ATTIJARIWAFA BANK GROUP’S CSR APPROACH December 2018

BELIEVE IN THE CREATION OF SHARED VALUE

KEY FIGURES At the end of 2018 IN BRIEF

PAN-AFRICAN BANK Attijariwafa bank is a Moroccan banking and financial group with a presence in 25 LOCAL BANK countries. It is the leading bank in As the leading retail bank on the continent, and the 4th largest bank in Africa. the Group has the most extensive branch UNIVERSAL BANK network with 4,930 branches at the end of 2018. In addition to banking, the Group operates 25 through subsidiaries specializing in all NBI RESPONSIBLE BANK OF MAD 22.4 COUNTRIES financial businesses: day-to-day banking, Attijariwafa bank’s CSR approach relies on BILLION OF PRESENCE real estate and consumer credit, insurance its 20,125 employees, who are committed and assistance, asset management, on a daily basis to respecting social and leasing, factoring, financing and environmental principles and supporting 9.7 investment, etc. the economic development of the countries MILLION where they operate. CUSTOMERS Based on this diversified universal banking th LARGEST BANKING GROUP model, Attijariwafa bank serves 9.7 million 4 IN AFRICA customers worldwide. 20,125 EMPLOYEES A CSR APPROACH GEARED TOWARDS THE CREATION OF Supporting the development Respecting the environment of a sustainable economy and fight climate change

SHARED VALUE 1. Enabling universal access to banking and financial 4. Reducing the Group’s environmental impact services 5. Supporting green growth 2. Working towards the development of territories

3. Establishing a lasting and trust-based relationship with customers

The Attijariwafa bank group is convinced As a result, it operates as a banker for that the sustainable success of a company the benefit of communities and provides CSR lies in its ability to create shared value. products and services that meet their Approach To this end, the Group has undertaken needs and preserve future generations. to conduct a CSR policy to benefit all its This approach is based on 4 axes and 10 stakeholders, in line with the direction set strategic commitments. by , its main shareholder. As a leading pan-African banking and financial player and company, the Group Setting an example in the conduct of Engaging with communities has a key role to play in promoting business and in stakeholder relations and civil society sustainable development. 6. Ensuring integrity, loyalty and transparency at all organizational 9. Promoting community well-being and levels development

7. Improving the living environment of employees 10. Strengthening interactions with civil society

8. Ensuring responsible procurement COMMITMENT No. 1 Enabling universal access to banking and SUPPORTING the development financial services

One of the Group’s priorities is to provide access to banking services, and of a sustainable economy as such it strives to offer products and services that are accessible to all and adapted to the needs of its customers. To meet the needs of VSEs and SMEs, which form the majority of the African economic fabric, the Group is committed to supporting the development of these companies and actively supporting entrepreneurship.

<< banking group for micro st enterprises and SMEs in 1 Morocco >>

As a major banking and financial player on the continent, the Group’s missions include actively participating in the development of a resilient and sustainable African economy. As such, the Group is committed to financing projects that support the real economy and to providing access to banking and financial services for all, while ensuring a lasting and trust-based relationship with its customers. Commitment No. 2 Commitment No. 3 Working towards the development Establishing a lasting and trust-based SUPPORTING the development of territories relationship with customers

The Attijariwafa bank Group is convinced of the need to invest Attijariwafa bank places its customers at the heart of of a sustainable economy in projects that support the development of territories. As its actions and concerns. This requires an ever-closer such, it provides ongoing support to States and companies, relationship with its customers and careful attention to by financing structural projects and supporting various their needs, in order to know their evolving needs and development programs in the countries where it operates. As maintain a lasting and trust-based relationship with them. a player involved in regional and international cooperation, Attijariwafa bank implements innovative initiatives that help to enhance trade and economic relations between African countries and with the rest of the world. << overall customer satisfaction 93 % rate in Morocco >> << in the financing of the No.1 economy in Morocco >>

As a major banking and financial player on the continent, the Group’s missions include actively participating in the development of a resilient and sustainable African economy. As such, the Group is committed to financing projects that support the real economy and to providing access to banking and financial services for all, while ensuring a lasting and trust-based relationship with its customers. SUPPORTING the development of a sustainable economy

As a major banking and financial player on the continent, the Group’s missions include actively participating in the development of a resilient and sustainable African economy. As such, the Group is committed to financing projects that support the real economy and to providing access to banking and financial services for all, while ensuring a lasting and trust-based relationship with its customers. The International Africa Development Forum Dar Al Moukawil centers for Regional Integration for VSEs Creating investment opportunities and fostering South- B to B spaces, and is a place where they discover Attijariwafa bank launched the Dar Al Moukawil South cooperation is the mission of this prestigious business opportunities through a list of projects centers in 2017, an exclusive concept dedicated to • 19,000 VSEs and project leaders benefiting annual event. The International Africa Development presented during the Forum. supporting both VSE customers and non-customers. from the services of the Dar Al Moukawil Forum (FIAD) was launched by the Group in 2010, in This enhances the services of the free web platform, centers in Morocco partnership with AL MADA, its main shareholder. • 6 editions of FIAD since 2010 https://www.daralmoukawil.com, launched in 2016. • 126 centers dedicated to VSEs, including This event brings together African decision-makers and • Nearly 22,000 business meetings, 10,000 These are centers of expertise, support and consulting, 7 Dar Al Moukawil centers in Morocco investors each year in conferences and discussions, African companies and 36 countries represented particularly for the establishment of businesses, the development of projects, access to markets, and the activation of government mechanisms dedicated to The Africa Development Club, supporting VSEs, etc. committed to South-South cooperation Created by the Attijariwafa bank group in 2015, the Africa Development Club is a forum for meetings • 9 branches of the Africa Development Club on the A player that is committed and networking bringing together the economic continent communities involved in Africa. It is also a platform • 15 multisectoral missions organized by the Club to banking inclusion providing access to information, training, services since 2015 To meet the challenges posed by the banking inclusion “Hissab Bikhir” offering consists of a bank account and expertise in order to pursue the development • More than 3,000 members of retail customers, the Group is committed to a giving access to basic financial services with adapted of networking, the identification of investment policy of proximity, constantly expanding the number and accessible pricing, intended for a low-income opportunities and the sharing of experiences. of branches in areas with few banks and adapting population. its offering to all income levels, including the lowest through low income banking. • No. 1 banking services network in Africa with Attijariwafa bank’s unfailing commitment The Group’s subsidiary, Wafacash, was the first 4,930 branches to micro enterprises and SMEs Moroccan company to set up the “Hissab Bikhir” • Several hundred thousand customers benefiting low income banking offering in 2009, which helps to from the Hissab Bikhir offering in Morocco The banking inclusion of micro enterprises and SMEs It also supports all government measures as well as provide banking services to low-income populations is at the heart of Attijariwafa bank’s strategy. The Group various programs dedicated to micro enterprises and and promote their financial inclusion in Morocco. The has set up a dedicated sales system focusing on local SMEs such as ecosystems with large corporates. governance and advisory relationships, an innovative range of products and services to ensure optimal access • More than MAD 100 billion distributed to Moroccan to the bank’s services, as well as financing solutions micro enterprises and SMEs since 2014 SupportING THE development designed to stimulate investment and ease cash flow. of a sustain able economy Commitment No. 4 RESPECTING Reducing the Group’s environmental THE ENVIRONMENT impact The Group strives to reduce the environmental impact of its own operations through significant actions to reduce and fight energy consumption, waste and, more broadly, to protect the environment. In addition, it supports and responds to the climate change needs of its customers while taking into account the extra- financial risks associated with their activities and that have a negative impact on the environment. << sites certified High Environmental Quality 2 in Morocco >>

Attijariwafa bank cannot create long-term shared value without taking the environmental impact of its activities into account. The Group is therefore working to reduce its ecological footprint and accelerate the transition to a low-carbon economy by offering its customers products and services that help them make a tangible contribution to this change: financing renewable energies, energy efficiency, etc. Commitment No. 5 RESPECTING Supporting green growth THE ENVIRONMENT Aware that global warming is a threat to the global economy and the planet as well as to the health and well- being of people, Attijariwafa bank group is committed to and fight green growth. As such, it supports the energy transition of companies and finances structural green projects, climate change particularly in the renewable energy sector.

<< st The commercial bank in Africa and the MENA1 region to be accredited by the Green Climate Fund (GFC) >>

Attijariwafa bank cannot create long-term shared value without taking the environmental impact of its activities into account. The Group is therefore working to reduce its ecological footprint and accelerate the transition to a low-carbon economy by offering its customers products and services that help them make a tangible contribution to this change: financing renewable energies, energy efficiency, etc. A constantly improving Implement waste sorting energy performance for sustainable waste management Attijariwafa bank is implementing an effort to improve Drawing on the experience of the Rabat Souissi 2018 was marked by the implementation of a headquarters’ carbon footprint by 68% by 2020, which its energy performance by integrating environmental Regional Department’s HQE (High Environmental sustainable waste management process at Attijariwafa is the equivalent of 2.5 hectares of preserved forests. criteria into its procurement and implementing Quality) certification, the bank in Morocco plans to bank’s headquarters in aimed at reducing In addition, every year the Attijariwafa bank group various measures at its sites, such as generalizing systematically take into account the sustainable the production of waste generated by its activity and donates IT equipment to an association to help reduce energy-efficient lighting, automatically switching off construction criteria of Cerway, the international body, recycling it. To this end, waste collection and treatment the digital divide among young people enrolled in workstations and adapting air conditioning/heating to for its new sites. A new building (5 floors) in Tangier, methods have been reviewed and a selective sorting public education from an early age and to promote the working hours and weather conditions. currently under construction, is part of this approach. system has been deployed for the recycling of paper, recycling of IT waste. cardboard and plastic. Through this structuring initiative, which involves its employees and service providers, the Group aims • Donation of more than 20,000 IT equipment to an to reduce waste production by 31% and improve the association since 2007 Attijariwafa bank’s approach to a green economy With more than MAD 6 billion mobilized to finance • support to companies involved in a sustainable renewable energy projects at the end of 2018 development process, or in minimizing energy Reduce paper consumption (equivalent to a cumulative capacity of nearly 1,500 consumption, particularly through the Effinergie Paper is the primary consumable used in the Group’s saving more than 20,000 m² of forest. The bank in MW), the Group is firmly committed to supporting the offering; activities. Several actions have been initiated, such Morocco also recycles destroyed archives and paper energy transition. • support for reflection on optimizing energy budgets as the digitalization of many documents and the waste at certain sites. The Group’s commitment to a green economy is a long- and costs for individuals and professionals. generalization of shared multifunction printers and term one and is illustrated by several concrete climate their configuration in duplex and black mode printing. actions implemented in recent years: • More than MAD 6 billion in commitments for The bank’s efforts in Morocco to rationalize its paper • 45% decrease in the consumption of reams • the development of a financing offering adapted to renewable energies consumption led to a 15% reduction in deliveries of of paper since 2016 in Morocco the various public-private players operating in the Respec TING • 14 companies that have been awarded the reams of paper in 2018 compared to the previous year, field of energy transition, particularly renewable “Effinergie & Sustainable Development” label energies; created by the bank in Morocco the envir onment and fight climate change

SETTING AN EXAMPLE Commitment No. 6 Ensuring integrity, loyalty and in the conduct transparency at all organizational of business and in levels Compliance with the rules of integrity, business loyalty and transparency are key principles of Attijariwafa bank’s stakeholder relations corporate social responsibility. The Group is committed to preventing corruption and conflicts of interest, combating fraud and complying with competition rules. Its ethical commitment also includes fighting against tax evasion as well as money laundering and the financing of terrorism.

Guichet

Convinced that success is based on creating value for the company as well as its stakeholders, Attijariwafa bank is committed to establishing transparent, balanced and sustainable << relationships with its partners. As such, the Group acts in full compliance with ethical rules, particularly in terms of business practices and procurement. It also pursues a social policy 100% based on the preservation of health, safety and well-being at work and the development of employees have signed the of employees’ skills and careers. Group’s Code of Conduct >>

SETTING AN EXAMPLE Commitment No. 7 Commitment No. 8 Improving the living environment Ensuring responsible procurement of employees in the conduct The Attijariwafa bank group ensures that it applies CSR principles in its supply chain by selecting goods and services The Group is committed to a social policy based on the produced and delivered in accordance with environmental, of business and in preservation of health, safety and well-being at work as social and ethical standards. In addition, it strives to well as the skills and career development of its employees. establish respectful, balanced and lasting relationships with It ensures that the provisions of the International Labour stakeholder relations its suppliers, by actively involving them in its CSR approach. Organization’s conventions and the Universal Declaration of Human Rights are promoted and respected. << << 40.5% 29% of women among executives of suppliers have signed the new in Morocco Guichetcharter of principles for responsible purchasing in Morocco >> >>

Convinced that success is based on creating value for the company as well as its stakeholders, Attijariwafa bank is committed to establishing transparent, balanced and sustainable relationships with its partners. As such, the Group acts in full compliance with ethical rules, particularly in terms of business practices and procurement. It also pursues a social policy based on the preservation of health, safety and well-being at work and the development of employees’ skills and careers.

SETTING AN EXAMPLE in the conduct of business and in stakeholder relations

Guichet

Convinced that success is based on creating value for the company as well as its stakeholders, Attijariwafa bank is committed to establishing transparent, balanced and sustainable relationships with its partners. As such, the Group acts in full compliance with ethical rules, particularly in terms of business practices and procurement. It also pursues a social policy based on the preservation of health, safety and well-being at work and the development of employees’ skills and careers. Attijariwafa bank and its suppliers are committed A culture of ethics shared to a charter of responsible procurement principles at Group level

In 2018, Attijariwafa bank published a charter that risks associated with procurement, to contribute to In an ongoing effort to strengthen its governance to consolidate the Group’s approach to provide it formalizes all the Group’s commitments to responsible the development of territories and to promote best structure and to meet the increasingly stringent with a body of high-level standards while respecting procurement. business practices. Allowing companies to access requirements of regulators and changes in the banking the quality and consistency of the methodology that This charter is in line with the Group’s procurement tenders regardless of their size, reducing payment environment at the national and international levels, is widely disseminated throughout the Group: after policy and CSR approach, with the objective of overall terms and innovating with suppliers are just a few the Group has adopted an ethical approach based on Morocco, Europe, Tunisia, Senegal and many African and sustainable performance also involving the Group’s examples of the Group’s commitments. the highest ethical standards prescribed in various subsidiaries, the Group continued to expand its ethics subsidiaries. It now replaces the “ethics letter” signed codes of ethics shared throughout the Group. program, namely in Cameroon and Egypt. by the Group’s suppliers. • 9 day average for the payment of suppliers in Each code of ethics has a pedagogical tool that Morocco allows it to be disseminated to relevant staff through In this charter, Attijariwafa bank commits and involves • 81% of VSE suppliers in Morocco • 5,413 employees trained in personal data its suppliers to reduce the social and environmental awareness-raising sessions and in-classroom training protection in Morocco or e-learning modules. • 5,202 network employees trained in anti-money In 2018, the Ethics Department continued its work laundering and terrorism financing in Morocco

Attijariwafa bank, now a “Tobacco-Free Bank”

In line with its health and safety approach and the been posted. An action plan has also been put in place promotion of employee well-being, Attijariwafa bank with the aim of reducing the number of smokers. made a commitment in 2018 in Morocco to support Awareness-raising campaigns against the harmful the national tobacco control program launched by Her effects of tobacco, medical monitoring and withdrawal Royal Highness Princess Salma, President of the products provided practically free of charge are all Setting an example Lalla Salma Foundation for the fight against cancer. measures deployed by the bank to help employees quit All the bank’s sites in Morocco have now become non- smoking. smoking and the smoking ban on the premises has in the cond uct of business and in stak eholder relations Commitment No. 9 ENGAGING WITH Promoting community well-being communities and development As part of its social commitment, the Group’s entities and civil society and subsidiaries carry out numerous civic and solidarity initiatives. The Attijariwafa bank Foundation promotes art and culture, education and entrepreneurship, supports associations involved in high-impact solidarity initiatives, as well as the exchange of ideas and intellectual production.

ANNONCES SPORT

The Attijariwafa bank group is committed to promoting the economic, social and cultural << development of the countries where it is established, both by improving the impact of its More than business and by supporting causes of general interest. In line with the guidelines of AL MADA, 1,300 volunteer employees its main shareholder, day after day it contributes to value creation for the company through mobilized since 2016 in its entities and subsidiaries as well as the Attijariwafa bank Foundation. Morocco >> Commitment No. 10 ENGAGING WITH Strengthening interactions communities with civil society Taking into account the interests and expectations of and civil society stakeholders is at the heart of Attijariwafa bank’s CSR approach. To this end, the Group’s key stakeholders are involved and consulted on a regular basis. In addition, the Attijariwafa bank Foundation organizes constructive debates on economic, social and societal issues as well as meetings dedicated to the presentation of new works to the general public. ANNONCES SPORT << conferences organized as part42 of the “Exchanging for a better understanding” program since 2014 >>

The Attijariwafa bank group is committed to promoting the economic, social and cultural development of the countries where it is established, both by improving the impact of its business and by supporting causes of general interest. In line with the guidelines of AL MADA, its main shareholder, day after day it contributes to value creation for the company through its entities and subsidiaries as well as the Attijariwafa bank Foundation. The Attijariwafa bank Foundation dedicated to creating shared value with society Art & culture Education & entrepreneurship The Attijariwafa bank Foundation is committed to The Foundation supports initiatives aimed at improving democratizing access to art and culture, two key the educational level of young people, in particular Created more than 30 years ago, the Attijariwafa bank vectors of development, citizen development and the most underprivileged social classes, and fights Foundation is involved in several fields of intervention in social cohesion. It supports talented artists, organizes against school failure and drop-out from pre-school which it has developed a widely recognized know-how, art exhibitions for young people as well as a broader to higher education. It also encourages the pursuit of audience, showcases its art collection and provides higher education by valuing excellence and instilling an through the implementation of several structuring and financial support for the visual arts, heritage and entrepreneurial spirit in young people. innovative projects. music. Through its 3 divisions, the Attijariwafa bank Foundation promotes education & entrepreneurship, art & culture, the exchange of ideas & intellectual production, as well as supports associations involved in high-impact solidarity initiatives. Support for associations Exchange of ideas & intellectual The Foundation is committed to sustainable change, with The Foundation supports many associations working production a positive impact on society, through the establishment of for projects with a strong societal impact and strong, long-term partnerships with civil society players who solidarity initiatives, particularly for the benefit of The Foundation promotes constructive discussions contribute to the achievement of its mission. underprivileged populations. Support operations are through an exchange platform open to all, especially numerous and take the form of financial assistance, young people, to discuss current economic, social in-kind donations or skills-based sponsorship. They and societal issues. In addition, this platform aims to Engage with aim to create value for the community and pertain to support and disseminate intellectual production in different fields. general and the research work carried out within the Attijariwafa bank group as well as the conferences communi ties and organized by the Foundation. civil society More than 20,000

10,000 visitors More than 1,300 each year, including More than 1,000 beneficiaries of the support program for 3,000 beneficiaries of volunteer employees students benefiting from preparatory classes “Grandes commented tours mobilized from 2016 to 2018 the “Academy of Arts” program Ecoles for all” since 2007 of art spaces since 2009

More than 20,000 Almost 440 1,680 Guests, IT equipment i.e. an average of 170 provided to the “Green Chip” students participants per conference enrolled in the Master’s program since 2007 in the framework of the program in Banking & “Exchanging for a better Financial Markets since its understanding” program launch in 2007 Engage with communi ties and civil society

BELIEVE IN THE CREATION école OF SHARED VALUE Guichet In accordance with the eco-responsible approach, this document is printed on 100% recycled on 100% recycled this document is printed approach, with the eco-responsible In accordance (No. FR011 / 003) and “Blue Angel”. paper, Certified “EU Ecolabel” FSC