future fmineand ci ea Financial Services Summit

Singap 30oth rAperil | T2he 0Wes2tin0

Claudia Marcusson Aaron Chiew DJ De Villiers Dr Patrick Chin SC Ventures Managing Director, Chief Information Officer Head of Digital & Head of Mobile & Digital Emerging Markets, Asia Head of Branding, APAC Chairperson United Overseas Bank MFanulife TSompo Holdings (Asia) Pte Ltd

Eduard Fabian Helena Ooi Jonathan Yap Liam McCance Chief Technology Officer Head of Strategy Head of Intelligent Banking Group Chief Strategy Officer Razer FinTech Maybank ADBS Bank Singlife R

Max Tiong Melita Teo Paul Beresford Head of Transformation Chief Operations Officer Global Head of Technology, NTUCD Income AIA Singapore Retail & Virtual Banking Standard Chartered Bank AGENDA

With Virtual Banks and Digital Banking Licenses on the horizon, this event comes at the perfect time. Over the past year, banks & insurers have been in throes of transformative disruption.

Singapore 2020 offers unparalleled opportunities to meet, exchange innovative ideas and showcase new technology solutions among the industry’s elite executives.

With an invitation-only guest list, this is exclusive to an elite group of 120+ senior banking & insurance executives, involved in the technology and innovation development process.

9.00am Claudia Marcusson, SC Ventures Opening Remarks by the Chairperson

9.10am Aaron Chiew, Managing Director, Head of Mobile & Digital - United Overseas Bank Making the Future of Financial Services a Reality Banks and Insurers have been in throes of transformative disruption, is Singapore keeping up with it? What have we achieved over the year? What does financial services beyond 2020 look like? T 9.35am Technology Presentation F 10.00am All-Star Panel Discussion: Actualising Your Business Strategy in a Digital Age Digital transformation is here to stay. In this panel, panellists dive into the next phase of digital transformation in financial services discussing their challenges in value proposition, agility and cultural change. A Assessing the strategic impact of digital on your customer and value chain How do you employ and scale new ways of working (e.g human-centred design, lean start- up, agile) in your organisation? Winning Rhearts and minds for a successful digital transformation D

DJ De Villiers Helena Ooi Melita Teo Dr Patrick Chin Paul Beresford Chief Information Officer Head of Strategy Chief Operations Officer Head of Digital & Head of Global Head of Technology, Emerging Markets, Asia Maybank AIA Singapore Branding, APAC Retail & Virtual Banking Manulife Sompo Holdings (Asia) Pte Ltd Standard Chartered Bank 10.40am Peer-To-Peer Round Table Discussion (Round One)

11.10am Morning Coffee and Tea Break

11.40am Peer-To-Peer Round Table Discussion (Round Two)

12.10pm Liam McCance, Group Chief Strategy Officer - Singlife How Do Financial Institutions Become Mobile-First? Every financial institution has mobile, so what's the difference between mobile and a mobile-first approach? Expanding beyond just Life Insurance products and creating products that customers actually want which can be accessed easily on mobile What’s next for Singlife – how do we see ourselves fitting into the virtual banking world and the existing players?

12.30pm Peer-To-Peer Round Table Discussion (Round Three)

1.00pm Lunch and Networking Break

2.00pm Jonathan Yap, Head of Intelligent Banking - DBS Bank Getting Smarter with Technology How do banks become more obsessive about customers than products? How can data be used to cultivate smart customer interaction? A.I. - What works and what doesn't work? T Use of smart technology to enhance customer journeys within different ecosystems

2.20pm F Max Tiong, Head of Transformation - NTUC Income Will Insurers Become Technology Powerhouses? How is technology making insurance easier to understand, purchase and manage? Technology as an enabler for microinsurance Will it become a technoloAgy firm?

2.40pm Peer-ToR-Peer Round Table Discussion (Round Four) D3.10pm Afternoon Networking Break 3.40pm Eduard Fabian, Chief Technology Officer - Razer Fintech New Kids on the Block – Non-Finance Players What are the opportunities for non-finance players? What happens when they move into financial space? Are they here to stay?

4.00pm Future of Banking Lies in Building a Digital Banking Ecosystem and Partnerships Buy, build or partner? How do we ensure partnerships drive a sustained value? Challenge of managing diversity

4.20pm T Closing Remarks + Prize Giveaway F

4.30pm End of Conference A RBrought to you by future finance D m e d i a