CROATIAN QUALITY MANAGERS SOCIETY www.hdmk.hr

nd 22 INTERNATIONAL SYMPOSIUM ON QUALITY „QUALITY – YESTERDAY, TODAY, TOMORROW“

Notification

9th – 11th June, 2021 , Poreč, Hotel Valamar Diamant 4*

THEMATIC AREAS

Papers should address the following thematic areas: • Quality in public administration • Quality – yesterday, today, tomorrow • Quality as a strategy • Quality and social responsibility • Process and project management in theory and practice • Quality and competitiveness • Process environmental management • Process risk management • Managing for the sustained success • Quality and logistic systems • Quality in production and construction • Quality in media • Quality in health care Poreč • Quality in • Quality in politics • Quality in education and sports • Quality and systems • Quality as a science • Integrated management systems

ORGANIZER:

CROATIAN QUALITY MANAGERS SOCIETY

ORGANIZING COMMITTEE: Assist. Prof. Miroslav Drljača, Ph.D., Airport, Ltd. – Chairman

Anita Bešker, B.Ed., OSKAR d.d., Zagreb, Croatia Zvonimir Polanec, B.S.Econ. OSKAR-EDUKOS, Croatia Juhani Anttila, M.Sc., IAQ Academician, Finland Sanja Rojčević, B.S.Crim. ZP Klara d.d., Croatia Assoc. prof. Renata Stasiak-Betlejewska, Ph.D. Eng.,Poland Assoc. prof. Violeta Šugar, Ph.D, Croatia Marko Bešker, Ph.D, OSKAR, Zagreb, Croatia Ivanka Lovrenčić Mikelić, Ph.D, IRB, Zagreb, Croatia Gabrijela Abramović, MSc, MZLZ, Zagreb, Croatia Assist. prof. Ivan Nađ, Ph.D, Velika Gorica, Croatia Ljubica Kolbas, B.Ed.,Zagreb, Croatia Blaženka Vlahović, univ. spec. oec. GPZ Zagreb, Croatia Prof. Krešimir Buntak, Ph.D., University North, Croatia Assist. prof. Saša Petar, Ph.D., University North, Croatia Damir Vince, MSc. Zagreb Airport, Ltd., Croatia Prof. Polina A. Bavina, Ph.D., St. Petersburg, Russia

CO-ORGANIZERS:

MIDDLE AND SOUTH EAST EUROPEAN COUNTRIES QUALITY INITIATIVE, Zagreb, Croatia

DEPARTMENT OF PRODUCTION ENGINEERING AND SAFETY, FACULTY OF MANAGEMENT CZESTOCHOWA, UNIVERSITY OF TECHNOLOGY Częstochowa, Poland

HERZEN STATE PEDAGOGICAL UNIVESITY, INSTITUTE OF ECONOMICS AND MANAGEMENT St. Petersburg, Russia

UNIVERSITY NORTH Varaždin – Koprivnica, Croatia

UNIVERSITY OF ŽILINA Žilina, Slovakia

JURAJ DOBRILA UNIVERSITY OF Pula, Croatia

SCIENTIFIC, EDITORIAL AND REVIEW BOARD:

Assist. Prof. Miroslav DRLJAČA, Ph.D, Velika Gorica, Croatia – Board Chairman

Prof. Elena N. AGAPOVA, Ph.D., St. Petersburg, Russia Prof. Pál MOLNAR, Ph.D., HNC for EOQ, BUD, Hungary Professor Emeritus Ivanka AVELINI HOLJEVAC, Croatia Assist. Prof. Ivan NAĐ, Ph.D., Velika Gorica, Croatia Assoc. Prof. Tomislav BAKOVIĆ, Ph.D., Zagreb, Croatia Prof. Msc. Natasa NAPRSTKOVA, Ph.D., Czech Republic Prof. Polina A. BAVINA, Ph.D., St. Petersburg, Russia Doc. Ing. Eva NEDELIAKOVÁ Ph.D., Žilina, Slovakia Prof. Stipe BELAK, Ph.D., Zadar, Croatia Prof. ing. Darja NOSKIEVICOVA, CSc., Czech Republic Marko BEŠKER, Ph.D., Zagreb, Croatia Ivica OSLIĆ, Ph.D., Zagreb, Croatia Dr. Atul BHASKARRAO BORADE, Yavatmal, India Dr. Eng. Luminita PARV, Brașov, Romania Prof. Krešimir BUNTAK, Ph. D., Varaždin, Croatia Prof. Jasmina PAŠAGIĆ-ŠKRINJAR, Ph.D., Croatia Dr. Catherine Y. P. CHAN, Hong Kong, China Prof. Jerko PAVLIČEVIĆ, Ph.D., Mostar, B&H Prof. Suleyman DEGIRMEN, Ph.D., Mersin, Turkey Assist. Prof.Diana PLANTIĆ-TADIĆ, Ph.D., Zagreb, Croatia Assoc. Prof. Zlata DOLAČEK-ALDUK, Osijek, Croatia Prof. Ing. Marek POTKANY, Zvolen, Slovakia Prof. Pedro J. T. DOMINGUES, Ph.D., Portugal Prof. Zoran PUNOŠEVAC, Ph.D., Kruševac, Serbia Ph.Dr., Katarina DURKOVA, PhD., Trnava, Slovakia Jasminka SAMARDŽIJA, Ph.D., Zagreb, Croatia Prof. Vesna DUŠAK, Ph.D., Varaždin, Croatia Prof. Paulo A. da C. A. SAMPAIO, Ph.D., Portugal Assist. Prof. Ines DUŽEVIĆ, Ph.D., Zagreb, Croatia Prof. Kanchana SETHANAN, Khon Kaen, Thailand Marilyn DYASON, Ph.D., Bedford, UK Dr. Mohammed SHAFIUDDIN, PhD, Sultanate of Oman Dragutin FUNDA, Ph.D., Zaprešić, Croatia Assoc. Prof. Ing. Katarina STACHOVA, Ph.D., Slovakia Prof. Dragana GRUBIŠIĆ, Ph.D., Split, Croatia Renata STASIAK-BETLEJEWSKA, Ph.D.Eng., Poland Ing. Vladimir IHNAT, Ph.D., Bratislava, Slovakia Prof. Sanja STEINER, Ph.D., Zagreb, Croatia Prof. Miloš JELIĆ, Ph.D., Belgrade, Serbia Ing. Katarina LESTYANSZKA SKURKOVA Ph.D, Slovakia Assoc. Prof. Sanja KALAMBURA, Ph.D., VG, Croatia Assist. Prof. Igor ŠTIMAC, Ph.D., Zagreb, Croatia Professor Emeritus Michael KAYE, UK Prof. Azis ŠUNJE, Ph.D., Sarajevo, B&H Prof. Živko KONDIĆ, Ph.D., Varaždin, Croatia Assoc. Prof. Ing. Daniela TESAROVA, Brno, Czech R. Prof. Tonći LAZIBAT, Ph.D., Zagreb, Croatia Prof. Victor V. TIMCHENKO, Ph.D, St.Petersburg, Russia Prof. Hu-Chen LIU, Shanghai, China Ing. Adam TOROK, Ph.D., Budapest, Hungary Prof. Ivan MENCER, Ph.D., , Croatia Ivan TOTH, Ph.D., Velika Gorica, Croatia Prof. Sulejman META, Ph.D., Tetovo, North Macedonia Prof. PCz. Dr. hab. inż. Robert ULEWICZ, Poland Prof. Ivan MIHAJLOVIĆ, Ph.D., Bor, Serbia Prof. Nenad VULIĆ, Ph.D., Split, Croatia Prof. Marin MILKOVIĆ, Ph.D., Varaždin, Croatia Assist. Prof. Sanja ZAMBELLI, Ph.D., Rijeka, Croatia

MEDIA AUSPICES OF:

FOREWORD

Dear colleagues, members of Croatian Quality Managers Society (CQMS), scientists and experts in the field of management systems, dear friends, it is my pleasure to invite you to actively participate in the 22nd International Symposium on Quality, under the title QUALITY - YESTERDAY, TODAY, TOMORROW. We have been using this name since the 20th symposium and we have decided that since then all subsequent symposiums have the same name. In 25 years of existence and work, CQMS has successfully organized 22 international symposiums on quality. It is an opportunity to look to the future and look briefly at the past and see the development of quality as a concept, as a philosophy and as a science. During this period, a number of changes took place in the context of quality: 1) quality entered the education system, especially in higher education; 2) numerous organizations have implemented a quality management system in accordance with the requirements of international ISO standards; 3) significant changes in terms of improvement have occurred in a number of sectors (health, retail, automotive, transport and traffic, manufacturing, services, etc.). We consider the most significant achievements to be the large number of educated quality experts in all professions and the fact that the customer (user) today has a far greater choice than he has ever had. This 2021, CQMS marks the 25th anniversary of its founding and operation. It was founded on July 3rd, 1996. It has over 150 members from the country and abroad. The goal of HDMK is to bring together experts in the field of quality to develop, promote and disseminate policies and develop quality management systems in accordance with the requirements of international standards ISO 9000, ISO 14000 and others. The task of CQMS is to improve the theory, practice and culture of quality, scientific and professional work in the field of quality management and to advocate for a more complete application. About 1000 authors from about 40 countries have participated in 22 international symposiums on quality so far, with 787 scientific and professional papers published in proceedings. The high patrons of the 10th symposium held in March 2009 in Zadar, the 15th held in 2014 in Zagreb and the 20th held in 2019 in Pula were the then presidents of the Republic of Croatia. President Stjepan Mesić opened the 10th symposium in 2009 in Zadar personally. CQMS brings together scientists and experts, quality, environment, safety, risk managers and auditors, consultants and all others who directly or indirectly deal with quality issues, with the aim of: • creating opportunities for a common approach to quality improvement, • organized action to promote and popularize the quality of the management system, • spreading the culture of quality, • protection of professional interests of members, • raising scientific and professional staff in the field of quality management. CQMS and its members operate in the spirit of affirming the principles of quality management and improving the market economy, social responsibility and general democratization of society. CQMS members are prominent scientists and experts in the field of management systems and others: vice-rectors and deans of faculties, prominent university professors, politicians, top managers, directors of numerous institutions and agencies and practitioners who promote quality management principles in various activities in their companies and other organizations. In its work so far, CQMS has launched a number of initiatives aimed at increasing the competitiveness of the economy and better positioning of the Republic of Croatia on the international market, such as: • Initiative for the establishment and co-establishment of the Croatian Quality Award Foundation; • MSEECQI – launching the Middle and South East European Countries Quality Initiative, signing a Memorandum of Cooperation and Understanding, signed by organizations from: Bosnia and Herzegovina, Montenegro, Czech Republic, Hungary, Slovakia, Poland, Russia, Romania and Croatia; • Initiative "Quality as a strategy", addressed to the President of the Republic of Croatia, the Croatian Chamber of Economy, the Croatian Employers' Association; • Initiative "Quality as a strategy" and support for the project of introducing a quality system in the public administration of the Republic of Croatia; • Initiative of the Croatian Academy of Sciences and Arts for the establishment of a Scientific Council for Quality; • Initiative "Quality as a strategy", addressed to the Ministry of Regional Development and European Funds, which announced the adoption of a comprehensive development strategy for Croatia until 2030; • Initiative for the establishment of the annual Award dr. sc. Josip Čiček for the best student papers in the field of management systems, and a number of other initiatives. As before, CQMS, organizing the 22nd International Symposium on Quality, makes an effort to gather a critical mass of knowledge and competencies in the field of management systems to contribute to the development of awareness of the need for more significant application of quality management principles in modelling a development concept compatible with all economic systems. Thus designed development contributes to the competitiveness of the economy as a prerequisite for ensuring a better quality of life for its citizens, which is the essence of the policy of all democratic systems. We are organizing the 22nd symposium in the Istrian County, one of the most developed parts of the Republic of Croatia, in the city of Poreč. In 1997, the Euphrasian Basilica, as the most valuable cultural monument in Poreč, was declared a World Cultural Heritage by UNESCO. The continuity of human life in this area can be traced back more than 2,000 years. Assist. Prof. Miroslav Drljača, Ph.D. IAQ – Associate Academician ASQ – Member President of the CQMS

INSTRUCTIONS FOR AUTHORS OF PAPERS: Papers should be prepared using personal computers (MS Word, Times New Roman 12 pt) and sent by e-mail to: info.hdmk.hr

Papers may be prepared in the following languages: Croatian (Serbian, Bosnian, Montenegrin) English or Russian and they will be published in the Proceedings in these languages. Paper title, key words and abstracts of papers written in Croatian (Serbian, Bosnian, Montenegrin) and Russian shall be translated in English.

Authors shall give the following data: name and surname, profession and title, name, place and country of the company or institution in which they are employed, and their e-mail address.

Instructions for preparation of papers, in Croatian and English, can be found on the web page: www.hdmk.hr

PROCEEDINGS PUBLISHER: Croatian Quality Managers Society, Radoslava Cimermana 36a, Zagreb, Croatia.

All wanted to participate in the Symposium with a written paper, a presentation or a poster are invited to submit the title and the abstract of their paper not later than 10th FEBRUARY 2021, to the e-mail address: [email protected]

Finished manuscripts should be received not later than 15th MARCH 2021, and after a positive review and preparation they will be published in the Symposium Proceedings and on a CD. The Proceedings and the CD will be published with the ISSN number issued by the Croatian National and University Library. All published papers will have the CIP cataloguing in the publication and the JEL classification – Journal of Economics Literature, EconLit, Pittsburg, USA and CAB Abstracts and/or Global Health Databases.

The three best papers according to the organizers will be published during 2021 in the scientific journal Production Engineering Archives, published by the Department of Production Engineering and Safety, Czestochowa University of Technology in Poland. The journal is indexed in SCOPUS, EBSCO and 25 other world databases.

REGISTRATION/PARTICIPATION FEE: Symposium fee (full time) is HRK 1,500.00 or EUR 200. One day fee is HRK 1,000.00 or EUR 135. It includes: printed Proceedings, Proceedings on a CD, welcome drink, coffee breaks, excursion (sightseeing of Poreč) and a joint dinner.

For registration fee paid until 31st January 2021 the organizer approves the 15% discount. Retired CQMS members do not pay registration fees.

The organiser is not in the VAT system and VAT is not calculated on the fee amount.

Payment to the giro account of the CQMS, Radoslava Cimermana 36a, 10000 Zagreb, Croatia: SWIFT ZABAHR 2X IBAN HR0623600001101505393.

THE CITY OF POREČ: The Symposium is held in the city of Poreč, in the Istrian County: http://www.porec.hr/

HOTEL: The Symposium is held in the Valamar Diamant hotel ****. Participants may book the hotel using the form to be found on the web page: www.hdmk.hr. Information about the hotel complex and the hotel may be found here: https://www.valamar.com/hr/rezervacije?obj=91173

HOW TO GET TO POREČ: By airplane: Zračna luka Pula (PUY) https://airport-pula.hr/ 45 km distance (40 min) from the Poreč city centre; Zagreb Airport (http://www.zagreb-airport.hr/) 248 km by from Zagreba (Lučko) – Karlovac – Bosiljevo and Bosiljevo – Rijeka – Učka – and Poreč.

By car: by highway A1 iz Zagreba (Lučko) – Karlovac – Bosiljevo and A6 Bosiljevo – Rijeka (Exit Grobnik). Pay toll Zagreb (Lučko) – Rijeka 70,00 HRK or approx. 9,30 EUR. Tunel Učka – Poreč (Exit Baderna) 60,00 HRK or approx. 8,00 EUR

By bus: Zagreb Bus Terminal – Poreč (250 km) http://www.akz.hr/

ALL INFORMATION CONTACT: Croatian Quality Managers Society: Mr. Zvonimir Polanec: (01) 6556-233; E-mail: [email protected] Mrs. Anita Zado Bešker: 098 672292; E-mail: [email protected]

NOTE: In case of an unfavorable epidemiological situation, the symposium will be postponed for the autumn term 2021 or held online. In this case, the Organizer is not responsible for any travel costs and other costs of participants.

PATRONS OF 22nd INTERNATIONAL SYMPOSIUM

Ministry of Economy and Sustainable Development Ministry of Justice and Administration Croatian Chamber of Economy Croatian Accreditation Agency State Bureau of Metrology Croatian Business Council for Sustainable Development County City of Poreč University of Zagreb Juraj Dobrila University of Pula Faculty of Economics and Business in Zagreb (Postgraduate specialist study in Quality Management) Croatian Quality Awards Foundation

SPONSORS AND DONORS OF 22nd INTERNATIONAL SYMPOSIUM

BDO Savjetovanje d.o.o., Zagreb Gradska plinara Zagreb d.o.o., Zagreb

Hrvatska gospodarska komora Zračna luka Split, d.o.o.

Oskar, Centar za razvoj i kvalitetu, Zagreb, d.o.o. Oskar Edukos-Zagreb, d.o.o.

The University of Applied Sciences Velika Gorica TÜV Croatia d.o.o.

Sveučilište Algebra-Zagreb Zračna luka Zagreb d.o.o.

CROATIAN QUALITY MANAGERS SOCIETY www.hdmk.hr

22nd INTERNATIONAL SYMPOSIUM ON QUALITY QUALITY – YESTERDAY, TODAY, TOMORROW Poreč, Croatia, June 9th – 11th, 2021 Hotel Valamar Diamant

PROGRAM

Wednesday: 9.6.2021.

15:00 – 21:00 Registration of participants Hotel Diamant, Reception desk 17:00 – 18:30 Panel discussion: “Quality in public administration”. Hotel Diamant Hall Lavanda 2 18:45 – 19:45 Meeting of the MSEECQI Steering Committee – Middle and South Hotel Diamant East European Countries Quality Initiative Hall Lavanda 2 19:45 – 20:30 Promotion of Croatian Quality Award Hotel Diamant Hall Lavanda 2 20:30 – 23:00 Welcome drink Hotel Diamant Music program Thursday: 10.6.2021.

08:00 – 09:30 Breakfast Hotel Diamant, Restaurant Registration of participants Hotel Diamant, Reception 09:30 – 10:30 Symposium opening ceremony Hotel Diamant Dr. sc. Josip Čiček Award ceremony for Best student paper Plenary hall Lavanda Promotion of a new generation of EOQ managers and auditors 10:30 – 11:00 Coffee break Hotel Diamant 11:00 – 12:30 Presentation of papers (Plenary session) Hotel Diamant Plenary hall Lavanda 12:30 – 13:00 Coffee break Hotel Diamant 13:00 – 14:30 Presentation of papers (Session 1) Hotel Diamant Plenary hall Lavanda Presentation of papers (Session 2) Hotel Diamant Hall Lavanda 2 14:30 – 15:30 Free time for preparing for a trip 15:30 – 19:00 Excursion tour – sightseeing of Poreč City Departure Hotel Reception (professional guidance in English and Croatian) Poreč City 19:00 – 24:00 Joint dinner with Music Hotel Diamant Award ceremony on the occasion of the 25th anniversary of CQMS Restaurant Friday: 11.6.2021.

08:00 – 09:15 Breakfast Hotel Diamant, Restaurant Registration of participants Hotel Diamant, Reception 09:15 – 10:45 Presentation of papers (Session 1) Hotel Diamant Plenary hall Lavanda Presentation of papers (Session 2) Hotel Diamant Hall Lavanda 2 10:45 – 11:15 Coffee break Hotel Diamant 11:15 – 12:45 Presentation of papers (Section 1) Hotel Diamant Plenary hall Lavanda Presentation of papers (Section 2) Hotel Diamant Hall Lavanda 2 12:45 – 13:15 Closing of the Symposium Hotel Diamant Plenary hall Lavanda

Presentation of papers in plenary session will be simultaneously translated from English to Croatian and from Croatian to English. Presentations last for maximum 15 minutes.