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DHL SUPPLY CHAIN BENELUX Real Case Talent Management EXTERNAL EXTERNAL DHL SUPPLY CHAIN BENELUX Real Case talent management Breukelen, Netherlands 2019 DHL Supply Chain EXTERNAL Agenda . The world in 2050 . DPDHL Supply Chain in-short . Talent management . Fontys Real Case - Innovation acceleration DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 2 EXTERNAL The world in 2050 https://www.youtube.com/watch?v=VE0lPTfsBoI DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 3 EXTERNAL DPDHL SUPPLY CHAIN IN-SHORT 4 EXTERNAL Company brand structure DHL Supply Chain is part of the Deutsche Post DHL Group with a global network and an extensive logistics portfolio Employees: ~ 520,000/Revenue: EUR 60.4 bn1) One team: Professional, diverse, One global team and in tune with market needs Lean corporate center Focus on governance/ownership tasks GLOBAL Post – eCommerce – Parcel EXPRESS FORWARDING, SUPPLY CHAIN (PeP) FREIGHT Stand alone divisions connected by a common management approach DHL Customer Solutions & Innovation Joint key account management and Selective group-wide shared functions and services focused shared service unit 1) 2017 figures; Including Corp. Center/Other/Consolidation DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 5 EXTERNAL Vision, mission and objectives DPDHL Group corporate framework continues Our strategic plan The postal service for Germany Vision: The logistics company for the world Strategy 2020: Mission: Excellence. Simply delivered Focus Purpose: We connect people, improving their lives Connect Guiding Respect & results Principle: Grow Goals: 3 Bottom Lines & Living Responsibility Investment Provider Employer Living of Choice of Choice of Choice Responsibility DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 6 EXTERNAL Corporate responsibility We want to make a positive contribution to our world At DHL Corporate Responsibility is an integral part Provider of choice of our corporate strategy With “Living Responsibility” as our motto, we focus on: • Environmental protection (GoGreen) • Disaster management (GoHelp) • Education (GoTeach) • And support employee volunteerism (Global Volunteer Day, Living Responsibility Fund) Investment of choice Employer of choice DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 7 EXTERNAL DHL Supply Chain – Number one global contract logistics provider Getting you aheadAHEAD DHL Supply Chain presence Other DPDHL Group operations of your competitors ~148,000 Employees ● Excellent operations and innovative solutions across the supply chain 1,504 ● Supply chain solutions based on industries’ requirements and Sites needs ● Network of approx. 148,000 experts in more than 53 countries and territories 3) ● >11.75 million square meters DHL owned or leased ~11,841,063 Square meter warehouse space ● Global market leader with 7.6% market share ● EUR 14.15 bn in annual revenue in 2017 # of countries2) ~2,400 25 Customers 12 11 1 2 2 Asia Pacific Greater China Latin America MLEMEA North America UK&I DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 8 EXTERNAL DHL Supply Chain industry sectors Focus on industry sectors in order to achieve operational excellence DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 9 EXTERNAL DHL SUPPLY CHAIN TALENT MANAGEMENT 10 EXTERNAL Core competencies-model DPDHL Group DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 11 EXTERNAL Successful manager 21st century at DPDHL Head Heart Guts DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 12 EXTERNAL Talent management Trainee program ITM Trainings center CSCS foundation Talent management Employee Development Graduates program Accelerating Leadership review Program DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 13 EXTERNAL DHL SUPPLY CHAIN INNOVATION ACCELERATION FONTYS REAL CASE Q4/2018 14 EXTERNAL Fontys real case Program 1 Innovation introduction 2 Innovation acceleration – assignment 3 Tour 4 After 3-4 weeks Q&A 5 Board sales pitch DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 15 EXTERNAL Importance of innovation IMPROVE CUSTOMER IMPROVE BOTTOM LINE SATISFACTION Provides productivity improvements Demonstrate thought leadership, across warehouse processes, invest in long term relationships and leading to reduction in labor cost deliver high quality service to increase our customer satisfaction TRANSFORM DHL SUPPLY IMPROVE EMPLOYEE CHAIN LONG-TERM SATISFACTION Supports our longer-term Generates engagement and transformation towards a digital tangible on-the-job improvements leader, attracting new digital talent (e.g., better ergonomics) while countering labor shortage challenges DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 16 EXTERNAL DHL Supply Chain - innovation agenda DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 17 EXTERNAL Picking robotics Follow me Proceed me Goods to man Zone picking Robot pick to belt DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 18 EXTERNAL DHL’s innovation funnel works well up to pilots Product Research Proof of Pilot Development Industrialization Ideas Concept DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 19 EXTERNAL Site assessment approach DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 20 EXTERNAL Identified opportunities from innovation assessments Site Total Best Tiel 1 Tiel 3 Holtum Kampen Bornem Beringe 4 Mechelen Nijmegen Siverforum Beringe HP Rotterdam BeringeEindhoven Kyo 1 Beringe TSC Nieuwegein Huizingen/ Lot Boortmeerbeek Roosendaal (OG) Bergen op Zoom 1 Bergen op Zoom 2 RPA 11 ✔ ✖ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Opportunity to be investigated AGV - Virtual Conveyor 11 ✔ ✖ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✖ Opportunity failed first validation VR for Training 9 ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Cobot/ Warehouse robotics 9 ✔ ✖ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Exoskeleton 9 ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Dimensioning Solution 8 ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ New RF devices 8 ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Drones for Cycle counting 8 ✖ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Smartwatch/ Ringscanner 7 ✔ ✔ ✔ ✔ ✔ ✔ ✔ AGV - Pallet 7 ✔ ✔ ✔ ✔ ✔ ✔ ✔ Tablets 7 ✔ ✔ ✔ ✔ ✔ ✔ ✔ DHL Apps 7 ✔ ✔ ✔ ✔ ✔ ✔ ✔ Trainingstool 6 ✔ ✔ ✔ ✔ ✔ ✔ Cleaning Bot 6 ✔ ✔ ✔ ✔ ✔ ✔ Order Grouping Tool 5 ✔ ✔ ✔ ✔ ✔ Data Analytics 5 ✔ ✔ ✔ ✔ ✔ BI Dashboards 5 ✔ ✔ ✔ ✔ ✔ RFID Tags 4 ✔ ✔ ✔ ✔ Optislot ABC Tool 4 ✔ ✔ ✔ ✔ Auto pallet wrapping 3 ✔ ✔ ✔ Vision Picking/ Sorting 3 ✔ ✔ ✔ Kardex (Effimat) 3 ✔ ✔ ✔ Near Miss Gemba App 3 ✔ ✔ ✔ Smart Signals 3 ✔ ✔ ✔ Robotics loose (un)loading 3 ✔ ✔ ✔ JH Easypilot 3 ✔ ✔ ✔ IoT - Heatmaps 2 ✔ ✔ 3D - Printing 2 ✔ ✔ Self Service Systems 2 ✔ ✖ Photo Capture Proof of Packing 2 ✖ ✔ Seal robot 2 ✔ ✔ DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 21 EXTERNAL Roadblocks to innovation, internal brainstorm output • 4x not sharing best practices • 2x Unknown territory / lack of knowledge for many • 4x Re-use of local experience / knowledge is insufficient, • 5x Too little resources on site • 3x Too many site/customer projects • 3x No focus: operation always has priority • 4x Business case too small • 2x Contract duration to short for investments • 3x No budget / operational result is first prio • 3x Not willing to take risks / not accepting failures • 2x Data/info matching with possible solutions is difficult • 3x Fear for loosing jobs • 3x Lack of interest at sites • 2x Lengthy approval lanes • 1x Solution is too specific • 1x integration requirements with existing systems • 1x too much focus on direct business case • 1x length project lead times • 1x dependence on deal with specific customer • 1x too little time/resources for testing and development • 1x changing organizations/teams, support recalled / falling away • 2x Note: innovation should not be goal as such, it should simply be best solution DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 22 EXTERNAL Assignment Fontys Real Case – Q4 2018 • DHL is facing a huge innovation challenge in really deploying new technologies in its operations • There is a lot of piloting done and expertise gained on new technologies, but deployment is going too slow • A list of roadblocks have been gathered • Question to the teams: • How could DHL accelerate the deployment of new technologies in its operations? • Look at all aspects of innovation: organization, finance, process, technologies, etc • What are best practices of comparable organizations, what can we learn from other industries? • Consider: – There is a MLEMEA team doing technology market research / driving PoC – DHL supply chain has around 23 sites in Benelux – Benelux has 1fte central innovation advisor taking care of bringing innovations to the site / site assessments – Within a site there are typically 2-3 process engineers maintaining the existing processes – For RFQ responses (new business) there is a central MLEMEA solutions design team – On BNL and region level there are around 15 engineers supporting new implementations and larger projects DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 23 EXTERNAL Innovation acceleration Fontys real case Fontys real case vlog DHL Supply Chain Benelux, Real case talent management, Breukelen 2019 24 EXTERNAL THANK YOU FOR YOUR ATTENTION 25 .
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