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PROJECT REPORT ON “RECRUITMENT PRACTICES IN FAMILY OWNED AND PROFESSIONALLY OWNED BUSINESS ON GOPAL GROUP-NEW DELHI, PUNJ LLOYD- DEHRADUN, HOTEL MADHUBAN-DEHRADUN AND HOTEL FORTUNE-MUSSOORIE” SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION OF H.N.B GARHWAL UNIVERSITY, DEHRADUN SUBMITTED BY: ARYAN GOYAL BB08200 BBA VI TH SEMESTER INSTITUTE OF MANAGEMENT STUDIES DEHRADUN SESSION 2008-2011 1 ACKNOWLEDGEMENT A project is never the work of an individual; it is a combination of views, ideas, suggestions, contribution and imprints of many people. Therefore one of the pleasant parts of writing report is the opportunity one gets to thank those who have contributed towards its fulfillment. It gives me a great pleasure to express my heartfelt gratitude to my Faculty Guide for guiding me through his efforts at each and every step. I humbly submit that without his efforts this project would have not been conceptualized nor materialized. I express my special thanks to HR MANAGER whose timely guidelines helped me to complete my project in time. Last but not the least I would like to thank each and everyone who directly and indirectly helped me in completion of the project successfully. 2 INTERNAL GUIDE CERTIFICATE I have the pleasure in certifying that Mr./Ms. ...…………..………………………….. is a bonafide student of VIth semester of the Bachelor’s Degree in Business Administration (Batch 2008-2011), of Institute of Management Studies, Dehradun . He/She has completed his/her project work entitled …………………………………… ………………………………………………………………………….. under my guidance. I certify that this is his/her original effort & has not been copied from any other source. This project has also not been submitted in any other Institute / University for the purpose of award of any Degree. This project fulfils the requirement of the curriculum prescribed by this Institute for the said course. I recommend this project work for evaluation & consideration for the award of Degree to the student. Signature : …………………………………… Name of the Guide : …………………………………… Designation :……………………………………. Date : …………………………………… 3 COMPANY TRAINING CERTIFICATE 4 COMPANY TRAINING CERTIFICATE 5 SUMMARY HR VISION, MISSION & OBJECTIVES HR VISION “To attain organizational excellence by developing and inspiring the true potential of company’s human capital and providing opportunities for growth, well being and enrichment.” HR MISSION “To create a value and knowledge based organization by inculcating a culture of learning, innovation and team working and aligning business priorities with aspiration of employee’s leading to development of an empowered, responsive and competent human capital.” HR OBJECTIVES . To develop and sustain core values. To develop business leaders for tomorrow. To provide job contentment through empowerment, accountability and responsibility. To build and upgrade competencies through virtual learning, opportunities for growth and providing challenges in the job. To foster a climate of creativity, innovation and enthusiasm. To enhance the quality of life of the employees and their family. 6 HR STRATEGY . To meet challenging demands of the business environment, focus of the HR strategy is on change of the employees, „mindset’ . Building quality, culture and resources. Re-engineering and Redeployment for maximizing utilization of HR potential. To build and upgrade competencies through virtual learning, opportunities for growth and providing challenges in the job. Re-strengthening mutual faith, trust and respect. Inculcating a spirit of learning & enjoying challenges. Developing Human Resource through virtual learning, providing opportunities for growth, inculcating involvement and exposure to benchmarking in performance. ROLE OF HR . Alignment of HR vision with Corporate Vision. Shift from support group to strategic partner in business operations. Enhance productivity and performance by developing employee competency and potential. Developing professional attitude and approach. Developing „Global Managers‟ for tomorrow to ensure the role of global players. 7 CONTENTS PAGES 1 OBJECTIVES OF THE STUDY 09 2 LIMITATIONS 10 3 INTRODUCTION 11 4 GOPAL GROUP 13 5 HOTEL FORTUNE 29 6 HOTEL MADHUBAN 37 7 PUNJ LLOYD 44 8 RESEARCH METHODOLOGY 58 9 FINDINGS 60 10 RECOMMENDATION 64 11 CONCLUSION 65 12 BIBLIOGRAPHY 66 13 QUESTIONNAIRE 67 14 SOFT COPY OF PROJECT IN COMPACT DISK 73 8 OBJECTIVES OF THE STUDY To study the Annual Report on Recruitment Practices of a company. To understand the day-to-day work carried out by the organization. To study the company‟s history in brief. To draw meaningful and constructive measure based on analysis. To analyze how the organization takes its recruitment practices to give the company better employers. 9 LIMITATIONS OF STUDY There is no activity that can be completed without any limitation. The main limitation faced during the preparation of this project report on `Recruitment Practices in Family owned business and professionally owned business` is as follows: Time available for the completion of the project is very short; hence much information could not be undertaken. The information that is collected through secondary data, some of the information might be wrong. The calculation & computation are based on valuable information given by the bank. The report is based on the analysis of the last five years data, which may not be sufficient in some cases. The analysis and conclusion made is as per my limited Understanding for this concerned subject. 10 INTRODUCTION In today‟s scenario, the recruitment procedure varies depending upon the nature of the requirement. These procedures require the placement of the right talent at the right place, thereby making the association mutually beneficial for the employer and the employee. In order to get a RIGHT CANDIDATE, employers are always concerned and needs to be addressed critically. There are usually two types of recruitment processes: Recruitment Processes: Recruitment processes can be well determined into two categories. They are: 1) Internal Recruitment 2) External Recruitment Internal recruitment – The term internal recruitment is defined as the practice of choosing amongst current company workers to fill a position that falls vacant over time. This may include a change in profile on the part of the employee. Internal recruitment is more economical and less time consuming for the company. External recruitment – In contrast, external recruitment has to do with external candidates applying for an available position. Once the staffing requirements are determined, an organization has to ensure that there are appropriate recruitment systems in place to attract and select candidates of the right caliber. This requires identifying and focusing on each of the critical stages of the recruitment process. Naturally, the resources spent for the overall selection process are more. Now we shall discuss this type of recruitment in different organizations. 11 ORGANISATIONS 1. GOPAL GROUP: A Family owned and Product Based Industry. 2. HOTEL FORTUNE: A Professionally owned and Service Based Industry. 3. HOTEL MADHUBAN: A Family Owned and Service Based Industry. 4. PUNJ LLOYD: A Professionally Owned and Product Based Industry. 12 GOPAL GROUP “Success is not the destination, it is a journey”. And Gopal Group on its way to success has established milestones for others to follow. Leading by example, Gopal Group, a product based company, now a multi crore business conglomerate took its first step in 1942. A dream child of the visionary Late Shri Hari Chand Sugandhiji, the group saw the light of the day at a humble shop at Old Delhi. Training his passion into a profession he ushered a fragnant era of exclusive products ranging from perfumes to scented tobacco products. It has since been a sure and steady progress. Under the astute leadership of Shri Srigopal Gupta, Gopal Group is sacling unprecedented heights of accomplishment. 13 Product profile: Diversification is the key to progress. Our top of the line tobacco based products namely Gopal Flavoured Chewing Tobacco have always been a connoisseur’s delight. Blending flavors with fragrances perfectly Gopal Group has been tasting success ever since. Expanding our horizon further, we have successfully ventured into Pan Chatni and Scented Supari, that have won over millions of hearts with their impeccable taste and aroma. The Group has a proud and prestigious portfolio comprising of well established Joie Agarbatti (Incense Stick), Gopal Scented Suparis, Pan Chatni and Danadan Bidi. Our flavoured chewing Tobacco has been a connoisseur”s delight. A premier product from a trusted company, Gopal Supari has all the ingredients to make it an astounding success. The finest raw material, choicest flavors and fragrances and of course world-class quality packed in eye catching containers, Gopal Supari is a real treat to the senses. Experience the joy of holistic living with Joie Agarbatti. Not just incense sticks, but magic wands that transform your surroundings into pleasant setting. Be it redolent Rose, jubilant Jasmine, sensuous Sandals, Joie Agar batti invoke celebration of life. Made from the purest essences from fresh flowers and nature products, these incense sticks stir up your mind, body and soul, with an enchanting feeling of well being and peace. If you thought bidi was the butt of all things old fashioned, think again. The ubiquitous Danadan Bidi is now a puffs delight among the city bred and rural Indian. At Gopal we employ century