Adult Care and Support Guide 2020/21
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Wiltshire Adult Care and Support Guide 2020/21 • Staying independent • Support in your community • Home care • Care homes In association with www.carechoices.co.uk Contents Welcome 6 Sheltered housing 38 Regions covered by this Guide 7 Extra care housing 38 Care homes 40 Community living 7 Out of county care 41 Community resources 7 Inspecting and regulating care services 41 Health and wellbeing 8 Care homes checklist 43 Wiltshire Healthy Lives Residential dementia care checklist 45 – helping everyone to live well 8 Paying for care 46 Health improvement services 9 Financial assessments 46 Mental health 10 Personal budgets 46 Dementia aware 11 Direct payments 47 Staying independent at home 11 Support for people who are funding their Equipment for independent living 11 own care 47 Making life easier at home 12 Top-ups 49 Wiltshire Bobby Van Trust 14 Seeking financial advice 49 Occupational therapy 14 Essential information 50 Assistive technology checklist 15 Keeping people safe 50 Wiltshire Council Reablement Service 16 Finding care in your area 51 Telecare and response service – keeping you safe 17 How solicitors can help 52 Handyperson service 17 Complaints, compliments and feedback 52 Adapting your home 17 Healthwatch Wiltshire Care in your own home 18 – local health and social care shaped by you 53 Home care agency checklist 21 Local authority contracted home care provider Care associations in Wiltshire 53 listings 23 The Registered Nursing Home Association 53 Home care provider listings 27 Wiltshire Care Partnership 54 Support for carers 31 Useful contacts 56 Carer definitions 31 Care home/care home with nursing listings 63 Carer Support Wiltshire 31 Index 78 Young carers 31 Wiltshire Parent Carer Council (WPCC) 32 Wiltshire Council’s distribution of this Resource for parents of disabled children 32 publication does not constitute their support or recommendation of any of First steps 33 the products or services advertised or listed within. All the Assessment 33 listings in this publication are supplied by the Care Quality Commission (CQC) in association with Wiltshire Council, National eligibility criteria 33 and neither Wiltshire Council nor Care Choices can be held Whole-life specialist providers 34 responsible for any errors or omissions. Hearing and Vision Team 35 Dementia care 36 To obtain extra copies of this Guide, free of Accommodation 37 charge, call Wiltshire Council’s Advice and Contact Team on: 0300 456 0111. Shared Lives Wiltshire 37 Alternative formats This Guide is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 5 Welcome Welcome to the Wiltshire Adult Care and Support service, our dedicated Advice and Contact Team is Guide 2020/21. This Guide provides: here to support you, whether you are a customer, carer or someone who is looking for more • Details of a range of services to enable you, and information about adult care services in Wiltshire. anyone you know or care for, to make informed The Advice and Contact Team can be contacted on: decisions about your care and support. 0300 456 0111. • Clear, easy to use information that will help you We hope you find this Guide helpful and staff are here to think about your options and make the right to support you and your loved ones where required. choices. Many people find adult social care and support daunting. We want to make it simple, clear and easy to understand to enable you to make informed decisions. COVID-19 has impacted on all our lives, and some services such as day services may be operating with reduced numbers so that staff and customers stay Lucy Townsend Cllr Simon Jacobs safe. We have indicated in the Guide where some Interim Corporate Cabinet Member for services may be running at a reduced capacity due Director for People Adult Social Care, to COVID-19 and advise you to contact the relevant and Director of Adult Public Health and provider. Social Services Public Protection Wiltshire Council Residents in Wiltshire have told us they want to be able to live safely and independently in their own homes for as long as they can and to enjoy the best possible quality of life. This Guide provides details of a range of services to enable you, and anyone you know or care for, to live well. Whether you are paying for services yourself, or receiving support from the council, we know that making decisions about social care can be daunting. The uncertainties and concerns arising from COVID-19 mean that clear information has never been so important. In addition to the Wiltshire Adult Care and Support Guide, an information website called Your Care Your Support is available: www.yourcareyoursupportwiltshire.org.uk/ This website contains a host of information about care and support and community organisations that support health and wellbeing. If you require any further information on a particular 6 Search for care at www.carechoices.co.uk to find support in your area Regions covered by this Guide Care homes OXFORDSHIRE GLOUCESTERSHIRE FARINGDON ■ ■ North and East Wiltshire 63 ■ CRICKLADE A429 ASHTON KEYNES A419 BERKSHIRE South Wiltshire 69 PURTON ■ ■ MALMESBURY ■ SHERSTON SWINDON ■ M4 West Wiltshire 73 ■ LUCKINGTON BRINKWORTH ■ ROYAL ■ WOOTTON BASSETT ■ BURTON ■ DRAYCOT CERNE ■ LYNEHAM Care homes with nursing ALDBOURNE ■ CHIPPENHAM CORSHAM ■ ■ CALNE North and East Wiltshire 66 A350 ■ BECKHAMPTON ■ MARLBOROUGH A4 FROXFIELD ■ ■ MONKTON FARLEIGH ■ A346 South Wiltshire 71 ■ MELKSHAM BATH WEST GRAFTON ■ BRADFORD-ON-AVON ■ DEVIZES ■ West Wiltshire 77 BATH AND ■ PEWSEY TROWBRIDGE ■ WEDHAMPTON NORTH EAST ■ WINGFIELD UPAVON ■ A36 COULSTON ■ SOMERSET ■ MARKET LAVINGTON ■ COLLINGBOURNE ■ HAWKERIDGE Home care providers 23 DUCIS ■ WESTBURY NETHERAVON ■ TIDWORTH ■ ■ FROME WARMINSTER LARKHILL ■ ANDOVER ■ A303 ■ SHREWTON ■ As a result of the COVID-19 pandemic, many ■ CROCKERTON CODFORD ST PETER ■ AMESBURY ■ SOMERSET KINGSTON services in Wiltshire have been affected. Some DEVERILL ■ ■ STAPLEFORD A338 have changed how they operate, and others ■ ■ HINDON ■ TEFFONT MAGNA MIDDLE WINTERSLOW ■ MERE ■ A303 ■ EAST KNOYLE WILTON SALISBURY may have had to stop completely. This Guide HAMPSHIRE ■ SWALLOWCLIFFE ■ HOMINGTON WHITEPARISH reflects ‘business as usual’ and therefore it is ■ ■ LUDWELL ■ BOWERCHALKE ■ DOWNTON ■ ROMSEY recommended that you check with the relevant A350 NOMANSLAND ■ service to determine availability. DORSET Community living Community resources Wiltshire Council is working in partnership with local living in Wiltshire who may need help maintaining people and communities to improve the health and their independence. If you would like to talk to wellbeing of everyone who lives here. someone about what’s available in your community, please call the council’s Advice and Contact Team There are many different resources available on: 0300 456 0111 or talk to Age UK by calling: across Wiltshire; further information and details of 0808 196 2424. activities in your area can be obtained from: www.yourcareyoursupportwiltshire.org.uk Health and wellbeing centres provide a hub where people can get information about what’s available in their community, access to local groups or speak to staff about staying healthy and well. Health and wellbeing centres and community hubs can be found at: Springfield Community Campus in Corsham, Five Rivers Health and Wellbeing Centre in Salisbury, The Vale Health and Wellbeing Centre in Pewsey, The Nadder Centre in Tisbury, The Riverside Community Centre in Malmesbury and The Calne Community Hub. Age UK provides support and advice to older people Visit www.carechoices.co.uk for further assistance with your search for care 7 Health and wellbeing Wiltshire Healthy Lives – helping everyone to live well By making a few small changes to the way we Eat well live, we can make big changes to our physical and mental health and wellbeing. This can also benefit • Make it five-a-day – aim to eat at least five the wellbeing of our family and those we care for. portions of fruit and vegetables every day. On Remember, what’s good for your heart is good for average, a portion is the amount of fruit or your head. vegetables that fits into the palm of your hand. • Trim the fat – choose lower or reduced fat Mental health and wellbeing foods, especially saturated fat. Cut fat off The Five Ways to Wellbeing is an evidence-based set meat and grill or bake foods rather than frying of steps we can all take to improve our emotional them. wellbeing. • Pick healthy snacks – choose fruit, carrot 1. Connect sticks, nuts and seeds over sugary or salty Talk and listen, be there, feel connected. alternatives like chocolate or crisps. • Increase your fibre – swap white breads, 2. Be active rice and pasta for wholemeal or wholegrain Do what you can, enjoy what you do, move your versions. mood. • Reduce your sugar – keep an eye out for high 3. Take notice sugar foods (high is over 22.5g of sugar per Remember the simple things that give you joy. 100g) and think of healthier sugar swaps you 4. Keep learning can make. Embrace new experiences, see opportunities, • Watch your salt – try to look for lower salt surprise yourself. foods and don’t add extra salt to your food 5. Give during cooking and at the dinner table. Your time, your words, your presence. • Think about what you drink – you should be drinking at least eight-ten cups of fluid a day, More information can be found at: choose water, sugar-free drinks, tea, coffee or www.nhs.uk/conditions/stress-anxiety- sugar-free squash. depression/improve-mental-wellbeing For more tips and information on how to have a More useful information about improving your healthy life visit: mental health can be found on the Every Mind www.wiltshire.gov.uk/public-health-weight Matters website: www.nhs.uk/oneyou/every-mind-matters Drinking alcohol Alcohol affects many parts of the body and can If you need to talk to someone about something play a role in many medical conditions.