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List of Affiliates LIST OF AFFILIATES 33C Global Services, Inc, Furnishes telecommunications and systems integration products to customers and operates divisions which sell and service voice systems for business use. SBC International. Inc. Holding company for SBC subsidiaries and affiliates operating internationallywhose interests are in foreign telecommunications and other related businesses. SBC Internet Services, Inc. Internet service provider. SBC Laboratories, Inc. (FDC exception applies) Involved in applications research; the preparation of general generic specifications for products; the testing and evaluation of manutacturers' designs and products to determine if the general specification? set by the various SBC subsidiaries are being met; and writing applications software for computers with processing systems that have been designed to be user-programmed. SBC Long Distance, LLC (Section 272 Affiliate) Provides interexchange services. SBC Management Services, L.P. (FDC exception applies) Provides various administrative and support services for the parent holding company and other subsidiaries. SBC Management Services. USA, (FDC exception applies) Provides various administrative and support Inc. services for the parent holding company and other subsidiaries. SBC Operations, Inc. (FDC exception applies) Includes the development and design of business processes to provide for the planning, development and other support for the sale and merchandising of telecommunications services and products as well as a single point of contact for customers. SBC Services, Inc. (FDC exception applies) Performs centralized administrative support services including Information Technology and Billing Support Services, Real Estate Support Services, Procurement Support Services, Human Resources Support Services, Training Services and Finance Support Services. SBC Telecom, Inc. Competitive local exchange carrier. SNET America, Inc. lnterexchange service provider through carrier alliances. SNET Diversified Group, Inc. Engages in a variety of business activities including tandem switching services, customer call center operations, operator services and consulting services. SNET Information Services, Inc Provides yellow pages directory advertising and publishing, and engages in electronic publishing and internet services. Southern New England (FDC exception applies) Provides various administrative and support Telecommunications Corporation services for the holding company and other subsidiaries. Southwestern Bell Messaging Voice messaging services provider Services, Inc. Southwestern Bell Video Services, Video Programming services provider. Inc. Southwestern Bell Yellow Pages, Directory publishing and advertising provider. Inc. Sterling Commerce, Inc. Provider of e-business integration solutions. AmeritechlNevada BelllPacific Bell/ V-6 Southwestern Bell Telephone Revised: 12/19/05 Cost Allocation Manual LIST OF ASSETS AND SERVICES PROVIDED FROM TELCOS TO AFFILIATES ’ Service Provided Service Description Adminisbabe Services Serviindude various combinations of gem1adminisbatiie activities, fraud management, preparation and maintenance of technical and other documents, ID and access cards, facsimile provisioning, conference rooms, E-Rate calculations. etc. FDC or FMV depending onthespecmc service provided from this service grouping. CLEC wehsiie support. Offkjal Communications Services indude the installation,maintenance, and administration of local, intraiATA and interLATA corporate communications services. (In Amdch, only interLATA owporate mmunkaton at the higher of FDCffMV.) Also indudes related consulting and engineering, offidal directmy, conference calls and terminal equipment. FCC or FMV depending on the speck service provided from this service grouping. FDC at PB and NB. Real Estate SeNiCeS Services include asset use, property management, lease administraton, archfiectural planning, design and construction, Roor space planning, furniture inventory, floor space, furniture and equipment leasing, parking fad&., and antenna site licenses. SWBT, PB, and five AOCs &e at either FDC, FMV, or Tatiff rates for central officespace and equipment and power space in administrative buildings; hourly seMces are provided at FCC, furniture leasing depends on item leased and floor space leasing depends on local market conditions.At PB and NB, provided at FDC, except for PI3 property management services provided at FMV. Temporary Projects Services indude temporary suppott, onetime bansactons induding licensing of intellectual property, and consultation for general administrativeacbities. Human Resources Support lndudes suppwt activities related to stafhg, wolk fwce development, benefit adminisbation, absence management and labor relations. PuMic Relations Services May indude handling of customer inquirk, mplaints, appeals, and customer service measurement. May also indude general public relations services such as layout, video, news dippings, emmyee informaton publiitions. graphm, and audio tape production. FDC or FMV depending on the speak employee level providing support. I’ Customer Care lndudes post-sale customer care for 272 and 2724ike affiliates; empasses senbs provided during the pedfrom inlial point of sale until first bill is rendered. lndudes Customer Aavxlnt Record Exchange (CARE) testing and high vdume business record indicator services. Does not indude marketing effds that precede customer care, and Billing and Cdlection inquiry service following customer care. Also indudes Single Point of Contact (SPOC) support fw all affiliates including service and project management functions as well as Wetsof misdirected, nonmarketing(nMlbillin~wI1~ncalls to affdiate. Marketing Services lndudes marketing. retail sales of products and the administrative support of sales operatons up to and induding issuing orders for outside third partes and affiliates, induding sales support by our Global and Major Accounts units. Use of Tela assets for advertising (e.g. van wrapping, banner advettising on tekm buildings). PB provides at FDC except for certain analyst services provided at FMV SWBT and NB provide at FDC or FMV depending on the speck service provided from this service grouping. Customer care is not included in marketing services provided to 272 and 2724ike affiliates. __ Business Process Devebpment 8 Indudes, but are not limited to, the development of business processes in support of new product inbodudbn, ongoing business delivery, Design and business process improvementfor an identified line of business. Business process development wldindude creation of business process sbategies, business process models, OSSIBSSMMS architectural and system requirements, testing of new system code, system adminisbath. MBP generaton, baining, and mebic identikation. Business process development wldaddress the functional areas of F’reOrder Negotiation, Design, ordering, Provisioning, Actbation, Installation. Repair, Assurance, Testing, and Customer Care. AmeritechINevada BelllPacific Bell/ Southwestern Bell Telephone v-7 Cost Allocation Manual Revised: 12/19/05 LIST OF ASSETS AND SERVICES PROVID6D __ FROM TELCOS TO AFFILIATES __ _. Service Provided Service Description ___ - Customer Premises Equipment Includes the sale or lease, installation, maintenance and repair of CPE, simple and complex wire, intra- and inter-building cables and (CPE) and Wire Services voice, data and/or video equipment as well as other related telecommunications equipment on the customer‘s side of the network interface Also included are installation, maintenance, operations support and/or mawentservices (e.g., consulting, design, engineering and administrationadiities). These netwwk plans can consist of customized wiring (copper, coaxial or fiber) and/or equipment that provides voice, data and/or video services. Inside wire maintenance plans are also offered as a part of this servlce. hWat tariff, prevailing price, FDC or FMV depending on the specific service prov&d from this service grouping. Training of Telco empbyees to provide CPE Spltter/Filter Support at FDC. Billing and Cdlections services include billing on Telco bill and associated cdlection for sewices provided by the miteto its customers. Provided based upon tariffw prevailing price depending on state commission requirements. Telephone Directory Services Includes provision of White Pages listings to telephone directoy puMishers as well as other listing services, both at prevailing price and other miscellaneous directory support at FDC. Tariffed TelecwnmunicalionsServi% Provision of services covered by federal adwstate tariff - Primary lnterexchangeCarrier May include account maintenance. provision of customer information, verificatin of customer record and switch data and service order *ces (PIC) issuance, which are provided at prevailing pi’ice, FIX or FMV. May also include PIC change service at taM. ~-. Uhdesale Telecomrnunicatbns SeMoes Provision of services (e.9. broadbandor other non-tarff wholesale services) on a wholesale basis at Prevailing Price. Cdlection Services Provision of collection services which are not included in a separate billing and collection agreement. .. .. ~~ I’ Finance 8 Treasury Services lndudes budget analysis support, awnting standards, safety services, risk management, and finance corpotate fraud management. Regulatory Services include regulatory support, audit oversight, consulting services and public affairs support. FDC or FMV depending on the specfic service provided from the sewice grouping %her Directory Services
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