Culver 1998-99 Local White & Yellow Pages 02 Pagesplus®
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Culver 1998-99 Local White & Yellow Pages 02 PagesPlus® Look What's Inside! Questions or Comments? 1 -800-647-9000 For Additional Directories 1 -800-346-4377 For a list of communities included, please look inside the back cover Find our Yellow Pages on the Internet! http://yp.ameritech.net A Die of Contents Customer Servicess i Sections can be found in the directory by the order listed below. BILLING & CALLING PAYMENTS INFORMATION Emergency Numbers An alphabetical listing of businesses, schools and Convenient list of local telephone residents. Schools also may be 1. How your bill is Information numbers located on the first page found under "Schools" in the compiled of the directory for you to call PagesPlus® Yellow Pages. When you can't find a number or the when needing urgent assistance. Local service is billed one month in listing is new, Information can help advance. Long distance and other you. service charges are billed for the past For numbers within your area code Telecom Guide PagesPlus® Yellow Pages month. DIAL- 411 Hi __ For numbers outside your area code Alphabetical listings of local 2. Paying your bill DIAL - 7 + area code + 555-1212 Area Codes businesses, schools and services 4. Disconnection of For 800, 877 and 888 numbers DIAL (Toll Free) - 800 + 555-1212 & Time Zone Maps 8 by classified headings. You may pay your bill by mail or Service possibly in person. To locate the Customer Services nearest bill payment location, call the Before telephone service is to be appropriate billing telephone number disconnected, a notice will be sent by Local & Long Billing & Payments 3 for your telephone services provider first class mail. You may be required Distance €^H". listed previously in this directory. to pay all undisputed charges billed Calling Information 3 Always note your area code and before your service can be recon Local Calls phone number on the check. When nected. To re-establish service, a Operator Assistance 4 paying by mail, return the remittance deposit may be required. There may To place a local call within your area portion of your bill and your check to also be a charge to reconnect service. code, dial the seven-digit number. For Rights & Responsibilities.... 4 your telephone service provider at the local calls outside your area code, appropriate following address. You dial the area code + the seven-digit International Calling 7 are responsible for payment of all number. charges, including any calls originat Long Distance Inside Postal ZIP Codes 9 ing from or accepted at your premises and billed to you through your calling Your Calling Area card. To place a direct-dial long-distance Telephone & call, dial 1 + area code + the seven- Directory Services 1 digit number. (Some calls within your area code may be long distance calls. For these calls, you must dial 1 + your area code + the seven-digit number.) Long distance rates are lowest when you dial the call. For toll-free 800, 877 or 888 numbers, dial 1 + 800, 877 or 888 + the seven-digit number. Rates To Other Calling Areas Long distance service to other calling areas, states and countries are pro vided by long distance companies. Rates are determined by the company ilifephotie Service that provides the service. Provider Billing And 3. If you can't pay Operator Assisted And on time Payment Information Calling Card Charges Call the appropriate billing telephone Service charges apply when the number for your telephone service <Affieritech operator helps place a local or long provider listed previously, in this distance call within your calling area. directory. Your telephone service Conversation is billed at direct-dial provider may be able to help you. rates. You may avoid having your phone P.O. Box 4520 disconnected. Carol Stream, IL 60197-4520 TELECOM GUIDE ) AMERITECH PUBLISHING, INC. 1998 Customer Services OPERATOR Credit For Loss Who Is Responsible For Repairs? of Service Your Phone ASSISTANCE If you are unable to make or receive calls due to problems in the outside Company To make an operator-assisted call in telephone line - and are without 1 Cable your calling zone, dial 0 + area code service for more than 24 hours after 2 Terminal + the seven-digit number. reporting it - you are entitled to credit 3 Drop Wire When the operator answers, state the on your next bill for the local type of call you are making. For an telephone service charge. Call the 4 Network Interface* additional service charge, the appropriate telephone number listed operator will place the following for billing on the Telephone & Customer types of calls: Directory Services page. 5 Inside Wire • Air-Land-Marine Mobile 6 Jack Service, The operator helps you 7 Telephone complete a local or long distance Directory Errors & (Answering Machine, call to an aircraft, vehicle or boat. RIGHTS & Fraudulent Callers Omissions Fax etc.) • Busy Line Interrupt. The Persons who charge services to your operator interrupts the conversation RESPONSIBILITIES Ameritech cannot guarantee the number or calling card without your on a busy line to say you are trying accuracy of its White Page listings. permission are subject to prosecution Before You Call Repair Charges to call. Tariff rules for Ameritech deal with the under both federal and state laws. You will not be charged if: Automatic Dialing - limitations of its liability for errors or Try to locate the problem before • Busy Line Verification. The omissions and are on file with the calling Repair Service: • the trouble is in an outside phone line. operator determines if a conversa Announcing Indiana Utility Regulatory Commission. • If your phone set is the • you have a maintenance plan tion is occurring on a busy line. Any errors or omissions should be problem, contact the (some limitations apply). • Collect Call. The person or firm Device Calls reported to the appropriate telephone manufacturer or the store If you do not have an optional mainte you are calling agrees to pay for Under Indiana law, use of an where you bought the phone. number listed for services on the nance plan, and the problem is in your the call. automatic dialing-announcing device Telephone & Directory Services page. Your phone company does to transmit prerecorded or phone or inside wiring, you will be • International Call. You can not repair phone sets. synthesized voice messages for the charged for the repair service call. If you usually direct dial, but your long purpose of selling goods or services is • Should you have a problem request repair of inside wire, you will be distance company operator can prohibited before 9 am or after 8 pm. Employee with the premises wiring or charged for the time to complete the handle the call or provide These calls may be prevented by jacks, you can fix it yourself, work, plus material charges. information. Identification customers, and callers may be fined pay the phone company to fix For information regarding maintenance For your safety, every telephone • Person-To-Person Call. The for violating the law. To learn more the problem or hire someone plans, call the telephone number for company employee carries an operator will complete the call to about this law, you may contact a such as an electrician to make order placement or services listed on the identification card showing his or her the person or extension number private attorney or your local repairs. Telephone & Directory Services page. name and photograph. Many you request. If you do not reach the prosecuting attorney. right person or extension, you will employees wear clothing that displays not be charged for the call. the telephone company logo. If you * The Network Interlace, located either inside or outside the building, is have any doubt whether someone is where the outside line is connected. • Third Number Billing. You bill Blocking 900 & from the phone company, ask to see the call to a phone other than the the person's identification card. one you are calling to or from. 976 Calls Handling Telephone Fair Resolutions Of • Third Number Billing From A The 900 and 976 numbers can offer Complaints Pay Phone. The operator will a variety of information. But, there is Sales Calls Customers should have access to a call the number you are charging. a charge for every call. If you do not want telephone sales readily available process for fair If no one answers or accepts the calls, ask the caller to remove your Home and business customers can name from the company's list. Reduce resolution of complaints and griev charges, you will have to make block calls to all 900 and 976 calls from national companies by ances concerning services, billing, other billing arrangements. numbers through an optional service writing to: and other policies and procedures. • Time and Charges. Inform the at no charge. To order, contact your operator in advance that you want telephone company at the number If you have a complaint about the Telephone Preference Service service you receive, contact your local to know the length and cost of your listed for Order Placement or Sales Direct Marketing Association phone company at the telephone call. Stay on the line after the call. and Service on the Telephone & P.O. Box 9014 number listed on the Telephone & • Trouble On Your Call. Hang Directory Services page. Farmingdale, NY 11735-9014 Directory Services page. up. Then pick up the phone again and dial "0" for an operator. Rights & Responsibilities Explain the situation so the operator can help you. continued on next page TELECOM GUIDE ©AMERITECH PUBLISHING, INC. 1998 Customer Services International Calling Rights & Responsibilities continued Calls to the Bahamas, Bermuda, Reviewing Tariffs, Canada, Puerto Rico, the Virgin Islands, HOW TO MAKE DIRECT-DIAL CALLS If no telephone company employee and the West Indies are considered can solve the problem to your Rules & Standards long distance, not international calls.