Healthcare in North Wales Is Changing

Total Page:16

File Type:pdf, Size:1020Kb

Healthcare in North Wales Is Changing Bwrdd Iechyd Prifysgol Betsi Cadwaladr University Health Board Healthcare in North Wales is Changing This is a public consultation to ask your views on proposals for changes to healthcare services Healthcare in North Wales is changing – Join the Debate Introduction Our aim is to improve health, not just This dialogue and engagement has led to We now want to build on these extend life. the proposals in this consultation discussions and ask for your views and document. Services should be close to opinions. Your voice is important so Over the last three years, GPs, hospital where people live whenever it is safe and please take the time to read this booklet. doctors, nurses and other health appropriate. When more specialist care is Think about what healthcare could be professionals have worked together to needed, hospitals must be centres of like in the 21st century for yourself, your consider how they could make healthcare excellence so the best possible care is family, your parents and your children. services better to meet this aim. available when needed from the right people. Please join the debate and send your Many people with an interest in the NHS comments to us by 28 October 2012. have been involved such as patients, The proposals we are now making are service users, carers, volunteers, intended to change the way in which community groups, local authorities and some services are provided and also many others. where they are provided so that we can meet quality standards. The proposals They have told us what they value – will allow us to attract and retain the being treated with dignity and respect, professional clinical staff we need having information that helps them to without increasing overall levels of make a choice and not being ‘bounced’ spending. around the NHS and social care when they or their families are most vulnerable. Healthcare in North Wales is changing - join the debate. Professor Merfyn Jones Chairman Mary Burrows Chief Executive 2 | Betsi Cadwaladr University Health Board Contents 1. About us 5 6. Older people’s mental health 30 2. Why we think healthcare services need to change 5 7. Neonatal intensive care services 33 3. How we have involved people in developing 8. Vascular services 34 our proposals 10 9. Equality Impact Assessment 35 4. Healthcare services – our vision for the future 13 10. Implementation of proposals 36 5. Our proposals for change 11. Have your say on our proposals 38 Healthcare services where you live 12. What happens next? 41 - Enhancing care in our communities 16 Appendix 1: Summary of what the proposals mean 42 Enhanced care at home 17 Appendix 2: Glossary of terms 44 Moving care from hospitals to the community 18 Hospitals in our communities 19 What this means for minor injuries services 21 What this means for X-ray services 22 What this means: Other changes we are proposing 24 Blaenau Ffestiniog 25 North Denbighshire – Rhyl and Prestatyn area 26 Llangollen 27 Flint 28 Services for people living in the Tywyn area 29 Betsi Cadwaladr University Health Board | 3 Summary This booklet sets out proposals for how we needed, hospitals need to be centres of major operations on veins and arteries – in think healthcare services could be delivered excellence so the best possible care is one hospital in North Wales. This will mean to give the best care for all. To help you find available from the right people. patients get better results and the service your way through the booklet, this page will be more efficient. gives a brief summary, section by section. Sections 5 – 8 are an important part of this document. Here we describe the services Section 10 confirms how we have Section 1 describes the Health Board’s where we think we need to make changes considered any potential impact of our responsibilities and the population we serve. and set out our proposals for change. proposals on groups in our community who are protected under the Equality Act and Section 2 explains why we think healthcare Section 6 focuses on healthcare services the Welsh Language Act and asks for your services need to change to meet the health where you live. Here we describe proposals views on this. needs of the population of North Wales, to deliver more care in the community; how setting out the risks we face, the quality we will take action to support people to Section 11 explains how we propose to standards we need to meet and the improve their personal health and prevent deliver these changes if they are accepted. financial challenges ahead. ill health; and care for more people in their It confirms that no changes will be put in own homes. This section also includes details place until suitable services are available Section 3 describes how clinicians have led of proposals for hospital hubs to make sure elsewhere. discussions with many people to develop services are reliable and consistent for more these proposals over a number of years and of the population. Section 12 explains how you can feed your how we have responded to what people views into the consultation process. have told us so far. This section also Section 7 concentrates on services for older describes what support we have from people’s mental health. We make proposals Section 13 explains what happens next and clinicians for the proposals. to increase community services so that we how and when final decisions will be made. can support people in their own homes Section 4 provides information about our better and rely less on institutional care At Appendix 1 there is a summary table local vision for healthcare services in the showing the impact of the proposals on 21st Century and tells you about how Section 8 explains how we propose to each community. services will be provided in the future so improve care for the small number of babies that we can improve results for patients, who need the very highest level of specialist Some of the words we use can be confusing carers and our workforce. Services should be care and meet the quality standards so we have provided a glossary of terms to close to where people live whenever it is expected of these services. help explain what these mean at safe and appropriate. When more specialist Appendix 2. care is Section 9 describes proposals to concentrate complicated vascular surgery – 4 | Betsi Cadwaladr University Health Board 2. Why we think our services 1. A bout us need to change Betsi Cadwaladr University Health Board Healthcare is always changing and We work to meet the Triple Aim, which is is the NHS organisation responsible for developing. We are able to deal with the way we balance how the NHS works the promotion of good health and the health in different ways because of new by: provision of health care services for the drugs and changes in clinical care. We population of North Wales. Our area have reached a point where services need • Improving population health covers around 2,500 square miles and we to change so that we can better meet the receive around £1.2 billion a year from health needs of the people of North • Improving quality, safety and patient the Welsh Government to provide Wales. Deciding how to go forward will experience healthcare services. help us build good services for the future. • Controlling or reducing costs We are responsible for community To do this means we cannot stay as we We need to perform well against all three healthcare as well as hospital services for are. It is increasingly difficult to be but, at the moment, the balance is not the 680,000 people living in the counties confident that all of the right staff, with right and we must do better. of Anglesey, Gwynedd, Conwy, the right skills, can be in the right place Denbighshire, Flintshire and Wrexham. In to provide the healthcare that people holiday periods there are many visitors need. who come to our region who may also need care. We are also working with less money and are not expecting this to change for the We are also responsible for primary care next three years at least. Patient services for people registered with GPs experience (family doctors) based within these areas For that reason we have to change what and for community pharmacy, dentistry we do and where we work from, so that and optometrists (eye care). we can protect services for patients, and reduce reliance on old buildings and ways You may be interested in our proposals if of working. t n you live in North or West Powys, Cheshire e m e v or Shropshire, as we provide some o r p m Population I services for people living in these a reas. Cost e r a C h t health l a e H f o e t u t The Triple Aim i t s n I © Betsi Cadwaladr University Health Board | 5 Population health need We all need to work together to influence The population of North Wales is expected these factors as they can contribute to the Health in North Wales is generally to grow to over 700,000 by the year 2033. By major causes of ill health and death in slightly better than the average for far the biggest increase will be in the North Wales. These include circulatory Wales but this hides some big issues number of people aged over 65. With an diseases such as heart disease and stroke; and some inequalities. expected increase by 60% in this group respiratory diseases and cancers.
Recommended publications
  • Ablett Unit and Car Park Development Planning Statement
    Glan Clywd Hospital: Ablett Unit and Car Park Development Planning Statement Prepared by WYG on behalf of The Betsi Cadwaladr University Health Board and BAM Construction August 2020 Quay West at MediaCityUK, Trafford Wharf Road, Trafford Park, Manchester, M17 1HH Tel: +44 (0)161 872 3223 Fax: +44 (0)161 872 3193 Email: Website: www. wyg .com WYG Environment Planning Transport Limited. Registered in England & Wales Number: 03050297 Registered Office: 3 Sovereign Square, Sovereign Street, Leeds, West Yorkshire, LS1 4ER Document control Document: Planning Statement Project: Glan Clwyd Hospital – Ablett Unit Prepared By: Peter Campbell Reviewed By: Peter Shannon Client: Betsi Cadwaladr University Health Board and BAM Construction Job Number: A114096 Issue: V2.1 – Planning Consultation Draft Version – 18.08.2020 www.wyg.com creative minds safe hands Contents 1 INTRODUCTION ........................................................................................................... 1 1.1 SCOPE AND PURPOSE ................................................................................................................ 1 1.2 DEVELOPMENT PROPOSALS ......................................................................................................... 1 1.3 APPLICATION DOCUMENTS ......................................................................................................... 1 1.4 STRUCTURE OF REPORT ............................................................................................................. 2 2 BACKGROUND .............................................................................................................
    [Show full text]
  • Review of Progress Against Healthcare Standards for Wales
    DRIVING IMPROVEMENT THROUGH INDEPENDENT AND OBJECTIVE REVIEW RThrevieeweof-Pyroeargress against Healthcare Sptarogndarrammeds for Wales 2009 - 2012 North Wales NHS Trust 1JAulpyri2l0200908 - 31 March 2009 Contents Page Executive Summary iii 1. Introduction and Background 1 2. Findings 3 3. Conclusion and Next Steps 25 Annex 1: North Wales NHS Trust Internal 27 Audit Report Annex 2: Summary of Healthcare Standards 41 for Wales Annex 3: Maturity Level Definitions 49 Annex 4: Areas for Improvement 51 i ii Executive Summary In May 2005 the Welsh Assembly Government published Healthcare Standards for Wales, setting out a common framework to support the NHS and partner organisations in providing effective, timely and quality services across all healthcare settings. The standards are focused on improving the experience of patients and service users and placing them at the centre of the way in which services are planned and delivered, providing a basis for continuous improvement. North Wales NHS Trust is a new organisation, formed from the former North East Wales NHS Trust and the Conwy and Denbighshire NHS Trust. This is the first year in which the Trust has self-assessed its performance against each of the 32 standards and submitted its assessment to Healthcare Inspectorate Wales (HIW) for testing and validation. The reports for the two former organisations for the years 2006-07 and 2007-08 can be accessed from our website. As noted at paragraph 3.3, the North Wales NHS Trust will be dissolved as part of the current reorganisation of the NHS in Wales, its functions being assumed by the new Betsi Cadwaladr University Local Health Board.
    [Show full text]
  • Report from Betsi Cadwaladr University Health Board to the Public Accounts Committee November 17Th 2015
    Y Pwyllgor Cyfrifon Cyhoeddus / Public Accounts Committee PAC(4)-31-15 P1 Report from Betsi Cadwaladr University Health Board to the Public Accounts Committee November 17th 2015 Date of Report 4th November 2015 1. Purpose of report 1.1 The purpose of this report is to provide the Public Accounts Committee (PAC) with an updated position in relation to: The current situation at BCUHB, including progress on actions identified by the Interim Chief Executive and the implementation of the recommendations contained in the Committee report of December 2013. Update on orthopaedic services following the Auditor General for Wales report published in June 2015. Progress Report on GP out of hours service. Update on maternity services. Update on Health Board budget planning. Any other governance matters of concern to the Committee that may have arisen in the interim. This report builds on the progress which has been reported publicly at the Health Board’s meetings throughout the year. 2. Introduction/Context 2.1 The Wales Audit Office and Healthcare Inspectorate Wales undertook a joint review which was published in June 2013 into the governance arrangements of BCUHB. It identified significant failings in governance and leadership. In July 2013 the Health Board Chairman at that time, together with the Chief Executive and Senior Officers, gave evidence to the National Assembly for Wales Public Accounts Committee. The PAC subsequently published their report into the governance arrangements at BCUHB in December 2013. The newly appointed Chairman and Chief Executive together with relevant Directors provided further evidence to the Public Accounts Committee in July 2014 and March 2015.
    [Show full text]
  • Annual Report 2013-14 ENG - V6.Indd 2 V6.Indd - ENG 2013-14 Report Annual Ombudsman 21336 21/05/2014 17:18 21/05/2014
    21/05/2014 17:18 21/05/2014 2 V6.indd - WELSH 2013-14 Report Annual Ombudsman 21336 The Annual Report 2013/14 i Ddeddf Ombwdsmon Gwasanaethau Cyhoeddus (Cymru) 2005 (Cymru) Cyhoeddus Gwasanaethau Ombwdsmon Ddeddf i of o dan baragraff 14 o Atodlen 1 Atodlen o 14 baragraff dan o A osodwyd gerbron Cynulliad Cenedlaethol Cymru Cenedlaethol Cynulliad gerbron osodwyd A The Public Services Ombudsman for Wales Ombwdsmon Gwasanaethau Cyhoeddus Cymru Cyhoeddus Gwasanaethau Ombwdsmon Laid before the National Assembly for Wales under paragraph 14 of Schedule 1 of the Public Services Ombudsman (Wales) Act 2005 2013/14 Blynyddol Adroddiad 21336 Ombudsman Annual Report 2013-14 ENG - V6.indd 2 21/05/2014 17:18 The Annual Report 2013/14 of The Public Services Ombudsman for Wales Laid before the National Assembly for Wales under paragraph 14 of Schedule 1 of the Public Services Ombudsman (Wales) Act 2005 1 21336 Ombudsman Annual Report 2013-14 ENG - V6.indd 1 21/05/2014 17:18 2 21336 Ombudsman Annual Report 2013-14 ENG - V6.indd 2 21/05/2014 17:18 Annual Report 2013/14 1 Introduction by the Acting Ombudsman 4 2 Role of the Public Services Ombudsman for Wales 8 3 Complaints of maladministration and service failure 10 4 Code of Conduct complaints 16 5 Improving Public Service Delivery 21 6 Governance and Accountability 23 7 Other Activities 26 8 Equality 32 Annex A Public Body Complaints: Public Interest Reports Case Summaries 41 Annex B Public Body Complaints: Statistical Breakdown of Outcomes by Public Body 50 Annex C Code of Conduct Complaints: Statistical Breakdown of Outcomes by 61 Local Authority Annex D Extract from Strategic Plan 2012/13 to 2014/15: Vision, Values, Purposes and 66 Strategic Aims 3 21336 Ombudsman Annual Report 2013-14 ENG - V6.indd 3 21/05/2014 17:18 1.
    [Show full text]
  • Wcva Annualreport 2001-2002.Pdf
    Supporting charities, volunteers and communities Cyngor Gweithredu Gwirfoddol Cymru Yn cefnogi elusennau, gwirfoddolwyr a chymunedau Wales Council for Voluntary Action is the voice of the voluntary sector. It represents, supports and campaigns for voluntary organisations, volunteers and communities in Wales. WCVA WCVA's mission: represents the sector at a European, UK, and national level, and together with a range of national The mission of Wales Council for Voluntary Action is specialist agencies, county voluntary councils, volunteer bureaux and other to create a civil society in Wales which: development agencies, it provides a support structure for Wales. • Offers equality of opportunity. WCVA is a membership organisation, and a company • Is inclusive. limited by guarantee, with charitable status. • Empowers people to participate. Full membership is open to any national, regional and umbrella local • organisation in Wales, and to any Fosters community leadership. other voluntary organisation whose interests are not • Encourages voluntary action. represented at any of the above levels. Other organisations and individuals may join as non voting • Respects the independence of voluntary action. members. Celebrates and reflects linguistic and cultural Full members nominate and elect members to the diversity and choice. WCVA Board. The Board consists of thirty six members, is legally and financially responsible for the Promotes genuine partnership on a "who does organisation, and determines its policy. what best" basis. The Board is assisted
    [Show full text]
  • Rapid Review of Hospital Element of Unscheduled Care Services in North Wales
    National Public Health Service for Wales Rapid Review of Hospital Element of Unscheduled Care Services in North Wales Rapid Review of Hospital Element of Unscheduled Care Services in North Wales: Profile of current unscheduled care services in North Wales Authors: Siobhan Jones and Claire Jones Quality Assurance: Dr Rob Atenstaedt, Consultant in Public Health Medicine, NPHS (Local Public Health Director, Conwy & Denbighshire Local Health Boards) Date: 10/6/09 Version: 2 Status: Final Intended Audience: Expert and Stakeholder Groups in Feedback Session on 24th June 2009 Purpose and Summary of Document: This report forms part of a series of documents comprising elements of a rapid review of the hospital element of unscheduled care services performed by the National Public Health Service for Wales on behalf of the Unscheduled Care Services Project Team Publication/Distribution: • Clinical Strategy Website Author: Siobhan Jones/Claire Jones Date: 10/6/09 Status: Final Version: 2 Page 1 of 18 Intended Audience: Expert & Stakeholder Groups National Public Health Service for Wales Rapid Review of Hospital Element of Unscheduled Care Services in North Wales Profile of current unscheduled care services in North Wales Description of Current Services 1. Number and type of A&E Departments in North Wales Table 1 and Map 1 detail the number and location of unscheduled care services in North Wales. North Wales residents also access unscheduled care services outside North Wales at Countess of Chester, Bronglais and Royal Shrewsbury Hospitals. Table 1.Number of A&E, Minor Injuries Units and Out-of-Hours GP Units in North Wales, 2009 Number Hospitals with A&E Department 3 Hospitals with Minor Injury Units 15 Hospitals with GP Out of Hours Unit 10 2.
    [Show full text]
  • Healthcare in North Wales Is Changing
    Bwrdd Iechyd Prifysgol Betsi Cadwaladr University Health Board Healthcare in North Wales is Changing This is a public consultation to ask your views on proposals for changes to healthcare services Healthcare in North Wales is changing – Join the Debate Introduction Our aim is to improve health, not just This dialogue and engagement has led to We now want to build on these extend life. the proposals in this consultation discussions and ask for your views and document. Services should be close to opinions. Your voice is important so please Over the last three years, GPs, hospital where people live whenever it is safe and take the time to read this booklet. Think doctors, nurses and other health appropriate. When more specialist care is about what healthcare could be like in the professionals have worked together to needed, hospitals must be centres of 21st century for yourself, your family, your consider how they could make healthcare excellence so the best possible care is parents and your children. services better to meet this aim. available when needed from the right people. Please join the debate and send your Many people with an interest in the NHS comments to us by 28 October 2012. have been involved such as patients, The proposals we are now making are service users, carers, volunteers, intended to change the way in which community groups, local authorities and some services are provided and also where many others. they are provided so that we can meet quality standards. The proposals will allow They have told us what they value – being us to attract and retain the professional treated with dignity and respect, having clinical staff we need without increasing information that helps them to make a overall levels of spending.
    [Show full text]
  • Paper 1: Betsi Cadwaladr University Health Board
    Pwyllgor Iechyd, Gofal Cymdeithasol a Chwaraeon Health, Social Care and Sport Committee HSCS(5)-26-19 Papur 1 / Paper 1 Betsi Cadwaladr University Health Board submission to the Health, Social Care and Sport Committee’s general scrutiny inquiry. Contact: Gary Doherty, Chief Executive Date: 6th September, 2019 Introduction 1. Betsi Cadwaladr welcomes this opportunity to contribute to the Health, Social Care and Sport Committee’s general scrutiny inquiry. About the organisation 2. The Health Board is responsible for improving the health and well-being of the population of around 678,000 across the six counties of North Wales (Anglesey, Gwynedd, Conwy, Denbighshire, Flintshire and Wrexham). It is also responsible for the provision of primary, community and mental health as well as acute hospital services. It operates three main hospitals (Ysbyty Gwynedd in Bangor, Glan Clwyd Hospital in Bodelwyddan and Wrexham Maelor Hospital) along with a network of community hospitals, health centres, clinics, mental health units and community team bases. The Health Board commissions the work of 105 GP practices, and NHS services provided by dentists, opticians and pharmacists as well as ensuring the population of North Wales can access high quality specialised services provided by NHS Trusts in England. In 2018/19, the Health Board had a revenue income of £1.54 billion and we employ approximately 18,000 people (15,500 whole time equivalents). Overview 3. The past year has been another very challenging period for the Health Board. Although progress has been made in moving the organisation forwards, much more needs to be done, across a number of fronts, to return the Health Board to a secure footing for the future.
    [Show full text]
  • A Comparative Picture of Orthopaedic Services Betsi Cadwaladr University Health Board
    A Comparative Picture of Orthopaedic Services Betsi Cadwaladr University Health Board Date: June 2015 Reference number: 705A2014 This report has been prepared on the basis of work done under the Government of Wales Act 1998 and the Public Audit (Wales) Act 2004. The Wales Audit Office study team consisted of Anne Beegan, Sian Davies, Andrew Doughton, Kate Febry, Delyth Lewis and Stephen Lisle under the direction of David Thomas. Huw Vaughan Thomas Auditor General for Wales Wales Audit Office 24 Cathedral Road Cardiff CF11 9LJ The Auditor General is independent of the National Assembly and government. He examines and certifies the accounts of the Welsh Government and its sponsored and related public bodies, including NHS bodies. He also has the power to report to the National Assembly on the economy, efficiency and effectiveness with which those organisations have used, and may improve the use of, their resources in discharging their functions. The Auditor General, together with appointed auditors, also audits local government bodies in Wales, conducts local government value for money studies and inspects for compliance with the requirements of the Local Government (Wales) Measure 2009. The Auditor General undertakes his work using staff and other resources provided by the Wales Audit Office, which is a statutory board established for that purpose and to monitor and advise the Auditor General. For further information please write to the Auditor General at the address above, telephone 029 2032 0500, email: [email protected], or see website www.audit.wales. © Auditor General for Wales 2015 You may re-use this publication (not including logos) free of charge in any format or medium.
    [Show full text]
  • Hospital Acquired COVID Deaths at Wrexham Maelor Hospital in July 2020
    By Email: 4 February 2021 Dear Reference: ATISN 14732 – Request for Information - Hospital Acquired COVID Deaths at Wrexham Maelor Hospital in July 2020 Further to your email of 07 January 2021 requesting: All correspondence listed in the Chief Constable's letter dated 28 October between the Police, Healthcare Inspectorate Wales (HIW), Betsi Cadwaladr University Health Board (BCUHB), to include a copy of the Clinical Advisor's report and relevant infection control guidelines. Please find attached the following information in response to your request: Attachment 1 - HIW email Correspondence with North Wales Police - 39 Deaths Due to Hospital Acquired Covid – dated 8 October 2020. Attachment 2 - HIW letter to BCUHB - Safety of Staff and Patients During COVID-19 - Outbreak at Wrexham Maelor Hospital – dated 31 July 2020 Attachment 3 - BCUUB letter to HIW in response to Covid-19 concerns Wrexham Maelor Hospital – dated 7 August 2020 Attachment 4 - HIW internal email correspondence - Covid-19 Wrexham Maelor Hospital - dated 31 July 2020, 7 August 2020 and 10 August 2020 Healthcare Inspectorate Wales (HIW) has decided to withhold the following information: Information being withheld Section number and exemption name Llywodraeth Cymru / Welsh Government Parc Busnes Rhydycar / Rhydycar Business Park Merthyr Tudful / Merthyr Tydfil CF48 1UZ www.hiw.org.uk Third party personal data in the form of Section 40(2) of the Freedom of names, contact details, and other Information Act. Personal data protected information relating to HIW staff, North by the General Data Protection Regulation Wales Police and BCUHB and Data Protection Act 2018. In the second part of your request you ask for the Clinical Advisor's report and relevant infection control guidelines.
    [Show full text]
  • NORTH WALES MEDICINES RESEARCH SYMPOSIUM Symposiwm Ymchwil Meddyginiaethau Gogledd Cymru
    NORTH WALES MEDICINES RESEARCH SYMPOSIUM Symposiwm Ymchwil Meddyginiaethau Gogledd Cymru 1st July 2015 Faenol Fawr Hotel, Bodelwyddan Programme 6.00 Buffet & Poster viewing 6.40 Welcome Professor Dyfrig Hughes, Bangor University 6.45 Keynote presentation: “Medicines non- Professor Andrew Farmer, University adherence: managing a complex problem” of Oxford 7.30 Magnetic nanoparticle-directed enzyme therapy Dr Jenny Halliwell, Bangor University 7.50 Using medication-related acute kidney injury Janet Thomas, Betsi Cadwaladr admissions to build a preventative cross-sector University Health Board risk reduction response 8.10 The role of nationally agreed Prescribing Professor Philip Routledge, Cardiff Indicators in promoting prudent prescribing: University Experience in Wales (2002-14) 8.30 Economic evaluation of antibiotic central venous Dr Colin Ridyard, Bangor University catheters in paediatric intensive care settings 9.00 Close and depart Gogledd Cymru North Local Practice Forum Fforwm Practisiau Lleol SYMPOSIWM YMCHWIL MEDDYGINIAETHAU GOGLEDD CYMRU North Wales Medicines Research Symposium 1af Gorffennaf 2015 Gwesty Faenol Fawr, Bodelwyddan Rhaglen 6.00 Bwffe & Darllen posteri 6.40 Croeso Yr Athro Dyfrig Hughes, Prifysgol Bangor 6.45 Prif gyflwyniad: “Diffyg ymlyniad at feddyginiaeth: Yr Athro Andrew Farmer, Prifysgol rheoli problem gymhleth” Rhydychain 7.30 Therapi ensymau a gyfeirir gan nanoronynnau Dr Jenny Halliwell, Prifysgol Bangor magnetig 7.50 Defnyddio derbyniadau oherwydd anafiadau Janet Thomas, Bwrdd Iechyd aciwt i'r arennau
    [Show full text]
  • Hospital Inspection (Unannounced) Ysbyty Glan Clwyd, Betsi Cadwaladr University Health Board, Ward 1 and Ward 2B
    Hospital Inspection (Unannounced) Ysbyty Glan Clwyd, Betsi Cadwaladr University Health Board, Ward 1 and Ward 2B Inspection date: 4,5,6 July 2017 Publication date: 9 October 2017 This publication and other HIW information can be provided in alternative formats or languages on request. There will be a short delay as alternative languages and formats are produced when requested to meet individual needs. Please contact us for assistance. Copies of all reports, when published, will be available on our website or by contacting us: In writing: Communications Manager Healthcare Inspectorate Wales Welsh Government Rhydycar Business Park Merthyr Tydfil CF48 1UZ Or via Phone: 0300 062 8163 Email: [email protected] Fax: 0300 062 8387 Website: www.hiw.org.uk Digital ISBN 978-1-78859-415-8 © Crown copyright 2017 Contents 1. What we did ....................................................................................................... 5 2. Summary of our inspection ................................................................................ 6 3. What we found ................................................................................................... 7 Quality of patient experience ............................................................................. 8 Delivery of safe and effective care .................................................................. 16 Quality of management and leadership ........................................................... 23 4. What next? ......................................................................................................
    [Show full text]