PRACTICE LEAFLET Rishton & Great Harwood Surgery

RGH

Dr. M. L. N. Motupalli BSC; MBBS; MD; DFFP; MRCGP

Rishton Surgery 32 High Street Rishton BB1 4LA

Great Harwood Surgery Great Harwood Health Centre Great Harwood Water Street BB6 7QR

TEL 01254 617590 FAX 01254 617595 E-MAIL [email protected] WEBSITE www.rghsurgery.co.uk Out of Hours Surgery Opening Times When the surgery is closed, if you have a medical emergency the number to ring is 111 Urgent care centres are situated at: Rishton Burnley General Hospital Royal Blackburn Hospital - 24 hrs Monday to Friday or Accrington Victoria Hospital 8am-8pm 8:00-18:30

Great Harwood CCG details Mon, Tue, Wed, Fri East Lancs CCG 08:30-12:30 then 14:30-18:00 Contact details; Thursday 08:30-12:30 Address: Walshaw House Booking Appointments Regent Street Nelson Appointments can be booked on the day BB9 8AS required by telephone or by attending the

surgery at 8am when the surgery opens for the Telephone: 01282 644700 day. Email: [email protected] There are limited number of pre-bookable appointments for GP’s which can be booked up to 4 weeks in advance. Speak to reception to Lancashire Area Team book these for non urgent conditions. Address: Telephone consultations are also available same Second Floor day, please ask for details at the reception desk. Preston Business Centre Watling Street Road Online Access Fulwood Appointments can be booked via online services. Preston Please ask at reception or more details on how Lancashire to set this up or visit www.rghsurgery.co.uk PR2 8DY Also available is access for medication orders and view medical records. Telephone: 01772 420150 Website: http://www.england.nhs.uk/north/north/lanc-at/ Email: england [email protected]

Page 2 Page 11 Practice Privacy Notice How we use your medical records:  This practice handles medical records in-line with laws on data Doctors Currently at the Surgery

protection and confidentiality.  We share medical records with those who are involved in provid- Dr M. L. N. Motupalli ing you with care and treatment.  In some circumstances we will also share medical records for BSC; MBBS; MD; DFFP; MRCGP medical research, for example to find out more about why people get ill.  We share information when the law requires us to do so, for ex- Nursing Staff ample, to prevent infectious diseases from spreading or to check the care being provided to you is safe. Sister D. P. Horne  You have the right to be given a copy of your medical record.  You have the right to object to your medical records being Sister K. McCormack shared with those who provide you with care.  You have the right to object to your information being used for Community GP Matron medical research and to plan health services.  You have the right to have any mistakes corrected and to com- Julia Miller plain to the Information Commissioner’s Office. Please see the practice privacy statement on the website or speak to a member (employed by the Royal Surgery) of staff for more information about your rights or to gain a copy of the statement*.  For more information ask at reception for a leaflet OR visit our website www.rghsurgery.co.uk Practice Manager Mr Robert Bury Deputy Practice Manager Patient Participation Group The practice is currently looking to recruit for a Patient Group whereby patients can meet to discuss issues and improvements to Nagina Awan the surgery. If you are interested in becoming part of this group please leave details with the reception staff. Reception We need people from every walk of life, the young (over 16) older people, different ethnic groups and male and female members. All Raeesah patients are encouraged to come and voice their opinions on any issues they are passionate about in the surgery or local community services. Rowzena

Nausheen

Page 10 Page 3 Patients Rights and Responsibilities Confidentiality Patients Rights  We will treat you with courtesy, respect and sensitivity at all times. The Practice recognises confidentiality and security in the manage-  Will endeavour to maintain the highest standards of medical practice ment and use of patients’ personal health information. All personal at all times. The Doctors and Health professionals concerned will health information will be kept in a confidential manner by those undertake to maintain these standards through continuing Audit of who have access to it. their care and professional learning.  We will keep the consultation and your computer and written records You can be confident that any thing that you discuss with any mem- confidential. ber of this practice whether it be a doctor, nurse, receptionist or  We will provide you with emergency care promptly when you need it. admin personnel will stay confidential. Even if you are under 16  We will endeavour to offer all patients access to a doctor within two nothing will be said to anyone including parents, other family mem- working days for medical problems of any kind - though it will not bers, care workers or tutors, without your permission so long as the always be possible to offer an appointment with the doctor of your GP deems you with good capability to make your own decisions. The choice. only reason why we might have to consider passing on confidential  We will refer you for appropriate investigations, consultant opinions information without your permission, would be to protect you or and care at a hospital or clinic when both you and the doctor treating someone else from serious harm. We would always try to discuss you agree it is necessary and would be of benefit. We will give you a full and prompt reply to any complaints you make about the service this with you first. we provide and try and change practices if this would improve care or standards to others. It is sometimes necessary to share patient information with other Patient Responsibilities health organisations, other agencies and those involved in the treat-  We ask all patients to be civil and polite at all times. There is no excuse ment and care of the patients. This will be done in a controlled man- for verbal or physical abuse towards doctors or their staff and it will ner and with patients’ consent and in the patients’ interest. If you not be accepted. are being treated elsewhere for example at a hospital or the Acorn Centre, it is best if you allow your doctor or nurse to inform the  If you have a problem or complaint do not take it out on a member of staff, they are only trying to do their best for you. Instead if you practice of any treatment you are receiving. remain dissatisfied - ask to speak with the Practice Manger Robert Bury or the Assistant Manager should he not be available. If you have any worries about confidentiality please feel free to ask  Please keep your appointment. If you are unable to keep an appointment a member of staff. or the condition has improved, then let us know as soon as possible so that someone else can have your appointment.  If you have asked the doctor to contact you - please leave a telephone number where you can be contacted for the rest of the day.  If you move house, please inform the reception staff of your new address and telephone when you are in the surgery. This is of particular importance if you have been referred to a hospital or we need to contact you urgently.  If your new address is outside the practice boundary it may be advisable to register closer to home, especially should you have complex health requirements with community input.  If you are referred for a hospital outpatient appointment - please keep it or inform the hospital NOT the surgery as soon as possible. The NHS can ill afford to have appointments unused. It is also very important to tell the hospital of your new address if you are on a waiting list for an operation. If you have a query regarding your hospital care please contact the consultant's secretary who will be happy to help you. Results of tests undertaken by your consultant are not routinely reported to the surgery. Page 9 Page 4 Services Provided at Surgery Extended Hours

The surgery has access to the EU Extended Hours service which Baby Clinic— 6-8 week checks will be carried out by GP while allows patients to book in at evenings and weekends to see a GP, Nurse Practitioner, Practice Nurse or Phlebotomist. To book these you are in surgery. The Health Visitors are now based at the appointments please speak to our reception team who can book local childrens centre in Fairfield. these directly for you. There are several locations that you can be seen across East Lancashire including Accrington, Burnley, Clith- eroe, Pendle and Rossendale. Midwives Clinic—By appointment at local childrens centres, please ask at reception for details of this service. The Practice Boundary Area

This boundary does not stop you from registering with the Asthma Clinic– By appointment Practice and we will accept registrations from outside it. But please be aware that Home Visits outside of this area may not be possible and for this reason we encourage patients to Diabetes Clinic– By appointment blood tests need to be done register with local GP’s when possible. 2-3 days before the full appointment for a diabetic check.

Well Woman/Man clinic— By appointment

24 hour Blood Pressure Checks—2 consecutive appointments needed.

Minor Operations— Planned to be implemented this year

Ante-natal appointments– By appointment at local childrens centres, please ask at reception for details of this service.

Also provided are—Blood tests, pregnancy tests, ECGs, holiday vaccinations and much more, please ask at reception for more details.

Page 8 Page 5 Repeat Prescriptions

You can order your repeat prescriptions in the following ways: How to register a new patient  Online - Ask at reception if not already signed up We are taking on new patients. To register please fill out a GMS1  Email - Send to [email protected] registration form and return to the surgery in person. A copy of  In Person - Post slip in box in reception at either site or this form can be gained from our practice website at speak to the receptionist www.rghsurgery.co.uk  Telephone – Call the surgery to speak to reception  Post - Post your request slip to the surgery address Please bring ID with you when returning the form to speed up the Please allow 48 hours for any repeat medication. If your prescrip- process. If you do not have any ID please speak to our reception tion is put in after 2.00pm it may not be processed until the follow- team and they will be happy to help. ing day, eg if put in after 2.00pm Monday it may not be ready until Thursday morning. Once the form is completed it takes 5 working days for us to process this and receive you medical records from your previous GP. Acute Prescription Requests Once complete you will be able to see the GP. If you need to see a GP sooner please speak to the reception team. We do accept requests for medication that may not be on your repeat medications list but this is up to the GP whether he can give. In rare circumstances it may take longer to receive your medical Please give as many details as possible to the receptionists when records from your previous GP and could delay medical treatment. asked so that the doctor is able to make a better judgement on If possible always try to ensure you have enough medicines supply whether he can prescribe the requested items without seeing you. when transferring GP to allow for such eventualities. Should the doctor decline the request and want to see you instead please bear in mind that it is the doctor making this decision and not Home Visits the receptionists. We ask patients to give us 48hours to process To be eligible for a home visit you MUST be house bound, these requests the same as we do with repeat prescriptions. (i.e. not be able to get out you home in anyway, due to severe ill- ness or disability). Suggestions and Complaints If you feel you require a home visit you must contact the surgery Should you need to make a complaint please ask the reception staff before 11:30am on the day. for the relevant form, which will then be passed to the practice manager for attention. These are also available in waiting areas and The on call GP will then attend once his surgery appointments on the practice website. have been completed. An exact time cannot be given but he/ she Suggestions from patients on how we can improve our service are will conduct the visit before 6pm. always welcome too. We value your input please address all correspondence to: Disabled Access There is access available for disabled patients at both sites and Practice Manager disability access toilets are also available at both. Lifts are avail- Rishton & Great Harwood Surgery able at Great Harwood Health Centre to gain access to the sec- 32 High Street ond floor. Rishton BB1 4LA

Alternatively your correspondence can be handed in at either reception. The practice manager welcomes calls to discuss complaints ver- bally should you wish and also can see you in person. Please contact reception to arrange. Page 6 Page 7