Ipswich Hospital... Annual Report and Accounts 2012 / 13
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Discover Ipswich Hospital... Annual Report and Accounts 2012 / 13 Our Passion, Your Care. Annual Report and Accounts 2012 / 13 COMMUNICATIONSCOMMUNICATIONSCOMMUNICATIONSCOMMUNICATIONSCOMMUNICATIONSCOMMUNICATIONS AND AND AND AND AND AND AND COMMUNITY AND COMMUNITY COMMUNITY COMMUNITY COMMUNITY COMMUNITY ENGAGEMENTENGAGEMENTENGAGEMENTENGAGEMENTENGAGEMENTENGAGEMENT STRATEGYSTRATEGYSTRATEGYSTRATEGYSTRATEGYSTRATEGY If you would like a short summary of this document, or the whole IfIf you you Ifwould If wouldyouIf you youIf would youwouldlike likewould awould a likeshort shortlike like a a like summaryshort a summaryshort short a shortsummary summary summary of ofsummary of of of of documentthisthis document, document,thisthisthis document, document,this document, translated document,or or the the or wholeor whole orthe the theintoor whole documentwhole the documentwhole another whole document document document document Contents Contents ContentsContentsContentsContents language,translatedtranslatedtranslatedtranslatedtranslated into translatedinto please another anotherinto into into another askintoanother anotherlanguage, language, anotheran language, English-language, language, please language,please please please please please speakingaskask an anask askEnglish-speaking askEnglish-speaking an an ask friendan English-speaking English-speaking English-speakingan English-speaking to contact friend friend friend to friend tofriend us friend toon to to to 33 AboutAbout3 3 3NHSAbout NHSAboutAbout3 Suffolk Suffolk AboutNHS NHS NHS Suffolk SuffolkNHS Suffolk Suffolk contactcontactcontactcontact contactus us oncontact on us01473 us01473 us on on onus 01473 01473 770014 on01473770014 01473 770014 770014 770014 770014 • • Our strategic vision and values Our strategic vision and values • • • Our strategic vision and values Our strategic vision and values Our strategic vision and values • Our strategic vision and values 01473 704770. 55 StrategicStrategic5 5 5Strategic Strategic Strategicobjectives5 objectives Strategic objectives objectives objectives objectives • • Our top ten priorities Our top ten priorities • • • Our top ten priorities Our top ten priorities Our top ten priorities • Our top ten priorities Polish język polski 88 CommunicationsCommunications8 8 8Communications CommunicationsCommunications8 Communications and and engagement: engagement: and and and engagement: engagement: andengagement: engagement: Jeśli chcieliby Państwo otrzymać krotkie backgroundbackground backgroundbackgroundbackground background podsumowanie niniejszego dokumentu lub • • The national context The national context • • • The national context The national context The national context • The national context cały dokument w innym języku, prosimy o • • The local context The local context • • • The local context The local context The local context • The local context skontaktowanie się z Nami przy pomocy • • The NHS Constitution The NHS Constitution • • • The NHS Constitution The NHS Constitution The NHS Constitution • The NHS Constitution osoby anglojęzycznej pod numerem • • The engagement cycle The engagement cycle • • • The engagement cycle The engagement cycle The engagement cycle • The engagement cycle • Engagement timeline • • • Engagement timeline Engagement timeline Engagement timeline • Engagement timeline telefonu 01473 704770. • Engagement timeline • • Continual learning Continual learning • • • Continual learning Continual learning Continual learning • Continual learning Portuguese Português • • Our engagement initiatives Our engagement initiatives • • • Our engagement initiatives Our engagement initiatives Our engagement initiatives• Our engagement initiatives • • Key principles of effective community Key principles of effective community • • • Key principles of effective community Key principles of effective community Key principles of effective community • Key principles of effective community Se pretende obter un pequeno resumo engagement engagement engagementengagementengagement engagement deste documento, ou caso pretenda que todo o documento seja treduzido para 1010 Communications Communications1010 10Communications Communications Communications10 Communications and and engagement: engagement: and and and engagement: engagement: andengagement: engagement: outro idioma, por favor peça a um colega currentcurrent current workcurrent workcurrent currentin inwork progresswork progresswork in workin progressin progress progress in progress que fale Inglês para nos contactar através • • Media relations and horizon scanning Media relations and horizon scanning • • • Media relations and horizon scanning Media relations and horizon scanning Media relations and horizon scanning • Media relations and horizon scanning do número 01473 704770. • • Internal communications Internal communications • • • Internal communications Internal communications Internal communications • Internal communications • • Public information and campaigns Public information and campaigns • • • Public information and campaigns Public information and campaigns Public information and campaigns • Public information and campaigns • • External communications External communications • • • External communications External communications External communications • External communications • • Electronic media Electronic media • • • Electronic media Electronic media Electronic media • Electronic media • • Reputation management Reputation management • • • Reputation management Reputation management Reputation management • Reputation management • • Branding/social marketing Branding/social marketing • • • Branding/social marketing Branding/social marketing Branding/social marketing • Branding/social marketing 01473 704770 • • Emergency preparedness Emergency preparedness • • • Emergency preparedness Emergency preparedness Emergency preparedness • Emergency preparedness • • Community engagement Community engagement • • • Community engagement Community engagement Community engagement • Community engagement • • Equality and Diversity Equality and Diversity • • • Equality and Diversity Equality and Diversity Equality and Diversity • Equality and Diversity 1414 Our Our14 top14 top 14Our tenOur tenOur14 top priorities top prioritiesOurtop ten ten topten priorities priorities tenprioritiesfor for 2009-12priorities 2009-12 for for for 2009-12 2009-12 2009-12for 2009-12 Action Action Actionplan ActionplanAction Action plan plan plan plan Money Money Moneymatters MoneymattersMoney Money matters matters matters matters Short term communications crises plan Short term communications crises plan Short term communications crises plan Short term communications crises plan Short term communications crises plan Short term communications crises plan Risks Risks assessment assessment RisksRisksRisks assessment Risksassessment assessment assessment SWOT analysis SWOT analysis SWOT analysis SWOT analysis SWOT analysis SWOT analysis 1616 Appendix Appendix1616 16Appendix Appendix Appendix16one one Appendix – – stakeholder onestakeholder one one – – stakeholder one –stakeholder stakeholder – map stakeholdermap and and map map map and andmap and and communicationscommunications communicationscommunicationscommunications communications methods methods methods methods methods methods 01473 704770 IfIf you youIfIf would Ifyou wouldyou youIf wouldyou would wouldlike like would this likethis like like report thisreport likethis this reportthis report report report inin another anotherininin another another anotherin format anotherformat format format format – – formatsuch such – – –such as such assuch – such as as as as EasyRead,EasyRead,EasyRead,EasyRead,EasyRead,EasyRead, large large large largeprint, print,large large print, print, Braille print,Braille print, Braille Braille Brailleor or Braille or or or or audioaudioaudioaudio – audio– please pleaseaudio – – –please please please telephone –telephone please telephone telephone telephone telephone 01473 0147301473014730147301473 770014 77001401473 770014 770014 770014 770014 704770 2 Annual Report and Accounts 2012 / 13 Contents Welcome ................................................................ 3 Chair’s Foreword ......................................................... 4 Chief Executive’s Overview .......................................... 5 What We Need To Tell You .............................. 6 Background and Context ............................................ 6 Key Relationships ...................................................... 13 Sustainability Report .................................................. 17 Structure and Management ...................................... 19 Performance and Accounts ............................ 25 Performance ............................................................. 25 Operating Financial Review ....................................... 28 Our Accounts ............................................................ 30 Remuneration Report ................................................ 38 2012 / 13 Governance Statement ............................... 42 Declaration of Interests 2012 / 13 ............................... 51 Glossary of Terms .............................................. 53 Thank You To ...................................................... 54 This Annual Report has been prepared in accordance with the requirements set out in the 2012 / 2013 NHS Trust Manual for Accounts. The Quality Account 2012 / 13 is a companion document to this report and is available on line at www.ipswichhospital.nhs.uk 3 Annual