Committed to Through Transportation
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Committed to REGIONAL PRO$PERITY Through Transportation NJ TRANSIT 2017 ANNUAL REPORT 8 12 14 table of CONTENTS MESSAGES Facilities .................................................. 14 Chairman’s Message ............................ 04 State-of-Good-Repair ............................17 Executive Director’s Message ............. 06 Major Projects ........................................19 IMPROVING THE Studies .................................................... 20 CUSTOMER EXPERIENCE Recovery and Resiliency Projects ....... 21 Customer Communication .................. 08 Technology ............................................. 25 Service .....................................................11 SAFETY AND SECURITY .................... 26 Equipment ..............................................12 FINANCIAL PERFORMANCE ............ 32 2 2017 NJ TRANSIT Annual Report 21 26 32 facebook.com/ twitter.com/ instagram.com/ youtube.com/user/ NJTRANSIT.com NJTRANSIT NJTRANSIT NJTRANSIT TheNewJerseyTransit CORPORATE ACCOUNTABILITY ....... 36 BOARD, COMMITTEES Green-Friendly Projects ....................... 39 & MANAGEMENT TEAM Board of Directors ................................ 48 ON-TIME PERFORMANCE Advisory Committees ........................... 54 On-time Performance by Mode .......... 40 Executive Management Team ............. 55 Rail Methodology .................................. 42 Light Rail Methodology ........................ 44 FY2017 FINANCIAL REPORT ..... 57 Bus Methodology .................................. 46 Table of Contents 3 Letter From Transportation Commissioner and Board Chairman RICHARD HAMMER A safe and reliable transportation network commuter service in partnership with NJ TRANSIT. remains vital to the economic success of New Nearly 200 more cruiser buses will arrive in the Jersey and the surrounding region. The theme coming year and will be enjoyed by customers on for this year’s NJ TRANSIT annual report — NJ TRANSIT commuter bus routes. Meanwhile, Committed to Regional Prosperity Through Hudson-Bergen Light Rail and Newark Light Rail Transportation — reminds us that the customers are finding more seats thanks to the effective movement of people and products ongoing expansion of existing light rail vehicles. helps New Jersey residents and businesses Specifications for the next generation of multilevel thrive, and enables our great state to remain railcars are being developed; self-propelled cars that competitive in a global marketplace. do not need a locomotive. Access Link vehicles also are being upgraded to provide a smoother ride for a NJ TRANSIT has played a fundamental growing number of paratransit customers. role in supporting New Jersey’s economy for nearly four decades. During that time, On the safety front, plans are moving ahead to the Corporation has successfully rebuilt, install Positive Train Control on the entire rail system modernized and expanded its bus, rail by a federally mandated December 2018 deadline. and light rail network, and added a highly The Corporation also hired 25 new police recruits successful Access Link paratransit system to who will be out on our system protecting customers support people with disabilities. and employees at terminals, stations, bus stops and support facilities following completion of their NJ TRANSIT’s success story continued in Fiscal training. We opened a new Emergency Operations Year 2017. The Corporation received its first Center, a centralized location where the New Jersey shipment of more than 1,100 new cruiser Transit Police and many of the agency’s businesses buses during the year, which are being used lines work together during planned events or by private bus carriers to support New Jersey incidents. Meanwhile, a new 360-degree camera 4 2017 NJ TRANSIT Annual Report and railcars, advanced safety systems, new or rehabilitated stations and terminals, state-of-good repair projects and storm-hardening work that will protect our infrastructure from major storms. The most important project for our region and the nation is the Gateway Project, which is being advanced through a unique partnership among NJ TRANSIT, Amtrak, the states of New York and New Jersey, the Port Authority of New York & New Jersey and the U.S. Department of Transportation. Gateway includes the construction or rehabilitation of track, bridges, electrical systems, and a new two- track Hudson River tunnel between New Jersey and New York. When completed, Gateway will create additional tunnel, track and station capacity in the busiest section of railroad in North America, offering greater levels of service, increased redundancy and added reliability. Ground was broken in October 2017 for the first major Gateway project, a new Portal Bridge over the Hackensack River. system is being installed on buses to eliminate In closing, I extend my sincere appreciation to blind spots for bus operators and enhance Governor Christie for his unwavering support pedestrian safety. Fleet-wide installation of the of NJ TRANSIT. I would also like to thank the camera system is now underway. State Legislature, the New Jersey Congressional delegation, my fellow Board members, our host NJ TRANSIT also continued to partner with many communities and the many stakeholders that of the communities it serves, particularly through support our mission. Finally, let me thank Executive economic development opportunities. Over the Director Steve Santoro for his outstanding past year, Long Branch and Asbury Park joined the leadership, and the entire NJ TRANSIT team for their Transit Village program while other communities professionalism, loyalty and dedication to nearly one received transit-oriented development assistance million customers who ride the system each day. to help their downtowns grow and thrive. This past year, under the leadership of Governor Chris Christie and supported by the State Legislature, New Jersey’s Transportation Trust Fund (TTF) was renewed. The eight-year, $16 billion reauthorization provides needed investments in planning, acquisition, engineering, construction, reconstruction, repair and rehabilitation of the state’s transportation system. Over the next Richard Hammer several years, many projects will move through Transportation Commissioner and the planning, development and construction NJ TRANSIT Board Chairman pipeline that will be supported by the TTF and the federal government, including more new buses Messages 5 Letter From Executive Director STEVEN SANTORO I was humbled to learn this past year that social media strategy to complement our other I would have the honor and privilege to communication channels, reaching more of our tech- serve as Executive Director of NJ TRANSIT. savvy customers. Prior to that, I served for nearly a decade as the Assistant Executive Director of Capital Our new communications strategy paid off this past Planning & Programs. During my tenure at summer during an Amtrak renewal project at Penn NJ TRANSIT, I have seen and experienced Station New York. The work required a significant the great work accomplished by the more reduction in service to New York, rerouting of most than 11,000 men and woman who serve our weekday Morris & Essex Lines trains to Hoboken and customers each day. Whether it is on the a robust alternative service plan. We communicated frontlines or in a support role, their dedication with customers early and often, and had hundreds and professionalism across all business lines is of NJ TRANSIT employee ambassadors out on the second to none. system before, during and after the service changes were implemented. As a result, we received praise One of my first orders of business was to from many customers who did their homework, enhance customer communications. We made educated decisions on their alternatives and accomplished that on several fronts in Fiscal found the experience better than expected. Year 2017 (FY2017). A new program called One Company, One Voice was launched, The Amtrak project was supported by our new streamlining our entire communications Emergency Operations Center (EOC), a centralized process, particularly during service location managed by the New Jersey Transit Police disruptions and major events, to ensure Office of Emergency Management (OEM). The EOC, that our customers and frontline employees which is equipped with computer terminals, large receive important information in a timely screen displays, conference rooms and more, is manner. We also implemented a more robust staffed by OEM representatives and multiple 6 2017 NJ TRANSIT Annual Report We continued to advance several projects that will make our system more resilient in future storms. That includes replacing wood poles with steel structures to support overhead wires along the Gladstone Line; raising power and signal systems in low lying areas; advancing plans for more flood protection initiatives at the Rail Operations Center and Meadows Maintenance Complex; designing a new rail storage and inspection facility on the Northeast Corridor; working on plans to replace the aging Raritan River Bridge on the North Jersey Coast Line; designing a microgrid power system that will Letter From Executive Director support our operations when commercial power fails; and developing a new Coastal Storm Surge Emergency Warning System that will help us plan for STEVEN SANTORO and monitor approaching storms and surge threats. Finally, we planned for or implemented a number of initiatives that will enhance the safety of our system. Those projects include new stub-end friction bumper