Business Plan Transport for London’S Plans for the Next Decade Published December 2012
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Business Plan Transport for London’s plans for the next decade Published December 2012 MAYOR OF LONDON Transport for London Contents 4 Message from the Mayor 6 Commissioner’s foreword 8 Bac kground 10 Driving London’s employment and population growth 28 Putting customers at the heart of the business 34 M aking life in London better for all 46 Financing the plan 54 Financial tables 2 Business Plan 3 Message from the Mayor Jobs and growth are next 10 years. I am proud that despite tough My Roads Task Force will be reporting in the economic times, we are able to continue spring on how we might think about and invest my top priority for this delivering new projects that are essential for in London’s road network over the coming London’s continued success and growth. This decades. Through engagement and targeted Mayoral term. is possible in part because of a multi-billion investment, we will deliver a safer, cleaner and pound efficiencies programme, a programme more efficient road network for London – one Investing in London’s transport system is that we are continuing to expand. It is due to that is fit for the best big city in the world. absolutely essential to support this great city’s the contribution to our programmes provided economy and quality of life, and thereby to by fares. I will be issuing my 2020 vision in the New deliver that growth. This is why I will continue Year and this Business Plan puts us well on the to champion at all levels of Government the In this Plan, I am announcing £300m for new path to achieving that vision. need for a stable long-term settlement to transport projects that unlock growth and enable transport to play its vital role in driving job creation in key areas such as Elephant & the nation’s prosperity. Castle and Tottenham. We are reaffirming our commitment to upgrading the ‘deep Tube’ Over the last few years, we have seen first- lines that will be starting to need replacement, hand the benefits of investment in the Capital’s delivering much-needed capacity increases part through the delivery of the 600 new transport network. On the Tube, the Victoria at the same time. In addition, we will deliver hybrid buses – and deliver a range of other Boris Johnson and Jubilee line upgrades are now complete, extra capacity on the Overground by increasing environmental improvements. Mayor of London bringing more frequent and reliable services the number of carriages. New investment in to millions of customers. We are about to Tramlink and Docklands Light Railway (DLR) I am proud to be launching an unprecedented open London’s first orbital railway, connecting capacity will help catalyse growth in the areas 10-year, multi-billion pound plan to transform hundreds of thousands of people to jobs those networks reach. our long-neglected road network. Eighty per and opportunities. And titanic tunnel boring cent of journeys in London every day take place machines are burrowing their way through the I am also determined that we continue to on the road network, whether by bicycle, car, bowels of London to create Crossrail. improve Londoners’ day-to-day experience with freight vehicle, motorbike, bus, taxi or on foot. the transport network. TfL is introducing new With today’s technology and expertise, we can Nowhere were the benefits of investment customer-facing measures such as a revamped ease road congestion while also catering for more evident than in transport’s stellar website, a single telephone number, and easier pedestrians and cyclists. contribution to the London 2012 Games. ways to resolve any problems that users of the Billions of pounds of new transport network encounter. We are committing £280m I reject the old-fashioned notion that roads will infrastructure were delivered well beforehand, to a new programme that will deliver the 30 always be a place of conflict between different ran smoothly during the Games, and have per cent improvement in Tube performance road users. A civilised road is not one that is now left a legacy of economic regeneration that I promised in the Mayoral election. A total completely free of traffic. An economically and indeed transformation in east London. of £40m is being allocated for accessibility efficient road is not one full of speeding improvements across the network, and we vehicles. It is right that we now review the The Games are over, but London’s programme will be expanding on this effort with a detailed design of major road junctions, many of which of transport investment continues apace. This action plan later this year. New funds are were designed decades ago. Plan sets out our key programmes for the being made available to clean up our air – in 4 Business Plan 5 Commissioner’s foreword Our job is to keep Air-conditioned trains are running on the are now evident. In particular, even greater Metropolitan and Hammersmith & City lines, value for money will be delivered by striking London working and meaning better journeys for passengers, and better deals with our suppliers because they we are just completing London’s first orbital will be able to plan their production and growing and to make railway, enabling new journeys to be made and workforces much more efficiently with a life in London better. new economic activity to be stimulated. steady flow of orders. And, of course, impressive progress continues to be made on the building of Crossrail, a London is rightly regarded as being a truly Delivering this Business Plan will maintain the project of enormous significance in terms of global city, and the success of the Games city’s reputation as a world-leading location in increased capacity and improved journey times. confirms this. But we must replace life-expired which to live, work and do business, and will assets and keep pace with demand growth if secure economic growth and prosperity for the The stunning success of the London 2012 we are to keep it that way. entire country. Games also demonstrated what can be achieved through investment, innovation, And for that, continuous and steady funding As the Plan sets out, our transport system needs operational delivery and focus on an integrated is paramount. two essential things to make that a reality. First, experience for customers. Record passenger continuous renewal of the assets that must numbers were carried at the same time as deliver reliable services for customers and users customer satisfaction leapt to new highs. day in, day out. This includes modern trains and buses and advanced signalling to operate more Information provision and our capability rail services and keep traffic flowing. Second, to offer services online are just two of the reviewing the use of manual boarding ramps at sustained investment in infrastructure to areas in which we are taking the lessons of Tube stations. improve reliability and reduce overcrowding on the Games to improve customer service as Peter Hendy CBE public transport and congestion on the roads. part of a programme to make us easier to do During the Games, twice as many freight Commissioner, Transport for London business with. In addition, we will build on the operators as usual undertook out of hours Crucially, both elements demand a continuous success of the Travel Demand Management deliveries, and a quarter of those who and steady stream of funding to make them programme, which alleviated pressure on the introduced or increased them intend to a reality. And, following decades of damaging travel network by encouraging more flexible maintain them in the future. We will continue under investment and short-term funding, the working and change in traditional travel working with the freight industry and tangible benefits of two multi-year funding plans patterns. The Travel Ambassadors, who were businesses to share best practice. (2005-2010 and 2010-2014/15), are so popular during the Games, will once again now evident. be out on the transport network helping And, through a large scale and continuing customers in the busy run up to Christmas. savings programme, our organisation is A year before the Tube celebrates its 150th providing greater value for money than ever birthday we have completed the upgrades of the We will also continue to use the Transport before. It is more customer-focused and better Jubilee and Victoria lines to deliver vastly more Coordination Centre, which set new standards placed to help London and the UK succeed. reliable services for passengers. Work to do the for communication and incident response same on the Northern line is well under way. The between transport operators, police, event The tangible benefits of funding plans over Tube has never been more reliable. organisers and other parties. And, we are also several years, which we have had since 2004, 6 Business Plan 7 Background The Mayor’s Transport Strategy sets out the Mayor’s requirements for the Capital’s transport network to support the realisation of forecast population and employment growth. This Business Plan describes how TfL will implement this strategy and provide the best value for customers, businesses and London as a whole. This document is structured around three broad requirements for the city: 1 Driving London’s employment and population growth: The investment required to ensure the city can reliably support an expected one million additional residents and more than 600,000 new jobs over the next 20 years. 2 Putting customers at the heart of the business: Ensuring that TfL’s investment is built around the requirements of our customers by providing a safe, secure, reliable service where personalised and consistent customer service is paramount.