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Ipswich Hospital NHS Trust: Annual Report and Accounts 2017/2018

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Ipswich Hospital NHS Trust: Annual Report and Accounts 2017/2018 Ipswich Hospital Annual Report and Accounts 2017 / 18 Our Passion, Your Care. Annual Report 2017 / 18 Welcome COMMUNICATIONSCOMMUNICATIONSCOMMUNICATIONSCOMMUNICATIONSCOMMUNICATIONSCOMMUNICATIONS AND AND AND AND AND AND AND COMMUNITY AND COMMUNITY COMMUNITY COMMUNITY COMMUNITY COMMUNITY ENGAGEMENTENGAGEMENTENGAGEMENTENGAGEMENTENGAGEMENTENGAGEMENT STRATEGYSTRATEGYSTRATEGYSTRATEGYSTRATEGYSTRATEGY If you would like a short summary ofIfIf you youthis Ifwould If would youIfdocument, you youIf would youwouldlike likewould awould a likeshort shortlike likeor a a like summaryshortthe a summaryshort short a whole shortsummary summary summary of ofsummary of of of of Celebrating Our Team Ipswich Colleagues thisthis document, document,thisthisthis document, document,this document, document,or or the the or wholeor whole orthe the theor whole documentwhole the documentwhole whole document document document document Contents Contents ContentsContentsContentsContents document translated into another translatedtranslatedtranslatedtranslatedtranslated into translatedinto another anotherinto into into another intoanother anotherlanguage, language, another language, language, language, please language,please please please please please For our design theme this year, we have chosen to feature colleagues language,askask an anask askEnglish-speaking askEnglish-speaking an anask an pleaseEnglish-speaking English-speaking English-speakingan English-speaking ask friend anfriend English- friend to friend tofriend friend to to to to 33 About About333 NHS AboutNHS About About3 Suffolk Suffolk AboutNHS NHS NHS Suffolk SuffolkNHS Suffolk Suffolk who featured in our Team Ipswich Awards in February 2018. speakingcontactcontactcontactcontact contactus us oncontactfriend on us01473 us01473 us on on ontous 01473 01473 770014 on01473contact770014 01473 770014 770014 770014 us 770014 on • • Our Our• strategic• strategic• Our Our Our• strategic strategic Our vision strategic vision strategic and vision and vision vision values values andvision and and values values and values values 01473 704770. Front cover photographs: 55 Strategic Strategic555 Strategic Strategic Strategicobjectives5 objectives Strategic objectives objectives objectives objectives • • Our Our• top• top• Our Our ten Ourten• top prioritiestop Our priorities top ten ten top ten priorities priorities tenpriorities priorities Row 1 Polish język polski 88 Communications Communications888 Communications Communications Communications8 Communications and and engagement: engagement: and and and engagement: engagement: andengagement: engagement: Dr Bamini Vhadwana, surgical registrar Jeśli chcieliby Państwo otrzymać krotkie backgroundbackgroundbackgroundbackgroundbackgroundbackground Nominee: Trainee of the Year Award podsumowanie niniejszego dokumentu lub • • The The• national• national• The The The• national national contextThe national context national context context context context Julie Harper, district nurse development lead cały dokument w innym języku, prosimy o • • The The• local• local• The The Thecontext• context local local The local context localcontext context context Nominee: Leader of the Year Award skontaktowanie się z Nami przy pomocy • • The The• NHS• NHS• The The ConstitutionThe• Constitution NHS NHS The NHS Constitution ConstitutionNHS Constitution Constitution osoby anglojęzycznej pod numerem • • The The• engagement• engagement• The The The• engagement engagement The engagement engagementcycle cycle cycle cycle cycle cycle Ernie Dawson, volunteer, hospital radio and events • Engagement• • • Engagement Engagement Engagement• Engagementtimeline timeline timeline timeline timeline telefonu 01473 704770. • Engagement timeline Nominee: Supporter of the Year Award • • Continual Continual• • • Continual Continual Continual• learning learning Continual learning learning learning learning Row 2 Portuguese Português • • Our Our• engagement• engagement• Our Our Our• engagement engagement Our engagement engagementinitiatives initiatives initiatives initiatives initiatives initiatives • • Key Key• principles• principles• Key Key Key• principles principles Key principles of of effective principles effective of of ofeffective effective community effective community of effective community community community community Dr Jack Gordon, junior doctor Se pretende obter un pequeno resumo engagementengagementengagementengagementengagementengagement Nominee: Trainee of the Year Award deste documento, ou caso pretenda que todo o documento seja treduzido para 10 Communications101010 Communications Communications Communications10 Communications and engagement: and and and engagement: engagement: andengagement: engagement: Amanda Bennett, Community Education Hub clinical educator 10 Communications and engagement: outro idioma, por favor peça a um colega currentcurrent workcurrentcurrent currentin work progresswork work in workin progressin progress progress in progress Nominee: Leader of the Year Award current work in progress que fale Inglês para nos contactar através • • Media Media• • • Mediarelations relationsMedia Media• Media relations relations and relations and relations horizon horizon and and and horizon horizonscanning and scanninghorizon horizon scanning scanning scanning scanning Lizzy Anderson, Oncology senior medical secretary do número 01473 704770. • • Internal Internal• • • Internal Internalcommunications communicationsInternal• Internal communications communications communications communications Nominee: Living the Values Colleague of the Year Award • • Public Public• • • information Public information Public Public• Publicinformation information information and information and campaigns campaigns and and and campaigns campaigns and campaigns campaigns • • External External• • • External External communications External communications• External communications communications communications communications Row 3 • • Electronic Electronic• • • Electronic Electronic Electronic• media media Electronic media media media media Sterilizing engineers – Estates • • Reputation Reputation• • • Reputation Reputation Reputation• management management Reputation management management management management Nominee: Team of the Year Award • • Branding/social Branding/social• • • Branding/social Branding/social Branding/social• Branding/social marketing marketing marketing marketing marketing marketing • • Emergency Emergency• • • Emergency Emergency Emergency• preparedness preparedness Emergency preparedness preparedness preparedness preparedness Sue Ramsey, specialist respiratory physiotherapist 01473 704770 • • Community Community• • • Community Community Community• engagement Community engagement engagement engagement engagement engagement Nominee: Leader of the Year Award • • Equality Equality• • • Equality Equality and Equalityand• Diversity Equality Diversity and and and Diversity Diversity and Diversity Diversity Dr Naveed Malek, Neurology consultant Nominee: Living the Values Colleague of the Year Award 1414 Our Our14 top14 top14 Our ten Our ten Our14 top prioritiestop prioritiesOurtop ten ten topten priorities priorities tenprioritiesfor for 2009-12priorities 2009-12 for for for 2009-12 2009-12 2009-12for 2009-12 ActionAction Actionplan ActionplanActionAction plan plan plan plan MoneyMoneyMoney matters MoneymattersMoneyMoney matters matters matters matters ShortShort termShort termShortShort communications communications termShort term term communications term communications communications communications crises crises plan crisesplan crises crises plan crises plan plan plan RisksRisks assessment assessmentRisksRisksRisks assessment Risksassessment assessment assessment SWOTSWOTSWOT analysis analysisSWOTSWOTSWOT analysis analysis analysis analysis 1616 Appendix Appendix161616 Appendix Appendix Appendix16one one Appendix – – stakeholder onestakeholder one one – – stakeholder one –stakeholder stakeholder – map stakeholdermap and and map map map and andmap and and Thank you to... communicationscommunicationscommunicationscommunicationscommunicationscommunications methods methods methods methods methods methods 01473 704770 • All the staff of The Ipswich Hospital NHS Trust IfIf you youIfIf would Ifyou wouldyou youIf wouldyou would wouldlike like would this likethis like like report thisreport likethis this reportthis report report report • All our volunteers inin another anotherininin another another anotherin format anotherformat format format format – – formatsuch such – – –such as such assuch – such as as as as • All our patients and visitors EasyRead,EasyRead,EasyRead,EasyRead,EasyRead,EasyRead, large large large largeprint, print,large large print, print, Braille print,Braille print, Braille Braille Brailleor or Braille or or or or • Fundraisers throughout the community – individuals, families and audioaudioaudioaudio – audio– please pleaseaudio – – –please please please telephone –telephone please telephone telephone telephone telephone organisations 01473 0147301473014730147301473 770014 77001401473 770014 770014 770014 770014 • The Ipswich Hospital Band 704770 • The Ipswich Hospital Community Choir • Hospital Radio Ipswich • The media, including Ipswich Star, East Anglian Daily Times, BBC Radio Suffolk, Heart, Town 102, BBC Look East, ITV Anglia • Health colleagues in the east of England This report was compiled by the hospital’s Communication team, and designed and printed by our Design and Print Services team. Photography is by freelance photographers. AR – 2 Annual Report 2017 / 18 Contents
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