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The Srinagar Retreat a Report

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The Srinagar Retreat a Report THE SRINAGAR RETREAT A REPORT CHAIRMAN: Brett Tollman Henri Giscard d’Estaing Dionísio Pestana HONORARY MEMBERS: Vice Chairman Chairman & CEO Chairman Sir Ian Prosser The Travel Corporation Club Méditerranée Group Pestana Lord Marshall of Knightsbridge Chairman Chairman InterContinental Hotels Group GLOBAL MEMBERS: Maurice H Greenberg Stefan Pichler British Airways plc Chairman & CEO Chairman & CEO VICE CHAIRMEN: Akbar Al Baker American International Group Thomas Cook AG Sir Frank Moore, AO CEO Inc Chairman American Airlines Qatar Airways Fernando Pinto Taylor Byrne Tourism Group CONTENTS Naresh Goyal CEO Jean-Marc Espalioux Giovanni Angelini Chairman TAP Air Portugal Frank Olson Chairman of Management Board & CEO & Managing Director Jet Airways Chairman of the Board CEO Shangri-La Hotels & Resorts Wolfgang Prock-Schauer The Hertz Corporation Accor Richard Helfer Chief Executive Officer Phil Bakes Raffles International Hotels & Jet Airways Gérard Pélisson André Jordan Chairman & CEO Resorts Co-Chairman, Supervisory Board Chairman FAR&WIDE Travel Corporation David Radcliffe Accor SA SECTION ONE: INTRODUCTION Lusotur SA James Hensley Chief Executive Ted Balestreri President Hogg Robinson plc Tommaso Zanzotto Jonathan S Linen Chairman & CEO Allied Europe President President’s Foreword ............................................................................ 3 Vice Chairman Cannery Row Company Kurt Ritter TZ Associates Ltd American Express Company James Hogan President & CEO Henrik Bartl President & Chief Executive Rezidor SAS Hospitality CHAIRMAN EMERITUS: Vincent A Wolfington Head of International Gulf Air Chairman Hotel Financing Peter Rogers James D Robinson III The WTTC India Initiative – The Members ........................................ 4 Carey International, Inc Aareal Bank AG Stephen Holmes President & CEO General Partner Vice Chairman Diners Club International RRE Ventures EXECUTIVE COMMITTEE: Jurgen Baumhoff Cendant Corporation CEO Carl Ruderman IMMEDIATE PAST Peter Armstrong Qatar National Hotels Company Raimund Hosch Chairman CHAIRMEN: President & CEO President & CEO Universal Media SECTION TWO: THE SRINAGAR RETREAT Rocky Mountaineer Railtours Gordon Bethune Messe Berlin GmbH Harvey Golub Chairman of the Board & CEO Bruno Schöpfer Retired Chairman & CEO David Babai Continental Airlines Xabier de Irala Chairman of the Board American Express Co Chairman Chairman & CEO Mövenpick Hotels & Resorts WTTC Chairman (1996 – 2001) The Programme of Events .................................................................... 6-7 Gullivers Travel Associates Raymond Bickson Iberia, Airlines of Spain Managing Director Robert Selander Robert H Burns Sebastián Escarrer The Taj Group of Hotels Nuno Trigoso Jordão President & CEO Chairman Vice Chairman President & CEO MasterCard International Robert H Burns Holdings Limited The Delegates ...................................................................................... 8 Sol Meliá Richard Brown Sonae Turismo Gestaoe Servicos WTTC Chairman (1994 – 1996) Chief Executive Per Setterberg Manuel Fernando Espírito Santo Eurostar Group Sol Kerzner CEO PRESIDENT: President Regis Bulot Chairman & CEO Global Refund Group Conclusions and Recommendations ..................................................... 9-17 Espírito Santo Tourism Chairman of the Board Kerzner International Ltd Jean-Claude Baumgarten Relais & Chateaux Barry Sternlicht Edouard Ettedgui Nigel Knowles Chairman & CEO Group Chief Executive Marilyn Carlson Nelson Managing Partner Starwood Hotels & Resorts As at October 2003 Glimpses .............................................................................................. 18-19 Mandarin Oriental Hotel Group Chairman & CEO DLA Worldwide, Inc Carlson Companies Maurice Flanagan CBE Krishna Kumar Ron Stringfellow Group Managing Director Alun Cathcart Vice Chairman Executive Chairman The Group Photograph ........................................................................ 20-21 The Emirates Group Deputy Chairman The Taj Group of Hotels Southern Sun Group Avis Europe Plc Michael Frenzel Hans Lerch Lalit Suri Chairman U Gary Charlwood President & CEO Chairman & Managing Director TUI AG Founder, Chairman & CEO Kuoni Travel Holding Ltd Bharat Hotels Ltd Uniglobe Travel (International) SECTION THREE: THE NEXT STEP David House Inc Manuel Martin Ian Swain Group President, Global Network Partner Chairman & CEO and Establishment Services Jennie Chua CyberDodo Productions Ltd Swain Travel Services Inc American Express Company Chairman & CEO The Srinagar Declaration ...................................................................... 24 Raffles International Hotels & Wolfgang Mayrhuber Kathleen Taylor Richard R Kelley Resorts CEO President Chairman Lufthansa German Airlines Worldwide Business Operations Outrigger Enterprises, Inc David Clifton Four Seasons Hotels and Resorts The Valedictory Remarks Managing Director, Europe & Asia Paul McManus Geoffrey J W Kent Interval International President & CEO José Antonio Tazón Mr N K Singh ...................................................................................... 25 Chairman & CEO The Leading Hotels of President & CEO Abercrombie & Kent Glen Davidson the World Amadeus Global Travel Senior VP, Worldwide Travel Distribution J W Marriott, Jr Insurance & Related Services David Mongeau The Conclusion ................................................................................... 26 Chairman & CEO American International Group Inc Vice President Jeffrey Toffler Marriott International, Inc CIBC World Markets Chairman Alain Demissy Coventry Partners David Michels Chairman Alan Mulally Chief Executive, Hilton Group plc Mondial Assistance Group Executive Vice President Mustafa Türkmen Hilton International The Boeing Company CEO & Managing Director Rod Eddington Enternasyonal Tourism Curtis Nelson Chief Executive John M Noel Investments, Inc President & CEO British Airways plc President & CEO Carlson Companies The Noel Group Patrice Vinet Mathias Emmerich Partner P R S Oberoi Chairman Tom Nutley Accenture Chief Executive Rail Europe Group, Inc Chairman The Oberoi Group Reed Travel Exhibitions Daniela Wagner Rakesh Gangwal Managing Director, International Henry Silverman President & CEO Alan Parker Octopustravel.com Chairman, President & CEO Worldspan Managing Director Cendant Corporation Whitbread Hotel Company Peter Yesawich Laurence Geller Managing Partner Jonathan Tisch Chairman & CEO Jean Gabriel Pérès Yesawich, Pepperdine, Brown & Chairman & CEO Strategic Hotel Capital President & CEO Russell Loews Hotels Mövenpick Hotels & Resorts Introduction President’s Foreword WHILST THE WTTC INDIA INITIATIVE HAS EVOLVED ENORMOUSLY SINCE ITS INCEPTION IN FEBRUARY 2000, OUR PRINCIPAL GOAL REMAINS UNCHANGED – TO RAISE AWARENESS OF THE CRUCIAL ROLE THAT TRAVEL & TOURISM PLAYS IN THE INDIAN ECONOMY. The WTTC India Retreat has proved to be a successful vehicle for communicating this message and I am grateful to the participants of the first three Retreats for making this possible. There is no doubt that the success of these events is due to the commitment of the delegates who, not only agree to spend a weekend locked in debate, but also play a crucial role in unraveling what needs to change in order for Travel & Tourism to flourish in India. Readers of this report will not be had relied on Travel & Tourism for their surprised to learn that our decision to hold livelihood. the third Retreat in the State of Jammu & So what better place than Srinagar for Kashmir was not one that was taken lightly. recognising the economic and job-creating Security issues were discussed at length and importance of Travel & Tourism? SECTION 1 a number of our guests had strong I am extremely grateful to the Chief reservations. Minister of Jammu & Kashmir, Mufti However, I think I speak for everybody Mohammad Sayeed, who acted as the Patron involved when I say that, once there, we were of this Retreat and whose support was a all convinced that this was an extremely apt source of enormous encouragement. and pertinent location for discussing the Moving onto the business agenda of the economic importance of Travel & Tourism. Retreat, I am delighted to highlight two After all, the State of Jammu & Kashmir was recent steps which were the direct result of formerly one of India’s most popular tourism our discussions in Srinagar: destinations and yet currently tourists are few 1. The decision to release a WTTC White and far between. Mr Omar Abdullah, Paper on Civil Aviation. President of the National Congress and 2. The decision to make the State of Jammu keynote speaker at this Retreat explained to & Kashmir a WTTC Partner State. us that everything had changed extremely I hope that these steps and the rapidly. People who had previously relied on recommendations offered in this report Travel & Tourism suddenly found that they demonstrate our commitment to Travel & had no income and handicrafts that had been Tourism. It is our firm belief that this sold in abundance within Jammu & Kashmir, industry can provide an important tool for became items for export. tackling some of the economic, social and This was how the people of this beautiful environmental challenges facing India today. State came to realise the extent to which they 3 JEAN-CLAUDE BAUMGARTEN President World Travel & Tourism Council The WTTC India Initiative:The Members The Srinagar Retreat THE WTTC INDIA INITIATIVE IS BACKED BY TWENTY-THREE KEY PLAYERS FROM SOME OF THE MOST INFLUENTIAL TRAVEL & TOURISM COMPANIES
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