Aairpass®. Special Offer from American Airlines and Your BCD Affiliates

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AAirpass®. Special offer from American Airlines and your BCD Affiliates. The elite traveler program. The American Airlines AAirpass program is air travel at its best, providing ultimate travel flexibility. The program offers discounted fares on last-minute travel, VIP privileges and last-seat availability to more than 250 American Airlines destinations in the U.S. and around the world. With pre-paid unrestricted air travel, AAirpass members can travel at any time – even at a moment’s notice – to any destination served by American Airlines, American Eagle® or AmericanConnection®. The card for today’s discriminating traveler. The AAirpass program was designed for customers who appreciate convenience and service. The miles you purchase are deducted from your AAirpass account only when you fly, eliminating any complicated refunds or exchanges, and supplemental miles may be purchased for your account as needed. Members also have the flexibility of booking flights as one-way or round-trip, last-minute or in advance, while enjoying the same level of benefits. Special offer from It’s about more than just price. your BCD Affiliates With this special offer, you get much more than a great price on future and AAirpass: travel. Your membership comes with privileges and benefits designed to Call your BCD Affiliates office to make every trip more enjoyable, including: purchase a new individual AAirpass • Complimentary Admirals Club® membership membership by December 31, 2009, • First/Business Class check-in and receive this special offer! • Priority AAccess TERM PRICE MILES • Companion benefits 6 months $5,625 12,500 • Dedicated Customer Service ® Prices subject to change without notice. • AAdvantage mile accrual A better way to fly. AAirpass memberships can be used for domestic or international travel in all classes of service. With booking and travel convenience at discounted rates, plus VIP benefits, the AAirpass program truly offers the ultimate in travel freedom. To redeem this special offer, you must purchase your new AAirpass membership by contacting your BCD Affiliates office. Call today to enjoy six months of travel freedom! AAirpass – The ultimate in travel freedom. For more information about the AAirpass program, visit www.AAirpass.com. *Member may take along one companion per flight. Miles flown by companion will be deducted from the member’s account. AmericanAirlines, American Eagle, AmericanConnection, AAdvantage, AAirpass and AA.com are marks of American Airlines, Inc. American Eagle and AmericanConnection carriers are regional airlines associated with American Airlines, Inc. American Eagle service is operated by American Eagle Airlines, Inc., or Executive Airlines, Inc., each of which is a wholly owned subsidiary of American Airlines’ parent company. AmericanConnection service is operated by Chautauqua Airlines, Inc., which is an unaffiliated independent contractor. American Airlines reserves the right to change AAdvantage program rules, regulations, travel awards and special offers without notice and to end the AAdvantage program with six months notice. American Airlines reserves the right to change the AAirpass program at any time without notice and to end the AAirpass program with six months notice. © 2009 American Airlines, Inc. All rights reserved. 0509/AAP/BCD.

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Travel Agency
Booking Options The Economy, Premium Economy, Business and First class booking options all offer the same level Travel of flexibility. The PlanAhead Economy option is less flexible, but offers a discount of 25% off of the Economy rate. Booking Advance Purchase Agency Cabin Fees Inventory Requirement Economy Y No No Premium Economy W No No If you have questions, please contact AirPass Customer Service at (800) 433-6355 (option 1) Business J No No or [email protected] 8 a.m. - 5 p.m. CT, Monday – Friday. First F No No For more information, PlanAhead Economy H Yes, 7-day No please visit airpass.com. Instant Upgrade Fares Instant upgrade fares are offered in select markets, giving members an opportunity to travel in the next higher cabin at the lower cabin rate. These fares are often subject to fare rules like restricted inventories (A, D, I, or R), round-trip booking requirements, and specific point of origin requirements so each market will be unique. AAdvantage® Upgrades Members may upgrade their AirPass bookings via normal AAdvantage upgrade procedures using 500-mile, systemwide or mileage upgrade awards. Ticketing AirPass reservations can only be ticketed by American, so queueing is required. Formats Notes Sabre QP/XTM74/11 • American will queue the reservation back to the agency’s #14 queue. • Sabre agencies will see the following in the PNR after ticketing: H-ADTK/AAIRPASS TKT NBR 0012199999999 Apollo @:3SSR OTHS AA NN1/AAIRPASS • American will send the ticket number via teletype to the agency. Worldspan 3SSR OTHS AA NN1/AAIRPASS • Non-Sabre agencies will see the following in the PNR after Amadeus SROTHSAA-AAIRPASS ticketing: H-AAIRPASS TKT NBR SENT VIA TELETYPE Galileo V.AAA*AAIRPASS Once queued, tickets will be issued 24 hours prior to departure.
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Flights (Flights Which Have Not Been Canceled) That Qualify for a Refund Must Be Processed by American Airlines Via the Online Refund Request Form
Schedule Change Introduction General Information Schedule Change-Rule 240/80 or Schedule Irregularity for delayed flights (flights which have not been canceled) that qualify for a refund must be processed by American Airlines via the online refund request form. Travel agents may not process a refund for a non-refundable ticket on a Rule 240/80 for delayed flights (flights which have not been canceled) via their ARC/BSP. If customer requests a refund refer to the Revenue/'Published Fare online Refund Request Form section below. Definitions: Rule 240 Domestic tariff rules which state AA's obligations to our customers when their flights are changed or canceled as a result of Schedule Change(s)/ Irregularities. Rule 240 applies to travel wholly within the 50 U.S., travel between the U.S. and Canada and travel between the U.S. and Puerto Rico /U.S. Virgin Islands. Rule 240 protects all ticketed customers including AAdvantage, AA codeshare and Travel Agents free/reduced rate. AAirpass® tickets should be handled in the same manner as revenue tickets and are considered ticketed at all times. Rule 80 International tariff rules which state AA's obligations to our customers when their flights are changed or canceled as a result of Schedule Change(s)/Irregularities. Rule 80 applies to all international travel except travel between the U.S. and Canada and/or between the U.S. and Puerto Rico /U.S. Virgin Islands. Rule 80 protects all ticketed customers including AAdvantage, AA codeshare and Travel Agents free/reduced rate. AAirpass® tickets should be handled in the same manner as revenue tickets and are considered ticketed at all times.
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Schedule Change - Rule 240/80 - Schedule Irregularity
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American Airlines: Bankrupt, Like Every Other Legacy Airline
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American Airlines: Bankrupt, Like Every Other Legacy Airline Jeffrey S
University of Richmond UR Scholarship Repository Robins Case Network Robins School of Business 6-2012 American Airlines: Bankrupt, Like Every Other Legacy Airline Jeffrey S. Harrison University of Richmond Siri Kalburgi Colleen Koch Reed Follow this and additional works at: http://scholarship.richmond.edu/robins-case-network Part of the Business Administration, Management, and Operations Commons, and the Marketing Commons Recommended Citation Harrison, Jeffrey S., Siri Kalburgi, and Colleen Koch Reed. American Airlines: Bankrupt, Like Every Other Legacy Airline. Case Study. University of Richmond: Robins School of Business, 2012. This Case Study is brought to you for free and open access by the Robins School of Business at UR Scholarship Repository. It has been accepted for inclusion in Robins Case Network by an authorized administrator of UR Scholarship Repository. For more information, please contact [email protected]. American Airlines: Bankrupt, Like Every Other Legacy Airline June 2012 Written by Jeffrey S. Harrison, Siri Kalburgi and Colleen Koch Reed at the Robins School of Business, University of Richmond. Copyright © Jeffrey S. Harrison. This case was written for the purpose of classroom discussion. It is not to be duplicated or cited in any form without the copyright holder’s express permission. For permission to reproduce or cite this case, contact Jeff Harrison at [email protected]. In your message, state your name, affiliation and the intended use of the case. Permission for classroom use will be granted free of charge. Other cases are available at: http://robins.richmond.edu/centers/case-network.html In November of 2011, a giant fell. AMR, the holding company of American Airlines, American Eagle Airlines and AmericanConnection, which collectively serve 250 cities in 40 countries and average over 3,400 flights a day, filed for voluntary bankruptcy under Chapter 11 in a New York Federal Court.1 The roots of this legacy airline run deep.
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Harvey R. Miller Stephen Karotkin Alfredo R
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Cathay Pacific Infant Fare Policy
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April 2004 Edition
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Hubs • Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington D.C
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