Hubs • Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington D.C

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Hubs • Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington D.C

✈ American Airlines and US Airways • Merged - 12/9/2013 ✈ Operates • 6,700 flights per day/339 destinations/54 countries • Over 100M pounds of cargo capacity to major cities in US, Europe, Canada, Mexico, Latin American and Asia ✈ Hubs • Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington D.C. ✈ Other value added programs • Admirals Club Lounges • AAdvantage Mileage Program • Business ExtrAA • AAirpass Program • Corporate Credit Card 1 oneworld alliance ✈ Airline network connect passengers to destinations where American does not fly ✈ Serves almost 1,000 airports in 150 countries, with 14,250 daily departures ✈ American is a founding member ✈ 15 members • Airberlin • Iberia • Qantas • American Airlines • Japan Airlines • QATAR Airways • British Airways •LAN • Royal Jordanian • Cathay Pacific • TAM Airlines • S7 Airlines • Finnair • Malaysia Airlines • Sri Lanka Airlines 2 What you need to know ✈ Research and understand the company’s strategic plan and what it values (i.e. quality, low cost, marketing alignments, etc.) ✈ Align your “Value Proposition” with the company’s strategic plan ✈ Deliver a clear and concise message ✈ Understand the market and your competitors ✈ Network to gather information and build relationships ✈ Create an effective presentation 3 Are you ready to be a supplier? ✈ Your company capacity ✈ Understand the process ✈ Request for information (RFI) ✈ Request for proposal (RFP) ✈ Terms & Conditions ✈ Negotiations – anything is negotiable 4 Supplier Diversity Program What we buy: • Aircraft parts • Fuels/lubricants • Airport support services • Janitorial and landscaping supplies • Architectural/design services & services • Automotive parts • Legal services • Chemicals • Office furniture, fixtures & accessories • IT hardware, software & related services • Packaging materials & services • Construction services • Safety equipment • Facilities equipment & maintenance • Transportation and Logistics • Food & beverage products • Uniforms www.AA.com/SupplierDiversity [email protected] 817-963-2620 5.

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Travel Agency
Booking Options The Economy, Premium Economy, Business and First class booking options all offer the same level Travel of flexibility. The PlanAhead Economy option is less flexible, but offers a discount of 25% off of the Economy rate. Booking Advance Purchase Agency Cabin Fees Inventory Requirement Economy Y No No Premium Economy W No No If you have questions, please contact AirPass Customer Service at (800) 433-6355 (option 1) Business J No No or [email protected] 8 a.m. - 5 p.m. CT, Monday – Friday. First F No No For more information, PlanAhead Economy H Yes, 7-day No please visit airpass.com. Instant Upgrade Fares Instant upgrade fares are offered in select markets, giving members an opportunity to travel in the next higher cabin at the lower cabin rate. These fares are often subject to fare rules like restricted inventories (A, D, I, or R), round-trip booking requirements, and specific point of origin requirements so each market will be unique. AAdvantage® Upgrades Members may upgrade their AirPass bookings via normal AAdvantage upgrade procedures using 500-mile, systemwide or mileage upgrade awards. Ticketing AirPass reservations can only be ticketed by American, so queueing is required. Formats Notes Sabre QP/XTM74/11 • American will queue the reservation back to the agency’s #14 queue. • Sabre agencies will see the following in the PNR after ticketing: H-ADTK/AAIRPASS TKT NBR 0012199999999 Apollo @:3SSR OTHS AA NN1/AAIRPASS • American will send the ticket number via teletype to the agency. Worldspan 3SSR OTHS AA NN1/AAIRPASS • Non-Sabre agencies will see the following in the PNR after Amadeus SROTHSAA-AAIRPASS ticketing: H-AAIRPASS TKT NBR SENT VIA TELETYPE Galileo V.AAA*AAIRPASS Once queued, tickets will be issued 24 hours prior to departure.
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Flights (Flights Which Have Not Been Canceled) That Qualify for a Refund Must Be Processed by American Airlines Via the Online Refund Request Form
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Schedule Change - Rule 240/80 - Schedule Irregularity
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American Airlines: Bankrupt, Like Every Other Legacy Airline Jeffrey S
University of Richmond UR Scholarship Repository Robins Case Network Robins School of Business 6-2012 American Airlines: Bankrupt, Like Every Other Legacy Airline Jeffrey S. Harrison University of Richmond Siri Kalburgi Colleen Koch Reed Follow this and additional works at: http://scholarship.richmond.edu/robins-case-network Part of the Business Administration, Management, and Operations Commons, and the Marketing Commons Recommended Citation Harrison, Jeffrey S., Siri Kalburgi, and Colleen Koch Reed. American Airlines: Bankrupt, Like Every Other Legacy Airline. Case Study. University of Richmond: Robins School of Business, 2012. This Case Study is brought to you for free and open access by the Robins School of Business at UR Scholarship Repository. It has been accepted for inclusion in Robins Case Network by an authorized administrator of UR Scholarship Repository. For more information, please contact [email protected]. American Airlines: Bankrupt, Like Every Other Legacy Airline June 2012 Written by Jeffrey S. Harrison, Siri Kalburgi and Colleen Koch Reed at the Robins School of Business, University of Richmond. Copyright © Jeffrey S. Harrison. This case was written for the purpose of classroom discussion. It is not to be duplicated or cited in any form without the copyright holder’s express permission. For permission to reproduce or cite this case, contact Jeff Harrison at [email protected]. In your message, state your name, affiliation and the intended use of the case. Permission for classroom use will be granted free of charge. Other cases are available at: http://robins.richmond.edu/centers/case-network.html In November of 2011, a giant fell. AMR, the holding company of American Airlines, American Eagle Airlines and AmericanConnection, which collectively serve 250 cities in 40 countries and average over 3,400 flights a day, filed for voluntary bankruptcy under Chapter 11 in a New York Federal Court.1 The roots of this legacy airline run deep.
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Harvey R. Miller Stephen Karotkin Alfredo R
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April 2004 Edition
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