A Guide to Services for Seniors in Kooyong
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Seniors’ Guide A guide to services for Seniors in Kooyong With compliments from JOSH FRYDENBERG MP Federal Member for Kooyong Contents Emergency Contacts 4 Support for Older Australians 5 Age Pension Working past Age Pension age Pension Loans Scheme Commonwealth Seniors Health Card Accessing Services 6 Our Local Community 8 Community Survey 11 Congratulatory messages can be arranged for special anniversaries, e.g. 50 or 60 years of marriage, 90th or 100th birthdays. Messages from the Queen can be arranged for 60 years of marriage and 100th birthdays. Please write to me with details at least three weeks before the anniversary. Where a message is to be sent from the Queen at least five weeks prior notice is required. Where possible, a copy of the birth or marriage certificate should be supplied, otherwise a Statutory Declaration is to be provided. Disclaimer: The material in this resource guide is made available for the purpose of providing access to government information and not as professional advice. Before relying on the material, users should obtain appropriate professional advice relevant to their particular circumstances to evaluate its accuracy, currency, completeness and relevance for their purposes. Some material in this resource guide may include or summarise views, standards or recommendations of third parties. The inclusion of such material is not an endorsement by the Commonwealth of that material and not an indication of the Commonwealth’s commitment to any particular course of action. Links provided to internet sites are provided for the user’s convenience and do not constitute endorsement of the information at those sites. 2 Kooyong Seniors’ Guide JOSH FRYDENBERG MP Federal Member for Kooyong I am pleased to provide you with the Kooyong Seniors’ Guide. Our local community depends on the wisdom and experience that seniors positively contribute each and every day. The guidance provided to current and future generations is vital to the continued development of our communities. Stories of hard work and sacrifice remind us that we must equally work hard to build upon the foundations set by older generations to continue to help make Australia a great, prosperous nation. It is vital that our nation gives back to our Seniors through the provision of health care, respite and rehabilitation facilities, aged support and employment services; together with advice and assistance for self-funded retirees. I am proud to represent you and your interests in Federal Parliament. I hope the Kooyong Seniors’ Guide is of assistance in providing important details on available services in our local community and their contact information. If you require any additional information or any assistance, please do not hesitate to contact me. Yours sincerely, Josh Frydenberg MP Federal Member for Kooyong 695 Burke Road, Camberwell VIC 3124 9882 3677 [email protected] joshfrydenberg.com.au JoshFrydenbergMP Emergency Contacts Police / Ambulance / Fire Brigade Emergency 000 Poison Service 13 11 26 www.triplezero.gov.au www.austin.org.au/poisons Australia’s primary emergency call For information on poisons and treatments. service number. SES State Emergency Service 132 500 www.ses.vic.gov.au For emergency help in floods and storms. If a situation is not time critical but requires the attention of an emergency services organisation: Emergency Health Boroondara Police Nurse On Call 8851 1111 1300 606 024 Camberwell Police Poisons Information 9882 0688 13 11 26 Crime Stoppers Beyond Blue 1800 333 000 1300 224 636 State Emergency Service Headspace Hawthorn 13 25 00 9006 6500 Electrical Faults Kids Helpline 13 20 99 1800 551 800 Yarra Valley Water Lifeline 13 27 62 13 11 14 Gas Faults Other 13 27 71 City Of Boroondara Box Hill Hospital 9278 4444 1300 342 255 RSPCA Epworth Hospital Richmond 9224 2222 9426 6666 Epworth Eastern Box Hill 8807 7100 4 Kooyong Seniors’ Guide Support for Older Australians Centrelink – Older Australians 132 300 Languages other than English 131 202 Box Hill Centrelink and Medicare 13 24 68 Camberwell Centrelink 13 24 68 3/13 Harrow St, Box Hill 527 Riversdale Rd, Camberwell Mon-Fri 8:30am-4:30pm Mon-Fri 8:30am-4:30pm Australian Government Department of Human Services Age Pension Working past Age Pension age The Age Pension helps support older Australians If you choose to work whilst receiving the Age Pension, in retirement. If you meet the age and residence the Work Bonus will allow you to increase the amount requirements, the amount of Age Pension you will receive you can earn before your pension is reduced. If you depends on your income, assets and other factors. receive eligible income from employment the Work Bonus will automatically be applied. If you receive the Age Pension you will automatically receive a Pensioner Concession Card, entitling you Pension Loans Scheme to reduced cost medicines under the Pharmaceutical The Pension Loans Scheme can help eligible part-rate Benefits Scheme and various other concessions. age pensioners use capital tied up in real estate to Commonwealth Seniors Health Card provide an income top-up in the form of a loan, up to the maximum rate of the age pension. This can either apply If you have reached Age Pension age but do not qualify for a short time or an indefinite period. for a pension, you may qualify for a Commonwealth Seniors Health Card. This entitles you to a range of concessions and discounts, including discounts on Pharmaceutical Benefits Scheme prescription medicines. Further information about support available to older Australians from the Australian Government is available by calling 132 300 or online at www.humanservices.gov.au. with compliments from Josh Frydenberg MP 5 Accessing Services Healthdirect Australia 1800 022 222 The Department of A 24-hour health helpline providing convenient, Human Services 132 300 non-urgent health advice and information. www.healthdirect.gov.au Languages other than English 131 202 The Department of Human Services has a range Department of of self service options online or by phone. Social Services 1300 653 227 Visit humanservices.gov.au or call 132 300. Supports seniors through programs and services, and through grants for organisations providing services. www.dss.gov.au myGov 132 307 To access government services online you can create a myGov account. myGov is a secure account that lets you link a range of Australian Government online services with one username and password. To create a myGov account visit my.gov.au Medicare 132 011 Provides payments and services that can help you, or someone you provide care for, use health services or buy medicines. humanservices.gov.au/medicare Department of Veterans’ Affairs 133 254 Provides benefits and pensions to current and former serving members of the Australian Defence Force, their family and carers. www.dva.gov.au 6 Kooyong Seniors’ Guide Department of Family & Community Services 1300 650 172 Provides home-based support, respite, community transport, nursing and allied health services. www.health.vic.gov.au Housing 13 74 68 Provides information on access to housing and homelessness assistance. www.housing.vic.gov.au Australian Red Cross Department of Health 1800 020 103 Telecross 1300 885 698 Supports access to medical, pharmaceutical and Provides the elderly and housebound with a reassuring hospital services. daily phone call to ensure that they are safe and well. www.health.gov.au www.redcross.org.au Translating and Lifeline 13 11 14 Interpreting Service 131 450 Provides access to crisis support, suicide prevention An interpreting service provided by the Department of and mental health support services. Immigration and Border Protection. www.lifeline.org.au www.tisnational.gov.au Scamwatch 1300 795 995 Department of Immigration and Border Protection 131 881 Scamwatch is run by the Australian Competition and Consumer Commission (ACCC). It provides information Manages the visa system for migrants and refugees. to consumers and small businesses about how to recognise, avoid and report scams. www.border.gov.au www.scamwatch.gov.au My Aged Care 1800 200 422 My Aged Care can help you find information about aged care services and what you need to do to receive them. www.myagedcare.gov.au with compliments from Josh Frydenberg MP 7 Our Local Community Hawthorn Centres which offer social support programs Hawthorn Community House for older adults 32 Henry Street, Hawthorn 9819 5758 584-586 Glenferrie Road, Hawthorn 9819 2629 Balwyn Email: [email protected] BASSCARE Marwal Community Hub 9819 7194 www.hch.org.au 9 Marwal Avenue, Balwyn Auburn Centre 9818 4484 Email: [email protected] 93 Elgin Street, Hawthorn www.basscare.org.au Email: [email protected] Balwyn Community Centre 9836 7942 www.unitingagewell.org 412 Whitehorse Road, Surrey Hills Sefton Club 9818 1829 Email: [email protected] 111A Denham Street, Hawthorn [email protected] Email: [email protected] The Evergreen Centre 9836 9681 www.unitingagewell.org Balwyn Evergreen Centre Transit Club 9818 4484 45 Talbot Avenue, Balwyn 93-95 Elgin Street, Hawthorn Email: [email protected] Email: [email protected] www.balwynwelfare.org.au www.unitingagewell.org Camberwell A Day Out 9818 4484 93-95 Elgin Street, Hawthorn Bowen Street Community Centre 9889 0791 Email: [email protected] 102 Bowen Street, Camberwell www.unitingagewell.org Email: [email protected] www.bowenstreet.org.au Kew Camberwell Community Centre 9882 2611 Caritas Christi 9853 2344 33 Fairholm Grove, Camberwell 104