Annual Report 2016 Metropolitan Waterworks Authority 132 M E T R O P O L I T a N W a T E R W O R K S a U T H O R I T Y
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’Key principle is that there must be water for consumption and also for agriculture because that is where people live–if there is water people can live, there is no water people cannot live.„ (His Majesty the King's royal remarks given at the Chitralada Villa Royal Residence) Transparency "…Government officials-no matter what position, Responsibility of duty level and duty they hold-are all in important roles for the country. Therefore everyone has to perform one’s duty to utmost capability with ideal value, “…To work effectively and smoothly, it’s necessary strength, sacrifice and caution to ensure that to do with high responsibility, not distorting the everything in duty goes correctly, precisely and fact and neither distorting the true objective of always consciously aware that one’s behavior and the work. Most importantly, the meaning of a word duty performing have an effect to people’s “Responsibility” has to be understood… the well-being as well as the development or responsibility is a duty that is assigned to perform, deterioration of the country…" shall not be neglected…” His Majesty the King Rama 9's royal guidance given His Majesty the King Rama 9's royal guidance given on the occasion of the Civil Servant’s Day 2014 at Kasetsart University Commencement Ceremony, 16 July 1976 Khundanprakanchon Dam Project Royal Rainmaking Project Pa Sak Jolasid Dam Excellent Service Upholding the Good Development Corporate Governance Committed to elevating the service Committed to the prevention standard in parallel with developing and suppression of corruption the water production standard in in a concrete approach; become all processes to the fullest potential an organization with transparency, for clean, safe and sufficient ethics and morality-oriented water supply as well as in consistent management as well as with people’s demand for the social and environmental present and in the future. responsibility Transparency "…Government officials-no matter what position, Responsibility of duty level and duty they hold-are all in important roles for the country. Therefore everyone has to perform one’s duty to utmost capability with ideal value, “…To work effectively and smoothly, it’s necessary strength, sacrifice and caution to ensure that to do with high responsibility, not distorting the everything in duty goes correctly, precisely and fact and neither distorting the true objective of always consciously aware that one’s behavior and the work. Most importantly, the meaning of a word duty performing have an effect to people’s “Responsibility” has to be understood… the well-being as well as the development or responsibility is a duty that is assigned to perform, deterioration of the country…" shall not be neglected…” His Majesty the King Rama 9's royal guidance given His Majesty the King Rama 9's royal guidance given on the occasion of the Civil Servant’s Day 2014 at Kasetsart University Commencement Ceremony, 16 July 1976 Khundanprakanchon Dam Project Royal Rainmaking Project Pa Sak Jolasid Dam Excellent Service Upholding the Good Development Corporate Governance Committed to elevating the service Committed to the prevention standard in parallel with developing and suppression of corruption the water production standard in in a concrete approach; become all processes to the fullest potential an organization with transparency, for clean, safe and sufficient ethics and morality-oriented water supply as well as in consistent management as well as with people’s demand for the social and environmental present and in the future. responsibility Moral “…To work effectively as desired with public benefits and fairnessขit cannot be solely relied on knowledge per se, but it needs to also rely on honesty, sincerity and righteousness as well … A task, society and country with lack of knowledgeable persons to organize would be difficult to progress; but if any task, society and country that lack the moral and honest individuals, it would not even exist…” His Majesty the King Rama 9's royal guidance given at Ramkhamhaeng University Commencement Ceremony, 8 July 1977 The Wastewater Treatment Using The “Kaem Ling” Project Plant Bueng Makkasan Bangkok Project (The Royal Monkey Cheeks Project) Aiming to develop the efficient personnels Develop the personnel’s potentials and service in terms of self-development, responsive problem-solving skill and cultivating honesty, sincerity, diligence and persistence because we strongly believe that the great must be good also in order to become the foundation of the efficient The Chaipattana Aerator Royal Project work performance. Moral “…To work effectively as desired with public benefits and fairnessขit cannot be solely relied on knowledge per se, but it needs to also rely on honesty, sincerity and righteousness as well … A task, society and country with lack of knowledgeable persons to organize would be difficult to progress; but if any task, society and country that lack the moral and honest individuals, it would not even exist…” His Majesty the King Rama 9's royal guidance given at Ramkhamhaeng University Commencement Ceremony, 8 July 1977 The Wastewater Treatment Using The “Kaem Ling” Project Plant Bueng Makkasan Bangkok Project (The Royal Monkey Cheeks Project) Aiming to develop the efficient personnels Develop the personnel’s potentials and service in terms of self-development, responsive problem-solving skill and cultivating honesty, sincerity, diligence and persistence because we strongly believe that the great must be good also in order to become the foundation of the efficient The Chaipattana Aerator Royal Project work performance. The Metropolitan Waterworks Authority (MWA) is a state enterprise under the Ministry of Interior. It started its operation on 16 August 1967 under the Good Governance, Metropolitan Waterworks Authority Act B.E. 2510 (AD 1967) with an obligation to C o n t e n t Excellent Service provide raw water sources for waterworks activities, including producing, Business, Vision, Mission, Values 7 distributing and selling treated water in Bangkok, Nonthaburi and Samutprakarn, Statement of Direction for State Enterprises 7 and running other businesses related or beneficial to the waterworks. Message from the Chairman 8 Message from the Governor 10 To be a high performance water supply organization Organization Structure Vision with excellent corporate governance and reach • Workforce Structure 13 • MWA Organization Chart 14 international standard • Board of Directors 16 • Executives 22 Mission Develop organization growth and sustainability MWA…Moving Towards The Future • Financial Factors Affecting MWA Operation 35 Implement water safety plan according to WHO standard by assuring the • Important Financial Information 36 stability of water resource production and transmission • Industry’s Conditions and Future Tendency 38 Deliver professional water supply service to reach and balance stakeholder • Major Plans and Projects 39 needs • Future Policies and Plans 40 Improve people’s quality of life by expanding water services and societal - Roadmap of MWA’s strategies 4th Issue 42 responsibility all over Thailand - Goals of MWA’s strategies management 43 Performance Results Quality Willingness Achievement Team Excellent Service • Organizational Performance 45 Respect to Transparency • Financial Status Analysis 48 Quality • Organization Management 52 Q Respect to Transparency - Risk Management 52 R - Internal Control 53 - Internal Audit 54 Willingness • Corporate Social and Environmental Responsibility 56 W QWATER • Water Production Process Chart 58 E Excellent Service • Service Performance of Branch Offices 60 • Pipeline Length and Equipment 62 Achievement A Good Corporate Governance Policy-Based Operations T Team • Good Corporate Governance Policy 67 - Structure of Board of Directors 68 - Remuneration of Top Executives 71 The Government’s - Conflict of Interest Management 74 Statement of Overall Policy for State Enterprises • Organization chart of MWA’s Board of Directors 82 Direction for State 1 To be a mechanism which drives economic strategy and society of the nation based • Appointment of Board of Directors and Subcommittee 83 Enterprises is on effective operation in accordance with good governance principles. • Meeting Attendance and Remuneration of Board of Directors comprised and Subcommittee 88 of 3 levels Policy for State Enterprises in Public Utilities Sector • Compliance with Official Information Act, B.E.2540 90 2 To satisfy basic needs, promote improvement of citizens’ quality of life and develop Reports and Financial Statements immovable property for the best benefits. • Report of Audit Committee 93 Policy for MWA • Report of Board of Directors’ Responsibility for Financial Report 94 • Auditor’s Report 95 3 To improve and expand waterworks system network for quality and adequacy in • Financial Statements and Notes to Financial Statements 96 order to accommodate urbanization, and to develop related business to add value to the organization. Information and Statistics 124 Water Tariffs and New Connection Tariffs 128 Location of MWA Branch Offices 129 Customer Service Center 130 The Metropolitan Waterworks Authority (MWA) is a state enterprise under the Ministry of Interior. It started its operation on 16 August 1967 under the Good Governance, Metropolitan Waterworks Authority Act B.E. 2510 (AD 1967) with an obligation to C o n t e n t Excellent Service provide raw water sources for waterworks activities, including producing, Business, Vision, Mission, Values 7 distributing