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Dhl Global Technology Conference 2015 EDITORIAL | P. 2 CONNECTING MARKETS, TRENDS & PEOPLE TRENDS | P. 3 TRENDS AND SOLUTIONS FOR THE TECHNOLOGY SECTOR DUBAI | P. 7 DUBAI – CONNECTING HUB FOR GLOBAL LOGISTICS DHL GLOBAL TECHNOLOGY AFRICA | P. 8 RISING AFRICA – HOW TO DO BUSINESS CONFERENCE 2015 INNOVATION | P. 10 CAPTURING INNOVATION IN April 14-16, Dubai THE TECHNOLOGY SECTOR BREAKOUT |P. 13 MARKETS TRENDS PEOPLE EVENT HIGHLIGHTS | P. 17 TRADE FAIR NETWORKING SPEAKER LINE-UP CUSTOMER FEEDBACK EDITORIAL TRENDS DUBAI AFRICA INNOVATION BREAKOUT EVENT HIGHLIGHTS CONNECTING MARKETS, TRENDS & PEOPLE Dear Customer, Cisco, CommScope, Hewlett-Packard, Microsoft, Samsung This publication seeks to summarize the main discussion and Sony all took over the stage. Local expertise was points and findings of the 2015 DHL Global Technology brought by representatives of DWC, Dubai Port and UASC. Conference (Dubai, April 2015). I hope it serves as a Ashish J. Thakkar (Mara Group), Bas Jansen (Unilever), Sim reminder of all the useful information that was shared, Shagaya (konga.com) and Yasser Elnaggar (Ambassador and I trust it fires your enthusiasm to follow our future Egypt) offered their insights and experience of doing communications as the technology sector is a key priority business in Africa. Many other customers and experts have for DHL. supported the 16 different breakout topics. A big thank you to all of them. n How to best leverage Dubai as a logistics platform It had been a great honor for us, that His Highness Sheikh and what are the success factors in doing business Ahmed bin Saeed Al Maktoum, and his Excellency Khalifa in Africa? Al Zaffin also joined us and shared their views on DHL and n What are the latest trends and innovations the region. impacting the global technology supply chain? Along with lively discussions on market trends and their n How do people really connect, learn from each implications for the supply chain, this event also created other and make their choices? a unique opportunity for networking among technology These were just some of the many questions that more sector supply chain executives. Many were familiar faces, Florence Noblot than 270 attendees discussed at the 2015 conference. having attended the DHL Global Technology Conference Under this year’s theme – CONNECTING Markets, Trends for several years! & People – speakers and attendees exchanged on topics Moderating the event was great experience for me, and IMPRINT such as the Internet of Things and Augmented Reality a fantastic opportunity to meet so many of you in person. Published by Deutsche Post AG in logistics, high growth markets, ecommerce strategies, I hope you enjoy reading this publication and I look Charles-de-Gaulle-Str. 20 53113 Bonn transportation modes, supply chain outsourcing and forward to seeing many of you at next year’s conference Represented by: risk management and much more through plenary in Singapore, if not sooner! Rob Siegers, President Global Technology Sector presentations and breakout sessions. Best wishes, DHL Customer Solutions & Innovation Customers in particular made a tremendous contribution Responsible for content: to the success of this year’s conference, helping to set the Florence Noblot Thomas Dammann, VP Technology Sector Management Claudia Ciuta, Global Marketing Manager, Technology Sector agenda and actively sharing insights and best practice SVP Technology Sector Website: with peers. DHL Customer Solutions and Innovation http://www.event-dhl.com/ehome/technologyconference/ 2015 DHL GLOBAL TECHNOLOGY CONFERENCE | April 2015 | DPDHL Group 2 EDITORIAL TRENDS DUBAI AFRICA INNOVATION BREAKOUT EVENT HIGHLIGHTS 1/4 | 2/4 | 3/4 | 4/4 TRENDS AND SOLUTIONS FOR THE TECHNOLOGY SECTOR SHAPING SUPPLY CHAINS OF TOMMORROW Deutsche Post DHL and the Technology Sector – DHL’s global footprint and tailor-made solutions allow Market trends and new technologies shaping A perfect fit customers to focus on their core business. supply chains Ken Allen, CEO DHL Express, opened the conference by “We share the same aspirations – innovation and high Scott Allison, SVP DHL Technology Americas, shared reviewing the latest developments within Deutsche Post customer centricity – so it is a perfect fit”. DHL’s market analysis of the technology sector. While DHL and the aspiration of its customer-centric Strategy overall growth is moderate (CAGR 3.9% to 2017), there 2020: “When people think about logistics, we want them Investing in the Middle East and Africa region are many pockets of strong growth across products and to think about Deutsche Post DHL”. A key conference focus was the Middle East and Africa regions. As anticipated, the strongest growth segments region, where DHL has long-standing market experience are smartphones, carrier network infrastructure It will take time to achieve this, yet many important and expertise. The technology sector needs “best- and ultra-mobiles but investments are driven by milestones have already been reached. DHL has now in-class infrastructure to provide an excellent service understanding where this growth will occur. Most of been rated one of the top 100 global brands and, in to customers” and so DHL has made multiple recent the incremental absolute growth (about 60% to 2017) 2015, received certification as a global top employer investments in new facilities and its second-to-none, is expected in the BRICMI countries and 23% in Middle and delivered on financials despite headwind and owner-operated dedicated express air network. East Africa. transformation. Technology markets are also being impacted by multiple Taking on the next development phase, DHL aims acquisitions, constantly changing competitive landscapes, to become the quality leader and most global and and new technology trends (big data, cloud computing, customer-centric player in the logistics industry. augmented reality, Internet of Things, etc.) which “Prediction is very difficult” but – to seize the provide opportunities to improve the visibility and opportunities of tomorrow – someone must start efficiency of supply chains. thinking about it today. With the shift towards selling services instead of Deutsche Post DHL is on the pulse of new global paradigms technology boxes, data is increasingly an exploitable and trends, such as Globalization 2.0, booming asset, driving new storage capacity needs provided for e-Commerce, new technologies, and increasing demand by hyper-scale datacenters with easily scalable and highly for responsible businesses (see box for publications). commoditized hardware. So what will service logistics Concurrently, the technology sector is seeking to look like in the future? New analytic tools allow for expand into new markets and requires supply chain Ken Allen predictive supply chains capable of forecasting customer solutions adapting to the high dynamics of the market. buying behaviors and supply chain capacity needs. 2015 DHL GLOBAL TECHNOLOGY CONFERENCE | April 2015 | DPDHL Group 3 EDITORIAL TRENDS DUBAI AFRICA INNOVATION BREAKOUT EVENT HIGHLIGHTS 1/4 | 2/4 | 3/4 | 4/4 TRENDS AND SOLUTIONS FOR THE TECHNOLOGY SECTOR SHAPING SUPPLY CHAINS OF TOMMORROW Technology has become mobile and information is Solutions trends for the technology sector As the technology sector rapidly changes, new available anytime, anywhere. Customers are using all Looking at supply chain trends in the technology sector, developments are often enabled only through types of sales channel following their preferences and customer demand has increased for Lead Logistics partnerships and open platforms. This is true for buying experiences. Supply chains must adapt with new, Provider solutions (from redesigning operations to supply chains of tomorrow. As companies face similar innovative omni-channel solutions around e-facilitation, providing flexible, day-to-day management control). challenges, DHL and its customers have established e-fulfillment and distribution. Mobile technology also High on the agenda is the resilience of end-to-end supply several subsector communities where key industry provides new opportunities for real-time tracking of chains, with more than 15 customers implementing the players openly discuss requirements, new solutions are critical service parts shipments. Resilience360 tool in recent months. This DHL solution piloted and results shared. By joining expertise and Augmented reality solutions (such as hands-free vision creates transparency on risk exposure and vulnerability sharing best practice in these “exciting times for the picking applied in warehouses) make people more in over 20 risk categories to help identify risk hotspots, technology sector”, companies are accelerating the effective, as demonstrated by double digit savings in recommend suitable mitigations, and monitor in real logistics developments they need. the recent DHL pilot with Ricoh. time any incidents capable of impacting the supply chain. Inventory financing leverages supply chains to create financial value through cash and working capital optimization. In cooperation with strong partners, DHL now provides these much-requested services to customers. With partners, DHL has also successfully expanded its value-added technical services, integrating these into an increasing number of existing supply chains in all regions. With the shift from air to more cost-efficient Scott Allison transportation modes, demand has increased for rail services (especially China-Europe). More than When asked which new technologies will impact supply 250 customers now use DHL LCL / FCL rail services; chains
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