SUMMER/AUTUMN 2015 AIRLINE GROUND AGS SERVICES
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Fraport. The Airport Managers. EDITOR’S LETTER | SUMMER/AUTUMN 2015
SUMMER/AUTUMN 2015 AIRLINE GROUND LETTER FROM AGS SERVICES THE EDITOR
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MERGERS AND SAFE GROUND CONSIDERING WORLDWIDE DIRECTORY ACQUISITIONS HANDLING: AVIATION OF GROUND SERVICE ROUND-UP BEST PRACTICE INSURANCE PROVIDERS elcome to the Summer/Autumn 2015 edition of AGS magazine. In this issue, we look at consolidation PARVEEN RAJA among both airlines and handlers, as mergers and Publisher [email protected] acquisitions continue to shape the aviation industry. Meanwhile, carriers are thinking creatively, using Wpartnerships to build better networks and expand their reach into new IAN TALBOT Sales Executive markets around the world. [email protected] We hear from underwriting executive Simon Abbott on the subject of ground damage – and who pays for it. The consequences BHAVI PATEL of ground damage are far from insignifi cant, and Abbott suggests Events Coordinator greater regulation of GSPs could be the way to improve safety on the [email protected] ramp. This theme is picked up again as AGS examines developments relating to IATA’s Ground Operations Manual – and looks ahead to the SHOBHANA PATEL Head of Finance imminent 28th IGHC. fi [email protected] Two articles look at IT in this edition: James Graham considers how IT-based services benefi t numerous sectors of the aviation world, while CHARLOTTE WILLIS David Smith examines the role of IT and logistics in airline catering. Events and Circulation We also take an overview of developments in the Asia Pacifi c [email protected] handling market, and we hear from TCR, which recently expanded its presence in Scandinavia. SHELDON PINK Finally, having reintroduced our directory of ground service Creative Director [email protected] providers in the last edition, we welcome any updates to that section. Please advise us of any changes or omissions. AGS welcomes your feedback and any interest in contributing an Address changes and subscription orders to: [email protected] article or interview. I hope you enjoy this issue of the magazine. Q ISSN 2040-476X
EDITORIAL CONTRIBUTORS Simon Abbott, Bernard Fitzsimons, James Graham, Megan Ramsay and David Smith
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www.ags-airlinegroundservices.com SUMMER/AUTUMN 2015 Airline Ground Services 1 CONTENTS | SUMMER/AUTUMN 2015
4 CONTENTS
1 Editor’s letter
4 Working together The aviation sector has gone through numerous changes in the past, not least of which has been a trend for consolidation among carriers. Looking at Europe in particular, how have mergers and acquisitions among airlines filtered down to affect the handlers that serve them?
6 Carriers think smart Tough times call for more creative approaches to developing route networks. Airlines are increasingly exploiting partnerships and using each others’ hubs to penetrate into new territory.
12 Handlers start to get it together Once highly fragmented, the airline handling industry is showing strong merger and acquisition activity as companies strive to offer their customers a truly global service.
18 Ground damage – who pays? Simon Abbott, underwriting executive for worldwide aviation insurance provider Global Aerospace, looks at who bears the cost of ground damage to aircraft.
20 The fusion of catering and logistics Airline catering is a huge undertaking. David Smith looks at how airlines and catering companies are employing logistical and IT solutions to support the operation.
26 "TJB1BDJlDSPVOEVQ Bernard Fitzsimons reviews recent activity in the world’s most dynamic 18 air transport region.
32 IT connects aviation 32 Whether an organisation is an airport, air navigation service provider (ANSP), ground handler or airline, IT-based services deliver tangible benefi ts to the organisation, discovers James Graham
37 Scandinavian expansion Brussels-headquartered GSE provider TCR began operations in Norway in 2011 – and it is continuing to grow its footprint in the surrounding region.
39 Sharing best practice Effi cient, safe airline ground handling services are the bedrock of the modern aviation system. To ensure continued improvement, the industry is focusing on safety, quality, transparency and sustainability across all its operations.
43 Worldwide Directory of Ground Service Providers
2 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com Your trusted partner
Available at 27 airports in the kingdom of Saudi Arabia, Saudi Ground Services Company is determined to provide its client airlines the best services for a smooth & efficient operation with safety and on-Time performance sgsaviation.com.sa FEATURE | CARRIERS & HANDLERS WORKING TOGETHER: MERGERS AND ACQUISITIONS The aviation sector has gone through numerous changes in the past, not least of which has been a trend for consolidation among carriers. Looking at Europe in particular, how have NFSHFSTBOEBDRVJTJUJPOTBNPOHBJSMJOFTlMUFSFEEPXOUPBGGFDUUIFIBOEMFSTUIBUTFSWFUIFN
here are four large, pri- as well as at Malabo and Bata airports in marily full-service airline Equatorial Guinea. Customers include groups in Europe. Air IAG airlines BA, Iberia and Vueling. France-KLM, Internation- al Airlines Group (IAG), MUTUAL STRENGTHS TLufthansa Group and SAS Group Air France-KLM came into being in have all grown over the years through 2004, with the merger of Air France and mergers and/or acquisitions. KLM Royal Dutch Airlines. The group IAG is the most recently formed air- also includes Martinair, which provides line grouping in Europe, having started cargo-carrying services in addition to trading in early 2011. It comprises the the freighter fl ights offered by the two UK’s British Airways (BA), Spanish car- other airlines. Air France and KLM each rier Iberia and low-cost carrier Vueling, run their own operations from their plus short and medium-haul subsidiary respective hubs in Paris and Amsterdam Iberia Express, the cargo-carrying arms Peter Schelvis, group chief procurement but their procurement divisions – of BA and Iberia, and UK domestic and offi cer at Air France-KLM including the procurement of handling short-haul carrier British Midland In- services – have been merged. ternational (bmi) – the latter formerly 2014, adding a new station to the han- According to Peter Schelvis, group part of the Lufthansa Group. dler’s network. chief procurement offi cer at Air France- In the months following the creation BA itself provides ground handling KLM, the procurement organisations of of IAG, while handling costs rose, joint services both for its own fl ights and for Air France and KLM “were combined in airport handling procurement offset these external clients. In September last year September 2008, taking full advantage increases to some extent, as the Group it was selected to provide technical han- of their mutual strengths”. Air France- synergy programme took effect. dling services for Qatar Airways B787 KLM Procurement is responsible for the BA fl ights at Heathrow, Glasgow, fl ights at Edinburgh; BA also began acquisition of goods and services for the Manchester and Edinburgh are handled providing maintenance services for the whole Group. by UK-based Menzies Aviation, which Middle Eastern carrier’s A380 fl ights at Schelvis explains: “The procurement began passenger services, ramp han- Heathrow in October 2014. (Qatar Air- organisation generates added value dling and lounge and ticketing services ways bought a 10 percent stake in IAG through cost-effective solutions direct- for BA and BA CityFlyer at these loca- earlier this year.) ed at connecting internal departments tions in 2012 – adding an extra 19,500 Iberia Airport Services, meanwhile, and external suppliers. Our mission is fl ights per year to its portfolio. is the handling arm of BA’s sister carrier. to secure a sustainable competitive ad- Menzies was already well established It provides ramp, passenger, operations vantage for the group, derived from cost with other carriers at all four stations, and cargo handling services for over leadership and procurement profession- and had in fact been providing ground 200 clients at 41 airports across Spain, alism. Our suppliers play a vital role in handling services for bmi at Heathrow since 2010 – but once bmi was converted to the BA AOC (air operator certifi cate) it was by no means guaranteed that the existing contract there would be re- tained. Andy Boyd, senior vice president UK and Ireland at the handler, said after the award of the contract: “It’s a testa- ment to our operations department, and the talent of the LHR (London Heath- row) ramp team, that has consistently delivered great service to bmi, that BA has had the confi dence to award us its business in T1.” More recently, Menzies began a three-year passenger handling contract for IAG’s Vueling in Madrid on 5 August
4 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com FEATURE | CARRIERS & HANDLERS
achieving our corporate goals. Forging PARALLEL DEVELOPMENTS benefi cial supplier relations, contribut- ing innovative solutions and reducing The trend for consolidation, of course, has been just as noticeable in the overall costs serve as a solid foundation handling sector as among airlines in recent years, and Swissport’s stake in to optimise benefi ts for the group.” SAS Ground Handling is just one example of this tendency for handlers to In July 2014, Air France awarded a buy into each other, if not take each other over outright. fi ve-year cargo and mail handling con- 0UIFSEFBMTUIBUBSFQFSIBQTNPSFTJHOJlDBOUJODMVEFUIFBDRVJTJUJPOPG#SVT tract to Paris-headquartered Worldwide TFMTIFBERVBSUFSFEIBOEMFS"WJBQBSUOFSCZ8'4JO XJUIFBDIDPNQBOZ Flight Services (WFS) at the French capi- DPOUJOVJOHUPPQFSBUFVOEFSJUTPXOFTUBCMJTIFEBOEXFMMSFDPHOJTFECSBOE tal’s Orly airport, adding to a further four .PSF SFDFOUMZ TBX 4XJTTQPSU BDRVJSF .BODIFTUFST 4FSWJTBJS FY contracts gained with the airline over the QBOEJOHJUTOFUXPSLUPDPWFSTUBUJPOTJODPVOUSJFT*OUIJTDBTF JU preceding 12-month period (Nice, Bor- appears that Servisair is being rebranded under the Swissport identity. deaux, Strasbourg and Marseille). WFS "DDPSEJOH UP "VTUSBMJBCBTFE $"1" n $FOUSF GPS "WJBUJPO XIJDI QSP began cargo handling for Air France at vides aviation market intelligence, analysis and data services: “we aren’t EuroAirport Basel-Mulhouse-Freiburg ZFU EPXO UP B IBOEGVM PG GVMM TFSWJDFOFUXPSL BJSMJOFT BOE B TJOHMF -$$ in October last year as well. MPXDPTUDBSSJFS JOEJGGFSFOUHMPCBMSFHJPOT BTIBTMPOHCFFOGPSFDBTUFE neither has there been a similar degree of consolidation in the ground NEW OPPORTUNITIES IBOEMJOH XPSME XIFSF B AUPQ UIBU XPVME IBWF B TUSBOHMFIPME PO UIF Lufthansa Group includes the segment was predicted. German fl ag-carrier, Lufthansa, as well as Swiss International Airlines h1BSU PG UIF SFBTPO GPS UIBU BDDPSEJOH UP 5JN 0SOFMMBT
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 5 FEATURE | ROUTE DEVELOPMENT
Tough times call for more creative approaches to developing route networks. Airlines are increasingly exploiting partnerships and using each others’ hubs to penetrate into new territory
CARRIERS THINK SMART
his is the age of the alli- to feed its own network. It will also use From Bishkek, Pegasus Asia already ance. A handful of Mid- current special pro-rate agreements operates four direct scheduled routes to dle Eastern carriers apart, (SPAs) to expand its network reach. Osh in Kyrgyzstan, Moscow and Kras- most airlines in the world It adds that the upgrade of Brunei In- noyarsk in Russia and Delhi in India. don’t have unlimited budg- ternational Airport has come at a good There are connections to 18 destina- Tets and fleets of spare aircraft with time, with the ASEAN Open Skies 2015 tions in Turkey plus 39 other interna- which to pursue their route develop- on the horizon – which is expected to tional destinations in Europe and else- ment plans. It’s no longer a matter of generate greater competition between where, making a total of 57 points in putting planes onto a route, and hop- airports in the region. The government the network. ing to fill them. Even if money was no of Brunei Darussalam has ratifi ed all Lufthansa is another carrier that has object, in many airports and countries the main multilateral agreements asso- found a partner with which to develop a slot constraints and traffic right issues ciated with this, which opens up mar- remote hub and so open up a new region, often prevent headlong expansion. kets in the ASEAN region. without having to go to the expense and Instead, most of the world’s airlines Another example is Turkish low-cost diffi culty of laying on new direct fl ights have had to think smarter in order to ex- carrier Pegasus’s Pegasus Asia arm, born from its home territory. It will offer year- tend their reach into new markets and out of its partnership with Kyrgyz airline round fl ights from Frankfurt to Panama territories. This is particularly true of Air Manas. This deal has given Pegasus a City fi ve days a week, from November 16, some of the smaller carriers. useful second hub at Bishkek with which 2015. Part of the attraction is the Ger- Take Royal Brunei, for example, to develop into Central Asia and connect man airline’s partnership with the Pana- which resumed services to Denpasar and the region with Europe, the Middle East, manian airline Copa, which will allow its Ho Chi Minh City in July and October Russia and the Far East. passengers to reach a further 50 destina- 2014 respectively and is now codeshar- The fi rst new route for 2015 is a tions in Central and South America and ing with Malaysian Airlines on selected twice-weekly service between Bishkek the Caribbean. Lufthansa service times key domestic Malaysian cities, as well and Delhi. And, following the granting will be coordinated with Copa’s connect- as having added a codeshare to Phnom of bilateral air transport agreements ing fl ights. Penh. It also sees new market opportu- with Russia, other planned new routes Finding a partner with a ready-made nities in Australia, India and North Asia, in 2015 include Yekaterinburg and No- network like this is a much quicker and, and plans to add more fl ights to key cap- vosibirsk, respectively twice weekly and arguably, lower risk approach than try- ital cities in the latter two areas. once a week. ing to do it all yourself. In its route development strategy, Pegasus Asia has also submitted ap- For carriers with a limited home Royal Brunei takes into account traf- plications for permission to further ex- market, a hub approach is essential if fi c fl ow from feeder markets with ad- tend its fl ight network to include routes there is to be any meaningful expansion. ditional codeshare points, particularly to Urumqi (China), Dushanbe, Khujand Like many airlines, Air Canada’s strate- into the Indian subcontinent, helping and Tashkent in 2015. gy is to look beyond the specifi c country
6 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com FEATURE | ROUTE DEVELOPMENT
market and consider the connectional possibilities. For instance, the Toronto/ São Paulo service also offers some of the quickest travel times from many north- eastern US cities and is also timed for convenient connections over Toronto Pearson to many Asian cities, including Tokyo-Haneda, Hong Kong, Beijing and Shanghai, further expanding Air Cana- da’s global reach. Air Canada has meanwhile started a three-days-a-week, year-round 767- 300ER service between Toronto Pear- son and Rio de Janeiro-Galeão Inter- national Airport. It complements the carrier’s daily non-stop service from To- ronto to São Paulo and, Air Canada says, is evidence of its international expansion strategy and also reinforces its position as the only non-stop carrier between Canada and South America.
DEEP POCKETS opportunity to adjust their schedules to wide-body aircraft on behalf of Alitalia Of course, there are still a handful of improve connections with each other or Alitalia receiving aircraft from Eti- airlines with deep pockets, most of and with their partners. As well as links had’s existing fl eet order book. Alita- them in the Middle East. While they with the Skyteam alliance, and in partic- lia, meanwhile, is relocating 14 Airbus have been adding to their fl eets and ular Air France–KLM and Delta, there A320s to airberlin. launching new services from their home are new partnerships with airberlin and Etihad Aviation Group president hubs, the troubles of Europe and the rest NIKI and plans to work more closely and chief executive offi cer and Alitalia of the world have also thrown up new with Air Serbia and Etihad Regional. vice chairman James Hogan said that, in opportunities. Both airlines will also increasingly an extremely tough southern European The most prominent example is operate a common fl eet, which could aviation market, “rapid, decisive change” Abu Dhabi’s Etihad and its major cash include Etihad acquiring additional was needed. “We’ve invested in the new injection into ailing Italian state car- rier Alitalia. Naturally, the alliance gives Etihad a strong entry into Italy, but more im- WE PRIDE OURSELVES ON BEING DIFFERENT portantly perhaps it helps reinforce the Middle Eastern presence in the wider European market. As far as Italy itself is concerned, there will be a three-pronged strategy for long-haul routes based on hubs at Milan Malpensa, Milan Linate and Rome Fiu- micino, all of which will see an increase in fl ights. Long-haul services from Ven- ice, Bologna and Catania on the island of Sicily to Etihad’s main Abu Dhabi hub Premiere Handling is the only independent will also be stepped up to daily. Handling company based at Manchester Airport New routes available from Rome now include Berlin, Dusseldorf, San Flight operations ō Passenger services Francisco, Mexico City, Santiago (Chile), Ramp services ō Cargo handling ō Business aviation Beijing and Seoul and there will also be an increase in services to New York, Chi- We are there for you 24 hours a day 7 days a week. cago, Rio de Janeiro and Abu Dhabi. An extra 13 weekly fl ights from Mi- lan Malpensa will include daily routes to Abu Dhabi, four fl ights a week to Shang- hai and increased fl ights to Tokyo. But by strengthening links via Italy into its home hub, Etihad can offer a PREMIEREHANDLING.COM whole host of onward connections avail- able to other destinations in the Middle e:[email protected] East, Africa, the Indian subcontinent, Southeast Asia, China and Australia. Members of the IATA Ground Handling Council The two carriers have also taken the
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 7 FEATURE | ROUTE DEVELOPMENT
Alitalia because we believe it can fl our- ish again. The coming months and next few years will not be easy, but if everyone pulls together as one team, Alitalia can grow again.” ÆEtihad expects Alitalia to be profi t- able again by 2017. In addition, Etihad has announced an increase in its Tehran service from three times weekly to daily. The new schedule will establish important con- nections to key markets in the US, in- cluding Los Angeles, which is home to the world’s largest Iranian population outside the country. Qatar Airways, meanwhile, is using its codeshare with Bangkok Airways to reach 10 more destinations in Asia via The Air France–KLM Bangkok, together with Koh Samui to Group has inched up its Singapore, Phuket to Kuala Lumpur and capacity for the 2014-15 Phuket to Chiang Mai. The Arabian car- winter season rier already has quite a network of code- shares from Bangkok in Asia, including Chiang Mai, Phuket, Mandalay, Yangon Route highlights include KLM’s in- Pointe Noire (Congo) with a sixth week- and Phnom Penh. crease in capacity to Atlanta, from seven ly frequency. European airlines don’t have the lux- to 12 weekly fl ights, in response to mar- In East Africa, KLM is reorganis- ury of being able to take a major stake ket demand and to facilitate connections ing its network to adapt it to the market in a rival carrier and with the Eurozone with partner Delta Air Lines. Services to with increased capacity to Dar es Salaam fi nancial woes set to continue most have Panama City will go up from three to (Tanzania) and Entebbe (Uganda) now had to take a very cautious approach. fi ve weekly frequencies by B777-200; served direct three times a week and on The Air France–KLM Group has again, the attraction is that the airport other days via Kilimanjaro (Tanzania) inched up its capacity for the 2014-15 is a main hub for Copa with which, as in and Kigali (Rwanda). KLM has sus- winter season which runs from 26 Oc- the case of Lufthansa, Air France–KLM pended direct service to Harare (Zim- tober 2014 to 28 March 2015. Total ca- has formed an alliance. babwe) and Lusaka (Zambia) but these pacity is scheduled to increase by 0.7%, Like many carriers, Air France is cities are still served by partner Kenya but with an increase of only 0.1% for showing increased willingness to flex Airways via Nairobi. passenger operations (Air France, KLM services up and down, according to de- Air France, like most carriers, needs and HOP!) but 13.3% for the Transavia mand. It is increasing capacity to take to keep costs under control, especially low-cost leisure operation, with most of advantage of seasonal travel peaks, for on its medium-haul network. One way the growth concentrated on the French instance offering one flight per day it is doing this is to maximise connect- market (+56%). to Bangkok (Thailand) between mid- ing opportunities and, again, adjusting Taking each region in turn, there December and mid-March, and adding capacity according to winter or summer are capacity gains for North America a fourth frequency to Kuala Lumpur demand. So, for example one daily fre- (+2.4%), Central and South America (Malaysia). Wuhan, China gains an ex- quency is being suspended to Munich, (+1.1%) and Asia (+0.7%). tra weekly frequency while Guangzhou Bucharest, Moscow, Rome and Bremen. In Africa, capacity is slightly down by will be served by four weekly fl ights. Domestic flights from Paris-Orly -0.8% and the biggest fall, predictably And while Africa capacity is down to Bordeaux and to Toulouse have perhaps, is in the Middle East (-5.2%). overall, services have been increased on been trimmed back, as have several the most buoyant routes such as Abid- flights from the provincial airports of jan (Ivory Coast), with the entry into Toulouse and Marseille to Europe and service of the A380, and North Africa. In contrast, the low-cost Transavia arm will operate
8 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com Delivering operational excellence below the wing. Enhancing passenger experience above.
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nine new routes in the winter season route at the end of the winter flight ers are Bordeaux, Porto, Stavanger and from Paris-Orly to Istanbul, Tel Aviv, schedule in 2015. Liverpool – the latter marking the first Budapest, Madrid, Malaga, Barcelona, Despite the grim headlines, Ukraine time the airline has served the UK since Athens, Pisa and Prague and there is remains an important market for Aus- withdrawing five years ago. Czech Air- also a new service from Lyon to Tel Aviv. trian, insists chief commercial officer lines has already announced other new Æ Andreas Otto. “Ukraine continues to be routes in the Autumn including Bilbao, GEOPOLITICAL FACTORS one of the most important markets for Billund, Bologna, Cork and Oslo. Politics and economics also continue Austrian Airlines in Eastern Europe, not Meanwhile Greek carriers, frustrat- to shape the world’s air networks. to mention the fact that most of these ed by the lack of opportunity at home, Occasionally, routes are curtailed or passengers transfer to other flights in are looking beyond their home territory altered as a result of direct government our network to destinations in Western for new opportunities. Start-up carrier intervention – for instance, Etihad Europe, the Middle East or on North At- SkyGreece Airlines is starting a twice- suspended all flights to Baghdad until lantic routes. Although the crisis has led weekly service between Budapest and further notice in late January to comply to weakened demand over the past year, Toronto from 21 May. This will comple- with the UAE General Civil Aviation we continue to see considerable poten- ment Air Transat’s weekly service be- Authority ban on operation to and from tial in this market.” tween the two cities set to begin later in Baghdad on security grounds. Emirates This isn’t the carrier’s only (per- the summer. also suspended its services to Baghdad haps apparently) unlikely destination. ROOM TO GROW There is still plenty of growth potential in Asia and Africa and it is these regions of the world that have seen some of the most active route development lately. Singapore Airlines has a network planning team that looks after its new routes, with decisions made based on market assessment with a strategic and long-term view and affected by factors such as air traffic, routing rights and airport capacity. For example, Asia is a fast-grow- ing market and this is reflected in the changes to its network in recent years. The carrier increased the frequency of flights to Tokyo Haneda to 21 times a week in March 2014, compared with the previous 14 times a week. Its wholly-owned subsidiary SilkAir also launched daily services to Denpasar, Bali’s capital, in December 2014 and Another new service to Athens comes from CSA Czech Airlines, one of will launch services to Cairns in Aus- a clutch of five additional European destinations for its 2015 summer tralia in May 2015. schedule, in addition to another five which were announced last autumn But it also suspended flights to Ri- yadh and Cairo in September 2014 as due to “operational” reasons, along with In response to growing demand, it ex- a result of the sustained weak perfor- those to Peshawar in Pakistan. Flights to panded its flights to the Moldavian capi- mance of both routes. Sana’a in Yemen have been halted due to tal, Chisinau, from seven to 10 flights per Singapore is proving another mag- increased security concerns. week in November 2014. net for foreign carriers. Qatar Airways More usually, though, political trou- Austrian Airlines’ route network is announced in early February that it bles lead to a fall-off in demand and it particularly dense in Central and East- would launch an additional daily flight is this that prompts the carriers to cut ern Europe, with 39 destinations. The there, in addition to its existing twice- back or curtail services. Reflecting the carrier sees its hub at Vienna Interna- daily service. All services will be operat- troubles in Russia and its neighbours, tional Airport as a gateway between East ed by its new A350 XWB aircraft, now easyJet initially cut its London/Mos- and West. coming into service with the Middle cow services from 13 to 11 a week from 1 And another place it is willing to go Eastern carrier. February, eventually decreasing to once where many others still fear to tread is As might be expected, Asia/Africa daily from 29 March. Athens. From 20 April it will offer four routes, linking two of the more dynamic But other carriers managed to in- additional night flights per week from areas of the world, have seen some activ- crease their services to this part of the Vienna, bringing the total to 11 services ity. China Southern is to launch a thrice- world. Austrian Airlines actually added a week on this route. weekly service between Guangzhou and a new destination in Ukraine, flying to Another new service to Athens Nairobi from 5 August using A330-200 Odessa from 30 March, although the comes from CSA Czech Airlines, one aircraft. Air China will meanwhile take explanation is that Austrian Airlines of a clutch of five additional European over the Beijing – Johannesburg route still has a codeshare on flights from and destinations for its 2015 summer sched- in June from South African Airways af- to Odessa with Ukraine International, ule, in addition to another five which ter a two-and-a-half-month suspension. which is terminating its service on this were announced last autumn. The oth- It will operate three times weekly using
10 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com FEATURE | ROUTE DEVELOPMENT
a Boeing 777-300. Ethiopian Airlines, domestic and global network. Recent however, has shelved its planned ser- initiatives include restructuring its Pa- vice resumption to Singapore, due on 2 cific entity to favour long-haul service, April. It had planned to operate three upgrading the short-haul network, and times a week to Addis Ababa with a Boe- rebanking several hubs. United has a ing 787-8. suite of industry-standard network Qatar Airways is also planning a ma- planning and aircraft scheduling tools jor expansion of its South African servic- that are tailored to its specific needs. es with the launch of flights to Durban Recently launched or announced in December and an increase in frequen- year-round long-haul routes include cies to Johannesburg. There will be four San Francisco-Taiwan, San Francisco- new weekly flights to Durban via Johan- Chengdu, Los Angeles-Melbourne, nesburg bringing the total frequency to Houston-Santiago (Chile) – plus season- Johannesburg up from 10 weekly flights al services connecting Newark-Venice, to double-daily. From 1 October, Qatar Newark-Newcastle, Chicago-Rome and Airways will also up its services to Cape Chicago-Dublin. Town from five times a week to daily. All Nowadays, most airlines employ so- three routes will be operated with a Boe- phisticated market analysis techniques ing 787 Dreamliner. to try and gauge demand for new routes It has also announced a clutch of before launch. There is, though, still new services to Pakistan – starting in scope for a more direct approach. De- July-August to fly four times weekly to rier can liven things up a bit. Branson veloping services from small regional Sialkot, where it already operates dedi- AirExpress has introduced a clutch of airports can be a hit-and-miss affair but cated freighter services three times a new routes including services to Cincin- pharmaceutical firm AstraZeneca has week. This will be its first new passen- nati, New Orleans, Orlando Sanford and provided seat guarantees to get a new ger route to Pakistan since 2004. From Cancun served three times a week each, scheduled air link between Cambridge 1 August 2015, it will offer three flights a with an Orange Air MD83 aircraft oper- International Airport in the UK and week to Multan. ating on an Orlando Sanford – Cancun Sweden’s Gothenburg Landvetter off In more mature markets, like North – New Orleans – Branson – Cincinnati the ground, operated by Scandinavian America, it is more a matter of adjust- and vice-versa circuit. regional carrier Sun-Air. Sun-Air will ment and infilling than major develop- In the US, United Airlines says it operate the route from the end of March ment, though the occasionally new car- continues to maintain and grow its this year.
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www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 11 FEATURE | HANDLERS HANDLERS START TO GET IT TOGETHER
The airline handling industry is showing strong merger and acquisition activity as companies strive to offer their customers a truly global service
nce highly fragmented, The December 2011 proposal would and in many respects have required airports to allow a larger one of the hidden sec- number of providers to offer services tors of aviation, the air- such as cargo and baggage handling. port ground handling While the plan had the support of Oindustry has started to coalesce in airlines, the European Parliament the last few years. A recent report by was very lukewarm and considerably the CAPA Centre for Aviation sug- watered down the text which, moreover, gests that globally it could be worth now applied only to a handful of major US$80-100bn, which would make airports handling over 15 million it a sizeable chunk of the estimated passengers a year. US$700bn world aviation industry On the other hand, mergers and as a whole. It would also appear to be acquisitions have swallowed up some a growing sector. Not only is ground players. Ground handling was in many handling benefiting from the general respects quite a fragmented, localised global increase in flying, but it’s also industry, with many small or family- an activity that many of the world’s owned players competing with the big airlines are increasingly outsourc- international groups. Now the latter ing – particularly outside their home have started to acquire the former, al- markets, though in some cases even in though there is still plenty of scope for their home countries. more M&A activity. And there has also Lately, the industry has been pulled Olivier Bijaoui, executive chairman, been one major merger at the top lev- president and chief executive, WFS in a number of directions. On the one el with the sale of UK-headquartered hand there has been an increase in the each other. Some airports that were Servisair to Swissport in December level of competition in many airports previously monopolies have become 2013 to create the world’s largest han- as governments – notably the Euro- competitive free-for-alls. dling company. The industry hasn’t yet pean Union (EU) – have opened up However, the European Commission quite reached the point where there are hitherto closed handling markets to (EC) has since drawn in its horns, very large, globally spread companies competition; the EU now insists that withdrawing on 17 December a proposed able to handle airlines in any corner of airports above a certain size have at directive to further liberalise ground the world, but it is a goal that many of least two handlers in competition with handling services at European airports. the larger fi rms are working towards through a combination of acquisi- tion and organic growth. Swissport is currently the nearest to a global han- dler, with 260 stations in 45 countries around the world. Other countries in other parts of the world have watched the EU liber- alisation process with interest. There is a feeling that, in some markets at least, the EU went too far too fast and the number of competing handlers in some airports has become unsustainable. There is evidence that Brussels is having second thoughts on forcing airports too quickly towards liberalisation and it has since introduced a ‘social’ dimension to the process. There is evidence, too, that many ground handlers are becoming increas- ingly dissatisfi ed with the low margins available in many instances.
12 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com FEATURE | HANDLERS
WFS CHIEF IS OPTIMISTIC Olivier Bijaoui, executive chairman, president and chief executive at global handler WFS, is confi dent that the market will see at least some growth in 2015. “Last year, 2014, was much better than 2013, when we saw some nice growth,” he told AGS in an interview. “Confi dence is there.” The UK and Northern Europe in particular saw good growth, as did cargo handling, which accounts for 60% of WFS’s global business. Bijaoui also predicts that the rest of Europe – including recession-hit Spain and Italy – will get back on track. Busi- ness in WFS’s home country, France, is also progressing nice- ly especially with new contracts from the Air France-KLM group’s Transavia subsidiary in Paris. Globally, WFS is following the trend of buying up local players. In October last year, for instance, it acquired Brazil’s Orbital, “a well-run, family-owned company”, which gives WFS an entry into 19 airports in the country. Bijaoui sees South America as particularly fertile ground, along with Af- rica, where the handler has started out on a contract man- agement basis in Tanzania and Kenya but is looking for more business there, as well as in South Africa. In the Middle East, WFS recently opened a VIP passen- ger terminal in Amman in partnership with Royal Jordanian. Asia – specifi cally, Thailand, Singapore and Hong Kong – is also a good market but in the latter WFS has gone in an interesting new direction, having become the manager of the new Hong Kong Cruise Terminal in a joint venture with Roy- al Caribbean. This might seem surprising for an airline han- dler but, as Bijaoui points out: “There are a lot of similarities, particularly in areas such as check-in and baggage handling – it’s just that the numbers, in terms of the passengers on any one arrival or departure, are much bigger.” WFS’s involvement in the Hong Kong cruise market was partly a response to limited opportunities in the local airline industry, but Bijaoui would welcome the chance to set up other cruise (or ferry) related businesses in other parts of the world. “When you fi rst do something like this, you cre- ate credentials. The diffi cult stage is getting into the market.” Even in its airline handling, WFS takes a different ap- proach compared with some of its competitors, Bijaoui believes. “For example, we can check bags in for passengers going to the airport on the Mass Transit Railway.” He sees the process of takeover and consolidation in the airline handling industry continuing. “I think we, for instance,
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 13 FEATURE | HANDLERS
certainly consider opportunities in Ger- many and elsewhere. “It’s hard to say what the right bal- ance is, but personally, I think it is better if there are some limits on the number of players.” He points out that handling companies have to make often large in- vestments in very specialised ground support equipment and it takes time to get a return on capital invested.
COMPETITIVE PRESSURES INCREASE IN GERMANY The three affi liated companies, AeroGround, Aerogate and Cargogate, say they maintained their position as the only full-service provider at Munich Airport in 2014. Nevertheless, the competitive environment for AeroGround “will continue to be challenging and exciting in the future,” are getting to the point where the global However, he does see some govern- they predict – mainly because of the offering to airlines is there. And the air- ments drawing back from allowing the competitive pressure on German lines are starting to outsource – even total free-for-all competition that has aviation companies in particular (for their hub operations in some cases occurred in some markets such as Italy, example through civil aviation tax) and – because they can see that they have where life has become unsustainable the resultant cuts which have a great partners like us who are able to employ for handlers at many airports. Ironi- infl uence on price competition for massive numbers of staff, as we do in cally, it is countries where monopolies ground handling services. Paris, for example.” Airlines are taking were tolerated but then thrown open Both low-cost and network carriers a back-to-basics approach in which they to competition that have suffered the are putting high cost pressure on ground concentrate on what they really do best – most, whereas the UK and northern handling companies, while at the same fl ying planes – and nothing is sacrosanct Europe, where competition has always time the requirements on quality and – even home hub handling operations. been allowed and has evolved over on-time-performance are continuously There are also quite a few family- time, are the most mature markets, rising. Success depends on ensuring a owned handlers in many parts of the in his opinion. “WFS has stayed away high fl exibility in response to constantly world, Bijaoui considers. “Yes, in Eu- from a number of markets, because of changing market needs; continuous, ef- rope, it’s beginning to consolidate, in the the sheer amount of competition.” That fi cient cost control; and improvement USA possibly a bit more, but even there, said, it will be bidding for opportunities and adaptation of processes and services there are opportunities.” at all 42 Spanish airports and would according to customer needs.
Cargo handling accounts for 60% of WFS’s global business
14 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com Aviation - The ISS Way
Service performance that facilitates our customers’ purpose through people empowerment
To ISS this means we care for your aircraft and airport facility as if it were our own. This is why we continuously aim for improved service performance that facilitates your purpose through greater people empowerment. When we enter into a new relationship, we make a big effort to understand your culture, the airport facility and the needs of the passengers, staff and visitors passing through. By doing so, we are able to develop a service solution customized to meet their requirements and align the training and support of our employees to make a difference in your organization. Because, in the end, we want our people to take care of your people, your passengers, and your facilities – so you can focus on what you do best. www.at.issworld.com/aviation FEATURE | HANDLERS
As for the LCCs, there is no longer a homogeneous model, Angus believes, with different new-generation airlines carving their own product point in the market as they evolve. A growing num- ber of new-generation airlines recognise service differentiation is an important tool to maximise yield. Crucially, for a short-haul airline op- erating an 80-minute sector, product dif- ferentiation on the ground is as impor- tant as in the air. This creates a growing scope for handlers to genuinely add value to new-generation airlines, rather than simply being a commoditised supplier. Angus concludes: “We have been told by several observers our cargo complex at Heathrow dnata City is the most technol- ogy-enabled airport cargo facility in the world. We are also working on several projects to use mobile technology to im- Despite this, AeroGround Flughafen handlers to grow their business in part- prove effi ciency and reduce turnaround München sees further growth opportu- nership with the network carriers.” times. As a company, we recognise the nities in the satellite extension project But he adds a word of caution: important role technology plays in our at Terminal 2. Physical completion “There are several examples recently operations and work to be ahead of the ofÆ the scheme, which will give 27 ad- where outsourcing has gone wrong, with industry standard, rather ditional aircraft parking positions, is signifi cant reputational damage to the than catching up to scheduled for end of 2015 and prom- airlines involved. This does not mean our competitors.” ises extra ground handling volume for the outsourcing model is fl awed, rather the airport’s own ground handling op- a refl ection that their hub handling is erators. In 2014, AeroGround extend- a vital element of their product and ed its strategic focus on off-campus ac- brand. Airlines need to think carefully tivities and signed a strategic alliance about whether their chosen handler is Stewart Angus, agreement with the Greek Goldair deploying suffi cient resources to ensure divisional senior vice president, Handling and AAS Airline Assistance safety and on-time performance.” international airport Switzerland under the name of ground. Angus predicts that it is likely that operations, dnata net. The agreement covers close co-op- several companies will change hands eration in marketing and sales at the in the next few years and acquisition airports that all three ground handlers of smaller handlers is also probable. currently operate. He says: “The ground handling market According to AeroGround, “the seems to be following the same path as added value for our customers is repre- the in-fl ight catering industry during sented by simplifi ed administrative pro- the past decade, which left two main cedures, a centralised key contact man- players through consolidation. I don’t agement and the comprehensive use of think the ground handling market will operational know-how for innovation necessarily follow the same ‘two-player’ and cost reduction.” With the creation of model, but I believe we are in for a pe- a European ground handling network of riod of signifi cant consolidation.” local and regional experts, it is planned But as for new players enter- to add further members in 2015. ing the market, “if you look at the margins of the ground handlers, DNATA – OUTSOURCING IS VIABLE it is diffi cult to imagine anyone BUT TAKE CARE would want to enter this market – if At Middle East-owned global group anything, as noted above, we are more dnata, divisional senior vice president, likely to see consolidation,” he considers. international airport operations Stewart Dnata has targeted growth in the Angus sees “a defi nite trend by major Middle East and Asia Pacifi c – its home carriers to outsource their hub handling. regions, which are displaying strong The low-cost carriers (LCCs) have growth. In mature markets such as always worked to this model, but there is Europe and North America, the tide is a growing realisation amongst the major turning. “We sense a mood change from network carriers that they are carrying many in the airline community who legacy costs in an area that is not their have suffered the consequences of de- core expertise – an investment which teriorating handling service for several could be better deployed elsewhere.” years, including fl ight delays, aircraft So: “There is real scope for the major damage and poor passenger perception.”
16 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com A better tomorrow begins today
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Consolidated Aviation Services www.casusa.com Lets do something better FEATURE | INSURANCE
GROUND DAMAGE – WHO PAYS?
Simon Abbott, underwriting was fortunate enough to speak destroyed as it dramatically jumps its executive for worldwide last year at the Preventing Air- chocks. Aircraft are expensive assets craft Damage (PAD) conference and damage to them by a vehicle on aviation insurance provider in Dublin, about the contribu- the ground can be substantial. In ad- Global Aerospace, looks tion aviation insurance makes dition, the increasing complexity of Itowards the huge costs incurred by modern aircraft with features such at who bears the cost of the aviation industry in respect of as composite fuselages means repairs ground damage to aircraft damage to aircraft on the ground. In can be expensive. A direct result of this article I hope to expand more on the aircraft being AOG (aircraft on this subject to clear up the misconcep- ground) is the business interruption tion that the aviation insurance mar- costs which is a whole new ball game, ket picks up the bill. Nothing could be and can be very subjective. These can further from the truth. be costs incurred by the airline due Firstly, I think it would be help- to disruptions to the schedule, repo- ful to understand how big a problem sitioning of aircraft and crews, re- ground damage to aircraft actually placement aircraft, compensation to is. Of course ground damage can be passengers – to say nothing of more anything from ‘hangar rash’ – dam- unquantifiable ramifications, such as age caused to an aircraft while it is reputational impact on the airline. towed out of the hangar – to colli- In 2007, the International Air sions between aircraft or even engine Transport Association (IATA) esti- run-ups, leading to the aircraft being mated that ground damage is running
18 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com FEATURE | INSURANCE
at US$4 billion a year and the Flight FSF with its Ground Accident Preven- Safety Foundation (FSF) estimate tion programme and IATA with ISA- in 2006 was US$7 billion a year. In Aircraft are expensive assets GO (IATA Safety Audit for Ground 2002 the National Business Aviation and damage to them by Operations). Part of the ISAGO audit Association (NBAA) estimated that a vehicle on the ground is a requirement for SMS (Safety Man- for business aircraft in North Ameri- can be substantial agement System) to be implemented ca, annual ground damage costs were by the GSP. SMS has been a game running at around US$100 million a changer for the airline and airport in- year; and finally, at PAD in Dublin last dustries but the point here is that it year, numbers were cited at US$7 bil- covers the deductible. The point, how- has been a regulatory requirement, so lion. The reality is it’s anybody’s guess ever, is that the cover is only available it’s mandatory and applies to all. and nobody actually knows. What is for property damage and not for busi- There is, of course, another angle clear is that it has a massive effect ness interruption or consequential here. Profit margins in the ground on the bottom line for airlines and losses. So if the property all risks cov- handling industry are low, and typi- to some extent ground handlers. As er is not triggered (that is, the damage cally GSP personnel are poorly moti- mentioned these unaccounted costs is below the deductible amount), then vated with a high turnaround of staff are growing, due to a number of fac- any subsequent business interruption who are operating around some very tors such as increasing cost to repair is not covered. expensive real estate. SMS would help aircraft, the frequency of these losses Based on the various industry es- raise the minimum safety standards due to congestion on the ramp and timates, if we took a figure of US$5.5 of the GSPs but the implementation claims inflation which we estimate for billion as an average of the annual of SMS and its continued certification property damage runs at 2% a year. cost arising from ground damage, is costly. Using the 2% claims inflation takes how much of this is covered by insur- Ground damage is a major issue. FSF’s estimate to just shy of USD8.4 ers? Taking into account GSPs’ own The majority of the losses fall onto the billion in 2015. insurance coverage and airlines’ hull airline’s balance sheet, an extraordinary Some of this cost is contractually and liability cover, then I estimate item they can ill afford. Regulators need picked up by the ground service pro- that aviation insurers only pick up to step in, as they have done with the air- viders (GSPs) themselves. According about 15% of the annual cost. Some lines and airports, in requiring the im- to IATA’s standard ground handling airlines do purchase consequential plementation of SMS by GSPs to enforce agreement, GSPs are liable up to loss cover from insurers; however this a minimum universal standard of safety US$1,500,000 for physical damage is typically subject to a deductible of on the ramp, thereby putting the GSPs – but that does not cover consequen- say 15 to 30 days, with a maximum on the same footing as the airlines and tial losses unless the GSP intended payout per day and with an aggre- the airports. the damage or was deemed reckless. gate cap per policy year. Now insurers But, how many contracts are standard could pick up all of the shortfall via IATA contracts? And which standard consequential loss cover to provide IATA contract is being used, as there insurance up to the US$5.5 billion have been a number of revisions over but the airlines would then the years? What is clear is that some be faced with an insurance of the cost is defrayed by the GSPs. bill of some 400% of what So what about the amounts in- they are paying today! In- curred over and above the GSP’s surance is not the solution. amount or where contractually the There are several worthy amount paid by the GSP is differ- industry initiatives such as ent? Aviation insurers provide ‘hull all risk’ cover to the airlines, which covers property damage to the hull of Abbott: “Regulators need to the aircraft arising from an accident. step in, as they have done The cover is broad, as the term ‘hull with the airlines and airports ... to enforce a minimum all risk’ suggests, subject to some fair- universal standard of safety ly standard exclusions such as war/ on the ramp” terrorism or pollution. The cover is subject to deductibles which vary de- pending on the size of the aircraft, so a narrowbody carries a deductible of US$500,000, a hybrid US$750,000 and a widebody US$1,000,000. In other words in the event of partial damage to the aircraft, insurers will only pay repair costs over and above the deductible unless the aircraft is a total loss, in which case no deductible applies. Without wishing to get into too much detail a specific deductible insurance is purchased by a number of carriers which, as the name suggests,
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 19 FEATURE | CATERING
Airline catering is a huge THE FUSION OF undertaking. David Smith looks at how airlines and catering companies are employing logistical and IT CATERING solutions to support the operation & LOGISTICS
ith more than three bil- margins are tight and the food offer is lates had to go. “So in the first year, lion passengers flying a one of the few things an airline can they spent £60,000, then in the sec- year, the scale of global adjust. They can’t do much about fuel ond year nothing at all on chocolate. catering operations is and their operating costs are fairly Then in the third year they were taken mind-boggling. A sin- fixed. So when they’re suffering finan- over by a new company that upgraded Wgle long-haul Boeing 747 has over cially, catering is where they’re likely the catering offer. So they started of- 40,000 items loaded onto it before to make cuts.” fering 2p chocolate which then cost it flies and large international air- Jones illustrates his point about them £120,000 a year just for one lit- lines make more than 1,000 take-offs the importance of small margins when tle piece of chocolate.” and landings every day. Given these operations are on a grand scale with A good example of the importance figures, it’s understandable that the a lovely story about a charter airline of logistics came when the global lo- president of KLM Catering has said: running package holidays to Mediter- gistics company DHL entered the “Flight catering is 70% logistics and ranean destinations. The company flight catering market. In 2008, they 30% cooking.” used to offer free chocolates to passen- teamed up with Northern Foods to Peter Jones, a former professor gers at a cost of 1p per item. Since they win a slice of British Airways’ in- of airline catering and the author of flew six million passengers a year, the flight meals business. DHL replaced a standard textbook on the industry, total cost was £60,000. When it came Gate Gourmet to supply meals and said: “Because of the high volumes, the to a cost-cutting exercise the choco- sandwiches for short-haul flights
LSG Sky Chefs, a subsidiary of Lufthansa, services more than 300 airlines worldwide across 213 airports
20 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com FEATURE | CATERING
“Embracing Safety & Courtesy “ Airport Services (Antigua) Ltd. Est. 1968
“Greater efficiencies are an ongoing task of the catering industry, which is under immense cost pressures“ Martin Riecken, Lufthansa’s director of corporate communications, Europe from Heathrow Airport. Since then, DHL’s cater- ing operations have grown. Last year, they opened the 52,000ft2 DHL International Flight Centre ca- Premier Ground Handling Agents tering hub at Heathrow. The £7 million centre ser- vices United Airlines, as well as offering procure- From touch-down to take-off, ment, product sourcing, beverage replenishment we have successfully served the airline industry in and food assembly services. Antigua & Barbuda since 1968. With safety as priority, GETTING AHEAD OF THE GAME we provide excellent customer care and ground support. BA’s recent extension to its pre-order meal service is another example of finding logistical solutions to Private, Commercial & Cargo Aircraft large-scale catering operations. The pre-order service, which allows those travelling in First, Club World PASSENGER SERVICES and World Traveller Plus, to select their meals before Ticketing, Check-in, Arrivals and Transfer Services, travel to guarantee their first choice of main course, Boarding, Mishandled Baggage Services, Passenger was extended from six routes to 21 this year after an Special Assistance and FBO. initial trial period proved successful. Passengers select their food via the ‘manage my booking’ tool on ba.com RAMP SERVICES between 30 days and 24 hours ahead of their flights. Marshalling, Aircraft Loading and Offloading, Ground By the end of 2015, the service will be available on Support Equipment, Cabin Cleaning, Cargo & Mail all long-haul outbound flights from Heathrow, with and Potable Water Services. Gatwick to follow. Peter Jones says that when the pre-order sys- MANAGEMENT SERVICES tem was introduced a few years ago, it was slow Flight Operations Assistance, Crew Briefing to catch on. “It was first trialled by a big holiday Weather Chart Presentations and Station Supervision. company flying people to the Mediterranean, but there was too much confusion about what had been SUPPORT SERVICES ordered, and allocating meals to the wrong seats, Fuelling, Catering and Security. so the idea was abandoned because it was too much hassle,” he said. BA’s trials, however, revealed the many logisti- AIRPORT SERVICES (ANTIGUA) LTD. cal advantages for airlines and their customers. “It T: +1. 268 462 0889 | F: +1. 268 462 1651 | E: [email protected] eliminates the risk that what’s on the plane isn’t V.C. Bird International Airport, Antigua, West Indies what you want and it means you don’t need to stock spare meal items. Because you only have the www.asaanu.com
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 21 FEATURE | CATERING
almost half of Bunzl’s business is in the US so it has extensive supply net- works. The efficiency of the South- west model is most evident when it is compared to the company’s previous model, which was in operation until about 15 years ago. “In the days be- fore we teamed up with Bunzl, Dallas Airport, for example, would have to order directly from the supplier a lot of product to cover for lengthy periods of time. So, if Dallas needed orange juice, they would order a truckload. It wasn’t efficient from a cost perspec- tive or a product-rotation perspec- tive,” Porter said. Southwest’s service to customers has evolved over the years. All fliers on the longest flights used to receive a Snack Pack, a box that included three salty and sweet snacks. But in 2008, the company transitioned to Select- stock from the inventory there’s less Gate Gourmet, it uses Southwest em- a-Snack trays, which gave customers food waste. Also, if you get the system ployees to provision the planes with the option to choose as many snacks right, you can potentially extend the products stocked at 20 warehouses as they like free of charge. As a result, size of the menu to five or six choices, strategically located all over the US. there have been cost savings and there instead of two or three. Knowing ex- Frank Porter, Southwest’s senior is less rubbish to collect. actly what you need makes it much manager cabin services strategic plan- Southwest’s main provisioning easier to make plans.” ning and projects said: “It’s a lean pro- agreement is with Mondelez Inter- The major challenge in the pre-order duction model so orders are placed national, an American multinational system was always tying the meal to weekly at our various airport locations confectionery, food and beverage con- the right passenger. But the meals can to one of the 20 warehouses. We make glomerate, employing around 107,000 be pre-ordered online at the same mo- orders on a Monday and provisions people worldwide. It comprises the ment the passenger chooses a seat. are delivered on a Tuesday to fulfil the global snack and food brands of the requirements for the following week. former Kraft Foods. Mondelez Inter- THE LOW-COST MODEL We keep seven days of inventory in our national manages well-known snack For low-cost airlines, logistics play warehouses. Operating week by week brands, including branded cookies, an equally important role. With low creates rotation of product and we don’t chocolate bars, pretzels and peanuts. ticketing prices, profit margins per get out-of-date stuff, it’s very cost-effec- The practice of using branded journey are tight. Most of the low-cost tive and eliminates a lot of waste.” products is common for low-cost air- carriers will use one of the two major For distribution, Southwest uses lines even when they provide cooked catering providers, LSG Sky Chefs or Bunzl, one of the world’s largest lo- meals. “It’s partly because food manu- Gate Gourmet. But they will use them in gistics companies, with operations in facturers can almost certainly make a different way to legacy carriers. 23 countries. Though originating in them at a lower cost than a flight ca- Low-cost airlines make their mon- Hungary, and now based in London, terer can. But it’s also because on their ey when the planes are in the air, so menus, they want products that peo- they need faster turnarounds than in- ple can identify with,” said Jones. “The ternational carriers. One of the ways to practice of buying products directly achieve that is to stock the aeroplanes from manufacturers is quite common just once a day. This would normally in the US. Some airlines will even use be done at the hub airport. “By defi- restaurant brands. TGI Fridays’ food nition low-cost airlines offer short- is served by one airline to establish in haul flights so they can normally do the customers’ minds that it is as good the catering uplift for several flights as, if not the same as, the food offered at the beginning of the day and avoid in TGI Friday restaurants.” restocking later on. A plane might be filled up before it leaves Heathrow for OPTIONS Geneva. It will then make the return The Southwest model of provisioning journey and then another return jour- in-house, with the assistance of a logistics ney with the same set of provisions. company, is unusual. The majority of There’s a danger, of course, it might major airlines use either LSG Sky Chefs, run out of some items on the final leg or Gate Gourmet. LSG Sky Chefs, a back to London,” said Jones. subsidiary of Lufthansa, services more The world’s largest low-cost car- than 300 airlines worldwide across rier, Southwest Airlines, has a differ- 213 airports. It operates well over 200 ent model to most airlines. Instead customer service centres in 54 countries, of calling on a global caterer such as producing around 532 million meals
22 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com EVA INTERNATIONAL MEDIA LTD PUBLISHERS & EVENTS SPECIALISTS
SUMMER/AUTUMN 2015 FOCUS: EVAA’s MEBA Beach AIRLINE Party 2014 & Future of Business Avi GROUND Conference 2015ation SERVICES AGS www.exvipaviationint.com Spring 2015 Exploring GSE, airfield equipment and infrastructure | www.airsideint.com INSIDE THIS ISSUE...
4 16 21 Looking for Handling the Not missing safety and challenges of GSE a heartbeat reliability in DGS acquisition at Edinburgh
ing the number of passengers they could carry. “Nevertheless, the use of the second runway enabled us to keep disruption to a minimum. Without it, the air- port would have closed with all flights cancelled until the aircraft was safely removed from the main runway,” the World Airline spokesman pointed out. SALVAGING Elsewhere, at Nairobi’s busy Jomo Kenyatta Internation- al Airport (JKIA), the same week saw an aircraft crash-land when its landing gear failed during its approach from Wajir Cargo Report to the Kenyan capital. Reports said that the incident resulted in flights being diverted to Mombasa while the Fokker 50 tur- LEGACIES boprop was removed from the runway, which was reopened later the same day. Currency and fuel swings shift dynamics According to the International Civil Aviation Organization (ICAO): “Recovery operations will differ from state to state and from facility to facility, depending on local resources, planning and priorities.” ICAO’s provisions pertain to the investigation and protec- tion of wreckage in general rather than its recovery. Aircraft accident and incident investigation is covered by Annex 13 to the Chicago Convention on International Civil Aviation. Para- graph 3.2 of Annex 13 states: “The State of Occurrence shall take all reasonable measures to protect the evidence and to maintain safe custody of the aircraft and its contents for such While air transport is subject to stringent safety regulations, there are still a period as may be necessary for the purposes of an investiga- occasions when things can go wrong. Sometimes an air accident is tion. Protection of evidence shall include the preservation, by photographic or other means of any evidence which might be minor; sometimes, sadly not. Either way, there are lessons to be learnt removed, effaced, lost or destroyed. Safe custody shall include protection against further damage, access by unauthorised n early January, a Saab 340 operated by Loganair veered obvious safety reasons, it was not possible to use the main persons, pilfering and deterioration.“ Changing facilities off the runway while taking off for Glasgow from Storno- runway until the aircraft could be removed. It was neces- It is further noted that, “Protection of flight recorder evi- way Airport on the Isle of Lewis in Scotland. It is thought sary to leave the aircraft in situ until AAIB officials carried dence requires that the recovery and handling of the recorder Ithat the aircraft was caught in a strong crosswind, al- out a full investigation. and its recordings be assigned only to qualified personnel.” Asia’s handlers adapt though at the time of writing an official investigation by the “Fortunately, we were able to quickly resume flights us- Paragraph 5.6 of the Annex states: “The investigator-in- UK’s Air Accident Investigation Branch was still under way. ing Stornoway Airport’s secondary cross runway. A combi- charge shall have unhampered access to the wreckage and all A spokesman from airport operator Highlands and Is- nation of factors, including weather, fuel capacity and air- relevant material, including flight recorders and ATS records, lands Airports Limited (HIAL) noted: “There was some dis- craft weight meant that for safety purposes airlines were and shall have unrestricted control over it to ensure that a de- ruption on the day itself and over the weekend because, for required to impose payload restrictions, effectively reduc- tailed examination can be made without delay by authorised Continued on page 2 LCCs and cargo Christopher R. King Handling rapid turnarounds founder of Cruzach, Inc
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a year. LSG Sky Chefs estimates that it the same stringent key performance has 30% of the world’s airline catering indicators (KPIs) apply to each one. market. Meanwhile, the Swiss group The first set of KPIs set goals for Gate Gourmet is the largest independent the first three years. By the end of this airline catering company in the world. It programme, all targets were exceed- hasÆ 120 fl ight kitchens in 30 countries ed. Water consumption decreased preparing 530,000 meals a day. by more than 20% (m3) and energy Martin Riecken, Lufthansa’s di- consumption decreased by about 10% rector of corporate communications (MWh). This was in spite of a 9% rise Europe, says the airline – in conjunc- in total meals served. Based on these tion with its subsidiary LSG Sky Chefs results, the environmental KPIs for – has changed its catering operations the regions were increased from two significantly over the past decade. to four for the next three-year cycle, “With airlines under cost pressures, with targets set through to the end of many different categories have devel- 2015. The focus areas will remain en- oped. We now offer traditional cater- ergy, water and waste. ing, low-cost catering solutions for me- Walter Vreden, director of envi- dium- and short-haul flights. We also ronment and work safety at LSG Sky offer buy-on-board solutions as well as Chefs, said the regional approach innovative and high-quality culinary had paid dividends. “Environmental solutions for premium classes.” guidelines and laws differ by countries The logistics involved in produc- and regions. So it’s a real advantage to ing so many different types of meals But he said that LSG Sky Chefs had have several regional environmental are highly complex. But it is to Luft- been making a profi t for many years programmes under the umbrella of a hansa’s advantage that it is closely despite the diffi cult and competitive worldwide programme. They all have aligned with the world’s largest flight market structure. A further pressure the necessary know-how for their in- caterer. “Most Lufthansa meals are on LSG Sky Chefs operations comes dividual region. The structure main- prepared at the airport, or nearby. from environmental legislation, which tains a steady focus on the environ- LSG has about 200 units at airports demands a structured approach to saving ment. Thinking and acting ‘green’ has around the globe. There’s one excep- energy and reducing emissions. The become more and more part of our tion to this rule. Our deep-frozen group’s Environmental Management daily routine.” meals are produced at LSG Sky Food System, which was introduced in 2008, He added: “We always encourage our in Alzey, about 100km from Frankfurt has had a big impact. staff to suggest new ideas, as the local Airport,” he said. The policy divides the LSG group employees know best where improve- into six global regions, each of which ments can be achieved. LSG Sky Chefs REDUCING ENVIRONMENTAL IMPACT is responsible for its own environ- also has a network of some 200 catering Riecken said greater effi ciencies were mental programme. The regions work facilities, so if one location has imple- an ongoing task of the catering industry, independently but best practices are mented a new project, it will still be a which is under immense cost pressures. shared through an intranet site and new project at some 199 other locations.”
24 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com FEATURE | CATERING
Vreden said the environmental ef- LSG Sky chefs evaluated the initiative cesses and others will follow suit. ficiencies had not necessarily saved in its first year and found a reduction Computer systems also play a part money in the short term. “We’ve ob- in greenhouse gases of nearly 21,000 in reducing energy along the catering served no causal relationship with metric tons and annual energy savings supply chain. LSG Sky Chefs has creat- cost savings. But in the medium and equal to 3,813 passenger cars not be- ed a custom-designed Simba software long term, it is increasingly apparent ing driven for a year. The results were tool to measure a dishwasher’s energy, that sustainable alternatives augment achieved, in part, through the use of water, chemical use and temperature. the reputation and value of the brand.” new equipment that separates, cleans The software captures data at 16 differ- Right across the supply team, and compacts metal, plastic, card- ent points throughout the dishwashing LSG Sky Chefs is changing its meth- board, paper and selected food waste cycle and sends the information in re- ods to become greener. For example, in preparation for recycling. al-time to an intranet. in Frankfurt, the company installed a LSG Sky Chefs also encourages its If target values are exceeded, the combined heat and power unit (CHP) suppliers to use products made of ma- system alerts the operator, who reacts to produce both electrical and ther- terials that do not turn to waste. Loca- immediately to correct the problem. mal energy using natural gas, which tions in Boston, Denver, Detroit, Las After the tool was first used, there is cheaper and more eco-friendly than Vegas, Minneapolis-St Paul, Portland, were immediate reductions in energy other fossil fuels. San Francisco, Seattle and Washing- and water use. As a result, Simba soft- The thermal energy produced as a ton Dulles have implemented 100% ware is now being used at 65 LSG Sky by-product in the generation of elec- waste management and recycling pro- Chefs facilities. trical power is recovered and used to heat the building, as well as for heating water to wash dishes. Since the energy is not trans- ported but consumed where it is produced, energy usage is highly efficient. As a result, it is calcu- lated that an overall reduction in carbon dioxide emissions of 3,000 tons per year is achieved. WHEN EARTH MEETS SKY 11 Vreden said this method WWW.TCR-GROUP.COM EUROPEAN could become a model for the COUNTRIES 75 rest of the LSG Sky Chefs net- work. The company is evaluating 20.000 AIRPORTS the implementation of this new ASSETS technology in other units both in Germany and overseas. 550 Another technical solution YOUR GSE EMPLOYEES trialled in Germany is the electric drive system for catering highload- er trucks. As a part of the Lufthan- BUSINESS sa ‘E-Port on’ project at Frankfurt airport, an LSG Sky Chefs team has been working on the trucks PARTNER alongside Doll Fahrzeugbau, the Technical University of Berlin and Euro Engineering. The eLift truck will not only have an electric e-drive system, but it will also have integrated GSE SERVICES components such as an e-lifting FAIRS: VISIT US! mechanism for the cargo area. • Rental and operating lease The trucks will reduce fuel con- • Maintenance and Ramp AFFRAA, SUPPLIERS CONVENTION, sumption as well as CO2 and Assistance APRIL – JOHANNESBURG noise emissions significantly. • Fleet Management The eLift has become an essen- 2ND HAND GSE SUPPLY THE AIRPORT SHOW, tial component of the ‘green dis- MAY – DUBAI patch’ electro-mobility concept WWW.GSEFORSALE.AERO introduced at Frankfurt airport, • Refurbishment & Spare Parts GROUND HANDLING RUSSIA AND CIS, which earned ‘lighthouse’ rec- • Pre-sales Technical Advice & SEPTEMBER –MOSCOW ognition from the state govern- Consultancy • On-site Trainings & Technical INTERAIRPORT, ment for its innovation. Support OCTOBER - MUNICH Meanwhile, in 2013, LSG’s • All brands 41 US locations began a Zero-to- • Motorised & Non Motorised Landfill project to divert 100% of recyclable waste from desig- nated landfills through 2015.
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 25 ROUND-UP | ASIA PACIFIC
dnata has agreed to buy out Toll Group’s stake in Australian ground handler dnata Toll Aviation Services
ASIA PACIFIC ROUND-UP
Bernard Fitzsimons reviews recent he biggest ground services groups have a relatively lim- activity in the world’s most dynamic ited presence in the Asia Pacific region so far. Swissport International has only a handful of operations, at Tokyo air transport region Narita, Nagoya and Osaka Kansai in Japan, at Seoul Incheon in South Korea and at Hong Kong. Its latest Tventure in the region is in Kazakhstan, where a new joint venture established by Swissport and the airport operating company is due to take over passenger handling at Astana on 1 May. Passenger traffic at Astana is predictably light but growing strongly, having increased by 13% to reach nearly 3 million last year, while the number of flights increased by 11% to 22,550. In a second phase of the transfer Swissport Kazakhstan plans to take over all ground handling, including ramp and de-icing services, by the end of this year.
26 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com ROUND-UP | ASIA PACIFIC
Dubai-based dnata provides ground handling at Singapore Changi, Guangzhou in China, Manila’s Ninoy Menzies Aviation’s Aquino and Clark International in operations in the region the Philippines, the four main air- are concentrated in ports in Pakistan and seven locations Australia and New Zealand in Australia, including the country’s six main international gateways. At Sydney, the biggest operation in the company’s Australian network, dnata handled nearly 12,500 flights and more than 2.25 million passengers in the year to March 2014. Two years ago it set up a new operation at Cairns in support of a three-year contract to provide ground handling for Air New Zealand. Late last year dnata agreed to buy out Toll Group’s 50% stake in Toll dnata Airport Services, the Austral- ian partner having concluded that the joint venture was no longer core to its transport and logistics offering. The company was formed in 2007 when as placing earnings under pressure, operates at another five. Earlier this dnata bought 50% of Toll Air Servic- offsetting revenue increases from new year, after more than six months of es; the divestment of Toll’s remaining contracts with domestic and interna- negotiation, the company signed a new stake was subject to approval by Aus- tional airlines. three-year passenger and ramp con- tralia’s Foreign Investment Review Menzies Aviation, too, has exten- tract with Qantas covering Auckland, Board. Toll had previously cited wage sive operations in Australia, where Wellington, Christchurch and Queens- cost increases and start-up training it provides ground handling at 10 town airports. Jetstar Airways has also costs associated with new contracts airports, and New Zealand, where it extended its contract with Menzies
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subsidiary Skystar Airport Services lion passengers was a new record, but involving passenger and ramp busi- movements dropped 0.7% to 341,390. ness in Christchurch, Dunedin, Perth, Tight cost management and pro- Hamilton Island and Proserpine for a New terminals at Bangkok ductivity gains have helped the com- further three years. Suvarnabhumi should nearly pany continue to grow, OCBC ac- The group’s only other operation in double the airport’s capacity knowledges, and it should benefit the region is at Macau, where Menzies by the end of the decade from lower oil prices, but challenges Macau Airport Services, the joint ven- include rising labour costs and low- ture with Air Macau, Eva Air, CNAC er margins as a result of continuing and local businesses that was estab- growth on the part of low fare airlines. lished at the airport in 1994, won a Rival dnata Singapore (the former new 10-year operating licence to pro- Those ends were achieved. The Changi International Air Services) vide the ramp, passenger, cargo, op- CAAS said ground handling rates fell has operated at the airport since 1997 erations control and line maintenance 15% as a result of the third licence. and has around 50 airline customers. services. Macau, though, is a relative But Swissport pulled out of Changi In the year to March 2014 it handled minnow by Asia Pacific standards, four years later, citing a difficulty in more than 40,000 flights and nearly with annual traffic in 2014 of 5.5 mil- winning new clients at the airport and 6.7 million passengers. lion passengers. The company’s 600- consequent heavy losses that local In a renewed attempt to offer its plus staff typically handle around 65 media reports put at more than $30 airlines more competition and what flights a day for 23 customer airlines. million. it hoped would be improvements in The region’s bigger hubs have seen Ground handling at Changi con- service quality, range of offerings and more dynamic developments, though tinues to be dominated by Singapore price, operator Changi Airport Group airport operators’ desire to increase Air Terminal services (SATS), which awarded a 10-year ground handling competition among providers for the has nearly 60 airline customers and licence to Aircraft Service Interna- benefit of their customers has not around 75% of all flights. Local bank tional Group (ASIG) in 2011. But it always been rewarded with success. OCBC warned in March that negligi- was October 2014 before ASIG start- Swissport became the third ground ble passenger volume growth of just ed operations there with a contract handler at Singapore Changi in 2005 0.7% in 2014 and a downward trend from Jetstar, and then only for staff as the Civil Aviation Authority of in aircraft movements pointed to a shortages to force the airline to en- Singapore (CAAS) sought to create a challenging environment for SATS. list the help of former handler SATS more competitive market that would The airport has more than 100 airlines while ASIG hired a reported 100 more result in lower costs and an enhanced offering over 6,500 weekly scheduled staff. Full handling of Jetstar resumed level of service. flight, and last year’s total of 54.1 mil- in November.
28 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com ROUND-UP | ASIA PACIFIC
SATS also has a 50/50 joint venture ment is also an issue in Thailand, where with Air India. Formed in 2010, Air the employment rate is more than 99 India SATS Airport Services (AISATS) per cent and graduates with English provides ground handling at the in- good enough to work in passenger ser- ternational airports in Bangalore, vices typically have degree-level edu- Hyderabad, Mangalore, Delhi and cation and consequently have a wide Trivandrum. Air India has converted choice of career options. its own passenger, cargo and ground Political unrest in the first half handling operations into a subsidi- of 2014 saw significant flight cancel- ary company, Air India Air Transport lations and reduced load factors on Services Limited (AIATSL). It is ac- flights to the Thai capital. Even so, tive at 43 domestic and 13 interna- the 46.4 million passengers at Bang- tional airports. kok Suvarnabhumi still exceeded the The formation of AIATSL and the airport’s design capacity of 45 million. airline’s maintenance arm, Air India Flights from China in particular have Engineering Services, was seen as a surged in recent months and both Su- prelude to the sale of non-core assets varnabhumi and Don Muaeng, which by Air India, which has been racking handled 19.4 million passengers and up substantial losses in recent years. 172,681 movements – up 30.8% and Some reports indicate that the air- 19.4% respectively on the previous line’s management had developed a year – are expanding. proposal for privatisation of the two In February Airports of Thailand subsidiaries and the airline itself be- gave the go-ahead for a long-delayed ex- fore the 2014 general election but pansion plan. A new terminal north of they were abandoned after the defeat the current Suvarnabhumi Concourse of the United Progressive Alliance. A is planned to accommodate up to 25 Independent directors on the airline’s million additional passengers, with a board are reported to be pressing for 28-gate midfield terminal adding ca- a resumption of the process. pacity for 15 million more. Along with a As in Singapore, where there is heavy third runway, initially 3,900m long and competition for skilled workers, recruit- ultimately extending to 3,700m, the
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PROFILE: Mark Lakin Travel photographer and philanthropist
The art of spotting Nexus grows opportunities for growth its global footprint Christopher R. King Abdullah Al-Sayed, President and CEO, Nexus founder of Cruzach, Inc Troy Palmer, President/CEO & Malissa Nesmith, Senior VP/COO Rizon Jet’s Chief Executive: Individual Profi le: Mark Weingard, hotelier and philanthropist U Randall Reed, President and CEO, World Class Automotive Group and Starbase Jet Special Reports: The EVAA Future of Business Aviation Conference and Exhibition highlights U Engines U Paints U EVAA’s MEBA Beach Party Individual Profi le: Bill Papariella, Founder, President and CEO of JetEdge International Company Profi les: Robert Molsbergen, President, EJM U Ali Al Naqbi, Chairman of MEBAA U Art Dawley, CEO Wyvern Company Profi les: James Raisbeck, CEO Raisbeck Engineering U John Wade, executive VP Gogo Business Aviation Allan McGreal Company Profi les: Alex Wilcox, CEO JetSuite U Marc Foulkrod, Chairman & CEO Avjet Corporation Brad Mottier, VP and general manager, GE Business and General Aviation U Miguel Moreno, Global General Manager AirBP U Viasat Shawn Vick, Chairman, Global Jet Capital UÊMarc Foulkrod, Chairman & CEO Avjet Sean Gillespie, Flying Colours UÊKen Goldsmith, CEO Advent Aerospace U Ken Forrester, CEO Meridian Changing the game for FBOs www.exvipaviationint.com
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The new company started opera- tions in February 2013 with the initial target of reducing average transit time from 100 to 60 minutes. Between the two airports SIAS handled 24 domes- tic and 23 international airlines in the first half of 2014. Cathay says the financial results for the period were better than expected because of cost savings plus an increase in the num- ber of customer airlines served and flights handled. The previous year’s loss had been less than expected be- cause of cost savings. Shanghai’s two airports now have more traffic between them than Bei- jing – a combined 89.6 million pas- sengers and more than 655,000 movements in 2014 – and expect the number of passengers to exceed 110 million by 2020. Pudong’s fourth run- way opened in March, increasing the airport’s capacity to 60 million pas- sengers and 555,000 movements. China Eastern also provides ground handling in Shanghai, with more than 8,000 staff at the two additional facilities should increase airports handling 1,100 flights dai- the airport’s capacity to 70 million by ly. Ground services contributed 2019 and 85 million by 2020. RMB2,253 million (US$368 million) Refurbishment of the second to the group’s revenues in 2013 and terminal at Don Muang, disused ASIG has joined SATS and RMB1,159 million ($189 million) in sinceÆ 2006, is due to be completed dnata in offering ground the first half of 2014. in August. Terminal 2 will cater for handling at Singapore Changi Beijing Capital, the world’s sec- domestic customers while international ond-busiest airport, saw its traffic rise passengers use Terminal 1. The airport 2.9 per cent last year to top 86 mil- is set to become southeast Asia’s leading lion, with movements up 2.5 per cent hub for low cost carriers, with AirAsia to 582,000. In February airport op- Group, Nok Air, Thai Lion Air, THAI Ethiopian Airlines, Iran’s Qeshm Air, erator Capital Airports Holding sold Smile and Taiwan-based start-up V Air Jetstar Pacific. 30 per cent stakes in Beijing Aviation among the airlines operating there. At Hong Kong Cathay Pacific Ground Services, its 60:40 ground Thai Ground Services operates at subsidiary Hong Kong Airport handling joint venture with SATS, to both the capital airports and provides Services handles two dozen airlines, airlines China Southern and China ground handling at a further five inter- including Cathay itself and sister Eastern for $4.24 million each. The national and three domestic airports Dragonair. It had 48% of the transaction left SATS with a diluted in the country. It has more than 100 airport’s ramp handling and 24% 28% share of the company. airline customers, including members of its passenger handling business Air China also provides ground of all three global alliances. Its con- in the first half of 2014. Among the handling services at Beijing Capital tract at Suvarnabhumi is valid until other ground handlers at the airport International Airport and at Cheng- 2040. The group says it is planning to is Jardine Aviation Services Group du, China’s fifth-busiest airport with increase its existing two-thirds market (JASG), whose new clients in the last more than 37 million passengers and share at Suvarnabhumi. It also has an 12 months include Virgin Atlantic 270,000 movements last year. Air 80% market share at the five airports and South African Airways. China handles its own flights and where it has a single competitor (Chi- Several of the biggest airports in those of EVA Airways, Dragon Air, Air ang Mai, Hat Yai, Phuket, Krabi and mainland China have formed joint ven- Macau and Silk Air at Chengdu. The Chiang Rai), but handles mainly char- tures with Hong Kong- or Singapore- airline had 4,000 ground handling ter flights at Don Muang. based ground handling specialists. staff at the beginning of 2014. Bangkok Flight Services (BFS), the When HAS formed Shanghai Interna- At Kunming, the capital of Yunnan joint venture between Bangkok Air- tional Airport Services (SIAS) in 2012 province (and China’s seventh-busiest ways and Worldwide Flight Services at with Air China and existing ground airport, processing 32.2 million pas- Suvarnabhumi, saw a decline of around handling providers Shanghai Airport sengers last year), Jardine Airport 6% in the number of flights handled in Authority and Shanghai International Service China and Yunnan Airport 2014. BFS provides ground handling to Airport, the new company took over Group formed Yunnan Airport Service around 70 airlines and passenger han- both the airline handling contracts in 2009. By 2014 its 800-plus staff dling for around 20 of them. Recent and the existing ground handling ser- were handling a daily average of 400 additions to its customer list include vices staff at Pudong and Hongqiao. flights and 50,000 passengers.
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 31 FEATURE | AVIATION IT IT CONNECTS AVIATION WITH ITS CUSTOMERS
Whether an organisation is an airport, air navigation service provider (ANSP), HSPVOEIBOEMFSPSBJSMJOF *5CBTFETFSWJDFTEFMJWFSUBOHJCMFCFOFlUTUPUIF organisation, discovers James Graham
he role of information airline, ground handler, civil aviation That is backed up by airport CIOs, technology (IT) in modern or government agency, or even a book- with 60% reporting more to invest in aviation falls neatly into ing agent, all aviation IT clients will absolute terms in 2013, compared to two specific areas of inter- require application support and de- 11% receiving a cut. est. The first is aircraft and velopment, cyber security or consul- According to Tony Tyler, director Tairport safety and aircraft commu- tations on project planning or imple- general and CEO at the Internation- nications and operations, while the mentation to benefit from what can be al Air Transport Association (IATA), second is the move to automate many quite serious investments. modern aviation-related IT has a aviation roles, especially in aircraft According to leading air transport critical role to play in reducing costs and passenger handling. Like many IT specialist SITA, following three and expanding revenue opportunities modern operations, both airport com- years of growth, spend on IT&T (in- for managers. He points to the indus- panies and airlines are also attracted formation technology and telecom- try’s conversion to 100% e-ticketing to replacing costly back office staff munication) dipped slightly to 4.41% in 2008 and the Simplifying the Busi- with computers and IT, both to re- in 2013, from 4.90% in 2012. Nev- ness (StB) initiative which created the place human capital and to easily al- ertheless, IT&T budgets continue to bar-coded boarding pass (BCBP). Fast low round-the-clock operation – not outpace growth in airports’ revenues. Travel is the next StB step to provide forgetting the businesses’ imperative Between 2010 and 2013, global air- travellers with self-service options to manage costs more tightly and ex- port revenues increased 8.1% com- throughout their journey. The six Fast pand revenue opportunities. pared to a 10% increase in absolute Travel projects cover self-check-in; Whether it is an airport, ANSP, IT&T budgets over the same period. self-bag-tag; self-scanning of travel
32 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com FEATURE | AVIATION IT
documents such as passports; flight rebooking; self-boarding and the abil- ity to report a missing bag online. Helsinki-Vantaa International Airport benefits from the use of the ALIS400 Hybrid code reading system Damarel is seeing increased from US-based manufacturer of sen- application of its FiNDnet Ground sors, safety systems, machine vision, Handling Suite – in both small encoders and automatic identifica- regional airports and large tion solutions SICK. The combina- international operations tion of barcode and radio-frequency identification (RFID) technology helps achieve read rates of 100%. This translates into no search and handling costs for lost or delayed baggage. At 13 million passengers a year, Helsinki-Vantaa International Air- port is the largest airport in Finland and the fourth-largest in northern Europe. Due to its geographical lo- terminals and the new baggage logis- and running of daily operations, says cation, it serves many airlines as a tics centre. John Boult, director of Farnham, UK- hub for long-haul flights between based Damarel Systems International. Europe, North America and Asia. In NO-READ FIGURES NOSEDIVE He says: “The future of better 2009, state-owned airport operator Finavia opted in favour of the ALIS400 ground handling operations is about Finavia Corporation extended the Hybrid – the code-reading system with improved data capture and commu- terminal facilities. integrated barcode and RFID-reading nication – and specifically automated One focus was on smooth han- technology. Developed completely by and electronic communication.” dling of transfer baggage that possi- SICK, it was integrated by the Danish A comprehensive ground handling bly may not be transferred in time or Crisplant Company. Within the tunnel, system will streamline all operational at all because of unreadable luggage a homogeneous and consistent reading and business processes: everything labels. In order to evaluate the ben- fi eld is generated, shielded against from initial schedule preparation efit of the hybrid technology, which is any cross-interference from outside. through daily operations and turna- a combination of barcode and RFID, It allows reliable identifi cation and round management, on-day alloca- for the optimisation of transfer pro- localisation of the RFID tag on the piece tions and SLA (service level agree- cesses, Finavia decided to test the of luggage. ment) monitoring to service recording identification of transfer bag- The barcode portal, the second and automated paperless billing. gage from Hong Kong, which component of the system, detects Damarel is seeing increased ap- is tagged there exclusively the luggage label in any position plication of its FiNDnet Ground Han- with barcode RFID labels. and orientation. When a piece of dling Suite – in both small regional The goal was reliable han- baggage from Hong Kong passes airports and large international op- dling of the transfer bag- the tunnel, both the barcode and erations. A major user of the system, gage between the the RFID tags are being read. In at over 50 sites internationally, re- the baggage handling facil- ports that FiNDnet reduces leakage ity in Helsinki, the ALIS400 and loss of revenue; it connects multi- Hybrid makes possible a ple systems and information sources, 100% read rate for the consolidates data and provides real- transfer baggage from time information to make informed Hong Kong, with the decisions quickly. number of non- Damarel has been a provider of identifiable bag- software solutions to airports and gage in a nosedive. ground handlers for over 25 years.
IT ON THE ROBOTICS TO THE RESCUE APRON This year, Schiphol Airport in Ground handlers Amsterdam expects a transhipment are increasingly volume of 70 million pieces of looking for ways baggage. Karlsruhe-based Grenzebach to improve their Automation designed a handling system operations without with loading robots, controlled by laser compromising on measurement systems from SICK, to service. Paper and handle this volume. voice-based record- Installed on the conveyor belt ing systems have and directly on the robot, measur- always proved unre- ing systems from SICK detect the Tony Tyler, director general and CEO, IATA liable and ineffi cient volume data of the pieces of baggage in the planning that weigh up to 30kg, supplying the
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 33 FEATURE | AVIATION IT
necessary information for automated an LMS installed directly on the ro- loading of the baggage containers or bot arm is used. Based on the suitcase We’re making it a bit easier carts and permitting corresponding data and the current loading status, GPSQBTTFOHFSTUPlOEUIFJS relief of airport staff. the software system developed by way through the terminals The data of the laser-based meas- Grenzebach calculates the optimum to their planes uringÆ systems are indispensable for position for depositing the piece of the operation of the baggage-loading baggage and the robot’s correspond- Dr Pierre Dominique Prümm, ing sequence of movements. senior executive vice president robots. On the conveyor belt, each at Fraport AG for airside and terminal piece of baggage is measured already management, corporate safety by two LMS (laser measurement sys- INTO THE CLOUD and security tems) from SICK, which involves de- Damarel’s locally installed L-DCS tection of the position and orientation and LodeStone Weight & Balance as well as length, width and height of solution was such a success at Leipzig/ the bags. Therefore, by the time the Halle Airport that Germany’s Airport piece of baggage reaches the load- Services Group GmbH (ASG) was keen ing robot, that device is able to posi- to maximise what it could gain from tion itself in the best possible way for the system, says Boult. The result is a transferring the bag. centralised system for hosting check-in An additional measurement taken and boarding operations at two further besides the baggage contours is the airports from Damarel’s established UK current loading status. To this end, data centre. Following a very smooth migration of all the Leipzig Airport data to the new facility, they were quickly joined Aeroflot has become by Dresden and Friedrichshafen. Use the first airline in the CIS of Damarel’s private cloud meant ASG to digitise its crew by required no on-site hardware, with the providing SITA’s CrewTablet system accessed across a standard In- to enhance in-flight service ternet VPN (virtual private network). to passengers This reduces the IT spend, speeds and SITA, reveals many airports are up roll-out and also gives access to rising to the challenge of meeting the Damarel’s state-of-the-art Type B expectations of this ‘connected traveller’. message and BRS/BHS (baggage rec- They identified a new focus on IT&T onciliation system/baggage handling investments to improve the passenger system) connections. Fast, secure and experience including new self-service easy to adopt, the new distribution options such as bag-tag printing, self- model is ideal for airport operations boarding and self-bag-drop. needing an efficient, low-cost model Airports must provide infra- for passenger handling activities. structure and services that can de- “Using Damarel’s DCS (depar- liver more convenience, control and ture control system) suite for almost a connected experience to passengers. four years with a local server set up at SITA says that over the next three LEJ, we made a big step forward with years more than 80% of airports plan switching to the hosted version. For a major investment or an evaluation us L-DCS, Embark and LodeStone project in either the self-service and/ are the perfect tools for our daily or mobile areas. Business intelligence airline customer handling. No initiatives, which will open the way other DCS is more focused on for airports to provide contextual, the requirements from a han- real-time information and services to dling agent’s point of view. passengers and staff, are also a serious No other system is easier and investment area with 41% of airports faster to learn for the frontline planning major projects. agent, keeping training efforts Getting the most attention are low,” says Uwe Stange, deputy cloud services with 71% of airports station and quality manager planning either a major programme at ASG. or running a pilot project over the next three years. Geo-location tech- MOBILE PASSENGERS nologies, such as Bluetooth and Wi- Air passenger numbers are Fi, which can be used to improve growing strongly and 97% passenger flows and provide location- of them are carrying mobile based services, are also high on the devices to stay connected and keep agenda. By 2017, 60% of airports plan them informed and entertained to invest in a major or pilot Bluetooth throughout their trip. The Airport programme and 52% in Wi-Fi. New IT Trends Survey 2014, produced by technologies that have yet to get much Airports Council International (ACI) widespread uptake include Near Field
34 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com FEATURE | AVIATION IT
Communications (NFC) and digital tags for asset and baggage tracking. We are already working closely Two technologies predicted to make with Aeroflot to connect an impact within the airport envi- these tablets to an in-cabin wireless ronment are iBeacons and wearable service to enable technologies, such as smartwatches live communication while the and Google Glass. Among the top 50 plane is in the air airports with the highest passenger numbers, the majority plan to run Dave Bakker, SITA president, Europe projects with iBeacons over the next three years, while 19% plan to look at wearable technologies. ating systems iOS and Android. In data portal Routehappy.com, Aeroflot the App-Store it can be downloaded holds seventh place in the ranking of APPS EVERYWHERE as the Frankfurt Airport (FRA Air- airlines that provide Wi-Fi onboard By far the most common mobile service port) app, while it can be found under aircraft, ahead of global peers such available is flight status notification, Frankfurt Airport 2.0 in the Google as Emirates, Qatar, Japan Airlines with 50% of airports offering the service. Play Store. and Turkish Airlines. Wi-Fi service is This will become industry wide by 2017 available onboard 30 Aeroflot long- with a further 40% of airports planning AEROFLOT FIRST FOR IPADS haul aircraft. to provide it by then. The availability of Aeroflot has become the first airline “Wi-Fi is one of the most sought- other services through mobile apps is in the CIS (Commonwealth of after innovative services passengers relatively low in comparison, but over Independent States) to digitise its crew want to access on their flights and the next three years more than half of by providing SITA’s CrewTablet to there has been significant invest- all airports are planning to introduce enhance in-flight service to passengers. ment by airlines since our last report,” airport-focused notifications, including Starting in the last quarter of 2014, Routehappy CEO Robert Albert told queue times, more personalised Aeroflot will equip cabin crew with 500 CNN. Largely due to the use of innova- information, such as opt-in services and iPad minis, with a further expansion to tion and introduction of advanced IT customer service initiatives, as well as 1,200 tablets to follow. technologies, Aeroflot managed to im- retail services. Aeroflot’s CrewTablets enable its prove significantly the quality of ser- To help passengers anticipate cabin crew to access passenger and vice and to achieve wide international waits at checkpoints, Fraport is now operational data in-flight, improv- recognition. Aeroflot is an innovative providing a new, unique service: the ing onboard operations and enhanc- company and considers IT to be a core Frankfurt Airport app sends expected ing service to passengers. In addition, waiting times at passport and security with the use of digital forms and re- checkpoints straight to a passenger’s ports, CrewTablet helps Aeroflot re- smartphone in real time. This helps duce operational costs and back-of- them to decide how early they need to fice administrative tasks and generate leave home to avoid the stress of long fuel savings by decreasing the weight lines at the airport. The information of traditional paper reports and man- is also displayed on information ki- uals carried onboard. osks around Frankfurt Airport. Dave Bakker, SITA president, Eu- “We’re making it a bit easier for rope, says: “Aeroflot is one of the in- passengers to find their way through novators – and the first in Russia – to the terminals to their planes,” says use SITA CrewTablet technology to Dr Pierre Dominique Prümm, senior become more efficient in-flight. Aero- executive vice president at Fraport flot selected CrewTablet because AG for airside and terminal manage- SITA has developed a robust, ment, corporate safety and security. cutting-edge mobile solu- “Now they can plan their time at the tion fully integrated into its airport better and tell, for example, if IT infrastructure. We they have enough leeway to do a little are already work- shopping.” The information is provid- ing closely with ed in German, English and Chinese. Aeroflot to con- The service with automatic display nect these tab- of waiting times has already demon- lets to an in-cabin strated its value. For months, a sensor- wireless service to equipped system has been measuring enable live commu- how much time elapses between when nication while the passengers arrive at checkpoints and plane is in the air. when they emerge on the other side. It’s all part of SITA’s The results are displayed on monitors wider e-Aircraft con- in the terminals. It’s also possible to cept, which is set to choose a checkpoint on an interactive revolutionise how an map and display the fastest route for aircraft integrates with getting there. the airline’s ground operations.” The app is available for the oper- According to the air industry
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 35 FEATURE | AVIATION IT
issue for the quality of its product. border management systems to offer At the same time, Greek airline El- border processing for everyone.” linair has signed a seven-year agree- In total 15 kiosks are in operation, ment with SITA for the Horizon next- at the country’s two busiest airports generation passenger services system – Norman Manley International air- toÆ support the airline’s growth and port, Kingston and Sangster Interna- evolution. The agreement includes tional Airport, Montego Bay. Together core reservations services that will these airports welcome close to three help the airline manage its reserva- million passengers each year, of which tions at airline and partner sales of- approximately 1.7 million are interna- fices, as well as through global distri- tional visitors to Jamaica. bution systems (GDS), travel distribu- In the UK, regional gateway Ex- tors and online consumer sites. eter International Airport serves a Ellinair, which recently trans- wide catchment area and is exhibiting formed itself from a charter airline to strong passenger growth, year on year. a fully scheduled carrier, will also use SITA’s kiosks use biometrics Exeter took the strategic decision to SITA’s services to manage inventory, and work seamlessly with our implement CUTE (common use ter- check-in and e-ticketing. In addition, existing border management minal equipment) to make full use of SITA’s AirfarePrice will help the air- systems to offer border the limited number of check-in desks. line better manage large transaction processing for everyone By adopting Aura, Damarel’s low-cost volumes and price a wide variety of CUTE solution for regional airports, fare types to meet market needs all Exeter ensured that every carrier Jennifer McDonald, CEO, PICA around the world. could access its own DCS using com- Ioannis Mouzenidis, CEO of Elli- mon equipment, immediately freeing nair, says: “As our customers increas- AMERICAS FIRST FOR up desk space and increasing capacity. ingly use mobile phones, tablets and JAMAICAN AIRPORTS Over time, as the size of the air- other devices, we need to be flexible Passengers arriving at the airports port increased and new desks and so we can deploy our services via any in Kingston and Montego Bay in gates were added, Aura proved its channel and adapt to changing mar- Jamaica can look forward to faster flexibility, cost-effectively scaling ket needs. Horizon will provide this border clearance with the launch of up to meet increased usage and de- flexibility.” new automated border control (ABC) mand. Aura was also able to meet In terms of aviation safety, in late kiosks. The Passport, Immigration and the changing demands of the airport, 2014 a former scientific adviser to Bill Citizenship Agency (PICA) of Jamaica seamlessly adding support for new Clinton called for the aviation indus- will use sophisticated SITA biometric devices, such as OCR (optical charac- try to update black box technology so checks to process passengers quickly ter recognition) equipment for APIS that crucial recorded information is and securely, as passenger throughput at (advance passenger information sys- stored in the cloud and available for the borders is expected to increase. tem) capture, as the need arose. With remote access. Jamaica is the first country in the security now paramount, Exeter also Oliver McGee, who was also Clin- Americas to allow passengers arriving adopted Damarel’s Vanguard system ton’s deputy assistant transportation from any international location to use to provide rapid, effective screening of secretary, said using the Internet to kiosks for self-service immigration home-printed boarding cards at out- gather and store flight information in border clearance. Other countries bound control points. real time would mean that key data have experienced the benefits of bio- As part of the overall solution would not be lost. McGee, currently metric kiosks but have limited their Damarel provided Exeter with its professor of mechanical engineering use to select nationalities or those L-DCS and LodeStone systems for at Howard University, told the Daily who have enrolled in trusted traveller check-in and boarding and for weight Telegraph that the aviation industry programmes. and balance. was falling behind. Jennifer McDonald, PICA’s CEO, “We are very pleased with the “The black box data should not be said: “It is important that we welcome way Damarel have worked with the lost in remote terrains or oceans, but all our visitors to Jamaica in the best airport to provide solutions to the rather should be secured and stored in way we can and with SITA we had the ongoing challenges of information the cloud. If we are able to transmit confidence to offer this self-service provision. Their ingenuity is helping Beyonce from the Superbowl live to to all passengers, and not just those us meet the expectations of today’s millions of people, we should be able who enrol in a trusted traveller pro- travelling public,” says Cate Elshaw, to send this sort of data to the cloud,” gramme. SITA’s kiosks use biometrics passenger services manager, Exeter he said. and work seamlessly with our existing International Airport.
The black box data should not be lost in remote terrains or oceans, but rather should be secured and stored in the cloud
Oliver McGee
36 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com FEATURE | TCR
TCR’s presence in Scandinavia today covers 20 airports and over a fi fth of the group’s fl eet is SCANDINAVIA allocated to this region EXPANSION Brussels-headquartered GSE provider TCR began operations in Norway in 2011 – and it is continuing to grow its footprint in the surrounding region
n February TCR inaugurated its presence in Scandinavia today cov- remained optimal. On the other hand, Swedish affiliate under a long- ers 20 airports and over a fifth of the operational leasing, which was a new term agreement with SAS at group’s fleet is allocated to this region. concept in the ground handling sector three Swedish airports (Stock- Other Scandinavian contracts less than 10 years ago, has proved holm Arlanda, Göteborg Land- are expected to materialise over the to be a valuable solution, offering Ivetter and Malmö). The deal includes course of 2015. The rental company reliable equipment that is available three workshops and over 1,200 estimates that the Scandinavia re- at all times. The need for increased pieces of equipment, and employs gion, whilst becoming more and more flexibility, linked to a general trend 25 staff. Jon Elvenes, general man- competitive, will continue to grow. for continuous cost optimisation in ager at TCR Scandinavia, success- This, in turn, will generate a need for Europe, puts a lot of pressure on the fully managed the start-up of opera- greater flexibility in the face of chang- maintenance of GSE. There is, in fact, tions on 1 February. He comments: ing demands. less GSE for the same availability “The transfer went very well and we Over the last six years, TCR has ratio expectation. Maintenance took over a highly motivated group more than doubled its total GSE fleet performance needs to be at its best of staff. Operations started well and to over 20,000 units, of which 4,000 in order to be able to answer today’s we are aiming to increase efficiency are in use in Scandinavia. “This devel- tough economic and operational by implementing our processes and opment is a consequence of an overall requirements. TCR says the rental systems. In Norway, for instance, we acceptance of the GSE rental concept concept works: indeed, the company have improved the GSE availability by the market and the continued in- has a 96% customer retention rate and for SAS Ground Handling by 8 per- vestment by TCR in absolute custom- its business with existing customers centage points in six months.” er satisfaction all along,” comments continues to grow. Its equipment is TCR describes its entry into the Tom Bellekens, chief operational of- deployed in 78 stations, it employs Swedish market as “a major step for- ficer of TCR Group. more than 550 people and it manages ward for TCR in Northern Europe”. More generally, there has been 38 maintenance workshops. Its expansion into Scandinavia start- an acceleration of the GSE rental This achievement would be impos- ed four years ago at Oslo airport, with demand during the last years. This is sible without a permanent dialogue a sale and rent-back of all Menzies’ due on the one hand to the financial and very close partnerships with most GSE. This was followed in 2012 by crisis, which prompted the search for of the big players of the industry, some- contracts with Aviator and in 2014 alternatives to keep capital available thing TCR undertakes with the great- with SAS at the same airport. TCR’s while the level of handling services est care, the company concludes.
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 37 FEATURE | IATA FEATURE | IATA SHARING BEST PRACTICE &GlDJFOU TBGFBJSMJOFHSPVOEIBOEMJOHTFSWJDFTBSFUIFCFESPDLPGUIFNPEFSOBWJBUJPOTZTUFN 5PFOTVSFDPOUJOVFEJNQSPWFNFOU UIFJOEVTUSZJTGPDVTJOHPOTBGFUZ RVBMJUZ USBOTQBSFODZ BOETVTUBJOBCJMJUZBDSPTTBMMJUTPQFSBUJPOT
t is the nature of the airline for frontline personnel. As a global a concept and what is expected as a ground services business that standard, the more widely adopted result of implementing IGOM within much of the vital work done to it is, the more effective it becomes. their company. The two-day Workshop, keep the aviation system func- Consequently, the IATA Board has set by contrast, targets the companies’ tioning smoothly is largely out of a 2015 target for 35% of IATA member processes and procedures subject matter Ithe public eye. Nevertheless, there are airlines to have either completed a experts and offers intensive hands- a number of important developments gap analysis between their GOM and on sessions where delegates work on under way, and the IATA (Interna- IGOM or to have started implementing practical examples of implementing tional Air Transport Association) IGOM as their minimum requirement IGOM as well as providing opportunities Ground Operations Team is heavily for ground operations by the end of for these people to share and discuss involved in projects which are essen- 2015. To assist IATA members in this their experiences. tial for the well-being of the industry, task, the Ground Operations Team has, At the time of writing, the first keeping it abreast of the latest devel- together with the Association’s regional Seminar and Workshop sessions held opments in technology, regulations representatives, put together a series of in London have been completed, and best practices. IGOM Implementation Seminars and while registrations for the following Workshops in various parts of the world. sessions in Singapore, São Paulo and IMPLEMENTING THE IGOM These sessions are primarily aimed at Amman are growing strongly. One of the key projects to drive effi ciency IATA member airlines to promote the Feedback from the London ses- and quality improvements has been achievement of the Board target, but sions – attended by 22 airlines, two the IATA Ground Operations Manual they are also open to ground service ground service providers and one civil (IGOM). The IGOM was developed providers (GSPs) as well as civil aviation aviation authority – was very positive, in response to industry demands for and airport authorities. The Seminar, from which a good uptake in IGOM enhanced ground operational safety which is a single-day programme, implementation in Europe can be ex- and damage reduction. It is the core focuses on the post holder and other pected. The Singapore sessions are manual for all ground operations company decision-maker ranks. Its proving even more popular with 34 and provides standard procedures aim is to introduce them to IGOM as airlines, eight ground service provid-
28TH IGHC CONFERENCE – ISTANBUL, TURKEY – 26 TO 29 APRIL 2015
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www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 39 FEATURE | IATA Value at the crossroads of service and costs
Istanbul, Turkey 2 6–29 A pril
Cross paths with the world at the industry event of the year
The 28th IATA Ground Handling Conference (IGHC) · Improving Customer Experience lifts off in Istanbul, Turkey from April 26–29, 2015. Join · Enhanced Operations us and connect with high-level industry experts from the · Business, Development, Leadership entire Ground Handling Value Chain and share valuable insights and fresh perspectives. Come to Istanbul, the historic crossroads between This premier annual event receives more than 700 Europe and Asia, to contribute your ideas on how to delegates and close to 100 airlines represented, as well make the ground handling business faster, safer and as airports, ground handlers, regulators, manufacturers, more environmentally sustainable. and media, with 98% expressing satisfaction with the The IGHC Conference is a great platform for you to business and networking opportunities. meet & greet potential business contacts. The theme for this year’s conference is “Value at the crossroads of service and costs”, which offers Register now to make sure you don’t miss this interesting sessions and workshops focused on: unique opportunity!
For more information visit www.iata.org/ighc-conference FEATURE | IATA
ers, five airports and six civil aviation equipment (GSE), one of the aspects GSE manufacturers have been of- authorities already signed up. that can potentially make a difference fering the options of adding enhanced Naturally, introducing and im- is the use of technology enhancements technology protective systems to their plementing something with such to GSE. It wasn’t that many years equipment but report that there has far-reaching implications does not ago that cars had no ABS brakes or not been much demand for it until re- necessarily have a smooth passage traction control, whereas now even cently. The costs of the technology and on its way from concept to everyday the cheapest of entry level cars are some caution as to its reliability under practice. There have been some mis- equipped with these features. Today all conditions, often stemming from conceptions and misunderstandings, even mid-range cars are increasingly experience of past breakdowns, have which we hope have now been clari- equipped with lane departure warning been cited as reasons. fied and understood. First among systems and self-parking capabilities, Aside from the serious nature of these is the fact that IGOM is a rec- while prototype autonomous cars hidden damage to composite fuse- ommended practice, not a mandatory have set off to cross the US from coast lages, the costs of delays and fixing one. This subject was discussed and to coast without a driver. With this in ground damage are considerable, re- confirmed in London to the agree- mind, it is not a step too far to wonder gardless of the material used to make ment of all who attended. The second whether these advances could deliver the airframe, and airlines are increas- aspect concerns the integration of some tangible benefits to the ground ingly calling for measures to mini- IGOM and the IATA Safety Audit for handling and aviation industry. The mise these costs. With this in mind, Ground Operations (ISAGO). While coming of the composite aircraft the IATA Ground Handling Council’s there have been and will continue to fuselage has sparked renewed interest GSEE task force has taken the initia- be very close links between these two in this topic due to the difference tive to update a considerable number interrelated programmes, it is not es- in consequences of impact damage of the sections of Chapter 9 of the Air- sential to have implemented IGOM to these airframes. During the era port Handling Manual, to reflect the to pass an ISAGO audit. What IGOM of metal airframes serious impacts need to considerably improve colli- does for ISAGO audits is to make the are immediately visible and receive sion avoidance and mitigation meas- audit process easier and more stream- the correct attention and remedial ures on this equipment that are now lined – saving both the auditors and action, even if it causes delays and made possible by today’s enhanced the GSP time if there is clear evidence costs, while so-called ‘ramp rash’ – technology. that the GSP and the airlines that it small nicks and scratches – has been Given the increasingly common serves have implemented IGOM. tolerated to a lesser or greater extent. usage of sensors and cameras coupled With composites, however, damage with control systems, this is a progres- ENGINEERING OUT THE RISK IN can be hidden behind a surface that sive, sensible utilisation of reliable GROUND OPERATIONS has sprung back to shape after a and readily available systems to help While there are many factors collision, so there is zero tolerance for airlines and ground service providers involved in ground damage to aircraft any impact, no matter how apparently deliver a superior level of service with caused by the use of ground support minor. reduced costs.
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www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 41 (306/%4&37*$&1307*%&34 Æ
Celebrating better airports
Europe 20th anniversary – inter airport Excellence for the airport industry
6 – 9 October 2015 Munich Trade Fair, Germany
20th International Exhibition for Airport Equipment, Technology, Design & Services
42 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com www.interairport.com/europe GROUND SERVICE PROVIDERS
WORLDWIDE DIRECTORY OF GROUND SERVICE PROVIDERS
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 43 GROUND SERVICE PROVIDERS WORLDWIDE DIRECTORY OF GROUND SERVICE PROVIDERS
AFGHANISTAN And GHA Services Arranged And Permits Applied Pcia. de Rio Negro For , Airport Management And Representation Tel: +54 11 5480 4432 SONIC JET Aviation Services For Passenger And Cargo Airlines “Astra Visitor Fax: +54 11 5480 4431 Afghanistan Handling Branch Services” That Can Include Hotel Booking, Email: [email protected] Afghanistan Airport Meet And Greet And Private Transport Website: www.swissport.com.ar Kabul Services, Personal Protection Services, Local Services: Airport Ticketing Sales Desk, Arrival Tel: +93 793 433 889 Tours, Aviation Company Representation Services, and Transfer Services, Baggage Services, Check- Mobile: +93 700 220 269 Aviation Consultancy, Aviation Safety, Security In Services, Dedicated Passenger Services, Gate Fax: +44 208 0431931 And Handling Products And Equipment, Aviation And Departure Services, Lost And Found Services, Email: [email protected] Security Services, Cargo And Passenger GSA Aircraft Servicing And Cleaning, Executive Aviation Services: Ground Handling, Fuel Services, Industrial Safety Wear Swissport Argentina SA (Ground handling services) ALBANIA ANTIGUA International Airport Ezeiza “Ministro Pistarini” Tirana International Airport Airport Services (Antigua) Ltd Aut. Tte. Gral. Ricchieri s/n - km. 33,5 Ground Handling Department 7 St. George’s Street Edif. AA2000 - Floor 3° - Of. 314 Rinas P.O.Box 15 CP: 1802 Aerop.Int.Ezeiza Tirana St. John’s Pcia. Buenos Aires Albania Antigua Tel: +54 11 5480 4432 Tel: +355 4 2381 700 Tel: +268 462 0889 Fax: +54 11 5480 4431 Fax: +355 4 2381 545 Fax: +268 462 1651 Email: [email protected] Mobile: +355 6920 636332 Email: [email protected] Website: www.swissport.com.ar Email: [email protected] Website: www.asaanu.com Services: Airport Ticketing Sales Desk, Arrival And Services: Passenger, Aircraft Services Services: Passenger Services, Ramp Services, Transfer, Baggage, Check-In, Dedicated Passenger Flight Operations, and Support Services Services, Gate And Departure, Lost And Found, ALGERIA Special Passenger And VIP Services, Load Control Caribbean Airport Services And Communications, Station Control And Station Air Algérie Email: [email protected] Representation And Supervision. 1 Place Maurice Audin Alger-Algerie Website: www.cas-antigua.com Tel: +21321 63 36 46 Fax: +21323 50 41 25 ARMENIA Email: [email protected] ARGENTINA Air Ground Ops Website: www.airalgerie.dz CrossRacer Airport Services S.A. Nalbandyan str. 9 Services: Passenger Services, Catering, Cargo, Ezeiza International Airport 375001 Yerevan Maintenance, Ground Handling And Tour Operator. &EJlDJP$FOUSP$PSQPSBUJWP""n4VJUF Armenia Buenos Aires B1802EZE Tel: +374 9 425013 SPA Swissport Algérie Argentina Mobile: +374 1 543345 Aéroport d’Alger Tel: +54 115 480 5500 Fax: +374 1 547111 Houari Boumediene Fax: +54 115 480 0747 Email: [email protected] DZ-16100 Dar El Beïda Email: [email protected] Website: www.airground.net Algiers Website: www.crossracer.aero Services: Passenger, Cargo, VIP Services, Security Tel: +213 21 207 314 Services: Passenger Services, Special Services, Mobile: +213 554 513 131 Flight Operations, Ramp Services Supervision, Zvartnots Handling CJSC Fax: +213 21 509 960 Cargo & Mail AIA Admin Building Email: [email protected] 375042 Yerevan Website: www.swissport.com Intercargo SAC Armenia Services: Full Ground Handling & Executive Aeropuerto Internacional de Ezeiza Ministro Tel: +374 10 493 000 Aviation Services At The Following 5 Algerian Fax: +374 10 493 7112 Airports: Algiers Houari Boumediene, Oran Pistarini, 1804 Ezeiza, Buenos Aires Province, Email: [email protected] Ahmed Ben Bella, Constantine Mohamed Boudiaf, Website: www.zvartnots.aero Batna Mostepha Ben Boulaid And Tlemcen Argentina Services: Passenger, Cargo, VIP Services, Security Zenata Messali El Hadj; Full Cargo Handling Tel: +54 11 5480 1000 And Documentation Services At Algiers Houari Email: [email protected] Boumediene Airport; Ground Handling Services Website: www.intercargo.com.ar AUSTRALIA Include: Airport Ticketing Sales Desk, Arrival And Services: Aircraft Pushback/Towing, Baggage Transfer Services, Baggage Services, Check-In Handling, Boarding, Cabin Cleaning, Check-In, Aero-Care Flight Support Services, Dedicated Passenger Services, Gate And Landing Permits, Load Control/Weight Balance, 0GlDF /P5IF$JSDVJU Departure Services, Lost And Found Services, -PBEJOH6OMPBEJOH 0WFSmJHIU3JHIUT 1BTTFOHFS Brisbane Airport Special Passenger And VIP Services, Load Control Assistance Unit, Passenger Handling, Ramp QLD, 4007 And Communications, Station Representation And 4FSWJDFT 4MPU$PPSEJOBUJPO 5SBGlD3JHIUT Australia Supervision, Aircraft Loading/Unloading, Baggage Unaccompanied Minors Tel: +61 7 3107 1920 Sorting, GPU, Push-Back, Water & Toilet Services, Fax: +61 7 3852 2146 ACU, ASU. Munser FBO Email: [email protected] $PSQPSBUFCVJMEJOH OEmPPS Website: www.aerocare.com.au ANGUILLA Of 203 Ezeiza International Airport Services: Flight Support, Customer Service, Ramp C.P. (1802) Buenos Aires Operations, In-Flight Services Lloyd Aviation Services Argentina The Valley Tel: +54 11 4575 1070 Aviation Ground Handling Pty Ltd Anguilla, British West Indies Fax: +54 11 4480 0744 Level 1, Airport Central P.O. Box 52 Email: [email protected] 1 Eastern Ave, Bilinga QLD Tel: +264 498 4141 / 264 498 4142 Website: www.munserfbo.com Australia Fax: +264 497 7130 Services: Ground Handling, VIP Assistance To Tel: +617 5589 1100 Email: [email protected] Passengers And Luggage, Aircraft And Passenger Fax: +617 5536 2838 Website: www.lloyd-aviation.com Authorities, Temporary Internationalization For Website: www.avgh.com.au Services: Personalised Customer Care, Discreet Domestic Airports, Ramp Equipment Coordination, Services: Ramp Services, Passenger Services, Arrivals & Departures, Immigration And Customs Pilot Navigator Onboard, Fuel Coordination, Flight Cargo Facilitation, Operation Support, Airport Processing, Complimentary Crew Transportation, Package, Over Flight Permits, Vehicles At Ramp TFDVSJUZ 4BGFUZ0GlDFST #BHHBHF.BOBHFNFOU Quality Chevron Fuels Jet A & Avgas, Quick Site, Weapons Clearance, Hotel Reservation, Crew Customer Service Turnaround, Landing Permits, Flight Plans, And Pax Transportation, Catering Service, Aircraft Charters & Catering. Clearing And Credit To Services. ANGOLA Swissport Argentina SA (Executive aviation services) Astra Aviation Menzies Aviation Head Offi ce Email: [email protected] International Airport S.C. de Bariloche Website: www.astra-aviation.com Avenida Mitre 2451 .FO[JFT"WJBUJPO)FBE0GlDF Services: Aircraft Charter, Aircraft Flight Support CP: 8400 Level 1, Building 276, And Supervision For Executive Aircraft And San C. de Bariloche Sixth Street, Ambulance Flights, Aircraft Fuel Supply, Catering Mascot,
44 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS
New South Wales, ISS Ground Services GmbH BANGLADESH 2020, Sydney Building 990 Bismillah Airlines Australia, 1300 Vienna International Airport Tel: +61 2 8337 9547 Austria Arafat Tower Fax: +61 2 9700 9469 5FM n 94 Malibag DIT Road Website: www.menziesaviation.com 'BY nn Dhaka-1217, Bangladesh Services: Ground Handling, Cargo Handling, Cargo Email: [email protected] Tel: +88 02 8316156 / +88 02 8350149 Forwarding, ISAGO, SMART & BCN FBO Services. Website: www.at.issworld.com/aviation Fax: +88 02 8312913 Email: [email protected] Website: www.bismillahairlines.net Oceania Aviation Services Services: Airport Ground Handling, Cargo, Ramp, 18 Lores Bonney Circuit Catering, Re-Fuelling, Hotel Booking, Cargo Bilinga 4225 Loading and Unloading, Any Aircraft Services Gold Cost Airport "U5IF"QSPO -BOEJOH0WFSmZJOH"OE5FDIOJDBM Australia WFS / SFS Landing Permission, Passenger Services, Aircraft Tel: +61 7 5590 6999 Parts Salvage and Handling & Custom Clearance. Fax: +61 5599 5811 0CKFDU TUmPPS Website: www.oceaniaaviation.com.au A-1300 Vienna Airport Services: Check in Services, Ramp Services, Tel: +43 1 7007 35215 BARBADOS Aircraft Charter Services, Ground Services Fax: +43 1 7007 35216 Caribbean Aircraft Handling Co. Ltd Equipment Email: [email protected] Website: www.wfs.aero Grantley Adams International Airport Christ Church Skystar Airport Services Barbados 40 Sugarbird Lady Road, Magnum Aviation Handling Vienna International Airport Tel: +246 428 1950 Perth Airport Fax: +246 428 1652 WA 6105 GENERAL AVIATION CENTER (GAC) Email: [email protected] / [email protected] Australia Steinriegelweg 1 Services: Representation, Administration and Tel: +61 8 9477 0600 Objekt 140, A-1300 Supervision Passenger Services, Ramp Services, Fax: +61 8 9479 2199 Austria Load Control, Communications and Flight Email: [email protected] Tel: +43 676 777 55 99 Operations Cargo and Mail Services, Support Website: www.skystarairportservices.com.au Fax: +43 662 8580 260 Services and Security Services. Services: Full Service Desk Support, All Check-In Email: [email protected] And Ticketing Functions, Advanced Passenger Website: www.salzburg-airport-services.com Seawell Air Services Check-In, Embarking/Disembarking Of Passengers, Services: Transportation, Baggage Handling, Grantley Adams International Airport Arrivals/Departures Information Line, Special Guidance & Assistance For Passengers And Christ Church Needs Passenger Assistance, Baggage Services, $SFX $SFX#SJFlOH $PNQBOZ'MJHIUQMBO 4MPU Loading/Unloading Of Passenger Baggage, Monitoring, Passenger, Ramp, Aircraft De-/Anti- Barbados Icing, Cabin Cleaning, VIP Tel: +1 246 428 0973 Loading/Unloading Of Freight, Co-Ordination Of Fax: +1 246 428 1728 Aircraft Refuelling, Flight Planning Assistance, Email: [email protected] Flight Editing, Weight And Balance (Load Control), Salzburg Airport Services GmbH Website: www.bsandtco.com Lavatory And Water Services, Aircraft Push Back Innsbrucker Bundesstrasse Services: Pax Handling, Cargo Handling, Ramp And Towing Services, Marshalling Of Aircraft, 95 | 5020 Salzburg Handling, Load Control and Representation. Cabin Cleaning, GSE Maintenance Services, Austria Arrangement Of Other Services Not Listed Above Tel: +43 662 8580 261 (I.E. Payment Of Landing / Airport Fees, Catering, Fax: +43 662 8580 260 BELGIUM etc.) Email: [email protected] Aviapartner Holding Website: www.salzburg-airport-services.com Brussels National Airport Toll Dnata Services: Transportation, Baggage Handling, Guidance & Assistance For Passengers And .BJO5FSNJOBMUImPPS Building 321 B-1930 Zaventem Link Road $SFX $SFX#SJFlOH $PNQBOZ'MJHIUQMBO 4MPU Monitoring, Passenger, Ramp, Aircraft De-/Anti- Belgium Mascot Icing, Cabin Cleaning, VIP Tel: +32 2 723 03 83 NSW 2020 Fax: +32 2 723 03 73 Australia Website: www.aviapartner.aero Tel: +61 2 9352 7955 Vienna Airport Ground Handling Services Stations: Brussels (BRU), Liège (LGG), Ostend (OST) Fax: +61 2 9352 7945 Flughafen Wien Services: Passenger Services, Ramp Handling, Email: [email protected] AG A-1300 1 5SBGlD0QFSBUJPOT #BHHBHF $BSHP4FSWJDFTBOE Website: www.tolldnata.com Vienna Airport Executive Aviation Services: Check-in, Crewing, Baggage, Load Austria Control, Delay & Disruption Handling, Load & Tel: +43 170 070 Swissport Belgium S.A. /N.V. Unload, Aircraft Pushback & Towing, Baggage Email: Website: www.viennaairport.com Brucargo Building 704/B22 Handling, Freighters, Cabin Clean Services: Passenger, Ramp, Cargo Handling, Operations and Load Control, Training B-1931 Zaventem Belgium AUSTRIA Tel: +32 2 788 31 33 BAHAMAS Fax: +32 2 788 30 68 Airlines Representative Europe GmbH &NBJMJOGP!mJHIUDBSFCF 1300 Vienna International Airport Nassau Flight Services 8FCTJUFXXXmJHIUDBSFCF Austria P.O. Box AP-59203 Services: Ramp, Passenger Cargo Handling, Baggage Tel: +43 1 7007 35913 Nassau, Bahamas Sorting, Baggage Tracing and Boarding Services Fax: +43 1 7007 35913 Tel: +1 242 702 7308 Email: [email protected] Fax: +1 242 702 7392 TAY Airport Services/TNT Airways Services: Cargo And Mail Handling, Catering, Hotel &NBJMJOGP!OBTTBVmJHIUTFSWJDFTDPNPSJOGPOGT! Liège Airport Accommodations, VIP Services, Boarding, Check- coralwave.com In, Crew Transport, Passenger Handling, Passenger 8FCTJUFXXXOBTTBVmJHIUTFSWJDFTDPN Rue de l’aéroport, Services, Ramp Services, Slot Coordination, Services: Passenger Handling, Aircraft and Ramp Building 101 5JDLFUJOH"OE5SBGlD3JHIUT Handling. Planning and Management, Cargo 4460 Grâce-Hollogne Services Belgium CELEBI GROUND SERVICES AUSTRIA GMBH Tel: +32 4 239 3000 Fax: +32 4 239 3999 Objekt 105i 1300, BAHRAIN Email: [email protected] Wien Flughafen Vienna Bahrain Airport Services Website: www.tntliege.com AUSTRIA P.O. Box 22285 Services: Ground Handling Services, Air Cargo Tel: +43 1 7007 35383 Muharraq, Bahrain Services, Tracking and Express Delivery, Cargo and Fax: +43 1 7007 36360 Passenger Aircraft. Email: Website: [email protected] Tel: +973 17 321 777 Services: Ground Handling Fax: +973 17 335 304 Email: [email protected] Website: www.bas.com.bh Flughafen Graz Bodenservices GmbH Services: Airport & Ground Operations, Cargo A-8073 Feldkirchen Services, Catering, Aircraft Engineering, Aircraft Graz Österreich Engineering Services WFS Belgium Austria Bedrijvenzone Machelen Cargo (BRUcargo) Tel: +43 316 292975 SKY AV Services Gebouw 712 bus 1 Fax: +43 316 292975 508 0GlDF/P 1830 Machelen &NBJM'(4@014!mVHIBGFOHSB[BUJOGPSNBUJPO! Building 1029, Road 3621 België mVHIBGFOHSB[BU Tel: +32 2 753 58 20 8FCTJUFXXXmVHIBGFOHSB[BU Al-Seef District 436 Services: Ground Handling & Passenger Services. Manama, Bharain Fax: +32 2 753 58 19 Tel: +973 13 661 122 Email: [email protected] Fax: +973 13 622 322 (Regional Vice-President) Email: [email protected] Website: www.wfsbelgium.com Services: Ground Handling, Permits, Flight Plan, Services: Aircraft Pushback/Towing, Baggage Fuel, Charter, Aircraft Parts Handling, Ramp Services, Refueling and Security. www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 45 GROUND SERVICE PROVIDERS
BENIN Email: [email protected] & gm.bg. CENTRAL AFRICAN REPUBLIC [email protected] Aviation Handling Services Web: www.goldair-handling.com Aviation Handling Services / AHS 08 BP 1097 Services: Supervision/Administration/Load Bangui Airport Cotonou Control, Passenger Handling, Baggage Handling BP 828, Bangui Benin (Loading/Unloading/Sorting), Ramp Handling, Central African Republic Tel: +229 21 30 91 82 Aircraft Services (Cleaning and De-Icing) and VIP Tel: +236 21 61 49 47 / +236 21 61 71 95 Fax: +229 21 30 46 46 Services. Fax: +236 21 61 78 59 Email: [email protected] Email: [email protected] / [email protected] Website: www.ahs-group.com Sofia Airport JSC Website: www.aeroportbangui.org Services: Ground and Cargo Handling. #VMh$ISJTUPQIFS$PMVNCVTv Services: Cargo Facilities, Passenger Facilities 4PlB #VMHBSJB BERMUDA Tel: +359 2 937 2003 (executive director) CHILE Fax: +359 2 937 2010 BAS Serco Ltd &NBJMQVCMJD!TPlBBJSQPSUCH Andes Airport Services S.A - LATAM Airlines Group P.O. Box GE 123 8FCTJUFXXXTPlBBJSQPSUCE Osvaldo Croquevielle Cardemil St. George Services: Ground Handling, Loading and Unloading #2211, CAMB Airport Bermuda Baggage, Cargo and Mail, Cabin Cleaning, Pudahuel, Santiago GE BX Administration Crews, Providing Air Starter Chile Tel: +441 293 5067 and Aircraft Tugs, Load Control and Balance Tel: +562 2 819 5422 Fax: +441 293 0996 Of Aircraft, Special Cargo Services Including Commercial contact: [email protected] Website: www.bas-serco.bm Dangerous Goods. Ops contact: [email protected] ; Services: Ground Handling, Passenger Services, [email protected] "JS5SBGlD$POUSPM (SPVOE&MFDUSPOJD4FSWJDFT Website: www.andesairportservices.com Bermuda Weather Services, Wildlife Control and CANADA Services: GSE, Cabin Cleaning, Bag Handling, Habitat Management. Cargo Handling (Lan Cargo).
BRATISLAVA LAN Airport Service Americo Vespucio 901, Comuna de renca Skyport Ltd 8660360 Santiago Letisko M.R.Stefanika Chile 820 01 Tel: +56 2 565 25 25 Bratislava Airport Terminal Services (ATS) Fax: +56 2 565 38 90 Tel: +421 905 727 925 111 Westport Plaza Drive Email: [email protected] Email: [email protected] Suite 400 Website: www.lan.com Website: www.skyport.sk St. Louis, Missouri 63146 Services: Check-In Services, Lounge Services, 4UBUJPOT1SBHVF ,PåJDF 1JFå BOZ 1PQSBE USA Passenger Assistance, Passenger Handling, Services: PAX Handling, Ramp Handling, Cargo Tel: +1 314 739 1900 Ticketing and Security. Handling, Load Control, Catering Services, Fax: +1 314 739 7070 Cleaning Of A/C, Lost and Found, Transportation, Email: [email protected] Supervising. Servisair-Swissport Chile Website: www.ATSSTL.com Manuel Avalos Prado 1850 Stations: Edmonton, AB (YEG), Moncton, NB (YQM), P O Box # 4 BRAZIL Montreal, QC (YUL), Vancouver, BC (YVR), Winnipeg, MB (YWG), Saskatoon, SK (YXE), Aeropuerto Internacional A. Merino Benitez Orbital Handling Services Calgary, AB (YYC), Charlottetown, PE (YYG), Pudahuel Terminal 1 - B Wing - Mezzanine Toronto, ON (YYZ) Santiago de Chile 07141-970 - Guarulhos Services: De-Icing, Passenger, Ramp Handling, Tel: +56 2 799 2126 PO Box 3032 - SP - Brazil Marshalling, Pushback, Fuelling, Loading and Fax: +56 2 601 9525 Tel: +55 11 2445 2740 Unloading, Cabin Cleaning, Cargo Services, GSE Email: [email protected] Fax: +55 11 2445 3019 Maintenance, Baggage Services, Lounge Services, Website: www.swissport.com Email: [email protected] Concierge Services. Services: Load Control and Communications, Website: www.grupoorbital.com.br Aircraft Loading/Unloading, Baggage Sorting, Services: Ramp, Passenger, Security, Technical, Capital Airways Inc. GPU, Push-Back, Water and Toilet Services, Aircraft Cargo and Executive Aviation. 2570 Highway 102, Unit #6 Servicing and Cleaning, Aircraft Line Maintenance Lincoln, New Brunswick and Bonded Store Administration. SATA E3B 9G1 Avenida Silv io de Noronha Tel: +506 446 3588 CHINA 361 Bloco A, 2 Andar , Castelo Fax: +506 446 3589 Email: [email protected] Air China Limited CEP 20021-010 Rio de Janeiro RJ, Brazil Ground Handling Dept. Tel: +55 213 814 9536 Website: www.capitalairways.com Fax: +55 213 814 9569 Services: Heated Hangar Space, Tie-Downs and Room 405 Email: [email protected] Ramp Parking, Fuel, Ground Power Units, Aircraft Capital International Airport Services: Cabin Cleaning, Check-In, Exterior Maintenance, Customs Clearance at Facility, Beijing 100621 Aircraft Washing, Passenger Assistance Unit, Catering, Rental Cars, Hotel Reservations and China (People’s Republic of) Ramp Services, Security, Ticketing, Loading And Flight Planning Services. Tel: +86 10 6459 2994 Unloading, Flight Planning, Boarding, Baggage Fax: +86 10 6456 3518 Handling, Cargo and Mail Handling, Cargo Servisair - Swissport Canada Email: www.airchina.com.cn Transportation, Dangerous/Hazardous Goods Jean Lesage Int’l Airport Website: [email protected] Handling and Customs Service. 505 rue Principal Services: Representation, Administration and Quebec City / Ville de Québec Supervision, Ramp Services Swissport Brazil ltd (Ground handling services) Load Control, Communications and Flight Québec, Canada Operations, Cargo and Mail Services, Support Aeroporto Internacional G2G 0J4 Services, Security de São Paulo/Guarulhos Tel: +1 514 748 2277 Rodovia Hélio Smidt, s/nr Email: [email protected] (CEO Canada) Beijing Aviation Ground Services Terminal de Passageiros 2 Website: www.servisair.com Services: Airport Ticketing Sales Desk, Arrival Beijing Capital International Airport Asa C, Piso Mezanino Hang’anbei Road 07141-970 - Guarulhos - São Paulo / Brasil and Transfer Services, Baggage Services, Check- Tel: +55 11 2445 4407 In Services, Dedicated Passenger Services, Gate Beijing 100621 Fax: +55 11 7853 5499 and Departure Services, Lost and Found Services, China. Email: [email protected] (Senior Vice Special Passenger and VIP Services Load Control Tel: +86 10 6456 0664 President LATAM) and Communications, Station Control, Station Fax: +86 10 6456 6060 Website: www.swissport.com Representation and Supervision, Aircraft Loading/ Email: [email protected] Services: Airport Ticketing Sales, Arrival and Transfer Unloading, De/Anti Icing, GPU, Push-Back, Water Website: Services, Baggage Services, Check-In Services, and Toilet Services and Aircraft Servicing and Services: Baggage Handling, Lounge Services, Dedicated Passenger Services, Gate and Departure Cleaning. Passenger Bussing and Ticketing. Services, Lost and Found Services, Special Passenger and VIP Services Load Control and Communications, BENLOG Airport Handling Services Station Representation and Supervision, Aircraft Rio de Janeiro International Airport Loading/Unloading, Baggage Sorting, GPU, Push- Tel: +55 213 353 2196 Back, Water & Toilet Services Aircraft Servicing and Fax: +55 217 707 2606 Cleaning, Aviation Security, Catering Services Liaise, WFS Email: [email protected] Fuel & Oil Liase and ULD Control. Pierre Elliott Trudeau 2200 Reverchon suite 116 Website: Montreal Services: Loading and Unloading Of Aircraft, Tow BULGARIA QC H9P2S7 Aircraft, Cleaning Aircraft, Operational Flight Canada Dispatcher, Drinking Water Supply and Waste GOLDAIR HANDLING BULGARIA Tel: +1 514 631 1240 Collection Aircraft (QTU) #MWE#SVTTFMT *OTJUVUFPG"JS5SBOTQPSU4PlB &NBJMFCSJMMJFU!XPSMEXJEFmJHIUDPN 1540, Bulgaria Tel. Website: www.wfs.aero Tel: +359 2 942 4164 Fax: +359 2 942 4145
46 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS
Guangzhou Baiyun International Airport Ground Fax: +357 26 007263 SAS Ground Handling Handling Services Email: [email protected] Box 150 Guangzhou Baiyun International Airport Co., Ltd. Website: www.lgshandling.com Copenhagen Airport Station: Paphos International Airport Investor Relations Services: Ramp Handling, Cargo Handling, 2770 Kastrup "JSQPSU*OUFSOBUJPOBM0GlDF#MEH(VBOH[IPV Passenger Handling, Services Crew Tel: +45 3232 0000 Baiyun Int’l Airport Accommodation & Transfers Email: [email protected] Guangzhou City , GD 510470 Website: www.swissport.com China Swissport Cyprus Tel: +86 20 3606 3595 / 3606 6999 0GlDF Email: Website: Larnaca International Airport Services: Ground Handling, Passenger Services, P.O.Box 43016 Air-Transport Services, Aircraft Maintenance, Larnaca 6650 WFS Denmark A/S Aviation Emergency Rescue Services, Aviation Cyprus Copenhagen Airport Security Screening Services, Aviation Insurance Tel: +357 2400 8781 Kystvejen, 32 Agency, Air Transportation Technology, Fax: +357 2400 8782 2116 Kastrup Aeronautical Information Services and Electrical Email: [email protected] Copenhagen and Mechanical Equipment Maintenance Services. Website: www.swissport.com Services: Baggage Services, Check-In Services, Tel: +45 3246 5020 Fax: +45 3246 5001 Shanghai Eastern Logistics Co. Ltd Dedicated Passenger Services, Gate and Departure Services, Lost and Found Services, Email: [email protected] No. 66, Airport Avenue, Special Passenger And VIP Services, Load Control Website: www.wfs.aero Shanghai Pudong Int’l Airport, and Communications, Station Control, Station Shanghai 201207, Representation And Supervision, Aircraft Loading/ DOMINICAN REPUBLIC P.R.China Unloading, Baggage Sorting, GPU, Push-Back, Tel: +86 21 6885 4395 Water and Toilet Services and Aircraft Servicing Fax: +86 21 6885 4396 and Cleaning. Email: [email protected] Website: www.easternlogistics.cn Airport Locations: IATA: SHA & PVG; ICAO: ZSSS CZECH REPUBLIC Menzies Aviation (Dominic Republic) & ZSPD Airport Prague Deposito #6 Services: Air Cargo & Mail Ground Handler -FUJåU 1SBIB BT Terminal de Carga, (Providing Warehousing Services) K Letišti 6/1019, 160 08 Praha 6 Las Americas Internacional Airport, Tel: +420 220 111 888 Santo Domingo, COLOMBIA Fax: +420 2 3535 0922 Dominican Republic Email: [email protected] (CEO) lenka. DESACOL SA Tel: +1 809 549 0001 Ext. 23 [email protected] Fax: +1 809 549 2212 El Dorado Airport Website: www.prg.aero Email: [email protected] Cargo Terminal No 1 Services: Flight Preparation, Baggage Handling, Website: www.menziesaviation.com Bogota Aircraft De-Icing, Loading and Unloading, Mobile Services: Ticketing, Check-In, VIP Lounges, Load Colombia Mechanization Equipment, Toilets and Water and Control, Aircraft Loading and Unloading, Cabin Tel: +57 1 413 9494 Aircraft Fuelling. Cleaning, Toilet and Water Services, Aircraft Fax: +57 1 413 8113 Ground Power and Start-Up, De-Icing, Pushback Email: [email protected] Brno Airport and Towing, Customer Complaints Handling, Website: www.desacol.com.co -FUJåU #SOPBT Independent Call Centres, Airside and Landside Services: Passenger Handling, Ramp Handling, -FUJåU #SOP5V BOZ 5V BOZ Bussing, Secondary Tracing, LZ Storage and Operational Support, Cargo Handling and Cleaning 627 00 Brno Management. Services. Tel: +420 545 521 309 Email: [email protected] Swissport Dominicana S.A COSTA RICA Website: www.brno-airport.cz Aeropuerto Internacional de Las Americas Services: Crew Room, Catering, Ground Transport, La Caleta Aeroservicios AS "JS'VFM )BOHBST "JS5SBGlD$POUSPM Santo Domingo PO Box: 83-4003 Republica Dominicana Alajuela Tel: +1 809 508 2277 Ext. 1226 Costa Rica Fax: +1 809 508 3233 Tel: +506 8347 9652 Email: [email protected] (CEO) Fax: +506 2430 5715 Website: www.swissport.com Email: [email protected] Menzies Aviation (Czech), sro Services: Airport Ticketing Sales Desk, Arrival Website: www.aeroservicios.co.cr The Airport 57/1049 and Transfer Services, Baggage Services, Check- Services: Escort Service for VIP’s and Crew, In Services, Dedicated Passenger Services, Gate Aircraft Ground Guidance and Maintenance, 161 00 and Departure Services, Lost and Found Services, Aircraft Servicing, Hotel and Transportation Praha 6 Special Passenger and VIP Services, Load Control Arrangement, Catering Arrangement, Aircraft Tel: +420 220 114 617 and Communications, Station Control, Station Security Arrangement and Fuel Coordination. Fax: +420 235 360 001 Representation and Supervision. Email: jana.nagy@menziesaviation Website: www.menziesaviation.cz CYPRUS Services: Passenger Handling, Ticket Sales, VIP DUBLIN Airport Lounge, Balancing Aircraft, Operating 2Serve Reports, Airport Slots, Loading And Unloading Sky Handling Partner Ltd. Larnaca International Airport, Larnaca Baggage, Cargo And Mail, Cleaning Aircraft, Toilet Horizon House Cyprus and Water Supply, Ground Source Energy and Unit 4 Tel: +357 2484 7445 Aviation Engines Start Running ASU, Aircraft De- Corvallis Park Fax: +357 2464 3055 Icing, Provision Of Accommodation, Negotiating Dublin Airport Email: [email protected] With Suppliers Of Aviation Fuel, Provision Of Tel: +353 1 808 0300 Website: www.2-serve.com Catering Services. Services: Passenger Handling, Ramp Supervision, Fax: +353 1 808 0399 Load Control, Operations & Station Co-Ordination, Website: www.skyhandlingpartner.ie General Representation, Private/Corporate SKYPORT a.s. Services: Check-In, Boarding & Arrivals, Ticket Desk, Handling and Cargo Services Laglerove 1075/4, Baggage Tracing, Ramp Handling, Load Control. Prague 6, 161 00, Abelair Aviation Czech Republic ECUADOR Tel: +420 224 304 111 Larnaca Airport, Fax: +420 224 304 250 Jet Handling FBO 0GlDF/P Email: [email protected] Catalina Aldaz N34-181 y Av. Portugal P.O Box 43013 Website: www.skyport.cz &EJlDJP5JUBOJVN** 0lDJOB 6650 LARNACA-CYPRUS Services: Ground and Cargo Handling Services, Quito-Ecuador Tel: +357 2400 8650 IATA Flight Ticket Sales Points. Tel: +593 2 2259 431 / 333 116 Fax: +357 2400 8652 Fax: +593 2 2439 850 Email: [email protected] Email: [email protected] Website: www.abelair.com.cy DENMARK Website: www.jethandling.com 4FSWJDFT0CUBJOJOH0G4MPU"OE5SBGlD$MFBSBODFT Aviator Denmark A/S 4FSWJDFT-BOEJOH1FSNJUTBOE0WFSmJHIU1FSNJUT Cargo Control, Aircraft Loading/Unloading/ Vestvej 4 Fuel, Hotel Reservations, Catering, Security and Supervision/Cargo, Fuelling (Third Party), Catering Transportation. (Third Party), Engineering Assistance (Third Party), 2770 Kastrup, Denmark Crew Accommodation and Transport. $POUBDU0MF#SJOLTn"OEFSTFO .BOBHJOH%JSFDUPS Email: [email protected] Swissport Ecuador Website: www.aviator.eu Jose Joaquin de Olmedo Airport LGS Handling Ltd Services: Ramp Services, Passenger and Baggage Guayaquil Larnaca International Airport Handling, Load Control. Flight Operations and Ecuador P.O.Box 43004, Crew Administration, Airport Lounges, Station 16055 6650 Larnaca Supervision, Crew Transportation, Ticketing and Tel: +593 8 6256 978 Tel: +357 26 007267 Lounge. Fax: +593 4 2590 260 Ext. 236
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 47 GROUND SERVICE PROVIDERS
Email: [email protected] National Aviation ESTONIA (Senior Vice President) 110 ElNil Street Tallinn Airport GH Ltd Website: www.swissport.com Dokki, Giza Services: Airport and Ticketing Sales Desk, Arrival Lennujaama 12, & Transfer Services, Baggage Services, Check-In 12311 11101 Tallinn, Estonia Services, Dedicated Passenger Services, Gate Egypt. Tel: +372 605 8733 / 605 8421 and Departure Services, Lost and Found Services, Tel: +2 02 3335 3400 / +2 02 3336 7757 Fax: +372 605 8319 Special Passenger and VIP Services, Load Control Fax: +2 02 3760 3939 Email: [email protected] and Communications, Station Control, Station Email: [email protected] Website: www.groundhandling.ee RepresentationÆ and Supervision, Aircraft Loading/ Website: www.nationalaviationeg.com Head of GSE Procurement: Mr Jarno Mand, Email: Unloading, Baggage Sorting, GPU, Push-Back, Water 4FSWJDFT-BOEJOH1FSNJTTJPO 0WFSmZ1FSNJTTJPO [email protected] and Toilet Services, Aircraft Servicing and Cleaning. 5SBGlD3JHIUT 7JTBT 3BNQ)BOEMJOH 1BTTFOHFS Services: Ground Handling Services. Handling, Luggage In/Out Dispatching, Aircraft Cleaning, Flight Plans, Weather Reports and EGYPT Communications. EQUATORIAL GUINEA Aero Services Egypt Aviation Handling Service (Guinea Ecuatorial) SA 17 Al Adeeb Aly Adham Street New Star Aviation Services Egypt Menzies Aviation Partner Heliopolis Cairo 6 A Gawad Hosni Street, Mohamed Farid Aeropuerto Int’l de Malabo 11361 Egypt P.O Box 327, 2073 GECOTEL Tel: 20 2 2267 0778 / 20 100 006 3096 Cairo, Egypt Bioko Norte, Malabo Fax: 20 2 2267 0778 Tel: +202 22694117 Fax: +202 22664303 Equatorial Guinea Email: [email protected] Tel: +2 40 33 309 1478 Ext. 1057 Website: www.asegrp.aero Website: www.nsas-aviation.com Email: [email protected] Fax: +2 40 33 309 9338 Services: Global Flight Support, Passenger Website: www1.ahs-group.com Handling, Ramp Supervision, Full Handling Email: [email protected] Services: Passenger handling, Ramp supervision, Services: Aircraft Pushback/Towing, Cabin Cleaning, Arrangement, Fuel Arrangement, In-Flight Service Check-In, De-Icing, Ground Power Supply, Load Control/ Arrangements, Executive Flights Handling, Hotel 3FQSFTFOUBUJPO MBOEJOHQFSNJUT 0WFSmJHIU rights, slot coordination, Hotel reservations and Weight Balance, Loading/Unloading, Passenger Accommodation & Transportation, Third Party Bussing, Ticketing, Toilet and Water Services. Payments, Cargo Handling Arrangements. transportation, Baggage handling, Flight dispatch, 'MJHIUQMBOOJOH *OmJHIUDBUFSJOH 'VFMMJOH Ticketing, VIP services, Document fraud check, FIJI Egyptian Aviation Services Company EAS Irregularity and emergency operations support, Cairo International Airport, Terminal 1 Ambulance Air Terminal Services Ltd EgyptAir Tower, Floor 6 Cruickshank Road 11776 Spot Air Nadi Airport, Fiji Islands Egypt 1180 Ministers Square, Tel: +679 672 2777 Tel: +20 2 2265 2403 / 2268 8732 Fax: +679 672 0442 Fax: +20 2 2267 0925 / 2266 8777 Block 16, Email: [email protected] (Manager Cargo & Ramp Email: [email protected] Sheraton Heliopolis, Services) Website: www.eas-eg.com Cairo (Egypt address) Website: www.ats.com.fj Services: Complete Ground Handling Services, Tel: +202 2266 8840 Services: Fix Based Operations (FBO), Cargo Mainly Passenger, Load Control and Ramp Fax: +202 2266 7100 Sales, In-Flight Catering, Passenger and Baggage Handling, Representation, Administration &NBJMJOGP!mZTQPUBJSDPN Handling, Cargo and Ramp Services, Engineering & and Supervision, Communications and Flight 8FCTJUFXXXmZTQPUBJSDPN Maintenance, Cabin Services and Background Support. Operations, Catering and Cargo, Lost and Found, Other Locations: 40 Berliner Allee, 30175, Support Services. Hannover (Germany address) 5 Jupiter House, Calleva Park, Aldermaston, FINLAND Reading, Berkshire. (UK address) Egypt Jet Aviation Services: Executive Groups, Incentive Flights, Special Airpro Ltd Airport Rd Groups, International Tourism, Holiday Charter Flights, Lentajantie 1 D, 3rd Floor Airport Area, Heliopolis, Cairo Government Personnel, Military Flights, Material Air Tel: +358 20 708 000 Landmark: Inside Cairo International Airport - Transportation, Cargo Flights. Fax: +358 20 708 2559 Terminal 1 &NBJMKBOOFIBUUVMB!BJSQSPl .BOBHJOH%JSFDUPS 8FCTJUFXXXBJSQSPl Tel: +02 2290 0502 Top Aviation Services: Ground Handling, Security, Airport Services Fax: +02 2291 9599 Building 9 Square number 1153 Email: [email protected] Website: www.eja.com.eg Masaken Sheraton, Aviator Finland 4FSWJDFT0WFSmJHIUBOE-BOEJOH1FSNJTTJPO Heliopolis 11361 3BIUJLVKB 7"/5""n'JOMBOE Hotel Accommodation, Handling Services, Ramp Cairo Veijo Karosvou, Managing Director Equipment, Handling Assist, Crew and Passenger Egypt Email: [email protected] Cargo Handling, Refuelling, VIP Services, Tourism Tel: +20 2 267 8714 x111 Website: www.aviator.eu Services, Ambulance Flight Services, Loading and Fax: +20 2 267 8711 Services: Representation & Admin, Ramp Services, 0GmPBEJOH)BOEMJOH$BSHP'MJHIUT Email: [email protected] / PAX Services, Support Services, Deicing, Load [email protected] Control, Comms & Op and Ticketing. International Aviation Business Website: www.topaviation.com Services: Representation, Administration and 12 Saraya Elguezira, 2nd Flr Supervision, Passenger Services, Ramp Services, ISS Aviation Oy PO Box 2387 Load Control, Communications and Flight Rahtitie 3 01531 Vantaa Zamalek, Cairo-Egypt Operations, GSE Maintenance, Fuel Suppliers, Finland Tel: +202 2 735 1303 Baggage Handling, Lost and Found, Cargo and Tel: +358 505 735 374 Fax: +202 2 735 1301 Mail Services Support Services, Security, Aircraft &NBJMUPNJWJJUBOFO!JTTl Email: [email protected] Maintenance. 8FCTJUFXXXJTTBWJBUJPOl Website: www.iab-group.aero Stations: HEL, TKU, TMP, KUO, VAA, OUL Services: Permits, Crew & Passengers Handling, Services: Full GH and other Airport Services. Ramp Handling, Catering, Lost and Found, Hotel Tiger Aviation Services (TAS) Accommodation, Transfers, Fuel, Safety & Security Sheraton buildings, Square 1164, bld. 7 Northport Ltd and Maintenance. Cairo Egypt Helsinki-Vantaa Airport 01053 Finnair Link Aero Trading Agency Tel: +2 022 267 5547 Fax: +2 022 267 8220 / 267 5548 Finland 19 Ismail Mohamed St. Email: [email protected] / Tel: +358 9 818 5706 Business Tower Nr.2, [email protected] Fax: +358 9 818 5351 'PVSUImPPS Website: www.tiger-aviation.net &NBJMTBMFT!OPSUIQPSUl P.O Box 203, Zamalek 11211, Other Locations: Moscow, Paris 8FCTJUFXXXOPSUIQPSUl Cairo, Egypt Services: Representation, Administration and Services: Cabin Cleaning, Check-In, De-Icing, Tel: +202 2735 2025 Supervision, Passenger Services, Ramp Services, Lounge Services, Ramp Services, Ticketing. Fax: +202 2735 9309 Load Control, Communications and Flight Website: www.linkagency.com Operations, Cargo and Mail Services, Support Swissport Finland Email: [email protected] Services, Security, Aircraft Maintenance. Teknikontie 7 Email: [email protected] P.O.Box 37, 01530 Vantaa Services: Passenger Handling, Ramp Supervision, Z-Aviation Services Finland Representation, Landing Permits, Over Flight 17 Mostafa Rafaat St Tel: +358 40 523 2322 / 50 562 6062 Rights, Slot Coordination, Hotel Reservations and Fax: +358 9 773 1086 Transportation, Baggage Handling, Flight Dispatch, Block 1138 Sheraton Heliopolis Email: [email protected] Flight Planning, In-Flight Catering, Fuelling, Website: www.swissport.com Ticketing, VIP Services, Document Fraud Check, Cairo Tel: +20 2 2268 7914 Services: Arrival & Transfer Services, Baggage Irregularity and Emergency Operations Support, Servicers, Check-In Services, Dedicated Ambulance Flights Services, Military Aircraft Fax: +20 2 2268 7908 Email: [email protected] Passenger Services, Gate and Departure Services, Aircraft Line Maintenance, Aircraft Services, Lost & Found Services, Load Control Leasing, Security Services, Cargo Handling, Liaison Website: www.zasair.com Services: Ground Handling, Ramp and Cargo and Communications, Station Control, Station With Tour Operators. Representation and Supervision, Aircraft Loading/ )BOEMJOH -BOEJOHBOE0WFSmJHIU1FSNJUT Unloading, Baggage Sorting, De/Anti Icing, GPU, Push-Back, Water & Toilet Services, Aircraft Servicing and Cleaning.
48 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS
FRANCE Servair France AVIAPARTNER SAS Immeuble Altaï Orlytech - Bâtiment 529 3PJTTZQ¬MF0VFTUn SVFEF3PNFn#1 4, Allée Hélène Boucher 95726 Roissy Charles de Gaulle Cedex Tel: +1 48 64 85 85 AeroGround Flughafen München GmbH F-91325 Wissous Cedex Fax: +1 48 64 85 00 France Email: [email protected] P.O. Box 23 175 5 Tel: +33 1 74 22 14 93 Website: www.servair.fr 85326 Munich Airport Email: [email protected] Services: Airline Catering, Airport Assistance Germany Website: www.aviaprtner.aero Services, Cabin Cleaning, Press Handling, Airport Tel: +49 89 9752 1001 / 9752 1004 Stations: La Rochelle (LRH), Lille (LIL), Lyon (LYS), Lounge Management, In-Flight Duty Free Sales, Fax: +49 89 9752 1006 Marseille (MRS), Nantes (NTE), Saint Nazaire Airport Services Training, Consulting Services. Email: [email protected] (NTE), Nice (NCE), Strasbourg (SXB), Toulouse [email protected] (TLS), [email protected] Bordeaux (BOD) Swissport France Website: www.munich-airport.de/aeroground Services: Flight Supervision: Slot Management, 26-28 rue des voyelles Services: Ramp, Passenger & Cargo Handling, General Flight Plans, Loading Plans, Drawing Up Weight Zone de Fret 4 / Batiment 3520a Aviation Services and Infrastructure Services. Estimates and Weather Information Files BP 51441 Roissy en France - Service Coordination: Handling Loading And 95944 Roissy CDG CEDEX AHS Handling Services Unloading, Transferring and Sorting Baggage, FRANCE Airport Plaza, Haus D Passenger and Crew Transportation - Various Tel: +41 22 799 23 00 Ebene 4 Aircraft Operations: Arrival/Departure Guidance, Fax: +41 22 799 3167 Help With Aircraft Placing, Fuelling, Help With Email: [email protected] Airport Terminal 1 Starting (ASU, GPU), Interfacing With The Caterer Website: www.swissport.com D-22335 Hamburg and The Fueller, Water Supplies, Cabin Cleaning, Services: Bonded Warehousing, Cargo and Mail Tel: +49 40 5075 2093 De-icing (Paris-Orly), Transporting Cargo and Mail Handling, Full Export and Import Document Email: [email protected] (station manager) From Warehouses Handling, ULD Control and Management, Trucking, Website: www.ahs-de.com $BSHP4DSFFOJOH #BDL0GlDF4VQQPSUBOE3FBEZ Services: Passenger Services, Operations, Ramp Alyzia For Carriage Service. Services, Lost & Found IATA Ticketing, VIP Service, Avenue Charles de Gaulle Porter Services and CTS Helpdesk. 95700 Roissy-en-France France AirPart Tel: +33 1 74 37 75 69 Flughafenstraße 100 Fax: +33 1 48 62 57 67 90411 Nürnberg Email: [email protected] / generalaviation@alyzia. WFS EUROPE Germany com 6, rue du Pavé Zone de Fret 6 Tel: +49 911 937 1278 Website: www.alyzia.com BP 11546 95709 Roissy CDG Email: [email protected] Services: Passengers Services, Baggage Handling, FRANCE Website: www.airpart.de Load Control & Dispatch, Aircraft Handling, Crew Tel: +33 1 70 76 00 00 Services: Passenger Services, Ramp Services: Handling Loading and Unloading, Passenger Transport, Crew Fax: +33 1 70 76 00 40 Transport, PRM-Special Service, Baggage Handling, Website: www.wfs.aero Freight Transport, Aircraft Cleaning, Water and Argos VIP Private Handling S.r.l. Services: Cargo, Ramp, Passenger, Baggage Wastewater Service, Push-Out/Towing, Aircraft De- Via Appia Nuova 1605 Handling Airport Locations: Since the company’s founding Icing. Cargo Service and General Aviation. 00043 Ciampino Intl Airport in 1983, WFS has established itself as a leader Tel: +39 06 7934 1396 throughout the Aviation Community by providing Airport Bremen Fax: +39 06 7184 658 Flughafenallee 20, 28199 Bremen Email: [email protected] / [email protected] a broad array of quality and reliable Ground Website: www.argosvph.com 4FSWJDFT8'4IBTmPVSJTIFEJOTDPQFBOE Germany Services: Short Time Permits, Over-Flight, Visas presence and now services over 107 of the world’s Tel: +49 421 5595 0 and Customs, Catering, Ground Operations, Crew major airports. Fax: +49 421 5595 341 Services, Charter Services, Jet Fuel. Email: [email protected] GEORGIA Website: www.airport-bremen.de Groupe Europe Handling AFS GROUND HANDLING LTD Cargo Zone 4 Aviapartner GmbH Tbilisi International Airport, Airport Frankfurt 3, rue du Té Georgia 93290 Tremblay-en-France CargoCity Süd - Geb. 543 Tel: +995 322 948161 / 433146 D-60549 Frankfurt Tel: +33 14 816 1722 Fax: +995 32 2948796 Fax: +33 14 816 1716 Germany &NBJMPGlDF!BGTHIDPNHF Email: [email protected] Email: [email protected] Website: www.afsgh.com.ge Website: www.groupe-europe-handling.fr Website: www.aviapartner.aero Services: Ground Handling, Cargo Handling, Crew & Stations: Düsseldorf (DUS), Hannover (HAJ) Services: Aircraft Washing/Refuelling, Crew PAX Services, VIP Lounges, Weather and NOTAMS. Transport, Cabin Cleaning, Baggage Handling. Services: Passenger Handling Services and Ramp Handling Services. MAP Handling GERMANY Aéroport Nice Côte d’Azur Acciona Airport Services, Frankfurt GmbH Cargogate Flughafen München GmbH Terminal 1 - 06281 Nice Frankfurt Airport P.O. Box 23 18 35 Sita: NCETRXH Terminal 2E, Room 149.5193 85327 Munich-Airport Tel: +33 4 93 21 82 65 / 21 82 88 P.O. Box 150 / 071 Germany Fax: +33 4 93 21 82 08 D-60549 Frankfurt Tel: +49 89 975 92000 &NBJMmPSFODFBVHVTUZOJBL!NBQIBOEMJOHDPN GERMANY Fax: +49 89 975 92006 Website: www.map-handling.com Tel: +49 69 690 24964 Email: [email protected] Services: Cargo Activities, Ground Handling Fax: +49 69 690 59274 Website: www.munich-airport.de/cargogate Services, Flight Assistance, Aircraft Fuelling, Email: [email protected] Services: Cargo Warehouse and Document Handling Catering/Loading Services. Website: www.acciona-aiportservices.com Services: Passenger Services, Operations and Celebi Cargo Gmbh Paris Vatry Airport Load Control, Ramp Services, Lost & Found, Cargo, Building 579 Executive Aviation, Ticket Sales, Air Bridge and Off 60549 Frankfurt am Main, B.P. 80005 Airport Services. Chalons-en-Champagne Germany 51555 France Tel: +90 216 666 66 85 Tel: +33 3 26 64 82 25 Aerogate München GmbH Fax: +90 216 630 36 30 Fax: +33 3 26 64 82 11 P.O. Box 23 15 33 Email: [email protected] Email: [email protected] (CEO) 85324 Munich Airport Website: www.celebicargo.de Website: www.parisvantry.com Germany Services: General cargo handling, Special cargo Services: Ramp, Cargo, Customs, Aircraft Noise Tel: +49 89 9752 1001 / 9752 1004 handling, Express cargo handling, Warehousing, Level, Fire Service, Palletization/Depallaetization, Fax: +49 89 9752 1006 Cargo transportation, Truck handling, Door Special Handling, Bondage Storage, X-Ray and Ras Email: [email protected] delivery, Customs services, Weight & volumetric Cargo Security Technology. Website: www.munich-airport.de/aerogate checks, Ground handling integration, Ramp Email: [email protected] services, Passenger services, Security, Operation SATAB Handling Services: Ticketing, Operations, Arrival Services, services, Fuel supplies, ULD Control Training, Flight Preparation, DCS Support and Aéroport de Bastia Passenger Services. BP11 n-6$$*"/" Tel: +33 495 54 54 11 Fax: +33 495 54 55 30 Email: [email protected] Fraport AG Website: www.satab.aero Frankfurt Airport Services Worldwide Services: Airport Representation, Load Control/Weight 60547 Frankfurt am Main Balance, Passenger Handling, Passenger Services, Tel: +49 69 6900 Ramp Services, Representation and Security. Email: [email protected] Website: www.fraport.de www.frankfurt-airport.de www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 49 (306/%4&37*$&1307*%&34
Services: A Complete Range Of Ground Services, Lufthansa Airport Services Dresden GmbH Aviation Handling Services Ghana Ltd Passenger Handling, Ramp Handling, Wilhelmine-Reichard Yakeima Square Flight & Ground Operations, Cargo Services, Ring 1 in Dresden, Klotzsche Dzorwulu Infrastructure Services, Executive Aviation. Phone: +49 711/ 990 88 30 Accra Fax: +49 711/ 990 88 35 Tel: +(0) 302 767 467 Flughafen Düsseldorf Ground Handling GmbH Email: [email protected] Services: Transportation, Distribution, Cargo and P.O. Box 300353 Website: www.airport-services-dresden.com Handling. 40403 Düsseldorf Services: Passenger Services, Aircraft Handling, Germany. Flight Operation, Ramp Services, Business & Æ VIP Charter, Ticketing, Lost And Found, Special GREECE Tel: +49 2 114 215 2002 Fax: +49 2 114 215 2005 Services. Athens Aviation Signature SA Email: [email protected] Athens International Airport Website: www.groundhandling-dus.de LUG - Air Cargo Handling 80079 El. Venizelos Services: Baggage Handling, Ramp Handling, Cargo City Sud, Geb 537 Athens, 19019 Passenger Handling, Operations, Aircraft De-Icing Frankfurt 60549 Tel: +30 210 353 3717 and Special Services. Germany Fax: +30 210 353 2407 Tel: +49 69 69 819 510 &NBJMBUI!TJHOBUVSFmJHIUHS Fax: +49 69 69 811 012 8FCTJUFXXXTJHOBUVSFmJHIUDPN Email: [email protected] Services: Fuelling, Domestic & International Website: www.lug-fra.de Handling for all Aircraft Types, Technical, Handling Stations: Frankfurt (FRA), Munich(MUC) "5$'MJHIU1MBOT 1BSLJOH1FSNJTTJPOTBOE5SBGlD Fraport Ground Services Services: Cargo and Mail Services Rights, Ground Slot Co-Ordination for Commercial, 60547 Frankfurt / Main Cargo - ADHOC or Flight Series, V.I.P. Passenger Germany N*Ice Aircraft Services and Support GmbH Lounge, VIP Passenger & Crew Assistance, VIP Tel: +49 69 690 71101 Passengers Meet & Greet Services, VIP Passenger Frankfurt Airport Center 1 & Crew Services, Handling And Fuelling, Email: [email protected] (Senior Vice President Hugo-Eckener-Ring Ramp and Passenger Services.) Website: www.fraport-groundservicess.com 60549 Frankfurt am Main Goldair Handling Services: Ground Handling: Ramp and Transport Germany Athens International Airport “El. Venizelos” Services, Passenger Services and Cargo Services. Tel: +49 69 690-21596 Fax: +49 69 690-59422 #VJMEJOH TUmPPS Email: [email protected] 19019 Spata Fraport Cargo Services. Website: www.nice-services.aero Greece Services: Provision and Operation Of Aircraft De- Tel: +30 210 354 3000 Alles geht. Icing Infrastructure, Aircraft De-Icing at Frankfurt Fax: +30 210 354 3750 Airport, Training of De-Icing Personnel and Email: [email protected] Fraport Cargo Services GmbH Consulting on Aircraft De-Icing. Website: www.goldair-handling.com CargoCity South, Bldg. 532 Services: Supervision/Administration/Load 60549 Frankfurt/Main Sky Care Aviation Services GmbH Control, Passenger Handling, Lounge, Baggage Germany Handling (Loading/Unloading/Sorting), Cargo Flughafen Frankfurt HBK 090 and Mail Transportation and Warehouse, Ramp Tel: +49 69 690 70231 60549 Frankfurt/Main Fax: +49 69 690 59162 Handling, Aircraft Services (Cleaning and De-icing) Email: [email protected] Germany and VIP Services. Website: www.fraport-cargo.de Tel: +49 178 759 2273 Fax: +49 615 166 2342 Email: [email protected] Interservice SA GAS – German Aviation Service GmbH Website: www.skycare-fra.com Athens 19400 P.O. Box 980146 Services: Airport Representation, Cabin Cleaning, Greece 51129 Cologne Check-In, Exterior Aircraft Washing, Load Control/ Tel: +30 2130 188 100 Germany Weight Balance, Lounge Services, Representation, Fax: +30 2130 188 105 Phone: +49 2203 955 1550 4MPU$PPSEJOBUJPO 5JDLFUJOHBOE5SBGlD3JHIUT Email: [email protected] Fax: +49 2203 955 1555 Website: www.interservice.gr Website: www.germanaviation.com VG Cargo Services: PAX Handling, Cargo Handling, Email: [email protected] VIP Handling, Ramp Handling, Load Control, Building 860 Hahn Airport Representation and Fuel Supply. Services: Handling Services: Passenger and Crew Germany Transportation, Meet and Greet, Immigration Tel: +49 65 43 50 9898 Assistance, De-Icing, GPU, Lavatory and Water, Fax: +49 65 43 50 9886 Pandair Airline Handling Services SA #BHHBHF)BOEMJOH 'MJHIU#SJFlOHT"OE$VTUPNT Email: [email protected] 379 Syngrou Ave. & Immigration. Catering, Landing Permits and Website: www.vgcargo.de Athens 17564 Airport Slots, FBO and Lounge Facilities. Services: Representation, Administration and Greece Supervision, Cargo And Mail Services, Support Tel: +30 210 942 6809 GlobeGround Berlin GmbH & Co. KG Fax: +30 210 942 8579 Postfach 970263 Services Email: [email protected] 12702 Berlin Website: www.panair.gr Schönefeld Wisag Ground Service Holding Services: General Aviation, Safety and Security, Tel: +49 30 8875 6912 / +49 30 6091 8235 Herriotstraße 3 Training, Passports Screening, Aircraft Guarding, Fax: +49 30 6091 8239 60528 Frankfurt am Main Catering, Baggage Transportation, Cargo, Security Website: www.globeground-berlin.com Germany Audits, Cruise-Flights Security, Safety, Flight Email: [email protected] Tel: +49 69 505044 145 Planning, Weather Charts, Slot Management, Services: We Are Able To Offer A Complete Fax: +49 69 505044 152 Flight Watch, Load Control, Communication, Ground-Handling Service Package. Passenger Website: www.aviation.wisag.de Crew Administration, Catering Services, Fuelling Services, VIP Services, Ramp Services, Flight Services, Facilities and Equipment. Operations, Training & Consulting and Special Services. Skyserve Handling Services SA Athens International Airport Jettainer GmbH Building 23 (Cargo) Am Prime Parc 17 WFS Germany 19019, Spata, Attiki D-65479 Raunheim Cargo City Sud Geb 556 Tel: +30 210 356 4309 / 356 4310 Tel: +49 6142 1770 0 60549 Frankfurt Airport Fax: +30 210 356 4576 Fax: +49 6142 1770 420 Germany Email: [email protected] Email: [email protected] Website: www.skyserv.aero Tel: +49 69 5968 190 Airport Locations: Karpathos (AOK), Athens Website: www.jettainer.com Fax: +49 69 5968 199 Services: ULD Supply Chain and Management (ATH), Alexandroupouli (AXD), Corfu (CFU), Chania Website: www.wfs.aero (CHQ), Kefalonia (EFL), Araxos (GPA), Iraklio Services: Cargo Handling, Ground Handling, (HER), Ioannina (IOA), Ikaria (JIK), Chios (JKH), Losch Airport Service GmbH Baggage, Ramp and Passenger Services. Technical Kalimnos (JKL), Mikonos (JMK), Naxos (JNX), Sitia PO Box 23 02 70 Services. (JSH), Skiathos (JSI), Syros (JSY), Santorini (JTR), 70622 Stuttgart Astipalaia (JTY), Kos (KGS), Kithira (KIT), Kalamata Germany GHANA (KLX), Kasos (KSJ), Kastoria (KSO), Kavala (KVA), Tel: +49 711 990 8830 Kozani (KZI), Kastelorizo (KZS), Leros (LRS), Fax: +49 711 990 8835 Aviance Ghana Limnos (LXS), Mitilini (MJT), Milos (MLO), Preveza Email: [email protected] Kotoka International Airport (PVK), Rhodes (RHO), Thessaloniki (SKG), Samos Website: www.loschairportservice.de Accra, Ghana (SMI), Anhialos (VOL) and Zakinthos (ZTH) Services: Loading and Unloading, Toilet and Water, Tel: +233 302 778 025 Services: Passenger and Aircraft Handling, Baggage Transport, Ground Transport, Aircraft Fax: +233 302 778 024 Executive Aviation Handling, PRM Services, Airport and Crew Operation Support, Start-Up Assistance, Email: [email protected] -PVOHF $BSHP)BOEMJOH "JSQPSU5JDLFU0GlDF Passenger Services, Pre-Flight Support and De- Website: www.avianceghana.com Service, Airside Catering Transportation Service, Icing and Anti-Icing Services. Services: Representation, Administration and Administration and Representation, SLOT Support/ Supervision, Passenger Handling, Cargo Handling, Monitoring and Flight Support Operations 24/7, LSG skychef Cargo Tracker, Ramp Services, Load Control, Aircraft Deep Cleaning Services, Catering And Fuel Website: www.lsgskychefs.com Communications and Flight Operations, Cargo & Arrangements. Mail Services, Support Services & Security
50 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS
Swissport Hellas Sud HONG KONG Malév Ground Handling Ltd. Athens International Airport Hong Kong Airport Services Ltd (HAS) Budapest Liszt Ferenc International Airport Eleftherios Venizelos 4/F, Dragonair House, 11 Tung Fai Road, Hungary Building 12, GR - 19019 Spata Tel: +36 70 669 7612 Tel: +30 210 353 7088 Hong Kong International Airport Fax: +36 1 296 8207 Fax: +30 210 353 7821 Lantau Email: [email protected] Email: [email protected] Hong Kong Website: www.malev.hu/groundhandling Website: www.swissport.com Tel: +852 2928 0100 Services: Aircraft Handling, Passenger Handling, Services: Airport Ticketing Sales Desk, Arrival and Fax: +852 2928 0141 Lounge & VIP Services, De-Icing and Station Transfer Services, Baggage Services, Check-In Email: Management. Services, Dedicated Passenger Services, Gate and Website: www.has.com.hk Departure, Lost and Found, Special Passenger Services: Aircraft Handling, Baggage Services, and VIP, Load Control Communications, Station Cargo Services, Flight Dispatch, Load Control, ICELAND Control, Station Representation and Supervision, Passenger, Services, Service Control, Ticketing and Airport Associates Aircraft Loading/Unloading, Baggage Sorting, Transport Services. P.O.BOX 40 Anti/De-Icing, GPU, Push-Back, Water & Toilet Building 10 - IS-232 Services, Aircraft Servicing and Cleaning, Baggage Jardine Airport Services Limited %FMJWFSZ -PVOHF4FSWJDFT 5SBGlD3JHIUTBOE4MPUT Jardine Air Terminal Services Limited ,FmBWJL*OUM"JSQPSU Management & Support. Iceland 4/F, CNAC House, Tel: +354 420 0700 / 709 12 Tung Fai Road, Fax: +354 420 0717 GRENADA Hong Kong International Airport, Email: [email protected] (Manager Aviation Services of Grenada Ltd Lantau, Ramp Services) [email protected] Hong Kong Website: www.airportassociates.com P.O. Box 1613. Telelephone: +852 2216 2200 Services: Passenger Services, Ramp Services: Grand Anse., St. George’s Fax: +852 2764 9734 Air Starter and Ground Power Units, Baggage Tel: +473 439 0681/2 Email: [email protected] Handling, Catering Handling, Cleaning, De-Icing, Fax: +473 439 0728 Website: www.jasg.com Lavatory Service, Liaison with Fuel Suppliers, Email: [email protected] Services: Passenger Services, Operations Control, Push-Back and Towing, Steps and Air Bridge & Website: www.mbiagrenada.com Cargo Services, Ramp Services Water Service. Cargo Services, Load Control, Services: Passenger Check-In, Cargo & Baggage Airline Customers: http://www.jasg.com/eng/ Executive Aircraft, Catering, Bonded Store and Handling, Ramp Handling and Ground Support customer-airlines.aspx Military Aircraft Services. Equipment. Hong Kong Air Cargo Terminals Limited IGS Ground Services GUATEMALA ' /PSUI0GlDF#MPDL ,FmBW¥L*OUFSOBUJPOBM"JSQPSU Servicios Aeros Guatemalatecos (SAG) SA SuperTerminal 1, Southern Peninsula, 235, Iceland Hong Kong International Airport Tel: +354 4250 200 / 230 16 Calle 7-06, Zona 14., Guatemala City 01014 Fax: +354 4250 235 Tel: +502 2 362 1062 Hong Kong, Email: [email protected] Fax: +502 2 333 3661 China Website: www.igs.is Email: [email protected] Tel: +852 2753 2333 Services: Ground Handling Services, Fuel, Cargo, Website: www.sag.com.gt Fax: +852 2753 2156 Passenger Handling and Aircraft Handling. Services: Ramp Services, Passenger Services, Email: [email protected] Operations, On Line Airship Maintenance, Website: www.hactl.com Hangar Airship Maintenance, Airship Washing, Services: Cargo Handling, Freighter Ramp INDIA Cargo Handling, Catering, Fuel, Hotels, Land Handling, Documentation Handling and Crew Transportation, Tour Operator. Transportation. Bird Worldwide Flight Services India Pvt. Ltd., "JSMJOF0GlDF#VJMEJOH Cochin International Airport Nedumbassery GUINEA SATS HK Ltd 20 Airport Boulevard 683111 Ernakulam 4"54*OmJHIU$BUFSJOH$FOUSF Telwphone: +91 11 2341 8199 Singapore 819659 Email: [email protected] Tel: +852 2116 8788 Website: www.wfs.aero Fax: +852 2116 0292 Email: info_enquiry@sats.com.sg Celebi Ground Handling Delhi Website: www.sats.com.sg Room No: 23, Import Building 3 Services: Ramp Handling, Baggage Handling And Cargo Terminal Astra Aviation Load Control. Email: [email protected] Indira Gandhi International Airport Website: www.astra-aviation.com New Delhi - 110037, INDIA Locations: Cote D’Ivoire Tel: +91 11 4763 0900 Services: Aircraft Charter, Aircraft Flight Support Fax: +91 11 4763 0999 and Supervision for Executive Aircraft and Email: info@[email protected] Ambulance Flights, Aircraft Fuel Supply, Catering Website: www.celebi.com and GHA Services Arranged and Permits Applied Worldwide Flight Services - Services: Ground Handling Services and Cargo For, Airport Management and Representation Asia Pacific & Middle East Warehouse Services For Passenger and Cargo Airlines “Astra Visitor Worldwide House 1501A Services” That Can Include Hotel Booking, Airport 19 Des Voeux Road Central Cambata Aviation Meet & Greet and Private Transport Services, Hong Kong. Delhi International Airport Personal Protection Services, Local Tours, Tel: +852 2801 2900 / 2261 2727 Line Maintenance Block A. Aviation Company Representation Services, Fax: +852 2802 8522 Aviation Consultancy, Aviation Safety, Security Terminal 2. &NBJMJOGP!XPSMEXJEFmJHIUDPNIL New Delhi and Handling Products and Equipment, Aviation 8FCTJUFXXXXPSMEXJEFmJHIUDPNIL Security Services, Cargo and Passenger GSA Services: Baggage Handling System, Fuelling, 110037 Services, Industrial Safety Wear. Passenger Services Operations, Expo Concierge. India Tel: +011 2565 4465 / 5371 / 5696 Email: [email protected] HAITI HUNGARY Website: www.cambataavia.com HAT Enterprises SA Services: Passenger Handling, Ramp Services, Celebi Ground Handling Ltd Load Control, Dispatch, Flight Operations, Cargo Rue Pavée N. 69 1185 Budapest Liszt Ferenc International Airport & Freight Services, Warehouse Operations, VIP & Port-au-Prince, Haiti Tel: +36 70 296 0000 GSE Maintenance. Tel: +2813 0402 Fax: +36 1 296 5913 Email: [email protected] Email: [email protected] Website: www.hatentreprises.com Website: www.celebi.hu Global Aviation Services Services: Representation Services, Passenger Services: Ground Handling Services, Passenger 6th Floor, N.K.M. International House, Handling, Ground Handling, Cargo Handling, and Cargo Services. Babubhai M.Chinnai Marg, 178, Baggage Handling, Logistics & Administrative, Backbay Reclamation, Warehousing, Human Resources. Farnair Handling Kft Mumbai - 400 020 Liszt Ferenc Airport 56/c Tel: +91 22 6620 5600 H-1185 Budapest Fax: +91 22 2282 9004 Hungary E-mail: [email protected] Tel: +36 1 296 7008 Website: www.globalaviationindia.com Fax: +36 1 700 4549 Services: Sales and Marketing, Passenger & Cargo Email: [email protected] Handling, Revenue Accounting, Supervision Website: www.farnair.com Services: Ramp Handling, Aircraft Towing, GPU, at Airports, Interline Negotiations, Arranging Crew Transportation, Road Transportation, Dry Inbound and Outbound Tours, Publicity, Foreign Wash of Aircraft, Internal Cleaning, Hangar Exchange, Leasing and Financing, Software Storage and Technical Handling. Solutions & Ground Handling.
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 51 GROUND SERVICE PROVIDERS
National Aviation Services Special Passenger and VIP Services, Load Control Passenger Transportations, Crew and Passenger NAS Aviation Services India Pvt Ltd and Communications, Station Representation and Hotel Reservations. 903-905, A-Wing, Sagar Tech Plaza, Andheri Supervision, Aircraft Loading/Unloading, Baggage Sorting, GPU, Push-back, Water & Toilet Services, Alisud Kurla road, Mumbai 400072 ACU, ASU. Andheri (E) Ciampino Airport India Rome, Italy Tel: 91 022 4070 9999 Sky Handling Partner Tel: +39 06 6595 9514 Website: www.nascorporate.com Horizon House, Unit 4 Fax: +39 06 6569 9516 Services:Æ Representation, Administration and Corballis Park Email: [email protected] Supervision, Passenger Services Dublin Airport Website: www.alisud.com Load Control, Communications and Flight Tel: +353 1 8080 300 Services: Passenger Services, Ramp Services, Load Operations, Security. Fax: +353 1 8080 399 Control and Flight Operations. Email: [email protected] SAJ FLIGHT SERVICES PRIVATE LIMITED Website: www.skyhandlingpartner.ie ATA Italia s.r.l. Services: Baggage Handling, Check-In, Boarding, Lungotevere Aventino, No. 8-A, G.S.T Road, Baggage Tracing, Ticket Desk, Toilet and Water Alandur, Services, Coaching, Crew Bus, Push Back & 5 00153 Roma Chennai - 600 016, Towing, Air Start, De-Icing, Weight & Balance and Italy India Operations. Tel: +39 270 2051/ +39 02 7020 5218 Tel: +91 44 2232 6320 / 21 Fax: +39 270 205 210 / 39 02 7020 5210 Fax: +91 44 2232 6322 Email: [email protected] / operations@ata- Email: [email protected] airport.it / [email protected] 8FCTJUFXXXTBKmJHIUDPN Website: www.atahandling.it / www.ata-airport.it.com Airport Locations: Catania (CTA), Milan Linate (LIN), Milan Malpensa (MXP), Rome Fiumicino INDONESIA WFS (FCO), Venice (VCE) 8 International House Dublin Airport Services: Passenger and Ramp Handling (Excluding JAS Airport Services Dublin Cargo Warehousing and De-Icing) Menara Cardig Tel: +353 18 08 09 05 Jl. Raya Protokol, Email: [email protected] Aviapartner Italy Halim Perdanakusuma Website: www.wfs.aero Viale delle Arti 123, Jakarta 13650 00054 Fiumicino Indonesia ISREAL Rome Tel: +62 21 8088 3388 Italy Fax: +62 21 8088 5065 Aerohandling Ltd Tel: +39 06 6500 4909 Email: [email protected] Ben Gurion International Airport Arrivals Hall Fax: +39 06 6500 0156 Website: www.ptjas.co.id P.O. Box 177 Email: [email protected] Services: Aircraft Maintenance, Ramp Handling, 70100 Israel Website: www.aviapartner.aero Ramp Services and Passenger Services. Tel: +972 3 975 4011 Airport Locations: Milan - Linate (LIN), Milan - Fax: +972 3 975 4014 Malpensa (MXP), Palermo (PMO), PT Gapura Angkasa Email: [email protected] Rome - Fiumicino (FCO), Turin (TRN), Venice (VCE), (FEVOH%"1&/3" mPPST Website: www.aerohandling.com Catania (CTA), Bologna (BLQ) Jl. Angkasa, Blok B-12 Kav 8. Kota Baru Bandar Services: Ground Handling Services, Load Control, Services: Full Handling Services, Available to Kemayoran Baggage Sorter, Ramp, Supervisions, Meet and Assist, Handle All Types of Aircrafts, Commercial & Jakarta 10610, Indonesia Roster, Passenger Services, Hostess and Agents, General Aviation Flights Served, Flag Carriers, Tel: +62 21 6545411 Buggy, Private Aviation & Schedule Coordination. Long and Medium Haul Flights, Charters, Etc. Fax: +62 21 6541878 / 6545408 Email: [email protected] Laufer Aviation-GHI Ltd. Marconi Handling Website: www.gapura.co.id P.O. Box 118 Aeroporto G Marconi di Bolognia Stations: Our Major : CGK, DPS Ben-Gurion International Airport 70100 Via Triumvirato 84 - 40132 Branches: SUB, KNO, UPG, BPN and all over Israel Bologna Indonesia Tel: +972 3 975 1300 Tel: +39 051 6479 650 Services: Full Handling ( Ramp & Passenger Email: [email protected] Fax: +39 051 6479 103 Services), Cargo & Warehousing, Aviation Security Website: www.lauferghi.com Email: [email protected] Services: Airline Representation, Passenger Website: www.marconihandling.it IRAN Handling, Baggage Services, Load Control, Communications, Flight Operations, Maintenance SAGAT Handling SpA IranAir Support, Ramp Supervision and Coordination, Torino Airport Iranair H.Q Assistance with Landing Permits, Ramp Services, Strada San Maurizio, 12 Mehrabad Airport VIP Transportation for Crew and Passengers, Helicopter Services, Crew Accommodation at $BTFMMF5TF 50 n*UBMJB P.O.Box 13185-775 Tel: +39 011 5676 256 Tel: +98 21 4662 4528 / +98 21 4662 4500 Leading Luxury Hotels Security Services, Full Gourmet Catering Services, Aircraft Cleaning. Email: [email protected] Fax: +98 21 4662 8447 / +98 21 4662 8444 Website: www.sagathandling.it Email: [email protected] / [email protected] Services: Passenger Services, Aircraft Handling, Website: www.iranair.com QAS Quality Airport Services Ltd Cargo and Mail, Vehicle and Equipment. Services: Passenger Handling, Cargo Services, P.O.Box 136 Ben Gurion Airport Ramp Control, Load Control, Contract Unit, Safety 70100 Israel SEA Handling and Quality, Work Scope and Contractual Parties. Tel: 0972 3975 1333 Fax: 0972 3975 1332 100% subsidiary of SEA Group Safi ran Airport Services Email: [email protected] 21010 Aeroporto Milano Malpensa 2 Valie Asr Ave., 36 Esfandyar Blvd Website: www.qasisrael.co.il Italy Tehran, Iran-1968653953 Services: Passenger Services, Aircraft Servicing, (100% subsidiary of SEA Group) Tel: +98 21 88 650 643 / +98 21 88 650 638 Operations, Ramp Handling and Cargo Services. Tel: +39 02 7486 3503 Fax: +98 21 88 650 626 Fax: +39 02 7486 3080 &NBJMPQT!TBlSBOBTDPNSPIBN!TBlSBOBTDPN ITALY Website: www.seamilano.eu 8FCTJUFXXXTBlSBOBTDPN Email: [email protected] Services: Aircraft Ramp Handling, Passenger Aerdorica SpA Services: Ramp Handling, Passenger Check-in, Services, Cargo Ramp & W/H Services, Additional Ancona Falconara Airport Boarding & Disembarking of Passengers, Luggage Aircraft Security, Customs and Immigration & Cargo, Aircraft Balancing, Luggage Distribution Piazzale Sordoni & Reconciliation. Clearance, Crew Visa Assistance, Hotel and 60015 Falconara M.ma Ancona Local Transportation to and from the Airport, Italy Ground Ambulance When Required, Catering Tel: +39 071 282 7242 Arrangements & Flight Plans. Fax: +39 071 282 7508 Email: [email protected] IRELAND Website: www.ancona-airprot.com Services: Passenger Handling, Refuelling and WFS c/o SFS Italy Servisair/Swissport Ireland Representation. CP 65 Malpensa Airport, Room 18 Cargo City, Terminal 1 Airlines Representative Europe Tower E 3rd Floor” 21010 Dublin Airport, Dublin Via Napoli, 15 Malpensa Ireland Ciampino Roma Tel: +39 02 74 86 76 33 Tel: +353 1 812 5767 Italy Email: [email protected] Fax: +353 1 844 4839 Tel: +39 06 796 4609 / 095 2279 801 Email: [email protected] Fax: +39 095 2279 802 (station manager) Email: [email protected] / Website: www.swissport.com [email protected] Services: Airport Ticketing Sales Desk, Arrival Website: www.aregroup.com and Transfer Services, Baggage Services, Check- Services: Ground Support Services, Dedicated in Services, Dedicated Passenger Services, Gate Agents, Management of Handling, Parking & PPR and Departure Services, Lost and Found Services, Requests, Catering Arrangements, Crew and
52 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS
IVORY COAST Kenya Aerotech Ltd Swissport Korea Jomo Kenyatta International Airport Room 301 Cargo Terminal B P.O. Box 19222-00501 Incheon International Airport 2165-160 Nairobi Woonseo-dong, Jung-gu Kenya Incheon, Korea 400-717 Tel: +254 722 279168 Tel: +82 32 744 1600 Fax: +254 20 827131 / 30 / 35 Fax: +82 32 744 1614 Email: [email protected] Email: [email protected] Astra Aviation Website: www.kenya-aerotech.com Website: www.swissport.com Services: Pushback & Towing Services, Aircraft Cabin Services: Airport Ticketing Sales Desk, Arrival Felix Houphouet Boigny International Cleaning, Fresh Water Supply, Lavatory Services and Transfer Services, Baggage Services, Check- Abidjan in Services, Dedicated Passenger Services, Gate Email: [email protected] NAS Airport Services and Departure Services, Lost and Found Services, Website: www.astra-aviation.com Special Passenger and VIP Services, Load Control Services: Aircraft Charter, Aircraft Flight Support 10#PYn and Communications, Station Representation and and Supervision for Executive Aircraft and Nairobi, Kenya Supervision, Aircraft Loading/Unloading, Baggage Ambulance Flights, Aircraft Fuel Supply, Catering Tel: +254 20 697 2000 Sorting, GPU, Push-back, Water & Toilet Services, and GHA Services Arranged and Permits applied Fax: +254 20 822 323 ACU, ASU. for, Airport Management and Representation Website: www.nascat.com For Passenger and Cargo Airlines “Astra Visitor Email: [email protected] Services” that can include Hotel Booking, Airport KUWAIT Meet and Greet & Private Transport Services, Swissport Kenya Airside Ltd Kuwait Aviation Services Personal Protection Services, Local Tours, Jomo Kenyatta International Airport Aviation Company Representation Services, Kuwait International Airport Aviation Consultancy, Aviation Safety, Security Swissport Cargo Complex P.O. Box: 24417 Safat, Zip Code: 13105 and Handling Products and Equipment, Aviation P.O. Box 19177, 00501 Embakasi Kuwait Security Services, Cargo and Passenger GSA Nairobi, Kenya Tel: +965 2434 5555 / +965 2434 6666 Services, Industrial Safety Wear. Tel: +254 20 2770 450/451 Fax: +965 2431 5632 / +965 2471 7636 Mobile: +254 728 804 088 Email: [email protected] Fax: +254 20 2770 459 Website: www.kasco.com.kw JAMAICA Email: [email protected] Services: Ground Handling, Transportation, AJAS LIMITED Website: www.swissport.com Luggage, Passenger Services, Engineering Services: Airport Ticketing Sales Desk, Arrival Equipment. 23 Dominica Drive, and Transfer Services, Baggage Services, Check- Kingston 5 In Services, Dedicated Passenger Services, Gate Jamaica and Departure Services, Lost and Found Services, National Aviation Services Tel: +1 876 952 5530/3 Special Passenger and VIP Services, Load Control P.O. Box 301, Farwaniya Fax: +1 876 952 1497 and Communications, Station Representation & 81014 Kuwait Website: www.ajasja.com Supervision, Aircraft Loading/Unloading, Baggage Tel: +965 1 842 842 Email: [email protected] (Ramp/Operations Sorting, GPU, Push-Back, Water & Toilet Services, Fax: +965 2 434 9161 Manager) ACU, ASU. Email: [email protected] Airport Locations: Norman Manley International. Website: www.nascorporate.com Airport Contact: Bevon Barnett Services: Ramp Services, Passenger Services, Services: Station Management & Administration, Transglobal Cargo Centre Limited Cargo Management, Engineering, Travel Solutions, Passenger Services, Aircraft Servicing and Ramp Transglobal Towers Meet and Assist, Lounge Management, Aviation Handling, Passenger Handling, Cargo & Mail JKIA Freight Terminals Training Centre, Aviation Security, Airport Handling, ULD Control, G.S.E Rental. P.O. Box 11364, Nairobi 00400 Technologies, VIP Terminals & FBO. Kenya Tel: +254 20 827 084 JAPAN Fax: +254 20 827 128 LATVIA CKTS Co. Ltd Email: [email protected] Aeropass 9F,KAB Rinku Bldg Website: www.transglobal.co.ke 1 Tehnikas Str., Riga Airport 3-7 Rinku-orai Minamai Services: AWB Check And Data Capture, Back LV-1053, Riga 0GlDF4VQQPSU $BSHP.BJM)BOEMJOH $BSHP Izumisano City, Osaka 598-0047 Screening, Cold Storage: Freezing, Cool, Ambient, Latvia Japan Customs Clearance, Courier Handling, Full Export Tel: +371 67 207 126 Tel: +81 72 456 5051 and Import Document Handling, Planning & Mobile: +371 26 316 746 Fax: +81 72 456 5056 Disposition Ready for Carriage Service, Trucking, Email: [email protected] Email: [email protected] Valuable Cargo Handling. Website: www.aeropass.lv Website: www.ckts.co.jp Services: Assistance to Obtain Landing Permit, Services: Passenger Handling, Baggage Handling, Flight Supervision, Ground Services at Passenger Cargo, Mail, Warehousing, Ramp Handling, Load Tradewinds Aviation Services Ltd Terminal and Ramp, VIP Service, Aviation Fuel Control, Aircraft Loading & Unloading, Aircraft )FBE0GlDF $BSHP7JMMBHF Supply, De/Anti-Icing, Catering Arrangements, Dispatch, Marshalling Pushing Back & Towing, Freight Link Road, Mechanized Freight Terminal, Cargo Handling at Warehouse and Airport Customs Aircraft Cleaning & Aircraft Maintenance. 2nd Floor, P.O. Box 42474, Formalities, Hotel Accommodation and Transfer. Nairobi GPO 00100, Japan Airport Service Co., Ltd Kenya LEBANON 154-4 Komae, Furugome Tel: +254 20 822 805/6 / 8071594 Fax: +254 20 822803 Gulf Pearl Aviation Narita 282-0004, Chiba Email: [email protected] Triploli International Airport Japan Website: www.tradewindskenya.com Tel: +81 476 32 5881 P.O. Box 774, Tripoli Fax: +81 476 32 5894 Tel: +218 22 634491 Email: [email protected] Fax: +218 634493 Website: www.jasco-ghs.co.jp KOREA Email: [email protected] Services: Passenger Services, Ramp Services, Website: www.gulfpearl.net Cargo and Mail Services AAS Airport Services Services: Representation, Administration and 1373 Gonghangdong Supervision, Passenger Services, Ramp Services, Load Control, Communications and Flight Gangsagu, Seoul, 157-240 Operations, Support Services. JORDAN South Korea Aviation Handling Services (Jordan) Ltd Tel: +82 2 2669 8550 MEAG (Middle East Airlines Ground Handling) Queen Alia International Airport Cargo Centre / Fax: +82 2 2669 8585 Airport Custom Email: [email protected] #FJSVU3BlD)BSJSJ*OUFSOBUJPOBM"JSQPSU Website: www.aasairport.com P.O.Box 11-3133, Beirut Queen Alia Airport St E867, Amman 11814 Services: Ground, Cargo & Fuelling Services, Ramp Lebanon Jordan Handling Services, Aircraft Marshalling, Pushback/ Tel: +961 1622 555 Tel: +962 6 445 2480 Towing, Baggage and Cargo Loading/Unloading, Fax: +961 1623 701 Fax: +962 6 445 2008 Anti/De-Icing, Remote Boarding Support, GPU/ACU Email: [email protected] / [email protected] Email: [email protected] Support, Fuelling and De-Fuelling, Cargo Handling, Website: www.meag.com.lb Website: www.ahs.com Cargo Warehousing, Special Cargo and Aircraft Services: Passenger and Baggage Services, Freight Services: PAX Handling, VIP Handling, Ramp Maintenance. and Postal Services, Ramp Services, FBO Services, Handling, Fuel Supply, Load Control, Representation, Special Care Services, Lounges, VIP Services, GSE Security, Corporate Flight Support. Korea Airport Services Maintenance 281 Gonghang-dong KENYA Kangseo-gu LIBYA Africa Flight Services - Jomo Kenyatta Intl Airport Seoul Republic Of Korea Sharooq Handling & Ground Services AFS Centre - Cargo Road - Freight Terminal P.O. Box 274 P.O.Box 661-00521 Tel: +82 2 660 3114 Fax: +82 2 660 6666 Tripoli Embakasi Website: www.kas.co.kr Libyan Arab Jamahiriya Nairobi Services: Ramp Services, Snow Removal, Cabin Tel: +218 21 340 6966 Tel: +254 202 929 000 Cleaning, Toilet & Water Services. Fax: +218 21 340 6966 Email: [email protected] Email: [email protected] Website: www.shorooqhandling.com www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 53 GROUND SERVICE PROVIDERS
Ramp Operation: Salem Ben Othman Passenger Transfer, Boarding Control, VIP/ GlobeGround Malta (GGM) Services: Representation at Station, Seat CIP Meet and Assist, Aircraft Handling, Push Malta Interantional Airport Assignment, Handicapped & Unaccompanied #BDL -PBEJOH0GmPBEJOH 'SFTI8BUFS4VQQMZ P.O. Box 11, Gudja Minors Assistance, Excess Baggage Collection, Lavatory Servicing, Ground Power Unit, Aircraft Tel: 236 964 20 Handling of Delay Incidents. Protection of Interior/Exterior Cleaning, Cargo and Mail Pickup/ Fax: 212 50113 Passengers In Hotels, Handling of Crew and Delivery, Marshalling, Crew/Passenger Transport, Email: [email protected] Passengers in case of Technical Problems, 'MJHIU$SFX#SJFlOH 8FJHIU#BMBODF 3BNQ Services: Passenger Services, Aircraft Handling Baggage Handling & Tracing, Lost And Found Agent, Flight Plan Filing, Flight Dispatch, Fuel and Cargo Handling. Facilities, Load Control, Flight Operations Coordination, Centralised Duty Manager, Crew andÆ Dispatch, Flight Planning, Cleaning of Administration. Aircraft Interior, Irregularity and Emergency MAURITIUS Operations Support, Warehousing and Document Handling, Aircraft Servicing and Cleaning, Crew Malaysia Airline Transportation Assistance & Accommodation and Support Facilities Building, MAS Campus Fuel Supply, Supply Weather Forecast. Kuala Lumpur International Airport (KLIA) Sepang 64000, Selangor Darul Ehsan Lithuania Malaysia Baltic Ground Services UAB Tel: +60 3 8777 9513 Fax: +60 3 8777 2738 3PE OJPTLFMJBT -5 Email: [email protected] Astra Aviation Vilnius International Airport Website: www.malaysia-airlines.com Sir Seewoosagur Ramgoolam International Vilnius, Lithuania Services: Representation, Administration and Airport Tel: +370 5 252 55 92 Supervision, Passenger Services, Ramp Services, Mauritius Fax: +370 5 252 50 07 Load Control, Communications and Flight Email: [email protected] Email: [email protected] Operations, Cargo and Mail Services, Support Website: www.astra-aviation.com Website: www.bgservices.lt Services, Security, Aircraft Maintenance. Services: Aircraft Charter, Aircraft Flight Support Services: Ticketing, Check-In, Primary & Secondary and Supervision for Executive Aircraft and Baggage Tracing, Load Control, Senai Airport Terminal Services Snd Bhd Aircraft Loading and Unloading, Cabin Cleaning, Ambulance Flights, Aircraft Fuel Supply, Catering Exterior Cleaning, Toilet and Water Services, Senai International Airport, and GHA Services Arranged and Permits applied Aircraft Ground Power. 81250 Johor Bahru, Johor Darul Ta’zim for, Airport Management and Representation Malaysia For Passenger and Cargo Airlines “Astra Visitor Tel: +607 599 4500 Services” that can include Hotel Booking, Airport LUXEMBOURG Fax: +607 599 6624 Meet and Greet & Private Transport Services, Personal Protection Services, Local Tours, Luxair S.A. Email: [email protected] Website: www.senaiairport.com Aviation Company Representation Services, LuxairCARGO Services: Passenger Services, Ramp Services, Aviation Consultancy, Aviation Safety, Security LuxairServices Supervising Aircraft Loadings, Loading and and Handling Products and Equipment, Aviation Luxembourg Airport L-2987 0GmPBEJOH (4&&RVJQNFOU #BHHBHF)BOEMJOH Security Services, Cargo and Passenger GSA Luxembourg Towing Cargo To & From Warehouse, Pushback Services, Industrial Safety Wear. Tel: +352 2456 6060 / 2456 6001 / 2456 4238 Servicing Activities, Flight Operations and Handling Pax Aircraft: +352 2456 5009 Aerobridge Operations. Equity Aviation (Indian Ocean) Ltd/Ground2Air Fax: Handling Cargo Aircraft: +352 2456 6102 2nd Floor Passenger Terminal Building Handling Pax Aircraft: +352 2456 5021 Transmile Aviation Sdn Bhd SSR International Airport Plaine Magnien Email: [email protected] / Kuala Lumpur, Subang, Malaysia Mauritius [email protected] Tel: +230 603 5900 Website: www.luxaircargo.lu / www.luxairservices.lu Cargo Complex, Sultan Abdul Aziz Shah Airport 47200 Subang, Selangor Darul Ehsan Fax: +230 603 5901 Services: Full Cargo Handling Services (Ramp, Email: [email protected] Warehouse, RFS and Documentation) Full MALAYSIA Website: www.ground2air.mu Passenger Handling Services, Accommodation, Tel: +60 3 7884 9898 Services: Ramp Handling, Cargo Logistics, Fuel Supply, Weather Forecast. Fax: +60 3 7884 9899 Passenger Service, VIP Services, Aircraft Washing, Email: [email protected] Sky Wrap, Line Maintenance, Crew Transportation Website: www.transmile.com and Ticket Sales. MACAO 4FSWJDFT$BCJO$MFBOJOH*OmJHIU$BUFSJOH 3BNQ Services and Passenger Handling. MEXICO MALDIVES Aero Charter de Mexico SA de CV Albatross International Pvt Ltd Boulevard Aeropuerto No. 81 Menzies Macau Airport Services Ltd. Col Federal, Mexica 15700 Tel: +853 2886 1123 81 No Shop Fax: +853 2886 1135 Majeedhee Magu Mexico Email: [email protected] / Tel: +52 554 777 7700 Male’, Maldives Fax: +52 554 777 3341 [email protected] Postal code: 20160 Website: www.menziesaviation.com.mo Email: [email protected] Tel: +(960) 331 3012 Website: www.aerocharter.com.mx Services: Aircraft Loading/Unloading Pushback, Email: [email protected] Cabin Cleaning, Baggage Handling, Lavatory and Services: Aircraft Pushback, Aircraft Steps, Website: www.albatross.com.mv Airport Representation, Airport Terminal Facilities, Water Service, GPU, Air Start, Air-Conditioning, Services: Over Flight Permits, Obtaining Landing Transfer Baggage Handling, Passenger Bussing, Baggage Handling, Boarding, Cabin Cleaning, Permits, Handling Services, Ground Handling, Charter Flight Handling, Check-In, Crew Transport, Freighter Loading and Unloading, Livestock Supervision, VIP, Ticketing, Escort, Military Charters, Crew Transportation. Flight Dispatch, Flight Planning, Ground Power Clearance, Refuelling, Security, Flight Plans, Supply, Landing Permits, Line Maintenance, Load Weather, Ambulance, Hotel Accommodations, Visa Control/Weight, Over-Flight Rights, Passenger MALAWI Arrangements, Private Flight Handling, Baggage Assistance Unit, Passenger Bussing, Passenger Handling, Ground Transportation, Catering, Handling and Passenger Services. Lilongwe Handling Company Ltd Aircraft Charters and Flight Dispatching. Kamuzu International Airport Avion Representaciones y Servicios (ARS) PO Box 89, Liliongwe Get Into Maldives Travels Pvt Ltd Boulevard Francisco Medina Ascencio 4172 Malawi H. Thuniya Building, Tel: +265 177 3680 Altos 2-5, Puerto Vallarta UImPPS #PEVUIBLVSVGBBOV.BHV Jalisco Fax: +265 177 0418 Male’, 20066 Email: [email protected] Mexico Maldives Tel: +52 322 0167 Website: www.airmalawi.com Tel: +960 330 7664 Services: Passenger Check-In, Load Control, Fax: +52 322 221 0158 Fax: +960 330 6845 Email: [email protected] Aircraft Complete Turn-Round Handling, Ramp Email: [email protected] Handling, Cargo Loading and Off- Loading. Website: www.arsmex.com Website: www.getintomaldives.com Services: Passenger Handling Services, PAX Services: Ground Handling, Travel and Maritime. Handling, VIP Handling, Ramp Handling, Load MALAYSIA Control and Representation. KL Airport Services Sdn Bhd MALTA Jalan KLIA S6, AEROMEXICO - Aerovias de Mexico Globe Aviation (GA) Reforma 445 / COL. Southern Support Zone, Malta International Airport KL International Airport, CUAUHTEMOC Luqa, LQA 3000 Mexico 6500 64000 Selangor Malta, Europe Malaysia Tel: +356 7943 1455 / +356 2369 6421 Mexico D.F. Tel: +6 03 8778 8000 Fax: +356 2369 6422 Mexico Fax: +6 03 8778 8007 Email: [email protected] Tel: +52 5 762 96 77 Email: [email protected] Website: www.ga-malta.com Fax: +52 5 133 5057 Website: www.klas.com.my Services: Flight Operations, Aircraft Fuelling, Email: [email protected] Stations: Kuala Lumpur (KUL), Penang (PEN), Kota Hotel Accommodation, Visa Procurement, Flight Services: Representation, Administration and Kinabalu (BKI), Kuching (KCH), Langkawi (LGK) Catering, VIP Service, Flight Planning, Weather/ Supervision, Passenger Services, Ramp Services, Services: Passenger and Baggage Check-In, MET, Cargo Handling and Ancillary Services. Load Control, Communications and Flight Flight Editing, Special Passenger, Ticketing, Seat Operations, Support Services. Control. Baggage Tracing And Management,
54 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS
Groundforce Morocco International Airport of Cancun Tel: +212 52 882 1936 Carr. Cancún-Chetumalkm.-22, Fax: +212 52 882 1939 C.P.77565. Email: [email protected] Website: www.asemorocco.aero Menzies Aviation (Netherlands) CANCÚN Services: Aircraft Steps, Airport Representation, Tel: +52 998 886 1133/35 Baggage Handling, Boarding, Cabin Cleaning, Postbus 75625 Email: [email protected] Charter Flight Handling, Check-In, Crew Transport, Schiphol Airport, Website: www.groundforce.aero %PDVNFOUBUJPO7FSJlDBUJPO (SPVOE1PXFS4VQQMZ Amsterdam, Services: Passenger, Ramp, Loading/Unloading, In-Flight Catering, Landing Permits, Load Control/ 1118 ZR, Taxing of Luggage, Security Procedures, GPU, Weight Balance, Loading/Unloading, Over-Flight Netherlands Towing and Pushing Back Of Aircraft, Load Control Rights, Passenger Assistance Unit, Passenger Tel: +31 20 4057 502 and Communication, Security, Cleaning and Ramp Bussing, Passenger Handling, Passenger Handling, Fax: +31 20 405 7828 Equipment. Ramp Services, Refuelling and Representation. Mobile: +31 62157 8117 Email: [email protected] Royal Air Maroc Website: www.menziesaviation.com Casablanca Airport, Morocco Services: Ticketing, Check-In, VIP Lounges, Load Control, Aircraft Loading and Unloading, Cabin Aeroport de Casa-anfa Cleaning, Toilet and Water Services, Aircraft Menzies Aviation Mexico Casablanca, Morocco Ground Power and Start-Up, De-Icing, Pushback & Tel: +212 22 53 9015 Towing, Customer Complaints, Independent Call Mexico City, 15510 Fax: +212 2 53 9301 Mexico Centres, Airside and Landside Bussing, Secondary Email: [email protected] Tracing and LZ Storage & Management. Tel: +52 55 5785 2684 Website: www.royalairmaroc.com Fax: +52 5785 2772 Services: Passenger, Cargo, Ramp and Corporate/ Mobile: +521 554 354 9940 FBO Flight Support Services. Servisair/Swissport Netherland Email: juancarlos.maldonado@menziesaviation. Havenmeesterweg 21 com 1118 CB Website: www.menziesaviation.com MOZAMBIQUE Services: Ground Handling and Cargo Handling. Schiphol Airport Netherlands 1118 CB SEAT - Servicios de Apoyo en Tierra Tel: +31 20 7952 400 Boulevard Puerto Aereo 354 Fax: +31 20 316 3733 Col Moctezuma, C.P. 15500 Email: [email protected] Mexico D.F. 15500 Website: www.swissport.com Mexico Services: Airport Ticketing Sales Desk, Arrival Tel: +52 (55) 50620 300 Astra Aviation and Transfer Services, Baggage Services, Check- Fax: +52 (55) 5063 6209 Maputo International Airport in Services, Dedicated Passenger Services, Gate Email: [email protected] / [email protected] Mozambique and Departure Services, Lost and Found Services, Website: www.seat.com.mx Email: [email protected] Special Passenger and VIP Services, Load Control Services: Passenger, Ramp, Flight Dispatch, Website: www.astra-aviation.com and Communications, Station Representation and Security, Aircraft Maintenance, Load Control, Services: Aircraft Charter, Aircraft Flight Support Supervision, Aircraft Loading/Unloading, Baggage Security, Ground Support Equipment Maintenance, and Supervision for Executive Aircraft and Sorting, GPU, Push-back, Water & Toilet Services, Executive Aviation. Ambulance Flights, Aircraft Fuel Supply, Catering ACU, ASU and GHA Services Arranged and Permits applied Swissport de Mexico SA de CV for, Airport Management and Representation Aeropuerto Internacional de Cancun For Passenger and Cargo Airlines “Astra Visitor Carretera Cancun - Chetumal Services” that can include Hotel Booking, Airport KM 22 Lotes 06 Y 07 Meet and Greet & Private Transport Services, Zona Federal, CP 77565 Personal Protection Services, Local Tours, WFS Holland Aviation Company Representation Services, Freight Station n9 Tel: +52 99 8886 0764/65/66 Aviation Consultancy, Aviation Safety, Security Fax: +52 99 8886 0767 Anchoragelaan 38 and Handling Products and Equipment, Aviation Amsterdam Airport Mobile: +52 99 8845 2875 Security Services, Cargo and Passenger GSA Email: [email protected] Services, Industrial Safety Wear. 1118 LD Website: www.swissport.com Schiphol South east Services: Airport Ticketing Sales Desk, Arrival Tel: +31 20 655 4243 and Transfer Services, Baggage Services, Check- NETHERLANDS Email: [email protected] In Services, Dedicated Passenger Services, Gate and Departure Services, Lost & Found Services, Aviapartner Handling – The Netherlands Special Passenger & VIP Services, Load Control Pelikaanweg 1 NEW ZEALAND and Communications, Station Representation and NL-1118 DT Schiphol Air Menzies International Supervision, Aircraft Loading/Unloading, Baggage The Netherlands 23 Tom Pearce Drive Sorting, GPU, Push-Back, Water & Toilet Services, Tel: +31 20 603 2222 ACU, ASU. Email: [email protected] Auckland Airport Website: www.aviapartner.aero Auckland Stations: Amsterdam (AMS), Rotterdam (RTM) New Zealand MOLDOVA Services: Passenger Services, Reservation & Tel: +64 9 256 4242 Aeroport Handling SA Ticketing, Check-In Services and Departure Control Fax: +64 9 275 3179 Dacia 80/3, Chisianu Systems, Arrival and Departure Services, Boarding Email: [email protected] Republic of Moldova Assistance, Special Assistance, Baggage Services, Website: www.airmenzies.com 3BNQ4FSWJDF 5SBGlD0QFSBUJPOT -PBEJOHBOE Services: Aircraft Pushback and Towing, Cabin MD-2026 Unloading, Pushback And Towing, De-Icing, Freight Cleaning, Check-In, De-Icing, Ground Power Supply, Tel: +373 (22) 525 999 and Baggage Transfer, Ground Power, Air-Start, Load Control-Weight Balance, Loading/Unloading, Fax: +373 (22) 525 114 Loading of Catering, Headset, Marshalling, Toilet Passenger Bussing, Ticketing, Toilet and Water &NBJMPGlDF!IBOEMJOHNEPQT!IBOEMJOHNE & Water, Passenger Ground Transportation, Crew Services. Website: www.handling.md 5SBOTQPSU $SFX#SJFlOH -PBEBOE-PBE4IFFU Services: Ground Handling Services, Passenger Ground to Air Communication & Flight Supervision. Check-In, Security Checks and Load Control. Sky Care International Limited Sky Care Corporate Terminal, Moldavian Airlines Ground Handling Department KLM Jet Centre Walsh Bros Place, Chisinau Airport, MD-2026 1st Floor PO Box 7700/SPLWH PO Box 73-151, Hotel Airport, Chisinau 1117 ZL Schiphol Auckland International Airport, The Netherlands 2150, NZ Moldova Tel: +31 (20) 649 3299 Tel: +373 2 252 9356 New Zealand Fax: +31 (20) 648 8180 Tel: +64 9 256 1215 Fax: +373 2 252 5064 Email: [email protected] Email: [email protected] Fax: +64 9 256 2101 Website: www.jetcentre.nl Email: [email protected] Website: www.mdv.md Services: Crew & Passenger Transportation, Handling Services: Baggage Handling, Cabin Cleaning, Website: www.skycare.co.nz of Customs, Full Weather Brief, Fuel Company, VIP Airport Locations: Auckland, Wellington, Check-In, Crew Transport, De-Icing, Exterior Caterer Liaison, Flight Plan Assistance, Airway Slots, Aircraft Washing, Load Control/Weight Balance, Queenstown VIP Services, Transportations, Toilet Services and Services: Airline Ground Handling, FBO, Corporate Loading/Unloading, Passenger Assistance Unit, Ground Power Unit. Passenger Handling, Ramp Services, Refuelling, Ground Handling, Catering, Fuel, Transport, Over Representation, Toilet and Water Services. Flight & Landing Permits. Maastricht Handling Services P.O.Box 303 NIGERIA MOROCCO 6199 ZN Maastricht Airline Supervisors Experts - Tel: +31 43 358 9721 / +31 43 3589 720 3Q Aviation Ltd Member of ASE Group Fax: +31 43 358 9933 0GlDF"EE3N#/")$0&YQPSU Angie Avenue Hassan II et Rue Oujda Email: [email protected] warehouse, Cargo village, Website: www.mhs.nl Murtala Muhammed Int’l Airport, Imm Aicha 1er Etage Services: Cargo Handling, Ramp Handling, Truck Agadir 80020 Handling and Passenger Handling. Lagos, Nigeria
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 55 GROUND SERVICE PROVIDERS
Tel: +234 0 737 5067 / +234 0 8032 718998 / Website: www.skywatchaviation.com Avicon +234 0 8033 098722 Services: Quick Global Permit, Computerised 103-105 Amber Pride Email: [email protected] Flight Plan, Air Ambulance Services/Rescue, 13A, Block 6, P.E.C.H.S. Website: www.3qaviation.net Air Charters, Air Cargo and Logistics, Ground Services: Charter Flight Handling, Landing Permits, Handling, Aviation Fuel, Oil and Gas Services. Karachi Cargo and Mail Handling and Passenger Handling. 75400 Pakistan Skyway Aviation Handling Company Ltd. (SAHCOL) Tel: +92-21-3453 1623/3454 5331/3453 9830 3rd Floor Fax: +92-21-3453 2371 / 3453 1613 Æ Murtala Muhammed International Airport Email: [email protected] PMB 21768, Ikeja Website: www.aviconaviation.com Lagos state Services: Charters, Fuel, Permits, Handling, Nigeria -FBTJOH $BUFSJOH 'MJHIU1MBOOJOH #SJFlOHT Tel: +23 417 646 298 Accommodation, Financial, Regulatory, Safety and Astra Aviation Security. Email: [email protected] Email: [email protected] Website: www.astra-aviation.com Website: www.sahcol.com Services: Aircraft Charter, Aircraft Flight Support Airport Locations: Sokoto International Airport, Gerry’s Dnata and Supervision for Executive Aircraft and Mallam Aminu Kano International Airport, Kaduna 1 & 2 Lotia Building Abdullah Haroon Road. Ambulance Flights, Aircraft Fuel Supply, Catering International Airport, Ilorin International Airport, Karachi, Pakistan 75520 and GHA Services Arranged and Permits Applied Nnamdi Azikwe International Airport (Abuja), Tel: +92 21 3568 5017 for, Airport Management & Representation for Jos International Airport, Murtala Muhammed Fax: +92 21 3568 7807 Passenger and Cargo Airlines “Astra Visitor International Airport (Ikeja, Lagos), Enugu Email: [email protected] / marketing@gerrys. Services” Including Hotel Booking, Airport International Airport, Benin City Airport, Yola com.pk Meet & Greet and Private Transport Services, International Airport, Margaret Ekpo International Website: www.gerrys.com.pk Personal Protection Services, Local Tours, Airport (Calabar), Sam Mbakwe International Services: Passenger Handling, Load Control, Cold Aviation Company Representation Services, Airport, Port Harcourt International Airport. Storage, Flight Operation, Computerized Check- Aviation Consultancy, Aviation Safety, Security Services: Ramp Handling, GPU, Aircraft Pushback, In & Boarding, Lost and Found, Baggage Tracing, and Handling Products and Equipment, Aviation Unit Load Device Control, Cabin Cleaning, Crew Cargo Import & Export, Warehousing, Ramp Security Services, Cargo and Passenger GSA Transport, Water/Toilet Services, Air Starter Operations, Ground Handling Equipment, Technical Services, Industrial Safety Wear. Unit, Air Conditioning Unit, Baggage/Cargo Workshops, Catering. Scanning, Passenger Handling, Cargo Handling & Warehousing, VIP Lounge Services, Christian Bluewave Global Express Pilgrimage Handling, Hajj Handling, Baggage Pakistan International Airlines Bluewave Global Express Limited Services, Aviation Security Services. Customer Relation Section, 15 Osolo Way Ajao Estate Building 1, Motor Transport Building, 1st Floor Opposite UBA Bank 1*")FBE0GlDF ,BSBDIJ Tel: +234 1 844 6025 NORWAY Tel: +92 21 9904 0000 Fax: +234 1 270 5776 Aviator Norway Fax: +92 21 3457 2225 / 3457 0419 Mobile: +234 8036 225774 Erteløkka 1, 1384 Asker Email: [email protected] / [email protected] Email: [email protected] Norway Website: www.piac.com.pk Website: www.bluewaveglobalexpress.com Email: [email protected] Services: Passenger Handling, Ramp Handling, Services: Ramp Supervision, Ground Handling Website: www.aviator.eu Cargo Handling, Flight Operations, Catering Equipment, Aircraft Internal, GPU, Air Starter Unit, Airport Locations: AES, BDU, MOL, OSL, BGO, SVG, Services, Technical Handling, Executives Jets Lavatory Services, Water Services, Cargo Handling, TOS, KRS, RYG, TRF, HAU, TRD, BOO Handling, Line Maintenance, Charters Handling. Baggage Handling, Passenger Handling, Customs Services: Representation & Admin, PRM Services, and Immigration, Passengers Check-In Counter. Ramp Services, PAX Services, VIP, Cargo & Mail, Shaheen Airport Services Security, De-icing, Load Control, Comms & Ops and )FBE0GlDF Lamex Maritime Services ltd Support Services SAPS Complex, 35 Agbelekale Malir Avenue 2341 Mafoluku, Oshodi, Lagos Spirit Air Cargo Handling Jinnah International Airport, Nigeria Denmark A/S Karachi, 75200 Tel: +234 08 02904 9568 Postbox 152 Pakistan Fax: +234 01 621 1274 DK-2770 Kastrup Tel: +92 21 263 3556 Services: Freight Forwarding Email: [email protected] Fax: +92 21 3468 0115 Website: www.spiritaircargohandling.com Email: [email protected] LTT Cargo and Aviation Services Airport Locations: Denmark, Norway, Sweden Website: www.saps.com.pk ROYAL EXCHANGE PLAZA, Services: Bonded Warehousing, Cargo and Mail Stations: Islamabad, Karachi, Lahore, Peshawar, 342-344 CHARITY BUS STOP, OSHODI - Handling, Full Freighter Ramp Handling, Full Quetta P.O.BOX 12355 IKEJA LAGOS, NIGERIA Export & Import Document Handling Including Services: Aircraft, Passenger, Baggage, Cargo Tel: +234 1 891 9674 AWB Check & Data Capture, ULD Control and & Mail, Cabin, Maintenance, Ramp Handling, Fax: +234 1 496 1804 Management, Trucking, Cargo Screening, Back Catering, Security, Flight Services. Email: [email protected] / info@ 0GlDF4VQQPSU 1MBOOJOH%JTQPTJUJPO $VTUPNT Clearance, Ready For Carriage Service, Break Bulk lttaviation.com PARAGUAY Website: www.lttaviation.com and Distribution Facilities, Combi Aircraft Varying Services: Passenger, Ramp, Customer and From F100 U/I B747. Consorcio Aviation dba Consorcio Holding Flight Information Services, Charter Flights, Juan de Salazas No.795 Esquina Washington Ocean Freight, Airport Concierge, Aircraft OMAN First Floor, Itasa Tower, Asuncion Refuelling, Ground Handling, Over Flights and Paraguay Landing Permission, Airlines Representation and Oman Aviation Services Tel: +595 2 121 5215 Consultancy. Oman Aviation Services Co. Oman Air Fax: +595 2 164 5462 Bldg. No. 1713, Way 2720 Block no. 157 Email: [email protected] Nigerian Aviation Handling Company Plc cbd area P.O. Box 3823, pc 112 ruwi Website: www.consorcioaviation.com Nahco Aviance House muscat, oman Services: Cargo and Mail Handling, Cargo Murtala Muhammed International Airport Tel: 968 2453 1111 / 968 241 5 3300 Transportation, Customs Clearance, Air Taxi Services, P.M.B 013, Ikeja, Lagos Fax: +968 24 521 073 Aircraft, Brokerage, Catering, Conference Rooms, Tel: +234 1 7404776-80 Email: [email protected] Corporate/Executive Flight Service, Crew Showers, Email: [email protected] Website: www.omanair.com Customs Service, Domestic Flight Handling, Executive Website: www.nahcoaviance.com Services: Passenger Services, Check-In, Load VIP Terminals, Flight Planning, General Aviation Services: Aircraft Handling, Cargo Handling, Crew Control, Flight Operations, Automated Baggage Services, Hotel Accommodations, Immigration Service, Transportation, Fuelling Services, Passenger Tracking, Special Passenger Handling, Passenger International Flight Handling, Passenger and Crew )BOEMJOH 1BTTFOHFS1SPlMJOH "WJBUJPO5SBJOJOH Interline Transfer Service and Ramp Services. Transportation, Refuelling & VIP Services. #BHHBHF "JS5SBGlD "JSDSBGU$MFBOJOH -JBJTJOH with Customers and Cargo Operations. Oman Air Ground Operations PERU Website: www.omanair.com Nigerian Aviation Handling Company Plc Services: Speedy Check-in, Automated Baggage Servisair/Swissport Peru PMB 013, Murtala Muhammad Tracing System, Load Control, Flight Operation "W(FOFSBM$ªSEPWB .JSBmPSFT Airport, Ikeja, Lagos Services, Special Passenger Handling, Passenger Lima - Perú. Interline Transfer Services, Ramp Services. Tel: +511 517 2409 Nigeria Fax: +511 998 162 520 Tel: +234 1 7306875 / 7404776-80 Email: [email protected] Email: [email protected] PAKISTAN Website: www.swissport.com Website: www.nahcoaviance.com Services: Aircraft Loading/Unloading, Baggage Services: Aircraft, Passenger and Cargo Handling AIRBIZ Aviation Services Worldwide 3038, Level 3, JIAP Sorting, GPU, Pushback and Towing, Water & Toilet Services, Aircraft Servicing and Cleaning. Skywatch Aviation Ltd Karachi, Pakistan 19, Eniola Adesanya Street, Tel: +9221 9907 1364 Fax: +9221 3468 0044 Swissport GBH Peru S.A Off Murtala Mohammed International Airport Email: [email protected] Calle 5, No. 170 Road, Mafoluku - Oshodi. Website: www.air-biz.com Callao, Peru Tel: +234 1 774 6732 Services: Ground Handling, Fuel Management, Tel: +51 1 213 1800 Fax: +234 1 295 5359 0WFSmZJOHBOE-BOEJOH1FSNJU 'MJHIU$BUFSJOH Fax: +51 1 517 3119 Email: [email protected] Cargo and Flight Charter. Email: [email protected]
56 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS
Website: www.swissprt.com Vision Air and Sea Services Inc (VASS) Tel: +48 71 358 1382/1188 Services: FBO, Ground Handling, Arrival & Transfer, 147 Building 8015, Subic Bay International Fax: +48 71 373 7820 Baggage, Check-In, Passenger Services, Gate & Airport Email: [email protected] Departure, Lost and Found, Special Passenger, VIP Website: www.wrolot.com.pl Services, Loading and Unloading, Baggage Sorting, Subic Bay Freeport Zone 2222 Services: Passenger Services, Ramp Services, GPU, Servicing and Cleaning & Line Maintenance. Zambales Baggage Handling, Interior Cleaning, Cooling/ Philippines Heating, Load Control, Loading/Unloading, Moving Tel: +63 47 252 7571 of Aircraft, Ramp to Flight-Deck Communication, Talma Airport Services Fax: +63 47 252 7573 Lima Cargo City Sealing of Aircraft, Starting ASU And GPU, Email: [email protected] Transfer Service, Water and Waste Service, the Av. Elmer Faucette 2879 Website: www.tdgworld.com Operations and General Aviation. Piso 4 Callao Services: Ground Handling and Airport Support Tel: +511 513 8900 Services. Fax: +513 8928 PORTUGAL Email: [email protected] Website: www.talma.com.pe POLAND Groundforce Serviços Portugueses de Handling, SA Services: Aircraft Parking, Loading/Unloading, GDN Airport Services Sp.zo.o Technological Solutions, Cabin Cleaning, Toilet & Aeroporto de Lisboa, Edif. 25, 6º Water Services, Ground Power, Towing, Aircraft Ul. Slowackiego 206, 1704-801 Lisboa | Portugal Service, Fuelling Arrangements. 80-298 Gdansk Tel: +351 21 841 5000 Poland Fax: +351 21 841 6241 Tel: +48 583 412 817 Email: [email protected] PHILIPPINES Fax: +48 583 412 335 Website: www.groundforce.pt A Miller Flight Services &NBJMPGlDF!HEOBTQM Services: Passenger Service, Service Board, Website: www.gdnas.pl Cargo Service, Maintenance of Equipment, Assists 10#PY%PNFTUJD"JSQPSU1PTU0GlDF Services: Passenger, Ramp, Operations, Tickets, Custom, Lounges, Training, Load Control, Cleaning Metro Manila Baggage Tracing, Executive Aviation. Aircraft, Transport in the Earth, Representation Philippines Airport, Flight Operations and Admin, Airport Tel: +1 866 248 9397 / +63 2 825 4912 KRK Airport Services Ltd Security, Facilities Management, Baggage Delivery, Fax: +63 2 825 9671 Consulting and Technical Assistance. &NBJMTBMFT!PWFSmJHIUQFSNJUTDPN Zwirki and Wigura 1 8FCTJUFXXXPWFSmJHIUQFSNJUTDPN 00-906 Warsaw Services: Over Flight and Landing Permits, Ground Tel: +48 22 650 43 81 OMNI Handling Handling Services. Fax: +48 22 650 30 36 Aerodromo Municipal de Cascais &NBJMPGlDF!XFMDPNFBTQM Hangar 1, Tires, 2785-632 Sao Domingos de Rana Website: www.lhc.pl Portugal Ages Aviation Centre Inc Services: Passenger Service, PRM Service, VIP Ages Hangar, Balagbag Ramp Tel: +351 21 445 86 00 Service, Complaints Lounge, Service-Board, Fax: +351 21 445 86 70 Ninoy Aquino International Airport (NAIA) Operation of Aircraft, Airport Information and Email: [email protected] Pasay, 1300 Metro Manila Cargo Handling. Website: www.omnihandling.com Philippines Services: Airport Slot Coordination, Airport Tel: +63 2 925 1977 / +632 925 2877 LS Airport Services S.A Authority Clearances, ASU, GPU, Trash and Toilet Fax: +632 224 4191 6M8JSB PXB Services, H24 on Request, Domestic/International Email: [email protected] 02-158 Warsaw Handling, Aircraft Cleaning, Portable Water, Website: www.agesaviation.com Tel: +48 22 206 95 00 Maintenance Services, Ground Power Services, Services: Ground Handling, Ground Handling Fax: +48 22 206 95 01 Baggage Loader, Baggage Carts, Nitrogen/Oxygen, Equipment, Catering Services, Trip Permits and Email: [email protected] / [email protected] Air Conditioning Unit. Landing/Parking Slots, Customs, Immigration and Website: www.lsas.pl Quarantine Coordination, Flight Plan & Weather Services: Passenger Service, Operation of Aircraft, Portway, handling de portugal, s.a. Information, Preparing Crew and Passenger Service Cargo and General Aviation. Manifest, Maintaining Communication with Flight, 3VB$ &EJG¥DJP QJTP Flight Tracking, Refuelling, Crew Transportation, Aeroporto de Lisboa, 1700-008 Lisboa Crew and Passenger Transit Lounge, Aircraft POZ Airport Services Sp. z o.o. Portugal Interior & Exterior Cleaning. ul. Bukowska 285 Tel: +351 218 445 000 1P[OB Fax: +351 218 445 100 MacroAsia Airport Services Corporation Poland Email: [email protected] Tel: +48 61 8480 284 Website: www.portway.pt MACROASIA AIRPORT SERVICES CORPORATION Services: Full Handling Services; Training; CIP Room 450, 4th Floor, International Passenger Fax: +48 61 8492 345 &NBJMPGlDF!QP[BTQM Lounges, Passenger and Crew Transportation, Terminal, Ninoy Aquino International Airport Website: www.pozas.pl Aircraft Loading and Unloading, Ramp to Flight Pasay City 1300 Philippines Services: Passenger, Luggage, Aircraft Apron Deck Communications, Aircraft Pushback and Tel: +632 879 5886 Handling, Cabin Service, Towing, Cabin Cleaning, Lavatory & Water Fax: +632 879 5882 Transport for Crew Members, Cargo. Servicing, Aircraft Engine Starting. Email: [email protected] Website: www.mascorp.ph Swissport Poland Safeport Executive Services: Ramp Services; Marshalling/Follow Lisbon International Airport, Building C1, Hangar 7 Me, Load Control, Communications and Flight ul.Zwirki i Wigury 1 Operations, Baggage & Cargo Handling, Moving of 02-143 Warsaw 1749-035 Lisbon - PORTUGAL Aircraft, Baggage, Cargo Loading/Unloading, ULD Poland Tel: +351 21 0040400 Management, Lavatory Service, Water Service, Tel: +48 22 650 4527 Fax: +351 21 0040401 GPU, ACU, Air Stairs, Cabin Cleaning. Fax: +48 22 650 3599 Customer Service Mobile: +351 91 809 0036 Mobile: +48 609 601 952 Manager on Duty Mobile: +351 91 809 0035 Email: [email protected] MIASCOR Ground Handling Corp Email: [email protected] Website: www.swissport.com Website: www.safeport.aero .JBTDPS&YFDVUJWF0GlDF Services: Airport Ticketing Sales Desk, Station Services: Domestic and International Handling, Terminal 1, Ninoy Aquino International Airport Representation and Supervision, Cargo Fast Turnaround, Technical Or Fuel Stops, Weather, Pasay City 3FTFSWBUJPO 5PXO0GlDF5JDLFUJOH 5SBWFM Passenger and Crew Assistance, Air Ambulance, Philippines Insurance. Lounge and Meeting Room, Security Services, Tel: +632 851 8464 / +632 879 5189 Baggage Services, Aircraft Cleaning, Maintenance and Engineering, Catering Arrangements, Hotel Mobile: +63 917 872 0055 WELCOME Airport Services Sp. z o.o. Email: [email protected] Reservations, Crew Transportation. Website: www.miascor.com Zwirki Wigury Street Services: Export Cargo Documentation & Handling, 00-906 Warsaw Servisair/Swissport Portugal Import Cargo Documentation & Handling, Check-In, Poland Aeroporto de Lisboa Assistance Thru CIQ, Boarding Control, Baggage Tel: +48 22 650 43 81 Fax: +48 22 650 30 36 &EJlDJP1SJODJQBM #BMDBP Services, Lounge Services, Fuel & Oil, Routine Aeroport de Lisboa, 1700 - 007 Lisboa Line Maintenance, Non-Routine Line Maintenance, &NBJMPGlDF!XFMDPNFBTQM Tel: +351 939 495 363 Aircraft Release, Turnaround/Overnight Checks, Website: www.welcome-as.pl/en Airport Locations: Warsaw (WAW), Krakow (KRK), Fax: +351 218 488 091 A & B Checks, GPU, Air Steps, Forklifts, Baggage Email: [email protected] Conveyer Belts, Pushback And Towing. Rzeszow (RZE)PORT Services: Passenger Check-In, Baggage Handling Website: www.swissport.com Aircraft Pushing and Towing, Cabin Cleaning, De- Services: Airport Ticketing Sales, Arrival and Philippine Airport Ground Support Solution Inc Icing, Ground Power Supply, Loading/Unloading, Transfer Services, Special Passenger, VIP Services, SEmPPS 1"*31"(4$FOUFS Lounge Services, Passenger Assistance Unit, Station Representation and Supervision and Ninoy Aquino International Airport, Special Passenger Care, Unaccompanied Minor Executive Aviation. Pasay City Care, Baggage Tracing, Passenger and Crew Tel: +63 2 854 5730 Transport to and from the Aircraft, Airport QATAR Fax: +63 2 854 5731 Information Services. Email: [email protected] Qatar Aviation Services Website: www.pagss.com WRO-LOT Airline Services Ltd Doha International Airport Services: Aircraft Loading & Unloading, Ground P.O. Box 383 Support Equipment, GPU, ACU, ASU, Aircraft Towing 830-056TãVHJ-PUOJTLPXF-5% 4LBS Z TLJFHP4USFFU Doha - Qatar & Push Back, Water & Lavatory, Line Maintenance, Tel: +974 4462 1745 Fuelling, Aircraft Cabin & Exterior Cleaning. 8SPDãBX Fax: +974 4462 1485 Poland Email: [email protected]
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 57 GROUND SERVICE PROVIDERS
Website: www.qataraviation.com RWANDA Fax: +221 (0) 33 869 31 52 Services: Baggage Handling, Cabin Cleaning, &NBJMSBDIJESJGl!BITHSPVQDPN Load Control/Weight Balance, Lounge Website: www.menziesaviation.com Services, Passenger Handling, Ramp Services, Services: Aircraft Pushback and Towing, Cabin Representation and Ticketing. Cleaning, Check-In, De-Icing, Ground Power Supply, Load Control/Weight Balance, Loading/Unloading, Ras Al Khaimah Passenger Bussing, Ticketing, Toilet & Water Services. Ras Al Khaimah International Airport P.O.Æ Box 501, Dig Daga Road Astra Aviation SERBIA Ras Al Khamiah Email: [email protected] SU-PORT Ltd United Arab Emirates Website: www.astra-aviation.com Nikola Tesla International Airport Tel: +971 7 207 5200 Services: Aircraft Charter, Aircraft Flight Support Fax: +971 7 244 8199 and Supervision for Executive Aircraft and P.O. Box 8 Email: [email protected] Ambulance Flights, Aircraft Fuel Supply, Catering 11180 Belgrade Website: www.rakairport.com and GHA Services Arranged and Permits Applied Serbia Services: Passenger Services, Ramp Services, Load for, Airport Management and Representation Tel: +381 11 214 6684 Control, Communications and Flight Operations, for Passenger and Cargo Airlines “Astra Visitor Fax: +381 11 311 3872 Cargo and Mail Services. Support Services, Services” That Can Include Hotel Booking, Email: [email protected] Security. Airport Meet and Greet and Private Transport Website: www.su-port.com Services, Personal Protection Services, Local Services: Cabin Cleaning, Charter Flight Handling, Tours, Aviation Company Representation Services, %PDVNFOUBUJPO7FSJlDBUJPO -PBEJOH6OMPBEJOH REPUBLIC OF MOLDOVA Aviation Consultancy, Aviation Safety, Security and Passenger Services, Ramp Services and Ticketing. Aeroport Handling SA Handling Products & Equipment, Aviation Security Chisinau, Bd. Dacia 80/3 Services, Cargo and Passenger GSA Services, SEYCHELLES Republic of Moldova Industrial Safety Wear. Tel: +373 22 525 999 Air Seychelles Fax: +373 22 525 114 SAINT VINCENT AND THE GRENADINES )FBE0GlDF &NBJMPGlDF!IBOEMJOHNE International Airport Website: www.handling.md Vincy Aviation Services dba Caribbean Aviation Pte.Larue Services: Offering a Complete Range Of Ground Management Inc P.O. Box 386 Handling and Passenger Services, from Terminal Arnos Vale, Suite Box K694 Mahe Check-In to Aircraft Services. VC0120 Seychelles Saint Vincent and the Grenadines Tel: +248 4 391 000 ROMANIA Tel: +784 456 5600 Email: [email protected] Fax: +784 456 5300 Website: www.airseychelles.com Email: [email protected] Services: Cargo Services, Documentation, VIP Website: www.vincyaviation.com Services. Services: Airport Lounges, Baggage Handling, Boarding, Charter Flight Handling, Check-In, Flight Menzies Aviation Romania Dispatch, Flight Planning, Ground Power Supply, SHARJAH Henri Coanda International Airport, Lounge Services, Passenger Assistance Unit, Miracle Flight Support Bucurestilor 224E, Passenger Handling, Ramp Services, Refuelling, Representation, Security, Ticketing and Toilet & Executive Suite Otopeni, Ilfov Water Services. Sharjah Airport International Free Zone Romania Po.Box 122962, Sharjah Tel: +40 21 201 3322 Tel: +971 6 5575180 Fax: +40 21 201 4806 SAUDI ARABIA Fax: +971 6 5575200 Email: [email protected] &NBJMmUPQT!NJSBDMFBFSP Website: www.menziesaviation.com Attaar Travel Co Website: www.miracle.aero Services: Ticketing, Check-In, VIP Lounges, Load PO Box 31807 Services: Ground Handling, Charter, Travel Services Control, Aircraft Loading and Unloading, Cabin King Abdul Aziz Street, Al Agrabia Cleaning, Toilet and Water Services, Aircraft Al Khobar 31952 Ground Power and Start-Up, De-Icing, Pushback Tel: +966 0 3 867 7476 SINGAPORE & Towing, Customer Complaints Handling, Fax: +966 0 3 867 8236 dnata Singapore PTE LTD Independent Call Centres, Airside and Landside Email: [email protected] Bussing, Secondary Tracing, LZ Storage and Website: www.attar-travel.com 50 Airport Boulevard, Management. Services: Ground Handling, Passenger, Ramp. Singapore 819658 Tel: (65) 6511 0422, 6511 0423, 6511 0430 Mobile: (65) 8100 8183 Romanian Airport Services National Handling Services Fax: (65) 6511 0418 Baneasa Bucharest International Airport 24 North Jeddah Email: [email protected] Bucharest 1 Prince Sultan Street Website: www.dnata.sg ROMANIA P.O. Box 11738 Services: Passenger, Ramp, Technical, Flight, Tel: +40 21 232 05 51 / +40 21 230 72 51 Jeddah 21463 Security, Apron Handling, Baggage Handling, Fax: +40 31 805 64 82 / +40 31 816 53 24 Saudi Arabia Aircraft Interior Cleaning, Security Services, Email: [email protected] / [email protected] Tel: +966 2 420 2829 Station Representation, Aircraft Loading/ Website: www.baneasa.biz Fax: +966 2 693 9496 Unloading, Pushback and Towing, Marshalling, Services: Obtaining Permission for over Flight and Website: www.nhs.com.sa Lavatory & Water, ASU, GPU, ACU, Fire Fighting Landing and Representation To RCAA, Airport / Services: Aircraft Steps, Cabin Cleaning, Ground Equipment and Ground to Cockpit Communication. Ramp Services, FBO Handling, Loading/Unloading, Power Supply, GSE Maintenance, Load Control/ Aircraft Cleaning, Toilet and Water, Anti/De-Icing, Weight Balance, Loading/Unloading, Passenger Jet Quay Pte Ltd GPU, ASU Services. Bussing, Passenger Handling, Refuelling and Toilet P.O. Box 334, CIP Terminal, & Water Services. Singapore Changi Airport, RUSSIA $IBOHJ"JSQPSU1PTU0GlDF Singapore 918152 Traverse Avia Service Ltd Tel: +65 6513 1031 Ul. Second voyage, d. 8/29 Email: [email protected] Tel: +7 495 436 4892, 436 7566 Email: [email protected] Website: www.tras-mow.ru SATS Ltd Services: Ground Handling, Rates and Fees, SGS Aviation Services 20 Airport Boulevard Refuelling, Organized Catering, Passenger and Prince Sultan st. Al Hanaki building. 4"54*OmJHIU$BUFSJOH$FOUSF Crew Accommodation, VIP Halls. P. O. Box 48154, Singapore 819659 Jeddah 21572 Tel: +6542 5555 Vnukovo Terminal Saudi Arabia Website: www.sats.com.sg 119027, Russia, Moscow, Tel: +966 2 690 9999 Email: [email protected] Fax: +966 2 690 9866 Services: Apron Services, Air Cargo and Passenger 2 Reysovaya Street, Email: [email protected] Services. 2-1, PGK Website: www.sgsaviation.com.sa 119027, Russia, CEO: Qaid Al-Otaibi Moscow Email: [email protected] SAINT MAARTEN Tel: +7 495 436 83 49 4FSWJDFT1BTTFOHFS 3BNQ 0QFSBUJPOT 5SBGlD Email: [email protected] Control, Baggage, Cabin Appearance, Cargo.
SENEGAL Menzies Aviation (St Maarten) Aviation Handling Services (SA) Airport Road #99, PO Box 29733 PO Box 2003, Dakar Airport Leopold Sedar Senghor Princess Juliana International Airport, Dakar Tel: +221 (0) 33 869 31 52 Simpson Bay, St Maarten,
58 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS
Netherlands Antilles, Clever Handling Services Unaccompanied Minors (UM), Special Assistance Tel: +599 546 7960 Madrid-Airport Adolfo Suárez - Barajas - T4 on Luggage Irregularities (LL) and Distribution, Fax: +599 546 7961 %FQBSUVSFT "MPOH"JSMJGU n Flights Connection, Boarding) Ramp Services Mobile: +(599) 586 5664 (Aircraft Loading/Unloading, Baggage Sorting Email: [email protected] Avda. de la Hispanidad s/n · and Transportation, Dangerous Goods Course Website: www.menziesaviation.com 28042 Madrid · España $FSUJlFECZUIF4QBOJTI$JWJM"WJBUJPO"VUIPSJUJFT Services: Ticketing, Check-In, VIP Lounges, Load Tel: +34 91 745 91 98 Quality Internal Audits, Airline Dedicated Key Control, Aircraft Loading and Unloading, Cabin Fax: +34 91 745 91 87 Account Responsible, Call Centre and Secondary Cleaning, Toilet & Water Services, Aircraft Ground Email: [email protected] Tracing, Extraordinary Security Procedures for Power & Start-Up, De-Icing, Pushback and Towing, Website: www.clever-handling.com Flights to the USA, Document Check for Non- Customer Complaints Handling, Independent Call Services: Ramp Services, Baggage Handling, Cargo Schengen Destinations, APIS Service for Flights Centres, Airside And Landside Bussing, Secondary and Mail Handling, Aircraft Services and Cleaning, to USA and Canada, Registered Under ISAGO for Tracing, LZ Storage and Management. Passenger Service, Supervision and Coordination. the Following Sections: ORM (Headquarter and Station Management), LOD (Load Control ), PAX Groundforce Cargo (Passenger Handling), BAG (Baggage Handling), SLOVAKIA Crta. Llucmajor Km. 21,5 HDL (Aircraft Handling, Loading/Unloading) And Skyport s.r.o PO BOX 132 AGM (Aircraft Ground Movement). M.R. Stefanik Airport 07620 Llucmajor 823 09 Bratislava Baleares Espa a Swissport Spain S.A. Slovakia Tel: +34 971 178 100 5FSNJOBM%JRVF4VS 0lDJOB Tel: +421 24 821 2735 Email: [email protected] Barcelona Airport Fax: +421 24 821 2739 Website: www.groundforce.aero 08820 El Prat de Llobregat (Barcelona) Email: [email protected] Services: Ramp Services, Loading/Unloading, Tel: +34 627 987 983/+34 91 748 23 83 Website: www.skyport.com/contacts/bratislava Baggage Sorting and Transportation, Cabin Fax: +34 91 748 23 85 / +34 91 748 23 85 Services: Baggage Handling, Charter Flight Cleaning, Crew Transportation, Apron Bus, GPU, Email: [email protected] / )BOEMJOH %PDVNFOUBUJPO7FSJlDBUJPO 1BTTFOHFS Pushback, ASU, ULD, Toilet and Water, Anti/De- [email protected] Handling and Ticketing. Icing, Main Desk Platform Lift. Website: www.swissport.com Services: Airport Ticketing Sales Desk, Arrival Globalia Handling and Transfer Services, Baggage Services, Check- SOUTH AFRICA Centro Empresarial Globalia in Services, Dedicated Passenger Services, Gate Africa Flight Services (South Africa) Pty Ltd Ctra.Arenal-Llucmajor, and Departure Services, Lost and Found Services, O.R. Tambo International Airport Special Passenger and VIP Services, Load Control Km. 21. 5 and Communications, Station Representation and Unit 14-17 Foreign Airlines Cargo Terminals P.O. Box 132 Supervision, Aircraft Loading/Unloading, Baggage PO Box 1091 Islas Baleares Sorting, GPU, Push-back, Water & Toilet Services, 1620 Kempton Park 07620 ACU, ASU Tel: +27 11 390 9900 Spain Fax: [email protected] Tel: +34 971 17 86 27 Fax: +34 971 17 83 68 BidAir Services (Pty) Ltd Email: [email protected] Private Bag X21, Website: www.groundforce.aero O R Tambo International Airport, Services: Representation, Administration and WFS Servicios Aeropuertos Johannesburg, Supervision, Passenger, Ramp, Load Control, Communications, Flight Operations, Support, and Aeropuerto Madrid-Barajas South Africa, 1627 Security. Centro de Carga Aerea Tel: +27 11 383 9420 Edif. WFS - Parcela 1.2b Fax: +27 11 823 6349 Iberia Airport Services 28042 Madrid Email: [email protected] Tel: +34 91 746 15 80 Website: www.bidair.co.za Avenida de la Hispanidad s/n Email: [email protected] Services: Passenger Handling, Load Control, Flight Zona Industrial Barajas Operations, Ramp Handling, Cabin Cleaning, Toilet &EJlDJPO and Water Services, FBO, Meet & Greet. 28042 SUDAN Madrid AHBA Air handling Company Swissport South Africa Spain Khartoum International Airport P.O. Box 5511 Tel: +34 91 587 31 80 P.O.Box: 758 O.R.Tambo International Airport 1627 Fax: +34 91 587 30 94 Khartoum, 11111 South Africa Email: [email protected] Sudan Tel: +27 11 928 8500 Website: www.iberiaairportservices.es Services: Passenger Handling, Aircraft Ramp Tel: +249 183 574070/1/2 Fax: +27 11 928 8657 Fax: +249 183 574044 Email: [email protected] Handling, Cargo Handling, Load Control and Support, Representation & Admin, Aircraft Steps, Email: [email protected] Website: www.swissport.com Website: www.ahba.sd Services: Airport Ticketing Sales Desk, Arrival Boarding, Cabin Cleaning, Check-In, Charter Flight Handling, Pushback and Towing, Baggage Ground Services Manager: Nadir H Atabani Email: and Transfer Services, Baggage Services, Check- [email protected] in Services, Dedicated Passenger Services, Gate Handling, Crew Transportation, De-Icing, Exterior and Departure Services, Lost and Found Services, Aircraft Washing, Flight Planning, GSE Equipment, 4FSWJDFT5SBGlD3BNQT $IFDLJO-VHHBHF Line Maintenance, Load Control/Weight, Loading/ Counters, Cargo Handling & Storage, Safety, Special Passenger and VIP Services, Load Control Weight & Balance. and Communications, Station Representation and Unloading, Ground Power Supply, Over Flight Supervision, Aircraft Loading/Unloading, Baggage Rights, Passenger Services, Passenger Handling, Sorting, GPU, Push-back, Water & Toilet Services, Passenger Bussing, Ramp Services, Refuelling, SURINAME ACU, ASU Representation, Slot Coordination, Snow Removal, Ticketing, Toilet & Water Services and Surair Ground Services NV Unaccompanied Minors. J. A. Pengel International Airport, SPAIN Distrikt Para Acciona Airport Services Lesma Handling Group Suriname Anabel Segura 11 Domicilio Social y Dirección Aeropuerto Tel: +597 325 485 Business Center Albatros Aeropuerto De Girona-Costa Bra Fax: +597 325 325 17185 Vilobid Onyar (Girina) &NBJMTVSBJSHSPVOE!TMNlSNTS Building B, 2nd B 8FCTJUFXXXmZTMNDPN 28108 - Alcobendas (Madrid) Spain Services: Ground Handling SPAIN Tel: +34 972 186 706 Tel: +34 91 663 0670 Website: www.lesmahandling.com Fax: +34 91 663 0738 Services: Ticket Sales, Collection of Excess SWEDEN Email: [email protected] Baggage Charges and Other Fees, Assistance Aviator Airport Alliance Europe (Head Office) Website: www.acciona-aiportservices.com to Passengers in the Event of Lost or Damaged Services: Passenger Services, Operations and Baggage, Air-Ground Radio Communication by Air Generatorgatan 11 Load Control, Ramp Services, Lost & Found, Cargo, Frequency Box 118 Executive Aviation, Ticket Sales, PRM Handling, 190 46 Stockholm-Arlanda De-icing, Air Bridge and Off Airport Services. NEWCO AIRPORT SERVICES S.A.U. Sweden &EJlDJP-CBSP$#BSCBEJMMP Tel: +46 8 585 542 00 AGA Airline Ground Assistance 4. 2ª Planta - 28042 Madrid Email: [email protected] C/Menorca, 8-2, 07011 Spain Website: www.aviator.eu Palma de Mallorca, Tel: +34 91 746 15 00 Baleares | Fax: +34 91 746 15 14 Aviator Sweden España Email: [email protected] Box 118 Tel: +34 971 787 727 Website: www.newcoas.es 190 46 Stockholm-Arlanda Fax: +34 971 574 776 Services: Operations and Flight Dispatcher Sweden Email: [email protected] (Loadsheet, Crew Control, Supervision and Tel: +46 8 585 542 00 Website: www.age-europe.com Representation, Light Plan Assistance, Liaison $POUBDU0MB4USBOHFXBZTn.BOBHJOH%JSFDUPS Services: Passenger Handling, Load Control and with Local Authorities) Passengers Services Email: [email protected] Dispatch, Ticket Sales, VIP Lounges, Handling (Check-in, Dedicated and Specialized Staff, Website: www.aviator.eu Supervision, Representation and Management, Document Control, Special Handling to Authorities Airport Locations: MMX, ARN, GOT, VBY, LLA, UME Flight Watch/Operations. And VIP Passengers, Special Assistance to Services: Cabin Cleaning, Ramp Services, GSE
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 59 (306/%4&37*$&1307*%&34
Maintenance, De Icing, Maintenance, Cargo & Mail, Tel: +41 43 815 83 11 Passenger, Security, Load Control, Airport Lounges, Email: [email protected] Crew Transportation, Baggage Handling, Ticketing, Website: www.dnata.ch Cargo Handling Services, Freight Handling, Freight Services: Passenger Services, Ticketing Ramp Bangkok Flight Services Ramp Services, Snow Blower, PRM Services, GSE Services, Baggage and Cargo Handling, Load Repair Shop, Mail Handling, Station Supervision and Control and Communications. Bangkok Suvarnabhumi International Airport Document Handling. 777 Moo 1, Nong Prue, Bang Phli Gate Gourmet Samut Prakan 10540, Thailand Moose Aviation Services Gate Gourmet Switzerland GmbH Tel: +66 2131 5000 P.O.Æ Box 2 Fax: +66 2131 5099/5077 Balsberg, P.O. Box QV Email: [email protected] SE-190 45 Stockholm -Arlanda CH-8058 Zurich-Airport 8FCTJUFXXXCBOHLPLmJHIUTFSWJDFTDPN Sweden Switzerland Services: Premium Airport Service, Passenger Tel: +46 8 797 89 70 Tel: +41 43 812 5480 Handling Services, Ramp Handling Services and Fax: +46 8 797 89 72 Fax: +41 44 810 9175 $BSHP)BOEMJOH4FSWJDFTnJODMVEJOHCVUOPU Email: [email protected] Email: communications@gategroup.com limited to Representation, Loading/Unloading, Website: www.mooseaviation.se Website: www.gategourmet.com/ Interline Baggage, Aircraft Cleaning, Cabin Services: De-Icing, Glycol Removal, Aircraft Services: Airline Catering and Last Mile Service, Marshalling, Flight Operations, Dispatch, Heating Aircraft Washing / Cleaning. Provisioning, On-Board Retail Solutions, A Major Weight and Balance Control, Towing, Pushback, Driver of Ancillary Revenue, the same Catering Air Start, Water and Lavatory, Ground Power, Air Spirit Air Cargo Handling Sweden AB And Provisioning Services for Non-Airline Conditioning, ULD Conditioning, Crew Transport. Fraktvägen 29 Customers: Railway Companies, Lounges And 19587 Stockholm-Arlanda Business Aviation. Lufthansa Services (Thailand) Ltd Tel: +46 8 7973360 Suvarnabhumi International Airport Website: www.spiritaircargohandling.com Swissport Zurich Room A4-091a, 4th Floor, 999 Moo 1, Services: Bonded Warehousing, Cargo and Mail P.O Box, 8058 Bangna-Trad, Rachathewa, Bangpli, Handling, Full Freighter Ramp Handling, Full Export Zurich Airport Samutprakarn 10540 Thailand & Import Document Handling Including AWB Check Switzerland Telephone : +66 2 134 2210 & Data Capture, ULD Control and Management, Tel: +41 43 815 03 25 Fax: +66 2 134 2219 5SVDLJOH$BSHP4DSFFOJOH #BDL0GlDF4VQQPSU Fax: +41 43 815 03 08 Email: [email protected] Planning & Disposition, Customs Clearance. Email: [email protected] Website: www.joinlst.com Website: www.swissport.com Services: Passenger Services, Load Control, Sales Stations: Basel and Ticketing, Centralized Load Control, Phuket Services: Airport Ticketing Sales Desk, Arrival Handling Supervision, Baggage Service, Cargo and Transfer Services, Baggage Services, Check- Handling Supervision. In Services, Dedicated Passenger Services, Gate WFS Sweden AB and Departure Services, Lost & Found Services, Thai Airports Ground Services Co. Ltd FraktvŠgen 36 B-C Special Passenger and VIP Services, Load Control Cargo Terminal 4 Cargo City, PO Box 92 and Communications, Station Representation and Supervision, Aircraft Loading/Unloading, Baggage 171 Vibhavadi Rangsit Road S-190 45 Sorting, GPU, Push-Back, Water & Toilet Services, Bangkok Int’l Airport Arlanda ACU, ASU. 10210, Bangkok Tel: +46 8 593 608 00 Thailand Email: [email protected] Tel: +66 253 51986 TAIWAN Fax: +66 253 51987 SWITZERLAND Evergreen Airline Services Corp Email: [email protected] Website: www.tags.co.th Aviapartner Switzerland 6-1 Hangzhan S. Rd., Dayuan Taoyuan County 337 Services: Representation, Administration and Operation Centre 1 Supervision Passenger Services, Ramp Services 7th Floor Taiwan Tel: 866 3 351 9922/9927 Load Control, Communications and Flight Room 229 Fax: 886 3 383 4892 Operations, Cargo and Mail Services PO Box 47 Email: [email protected] Support Services. 8058 Zurich Airport Website: www.egas.com.tw Switzerland Services: Passenger Service, Ramp Service, Cargo TANZANIA Tel: +43 0 660 548 42 23 and Mail Service, Cabin Service, Aircraft Service, Email: [email protected] GSE Maintenance, Laundry Service and Building Africa Flight Services Website: www.aviapartner.aero Exterior & Cleaning Services. JNIA Cargo Services: Pushback/Towing, Baggage Handling, PO Box 5896 Boarding, Cabin Cleaning, Check-In, Crew Transport, Taoyuan International Airport Services Co Ltd Dar Es Salaam De-Icing, Ground Power Supply, Loading/Unloading, No.15, Hang Chin N. Rd. Passenger Assistance Unit, Passenger Bussing, Ramp Services, Ticketing, Toilet and Water Services, Taoyuan International Airport Mwanza Ground Handling Unaccompanied Minors. Taoyuan 33758 PO Box 10605 Taiwan, R.O.C. Mwanza Airline Assistance Switzerland Ltd Tel: +886 0 3 398 2578/+886 0 3 398 2517 Tanzania P.O. Box 2119, Fax: +886 3 383 4488 Tel: +255 282 560 694 / +255 282 560 687 Email: [email protected] / [email protected] Fax: +255 282 560 614 CH-8060 Website: www.tias.com.tw Email: [email protected] Zurich-Airport Services: Aircraft Pushback/Towing, Baggage Website: www.mwanzaairco.com Switzerland Handling, Cabin Cleaning, Exterior Aircraft Services: Guiding Aircraft, Passenger Steps for Tel: +41 43 816 53 50 Washing, Ground Power Supply, GSE Maintenance, Boarding and Disembarking, Ground Handling Fax: +41 43 816 53 52 In Flight Catering, Loading/Unloading, Passenger Operations, Catering, Baggage Handling, Towing Email: [email protected] Assistance Unit, Ramp Services, Refuelling & Toilet and Positioning Aircraft, Cleaning & Servicing Website: www.aas-switzerland.ch and Water Services. Cabin, Aircraft & Lavatories, Loading/Unloading, Services: Passenger Services and Assistance, Mobility of Passengers and Crews. Ticketing, Full Ramp Services, Baggage Handling, THAILAND Load Control, Supervision, Anti- and De-Icing Swissport Tanzania Ltd Services. BAGS Ground Services Co.,Ltd. P.O. Box 18043 333 LPN Building 1, 12th Floor, Room A2 Terminal II CHEP Aerospace Solutions Viphavadee-Rangsit Road, Chomphon Julius Nyerere International A Steinackerstrasse 2 Chatuchak Bangkok 10900 Thailand Dar es Salaam 8302 Kloten Tel: +66 2272-2591 Tanzania Switzerland Fax: +66 2272-2593 Tel: +255 22 284 4610 Ext. 2230 Tel: +41 43 255 4141 Email: [email protected] Mobile: +255 754 400 660 Fax: +41 43 255 4142 Website: www.bags-groundservices.com Fax: +255 22 284 4343 Email: [email protected] Services: Flexible Airport Services, Fully Ground Email: [email protected] Website: www.chep.com/aerospace Handling Services such as Passenger Handling Website: www.swissport.com Airport Locations: AKL, AMS, BAH, BKK, BNE, BRU, Services, Ramp Handling Services and Cargo Services: Lost & Found, Gate & Departure, CDG, CHC, CPH, CUN, DEN, DFW, DME, DOH, EMA, Handling Services - including but not limited to Passenger Services, Check-In, Baggage, Arrival and EWR, FRA, HKG, HNL, IAD, IAH, JFK, LAX, LGW, Representation, Loading/Unloading, Interline Transfer, Station Control, Supervision, Baggage LHR, LIS, LOS, LUX, MAD, MAN, MEL, MIA, MXP, Baggage, Aircraft Cleaning, Cabin Service, Sorting, Aircraft Servicing, GPU, Crew Transport, NBO, ORD, PER, SEA, SFO, SIN, SVO, SYD, ZRH, Marshalling, Flight Operations, Dispatch, Weight Loading/Unloading, Water & Toilet, Flight YUL, YVR, YYZ and Balance Control, Towing, Push Back, Air Operations, Cabin Cleaning, Weight Balance, Ramp, Services: ULD and Galley Cart Solutions, Including Starter, Water and Lavatory, Ground Power, Security, Ground Power Supply. Management, Supply, Maintenance, Repair Air Conditioning, ULD Conditioning, Crew and Assembly, GSE Repair and Preventative Transportation, and so we Provide the Airport .BJOUFOBODF *OmJHIU&OUFSUBJONFOU6QHSBEF Services for 16 Airports around Thailand. ZAT Aviation P.O. Box 1981 Dnata Switzerland Zanzibar dnata switzerland AG Tanzania, Obstgartenstrasse 27 Tel: +255 24 223 3979 / 223 1819 Fax: +255 22 313 36 / 22 30 259 PO Box 235, CH-8302 Kloten Email: [email protected]
60 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS
Website: www.zanzibar-airport.com Celebi Ground Handling Fax: +256 414 321440 Services: Baggage Handling, Cabin Cleaning, Anel Merkezi, Email: [email protected] Check-In, Ground Power Supply, Saray Mah Website: www.dashandling.com Loading/Unloading, Passenger Assistance Unit, Passenger Handling, Ramp Services, Site Yolu Sok Services: Cold Storage, Cargo & Courier, Unaccompanied Minors, ASU, Cabin Cleaning. No: 5, Kat: 9 Baggage, Passenger, Mechanical & Electrical. 34768 Ümraniye Istanbul Enetebbe Handling Services Ltd TOGO TURKEY ENHAS Societe Togolaise de Handling Tel: +90 216 666 60 32 Old Airport, Sebugwawo Drive BP 10112 Lome - TOGO Fax: +90 216 630 36 30 Entebbe International Airport Tel: +00228 226 34 19 E-mail: [email protected] / gat@celebi. Entebbe- Uganda Fax: +00228 226 34 25 com.tr Website: www.celebihandling.com.tr (East Africa) Email: [email protected] Tel: +256 41 432 1446 Website: www.sthandling-aero.tg Services: Meeting & Parking Aircraft, Unloading Services: Service Operations; Marshalling, Flight and Loading Aircraft, Fax: +256 414 321 307 Handling, Aircraft Equipment, Loading/Unloading, Transporting Passengers and Crew between Email: [email protected] Baggage Delivery, Transition Service, Freight Aircraft and Terminal, Aircraft Towing Website: www.enhas.com Service and Technical Services. Cleaning Cabin Interiors and Exteriors, Providing Services: Quality Control, Training, Baggage, Cabin Heating/Cooling Services Passenger, Cargo, Courier. Providing Aircraft Toilet and Water Services, De- TRINIDAD AND TOBAGO Icing Aircraft & Taking Anti-Icing Measures when Weather Conditions Require, Ramp, Passenger, UKRAINE Servisair/Swissport Cargo, Executive Aviation Piarco International Airport, AIRLINK INTERNATIONAL Piarco. Fly Service Ltd 25th Chapaev W.I. Division Street 6V Tel: +1 868 669 1259 FOMJLLZ.BI:BNB 4PLBL 'MPSZB Business Centre Floor 3 Fax: +1 868 669 2052 #BLSLZ 5²SLFZ Phone : +90 212 663 3718 0GlDF 0EFTTB Email: [email protected] Ukraine Website: www.swissport.com Fax : +90 212 663 3513 &NBJMJOGP!mZTFSWJDFUVSLFZDPNUS Tel: +380 48 7778303 Services: Airport Representation, Cabin Cleaning, Fax: +380 48 7778304 GSE Maintenance, Load Control/Weight Balance, 8FCTJUFXXXmZTFSWJDFUVSLFZDPN Passenger Services and Ramp Services. 4FSWJDFT1"97*1)BOEMJOH 0CUBJOJOH5SBGlD &NBJMPGlDF!BJSMJOLXPSMEDPN Rights, Fuel Arrangements, Meet & Greet, Catering, Website: www.airlinkworld.com Hotels, Passenger Welfare, Administrative 4FSWJDFT$BUFSJOH4FSWJDFT 5SBGlD)BOEMJOH TUNISIA and Accounting Work, Runway Analysis, Flight Dispatch, Entry and Landing Permission, Crew Planning, Handling Arrangements, Aircraft Accommodation, VIP Terminal Services, Crew Soltane Aviation Services Brokerage and Aircraft Baggage Security. Transportation, Baggage Handling, Refuelling, Tel: +216 71 807 217 Security, Flight Dispatch, Ramp. Mobile: +216 98 466 981 Email: [email protected] Gozen Air Services Website: www.soltaneaviationservices.com ([FO)BWBDMLWF5JD" )BMLBM$BEEFTJ Krymaviaservice Ltd Services: Ground Handling, Landing Permits, "WDMBS4PLBL Simferopol Airport Central, Simferopol St. Karl Catering, Fuel. No. 56 34153 Florya Marx, 49 Istanbul / TURKEY Simferopol, Ukraine, 95491 TAV Tunisie SA Ground Handling Services Tel: +90 212 662 10 62 Tel: +380 652 248 044 / +380 652 595895 Fax: +90 212 662 10 90 Fax: +380 652 248 044 / +380 652 248101 &OlEIB)BNNBNFU*OUFSOBUJPOBM"JSQPSU Email: [email protected] Sousse 4030 Email: [email protected] Website: www.gozenair.com Website: www.aviaserv.com.ua Tunisia Services: PAX/VIP Handling, Obtaining Services: FBO, Aircraft, Passenger and Cargo Tel: +216 7 310 3010 Handling, VIP, Refuelling, Power Supply On-board Fax: +216 7 310 3017 5SBGlD3JHIUT 'VFM"SSBOHFNFOUT .FFUBOE and Air Navigation Services. Email: [email protected] Greet, Catering, Hotels, Passenger Welfare, Services: Aircraft Pushback/Towing, Baggage Administrative and Accounting Work, Runway Handling, Boarding, Cabin Cleaning, Check-In, Analysis, Flight Planning, Handling Arrangements, UNITED ARAB EMIRATES Aircraft Brokerage and Aircraft Baggage Security. Landing Permits, Load Control/Weight Balance, Abu Dhabi Airport Services -PBEJOH6OMPBEJOH 0WFSmJHIU3JHIUT 1BTTFOHFS Assistance Unit, Passenger Handling, Ramp HAVAS Ground Handling Co P.O. Box 94449, 4FSWJDFT 4MPU$PPSEJOBUJPO 5SBGlD3JHIUT Havas Genel Mudurlugu TAV Abu Dhabi, Unaccompanied Minors. Yonetim Binasi Ataturk Havalimani Dis Hatlar UAE Terminali A Kapisi/VIP Yani Yesilkoy/ISTANBUL Tel: +971 2 5055000 Fax: +971 2 575 8300 Tunisair Handling TURKEY Email: [email protected] 18 Rue des Entrepreneurs Tel: +90 212 465 56 56 Website: www.adac.ae Charguia II Fax: +90 212 465 56 00 Email: [email protected] Tunis 2035 Al Ain Airport Services Tunisia Website: www.havas.net Tel: +216 71 942 555 ext. 104 Services: Passenger, Ramp, Cargo and Mail, Load "M,IBMFFK"M"SBCJ4Un Fax: +216 71 942 188 Control, Flight Operations, Representation and Al Ain Email: [email protected] / 4VQFSWJTJPO .BSTIBMMJOH -PBEJOH0GmPBEJOH United Arab Emirates [email protected] Equipment Supply, GPU, Interior Cleaning, Toilet Tel: +971 2 505 5000 Website: www.tunisairhandling.com & Water, Anti/De-Icing, Passenger and Crew Website: www.adac.ae Services: Representation, Administration and Transport and Storage. Supervision, Passenger Services, Ramp Services, ASE Associated Services Experts (Member of the Load Control, Communications, Baggage Handling ASE group) and Flight Operations. Dubai Airport, Dubai, United Arab Emirates TURKEY Tel: +971 4 2146 975 TGS Turkısh Ground Services Fax: +971 4 2146 978 Adriyatik Aviation Services Ltd Istanbul World Trade Center Email: [email protected] Mete Cad. No: 22/4, Taksim, A3 Block 6 th Floor 34149 Website: www.asegroup.aero Istanbul Yesilkoy/Istanbul Services: Operational Support and Ground Tel: +90 212 249 8000 Turkey Handling. Fax: +90 212 249 62 72 Tel: +90212 463 36 36 Email: [email protected] Fax: +90212 463 37 37 DNATA Website: www.adriyatik.com Email: [email protected] Dubai International Airport Services: Handling, Representation, Cargo and Fuel Website: www.tgs.aero PO Box 1515 Services. Stations:Atatürk Airport, Sabiha Gökçen, Esenboga, Adnan Menderes Airport Domestic Dubai Terminal Gaziemir /Izmir, Antalya Airport, Adana United Arab Emirates AirMark Airline Marketing & Services Tel: +971 4 218 6607/6634 Yenibosna Merkez Mah. Airport Services: Passenger, Ramp, Operations, Cargo Email: [email protected] Cinar Cad. No. 9 Kat: 2 34197 Services. Website: www.dnata.com Bahcelievler/Instanbul Services: Marshalling and Parking, Unloading/ Tel: +90 212 444 1 GSA (472) Loading, Cabin Material, Toilet Services, Exterior Fax: +90 212 245 44 86 UGANDA Aircraft Cleaning, Aircraft Moving, Crew Transport, Email: [email protected] Ramp to Flight Desk, Baggage Handling, Cabin Website: www.air-mark.com DAS Aviation Handling Cleaning, Portable Water, Cooling/Heating, Air Services: Cargo System Sales and Management, )FBE0GlDF4FCVHXBXP%SJWF Start, ULD Management, Cabin Dressing and Booking Reservations, Import and Export, Entebbe International Airport Passenger Transport. Document Handling, In and Outside Sales and P.O. Box 5840, Kampala Marketing, Dedicated Reservations, Operations Uganda Staff, Domestic Trucking and Warehousing. Tel: +256 414 321296
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 61 GROUND SERVICE PROVIDERS
Hadid International Services Tel: +44 1293 553 337 Glasgow Prestwick Airport Dubai Airport FreeZone Fax: +44 1293 530 600 Aviation House, Prestwick, KA9 2PL West Wing 3 Email: [email protected] Ayrshire Website: www.airbase.co.uk Tel: +44 871 223 0700 PO Box 54508, Dubai Services: Ramp, Passenger, Technical. United Arab Emirates Fax: +44 129 251 1259 Tel: +971 4 299 7777 Email: [email protected] Fax: +971 4 299 7700 Website: www.glasgowprestwick.com Email: [email protected] CEO: Tom Wilson Website: www.hadid.aero Managing Director: Iain Cochrane Æ $IJFG'JOBODJBM0GlDFS(SBOU.D-FPE Services: Ramp Handling, Passenger Handling, Customs and Immigration, Cargo & Baggage, Commercial Director: Graeme Sweenie Catering, FPL Filing, Crew Visa Arrangements, IT Manager: Mathew Wilson Crew and Passenger Transport, Hotel Aircraft Service International Group Ltd Head of GSE Procurement: Jules Matteoni Accommodation, Limousine and Wheelchair Ramp Operation: Kevin Brock Aviation House, London Heathrow Airport Services: Passenger, Freight & Handling Services Services. Southern Perimeter Road Middlesex TW6 3AE JetEx Flight Support United Kingdom Dubai International Airport Free Zone Tel: +44 208 283 1000 & #-0$,"n/0 Fax: +44 208 283 1003 P.O.BOX: 54698 DUBAI, UAE Email: [email protected] Menzies Tel: +971 4 212 4000 Website: www.asig.com Email: [email protected] Services: Loading/Unloading, Baggage Handling, 4 New Square, Bedfont Lakes, Website: www.jetex.com Mail and Cargo, Marshalling, Pushback & Towing. Feltham, Middlesex, TW14 8HA Services: Fuelling, Flight Planning, Hotel, Crew United Kingdom Transport, Crew Visa, Catering, Ramp Supervision, Air Dispatch Tel: +44 208 750 6000 Accommodation, Flight Monitoring, Concierge 3 City Place, Beehive Ring Road Gatwick Fax: +44 208 750 6001 Services. Email: [email protected] / info@ United Kingdom menziesplc.com Tel: +44 1293 513095 RamJet Aviation Support Website: www.menziesaviation.com Fax: +44 1293 655423 Services: Ticketing, Check-In, VIP Lounges, Load 401A BC4 RAK Free Zone Email: [email protected] Control, Aircraft Loading and Unloading, Cabin P.O. Box 11487 Website: www.air-dispatch.com Cleaning, Toilet and Water Services, Aircraft RAK, Services: Centralised Load Control. Ground Power and Start-Up, De-Icing, Pushback U.A.E and Towing, Customer Complaints Handling, Tel: +971 7 227 8808 Airline Services Ltd Independent Call Centres, Airside and Landside Fax: +971 7 227 8848 Canberra House, Sharston Green Business Park Bussing, Secondary Tracing, LZ Storage and Email: [email protected] Manchester M224SX Management. Website: www.ramjet.aero UK Services: Ground Handling, Permits, Fuel, Catering, Tel: +44 161 495 6900 OCS Charter Services and Accommodation. Email: [email protected] Tilgate Forest Business Park Website: www.airline-services.com Brighton Road Rus Aviation Services: Ramp Crawley, RH11 9BP P.O. Box 8381 Airport Locations: Manchester, London Gatwick, Tel: +44 844 846 7606 Saif Zone, Sharjah London Heathrow, London Stanstead, London Email: [email protected] United Arab Emirates Luton, Bristol, Birmingham, East Midlands, Website: www.ocs.co.uk Tel: +971 6 557 2800 Newcastle, Edinburgh, Glasgow, Liverpool, Leeds Services: Aircraft Cleaning, Vessel Cleaning and Fax: +971 6 557 2600 Bradford and Cardiff. Aviation Fleet Cleaning. Website: www.rusaviation.com Email: [email protected] / charter@ Aviation Solutions Premiere Handling Ltd rusaviation.com EMA Cargo West, East Midlands Airport Address Room 22, Level 7 Services: Representation, Administration and Derby, DE74 2TR Terminal 1, Manchester Airport Supervision, Passenger, Ramp, Load Control, Com- Tel: +1332 853 510 munications and Flight Operations, Cargo and Mail. Fax: +1332 853 650 UK Email: [email protected] Tel: +44 161 489 6789 Sharjah Aviation Services Website: www.aviation-solutions.co.uk Fax: +44 161-489-8855 Services: Email: [email protected] Freight Center Building Website: www.premierehandling.com Al Dhaid Road Services: Full Handling, Ground Handling Airport Area 70888 Aviator UK Equipment, Catering, Fuel, De-Icing. UAE Room 3037, 3rd Floor Balcony Tel: +971 6 514 1111 South Terminal , Gatwick Airport Swissport Birmingham Fax: +971 6 558 0361 West Sussex, RH6 0NP 2nd Floor Terminal 1 Email: [email protected] United Kingdom Birmingham International Airport Website: www.sharjahaviation.com Contact: Debbie Westlake, Managing Director Services: Baggage Handling, Loading/Unloading, Birmingham, B26 3QJ Email: [email protected] Tel: +44 121 329 5060 Flight Operations and Dispatch, Cabin Cleaning, Website: www.aviator.eu Aircraft Exterior Cleaning, Load Control and Dispatch. Fax: +44 121 329 5099 Airport locations: LGW, BHX, NCL Email: [email protected] Services: Representation & Admin, Pax Services, Website: www.swissport.com SKA International Group Ramp Services, Lounge, Load Control Comms & Stations: Manchester, Newcastle, Southampton, 0GlDF/P(# Ops, Cargo & Mail, Support Services, Security, A/C Norwich, Stanstead, Luton, Heathrow, Gatwick, Post Box: 50127 Maintenance, Deicing Liverpool, Leeds Bradford, Jersey, Inverness, Jebel Ali Free Zone Authority (JAFZA) Humberside, Guernsey, Glasgow, Exeter, Edinburgh, Dubai Cobalt Ground Solutions &BTU.JEMBOET %VSIBN %PODBTUFS4IFGlFME $BSEJGG United Arab Emirates Room 2535, Terminal 4 Bristol, Bournemouth, Belfast, Aberdeen, Stanstead Tel: +971 4 8840 800 Heathrow Airport London, Hounslow Services: Airport Ticketing Sales Desk, Arrival and Fax: +971 4 8840 808 Middlesex, TW6 3XQ Transfer Services, Baggage Services, Check-in Services, Email: www.ska-arabia.com Tel: +44 20 8750 9881 Dedicated Passenger Services, Gate and Departure Services: Ground Handling, Terminal Operations, Email: [email protected] Services, Lost and Found Services, Special Passenger Fuel, Passenger Charter. Website: www.cobaltgs.com and VIP Services, Load Control and Communications, Services: Airline Move Or Start-Up Project Station Representation and Supervision, Aircraft Loading/Unloading, Baggage Sorting, GPU, Push-back, UNITED AVIATION SERVICES (UAS) Management, Passenger Check-In, Self-Service Kiosk Hosting, Premium Passenger’s Concierge Water & Toilet Services, ACU, ASU P.O BOX 54482, Dubai Service, Boarding Control & Gate Function, United Arab Emirates Transfer Desk Services, Flight Operations Control, Wings 24 Ltd Tel: +971 4 299 66 33 Flight Despatch, Baggage Services (Lost & Found), Global Flight Support Fax: +971 4 299 67 77 Ticket Desk, Full Ramp & Baggage Handling, De- 3 City Place, Beehive Ring Road Email: [email protected] Icing, Aircraft Towing. Website: www.uas.ae Gatwick, West Sussex RH6 0PA Services: VIP Ground Handling, Quality GSE Usage, United Kingdom Baggage Handling, Catering, Crew Assistance, Dnata Ltd Tel: +44 1293 655422 Ground Transportation, Hotel, Security, Cargo and Bedfont Road, Stanwell Fax: +44 1293 655423 Commercial Handling, Flight Monitoring. Middlesex, TW19 7LU Email: [email protected] United Kingdom Website: www.wings24.com Tel: +44 1784-425100 UNITED KINGDOM Fax: +44 1784-425122 Services: Logistics And Trip Preplanning, Airbase Flight Support Limited Email: [email protected] Arranging Full Set Up Of Static Display Areas, Gatwick Gate Website: www.dnata.co.uk Coordination Of Flying Displays During Services: Cargo Warehousing, Freight Handling, The Event, Hangarage And Ramp Security, $IBSMXPPE3PBE -PXlFME)FBUI Transport, Security, Supervision, Aircraft Loading & Ground Equipment, Security Clearance For Crawley, West Sussex, RH11 0TG Unloading, De-Icing, Flight Operations, Push Back. United Kingdom Areas Required For Operator Personnel And Contractors, Airside Access For Support
62 Airline Ground Services Summer/Autumn 2015 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS
Vehicles, Providing Wings24 Personnel On Services: Passenger, Cargo, Ramp Handling, Mail IDS Intergrated Deicing Services Site To Offer Full Supervision Of All Services, Handling, Facility Management. $PSQPSBUF0GlDF "NNPO%SJWF Organisation Of Press Conferences And Private Manchester, NH 03103 Meeting Rooms, Full Customer Corporate Air Service Hawaii Tel: +1 603 647-1717 Hospitality, Specialist Fuel Requirements 95 Nakolo Place, Honolulu, HI 96819 Fax: +1 603 647-1276 Tel: +808 821 3122 / 839 5003 Email: [email protected] Fax: +808 836 2117 Website: www.deicingsolutions.com Email: [email protected] Products & Services: Ramp Handling, Cargo, Website: www.airservicehawaii.com GSE, Cabin Service, Janitorial, Special Services, Services: Fuel and Handling, Crew Services, Passenger Services and Aircraft Cleaning. Passenger Services. Worldwide Flight Services Ltd Jet Stream Ground Services Spire Flight Solutions 1070 East Indiantown Rd , Suite 400 London Heathrow Airport 4500 Cherry Creek Drive South, Suite 860 Building 552 - Shoreham Road East Jupiter, FL 33477 Denver, Colorado 80246 USA TW6 3UA United States Tel: +1 561 746 3151 Tel: +44 208 564 5330 Tel: +1 303 566 3131 Fax: +561 746 3280 Email: [email protected] Fax: +1 303 566 3114 Email: [email protected] &NBJMDT!XGTDPSQDPN DT!TQJSFmJHIUDPN Website: www.jetstreamgs.com UNITED STATES Website: https://www.wfscorp.com/Spire_Flight_ Products & Services: Ramp Handling, Cargo, Solutions GSE, Cabin Service, Janitorial, Special Services, 4FSWJDFT$PNNFSDJBMmJHIUTVQQPSU 'FSSZ'MJHIU Passenger Services and Aircraft Cleaning. Support, Military Flight Support, and Government Flight Support. Ground Handling, Ground Handling Supervision, Permits, Credit, Flight Plans, Crew Mercury Air Cargo Services, and Special Ops Support. 6040 Avion Drive Suite 200 Airport Terminal Services (ATS) DGS/DAL Global Services Los Angeles 111 Westport Plaza Drive 980 Virginia Avenue CA 90045 Suite 400 4th Floor, Atlanta, GA 30354 Tel: +1 310 641 5667 St. Louis, Missouri 63146 United States Website: www.mercuryaircargo.com USA Tel: +1 800 350 4828 Services: Warehouses Providing Import and Export Tel: +1 314 739 1900 Email: [email protected] Services, Allocated Space on Airlines Ensures Fax: +1 314 739 7070 Website: www.dalgs.com Space on Flights, World-Wide Air Transportation Email: [email protected] Services: Ramp Handling, Cabin, Ticketing/Gate Service, Customs Documentation Service, Air Website: www.ATSSTL.com Services, Charter Handling, Wheelchair Services, Cargo Charter Services. Stations: Austin, TX (AUS), Atlanta, GA (ATL), Skycap Services, De/Anti-Icing, Cargo & Mail Mascoutah, IL (BLV), Nashville, TN (BNA), Handling, Prime Flight Aviation Services Columbus, OH (CMH), Colorado Springs, CO (COS), Club Room Services, Janitorial, Lavatory & 7135 Charlotte Pike Washington D.C. (DCA), Dallas, TX (DFW), Detroit, Portable Water, Ground Support Equipment Suite 100 MI (DTW), Houston, TX HOU, Huntsville, AL (HSV), Maintenance, Aircraft Maintenance, Fuel Services, Nashville, TN 37209 Jackson, WY (JAC), Las Vegas, NV (LAS), Los Aviation Consulting. Tel: +1 615 312 7856 Angeles, CA (LAX), Flushing, NY (LGA), Kansas Fax: +1 615 399 1438 City, MO (MCI), Chicago, IL (MDW), McAllen, TX Evergreen Aviation Ground Logistics Enterprises (MFE), Madison, WI (MSN), Minneapolis-St. Paul, &NBJMJOGP!QSJNFmJHIUDPN MN (MSP), New York (JFK), Ontario, CA (ONT), Inc (Eagle) 8FCTJUFXXXQSJNFmJHIUDPN 3850 Three Mile Lane Services: Aircraft Ground Handling, Interline Palm Beach, FL (PBI), Portland, OR (PDX), Phoenix, Baggage Transfer, Security, Ramp Scrubbing, AZ (PHX), Philadelphia, PA (PHL), Palm Springs, McMinnville, Oregon 97128 GSE Maintenance. CA (PSP), Reno, NV (RNO), Fort Meyers, FL (RSW), United States San Diego, CA (SAN), Seattle, WA (SEA), San Jose, Tel: +1 503 472 0011 CA (SJC), Salt Lake City, UT (SLC), Orange County, Fax: +1 503 434 6484 Pacifi c Aviation Corporation CA (SNA), St. Louis, MO (STL) Email: [email protected] 380 World Way, Box S-31 Services: De-Icing, Passenger, Ramp Handling, Website: www.evergreenaviation.com Los Angeles, CA 90045 Marshalling, Pushback, Fuelling, Loading and Services: GSE Maintenance/Ramp Services/Cabin Tel: +310 646 4015 Unloading, Cabin Cleaning, Cargo Services, GSE Cleaning, Crew Transport, De-Icing, Ground Power Fax: +310 646 4016 Maintenance, Baggage Services, Lounge Services, Supply, Baggage Handling, Toilet and Water, Ramp, &NBJMJOGP!QBDJlDBWJBUJPODPN Concierge Services. Passenger, Pushback and Towing. 8FCTJUFXXXQBDJlDBWJBUJPODPN Services: Passenger Services, Flight Operations, GAT Airline Ground Support Crew Administration. 1PTU0GlDF#PY Mobile, Alabama 36608 QUANTEM Aviation Services USA 175 Ammon Dr Tel: +1 251 633 3888 Manchester, NH 03103 Fax: +1 251 633 4028 USA Aircraft Service International Group (ASIG) Website: www.gatags.com Tel: +603 647 1717 201 S. Orange Avenue Services: Ramp, Passenger, Ancillary, Cargo, Email: [email protected] Suite 1100A Ground Handling, Marshalling, Pushback, Towing, Website: www.qasllc.aero Baggage and Cabin Appearance. Stations: Anchorage (AK), Baltimore (BWI), Boston Orlando, FL 32801 (BOS), Fort Wayne (FWA), Fort Myers (RSW), USA Global AMS Greensboro (GSO), Indianapolis (IND), Jacksonville Tel: +1 407 648 7373 (JAX), Manchester, (MHT/CHQ), Milwaukee (WKE), Fax: +1 407 206 5391 2491 Winchester Road Suite 312 Norfolk (ORF), Orlando (MCO), Peoria (PIA), Email: [email protected] Memphis, TN 38116 Portland (PDX), Richmond (RIC), Rochester Website: www.asig.com Tel: +901 344 9636 (ROC), Salt Lake City (SLC), South Bend (SBN), St. Airport Locations: 71 Airports: North America, Fax: +901 346 6636 Petersburg (PIE), Tulsa (TUL) Central America, Europe and Asia Email: [email protected] Services: Ground Handling, Passenger Services, Services: Ramp Handling, Cabin Cleaning, Website: www.fssgams.com Aircraft Cleaning, Cargo Warehousing, Cargo Aircraft Passenger Services, Into Plane Fuelling, Fuel Facility Services: Aircraft Support, Private Charter Handling, Fluid Reclamation And GSE Maintenance Management, GSE Fuelling, Aircraft De-icing, GSE Operations, FBO and Terminal Operations. Maintenance, Jet Bridge and Baggage Handling System Maintenance, Airport Facility Services. Hallmark Aviation Services Superior Aircraft Services Inc. $IFTUFSlFME$FOUFS 5757 West Century Blvd, Suite 860 Suite# 145 Los Angeles , CA 90045 $IFTUFSlFME .0 United States Tel: +636 778 2300 Tel: +1 310 215 0701 Consolidated Aviation Services (CAS) Website: www.superiorskycaps.com Fax: +1 310 410 5350 Airport Locations: SYR: Syracuse, NY, BOS: Boston, Cargo Building 261 Email: [email protected] MA, EWR: Newark, NJ, ORF: Norfolk, VA, RDU: JFK International Airport, Jamaica, NY 11430 Website: www.hallmark-aviation.com Raleigh-Durham, NC, MCO: Orlando, FL, TPA: Tampa, Telephone: +718 244-0900 Services: Baggage Handling, Passenger Services, FL, FLL: Fort Lauderdale, FL, RSW: Fort Myers, FL Website: www.casusa.com Flight Dispatch, Ramp Services, Load Control. Services: Baggage Handlers, Wheelchair Services, Stations: New York (JFK), Newark (EWR), Security, Aircraft Cleaning. Washington Dulles (IAD), Houston Airport System Holman Aviation Co (IAH), Chicago O’Hare (ORD), Will Rogers (OKC), 1940 Airport Ct, Great Falls, MT 59404 Dallas/Fort Worth (DFW), Denver (DEN), George Swissport USA, Inc Tel: +1 408 453 7813 45025 Aviation Dr Ste 350 Bush International Airport (IAH), San Antonio Fax: +1 408 453 7204 International Airport (SAT), Fort Lauderdale- Email: [email protected] Dulles, VA, 20166 Hollywood International Airport (FLL), Miami Website: www.holmanaviation.com United States International Airport (MIA), Montreal Pierre Elliott Services: GPU, Air Start, De-Icing, Oxygen and Suite D Trudeau International Airport (YUL), Toronto Nitrogen, Grooming, Baggage, Gate Usage, Towing El Paso TX, 79906 (YYZ), San Diego (SAN), Philadelphia (PHL), and Pushback. Seattle (SEA)
www.ags-airlinegroundservices.com Summer/Autumn 2015 Airline Ground Services 63 (306/%4&37*$&1307*%&34
United States Fax: +847 364 1849 and Supervision for Executive Aircraft and Tel: +1 703 742 4300 Email: [email protected] Ambulance Flights, Aircraft Fuel Supply, Catering Website: www.swissport.com Website: www.unitedtechops.com and GHA Services Arranged and Permits applied Stations: Albuquerque (ABQ), Anchorage (ANC), Services: Marshalling, Pushback and Towing, for, Airport Management and Representation Atlanta (ATL), Boston (BOS), Burbank (BUR), Baggage Handling, Positive Bag Match, Cabin For Passenger and Cargo Airlines “Astra Visitor Chicago - (MDW), Chicago - (ORD), Cincinnati (CVG) Cleaning and Provisions, Water & Lavatory Services” that can include Hotel Booking, Airport , Cleveland (CLE), Dallas (DFW), Dayton (DAY), Services, Ramp Supervision, De-Icing Services. Meet and Greet & Private Transport Services, Denver (DEN) , Des Moines (DSM), Detroit (DTW), Personal Protection Services, Local Tours, El Paso (ELP), Fort Lauderdale (FLL), Fort Myers Aviation Company Representation Services, (RSW),Æ Grand Rapids (GRR), Honolulu (HNL), Houston URUGUAY Aviation Consultancy, Aviation Safety, Security (IAH), Houston (HOU), Islip - Long Island, NY (ISP) Candysur SA and Handling Products and Equipment, Aviation Kansas (MCI), Las Vegas (LAS), Los Angeles (LAX), Carrasco International Airport Security Services, Cargo and Passenger GSA Services, Industrial Safety Wear. Memphis (MEM) Fuelling , Miami (MIA), Minneapolis 3VUB,Nn$1 6SVHVBZ (MSP), Nashville (BNA), Nassau - Nassau Lynden Tel: +598 2604 0000 Pindling (NAS), New York - John F. Kennedy (JFK), Email: [email protected] National Airports Corporation Ltd New York - LaGuardia (LGA), Newark (EWR), News Kenneth Kaunda International Airport Orleans (MSY), Oakland (OAK), Oklahoma City (OKC), Website: www.candysur.com.uy Omaha (OMA), Ontario (ONT), Orange County - Services: Loaders, Staircases, Passenger Boarding, P.O. BOX 30175, Lusaka (SNA), Orlando - Orlando Intl. Airport (MCO), Orlando Food Service, Passenger Transport, Loading Zambia - Sanford Intl. Airport (SFB), Philadelphia (PHL), and Unloading, Conveyor Belts, Forklifts and Tel: +260 211 27 1313/1292 Phoenix (PHX), Portland (PMW), Reno (RNO), San Generating Sets. Fax: +260 211 271007, 260 211 27 1292 Antonio (SAT), San Francisco (SFO), San Jose (SJC), Email: [email protected] Sarasota (SRQ), Seattle (SEA), St. Louis(STL), Tucson VANUATU Website: www.nacl.co.zm (TUS) , Washington - Dulles Intl. Airport (IAD) Services: Passenger Handling, Ramp Handling, Services: Ramp Services, Cargo, Baggage, Cabin Vanuatu Terminal Services Ltd Load Control, Check-In and Gate Services, Arrange Cleaning, Fuelling, Loading/Unloading P.O Box 131, Port Vila, Vanuatu Crew Accommodation and Transportation, VIP Airport Ticketing Sales Desk, Arrival and Transfer Tel: +678 2 5111 Handling and Transportation, Aircraft Line Services, Check-in Services, Dedicated Passenger Fax: +678 2 6784 Maintenance, Aircraft Cleaning, Facilitate Over Services, Gate and Departure Services, Lost and Website: www.airports.vu Flight and Landing Permits, Flight Clearance, Other Found Services, Special Passenger and VIP Services, Services: Baggage Handling, Cabin Cleaning, Flight Support Services, Air Navigation, Tenders, Load Control and Communications, Station $IFDL*O 'MJHIU1MBOOJOH *OmJHIU$BUFSJOH Airport Charges, GSE Maintenance, Cabin Cleaning, Representation and Supervision, Aircraft Loading/ Refuelling, Security And Toilet and Water Service. Check-In, GPS, Boarding. Unloading, Baggage Sorting, GPU, Push-back, Water & Toilet Services, ACU, ASU. ZEGA Limited VENEZUELA Freight Village Total Airport Services, Inc. Servisair/Swissport Venezuela Kenneth Kaunda International Airport 1985 Yosemite Ave, Suite #230 Rampa 31, Aeropuerto Simon Bolivar Lusaka Simi Valley, CA 93063 Catia La Mar, 1161 Vargas, Venezuela Zambia Tel: +1 805 522 3565 Tel: +58 414 318 8016 Tel: +260 211 271 185 Fax: +1 805 522 9645 Fax: +58 212 355 1954 Fax: +260 211 271504 Email: [email protected] Email: [email protected] Email: [email protected] Website: www.totalairportservices.com Website: www.swissport.com / www.servisair.com Website: www.zegazambia.co.zm Other Stations: Chicago O’Hare International (ORD), Services: Cabin Cleaning, Load Control/Weight Services: Passenger, Ramp and Cargo Handling, Chicago Rockford (RFD), Los Angeles International Balance, Passenger Services and Ramp Services. Freight Forwarding, Warehousing. Airport (LAX) San Francisco International Airport (SFO), Newark Liberty International Airport (EWR) - Newark Liberty International Airport (EWR), VIETNAM ZIMBABWE Huntsville International Airport (HSV), Bradley ITL Aviation Services Aviation Ground Services (AGS) International Airport (BDL), Ontario International 52 Truong Son Street, Tan Binh District Harare International Airport Airport (ONT) Ho Chi Minh City Services: Cargo Aircraft Handling, Cargo Harare, PO Box AP 13 Tel: +84 8 3848 8567 Zimbabwe Warehousing, SFO On-Airport Cargo Warehouse, Website: www.itlavs.com Newark On-Airport Cargo Warehouse, Passenger Tel: +263 4 575 000/9 / +263 4 575 660/6 Services: Aircraft Loading / Unloading, Baggage Fax: +263-4-575 011 / +263 4 575 659/575513 Aircraft Handling, Passenger & Fuelling Services, Sorting and Transportation, Cabin Cleaning, Air Airport Support Services. Email: [email protected] Starter and GPU, Push-Back and Towing, Brake Website: www.avi-ground.com Cleaning, Lavatory and Water Services, ULD Services: Aircraft, Ramp and Cargo Handling. Triangle Aviation Services Inc. Control, Cargo, Flight Support. 'JGUI4USFFU OEmPPS 7BMMFZ4USFBN 11581 NY Saigon Ground Services United States Southern Airports Corporation Building Tel: +1 516 561 1700 Tan Son Nhat International Airport Fax: +1 516 872 1599 QI OH )P$IJ.JOI$JUZ 7JFUOBN Email: [email protected] Tel: +84 8 3848 5383 ext. 5419 Website: www.triangleservices.com Fax: +84 8 3848 8571 Services: Ramp Services, Cabin Cleaning, Airport/ Astra Aviation Email: [email protected] Harare International Airport Terminal Facilities Maintenance, Baggage Handling, Website: www.scsc.vn GSE Maintenance, Load Control/Weight Balance, Harare, Zimbabwe Services: General Cargo, Special Cargo, Perishable Email: [email protected] Passenger Assistance Unit, Passenger Services Center, ULD Handling, ULDs Equipment Service, and Security Services. Website: www.astra-aviation.com Supply Packaging, Supply. Services: Aircraft Charter, Aircraft Flight Support and Supervision for Executive Aircraft and Saigon Cargo Service Corporation (SCSC) Ambulance Flights, Aircraft Fuel Supply, Catering 30 Phan Thuc Duyen and GHA Services Arranged and Permits applied Ward 4, Tan Binh Dist., HCMC, Vietnam for, Airport Management and Representation Tel: +84 8 3997 6930 For Passenger and Cargo Airlines “Astra Visitor WFS NORTH AMERICA Fax: +84 8 3997 6840 Services” that can include Hotel Booking, Airport 1925 W. J. Carpenter Freeway Email: [email protected] Meet and Greet & Private Transport Services, Suite 450, Irving Website: www.scsc.vn Personal Protection Services, Local Tours, Texas 75063 Services: General Cargo, Special Cargo, Perishable Aviation Company Representation Services, USA Center, ULDs Handling, ULDs Equipment Service, Aviation Consultancy, Aviation Safety, Security Tel: +1 972 629 5000 / +1 786 388 9320 Supply Packaging, Supply Dry Ice. and Handling Products and Equipment, Aviation Website: www.wfs.aero Security Services, Cargo and Passenger GSA Stations: ATW, AVL, AZA, BIL, BOS, BTV, BUF, BWI, Services, Industrial Safety Wear. BZN, CID, CLE, CLT, CMH, COS, COU, DCA, DFW, EGE, ZAMBIA EUG, EWR, FAR, FSD, GSO, GTF, HNL, IAD, IAH, ICT, National Handling Services (PVT) LTD ISL, JFK, LAS, LAX, LCK, LGA, LNY, MCO, MIA, MKK, Harare International Airport MSY, MTJ, ORD, PBI, PDX, PGD, PHL, PHX, PIT, PSP, TUmPPS%PNFTUJD5FSNJOBM RAP, RDU, RFD, SAN, SBA, SEA, STT, STX, TOA, TTN Services: Aircraft Loading and Unloading, P.O Box 191, Harare Marshalling, Pushback, Cleaning, Water Servicing, Zimbabwe Load Planning and Airport Transportation, De- Tel: +263 772 101 286 Icing and Refuelling. Fax: +263 4 585197 Astra Aviation Email: [email protected] Kenneth Kaunda International Website: www.nhszim.com United Technical Operations - WHQUS Lusaka Services: Passenger, Baggage, Ramp, Cargo P.O. Box 66100, Chicago, IL 60666 Email: [email protected] Handling, Aircraft Pushback, Executive Lounge, USA Website: www.astra-aviation.com Cargo Import & Export. Tel: +847 700 3915 Services: Aircraft Charter, Aircraft Flight Support
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