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Campaigning Against Corruption Risk Management The Company’s “Code of Conduct” prohibits employees from Risk Management requesting or receiving bribes from business partners for Current business operations are exposed to risks due to rapid personal benefit or for the benefit of others. Moreover, employees changes in communications technology, customer needs are forbidden from paying money or providing assistance that changing frequently following product innovations and new is considered a bribe or benefit. In addition, True supports services, as well as changes to rules on governance. All these the government in campaigning against corruption and has have an impact on the market by making it more open to new provided communications channels for all stakeholders to technologies and services. The above factors are expected make complaints or provide information on leads regarding to have an impact on the telecommunications industry in corruption, wrong doings or bad business practices, all in Thailand, which may lead to additional investment and confidence. Complaints can be sent to the Board of Directors, operational costs. If True does not invest in new technology, its executives, or related agencies via the various channels below. competitive advantage and customer satisfaction may decline. 1. Sealed letter addressed to the Chairman of the Audit Committee or Audit Committee, True Corporation Plc, No. 18, In order to maintain a level of confidence in business True Tower, 28th Floor, Rachadaphisek Road, Huay Kwang, operations which can be affected by fierce competition in the Huay Kwang, Bangkok 10310 or e-mail: auditcommittee@ telecommunications industry, the Company has risk management truecorp.co.th policies which are in line with the Enterprise Risk Management 2. Sealed letter addressed to the President and CEO, True (ERM) of the Committee of Sponsoring Organizations of the Corporation Plc, No. 18, True Tower, Rachadaphisek Road, Treadway Commission (COSO). Risk maps are used to identify Huay Kwang, Huay Kwang, Bangkok 10310 various related risks and True’s Risk Management Committee 3. Email to Human Resources Department: Sarinra_Won@ provides risk management guidelines, analyzes, and monitors truecorp.co.th results of business operations related to risk management. 4. Email to Fraud & Cyber Crime: [email protected] True carries out internal Risk-based Audits and continuously The Company Secretary as the secretary to the Audit Committee improves the quality of internal auditing in terms of human is responsible for collecting and informing the Audit Committee resources and monitoring system, resulting in more efficient of any complaints or leads for consideration and further action. and effective monitoring of risk management. The Audit Committee will summarize the results and present to the Board of Directors on a quarterly basis. The Company is aware that rapid expansion in the telecommunications sector will have an impact and could lead to business operation risks. In preparation, True has Campaigning Against Corruption improved the risk management system to be more timely, in True provides support on an ongoing basis to the Office order to efficiently monitor and be prepared for emerging risks of the National Anti-Corruption Commission. Now in its which may have an impact on long term business operations. fifth year, the Commission’s Chor Sa Ard competition acknowledges creative individuals who work to prevent and suppress corruption by producing media and publicity to create awareness. The results and awards ceremony were broadcast on more than 27 TV channels on TrueVisions as well as on True’s digital TV stations, TRUE4U and TNN24. In addition, True’s Academy Fantasia artists participated in the activities to encourage involvement and promoting good values regarding anti-corruption. 10.
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