as promoting independence and choices. We aim for a culture of inclusion and ensure that an individual’s equality and human rights are respected at For more information all times. call or visit us today

Cheriton Care Home 41-51 Westlecot Road | Swindon | Wiltshire | SN1 4EZ cheritoncarehome.uk

T: 01793 772777 / 07743 796766 Caring Hands E: [email protected] (Wiltshire) Battle Lake Farm, Braydon, Swindon, Wiltshire SN5 0AA Do you, a friend or a family member need Caring Hands? Caring hands (Wiltshire) is located in the beautiful Wiltshire countryside on a small family run working farm. We provide a on-site sitting service which can be for a few hours or all day, the choice is yours. We also provide residential and respite care for elderly clients. Respite clients are accommodated in their own respite room with en-suite facilities. This is a pre bookable personalised service with the ability to accommodate various needs and is wheelchair accessible. We believe small is more personalised and more like home. Vicki welcomes you all All services are CQC Registered. CQC Rating = GOOD www.caringhandswiltshire.co.uk

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62 Search for care at www.carechoices.co.uk to find support in your area North and East Wiltshire

La on

Oaksey ASHTON CRICKLADE Crudwell KEYNES A429 Minety Charlton PURTON Easton MALMESBURY Braydon Grey Lydiard Lea Millicent SHERSTON Cleverton BRINKWORTH Hook North and LUCKINGTON Rodbourne ROYAL Dauntsey ROYAL ■ Hullavington M4 East p63 WOOTTONWOOTTON Bradenstoke BASSETT BURTON BASSETT DRAYCOT CERNE Ne leton Kington LYNEHAM Su on Thornhill Castle St Michael Baydon Benger Combe Ya on Goatacre Spirithill Woodsend North Keynell Broad Hinton Wraxhall Ford ALDBOURNE M4 Berwick Biddlestone CHIPPENHAM Compton Basse Ogbourne Basse St Andrew Ramsbury West Colerne Chilton CORSHAM Foliat Derry Hill CALNE Avebury Mildenhall p73 Lacock Sandy Box Gastard Lane BECKHAMPTON MARLBOROUGH Stockley FROXFIELD A350 Bishops South Cannings A346 Great Bedwyn Shalbourne Alton Priors Oare Coate Easton p69 Royal Burbage Seend Wilcot WEST GRAFTON

Milton Tidcombe Libourne Worton Manningford Bruce Urchfont Rushall UPAVON Erlestoke

West Lavington

North and East Wiltshire care homes

Ashgables House Cheriton Care Home Oak Lodge Close, Chippenham SN15 1NG 41-51 Westlecot Road, Swindon SN1 4EZ Tel: 01249 658498 OP PD LDA MH YA Tel: 01793 522 149 Advert page 62 OP D PD Ballards Ash Claremont Residential Home WCP Brinkworth Road, Royal Wootton Bassett SN4 8DS The Linleys, Gastard Road, Tel: 01793 840807 LDA Corsham SN13 9PD Broadfields, 50 Tel: 01249 713084 OP Pewsey SN9 5DU Cocklebury Farmhouse Tel: 01672 563429 Advert page 24 OP LDA MH YA Cocklebury Lane, off Darcy Close, Callisto Chippenham SN15 3QW 35a Wilcot Road, Pewsey SN9 5EJ Tel: 01249 658670 LDA YA Tel: 01672 563429 Advert page 24 LDA MH Dramsdon Caring Hands (Wiltshire) Rivar Road, Shalbourne, Marlborough SN8 3QE Battle Lake Farm, Braydon, Swindon SN5 0AA Tel: 01672 870565 OP D PD LDA YA MH SI Tel: 01793 772777 Advert page 62 OP PD SI Fairways, The Cepen Lodge Malmesbury Road, West Cepen Way, Chippenham SN14 6UZ Chippenham SN15 5LJ Advert page 61 Tel: 01249 489 229 Advert page 42 OP D PD Tel: 01249 461239 OP D PD MH SI

Visit www.carechoices.co.uk for further assistance with your search for care 63 Merlin Court Care Home Keeping Your Loved One Safe and Well

A safe and well-managed quality care home, Merlin Court is located next to The Common in this historic Wiltshire market town. The best in care is provided in safe surroundings and is a welcoming home-from-home for both residential residents and those living with dementia.

Our diligent approach to care you can be confident in is underpinned by stringent hygiene regimes and other protocols, including social distancing. We will ensure that you have the highest quality of support for your well-being, all tailored to your individual needs and delivered in a luxury community lifestyle. Call 01672 481150 or Search ‘Merlin Court Care’ online or on

Merlin Court Care Home Hyde Lane Marlborough Wiltshire SN8 1JR

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64 Search for care at www.carechoices.co.uk to find support in your area North and East Wiltshire care homes continued

Ferfoot Care Home WCP Kingston House WCP Old and New House, The Folly, Old Hardenhuish Lansdowne Crescent East, Derry Hill, Calne SN11 9NT Lane, Chippenham SN14 6HH Tel: 01249 815555 OP D PD Tel: 0808 223 5356 Advert page 4 OP D Laurieston House Firs Care Home, The 78 Bristol Road, Chippenham SN15 1NS 2 Lickhill Road, Calne SN11 9DD Tel: 01249 444722 OP D Tel: 01249 812440 OP D Leonora Home Forestview Wood Lane, Chippenham SN15 3DY 60 Cherry Orchard, Marlborough SN8 4AS Tel: 0300 303 1445 OP D Tel: 01672 512464 OP D PD LDA MH SI YA Lilacs, The Glanmor 2a Lickhill Road, Calne SN11 9DD Bath Road, Chippenham SN15 2AD Tel: 01249 821422 OP Tel: 01249 651336 MH Malmesbury Road, 79 Chippenham SN15 1PX Greenway Park, 13 Tel: 01249 651992 Chippenham SN15 1QG OP LDA YA Tel: 01249 443965 OP LDA YA Maltings, The Brewers Lane, Shelbourne Road, Calne SN11 8EZ Highfield Residential Home Tel: 01249 815377 PD LDA SI YA The Common, Marlborough SN8 1DL Tel: 01672 512671 OP Marlborough Lodge 83-84 London Road, Marlborough SN8 2AN Hill House Care Home Tel: 01672 512288 OP D PD MH SI YA Little Somerford, Chippenham SN15 5BH Meadow Lodge Tel: 01666 822363 OP Sadlers Mead, Monkton Park, Chippenham SN15 3PE Hunters Moon Tel: 01249 656136 PD LDA YA Grittleton Road, Yatton Keynall, Chippenham SN14 7BH Merlin Court Care Home The Common, Marlborough SN8 1JR Tel: 01249 783111 OP LDA YA Tel: 01672 481150 Advert page 64 OP D PD SI YA Innovations Wiltshire Ltd – 10 The Crescent Merlin’s Barrow Pewsey SN9 5DP 10 George Lane, Marlborough SN8 4BT Tel: 01672 562266 Advert page 24 OP LDA MH YA Tel: 01672 515747 Advert page 24 LDA Innovations Wiltshire Ltd – 20 Stratton Road Old Vicarage, The Pewsey SN9 5DY 54 St Mary Street, Chippenham SN15 3JW Tel: 01672 564957 Advert page 24 LDA Tel: 01249 653838 OP Innovations Wiltshire Ltd – 27 Stratton Road Ordinary Life Project Association – 15 Mossmead Pewsey SN9 5DY Chippenham SN14 0TN Tel: 01672 562691 Advert page 24 LDA Tel: 01249 461587 OP D PD LDA MH SI YA Keepence Homes Ordinary Life Project Association – 18 Boundary Road 19 Wilcot Road, Pewsey SN9 5EH Chippenham SN15 3NN Tel: 01672 562746 LDA Tel: 01249 656255 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 65 North and East Wiltshire care homes continued

OSJCT Cedars, The WCP Stainsbridge House High Street, Purton SN5 4AF 101 Gloucester Road, Malmesbury SN16 0AJ Tel: 01793 772036 Advert page 3 OP D MH Tel: 01666 823757 OP D MH OSJCT Coombe End Court WCP Stratton Road, 1 London Road, Marlborough SN8 2AP Pewsey SN9 5DY Tel: 01672 512075 Advert page 3 OP D Tel: 01672 563429 Advert page 24 LDA MH YA OSJCT Hungerford House WCP Studley Bethesda Home Beechfield Road, Corsham SN13 9DR Church Road, Derry Hill, Calne SN11 9NN Tel: 01249 712107 Advert page 3 OP D MH Tel: 01249 816666 OP D OSJCT Marden Court WCP Tullyboy Quarr Barton, Calne SN11 0EE 2 Inlands Close, Pewsey SN9 5HD Tel: 01249 813494 Advert page 3 OP D MH YA Tel: 01672 562124 OP D PD LDA MH SI YA OSJCT Ridgeway House WCP United Response – 2 William Street The Lawns, Wootton Bassett SN4 7AN Calne SN11 9BD Tel: 01793 852521 Advert page 3 OP D Tel: 01249 817215 LDA OSJCT Seymour House WCP United Response – 74 Oaklands Monkton Park, Chippenham SN15 3PE Chippenham SN15 1RQ Tel: 01249 653564 Advert page 3 OP MH Tel: 01249 654293 LDA Priory Care Home, The WCP Warrington Lodge WCP Greenway Lane, The Linleys, Gastard Road, Chippenham SN15 1AA Corsham SN13 9PD Tel: 01249 652153 OP D Tel: 01249 280050 OP D Quarrydene White Horse Care Trust – 5 Elcot Close Pavenhill, Purton SN5 4DA Marlborough SN8 2BB Tel: 01793 772736 OP PD LDA YA Tel: 01672 516320 OP D PD LDA MH YA Sarsen House White Horse Care Trust – 89 Pavenhill West Overton, Marlborough SN8 4ER Purton SN5 4DA Tel: 01672 861139 OP D PD LDA MH SI YA Tel: 01793 771373 OP D PD LDA MH SI YA Shalom Wilcot Road, 37 1 Pen Close, Manor Lane, Baydon, 37 Wilcot Road, Pewsey SN9 5EJ Marlborough SN8 2JD Tel: 01672 563429 Advert page 24 OP LDA MH YA Tel: 01672 541351 OP D PD LDA MH SI YA

North and East Wiltshire care homes with nursing

Aldbourne Nursing Home Ashgrove House Nursing Home RNHA WCP South Street, Aldbourne, 63 Station Road, Purton, Marlborough SN8 2DW Swindon SN5 4AJ Tel: 01672 540919 OP D YA Tel: 01793 771449 OP D PD YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

66 Search for care at www.carechoices.co.uk to find support in your area North and East Wiltshire care homes with nursing continued See page 66 for the Service User Bands key

Avon Court Care Home WCP Holly Lodge St Francis Avenue, Old Hospital Road, Pewsey SN9 5HY Chippenham SN15 2SE Tel: 01672 569950 OP D PD LDA MH SI YA Tel: 01249 848894 OP D PD YA Miranda House WCP Bassett House WCP Advert inside back cover High Street, Royal Wootton Bassett, Cloatley Crescent, off Station Road, Swindon SN4 7AH Royal Wootton Bassett SN4 7FJ Tel: 0808 223 5356 Advert page 4 OP D MH YA Tel: 01793 855415 OP D PD SI YA OSJCT Athelstan House WCP Brendoncare Froxfield Priory Way, Burton Hill, Malmesbury SN16 0FB Littlecote Road, Froxfield, Tel: 01666 848000 Advert page 3 OP D MH YA Marlborough SN8 3JY Savernake View Care Home Tel: 01488 684916 OP D Priory Court, Salisbury Road, Marlborough SN8 4FE Brunel House Tel: 01672 555287 Advert page 44 OP D YA The Wharf, Box, Corsham SN13 8EP White Lodge, The Tel: 01225 560100 OP D PD MH YA Braydon, Swindon SN5 0AD Tel: 01666 718 761 Advert page 42 Bybrook House Nursing Home OP D PD YA Middle Hill, Box, Corsham SN13 8QP Tel: 01225 743672 OP PD SI Cote House 24 Rowden Hill, Chippenham SN15 2AG Tel: 01249 653760 OP PD LDA YA Goatacre Manor Care Centre RNHA WCP Goatacre Lane, Goatacre, Calne SN11 9HY Tel: 01249 760464 OP D PD

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Visit www.carechoices.co.uk for further assistance with your search for care 67 www.carechoices.co.uk

Search for care in your area

A346

Fosbury

Collingbourne Kingston East Everleigh COLLINGBOURNE DUCIS Chisenbury Ludgershall Enford Fi leton TIDWORTH Tilshead Netheravon Figheldean North and Durrington A303 SHREWTON LARKHILL Bulford East p63 Camp

Winterbourne AMESBURY Stoke Newton Tony Norton Great Boscombe Ferris Durnford Idmiston Wylye Steeple STAPLEFORD Langford A338 Stourton Stoford West South Winterbourne Newton MIDDLE HINDON TEFFONT MAGNA WINTERSLOW p73 MERE WILTON EAST KNOYLE SALISBURY A303 Tisbury Fovant Britford Farley South SWALLOWCLIFFE Bishopstone HOMINGTON Nunton Whaddon Donhead Broad p69 St Mary Chalke Charlton- WHITEPARISH All-Saints www.carechoices.co.uk LUDWELL Alvediston BOWERCHALKE

DOWNTON Charlton Donhead Redlynch St Andrew A350 A36 NOMANSLAND

South Wiltshire care homes Search for care Albany House – Tisbury Fairfax House The Square, Tisbury, Salisbury SP3 6JP 85 Castle Road, Salisbury SP1 3RW Tel: 01747 870313 OP Tel: 01722 332846 OP D PD MH SI Avoncourt WCP Herbert House 1 Mitre Way, Old Sarum, Salisbury SP4 6GW 39 Christie Miller Road, Salisbury SP2 7EN in your area Tel: 01722 429400 Advert page 3 OP D PD SI YA Tel: 01722 324432 MH Bourne House Holmhurst 1 Mitre Way, Old Sarum, Salisbury SP4 6GW Downton Road, Salisbury SP2 8AR Tel: 01722 429400 Advert page 3 OP D PD SI YA Tel: 01722 340689 OP LDA MH YA AD • Find care providers quickly Bradbury House Holmwood Care Home WCP With so many providers and easily The Portway, Salisbury SP4 6BT 30 Fowlers Road, Salisbury SP1 2QU Tel: 01722 438100 PD LDA Tel: 01722 331130 Advert page 40 OP D PD MH SI • Search by location and to choose from, Clarendon House Hulse Road care need 3 Christie Miller Road, Salisbury SP2 7EN 15 Hulse Road, Salisbury SP1 3LU where do you start? • Information on care quality Tel: 0203 195 3558 LDA MH YA Tel: 01722 326490 LDA Dunraven House and Lodge Inwood House • Links to inspection reports 12 Bourne Avenue, Salisbury SP1 1LP 10 Bellamy Lane, Salisbury SP1 2SP • Additional information, Tel: 01722 321055 OP D PD LDA MH SI YA AD Tel: 01722 331980 OP D PD MH SI photos and web links Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism • Brochure requests User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 69 South Wiltshire care homes continued

Mead, The Tower View Residential Home 7-8 The Mead, Portway Lane, Warminster BA12 8RB 34 Manor Road, Salisbury SP1 1JS Tel: 01985 215800 MH Tel: 01722 321055 D PD LDA MH SI YA AD Milford Manor Care Home WCP Turning Point – Avondale Milford Manor Gardens, Salisbury SP1 2RN 62 Stratford Road, Salisbury SP1 3JN Tel: 01722 338652 Advert page 40 OP D PD MH SI Tel: 01722 331312 PD LDA YA OSJCT Bartlett House WCP Turning Point – Hollygrove Old Common Way, Ludgershall, Andover SP11 9SA 49 Roman Road, Salisbury SP2 9BJ Tel: 01264 790766 Advert page 3 OP D LDA Tel: 01722 415578 OP LDA YA OSJCT Bemerton Lodge WCP Willow House Christie Miller Road, Salisbury SP2 7EN 101 Countess Road, Amesbury, Tel: 01722 324085 Advert page 3 OP D Salisbury SP4 7AT Tel: 01980 622220 LDA YA OSJCT Buckland Court WCP South Mill Road, Amesbury, Salisbury SP4 7HR Wilton Road Tel: 01980 623506 Advert page 3 OP D 44 Wilton Road, Salisbury SP2 7EG Tel: 01722 410724 MH OSJCT Fives Court WCP Angel Lane, Mere, Warminster BA12 6DH Woodfalls Care Home Tel: 01747 860707 Advert page 3 OP D Vale Road, Woodfalls, Salisbury SP5 2LT Tel: 01725 511226 D OSJCT Willowcroft WCP Odstock Road, Salisbury SP2 8BG Woodstock House Tel: 01722 323477 Advert page 3 OP D 20 Woodstock Road, Salisbury SP1 3TJ Pennings View Tel: 01722 417171 Porton Road, Amesbury, Salisbury SP4 7LL OP MH YA Tel: 01980 624370 LDA Sharon and Glen Arnott – 32 Beamont Way Amesbury, Salisbury SP4 7UA Tel: 01980 676788 LDA YA St Patrick’s House 1a Porton Road, Amesbury, Salisbury SP4 7LL Tel: 01980 626434 LDA Stratford Lodge 4 Park Lane, Salisbury SP1 3NP Tel: 01722 421504 LDA YA Tower House Residential Home WCP 43 Manor Road, Salisbury SP1 1JT Tel: 01722 412422 OP D PD LDA MH SI AD

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

70 Search for care at www.carechoices.co.uk to find support in your area South Wiltshire care homes with nursing See page 70 for the Service User Bands key

Amesbury Abbey Care Home Hays House Nursing Home WCP Church Street, Amesbury SP4 7EX Sedgehill, Shaftesbury SP7 9JR Tel: 01980 622957 OP PD SI Tel: 01747 830282 OP YA Ashley Grange Nursing Home RNHA WCP Kimberly West and East Care Centres RNHA WCP Lode Hill, Downton, Salisbury SP5 3PP Advert page 40 27 Tollgate Road, Salisbury SP1 2JA Tel: 01725 512811 OP D PD LDA MH SI YA Tel: 01722 336933 Advert page 40 OP D MH SI Braemar Lodge Laverstock Care Centre WCP 18-20 Stratford Road, Salisbury SP1 3JH London Road, Tel: 01722 439700 OP YA Salisbury SP1 3YU Camelot Care Homes Ltd WCP Tel: 0808 223 5356 Advert page 4 OP D 1 Countess Road, Amesbury, Salisbury SP4 7DW Little Manor Nursing Home WCP Tel: 01980 625498 OP D PD Manor Farm Road, Salisbury SP1 2RS Castle View Nursing Home RNHA WCP Tel: 01722 333114 Advert page 40 OP D PD MH SI 8 Old Castle Road, Salisbury SP1 3SF Maristow Nursing Home RNHA WCP Tel: 01722 328315 Advert page 40 OP D PD MH SI 16 Bourne Avenue, Cedars Nursing Home, The Salisbury SP1 1LT Northlands, Landford, Salisbury SP5 2EJ Tel: 01722 322 970 OP D PD YA Tel: 01722 626 379 Advert page 42 OP D PD Milford House Gracewell of Salisbury Milford Mill Road, Milford, Wilton Road, Salisbury SP2 7EJ Salisbury SP1 1NJ Tel: 01722 447100 OP D PD SI YA Tel: 01722 622 082 Advert page 42 OP PD YA Harnham Croft Care Home No 68 Specialist Care 76 Harnham Road, Salisbury SP2 8JN 68 London Road, Salisbury SP1 3EX Tel: 01722 327623 OP PD Tel: 01722 441463 OP D YA

Search for care in your area

Visit www.carechoices.co.uk for further assistance with your search for care 71 EQUALITECLY CARE LIMITED

SPECIALIST CARE HOMES FOR THE ELDERLY

Equality Care is a well-established, family run organisation whose directors are actively involved in running the homes. We know that quality of care and value for money are what clients are looking for, and we believe that we have the ability to help the people we support to enjoy meaningful lives on a day-to-day basis.

We have an excellent reputation that comes from attracting and retaining the best staff and providing levels of training and staffing that go way above the norm.

LONGBRIDGE DEVERILL NURSING HOME

Church Street, Longbridge Deverill, Warminster BA12 7DJ Tel: 01985 211511

A purpose-built luxury care home with Nursing and specialist secure Dementia unit supporting adults over 55. The home has stunning views, a terrace restaurant and a hairdressing salon. All rooms are large with en suite shower rooms. Local GP – “It is without a doubt, the best nursing home I have ever been involved with”.

STAVERTON HOUSE

51a Staverton, Trowbridge BA14 6NX Tel: 01225 782019 (option 2)

Specialist secure Dementia care home supporting adults over 55. The garden is accessible at all times; great activities programme, hair salon, weekly massage and other therapies. “I like being here. There’s always something to do.”

LONGBRIDGE DEVERILL HOUSE

Church Street, Longbridge Deverill, Warminster BA12 7DJ Tel: 01985 214040

Residential care home for frail elderly and early dementia. Lovely gardens and rooms with character. Pets welcome. “I was flabbergasted by the kindness of the staff when I arrived.”

THE OLD VICARAGE

51 Staverton, Trowbridge BA14 6NX Tel: 01225 782019 (option 1)

Residential care home for frail elderly and early dementia. Secluded garden and mostly ground floor rooms. Pets welcome. “It’s all very agreeable here. I can make my own choices”.

Please visit our website, give us a ring or visit one of our homes for more information. www.equality-care.co.uk [email protected] West Wiltshire

A350

Whitley MONKTON FARLEIGH Bromham Bishops Broughton Lower Wraxall Cannings Giﬀord MELKSHAM Rowde Roundway Bradford Leigh Coate Winsley DEVIZES BRADFORD-ON-AVON Seend Westwood North and Po erne TROWBRIDGE Worton WEDHAMPTON Bulkington East p63 WINGFIELD Steeple Aston Urchfont Southwick West Ashton Erlestoke North Bradley MARKET LAVINGTON A36 COULSTON HAWKERIDGE Edington West Lavington Bra on WESTBURY West Dilton Marsh Upton Scudmore p73 Chapmanslade Corsley Heath WARMINSTER South Boreham Bishopstrow Chi erne Heytesbury CROCKERTON Su on Veny p69 Horningsham Longbridge Knook Tytherington CODFORD ST PETER Deverill Corton Brixton Deverill Sherrington Monkton Deverill Stockton KINGSTON DEVERILL

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West Wiltshire care homes

ABLE (Action for a Better Life) Chantry Gardens – 57 King Street 69 Chantry Gardens, Southwick, Melksham SN12 6HE Trowbridge BA14 9QT Tel: 01225 707669 MH YA Tel: 01225 766381 PD LDA SI YA Alexander Heights Care Home Dauntsey House Avonpark, Winsley Hill, Limpley Stoke, 9 Church Street, West Lavington SN10 4LB Bath BA2 7FF Tel: 01380 812340 OP D Tel: 01225 722888 OP D Durlston House Alpine Villa Care Home 115b Hilperton Road, 70 Lowbourne, Trowbridge BA14 7JJ Melksham SN12 7ED Tel: 01934 429448 OP LDA YA Tel: 01225 706073 OP D YA Durlston Lodge Bows 115c Hilperton Road, 324 Frome Road, Trowbridge BA14 0EB Trowbridge BA14 7JJ Tel: 01225 774444 YA Tel: 01225 719263 OP LDA YA Bradbury Manor Grange Court Nursteed Road, Devizes SN10 3AF 115d Hilperton Road, Trowbridge BA14 7JJ Tel: 01380 732620 PD LDA MH Tel: 01934 429448 OP LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs A countywide list of care homes and care homes with nursing begins on page 63.

Visit www.carechoices.co.uk for further assistance with your search for care 73 West Wiltshire care homes continued

Haven, The Ordinary Life Project Association High Street, Littleton Pannell, – 19 Berryfield Road Devizes SN10 4ES Bradford-on-Avon BA15 1SU Tel: 01380 812304 OP D Tel: 01225 868058 OP D PD LDA MH SI YA Hawthorne Grove, 39 Ordinary Life Project Association Trowbridge BA14 0JF – 56 Sycamore Grove Trowbridge BA14 0JD Tel: 01225 767441 PD LDA SI YA Tel: 01225 763056 D PD LDA SI High Street, 10 Ordinary Life Project Association Semington, Trowbridge BA14 6JR – 67a St George’s Road Tel: 01380 870061 LDA Semington BA14 6JQ Hillcrest House Care Home Tel: 01380 870168 OP D PD LDA MH SI Avonpark, Winsley Hill, Limpley Stoke, Bath BA2 7FF OSJCT Ashwood Care Centre WCP Tel: 01225 722888 OP D Gipsy Lane, Warminster BA12 9LR Tel: 01985 213477 Advert page 3 OP D PD MH SI YA Lavender House & Primrose Lodge 62 The Down, Trowbridge BA14 7NQ OSJCT Brookside WCP Tel: 01225 753485 LDA YA Ruskin Avenue, Melksham SN12 7NG Tel: 01225 706695 Advert page 3 OP D MH Newtown (65a) 65a Newton, Trowbridge BA14 9AA OSJCT Goodson Lodge Care Centre WCP Tel: 01225 777728 LDA YA Hilperton Road, Trowbridge BA14 7JG Tel: 01225 769414 Advert page 3 OP D YA Old Rectory, The 27 Stallard Street, Trowbridge BA14 9AA Tel: 01225 777728 OP LDA YA Old Vicarage, The WCP 51 Staverton, Trowbridge BA14 6NX Tel: 01225 782019 Advert page 72 OP D MH Ordinary Life Project Association – 5 St Margaret’s Gardens Melksham SN12 7BT Tel: 01225 709691 OP D PD LDA MH SI YA Ordinary Life Project Association – 12 Addington Close Devizes SN10 5BE Tel: 01380 720001 OP D PD LDA MH SI YA Ordinary Life Project Association – 17 Berryfield Road Bradford-on-Avon BA15 1SU Tel: 01225 864397 OP D PD LDA MH SI YA

74 Search for care at www.carechoices.co.uk to find support in your area West Wiltshire care homes continued

OSJCT Hayward Care Centre WCP Shaftesbury Court (Manor Close) Corn Croft Lane, Off Horton Road, Devizes SN10 2JJ Manor Close, Trowbridge BA14 9HN Tel: 01380 722623 Advert page 3 OP D PD MH SI YA Tel: 01225 760228 PD LDA OSJCT Watersmead WCP Starbrook White Horse Way, Westbury BA13 3AH 35a Dursley Road, Heywood BA13 4LG Tel: 01373 826503 Advert page 3 OP D PD Tel: 01934 429448 OP LDA YA Paddocks, The Staverton House WCP 493A Semington Road, 51a Staverton, Trowbridge BA14 6NX Melksham SN12 6DX Tel: 01225 782019 Advert page 72 D MH Tel: 07714 244273 LDA YA Sursum Ltd Bramley House WCP Park Street Bramley House, Castle Street, 82 Park Street, Trowbridge BA14 0AT Mere BA12 6JN Tel: 01225 777728 OP LDA Tel: 01747 860192 OP D PD Peel House Wellhead Lane 398 The Spa, Melksham SN12 6QL 16 Wellhead Lane, Westbury BA13 3PW Tel: 01225 702037 PD LDA YA Tel: 01373 303248 LDA YA Phoenix House Westbury Lodge 318 Station Road, 130 Station Road, Westbury BA13 4HT Trowbridge BA14 6RD Tel: 01373 859999 OP D LDA MH SI YA Tel: 01225 783127 OP PD LDA YA Whistley Dene Romney House Whistley Road, Potterne, 11 Westwood Road, Devizes SN10 5TD Trowbridge BA14 9BR Tel: 01380 721913 OP D PD LDA MH SI YA Tel: 01225 753952 OP D PD SI Willow View Rowde 63b Boreham Road, Warminster BA12 9JX Furlong Close, Rowde, Tel: 01985 219377 PD LDA YA Devizes SN10 2TQ Tel: 01380 725455 OP LDA YA Willows, The WCP 72 Boreham Road, Warminster BA12 9JN Sandmar WCP Tel: 01985 215757 OP LDA 18 Wingfield Road, Trowbridge BA14 9EB Tel: 01225 775060 OP MH YA Wingfield Road 22 Wingfield Road, Sense – 6 Lilac Grove Trowbridge BA14 9ED Trowbridge BA14 0HB Tel: 01225 762043 PD LDA MH SI YA Tel: 01225 766200 PD LDA SI Wren House Residence for the Retired and Elderly Shaftesbury Court (Manor Close) Briggs Lodge – Warminster 3rd Floor, Briggs Lodge, London Road, 32 Vicarage Street, Warminster BA12 8JF Devizes SN10 2DY Tel: 01985 212578 Advert page 76 OP Tel: 01225 760228 OP PD LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RNHA Registered Nursing Home Association – page 53 WCP Wiltshire Care Partnership – page 54 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 75 For care homes. For Living

Trowbridge Oaks, your local Bupa care home. If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why Trowbridge Oaks, in Trowbridge could be something for you to think about, whether you’ve got our insurance or not.

Look in the listings for Call us for advice or to arrange a visit Trowbridge 01225 685 791 Oaks Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sunday and bank holidays. We may record or monitor our calls. Q117387 FEB19 CS 01087

A warm welcome awaits you Wren House A beautiful Retirement Home that combines gracious Georgian Retirement Home surroundings with the highest standards of service. 01985 212578 Wren House specialises in Residential and Respite Care. wrenretirementliving.co.uk Please call us to discuss your needs and arrange a visit.

Sutton Veny House is set in 25 acres of stunning Bybrook House is a very luxurious Sutton Veny House gardens and grounds in an area of outstanding home which provides the highest beauty. Our experienced staff provide excellent Bybrook House standards of care. All the rooms care with registered nurses on duty 24 hrs a day. are individually designed. Bybrook We provide traditional home cooked food, a range of activities, and resident’s personal Laundry is House is set in 7 acres of beautiful included. Other services available are chiropody, and exquisite gardens in the village newspapers, and hairdresser. Our care assistants are of Box, close to the city of Bath. We experienced and trained to a high standard, always place great importance in the social go the extra mile, and treat residents with dignity activities of our residents. and respect.

For more information please contact Paula Brown Registered Manager on For more information please contact Ratna Gurung on 01985 840224 | [email protected] 01225 743672 | [email protected] www.suttonvenyhouse.com | Sutton Veny, Warminster, Wiltshire, BA12 7BJ www.bybrookhouse.co.uk | Bybrook House, Box, Wiltshire, SN13 8QP

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76 Search for care at www.carechoices.co.uk to find support in your area West Wiltshire care homes with nursing See page 75 for the Service User Bands key

Avebury House Advert outside back cover Sutton Veny House 211 Canal Way, Devizes SN10 2UB Sutton Veny, Warminster BA12 7BJ Tel: 01380 718888 OP D PD MH YA Tel: 01985 840224 Advert page 76 OP YA Blenheim House Care Home Trowbridge Oaks Bupa Care Home 27 Shurnhold, Bath Road, Melksham SN12 8DD West Ashton Road, Tel: 01225 896200 OP D YA Trowbridge BA14 6DW Advert page 76 Tel: 01225 807 055 OP D YA Briggs Lodge Residential and Nursing Home London Road, Devizes SN10 2DY Westbury Care Home, The Tel: 01380 711622 OP D Warminster Road, Westbury BA13 3PR Tel: 01373 825868 OP PD Firlawn Nursing Home The Street, Holt, Trowbridge BA14 6QH Westbury Court Tel: 01225 783333 OP D PD YA Station Road, Westbury BA13 3JD Tel: 01373 825002 OP D YA Fountain Place Nursing Home Avonpark, Winsley Hill, Limpley Stoke, Bath BA2 7FF Wiltshire Heights Care Home Tel: 01225 722888 OP D Cottle Avenue, off Berryfield Road, Bradford-on-Avon BA15 1FD Henford House Tel: 01225 435588 Advert page 44 OP D YA Lower Marsh Road, Warminster BA12 9PB Tel: 01985 881 730 Advert page 42 OP PD YA Wingfield, The 70a Wingfield Road, Longbridge Deverill House and Nursing Home Trowbridge BA14 9EN RNHA WCP Tel: 01225 560 035 Advert page 42 OP D Church Street, Longbridge Deverill, Warminster BA12 7DJ Advert page 72 Tel: 01985 211511 OP D PD LDA YA Market Lavington Care Home 39 High Street, Market Lavington, Devizes SN10 4AG Tel: 01380 812282 OP D PD YA Mavern House Nursing Home RNHA WCP Corsham Road, Shaw, Melksham SN12 8EH Tel: 01225 708168 OP YA Old Parsonage, The The Street, Broughton Gifford, Melksham SN12 8PR Tel: 01225 782167 OP D MH

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Visit www.carechoices.co.uk for further assistance with your search for care 77 Index Advertisers in bold

Caring Hands (Wiltshire) 63 A B Carons Care Line 23 A & T (Salisbury) Ltd 23 Bailey Employment Services Casbens Supported Living Abbeyfield Malmesbury Ltd 27 Services Ltd 27 Care at Home 27 Ballards Ash 63 Castle View Nursing Home 71 Cathedral Gate Domiciliary Abicare Services Ltd Bassett House 67 Care Services 23 - Bradford-on-Avon 23 Beckford Lodge 23 Cedars Nursing Home, The 71 - Salisbury 23 Beeches Homecare Services, Celtic Care Services Ltd 23 ABLE (Action for a Better Life) The 23 Cepen Lodge 63 – 57 King Street 73 Bespoke Guardians 27 Cera - Wiltshire 27 Agincare UK 23 BGS Healthcare Ltd 23 Chantry Court 27 Blenheim House Care Home 77 Alabare Christian Care Centres 23 Chantry Gardens 73 Blue Sky Enabling 23 Albany House – Tisbury 69 Cheriton Care Home 63 Bluebird Care (Wiltshire North) 23 Aldbourne Nursing Home 66 Claremont Residential Home 63 Bluebird Care (Wiltshire South) 23 Alexander Heights Care Home 73 Clarendon House 69 Bourne House 69 Alina Homecare - Salisbury 27 Cloud Homecare Ltd 23 Bows 73 Cocklebury Farmhouse 63 Alina Homecare Devizes 27 Bradbury House 69 Connect and Care 27 Alpine Villa Care Home 73 Bradbury Manor 73 Cote House 67 Altogether Care LLP- Bradford on Braemar Lodge 71 Cura Homecare 23 Avon Care at Home 27 Brendoncare Froxfield 67 Altogether Care LLP - Briggs Lodge Residential and D Salisbury Care at Home 27 Nursing Home 77 Dauntsey House 73 Alzheimer’s Support 27 Brighter Days Care at Home 27 Dimensions South West Ambito Community Services Broadfields, 50 63 Counties Domiciliary Salisbury 27 Brunel House 67 Care Office 23 Amesbury Abbey Care Home 71 Butterfly Home Help (Bath Dramsdon 63 and Wiltshire) 23 Apex Prime Care - Gillingham 27 Dunraven House and Lodge 69 Bybrook House Arrow Care Services Ltd Durlston House 73 – Office 3 23 Nursing Home 67 Durlston Lodge 73 Ash Care Services Salisbury Ltd 23 C Ashgables House 63 C&S Makenston Special Care E Ashgrove House Nursing Home 66 Service 23 Elite Care – Unit 2 Deans Farm 23 Ashley Grange Nursing Home 71 Callisto 63 Atwell Care 27 Camelot Care Homes Ltd 71 F Audley Care - Inglewood 27 Candlelight Care Wiltshire Fabeliz 25 Autonomy Care Ltd 23 Area Office 23 Fairfax House 69 Avebury House 77 Care Matters (Wiltshire) Ltd 23 Fairfield Farm College 27 Avon Court Care Home 67 Carewatch North West Fairways Retirement Village, Avoncourt 69 Wiltshire 23 The 27

78 Search for care at www.carechoices.co.uk to find support in your area Index continued Advertisers in bold Fairways, The 63 Herbert House 69 Innovations Wiltshire Ltd – 10 Ferfoot Care Home 65 HF Trust – Wiltshire DC 27 The Crescent 65 Firlawn Nursing Home 77 High Street, 10 74 Innovations Wiltshire Ltd – 20 Firs Care Home, The 65 Highfield Residential Home 65 Stratton Road 65 Firs Home Care Ltd, The 27 Hill House Care Home 65 Innovations Wiltshire Ltd – 27 Forestview 65 Hillcrest House Care Home 74 Stratton Roa 65 Forget Me Not Care Ltd 25 Holly Lodge 67 Innovations Wiltshire Ltd – Fountain Place Nursing Home 77 Holmhurst 69 Pelham Court 25 Four Hills Care Ltd 25 Holmwood Care Home 69 Invictus Plus Care 25 Home Instead Andover and Inwood House 69 G East Wiltshire 27 Glanmor 65 Home Instead Senior Care Bath K and West Wilts 27 Goatacre Manor Care Centre 67 Keepence Homes 65 Home Instead Senior Care Keiron Starns Care Agency 25 GoodKnight Home Care 27 Salisbury and Romsey 29 Kimberly West and East Care Gracewell of Salisbury 71 Home Instead Senior Care Grange Court 73 Warminster and Gillingham 29 Centres 71 Greenway Park, 13 65 Housing 21 – Dairy View 29 Kingston House 65 Hulse Roa 69 H Hunters Moon 65 L Harnham Croft Care Home 71 Laurieston House 65 Haven, The 74 I Lavender House & Primrose Hawthorne Grove, 39 74 I-Care 25 Lodge 74 Hays House Nursing Home 71 Independent Living Solutions Laverstock Care Centre 71 Henford House 77 Ltd 29 Leonora Home 65

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Visit www.carechoices.co.uk for further assistance with your search for care 79 Index continued Advertisers in bold Lighthouse Professional Care Old Vicarage, The 74 Penponds Homecare Ltd 29 Ltd 29 Ordinary Life Project Association Personal Assistant Care Lilacs, The 65 – 5 St Margaret’s Gardens 74 Agency Ltd 25 Little Manor Nursing Home 71 Ordinary Life Project Association Phoenix House 75 Live in Care 29 – 12 Addington Close 74 Prime Care Associates 25 Princess Homecare 25 Lizor Care Concept 29 Ordinary Life Project Association – 15 Mossmead 65 Priory Care Home, The 66 Longbridge Deverill House and Nursing Home 77 Ordinary Life Project Association – 17 Berryfield Road 74 Louisa Homecare Ltd 25 Q Ordinary Life Project Association Love 2 Care Homecare Quarrydene 66 – 18 Boundary Road 65 Services Ltd 29 Ordinary Life Project Association R – 19 Berryfield Road 74 Rainbow Trust Offices at M Ordinary Life Project Association Church Farm 29 Magnaset Ltd T/A Care Choice 25 – 56 Sycamore Grove 74 Rangeford Care Malmesbury Road, 79 65 Ordinary Life Project Association – Wadswick Green 29 – 67a St George’s Road 74 Maltings, The 65 Redjacket Specialist Care 29 Maristow Nursing Home 71 OSJCT Ashwood Care Centre 74 Retain Healthcare Ltd Market Lavington Care Home 77 OSJCT Athelstan House 67 - Salisbury 29 Marlborough Lodge 65 OSJCT Bartlett House 70 Retain Healthcare Ltd, Mavern House Nursing Home 77 OSJCT Bemerton Lodge 70 Chippenham 29 OSJCT Brookside 74 Right at Home Chippenham 29 Meadow Lodge 65 OSJCT Buckland Court 70 Right at Home Swindon 29 Mead, The 70 OSJCT Cedars, The 66 Romney House 75 Mencap – Trowbridge 25 OSJCT Coombe End Court 66 Rowde 75 Merlin Court Care Home 65 OSJCT Fives Court 70 Royal Wootton Bassett Office 29 Merlin’s Barrow 65 OSJCT Florence Court 29 Milford House 71 OSJCT Goodson Lodge Care S Milford Manor Care Home 70 Centre 74 Safe Care 25 Miranda House 67 OSJCT Hayward Care Centre 75 Sandmar 75 My Little Angels Care OSJCT Hungerford House 66 Sarsen House 66 Company Ltd 25 OSJCT Marden Court 66 Savernake View Care Home 67 OSJCT Ridgeway House 66 Saxon Care Solutions Ltd 25 N OSJCT Seymour House 66 Sense – 6 Lilac Grove 75 Shaftesbury Court Newtown (65a) 74 OSJCT Watersmead 75 (Manor Close) 29, 75 Nimble Care 25 OSJCT Willowcroft 70 Shaftesbury Court (Manor No 68 Specialist Care 71 Oxleycare Ltd 29 Close) Briggs Lodge 75 Nurseplus UK 29 Shalom 66 P Sharon and Glen Arnott – 32 O Paddocks, The 75 Beamont Way 70 Old Parsonage, The 77 Park Street 75 Somerset Care Community Old Rectory, The 29, 74 Peel House 75 Services (Wiltshire) 25 Old Vicarage, The 65 Pennings View 70 Spire Homecare Ltd 25

80 Search for care at www.carechoices.co.uk to find support in your area Index continued Advertisers in bold St Patrick’s House 70 U Wilcot Road, 37 66 Stainsbridge House 66 Willow House 70 United Response – 2 William Starbrook 75 Willow View 75 Street 66 Staverton House 75 Willows, The 75 United Response – 74 Oaklands 66 Wilton Road 70 Stratford Lodge 70 United Response – Wiltshire Stratton Road, 1 66 DCA 25 Wiltshire Council Reablement Studley Bethesda Home 66 Service (Chippenham Hub) 29 Support Carers Ltd 25 V Wiltshire Council Reablement Service (Salisbury Hub) 30 SureCare Services (Wessex) 25 Voyage (DCA) Wiltshire 25 Sursum Ltd Bramley House 75 Wiltshire Council Reablement Service (Trowbridge Hub) 30 Sutton Veny House 77 W Wiltshire Heights Care Home 77 Warrington Lodge 66 Wingfield Road 75 T Wellhead Lane 75 Wingfield, The 77 There4U (Salisbury) Ltd – Cross Wessex Care Community Keys House 25 Services 25 Woodfalls Care Home 70 Totally Living Care Ltd 25 Westbury Care Home, The 77 Woodstock House 70 Westbury Court 77 Tower House Residential Home 70 Wren House Residence for Westbury Lodge 75 the Retired and Elderly – Tower View Residential Home 70 Whistley Dene 75 Warminster 75 Trowbridge Oaks Bupa Care White Horse Care Trust Home 77 – 5 Elcot Close 66 Y Tullyboy 66 White Horse Care Trust – 89 Yourlife (Chippenham) 30 Turning Point – Avondale 70 Pavenhill 66 Turning Point – Hollygrove 70 White Lodge, The 67 Yourlife (Devizes) 30

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Visit www.carechoices.co.uk for further assistance with your search for care 81 Other advertisers Abilive-in Care 20 Caring Homes 4 Horfield Lodge 61 Agincare 19, 39 Celtic Care Services (Swindon) Innovations Wiltshire Ltd 24 AMS Care Inside back cover Inside front cover Lansdowne Hill Care Home 39 Church View Outside back cover Ashbury Lodge Outside back cover MHA 61 Coate Water Care My Family, Our Needs 14, 32 Avery 64 Outside back cover 76, 82 Avon Care Homes 76 Downs View Outside back cover My Willows 24 Avonbourne 3 Edgehill Care Home 39 Order of St John Trust, The 61 Barchester 42 Equality Care Ltd 72 PA Care Directory 26 Bupa 76 Fitzwarren House 61 Porthaven Care Homes 44 Care Choices Ltd 16, 19, 24, 28 Hartcliffe Nursing Home 61 Right at Home 30 30, 40, 48, 55, 59, 60, 62, 64 Helping Hands 19 Safe Care 28 67, 69, 71, 77, 79, 81 Home Instead 28 Wessex Care 40

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Care Choices Limited has taken every care Publisher: Robert Chamberlain. to ensure that the information contained in Director of Sales: David Werthmann. this Guide is accurate at the time of print. The company cannot accept Editor: Angharad Burnham. responsibility for any errors or omissions in the publication, including if an Junior Editor: Henry Thornton. organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or Sales Manager: Paul O’Callaghan. support any particular organisation included in the Guide. ©2020 Care Regional Sales Supervisor: Vanessa Ryder. Choices Limited. Care Choices Limited reserves all rights in the titles Care Senior Sales Executive: Claire Cornish. Choices and HOMES Directories and their design. Sales Executives: Lauren Bore, Hannah O’Neill. Care Choices™ is a trademark of Care Choices Limited. Online Sales Executive: Tony Boyce. Ref. No: 4001/Wiltshire12/1020. Reproduction of any part of this Director of Creative Operations: Lisa Werthmann. publication in any form without the written permission of Care Choices Studio Manager: Jamie Harvey. Limited is prohibited. This publication is available free of charge from Wiltshire Council. Lead Designer: Ruth Clarry. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Graphic Designers: Kieran Bitten, Jack Elsworth. Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Distribution: Gemma Seaber-Shinn.

82 Search for care at www.carechoices.co.uk to find support in your area