AT&T Integrated Disability Service Center Guide
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AT&T Integrated Disability Service Center Guide NIN 78-17010 Revised May 2009 AT&T INTEGRATED DISABILITY SERVICE CENTER GUIDE Important information about: • Disability claims • Workers’ compensation • Work restrictions and job accommodations What’s Inside Where to Get More Information . 3 About This Guide . 4 What Is the AT&T Integrated Disability Service Center? . 4 Quick Reference . 4 How to Make a Claim for Disability or Workers’ Compensation Benefits . 4 The Process of Returning to Work . 6 Fast-Track Disability Processing . 6 Disability Benefits Determinations . 7 Duration and Amount . 7 Information Needed for Approval . 7 Continuation of Disability Benefits . 8 Denial of Disability Benefits . 8 What Happens If Your Claim Is Denied . 8 Offsets to Disability Benefits . 8 State Disability Insurance . 8 Workers’ Compensation . 9 Reporting an Incident . 9 Receiving Treatment or Filling Prescriptions . 9 Returning to Work . 10 Work Restrictions and Job Accommodations . 10 After an Absence From Work . 10 If You Have Not Been Absent . 11 Frequently Asked Questions . 12 Disability Benefits Plan Participants . 16 2 WHERE TO GET MORE INFORMATION AT&T INTEGRATED DISABILITY BENEFITS INFORMATION AT&T Benefits Center SERVICE CENTER (IDSC) While you’re out on disability, For AT&T Southeast Region ( 866-276-2278 updated benefits information will (legacy BellSouth) employees be sent to your home address Monday through Friday from 877-722-0020 on file . You can access benefits ( 7 a m. to 7 p m. Central information on the Your Benefits WORKERS’ COMPENSATION 2 866-224-4627 section of HROneStop at WEB SITE Toll-free (general) hronestop att. com. (from work) or hronestop att. com. (from work) 2 866-856-5065 through access att. com. (from home) . Choose Quick Reference and Toll-free (appeals) If you have any HR or payroll Contacts and then Workers’ For AT&T Southeast (legacy questions, contact HROneStop at Compensation . Click on BellSouth) 888-722-1787 . Risk Management/Workers’ Compensation Web site, and then 2 866-299-4151 DISABILITY SUMMARY PLAN go to Workers’ Comp Tool Kit . Toll-free (claims) DESCRIPTION (SPD) Note: You will need your ATTUID 888-488-9547 You can view your company’s SPD 2 and intranet PIN . Toll-free (appeals) by visiting the AT&T Benefits Center Web site: DISABILITY STATUS WEB SITE Helmsman Management Services The Disability Status Web site http://resources hewitt. com/att. (Liberty Mutual) for Workers’ provides secure online access to Compensation Claims FAMILY MEDICAL LEAVE ACT (FMLA) AT&T Southwest region employees’ the status of your disability benefits HROneStop claim(s) under your disability claims reported on or before benefits plan . hronestop att. com. (from work) June 30, 2004, in Arkansas, or through access att. com. Oklahoma and Texas: hronestop att. com. (from work) (from home) 800-300-0110 or through access att. com. (from ( 888-722-1787 (say “FMLA” home) . Choose Your Benefits ( Monday through Friday from when prompted) and then Your Important 8 a m. to 5 p m. Central Benefits Links to find the FIDELITY SERVICE CENTER AT&T Southwest region employees’ Disability Status Web site . For legacy SBC and AT&T claims reported on or before Mobility employees Note: You will need your ATTUID June 30, 2004, in Kansas and For information on your pension and passphrase . Missouri: or savings plans ( 800-835-6279 AT&T BENEFITS CENTER ( 800-416-2363 Contact the AT&T Benefits Center Monday through Friday from regarding eligibility for health and Monday through Friday from 8 a m. to 5 p m. Central life insurance benefits . 7:30 a m. to 11 p m. Central AT&T West region employees’ ( 877-722-0020 (domestic) PENSION claims reported on or before AT&T Pension Service Center 847-883-0866 (international) June 30, 2004, in California: ( For legacy AT&T employees Monday through Friday from ( 800-736-7779 ( 800-281-1120 7 a m. to 7 p m. Central https://www attpsc. com. Monday through Friday from 8 a m. to 5 p m. Pacific Monday through Friday from 8 a m. to 5 p m. Central 3 AT&T INTEGRATED DISABILITY SERVICE CENTER GUIDE About This Guide Quick Reference Refer to this guide when you are absent from work How to Make a Claim for Disability or because of an illness or injury or if you are in need of Workers’ Compensation Benefits a job accommodation . This guide will take you through the process of applying for short-term disability (STD) Employee benefits, filing a workers’ compensation claim and • Inform your supervisor of an absence because of an arranging for your return to work and/or requesting illness or on-the-job injury . job accommodations . • Contact the IDSC at 866-276-2278 to initiate a claim General information in this guide is provided on how to for disability benefits as soon as you become aware work with the AT&T Integrated Disability Service Center of the need to take an absence of eight or more (IDSC) when handling your disability claim(s) . This guide consecutive calendar days . is neither an official plan document nor a summary plan description (SPD) . For detailed information, refer to your specific company’s disability benefits plan identified IMPORTANT in the “Disability Benefits Plan Participants” section beginning on page 16 . If there is any conflict between All claims for benefits must be reported within this guide and official plan documents, the official plan 60 days of your first day of absence from work . documents supersede . All on-the-job injuries, regardless of whether you seek medical treatment or have lost time, must What Is the AT&T Integrated be reported to your supervisor, who, in turn, is Disability Service Center? required to contact the IDSC to report the claim . The AT&T Integrated Disability Service Center (IDSC) is administered by Sedgwick Claims Management Services • If needed, locate a treatment provider for your (Sedgwick CMS), and their various team members on-the-job injury on the Workers’ Compensation administer the following: Web site . (Refer to page 3 for directions on how • Claims for short-term disability (STD) and long-term to access the site ). disability (LTD) benefits under AT&T’s disability California Residents: If you have predesignated a benefits plans treating provider, you can schedule an appointment • Workers’ compensation claims with that doctor . Otherwise, your supervisor will need to locate a provider on the Workers’ Compensation • The process of returning to work following a disability Web site at https://spsf05 web. att. com/sites/. or an on-the-job injury absence RiskMgmt/Workers%20Compensation/default aspx,. • Requests for workplace restrictions and for job and go to the SBR Provider Look Up . accommodations because of a medical condition • Complete two Authorization for Release of Protected with a duration of more than 10 business days Health Information forms, which are included in your Note: For AT&T Southeast region (legacy BellSouth) initial packet . Send one completed form to your nonmanagement employees, all requests for treatment provider and one to the IDSC . restrictions or job accommodations made within • Follow your treatment provider’s instructions and 30 working days of an approved STD claim should be treatment plan . referred to the IDSC case manager who administered the employee’s STD claim . Requests made after • Provide medical documentation to the IDSC within 30 working days will follow the accommodation the required time frame . process like all other AT&T employees . 4 • Provide any payment required by your treatment For California residents: If the employee has provider in order to furnish medical documentation properly completed a written predesignation of a associated with your disability claim to the IDSC . treating provider, please refer the employee to that provider . Otherwise, refer the employee to a provider • Advise your treatment provider to expect a telephone located on the Worker’s Compensation Web site . call from the IDSC . • Verify specific details about the workers’ • Notify the IDSC of any changes in your medical compensation accident, if applicable . condition or treatment provider for your disability claim . For your workers’ compensation claim, notify • Upon receipt of the Reported Disability Claim Notice the IDSC before changing treatment providers . from the IDSC, verify that all information is accurate . • Refer to your disability benefits plan SPD for Employee’s Treatment Provider applicable requirements and follow them . • Provide the IDSC with medical documentation for • Undergo medical or psychological evaluation(s), disability and/or workers’ compensation in order to if requested by the IDSC . substantiate the claim, including a description of • Notify the IDSC and your supervisor of any changes what specifically is preventing the employee from in your address and/or telephone number . working . Medical documentation can be provided to the IDSC either over the telephone or in writing; Supervisor however, if provided over the telephone, the IDSC • Contact the IDSC immediately to initiate a workers’ may still require written documentation . compensation claim for your employee’s on-the-job Case Manager injury . All incidents should be reported to the IDSC regardless of whether the employee seeks medical • Provide an email notification of the reported treatment or has lost time . disability claim to the employee’s supervisor . • Enter proper time-coding, and monitor pay accuracy. • Gather and process all necessary information for processing the disability and/or workers’ For California residents: Provide your employee compensation claim . with Form B-386 within 24 hours of the on-the- job injury . • Contact the employee’s supervisor to verify claim information, confirm job duties and review the • Advise your employee to call the IDSC to initiate a potential for transitional work . claim for disability benefits as soon as you become aware of his/her need to take an absence of eight • Contact the treatment provider to collect medical or more consecutive calendar days .