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Competence Management System for Railway Operation of Keretapi Tanah Melayu Berhad

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Competence Management System for Railway Operation of Keretapi Tanah Melayu Berhad INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH VO`LUME 10, ISSUE 04, APRIL 2021 ISSN 2277-8616 \ Competence Management System For Railway Operation Of Keretapi Tanah Melayu Berhad Shanmuga Sundaram, Dr. Kamran Shvarebi Abstract: The article present a systematic approach to develop and maintain professional competence in the field of Railway Operation of Keretapi Tanah Melayu Berhad, the national railway operator of Malaysia. Previous studies in the area of competence development limited to other types of railway systems technology or non-Malaysian railway systems. This quantitative research study use suitable competency model to explore the competence of existing staff and following this an analysis to determine the suitability of the propose methods to develop and maintain competence is carry out. The end result of this article present, discuss and summarize the outcome of pilot study analysis using appropriate statistical method to determine the usefulness and suitability of the research instrument for usage in final survey process. Index Terms: Competence Development, Competence Management System, Competency Model, Malaysian railway, Traffic Management Systems. —————————— —————————— 1 INTRODUCTION TH E modern railway in Malaysia begin in year 1993 with collection and other mechanical equipment (Baek & Lee, commencement of electric train services by Keretapi Tanah 2017). Among these, the traffic management system (TMS) Melayu Berhad (KTMB) in capital city of Kuala Lumpur consider the core system as being the interface between the (Mohamed et al., 2015). KTMB is public limited company traffic controller and other railway subsystems (Morant et al., operate and manage heavy-rail transportation in Malaysia 2014). In present days, TMS is largely automated with (Bachok et al., 2013). Since introduction, railway transportation computers perform daily tasks and control train travel with exist more than 100 years and employing more than 12,500 sets of rules operate by a team of skill personnel (Kalsapura et workers throughout Malaysia (Humar et al., 2019). In parallel al., 2018). As such, competence plays an importance role in to this, the development phase of Malaysian railway system is operation of modern TMS. Similarly, Ian Prosser (2016) stated summarize in Table 1. competence plays important role in controlling health and safety risks on operational railway and other guided transport Table 1 systems. Presently, commuter rail passenger not satisfy with Malaysian Railway System Development Phase punctuality of departure and arrival of KTMB trains (Ahmad Intermediate Current Phase Nazrul Hakimi Ibrahim et al., 2019). Concurrently, in KTMB Early Phase Phase (1993 to (2003 – (Prior to 1993) operation environment, there is gaps with regards to local 2003) Present) capabilities and capacity to support rail operations (Humar et Rolling Stock Diesel Electric Electric al., 2019). In addition, Azadeh, Salehi, & Kianpour (2018) Solid State explain human error and lack of planning, scheduling and Interlocking Processor coordination cause certain unexpected events in the railway (SSI) & Signalling & Mechanical Based Computer operation. In this view, the research question is listed below. Communication Interlocking Interlocking Based What is current competence of KTMB TMS (PBI) Interlocking operation staff ? (CBI) What suitable technique can sufficiently support Centralized Traffic Integrated competence development in KTMB ? Token (or) Key Control Centre Management CTC in 3 main Block System (CTC) on in How to systematically develop competence among System region center region KTMB TMS operational staff ? Travel Speed Maximum Maximum Maximum How to manage competence in KTMB TMS (rolling stock) 80km/h 120km/h 140km/h operation department ? Source : Compile by Author The early phase of the railway system is mainly mechanical Accordingly, this research aim to develop a systematic oriented system with basic system like Token Block and competence management system for KTMB. This workflow operate train travel below 80km/h. However, in present days, system set to become a benchmark practice for competence existing railway system capable to operate passenger train management for railway operation in Malaysia. In line with travel up to 140km/h with freight services and 3 separate this, the research objective is listed below. centralize traffic control (OCC) to monitor and control train To explore competence of KTMB TMS staff using traffic movement under the Operation Department of KTMB. suitable competency model The modern railway systems consist of many elements such To investigate suitable technique to support as rolling stock, signaling, communication, power supply, traffic competence development in TMS field of KTMB management & operation, platform screen door, automatic fare To identify an effective methodology to develop ———————————————— competence in KTMB TMS department Shanmuga Sundaram is currently pursuing PhD in Project Management To develop a competence management system at International University of Malaya-Wales, Kuala Lumpur, Malaysia. that suit the KTMB TMS operation E-mail: [email protected] Dr. Kamran Shavarebi is Associate Professor at Faculty of Arts & Science of International University of Malaya-Wales, Kuala Lumpur, Malaysia. 364 IJSTR©2021 www.ijstr.org INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH VO`LUME 10, ISSUE 04, APRIL 2021 ISSN 2277-8616 2.4 Competence Management System 2 LITERATURE REVIEW Variation in the rail industry’s standard of competence exist as there is differences in type of asset, operating environment, 2.1 Current Competence Analysis and the organization (Baker, 2018). Whereby a competence Competence often serve as basis for standard that specify the management system (CMS) is responsible to ensure all staff is level of knowledge, skills and abilities require for success in competent to perform tasks with skills and knowledge in all the workplace (Kuncoro et al., 2017). Parallel to this, The circumstances (European Union Agency for Railway, 2018). International Project Management Association (IPMA) Competence management system involve process to identify acknowledge competence as an application of knowledge, and define the competence for a job function and skills, and abilities (Vukomanović et al., 2016). Among these, systematically drive the development measure as well the ability being the most influencing factor among all (Kang & implementation and evaluation measure (Decius & Schaper, Ritzhaupt, 2015). The difference between competences of any 2017). person and require competences is the competency gap (Bohlouli et al., 2017; Russo, 2016). The most prominent tool 3 RESEARCH METHODOLOGY to define competence gap is by using competency model (Singhal & Kansal, 2018). Competency model is best way to 3.1 Research Framework address relationship between competencies and provide The research framework in Fig.1 indicate topology foundation for competence development (Prifti et al., 2017). arrangement of respective variables in this research. In The transportation, distribution and logistics (TDL) competency parallel, this arrangement present the process flow chart for model developed by Department of Labour and Department of CMS in KTMB TMS operation department. Transport of United States identifies the competencies and skills across the transportation sector (Mary et al., 2015). The TDL competency model consists of 6 different tiers with Competence personal effectiveness competencies at top bottom follow by Competency Management System (CMS) academic competencies, workplace competencies, industry- Model wide technical competencies, industry-sector technical Skill competencies and occupation specific requirement TMS competencies for usage in transportation industry (Leslie, Knowledge 2016). Competence Ability 2.2 Suitable Technique The implementation of knowledge management strategies accrue benefits to improve performance and continuous 1. LMS improvement (Suresh et al., 2017). Whereby, access to 2. LFM relevant technological information contribute to a higher level of knowledge activity within the organisation (Park & Kim, 2015). In a similar understanding, the London Underground Metro Rail (Tube), uses Learning Management Systems Fig1: Research Framework (LMS) to encourage learners to develop their own competence using a dedicated user base online application method (RSSB, 2013). LMS is basically a technique to provide training and learning in e-learning format (Rajaonah et al., 2018). The e- 3.2 Survey Design learning system useful to enhance knowledge of the railway The research survey follow cross-sectional method whereby practitioner (Khamparia et al., 2010). survey is plan in a single point of time (Ary et al., 2010). However, to overcome confusion and eliminate potential 2.3 Effective Methodology response-bias, the survey process is split into 3 continues Learning is the fundamental action to obtain competence category. The first category evaluate the competence of TMS (Gronau et al., 2017). In a similar view, the learning factory operational staff. The following category determine the method (LFM) is a significance mechanism to develop suitability of LMS and LFM. The final category evaluate the competence (Bauernhansl et al., 2018). Learning factory is an benchmark standard for KTMB TMS staff competence. infrastructure facility mimics the real working environment Accordingly, the demographic representation of KTMB TMS (Tisch et al., 2016). The railway
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