Global Quality Policy Quality Global

May 2015 May VP Global QRA (acting) QRA Global VP CHAIN SUPPLY - COO Ben Lechner Ben Graham Paul and its subsidiaries its and L Supply Chain Supply DH L within operate that contracts and sites, units, DHL Supply Chain is committed to the principles of Quality Management. business countries, all to applicable is policy This s. service logistics in leader quality global the as ized recogn being of goal our achieve and satisfaction, r custome improve continuously business, our strengthen will we model management quality our implementing By improve. continually to ways seeks and requirements, y regulator and statutory applicable all including ds, standar and procedures policies, all with complies and understands colleague every ensures Chain Supply DHL operations excellence to all customers worldwide. worldwide. customers all to excellence and operations service quality consistent of delivery the t ensure o people our motivate and develop attract, to strive We ctional areas of the business. the of areas fun ctional and operations all throughout processes ef ficient and effective standardized, of application the thro ugh expectations and requirements customers’ our ed exce and understand and focused customer be to aim We GLOBAL QUALITY POLICY DHL Supply Chain is committed to the principles of Quality Management. We aim to be customer focused and understand and exceed our customers’ requirements and expectations through the application of standardized, effective and efficient processes throughout all operations and functional areas of the business. We strive to attract, develop and motivate our people to ensure the delivery of consistent quality service and operations excellence to all customers worldwide. DHL Supply Chain takes great pride in the collective efforts of its associates to service our customers and operate our business in accordance with the highest standards of ethical conduct. Our global compliance training initiatives and policies, procedures and standards are a few of the many tools we have adopted to assure we adhere to those standards and operate our business in a socially and legally responsible way. By implementing our quality management model we will strengthen our business, continuously improve customer satisfaction, and achieve our goal of being recognized as the global quality leader in logistics services. This policy is applicable to all countries, business units, sites, and contracts that operate within DHL Supply Chain and its subsidiaries John Gilbert Shaun Clifton COO - SUPPLY CHAIN VP Global Quality & Regulatory Assurance September 2016 DHL Supply Chain DHL Supply Chain is committed to the principles of Quality Management. GLOBAL QUALITY OBJECTIVES DHL Supply Chain is committed to the principles of Quality Management. We establish and continuously improve our process framework to ensure operations are performing in a simple, effective and sustainable way and capable of meeting or exceeding customer requirements and expectations. We have implemented standards and training programs to assure our associates are aware of, and comply with, the multiple regulatory and related obligations applicable to our business. We regularly review performance indicators, customer feedback, assessments and audits to identify and implement improvements through the application of integrated development plans and continuous improvement methodologies. We apply First Choice tools to engage our employees in driving continuous improvement and supporting a culture where people give and receive feedback in a constructive and productive manner. Publisher: Deutsche Post DHL Group, Charles-de-Gaulle-Str. 20, 53113 Bonn, Germany Responsible Department: DHL Supply Chain – Quality & Regulatory Assurance Contact: Sandor Laczko Poster valid until further notice DHL Supply Chain.

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