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DHL Supply Chain is committed to the principles of Qua of principles the to committed is Chain Supply DHL lity Management. Management. lity GLOBAL QUALITY POLICY QUALITY GLOBAL

We aim to be customer focused and understand and exceed our customers’ requirements and expectations through the application of standardized, effective and efficient processes throughout all operations and functional areas of the business.

We strive to attract, develop and motivate our people to ensure the delivery of consistent quality service and operations excellence to all customers worldwide.

DHL Supply Chain ensures every colleague understands and complies with all policies, procedures and standards, including all applicable statutory and regulatory requirements, and seeks ways to continually improve.

By implementing our quality management model we will strengthen our business, continuously improve customer satisfaction, and achieve our goal of being recognized as the global quality leader in logistics services. ity Management. Management. ity

This policy is applicable to all countries, business units, sites, and contracts that operate within DHL Supply Chain Qual of principles the to committed is Chain Supply DHL and its subsidiaries

Paul Graham Ben Lechner COO - SUPPLY CHAIN VP Global QRA (acting) May 2015 DHL Supply Chain is committed to the principles of Quality Management.

GLOBAL QUALITY OBJECTIVES

DHL Supply Chain is committed to the principles of Quality Management.

 We establish and continuously improve our process framework to ensure operations are performing in a simple, effective and sustainable way and capable of meeting or exceeding customer requirements and expectations.

 We have implemented standards and training programs to assure our associates are aware of, and comply with, the multiple regulatory and related obligations applicable to our business.

 We regularly review performance indicators, customer feedback, assessments and audits to identify and implement improvements through the application of integrated development plans and continuous improvement methodologies.

 We apply First Choice tools to engage our employees in driving continuous improvement and supporting a culture where people give and receive feedback in a constructive and productive manner.

Publisher: DHL Group, Charles-de-Gaulle-Str. 20, 53113 , Germany Responsible Department: DHL Supply Chain – Quality & Regulatory Assurance Contact: Sandor Laczko Poster valid until further notice

DHL Supply Chain