Annual Report 2016 Metropolitan Waterworks Authority 132 M E T R O P O L I T a N W a T E R W O R K S a U T H O R I T Y

’Key principle is that there must be water for consumption and also for agriculture because that is where people live–if there is water people can live, there is no water people cannot live.„

(His Majesty the King's royal remarks given at the Chitralada Villa Royal Residence) Transparency

"…Government officials-no matter what position, Responsibility of duty level and duty they hold-are all in important roles for the country. Therefore everyone has to perform one’s duty to utmost capability with ideal value, “…To work effectively and smoothly, it’s necessary strength, sacrifice and caution to ensure that to do with high responsibility, not distorting the everything in duty goes correctly, precisely and fact and neither distorting the true objective of always consciously aware that one’s behavior and the work. Most importantly, the meaning of a word duty performing have an effect to people’s “Responsibility” has to be understood… the well-being as well as the development or responsibility is a duty that is assigned to perform, deterioration of the country…" shall not be neglected…”

His Majesty the King Rama 9's royal guidance given His Majesty the King Rama 9's royal guidance given on the occasion of the Civil Servant’s Day 2014 at Kasetsart University Commencement Ceremony, 16 July 1976

Khundanprakanchon Dam Project

Royal Rainmaking Project Pa Sak Jolasid Dam

Excellent Service Upholding the Good Development Corporate Governance Committed to elevating the service Committed to the prevention standard in parallel with developing and suppression of corruption the water production standard in in a concrete approach; become all processes to the fullest potential an organization with transparency, for clean, safe and sufficient ethics and morality-oriented water supply as well as in consistent management as well as with people’s demand for the social and environmental present and in the future. responsibility Transparency

Khundanprakanchon Dam Project

Royal Rainmaking Project Pa Sak Jolasid Dam

“…To work effectively as desired with public benefits and fairnessขit cannot be solely relied on knowledge per se, but it needs to also rely on honesty, sincerity and righteousness as well … A task, society and country with lack of knowledgeable persons to organize would be difficult to progress; but if any task, society and country that lack the moral and honest individuals, it would not even exist…”

His Majesty the King Rama 9's royal guidance given at Ramkhamhaeng University Commencement Ceremony, 8 July 1977

The Wastewater Treatment Using The “Kaem Ling” Project Plant Bueng Makkasan Bangkok Project (The Royal Monkey Cheeks Project)

His Majesty the King Rama 9's royal guidance given at Ramkhamhaeng University Commencement Ceremony, 8 July 1977

The Wastewater Treatment Using The “Kaem Ling” Project Plant Bueng Makkasan Bangkok Project (The Royal Monkey Cheeks Project)

Aiming to develop the efficient personnels Develop the personnel’s potentials and service in terms of self-development, responsive problem-solving skill and cultivating honesty, sincerity, diligence and persistence because we strongly believe that the great must be good also in order to become the foundation of the efficient The Chaipattana Aerator Royal Project work performance. The Metropolitan Waterworks Authority (MWA) is a state enterprise under the Ministry of Interior. It started its operation on 16 August 1967 under the Good Governance, Metropolitan Waterworks Authority Act B.E. 2510 (AD 1967) with an obligation to C o n t e n t Excellent Service provide raw water sources for waterworks activities, including producing, Business, Vision, Mission, Values 7 distributing and selling treated water in Bangkok, Nonthaburi and Samutprakarn, Statement of Direction for State Enterprises 7 and running other businesses related or beneficial to the waterworks. Message from the Chairman 8 Message from the Governor 10 To be a high performance water supply organization Organization Structure Vision with excellent corporate governance and reach • Workforce Structure 13 • MWA Organization Chart 14 international standard • Board of Directors 16 • Executives 22 Mission Develop organization growth and sustainability MWA…Moving Towards The Future • Financial Factors Affecting MWA Operation 35 Implement water safety plan according to WHO standard by assuring the • Important Financial Information 36 stability of water resource production and transmission • Industry’s Conditions and Future Tendency 38 Deliver professional water supply service to reach and balance stakeholder • Major Plans and Projects 39 needs • Future Policies and Plans 40 Improve people’s quality of life by expanding water services and societal - Roadmap of MWA’s strategies 4th Issue 42 responsibility all over Thailand - Goals of MWA’s strategies management 43

Performance Results Quality Willingness Achievement Team Excellent Service • Organizational Performance 45 Respect to Transparency • Financial Status Analysis 48 Quality • Organization Management 52 Q Respect to Transparency - Risk Management 52 R - Internal Control 53 - Internal Audit 54 Willingness • Corporate Social and Environmental Responsibility 56 W QWATER • Water Production Process Chart 58 E Excellent Service • Service Performance of Branch Offices 60 • Pipeline Length and Equipment 62 Achievement A Good Corporate Governance Policy-Based Operations T Team • Good Corporate Governance Policy 67 - Structure of Board of Directors 68 - Remuneration of Top Executives 71 The Government’s - Conflict of Interest Management 74 Statement of Overall Policy for State Enterprises • Organization chart of MWA’s Board of Directors 82 Direction for State 1 To be a mechanism which drives economic strategy and society of the nation based • Appointment of Board of Directors and Subcommittee 83 Enterprises is on effective operation in accordance with good governance principles. • Meeting Attendance and Remuneration of Board of Directors comprised and Subcommittee 88 of 3 levels Policy for State Enterprises in Public Utilities Sector • Compliance with Official Information Act, B.E.2540 90 2 To satisfy basic needs, promote improvement of citizens’ quality of life and develop Reports and Financial Statements immovable property for the best benefits. • Report of Audit Committee 93 Policy for MWA • Report of Board of Directors’ Responsibility for Financial Report 94 • Auditor’s Report 95 3 To improve and expand waterworks system network for quality and adequacy in • Financial Statements and Notes to Financial Statements 96 order to accommodate urbanization, and to develop related business to add value to the organization. Information and Statistics 124 Water Tariffs and New Connection Tariffs 128 Location of MWA Branch Offices 129 Customer Service Center 130 The Metropolitan Waterworks Authority (MWA) is a state enterprise under the Ministry of Interior. It started its operation on 16 August 1967 under the Good Governance, Metropolitan Waterworks Authority Act B.E. 2510 (AD 1967) with an obligation to C o n t e n t Excellent Service provide raw water sources for waterworks activities, including producing, Business, Vision, Mission, Values 7 distributing and selling treated water in Bangkok, Nonthaburi and Samutprakarn, Statement of Direction for State Enterprises 7 and running other businesses related or beneficial to the waterworks. Message from the Chairman 8 Message from the Governor 10 To be a high performance water supply organization Organization Structure Vision with excellent corporate governance and reach • Workforce Structure 13 • MWA Organization Chart 14 international standard • Board of Directors 16 • Executives 22 Mission Develop organization growth and sustainability MWA…Moving Towards The Future • Financial Factors Affecting MWA Operation 35 Implement water safety plan according to WHO standard by assuring the • Important Financial Information 36 stability of water resource production and transmission • Industry’s Conditions and Future Tendency 38 Deliver professional water supply service to reach and balance stakeholder • Major Plans and Projects 39 needs • Future Policies and Plans 40 Improve people’s quality of life by expanding water services and societal - Roadmap of MWA’s strategies 4th Issue 42 responsibility all over Thailand - Goals of MWA’s strategies management 43

8 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Over 49 years the Metropolitan Waterworks Authority (MWA) has operated the production, distribution and sales of water supply in the areas of Bangkok Metropolitan, Nonthaburi and Samutprakarn provinces with our determination “Plumbing Service For People” considering the social and environmental responsibility and good corporate governance in order to relieve suffering, promote wellness of the people as it has always been. And this is in accordance with the government policy and vision “Stability, Prosperity, Sustainability” reflected through the outstanding state enterprise award in category of the outstanding organization management B.E. 2016 Since the recent fiscal year B.E. 2016, it was the period of strengthening water supply production system of the organization for stability and sufficiency as a whole and also concentrating on the development of people’s quality of lives. Therefore’ the board of directors and top executives of MWA has provided the policies as a corporate driving force to meet the demand and expectation of the people at its full potential through the project of waterworks business improvement master plan No.9 and expansion of water supply service coverage. In addition, MWA has cooperated with the Provincial Waterworks Authority (PWA) to distribute water supply to border regions of the service areas to widen the opportunity for public to gain more access to quality water according to a guideline of Water Safety Plan (WSP) management of World Health Organization (WHO) as well as keep monitoring other situations that could affect our operations closely through the Water Crisis Prevention Center. Furthermore, MWA has also provided additional policy aiming the maximum customer satisfaction of our services with the development of our petitioning system linked with people’s ID. Smart Card for more convenience and fee reduction for making copies of documentation during their contact with MWA 4S (Smart Sabai Smile Service), as a result we were awarded with Thailand ICT Excellence Awards 2016. Even more the board of directors of MWA has supported a good corporate governance and anti-corruption concretely in cooperation with the top executives of various fields of profession by jointly signing the letter of intent “the Metropolitan Waterworks Authority- Transparency, Auditability, Anti-Corruption” to push our organization forward with growth, transparency and sustainability. The next step ahead in 2017 MWA is entering into 50th year of providing our service and 103 years anniversary of the Thai waterworks business. We are determined and moving forward into the era of the Metropolitan Waterworks Strategy 4th issue (B.E. 2017-2021) to become a high-performing plumbing service provider with good governance and qualified with the international standard further.

(Mr. Chareon Passara) Chairman, MWA Board of Directors

A n n u a l R e p o r t 2 0 1 6 9 Message from the Governor

10 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y For the operation of MWA in 2016, it was considered as the year of pride due to our achievement of good results and receiving many honored awards from domestic and international organizations, combined with performance results during the past 5 years based on the Strategic Management Planning Metropolitan Waterworks Authority 3rd Issue (2012-2016) that were also achieved as well. Despite during the past 5 years MWA had received the external impacts including the political transitions, economic recession and drought or ever-changing weather conditions, the MWA had managed to deal with and get through those situations smoothly as can be seen by the continuous growth of performance results each year as well as the achieving results of the main important procedures that could be competitive benchmarking with international standards. This was all resulted from the dedication, devotion and knowledge of the Board of Directors, executives, officers and all staff members of the MWA that kept developing their potentials constantly and implemented the information technology into their operations and also brought the new management principles into practice as well as stressing on the importance and meeting the needs of water public users including for those who might have a conflict of interests with balance. This has led MWA to become an organization with good image and recognized in various aspects for both domestic and international levels. The MWA has operated an important management projects by upholding the good corporate governance for example a signing session for the Memorandum of Understanding (MOU) on “Drive to the Prevention and Suppression on Public Procurement corruption” between the Ministry of the Interior, Thai Chamber of Commerce, and Anti-Corruption Organization of Thailand to participate in preventing and suppressing corruption for transparency and establishing the “Damrongdhama Center of Ministry of Interior” and the “Anti-Corruption Operation Center of MWA”, etc. In addition, MWA has improved the service to all people in the responsible areas to have the tap water based on the standard and suggestion provided by the World Health Organization (WHO) for consumption and utilization including for business operations and to have the service with convenience and efficiency. Thanks to such operations with commitment and continuation, in the year 2016 the MWA had won an award in the areas of corporate governance and service performance which were the Thailand ICT Excellence Awards in the Internal Main Procedure Development Project category from MWA4S Project (Smart Sabai Smile Service) which was a petitioning service linked to people’s multi-purpose identification card (Smart Card), Thailand’s Model Organization on Labour Relations Management Awards 2016 in category of Public Facilities, the Outstanding State Enterprise Awards 2016 in category of Outstanding Organization Management and Honourable Mention Award “State Enterprise With Excellence Enhancement To Promote Virtue And Transparency In Operations” in areas of development and elevation of Transparency Index. The MWA is determined and committed to moving forward to international level to generate the quality of life for Thai people and becoming the sustainable organization further. From the year 2017 MWA will perform our operations according to the Metropolitan Waterworks Strategy 4th issue (B.E. 2017-2021) aiming for Vision achievement stated “Becoming a High-performing Plumbing Service Provider With Good Governance and Qualified With International Standard.”

(Mr. Thanasak Watanathana) MWA Governor

A n n u a l R e p o r t 2 0 1 6 11 Workforce Structure

12 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Workforce Structure

As of 30 September 2016, the Metropolitan Waterworks Authority has employed 5,386 staff members, of which 4,326 are employees and 1,060 are contract workers. The total expenditure on human resources was 2,712.01 million baht consisting of 2,528.89 million baht for employee expenditure on and 183.12 million baht for expenditure on contract workers. For fiscal year 2016, MWA had total staff of 5,386 people while having water tap consumers for 2,281,058 persons which is considered approximately as a ratio of 424 consumers to 1 staff. Workforce Workforce (Person) The Number of Personnel And The Ratio Work Fields Contract Total of Customer to One Staff Member Employee Structure Worker Staff Persons 5,000 Governor 274 84 358 4,326 4,246 Deputy Governor (Administration) 284 74 358 4,000 424 Deputy Governor (Finance) 167 17 184 417 Deputy Governor (Eastern Services) 1,213 305 1,518 3,000 Deputy Governor (Western Services) 1,002 225 1,227 2,000 Deputy Governor (Engineering and 1,093 348 52 400 1,060 Construction) 1,000 Deputy Governor (Water Production 812 275 1,087 0 and Transmission) 2015 2016 Deputy Governor (Planning and Development) 99 17 116 Employee (Person) Deputy Governor (Information Contract Worker (Person) Technology) 127 11 138 Total 4,326 1,060 5,386 Ratio of Cuatomer to One Staff Member (Person)

Expenditure (Million Baht) 2016 2015 2014 Work Fields Contract Total Contract Total Contract Total Employee Employee Employee Worker Staff Worker Staff Worker Staff 1. Governor 191.60 15.76 207.36 176.57 12.61 189.18 154.60 12.60 167.20 2. Deputy Governor (Administration) 177.60 12.75 190.35 175.51 13.20 188.71 211.11 15.30 226.41 3. Deputy Governor (Finance) 109.19 2.96 112.15 105.80 2.79 108.59 98.50 3.24 101.74 4. Deputy Governor (Eastern Services) 646.73 50.81 697.54 627.11 51.89 679.00 5. Deputy Governor (Western Services) 562.12 37.59 599.71 546.36 38.39 584.75 1,164.10 109.80 1,273.90 6. Deputy Governor (Engineering and Construction) 182.45 9.06 191.51 178.22 8.97 187.19 176.10 9.36 185.46 7. Deputy Governor (Water Production and Transmission) 501.30 49.41 550.71 495.00 51.04 546.04 487.76 53.46 541.22 8. Deputy Governor (Planning and Development) 70.84 2.86 73.70 65.77 2.79 68.56 60.72 3.24 63.96 9. Deputy Governor (Information Technology) 87.06 1.92 88.98 82.43 1.89 84.32 76.71 2.16 78.87 Total 2,528.89 183.12 2,712.01 2,452.77 183.57 2,636.34 2,429.60 209.16 2,638.76 A n n u a l R e p o r t 2 0 1 6 13 MWA Organization Chart MWA Board of Directors

Governor MWA Audit Committee

Assistant Governor Internal Audit Office Office of Governor (Waterworks Academic Office of MWA Board Development) of Directors Audit Development and Corporate Communication Human Resources Corporate Governance Support Department Department Development Department Department Core Business Operation of MWA Waterworks Academic MWA Board of Directors Audit Department Department Development Department Affairs Department Supporting Process Social Responsibility Audit Department Management Department

Deputy Governor Deputy Governor Deputy Governor (Water Production and Deputy Governor Deputy Governor (Planning and Deputy Governor Deputy Governor (Engineering and Deputy Governor Transmission) (Eastern Services) (Western Services) Development) (Administration) (Finance) Construction) (Information Technology)

Water Transmission and Distribution System Assistant Governor Assistant Governor Assistant Governor Assistant Governor Assistant Governor Assistant Governor Assistant Governor Treatment Planning and (Services 1) (Services 4) (Planning and (Financial Policy) (Construction) (Information Technology Development Department Development) (Administration) Water Treatment and Sukhumvit Bangkok Noi Policy and Strategy Transmission System and Information Technology Assistant Governor Assistant Governor Branch Office Branch Office Department Legal Department Budget Department Civil Work Construction Strategy Department (Water Resources (Water Production Department Phra Khanong Taksin Business Development Central Administration Financial Analysis and Water Distribution Technology Development and Quality System) Branch Office Branch Office System Construction Department Department Planning Department Department 1 and Support Department Water Resources and Bang Khen Water Treatment Samut Prakan Phasi Charoen Procurement and Development and Water Distribution Technology and Environment Department Plant Department Monitoring and Enhancement Enterprise's System Construction Branch Office Branch Office Evaluation Department Supplies Department Value Department Department 2 Communication Department Untreated Water Samsen Water Treatment Transmission Plant Department Suksawat Risk Management System Department Branch Office Department Assistant Governor Mahasawat and Thon Buri Assistant Governor Assistant Governor Assistant Governor Water Quality Department Water Treatment (Services 2) (Human Resources (Accounting and Finance (Engineering) Plant Department Management) Assistant Governor Mansri (Services 5) Human Resources Accounting Department Project Management Assistant Governor Branch Office Management Department Department (Water Transmission and Assistant Governor (Maintenance) Thung Mahamek Nonthaburi Welfare and Relations Survey and Distribution System) Branch Office Branch Office Affairs Department Finance Department Design Department Water Distribution Electrical System Pumping Station Maintenance Department Phaya Thai Bang Bua Thong Engineering Standard and Department Branch Office Branch Office Geographic Information Water Transmission and Mechanical System Department Distribution Control and Civil Maintenance Lat Phrao Mahasawat Department Department Branch Office Branch Office Instrument and Automation System Maintenance Department Assistant Governor Assistant Governor (Services 3) (Services) Prachachuen Service Support Branch Office Department Bang Khen Branch Office Water Meter Department Min Buri Water Loss Management Branch Office Department Suvarnabhumi Branch Office 14 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y MWA Board of Directors

Governor MWA Audit Committee

Water Transmission and Distribution System Assistant Governor Assistant Governor Assistant Governor Assistant Governor Assistant Governor Assistant Governor Assistant Governor Treatment Planning and (Services 1) (Services 4) (Planning and (Financial Policy) (Construction) (Information Technology Development Department Development) (Administration) Water Treatment and Sukhumvit Bangkok Noi Policy and Strategy Transmission System and Information Technology Assistant Governor Assistant Governor Branch Office Branch Office Department Legal Department Budget Department Civil Work Construction Strategy Department (Water Resources (Water Production Department Phra Khanong Taksin Business Development Central Administration Financial Analysis and Water Distribution Technology Development and Quality System) Branch Office Branch Office System Construction Department Department Planning Department Department 1 and Support Department Water Resources and Bang Khen Water Treatment Samut Prakan Phasi Charoen Procurement and Development and Water Distribution Technology and Environment Department Plant Department Monitoring and Enhancement Enterprise's System Construction Branch Office Branch Office Evaluation Department Supplies Department Value Department Department 2 Communication Department Untreated Water Samsen Water Treatment Transmission Plant Department Suksawat Risk Management System Department Branch Office Department Assistant Governor Mahasawat and Thon Buri Assistant Governor Assistant Governor Assistant Governor Water Quality Department Water Treatment (Services 2) (Human Resources (Accounting and Finance (Engineering) Plant Department Management) Assistant Governor Mansri (Services 5) Human Resources Accounting Department Project Management Assistant Governor Branch Office Management Department Department (Water Transmission and Assistant Governor (Maintenance) Thung Mahamek Nonthaburi Welfare and Relations Survey and Distribution System) Branch Office Branch Office Affairs Department Finance Department Design Department Water Distribution Electrical System Pumping Station Maintenance Department Phaya Thai Bang Bua Thong Engineering Standard and Department Branch Office Branch Office Geographic Information Water Transmission and Mechanical System Department Distribution Control and Civil Maintenance Lat Phrao Mahasawat Department Department Branch Office Branch Office Instrument and Automation System Maintenance Department Assistant Governor Assistant Governor (Services 3) (Services) Prachachuen Service Support Branch Office Department Bang Khen Branch Office Water Meter Department Min Buri Water Loss Management Branch Office Department Suvarnabhumi Branch Office A n n u a l R e p o r t 2 0 1 6 15 Board of Directors (as of 31 December 2016)

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01 05 08 11 MR. CHAREON PASSARA MR. BOWON VONGSINUDOM MR. VULLOP PHRINGPHONG MRS. SIRIPORN LUANGNUAL Chairman and Independent Director Independent Director Independent Director Director 02 06 09 12 VICE ADMIRAL NADAECHO KERDCHOOCHUEN ASSISTANT PROFESSOR TEEKAWUTH POTAPIROM MR. SOMSAK SUWANSUJARIT MR. ROYOL CHITRADON Independent Director Independent Director Independent Director Independent Director 03 07 10 13 GENERAL VEERUN CHANTASATKOSOL MR. NATTAKIT TANGPOONSINTHANA, Ph.D. ASSOCIATE PROFESSOR CHANIN TINNACHOTE, Ph.D. MR. WANCHAI LAWATTANATRAKUL Independent Director Independent Director Independent Director Independent Director 04 14 ASSOCIATE PROFESSOR SUWATANA CHITTALADAKORN, Ph.D. MR. THANASAK WATANATHANA Independent Director Director and MWA Governor

16 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Board of Directors (as of 31 December 2016)

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A n n u a l R e p o r t 2 0 1 6 17 Board of MWA MR. CHAREON PASSARA Chairman and Independent Director (As of 31 December 2016) Age : 63 Education / Training : • Bachelor of Engineering (Civil Engineering), Khon Kaen University • Master of Public Administration (Urban Development Administration) with 1st Class Honours, National Institute of Development Administration (NIDA) • Certificate of Applied Psychology in Business Management (Class 83), Applied Psychology Institute, National Defence Studies Institute, Supreme Command Headquarters • Certificate of Naval War College Course (Class 39), Naval War College, Institute of Advance Naval Studies • Certificate of The Joint State-Private Course, National Defence College of Thailand (Class 20) • Certificate of Corporate Governance for Directors and Senior Executives of State Enterprises and Public Organizations Course (Class 2), Public Director Institute • Director Certification Program (Class 138), Thai Institute of Directors Association Work Experience : • Branch Office Manager (Taksin) • Regional Director 1 • Assistant Governor (Water Transmission and Distribution System) • Deputy Governor (Administration) • Governor • Executive Committee of MWA’s Labour Union • Secretary of Special Unit to Resolve the Water Shortage Crisis • Sub Committee to Study Impact from Air Pollution from Cremation Ovens, Committee on Natural Resources and Environment, The House of Representatives • Advisor to the Sub Committee Resolved to Pursue the Extraordinary Drought Northeast, Committee on Natural Resources and Environment, The House of Representatives Present Positions : • Chairman and Independent Director of Metropolitan Waterworks Authority • Advisor to Thai Waterwork Association • Subcommittee to Systematize the Administration of Central Government, Provincial Government and State Enterprises in Ministry of Interior Committee on Administration of State Affairs, the National Legislative Assembly

VICE ADMIRAL NADAECHO KERDCHOOCHUEN Independent Director Age : 63 Education / Training : • Bachelor of Science, Royal Thai Naval Academy • Civil Affairs School, Directorate of Civil Affairs • Command and General Staff College • Naval War College • Certificate of Director Certification Program (DCP 209), Thai Institute of Directors • Certificate of Internal Audit’s Challenge in Value Adding, Federation of Accounting Professions under the Royal Patronage of His Majesty the King Work Experience : • Assistant Chief of Staff Sub-Division Deputy Chief of Defence Forces • Counselor Working Group to the Prime Minister • Naval Senior Advisor to Royal Thai Marine Corps Present Positions : • Independent Director of Metropolitan Waterworks Authority • Early Retired Officer of Office of the Permanent Secretary for Defence 18 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y ASSOCIATE PROFESSOR SUWATANA CHITTALADAKORN, Ph.D. MR. BOWON VONGSINUDOM Independent Director Independent Director Age : 62 Age : 62 Education / Training : Education / Training : • Bachelor of Engineering (Irrigation Engineering), Kasetsart University • Bachelor of Engineering (Chemical Engineering), Chulalongkorn University • Master of Engineering (Irrigation Engineering), Kasetsart University • Master of Engineering (Chemical Engineering), Chulalongkorn University • Doctor of philosophy (Irrigation Engineering), Utah State University, USA • Master of Business Administration (Management), Sasin Graduate • Good Governance for State Enterprise / Public Organization Directors & Institute of Business Administration of Chulalongkorn University Executives Program (Class 13), King Prajadhipok’s Institute • Director Accreditation Program (DAP) 76/2008, Thai Institute of Directors • Director Certification Program (DCP 209), Thai Institute of Directors Work Experience : Association • Advisory Committee for Water Resources Management Policy Setting, • Certificate of The Joint State-Private Course (Class 17), National Defence Economic Department, National Council for Peace and Order (NCPO) College of Thailand • Vice-chairman of the Sub-committee for Water Resources Management Reform, National Reform Council (NRC) Work Experience : • Advisory and Chairman of the Sub-committee for Water Resources • President and Chief Executive Officer, PTT Aromatics and Refining Public Engineering, The Engineering Institute of Thailand under H.M. the King’s Company Limited Subsidized by PTT Public Company Limited Patronage (EIT) • President and Chief Executive Officer, PTT Global Chemical Public • Advisory and member of the Civil Engineering Committee, Company Limited Subsidized by PTT Public Company Limited the Engineering Institute of Thailand under H.M. the King’s Patronage (EIT) • President, PTT Phenol Public Company Limited Subsidized by PTT Public • Member of the Expert Committee for Consideration of the Environmental Company Limited Impact Assessment Analysis-Report for Government and Public-Private • Director, Thai Listed Companies Association Partnership Transportation Projects, Nation Environmental Board • Executive Vice President in Division of Chief Operations Officer, • Department Head, and the Chairman of Steering Committee for the Special Downstream Petroleum Business Group, PTT Public Company Limited Graduate Program, Department of Water Resources Engineering, Faculty of Engineering, Kasetsart University Present Positions : • Independent Director of Metropolitan Waterworks Authority Present Positions : • Independent Director of State Railway of Thailand • Independent Director of Metropolitan Waterworks Authority • Vice Chairman of The Federation of Thai Industries (Industrial Promotion • Special Expert in Department of Water Resources Engineering, and Support) Faculty of Engineering, Kasetsart University

GENERAL VEERUN CHANTASATKOSOL MR. NATTAKIT TANGPOONSINTHANA, Ph.D. Independent Director Independent Director Age : 61 Age : 52 Education / Training : Education / Training : • Bachelor of Science, Chulachomklao Royal Military Academy • Bachelor of Communication Arts (Mass Communication), • Master of Arts (Social Development), National Institute of Development Chulalongkorn University Administration (NIDA) • Master of Arts (Communication), University of North Texas, USA • Master of Business Administration, University of North Texas, USA Work Experience : • Doctor of Mass Communication (Television Administration), • Military Specialist of Supreme Command Headquarter Chulalongkorn University • Army Expert • Certificate of Director Certification Program (DCP 209), • Army Secretary Thai Institute of Directors • Chief of Staff of Army Air Defense Command • Certificate of Good Governance for State Enterprise / Public Organization • Deputy Commanding General of Army Air Defense Command Directors & Executives Program (Class 14), Public Director Institute, • Commanding General of Army Air Defense Command King Prajadhipok’s Institute • Senior Army Advisor • Chairman of the Advisory Board Work Experience : • Account Director of Lintas Worldwide Advertising Company Limited (Thailand) Present Positions : • Associate Director of Flagship Company Limited • Independent Director of Metropolitan Waterworks Authority • Marketing Director in Marketing and Sales Division, • Member of National Legislative Assembly Wangthong Group Public Company Limited • Associate Director in Marketing and Sales Division, Samart Corporation Public Company Limited • Lecturer in Department of Mass Communication, Faculty of Communication Arts, Chulalongkorn University • Chief Marketing Officer, Thai Samsung Electronics Company Limited • Advisor in Public Relations to Ministry of Commerce and Ministry of Labour • Advisor to Minister of Science and Technology • Advisor to Deputy Minister of Agriculture and Co-Operatives Present Positions : • Independent Director of Metropolitan Waterworks Authority • Executive Vice President in Marketing Line, Central Pattana Public Company Limited A n n u a l R e p o r t 2 0 1 6 19 MR. VULLOP PHRINGPHONG MR. SOMSAK SUWANSUJARIT Independent Director Independent Director Age : 62 Age : 61 Education / Training : Education / Training : • Bachelor of Arts (Political Sciences) • Bachelor of Arts (Political Science), Chiang Mai University • Master of Arts (Political Science) • Master of Public Administration (M.P.A), • Chief District Officers Program (Class 31), Institute of Administration National Institute of Development Administration Development, Department of Provincial Administration • Master of Arts (Politics Science),Thammasat University • High Level Senior Administration Program (Class 32), Institute of • Advanced Certificate Course in Public Administration and Law for Administration Development, Department of Provincial Administration Executives, King Prajadhipok’s Institute • National Defence College of Thailand (Class 49) • Certificate of The Joint State-Private Course, • Capital Market Academy (Class 14) National Defence College of Thailand (Class 48) • Certificate of Director Certification Program (DCP 170), • Certificate of Administration and Administrator Development, Thai Institute of Directors Graduate Research Institute of Policy Studies, Japan Work Experience : Work Experience : • Chief District Officer of Rayong Province • Chief District Officers of Waeng Noi District, Khon Kaen Province • Director of Local Finance Bureau, Department of Local Administration • Chief District Officers of Long District, Phrae Province • Deputy Director-General, Department of Local Administration • Chief District Officers of Chaing Kham District, Phayao Province • Governor of Phrae Province • Chief District Officers of Tapan Hin District, Phichit Province • Governor of Samut Sakhon Province • Director, Technical Service and Planning Division, • Deputy Permanent Secretary, Ministry of Interior Department of Provincial Administration • Director-General, Department of Local Administration • Director, Provincial Administration Bureau, • Member of the National Reform Council Department of Provincial Administration • Director of Provincial Electricity Authority • Vice Governor of Nakhon Ratchasima Province • Director, as the representative from Ministry of Interior, • Deputy Permanent Secretary, Sports Authority of Thailand Department of Disaster Prevention and Mitigation • The Representative of Thai Government to the ASEAN Ministerial Meeting • Vice Governor of Phayao Province on Rural Development and Poverty Eradication (AMMRDPE) at Bandar • Governor of Nan Province Seri Begawan, Brunei Darussalam • Governor of Nong Bua Lam Phu Province • The Representative of Thai Government to the Ministerial Meeting on • Deputy Director • General, Department of Provincial Administration Poverty Alleviation under Bay of Bengal Initiative for Multi-Sectoral • Governor of Si Sa Ket Province Technical and Economic Cooperation (BIMSTEC) at Kathmandu, Nepal • Governor of Kalasin Province • The Representative of Thai Government to the Loan Negotiation with • Governor of Khon Kaen Province World Bank according to the Urban Development at Washington, D.C., • Chief of Inspector for Interior, Office of the Inspector for Interior USA • Governor of Rayong Province Present Positions : Present Positions : • Independent Director of Metropolitan Waterworks Authority • Independent Director of Metropolitan Waterworks Authority • Governor of Rayong Province • Senior Advisor to the National Land Policy Committee • Select Committee in Civil Service Commission about Human Resources System Development

ASSISTANT PROFESSOR TEEKAWUTH POTAPIROM ASSOCIATE PROFESSOR CHANIN TINNACHOTE, Ph.D. Position : Independent Director Position : Independent Director Age : 62 Age : 54 Education / Training : Education / Training : • Bachelor of Engineering (Civil Engineering), Kasetsart University • Bachelor of Engineering (Survey Engineering), Chulalongkorn University • Master of Science (Ocean and Fisheries Engineering), Kagawa University, • Master of Science (Integrated Map and Geo-Information Production), Japan nternational Institute for Aerospace Survey and Earth Sciences (ITC), • Good Governance for State Enterprise / Public Organization Directors & The Netherlands Executives Program (Class 13), King Prajadhipok’s Institute • Doctor of Engineering (Remote Sensing and Geographic), Asian Institute of Technology Work Experience : • Certificate of Director Certification Program (DCP 201), • Lecturer in Department of Fishery Management, Faculty of Fisheries, Thai Institute of Directors Kasesart University • Certificate of Advanced Audit Committee Program (AACP 18) , • Assistant Professor in Department of Water Resources Engineering, Thai Institute of Directors Faculty of Engineering, Kasetsart University • Good Governance for State Enterprise / Public Organization Directors & • Advisor to Deputy Minister of Transport Executives Program (Class 13), Public Director Institute, • Committee of Experts to report an analysis of the environmental impacts King Prajadhipok’s Institute of transportation projects with public sector or private • Certificate of Environmental Governance for Executive Officer (EGEO 4), • Advisor to Committee in Water Resource Engineering, Department of Environmetal Quality Promotion The Engineering Institute of Thailand under H.M. King’s Patronage • Risk Management Program for Corporate Leaders (RCL 1), • Chairman, Master of Water Resources Engineering Special Program, Thai Institute of Directors Faculty of Engineering, Kasetsart University • Driving Company Success with IT Governance (ITG 2), Present Positions : Thai Institute of Directors • Independent Director of Metropolitan Waterworks Authority Work Experience : • Working Committee of Problem Solution at Maesui Dam, Chiang Rai • Director of Surveying and Mapping Society of Thailand • Advisor to Committee in Water Resource Engineering, The Engineering Institute of Thailand Under H.M. King’s Patronage Present Positions : • Specialized Lecturer in Department of Water Resources Engineering, • Independent Director of Metropolitan Waterworks Authority Faculty of Engineering, Kasetsart University • Director of Geo-Informatics and Space Technology Development Agency (Public Organization) • Director of Eastern Water Resources Development and Management Public Company Limited • Associate Professor in Survey Engineering, Faculty of Engineer, 20 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Chulalongkorn University MR. ROYOL CHITRADON MR. WANCHAI LAWATTANATRAKUL Independent Director Independent Director Age : 63 Age : 60 Education / Training : Education / Training : • Bachelor of Science (Mathematics), Prince of Songkla University • Bachelor of Engineering (Civil Engineering), Chulalongkorn University • Master of Science (Applied Mathematics), Mahidol University • Master of Engineering (Water Resources Development), • Dr. rer. nat. in Informatics, Informatics Institute, Innsbruck University, Austria Asian Institution of Technology • Advanced Certificate Course in Politics and Governance in Democratic Work Experience : Systems for Executive, Class 6, King Prajadhipok’s Institute • Honorary Advisor of Committee on Agriculture and Cooperatives, • Diploma of the Joint State The Senate • Private Sector Course, Class 19, National Defence College • Deputy Executive Director of National Electronics and Computer Technology Center Work Experience : • Chief of Project, Thailand Integrated Water Resources Management • Chief of Planning and Policy Section, Provincial Waterworks Authority System according to His Majesty the King’s Initiative • Vice President, Planning and Business Development Department, • Director of High Performance Computing Research and Development Eastern Water Resources Development and Management Public Division, National Electronics and Computer Technology Center Company Limited • Assistant Professor in Department of Computer Science, Faculty of • Senior Vice President, Planning and Business Development Department, Computer Science, Kasetsart University Eastern Water Resources Development and Management Public • Director, Hydro and Agro Informatics Institute (Public Organization) Company Limited • Director and Secretary, National Hydroinformatics and Climate Data • Chief Executive Officer, Eastern Water Resources Development and Integration, Office of the Prime Minister Management Public Company Limited • Committee of Integrated Water Monitoring and Solution Extraordinary • Director, Global Water Systems Corporations Company Limited Commission, The National Legislative Assembly • Director, Universal Utilities Company Limited • Committee of Research and Development Project on Landslide • Director, EGCOM TARA Company Limited Prevention and Protection in Steep/Slope Highlands according to His • Director, Eastern Hobas Pipes Company Limited Majesty the King’s Initiative, Chaipattana Foundation Center • Director, Metropolitan Waterworks Authority • Committee of Thailand-China Cooperation in Water Resources • Vice Chairman of Water Supply and Distribution Project Planning and Management, Ministry of Science and Technology Monitoring Subcommittee, Ministry of Natural Resources and Environment • Committee of Policy and Information Technology Development, • Director, Industrial Estate Authority of Thailand The Thai Red Cross Society • Director and Academic Committee, Thai Waterworks Association • Committee of Water Management in Bangkok Metropolitan Region • Director, Thailand Water Resources Association according to His Majesty the King’s Initiative • Committee of the Director Board for Water Resource Management: Present Positions : Monkey Cheek Water Retention, Chaipattana Foundation Center • Independent Director of Metropolitan Waterworks Authority • Director and Audit Committee, SPCG Public Company Limited Present Positions : • Independent Director of Metropolitan Waterworks Authority • Director of Provincial Waterworks Authority • Director and Secretary of Hydro and Agro Informatics Institute (Public Organization) • Director of National Water Resources Board, Office of the Prime Minister • Director of Thailand Institute of Justice (Public Organization) • Director and Secretary of Utokapat Foundation under the Royal Patronage of His Majesty The King • President of Northern Institute of Vocational Education in Agriculture, Ministry of Education MRS. SIRIPORN LUANGNUAL MR. THANASAK WATANATHANA Director Director and MWA Governor Age : 57 Age : 59 Education / Training : Education / Training : • Bachelor of Business Administration, Ramkhamhaeng University • Bachelor of Engineering (Sanitary), Chulalongkorn University • Master of Business Administration, Pittsburg State University, USA • Certificate of Royal Thai Army War College Course (Class 52) • Directors Certification Program: DCP Class 72/2006 • Successful Formulation & Execution of Strategy (SFE), • National Defence College, The National Defence Course Class 55/2012 Thai Institute of Directors (IOD) • Leader Program, Capital Market Academy (CMA-18) (2014) • HR & OS (Thammasat Business School), Thammasat University • Top Executive Program in Commerce and Trade (TEPCoT) Class 8 • Certificate of High Level Security, (2015) Thailand National Defence College Association • Director Certificate Program Update (DCPU) Class 3/2015, • Certificate of High Level Police Management, Police College (Class 35) Thai Institute of Directors • Certificate of Director Certification Program (DCP 170), • Chief Information Officer: CIO 26 (2015) Thai Institute of Directors • The Executive Program in “Energy Literacy for a Sustainable Future” • All Top Executive Courses provide by Metropolitan Waterworks Authority TEA Class 7, Thailand Energy Academy (2015) Work Experience : Work Experience : • MWA Branch Office Manager (Sukhumvit Branch) • Director, Ratchaburi Power Company Limited • MWA Branch Office Manager (Samutprakan Branch) • Director of TOT Public Company Limited • Assistant Governor (Planning and Development) • Director and Chairman of the Audit Committee, • MWA Expert Level 10 ASEAN Patash Mining Public Company Limited • Deputy Governor (Services) • Director, Erawan Hotel Public Company Limited • Chairman of Thai Waterwork Association • Director, Government Housing Bank • Deputy Director, The State Enterprise Policy Office Present Positions : • Director of Metropolitan Waterworks Authority Present Positions : • Governor of Metropolitan Waterworks Authority • Director of Metropolitan Waterworks Authority • Director of Ratchaburi Electricity Generating Company Limited • Director of TOT Public Company Limited • Advisor on Finance, Office of the Permanent Secretary, Ministry of Finance A n n u a l R e p o r t 2 0 1 6 21 คณะผูบร�หาร การประปานครหลวง

นายสมศักดิ์ ภูธงชัยฤทธิ์ นางผุสดี ขอมทอง น.ส.สุร�ย ส.ศร�สุวรรณ รองผูวาการ (แผนและพัฒนา) รองผูวาการ (เทคโนโลยีสารสนเทศ) รองผูวาการ (การเง�น)

คุณวุฒิการศึกษา คุณวุฒิการศึกษา คุณวุฒิการศึกษา วิทยาศาสตรบัณฑิต (วิทยาศาสตรการแพทย) มหาวิทยาลัยมหิดล เศรษฐศาสตรบัณฑิต มหาวิทยาลัยรามคำแหง บัญชีบัณฑิต วิทยาลัยกรุงเทพ แพทยศาสตรบัณฑิต มหาวิทยาลัยมหิดล หลักสูตรผูบริหารงานดานเทคโนโลยีสารสนเทศ สำนักงานพัฒนาวิทยาศาสตร หลักสูตรพิเศษนักบริหารการเงินการคลังภาครัฐระดับสูง กระทรวงการคลัง การจัดการภาครัฐและภาคเอกชนมหาบัณฑิต สถาบันบัณฑิตพัฒนบริหารศาสตร และเทคโนโลยีแหงชาติ ประสบการณทำงาน ประสบการณทำงาน ประสบการณทำงาน ผูชวยผูวาการ (บริการ 1) ผูชวยผูวาการ (ทรัพยากรบุคคล) ผูเชี่ยวชาญการประปานครหลวง ระดับ 9 ผูชวยผูวาการ (บริการ 3) รองผูวาการ (เทคโนโลยีสารสนเทศ) ผูชวยผูวาการ (พัฒนาวิชาการประปา)

นายธนศักดิ์ วัฒนฐานะ นายคงเกียรติ เจร�ญบุญวรรณ นายชลิต แกวไสย นายปร�ญญา ยมะสมิต ผูวาการการประปานครหลวง รองผูวาการ (ผลิตและสงน้ำ) รองผูวาการ (บร�หาร) รองผูวาการ (ว�ศวกรรมและกอสราง)

คุณวุฒิการศึกษา คุณวุฒิการศึกษา คุณวุฒิการศึกษา คุณวุฒิการศึกษา วิศวกรรมศาสตรบัณฑิต (วิศวกรรมสุขาภิบาล) จุฬาลงกรณมหาวิทยาลัย อุตสาหกรรมศาสตรบัณฑิต (เทคโนโลยีขนถายวัสดุ) ศิลปศาสตรบัณฑิต (รัฐศาสตร) มหาวิทยาลัยรามคำแหง วิศวกรรมศาสตรบัณฑิต (วิศวกรรมโยธา) สถาบันเทคโนโลยีพระจอมเกลาธนบุรี หลักสูตรการบริหารจัดการดานความมั�นคงขั้นสูง รุนที่ 3 สมาคมวิทยาลัย สถาบันเทคโนโลยีพระจอมเกลาพระนครเหน�อ วิทยาศาสตรมหาบัณฑิต (จิตวิทยาอุตสาหกรรม) มหาวิทยาลัยเกษตรศาสตร วิศวกรรมศาสตรมหาบัณฑิต (วิศวกรรมสุขาภิบาล) จุฬาลงกรณมหาวิทยาลัย ปองกันราชอาณาจักร ในพระบรมราชูปถัมภ รัฐประศาสนศาสตรมหาบัณฑิต (การจัดการสำหรับนักบริหาร) ประสบการณทำงาน ประสบการณทำงาน หลักสูตร Director Certification Program รุนที่ 170 สมาคมสงเสริม สถาบันบัณฑิตพัฒนบริหารศาสตร ผูอำนวยการฝายบริหารทรัพยากรบุคคล ผูอำนวยการฝายสำรวจและออกแบบ สถาบันกรรมการบริษัทไทย ประสบการณทำงาน ผูชวยผูวาการ (บริหาร) ผูชวยผูวาการ (กอสราง) ประสบการณทำงาน ผูชวยผูวาการ (ระบบสงและจายน้ำ) ผูชวยผูวาการ (แผนและพัฒนา) ผูชวยผูวาการ (บำรุงรักษา) ผูเชี่ยวชาญการประปานครหลวง ระดับ 10 รองผูวาการ (บริการ)

22 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y คณะผูบร�หาร การประปานครหลวง

A n n u a l R e p o r t 2 0 1 6 23 นายสมบูรณ สุนันทพงศศักดิ์ นายกว� อาร�กุล รองผูวาการ (บร�การดานตะวันตก) รองผูวาการ (บร�การดานตะวันออก)

คุณวุฒิการศึกษา คุณวุฒิการศึกษา วิศวกรรมศาสตรบัณฑิต (วิศวกรรมโยธา) มหาวิทยาลัยขอนแกน วิศวกรรมศาสตรบัณฑิต (วิศวกรรมโยธา) มหาวิทยาลัยขอนแกน บริหารธุรกิจบัณฑิต (การจัดการงานกอสราง) มหาวิทยาลัยสุโขทัยธรรมาธิราช บริหารธุรกิจมหาบัณฑิต (บริหารธุรกิจ) มหาวิทยาลัยเกษตรศาสตร บริหารธุรกิจมหาบัณฑิต จุฬาลงกรณมหาวิทยาลัย ประสบการณทำงาน ประสบการณทำงาน ผูจัดการสำนักงานประปาสาขาแมนศรี Executives ผูชวยผูวาการ (บริการ) ผูชวยผูวาการ (บริการ 2) ผูชวยผูวาการ (บริการ 5)

Line of Governor

01 02 01 Mrs. Kritsana Tangchitwattanakorn Assistant Governor (Internal Audit Office) 02 Mrs. Nisa Lomthong Assistant Governor (Office of MWA Board of Directors) 03 Miss Sutisa Naksen Assistant Governor (Waterworks Academic Development) 04 Mrs. Sranya Sinamphet 03 04 Assistant Governor (Office of Governor) นายจำเร�ญ ตันติวงศวัฒน นางลาวัณย ฉัตรรุงชีวัน ว�ศวกรใหญ ระดับ 10 ผูเชี่ยวชาญการประปานครหลวง ระดับ 10

คุณวุฒิการศึกษา คุณวุฒิการศึกษา วิศวกรรมศาสตรบัณฑิต (วิศวกรรมเครื่องกล) บริหารธุรกิจบัณฑิต มหาวิทยาลัยเชียงใหม วิทยาลัยเทคโนโลยีและอาชีวศึกษา วิทยาเขตเทเวศร บริหารธุรกิจมหาบัณฑิต (วิทยาการจัดการ) มหาวิทยาลัยสุโขทัยธรรมาธิราช วิศวกรรมศาสตรมหาบัณฑิต (วิศวกรรมเครื่องกล) ประสบการณทำงาน สถาบันเทคโนโลยีพระจอมเกลาพระนครเหน�อ ผูอำนวยการฝายวิเคราะหเรื่องเสนอคณะกรรมการการประปานครหลวง ประสบการณทำงาน ผูชวยผูวาการ (สำนักคณะกรรมการการประปานครหลวง) ผูชวยผูวาการ (บริการ) ผูชวยผูวาการ (ระบบผลิตน้ำ)

24 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y นายสมบูรณ สุนันทพงศศักดิ์ นายกว� อาร�กุล รองผูวาการ (บร�การดานตะวันตก) รองผูวาการ (บร�การดานตะวันออก)

Line of Governor

A n n u a l R e p o r t 2 0 1 6 25 Line of Deputy Governor Line of Deputy Governor (Administration) (Western Services) 01 02 01 Miss Chawewan Uthaipibool 01 02 01 Mr. Prasopsuk Somprasong Assistant Governor Assistant Governor (Services) (Human Resource Management) 02 Mr. Raksak Suriyaharn 02 Miss. Kanchana Vibhatavanij Assistant Governor (Services 4) Assistant Governor (Administration) 03 Mr. Chaiwat Vorapeboonpong Assistant Governor (Services 5)

Line of Deputy Governor (Finance) 03 01 02 01 Mrs. Aphorn Phusap Assistant Governor (Financial Policy) 02 Mrs. Phannarat Panchua Assistant Governor (Accounting and Finance)

Line of Deputy Governor (Water Production and Line of Deputy Governor Transmission) (Eastern Services) 01 02 Miss Supannee Karunkittikun 01 Mr.Thamrong Buranatrakul 01 02 01 Assistant Governor Assistant Governor (Services 1) (Water Transmission and 02 Miss Tassanee Lerksantivong Distribution System) Assistant Governor (Services 2) 02 Mr. Wichai Arayasettakron Assistant Governor 03 Miss Suttiluk Yodpayung (Water Production System) Assistant Governor (Services 3) 03 Mr. Yuthana Chandenduang Assistant Governor (Maintenance) 03 04 04 Mr. Rangsun Sumpowthong 03 Assistant Governor (Water Resources and Quality)

26 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Line of Deputy Governor Line of Deputy Governor (Administration) (Western Services) 01 02 01 Miss Chawewan Uthaipibool 01 02 01 Mr. Prasopsuk Somprasong Assistant Governor Assistant Governor (Services) (Human Resource Management) 02 Mr. Raksak Suriyaharn 02 Miss. Kanchana Vibhatavanij Assistant Governor (Services 4) Assistant Governor (Administration) 03 Mr. Chaiwat Vorapeboonpong Assistant Governor (Services 5)

Line of Deputy Governor (Finance) 03 01 02 01 Mrs. Aphorn Phusap Assistant Governor (Financial Policy) 02 Mrs. Phannarat Panchua Assistant Governor (Accounting and Finance)

A n n u a l R e p o r t 2 0 1 6 27 Line of Deputy Governor (Engineering and Construction) 01 02 01 Mr. Komkrit Dinnakorn na Ayutthaya 03 04 03 Mr. Suthirug Buchagul Assistant Governor (Engineering) Deputy Project Management Office Director 02 Mr. Banjong Vongsa 04 Mr. Parinya Naenna Assistant Governor (Construction) MWA Expert (Level 9) 05 Mrs. Obhoon Sawetavong MWA Expert (Level 9) 06 Mr. Vera Chitpaitoon Line of Deputy Governor MWA Expert (Level 9) (Planning and Development) 05 06 07 Mrs. Sutanya Srisuriyachan Mr. Terdsak Yiemchavee MWA Expert (Level 9) Assistant Governor (Planning and Development) 08 Mr. Veerasak Tangsombatanan MWA Expert (Level 9) 09 Mr. Kittipong Apichaichankit MWA Expert (Level 9)

Line of Deputy Governor 07 08 (Information Technology) Miss Pajaree Salimee Assistant Governor (Information Technology)

Mr. Pinit Therachati 01 02 01 MWA Expert (Level 9) 02 Miss Busagon Procks-anocha MWA Expert (Level 9)

28 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Line of Deputy Governor (Engineering and Construction) 01 02 01 Mr. Komkrit Dinnakorn na Ayutthaya 03 04 03 Mr. Suthirug Buchagul Assistant Governor (Engineering) Deputy Project Management Office Director 02 Mr. Banjong Vongsa 04 Mr. Parinya Naenna Assistant Governor (Construction) MWA Expert (Level 9) 05 Mrs. Obhoon Sawetavong MWA Expert (Level 9) 06 Mr. Vera Chitpaitoon Line of Deputy Governor MWA Expert (Level 9) (Planning and Development) 05 06 07 Mrs. Sutanya Srisuriyachan Mr. Terdsak Yiemchavee MWA Expert (Level 9) Assistant Governor (Planning and Development) 08 Mr. Veerasak Tangsombatanan MWA Expert (Level 9) 09 Mr. Kittipong Apichaichankit MWA Expert (Level 9)

Line of Deputy Governor 07 08 (Information Technology) Miss Pajaree Salimee Assistant Governor (Information Technology)

Mr. Pinit Therachati 01 02 01 MWA Expert (Level 9) 02 Miss Busagon Procks-anocha MWA Expert (Level 9)

A n n u a l R e p o r t 2 0 1 6 29 Department Directors and Equivalents Line of Governor Miss Suwara Thawitchasri Corporate Communication Department Director Miss Prapai Kampangkeaw Audit Development and Support Department Director Mr. Seree Metharwanitpong Core Business Audit Department Director Mrs. Wipa Panboon Corporate Governance Department Director Mrs. Jutharat Somjitiranukit Social Responsibility Management Department Director Mr. Wuttipong Powichit Waterworks Academic Development Department Director Mr. Sinut Sinittarnon Operation of MWA Department Director Mrs. Umpaisri Thanthumwong Supporting Process Audit Department Director Miss Wannee Wuttiwongsumpun MWA Board of Directors Affairs Department Director Mr. Wira Srisakunworathai Internal Audit Office Director Miss Usa Chaivanichpol Human Resources Development Department Director Line of Deputy Governor (Administration) Miss Nattapa Tantiprapan Legal Department Director Mr. Mongkol Kerkkittikul Procurement and Supplies Department Director Mrs. Apinya Rotchanahatsadin Human Resources Management Department Director Mrs. Suwanna Parkros Central Administration Department Director Mr. Suntorn Thonggumnerd Welfare and Labor Relations Affairs Department Director Line of Deputy Governor (Finance) Mrs. Nongluck Ratanaudomchok Financial Analysis and Planning Department Director Mrs. Montira Rerkpiyasarp Budget Department Director Mrs. Wasana Nakpiphatkul Accounting Department Director Miss Jinda Chantatamma Finance Department Director Mrs. Sukontip Ngarmwacha Development and Enhancement Enterprise’s Value Department Director Line of Deputy Governor (Eastern Services) Mrs. Penchan Tanodkaew Bang Khen Branch Office Manager Mr. Veerachai Wisespunthurungsi Mansri Branch Office Manager Mr. Marnus Changnoi Min Buri Branch Office Manager Mr. Wisoot Weeteeprasit Sukhumvit Branch Office Manager Mrs. Ameritsa Nirasphai Thung Mahamek Branch Office Manager Mrs. Payom Srianan Samut Prakan Branch Office Manager Mr. Kittipat Uthikamporn Suvarnabhumi Branch Office Manager Miss Suchima Jantrapai Prachachuen Branch Office Manager Mr. Archawan Im-erbtham Lat Phrao Branch Office Manager Miss Amphai Phanayuwattana Phaya Thai Branch Office Manager

30 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Mr. Sarawut Boonwong Phra Khanong Branch Office Manager Line of Deputy Governor (Western Services) Mr. Charat Nakvachara Mahasawat Branch Office Manager Mrs. Pimjai Sapsompong Service Support Department Director Mr. Piboon Wongpatarajitkul Phasi Charoen Branch Office Manager Mr. Maitri Kaewsaengtham Bangkok Noi Branch Office Manager Mr. Sukit Ekatikomkit Taksin Branch Office Manager Mr. Suthep Eapakorn Suksawat Branch Office Manager Mr. Saharat Porkaew Bang Bua Thong Branch Office Manager Miss Sompit Nawapornchai Nonthaburi Branch Office Manager Mrs. Thimaporn Wimonanupong Water Meter Department Director Mr. Supichete Tavorntaveevong Water Loss Management Department Director Line of Deputy Governor (Engineering and Construction) Mr. Pornsak Panyoi Water Distribution System Construction Department 2 Director Mr. Manit Panaim Water Distribution System Construction Department 1 Director Miss Widchuda Liamsanguan Project Management Department Director Mr. Sayan Namngern Water Treatment and Transmission System and Civil Work Director Mr. Wison Midtrapanon Engineering Standard and Geographic Information Department Director Mr. Chana Pongpothakul Survey and Design Department Director Line of Deputy Governor (Water Production and Transmission) Mr. Udomdet Wichaisutthikul Electrical System Maintenance Department Director Mr. Somyos Charussrivisit Water Distribution Pumping Station Department Director Mr. Uthai Kaewtem Bang khen Water Treatment Plant Department Director Mr. Nithikriang Onthuam Water Resources and Environment Department Director Mr. Montri Longtee Mahasawat and Thon Buri Water Treatment Plant Department Director Mr. Sathaporn Sunkumnurd Instrument and Automation System Maintenance Department Director Mr. Somchai Thongma Samsen Water Treatment Plant Department Director Mr. Chlermkiat Luangaram Raw Water Transmission System Department Director Mr. Tanit Kluenkloy Mechanical System and Civil Maintenance Department Director Mrs. Nisapas Wongpat Water Quality Department Director Mr. Sermsak Jansam Water Transmission and Distribution Control Department Director Mr. Thaveesak Ngarmwacha Water Transmission and Distribution System Treatment Planning Director Line of Deputy Governor (Planning and Development) Miss Anchalee Musigatham Risk Management Department Director Miss Kornvilai Yeawyasat Monitoring and Evaluation Department Director

A n n u a l R e p o r t 2 0 1 6 31 Miss Yutirat Khampheeraphan Business Development Department Director Miss Suwaree Chiawchanlikit Policy and Strategy Department Director Line of Deputy Governor (Information Technology) Mrs. Kanitta Pholcharoen Technology Development and Support Department Director Mrs. Maytawee Suchartlumpong Technology and Communication Department Director Mrs. Pitsawast Phapsuwan Information Technology Strategy Department Director MWA Expert Level 8 Miss Laksamee Sukprasert MWA Expert (Level 8) Miss Punnee Chithan MWA Expert (Level 8) Miss Siriwan Klancharoen MWA Expert (Level 8) Mrs. Siwilai Kitpitak MWA Expert (Level 8) Miss Kanyarach Nantanawikul MWA Expert (Level 8) Miss Sumon Tanteeratam MWA Expert (Level 8) Miss Toungporn Supanirattisai MWA Expert (Level 8) Mrs. Kritsana Boonlers MWA Expert (Level 8) Mrs. Kanchana Futrakul MWA Expert (Level 8) Mrs. Suntaree Akepanidtaworn MWA Expert (Level 8) Mrs. Sukullaya Sukarom MWA Expert (Level 8) Mrs. Nantasinee Chinapandhu MWA Expert (Level 8) Mr. Sanid Kongsomjit MWA Expert (Level 8) Miss Jittima Thainimit MWA Expert (Level 8) Mr. Adisak Pranverapaiboon MWA Expert (Level 8) Mr. Phairot Sornsap MWA Expert (Level 8) Mrs. Pattharaporn Pattharasikarin MWA Expert (Level 8) Miss Sunan Patipanvat MWA Expert (Level 8) Mrs. Rachirach Uthayo MWA Expert (Level 8) Mr. Pornsak Samornkraisorakit MWA Expert (Level 8) Mr. Thanapong Kausangunsilp MWA Expert (Level 8) Mr. Sutthisak Lapprasert MWA Expert (Level 8) Senior Executives during the Year 2016 (Retired on 1 October 2016) Mr. Somsit Wannapiroon Deputy Governor (Administration) Mr. Vorasak Chatkaew Deputy Governor (Engineering and Construction) Mr. Wiwatchai Ratanarat Deputy Governor (Western Services) Mrs. Vachree Prasatkretkran Deputy Governor (Eastern Services) Miss Saovaluk Sopapatanakul Deputy Governor (Financial) Mr. Bunchonchai Chanbusarakham Deputy Governor (Information Technology) GOOD Mr. Narongrit Srisatidnarakul Deputy Governor (Water Production and Transmission) GOVERNANCE Miss Thanyaphorn Tantikul MWA Expert Level 10 Excellent Service 32 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y GOOD GOVERNANCE Excellent Service MWA Moving Towards The Future

34 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Financial Factors Affecting MWA Operation

The main mission of MWA is to produce, distribute and operation to achieve as planned. And meanwhile, the MWA can provide the quality tap water service to meet the consumption also push forward other defined operations with stability and demand of people in the responsible areas which are Bangkok, sustainability. One of the financial factors that the MWA had Nonthaburi and Samutprakarn province which are populated concerned about was the financing with reasonable cost and with 11.5 Million people. In order to create efficiency and stability acceptable level of risk, and also taking into account of some of plumbing service, MWA recently had developed the infrastructure criteria for consideration such as the procedure and period of MWA of plumbing continuously starting from the 1st Master Plan of funding, consistency of the source of funding with cash flows of Water Supply Improvement Project (1974) to this day the MWA the project, etc. Moving Towards The Future is currently operating on the 9th Water Supply Improvement For the 9th Water Supply Improvement Project, the MWA Project in preparation for climate change and environmental had determined that the domestic financing was appropriate. condition resulting in a low quality of untreated water, as well as By considering the situation of the financial market and capital the urban growth with continuing expansion of industrial economy. market, we found that the funding from domestic sources of funds Therefore , the development of plumbing system infrastructure is at this time, whether it was borrowing money from commercial necessary to concentrate on improving efficiency of providing the banks or issuing bond was regarded as a good opportunity due tap water service on a constant basis and to cope with changes to high liquidity of financial system together with the decrease in in supply and demand of tap water in the future. financial costs which would enable the MWA to complete the The operation of the 9th Water Supply Improvement required funding at appropriate costs without relying on foreign Project has not only concentrated on an importance of increasing financing which had lower cost but was subjected to the the water production capacity and expanding the service areas fluctuation of foreign currencies. to accommodate growth, but also stressed on the mindset of Nevertheless, since the MWA has not received funding sufficiency and sustainability in order to increase the stability and from domestic sources for a long period of time, in preparation security of the water supply system which is a large scaled for funding the MWA had the observation studies with the Public investment project with scopes spanning across from the untreated Debt Management Office and other state enterprises. Besides, water system, production system, transmission pumps-distribution the MWA also invited various financial institutions to share pumps and other related tasks. Operation period started from knowledge regarding the funding and had also monitored the 2016 - 2022 with investment budget up to 42,750 million baht. situations in the financial market and other related guidelines With regards to the sources of investment, in addition to the closely. The goal is to conduct the financial operations efficiently contributions of the MWA itself, it is necessary to outsource the and to achieve the objectives of the project implementation and additional financing outside the organization in order for the support the organization toward the Visions set forth.

A n n u a l R e p o r t 2 0 1 6 35 Important Financial Information

รายการ Year 2016 Year 2015 Year 2014 Financial Status (Million Baht) Current Assets 14,873.51 13,564.03 9,816.03 Total Assets 68,254.44 66,751.19 63,268.13

Current Liabilities 4,932.38 4,853.63 5,401.39

Total Liabilities 12,435.90 12,051.58 11,920.40

Equity 55,818.54 54,699.61 51,347.73 Performance Results (Million Baht) Total Revenues 20,074.23 19,917.22 19,492.23 Total Expenses 12,904.55 12,767.25 12,615.40

Net Profit 7,169.68 7,149.97 6,876.83 Financial Ratios Net Profit Margin Ratio (%) 36.44 36.52 35.83 Rate of Return on Assets (%) 10.50 10.71 10.87

Rate of Return on Equity (%) 12.84 13.07 13.39

Debt Equity Ratio (Times) 0.22 0.22 0.23

Current Ratio (Times) 3.02 2.79 1.82

Average Collection Period (Days) 28 28 28

36 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Total Assets Total Revenues Million Baht Million Baht 68,254.44 20,074.23 66,751.19 63,268.13 19,917.22 19,492.23 2014 2014 2015 2015 2016 2016

Total Liabilities Total Expenses Million Baht Million Baht 12,435.90 12,904.55 12,051.58 11,920.40 12,767.25 12,615.40 2014 2014 2015 2015 2016 2016

Equity Net Profit Million Baht Million Baht 55,818.54 7,169.68 54,699.61 51,347.73 7,149.97 6,876.83 2014 2014 2015 2015 2016 2016

A n n u a l R e p o r t 2 0 1 6 37 Industrial Conditions and Future Tendency

The water supply is a basic need and primary necessity economy in 2016 is expected to grow by 3.1%, while in 2017 the for utilization and consumption of people. Nevertheless, based on national economy is expected to grow by 3.2%. The major driving the previous statistical data, the demand of water consumption force in 2016-2017 is the implementation of economic boosters is dependent upon the economic condition as well as the population highly supporting farmers and SME entrepreneurs the results of growth particularly in the MWA’s responsible areas. At present, which could be seen in the middle of 2016 as well as the movement changes in economy and industry have apparently influenced the of labor and service sectors between neighboring countries that water consumption behavior in the area. The industry sector is will have freedom in habitation after 2017 due to AEC considered as one of the sectors with high volume of water commencement coupled with falling of the world’s crude oil prices consumption. During 2016 the economy had slow downed in many which would result in many investments particularly Mega Project countries such as the United States, China and speculation of the to be the main driving force of Thailand’s economy in the following United Kingdom’s withdrawal from the European Union (Brexit). phases. However, a growth in domestic economy is not significantly Based on the historical record, the economic expansion affected by those factors due to supporting from the positive had a significant impact over water consumption which is obviously expansion of tourism industry which was over expectation as well seen from water use data and water sales volume that is in as an export production had slightly expanded due to the world’s accordance with the economic expansion, especially in the economic recovery. Therefore, the overseas demand had been industrial sector, therefore, the MWA foresees the future tendency an important driving force for the export production in industrial of increasing demand of water usage in accordance with the urban segment to continue its growth. growth and industrial businesses but with a lower growth rate In fiscal year 2017, it is expected that the overall economy comparing with a previous fiscal year. Some possible factors will improve from the last year due to gradual recovery of middle supposedly will be the service coverage of MWA, the state policy to high class people with purchasing power. Looking at export in term of investment, Mega Project execution, tourism, drought, sector, it is expected to remain stable due to economic recession world’s energy resources, climate change and disaster for instance in the partnering countries, leading to the private sector’s steady which directly and indirectly affect the national economic expansion investment in response to the weak demand of both inside and as well as the level of water consumption in future. outside the nation. Based on the World Bank’s report, Thailand’s 38 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Major Plans and Projects

Project Implementation Project No. Project Cost Results to the Period (Million Baht) Fiscal Year 2016 1 The Seventh Bangkok Water Supply Improvement Project 1999 - 2018 25,177.3 93.06% Expansion of the production capacity of Bangkhen and Mahasawat Water Treatment Plants for another 400,000 cubic meters per day each; construction of Bang Phli and Min Buri Pumping Stations; construction of transmission tunnels; and distribution pipelines for 1,000 kilometers in total. 2 The Eighth Bangkok Water Supply Improvement Project 2008-2018 7,494.0 84.52% Expansion of the production capacity of Bangkhen and Mahasawat Water Treatment Plants for another 400,000 cubic meters per day each; construction of reservoirs at Ratburana and Petchkasem Pumping Stations; procurement and installation of raw water pumps, transmission pumps and distribution pumps; construction of pipelines and other related operations. 3 The Ninth Bangkok Water Supply Improvement Project 2016-2022 42,750.0 The Cabinet Expansion of production capacity of Mahasawat Water Treatment Plants approved the for another 800,000 cubic meters per day; enhancing efficiency of the project 4th distribution system by constructing of transmission tunnels and Bangmod October 2016 distribution pumping station as well as expanding reservoirs; construction of pipelines and other related operations. 4 Enhancement of Water Pumps Performance for Master Pipeline 2016-2021 4,300.0 - Project Construction and improvement of the new pipelines for the assigned areas of MWA 18 branches in total. 5 Pipeline System Improvement Project for Water Distribution 2012-2020 2,042.4 20.83% Stability Improvement of the trunk-mains in 15 waterworks branch offices. Pipeline length 43.83 Kilometers in total. 6 Untreated Water Transmission System Project for Stability and 2013-2019 1,939.0 12.35% Permanent Flood Prevention Improvement of untreated water transmission system on the Eastern part which is the untreated water for Bankhen water treatment plan 7 Service Area Coverage Expansion Project To All Communities 2012-2017 737.3 97.34% Expansion of service area coverage in areas of the 8 waterworks branch offices including Phra Khanong Branch Office, Samut Prakarn Branch Office, Suvarnabhumi Branch Office, Min Buri Branch Office, Taksin Branch Office, Suksawat Branch Office, Mahasawat Branch Office and Bang Bua Thong Branch Office

A n n u a l R e p o r t 2 0 1 6 39 Future Policies and Plans

To this day the MWA is still adhering to the highest achievement and ready for moving forward to a high performance organization, for the people with the intention and commitment to operate in parallel with supporting related government policies as a driving effectively-focusing on the development of the water supply mechanism for the country with stable and sustainable existence. service quality with cleanliness and adequacy, generating This can be carried out by a paradigm shift and development in satisfaction and confidence to users. The MWA also operates on sequential events. In the year 2017 the MWA is stepping into the the principle of Corporate Governance as well as the social and operations under the Strategic Management Planning Metropolitan environmental responsibility. Managing operations with Waterworks Authority 4th Issue (2017-2021) through the vision. transparency and prioritizing every group of stakeholders equally

“To be the high performance organization providing waterworks service with good corporate governance and internationally certified”

Underlying 4 Missions are as follows: infrastructure in preparation to deal with the possible situations 1) Generate the corporate growth and sustainability effected by the natural environment and climate change as well 2) Pursue the water supply safety plan of the World Health as an urban expansion and increasing number of population which Organization through development of raw water-production- will be achieved by executing the 9th Water Supply Improvement transmission system with stability Project (2016-2022), under theoretical frameworks of creating 3) Professionally develop the waterworks to meet the sufficiency stability sustainability and improving the stability of the interests of stakeholders MWA waterworks system which are as follows: 4) Promote the people’s quality of life to gain full access - Increase production capacity of Mahasawad Water to water supply across the country Treatment Plant to 800,000 cu.m./day to meet the future demand The operations have been carried out constantly under - Construct a water tunnel from Mahasawad Water the principle of “S-Link for MWA Sustainable Growth” S1 Treatment Plant connecting the east and west sides to enhance Sustainability: Generate sustainable and stable growth direction stability of water transmission system. Each side can support in terms of revenue and corporate structure 2 Stability: Generate each other in case one has an unexpected problem stable production and transmission system 3 Sufficiency: Promote - Construct the new water transmission station to create sufficiency and improve the product/service to meet the demands efficiency in transmission system especially in the Western area and balance the stakeholders’ interests in terms of sufficient of lower part of Chao Phraya River quantity and quality water supply as well as to reduce social - Construct and expand the clear water storage tanks inequality 4 Sanitary: Promote health and sanitation for people along the water transmission stations to improve efficiency in and consumers, improve and maintain water quality and water transmission system as well as water supply service to production-transmission process in accordance with international people especially the outer border areas of the MWA’s responsible standards. areas The future policies and plans are as follows: Service Infrastructure Commitment to improving efficiency and elevate the Enhance the efficiency of waterworks system for people quality of service provision aiming to reduce a water loss rate and 40 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y increase the pressure in water transmission system in parallel run continuously including The Full Service Coverage Expansion with an urgent tunnel improvement in the areas of higher water Throughout The Community Project, The Community Vocational loss rate. An objective is to reduce the water loss rate continuously Plumbing Project, The Water Value Realization Promotion And down to only 19% and 10.8 meter pressure within 2021. Improving Support Project, the social and community development especially the water treatment procedure in accordance with the Water Safety for the community in the Mae Klong River area. Plan (WSP) which is the inspection / control starting from As aforementioned, the MWA has various supporting outsourcing the raw water, treatment, transmission and water work plans in the future to provide service to people and committed distribution to end users so as to create confidence in water supply to development for stable growth and moving forward to the quality and service equivalent to an international standard. sustainably high performance State Enterprise and also as a part Stressing on innovation creation to develop both interior and of driving the domestic economy and social consciousness as a exterior service system with rapidity of modern technology under resolution “Water For People” concept SMART MWA which is an adaptation of the latest technology and communication systematically across the operation The MWA is committed to improve the water supply procedures. Supporting SMART Service which is a smart electronic service delivery for people’s better quality of life throughout service to enhance the ICT capacity and support a goal of Thailand and has laid out the development roadmap of the Strategic becoming Digital Government connecting the information system Management Planning Metropolitan Waterworks Authority 4th to the service receivers and seamlessly providing the service to Issue driving to become the High Performance Organization (HPO) people for more convenience. Promoting a collaboration of within the period of the next 5 years. The MWA is committed to operations based on an integration of pubic citizens database and operations based on important 5 strategic plans as follows: the government’s service in accordance with the government’s Operation 1 : Corporate Governance & Social policies and Thailand development plan with the use of only a Responsibility single ID card to have access to all services of the government, Operation 2 : Knowledge Management/Learning which help eliminate processes and expenses of people. Organization & Innovation Furthermore, the MWA is ready to expand the results to one stop Operation 3 : SMART IT Integration & Technology service via online channel or other collaborating service centers Operation 4 : Water Safety Plan & Service Coverage in the future and also improve the stability of IT security with Operation 5 : Balanced Stakeholder ISO/IEC 27001:2013 standard for the continuation of service even during the unusual situation.

Corporate Governance and Corporate Social and Environmental Responsibility Operations and management that live up to the principle of corporate governance with good monitoring, transparency and responsibility to the society and environment based on ISO 26000 which continuously has been as our guideline for operations coupled with our operations toward the corporate missions. In 2017 the MWA has determined to have the Corporate Governance and social activities as one of the 6 management dimensions which the MWA defined as the goals and future plans which has

A n n u a l R e p o r t 2 0 1 6 41 Roadmap

Roadmap of MWA Management Strategies 4th Issue Moin oa Improvement Path to HPO, The goal of the 4th issue of MWA’s Strategic lnt to th intnationall at Manant lannin at Safety lan to (Thailand Quality Class : TQC) li a at an ih oan aniation io oation to a ith intnational tana an (HPO). ith good governance

hai Improved to nhan th anant anant o iin in o to of production and distribution ain onition in Balan tahol in o to nhan intnational tana on an alan tahol n the efficiency, focused a th ont on customers lo an inoation o ASEAN’s ato thnolo at at lan i oa li o a at an i oa o Enhanced all o hailan water supply th iin of distribution and service, distribution, uplifted raw water resource set up supply, production and standard transmission, conducted M hnolo proactive marketing IT Integration to become SMART MWA and �the use of Technology build up satisfaction to io iin to the customers. Supply raw ooat onan resource, and nhan improved th efficiency M nnoation water supply of water supply lont o M an nnoation o oional at i production production an an taniion transmission

42 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Goals of MWA

A n n u a l R e p o r t 2 0 1 6 43 Performance Results

44 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Performance Results

Organizational Performance MWA services more than the previous year. MWA’s organizational performance in the 2016 financial Customer year was the last year that MWA operated under the 3rd • MWA reassured and educated customers about MWA’s Performance Results Management plan, which incorporated two strategic planning effective strategies when crisis or natural disasters principles: Balance Scorecard and Economic Value Management. such as severe droughts happen. MWA promised that Theses outstanding principles had propelled MWA into the public and business would always have access the right direction, helping the organization achieved its vision, to clean water during tough times. mission, values in six categories: stakeholders, finance, marketing, • MWA offered 24-hour call ceter after normal businees internal process, organizational development, and good corporate hours. The clients can always inform MWA about governance. The overall performance of the six categories are their issues. listed below. • MWA signed the memorandum of agreement (MOU) with Nonthaburi Provincial Administrative Organization Finance and Nonthaburi District Office. The MOU stated that • MWA appropriately managed its funds and liabilities a survey on places that have no water access will be to be in an optimal amount. MWA tracked exchange conducted as well as plans for pipeline installations rates and interest rates as well as analyzed potential to expand MWA service to those plan will be finalized. economic effects that may affect MWA’s financing The goal is aimed to increase more areas for water such as Brexit. Moreover, MWA studied and compared usage. As of 2016, MWA had 2,281,058 clients, which different financial plans from domestic and international was more 54,351 clients than the previous year; this financial institutions, finding the best one that suited showed a 2.44 percent increase. MWA’s operation and equity. • MWA consistently cooperated with Provincial • MWA improved its asset management by effectively Waterworks Authority (PWA) in providing more water utilizing and maintaining them in good contion. For distributing spots (12-inch meters size) especially example, MWA maintained its automatic remote in the overlapped coverage areas such as Ban Rakat controlled water valve system (RCV: Remote Control bridge by Lam Looka road in Pathum Thani province. Valve) and large scale water meter. The maintenance • MWA continued to improve good relationships with helped MWA save time and money as well as establish its customers and communities by implementing reassurance in MWA’s excellent water production and the “MWA meets the Public” program at every MWA’s distribution. branch. The program gives free advice to customers on how to check and maintain their pipelines. The Marketing customers can request information and performance • MWA took great pride in taking good care of its on other MWA services as well. Furthermore, MWA stakeholders. The public satisfaction served as a heart encouraged all customers to download and use its of MWA’s daily operation. MWA relentlessly improved mobile app: MWA on Mobile. MWA hosts a recreational its service to answer million of customers’ satisfaction. event, “Value the Water”, helping the public understand The survey below indicated that MWA’s hard word paid the importance and value of water. For bigger clients, off; customers expressed that they were satisfied with MWA check up with them on site. MWA asked those clients to evaluate and give feedback on MWA’s A n n u a l R e p o r t 2 0 1 6 45 Customer Satisfaction Survey

Full Score 5 several water-saving initiatives to the public such as 4.497 “Save People, Save Country, Save Water”. The 4.386 4.482 initiative alone had reduced the public water usage by 8.97 million cubic meter. • MWA expressed its social responsibility by integrating Corporate Social Responsibility business practices into MWA employees’ workflow. MWA also helped 2014 2015 2016 educate communities by holding free classes on plumbing and pipeline maintenance. This helps people service. and plumbers in different communities earn extra income. Internal Process • MWA produced and distributed 1,965.9 million cubic Organizational Learning and Development meters of water, or 5.39 million cubic meters on daily • MWA’s human resource management and development average through its 33,887.211-kilometer pipeline had followed three plans-High Performance and (not including service pipes). MWA produced more Potential Staffs (HiPPS), Career Management, and 130.8 million cubic meters of water or 7.13 percent Successors to Key Positions higher compared to last year. The increase in • MWA helped employees and agencies enhance their production came from the revised 7th and 8th creativity as well as help them innovate their projects. Management Plan. Because those revised plans, For example, the “Krai Thong” robot, that MWA uses Bangkhen Water Treatment Plan and Maha Swat to explore and survey pipelines, started it as a robotics Water Treatment Plan were able to produce 80,000 technology project aiming to maintain waterpipes and cubic meters of water per day. find pipe leakage. This award-winning project received • MWA showed great interest as well as concern over great success and won the second place in Social energy-saving workflow and environmental impact. Innovation in 2016 from the National Innovation Agency MWA participated in a program that support the of Thailand (Limited). MWA has always paid great reduction of greenhouse effect gas emission. In attention to innovation and technology. MWA held a Bangkhen Water Treatment Plan and Samsen Water week-long event called “MWA Academic Week 2016”. Treatment Plan, MWA switched from fluorescent This year’s event concept was “Turn on the Tap to bulbs to LED bulbs. This helped reduce the Explore the World of Waterworks”; MWA employees greenhouse effect gases (CO2) by 473.3 tons. took this opportunity to showcase the creativity through Moreover, MWA encouraged water-saving workflow their projects. MWA also held the first “Waterwork in an attempt to cope with severe droughts by Skill Contest” in 2016. adjusting the level of ballcock in toilet bowls and • MWA conducted an employee satisfaction survey. the sensoring area for water sensor taps. By doing so, The results were used to formulate a plan to promote MWA reduced the organizational water usage by corporate engagement and better satisfaction. 7.53 percent. Additionally, MWA implemented Activities that helped cultivate happy workplace such

46 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y as Happy Brian (encourages employees to achieve different media channels, covering all four types of their goals) and Happy Heart (helps employees and stakeholders: employees, contractors, partners supervisors organize visitations on their pregnant or and clients/public. injured colleagues) were held. • MWA held “MWA CG DAY 2016” on March 25, 2016. • MWA promoted its corporate culture, vision, values, This year’s theme was “MWA CG 3D : Don’t give, and mission by recognizing role model employees in Don’t take, Don’t Corrupt”. MWA’s goal was to help excellence public service. This was an attempt to the employees aware of good corporate governance encourage all employees to work harder and more practices. MWA also made a pledge to be a transparent productively. and anti-corruption organization. There were 1,176 • MWA collaborated with ASEAN countries such as attendees in MWA CG DAY 2016. Thua Thien-Hue Construction and Water Supply • MWA promoted good role models who have good Company (HueWACO) in Vietnam in terms of training corporate governance by recognizing “CH My Idol” and innovation development. Furthermore, MWA employees. MWA also set up a network that promotes had started a construction on a waterworks academy good corporate governance and anti-corruption called MWAIT Learning Center in Phatum Thani practices. The network has 426 members. province. MWA hoped that the academy would turn • MWA participated a governmental program by the Thailand into the main waterworks knowledge center National Anti-Corruption Commission. The program in ASEAN. assessed the transparency in governmental organizations’ workflow. The result indicated that Good Goverance the level of good corporate governance and • MWA re-evaluated its Safety, Health, and anti-corruption in MWA’s workflow in 2015 Financial Environmental (SHE) plan at Maha Sawat Water Year was at 87.45 percent, which was extremely high. Treatment, making sure that all work processes are It was 3.93 percent higher than the result in 2014 in accordance with ISO 14001:2004 and OHSAS Financial Year. Please note the result of 2015 18001:2007. MWA also went to study two companies Financial Year was announced in 2016. Thus, the that have excellent practice in ISO and OHSAS, result provided on this report was in a timely manner. which are Toyota Motor Asia Pacific Pte Ltd and NS Bluescope Steel (Thailand). For the 2016 Financial Year, MWA had finished planning the SHE plan for Maha Sawat Water Treatment Center on September 27th 2016 MWA will follow • MWA’s Bangkhen Water Treatment Plan was evaluated and certified with ISO 14001:2015 on August 23, 2016 by the Management System Certification Institute of Thailand. The Treatment Plant ISO version was upgraded from ISO 14001:2004 version to ISO 14001:2015 version • MWA raised awareness and understanding of good corporate governance and anti-corruption through

A n n u a l R e p o r t 2 0 1 6 47 Analysis of MWA’s Financial Statement

Despite domestic economic challenges, political instability, Performance Results and world economic uncertainties, MWA still functioned effectively In Financial Year 2016, MWA’s total income was 20,074.23 and made a 7,169.96 million baht net profit; higher than the previous million baht, which is higher than the previous year by 157.01 year by 19.71 million bath. million baht.

Million Baht

Revenues Expenses Profit

In Financial Year 2016, MWA’s total income was 20,074.23 compared to last year, which resulted in an 18.47 million baht million baht, which is higher than the previous year by 157.01 loss, all contributed to MWA’s income loss.. Nevertheless, MWA still managed to make a profit on extra Factors that contributed to MWA’s income loss: income compared to the previous year. MWA’s income loss was caused by several factors. The government’s efforts to relieve severe droughts by implementing Factors contributing to profit gain: the the “Save People, Help Country, Save Water 2016” policy; Pipeline installations for public and private sectors, an waiving water bills of low income workers since April 1, 2015 which increase in water meter service fees, donations, and higher resulted in a loss of 48.75 million baht; adjustments in water compensation rates all contributed to a profit gain. pressure from December 2015 to June 2016; a 5.14 million cubic MWA’s total expense was 12,904.55 million baht. It was meter plummet in water sales, causing average water usage to higher than the previous year by 137.30 million baht due to several be at an all-time low in the past decade; and 1,540 fewer clients reasons. A depreciation of pipelines’ and water meters’ prices, requesting the installation of an MWA water supply system higher spending on employees’ salaries (in accordance to the Thai 48 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y ปร�มาณน้ำใชเฉล�่ย (Unit : Connection) 5088

2016 cabinet resolution to any state enterprises’ employees whom make Financial Status less than 43,890 baht monthly, which resulted in MWA MWA’s total assets as of September 30th 2016 were compensating these employees from December 1st 2014), profit 68,254.43 million baht, which was higher than the previous year. loss from currency exchange rates, higher spending on necessary The increase in total assets originated in the surplus liquidity from chemical substances to treat raw water sources due to higher the operation, as well as the surplus liquidity management’s average of water turbidity (the cause of turbidity came from the temporary investment. Liabilities were higher than the previous seaweed count exceeding safety standards), and a higher average year due to higher numbers of trade account payables and of loss water by 28.47 percent compared to the previous year all long-term liabilities. MWA also had higher equity on donations contributed to this gain all contributed to the increase in total compared to last year due to higher profit. expense. However, MWA spent less on its electricity bill because of a lower electrical voltage fluctuation compared to last year, and the adjustment on the water pressure during droughts. A n n u a l R e p o r t 2 0 1 6 49 Unit : Million Baht As of September As of September Differences List 30th, 2016 30th, 2015 Amount Percentage Assets 68,254.43 66,751.19 1,503.24 2.25 Liabilities 12,435.90 12,051.58 384.32 3.19 Equities 55,818.54 54,699.61 1,118.93 2.05

Statement of Cash Flow Unit : Million Baht Differences from List 2016 2015 the previous year Cash flow from operating activities 10,850.36 (343.11) Cash flow from investing activities (7,933.70) (5,979.65) (1,954.05) Cash flow from financing activities (6,248.53) (4,129.44) (2,119.09) Cash flow from balance sheet changes (3,674.98) 741.27 (4,416.25) Cash and cash equivalents at the beginning of the pay period 4,951.39 4,210.12 741.27 Cash and cash equivalents at the end of the pay period 1,276.41 4,951.39 (3,674.98)

As of September 30th, 2016, the total MWA‘s cash and cash equivalent was 1,276.41 million baht, which was lower 3,674.98 million baht compared to last year. These were the contributors: • Amount of cash and cash equivalents at the beginning period was higher than the previous year by 714.27 million baht • Amount of cash flow from operating activities was lower than the previous year by 343.11 million baht because MWA paid liabilities to trade account payables as well as higher employee bonuses, and received lower pipeline installation fees compared to last year from private sectors. • Amount of cash flow from investing activities was higher than the previous year by 1,954.05 million baht. This was due to higher spending in short-term and long-term investments • Amount of cash flow from financing activities was higher than the previous year by 2,119.09 million baht due to higher levies

50 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y compared to last year Liabilities Unit : Million Baht Liabilities 2016 2015 2014 Domestic liabilities (Ministry of Finance did not serve as the guarantor) - - - International liabilities (Ministry of Finance serves as the guarantor) 1,927.143 1,790.019 1,697.556 Total 1,927.143 1,790.019 1,697.556 Approved Financing Unit : Million Baht Approved Financing 2016 2015 2014 Financing in Operating Activities 7,706.6 7,868.7 7,375.7 Financing in Investments 4,249.2 4,638.7 5,440.5 Total 11,955.8 12,507.4 12,816.2 Levies unit : million baht Levies 2016 2015 2014 Levies 6,106.45 4,118.00 4,745.00

A n n u a l R e p o r t 2 0 1 6 51 The Metropolitan Waterworks Authority Management

Risk Management demands in the near future. Additionally, MWA believes that this Metropolitan Waterworks Authority (MWA) committees, goal will prep the organization to be more resilient if unforeseeable sub-committees, managers, and all employees pay great attention circumstances take place. to the importance of risk management. All personnel carefully calculate each of their actions to reduce potential risks, and to Efficiency in Water Distribution achieve the organization’s and stakeholders’ goals. MWA delivers In order to strengthen the water production and and enforces excellent risk management plans by factoring in distribution in the Western and Eastern areas, MWA built a sub potential risks from public and private sectors; the plans also get power plant for its water distribution center. This would allow the updated periodically and expanded. MWA categorizes the plans distribution center to switch from its main power plant to the sub into the five areas below. power plant when the main plant is under maintenance. Moreover, MWA rehearses appropriate procedures in the event an emergency Quality and Quantity of Raw Water Supply situation, such as water production failure, may occur. MWA In 2015 Financial Year severe droughts ravaged different implements predictive maintenance techniques. These techniques parts of Thailand. It greatly affected the agricultural sector and ensure that all MWA machines run at their lifetime optimal many businesses. The areas that are under MWA’s supervision efficiency, which consequently means better productivity as a such as the Bangkok Metropolitan, Nonthaburi, and Sumut Prakan whole for now and in the future. regions were also affected, but MWA closely monitored the situation and cooperated with public and private sectors for Water Sanitation and Maintenance of Water Quality assistance. Everything went smoothly. MWA has implemented a “Water Safety Plan” in MWA sets a long-term goal to increase its water factories’ accordance with the World Health Organization’s (WHO) criteria. production, and to add a number of water tanks for potential higher

52 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y From raw water sources to treatment plants, and then distribution Services to customers’ homes, MWA diligently strives to produce quality water to answer MWA uses risk management strategies to confidently all customers’ consumption needs . Water is a necessity and assure that millions of customers receive excellent, clean water. needs to be properly managed. The risk management plan in this MWA is aware of the importance of the Water Safety Plan; it is category includes reducing waste water, using high quality pipelines now part of MWA’s 4th Mission Plan (effectively enforcing from for construction, and maintenancing all pipelines. 2017 - 2021). Human Resources Finance MWA acknowledges the importance of human resources MWA’s goal is to make sure its investment budget is to the organization’s success. MWA takes great responsibility in being spent appropriately and accordingly to its plan. From the improving employee performance by enhancing the knowledge initial state of buying something or hiring a contractor suitable for of their workers. In the 2016 Financial Year, employees have the job, MWA clearly defines the Term of Reference. MWA holds continued training in their areas of expertise from the previous seminars educating employees on obstacles that may arise from year. MWA makes great effort to help employees reach the next purchasing, investing, and hiring contractors. MWA then thoroughly level of their skill sets. and realistically calculates the needs and the appropriate budget in investing in such task. MWA tracks and receives the latest Internal Control updates from its contractors by holding monthly meetings. MWA believes internal control is part of excellent Contractors receive advice on work order, work process, and corporate governance. MWA is continuously improving techniques. management and work efficiency, as well as transparently accomplishing the organization’s goal. MWA builds stakeholders’ IT Technology trust by providing accurate reports, especially in financing. This MWA evaluates and improves its Business Continuity would help the organization grow steadily in the long run. Plan (BCP) in Information Technology. It has been 6 years since MWA follows the Committee of Sponsoring Organizations MWA professionally adhered to ISO 27001:2013. In the 2016 of the Treadway Commission, or COSO, in accordance to the Financial Year, employees were trained to utilize a software on Office of General Auditor of Thailand’s 2001 Standards. COSO durable goods information. Moreover, MWA is preparing to install Internal Control consists of five interrelated components: Control an additional power supply for both main and backup computer servers in case of cyber attack; this prevention entrusts customers’ confidence in MWA’s technology.

A n n u a l R e p o r t 2 0 1 6 53 Environment, Risk Assessment, Control Activities, Information • Seminar on Internal Control New employees are and Communications, and Monitoring. required to attend a seminar to attain knowledge in MWA evaluates internal control based on Ongoing internal control. This helps newcomers understand Monitoring, Separate Evaluation, Control Self-Assessment (CSA), the importance of internal control and how to utilize and Independent Assessment. Based on the results and specific skill sets of internal control when working. circumstances, the auditors update the criteria to be effective, appropriate, and realistic. In the 2017 Financial Year, MWA has begun to implement • Information Technology System under Governance, the 4th Work Plan (effectively from 2017-2021). In order to maintain Risk and Compliance MWA previously had had its the stakeholders’ confidence in the new work plan, MWA requires IT system under Risk Management and Internal Control all contractors to sets up a sub internal control system to ensure (RMIC) guidance since 2010. MWA developed its new workflow efficiency and transparency. IT system in 2015 following the Governance, Risk and Compliance guidance. The new system integrates and Internal Audit gives employees access to information in internal MWA Auditors report directly to the MWA committees. control, risk management and internal audit. MWA The audit report serves as an important indicator of MWA’s hopes the integration will help minimize workflow efficiency in internal control, risk management, and governance. mistakes and boost employees’ confidence in the It also helps the organization move forward in the right direction organization because employees now have permission and set realistic goals for the future. to access and understand the importance of internal control, risk management and internal audit. MWA Internal Audit Plan will assess and evaluate the IT system under GRC in The Internal Audit Plan (2012 - 2016) and the 2016 Audit the 2016 Financial Year. Anything that can be improved Report uses risk management to categorize, check, and determine to suit the needs of our users will be looked at the risk level of MWA’s policies and workflow. It is aimed to make immediately. sure that every personnel is on the same and working towards • Online Work Manuals MWA requires all departments the goals of MWA as a whole. to upload their work manuals and other instructions (unclassified) to the INFOMA Webform. This effort is Internal Audit Execution and Reporting aimed to standardize work processes and encourage MWA has plans in place to check the accuracy of all the employees to gain new skills in case replacements information on the Internal Audit Plan (2012 - 2016) and the 2016 from different departments are needed. Audit Report. MWA looks at basic criteria then assesses the risk • Revised Criteria for Risk Control Self Assessment factors, the internal control and deficiencies on the reports. After New criteria has been implemented to match the that MWA sets steps, expectations, plans then passes them to organization’s performance in risk management. senior management and the board. MWA hopes to strengthen its efforts to reduce risks in all levels.

54 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Value Creation Maintain the Quality of Internal Audit MWA’s internal audit provides assurance and consultation MWA provides and analyzes its yearly internal audit. This to the board. It explains and demonstrates its value creation and aims to help the auditor maintain the excellent quality of the report. contributions, aiming to improve MWA. In the 2016 Financial Year, Senior management also checks the quality of the report and MWA thoroughly audited the organization according to its rates the level of satisfaction. The auditor also has an opportunity committee-approved audit plans. The plans look at typical and to self-assess the auditor’s auditing performance. All the corruption risk factors in MWA workflow. Additionally, MWA also information is collected and analyzed in order to improve and does Integrate Audit because it serves an extra indicator for maintain excellent internal audit reporting. productivity in different areas such as wastewater management and pipeline maintenance. Auditor Compensation : MWA asked the Office of General Auditor of Thailand to audit its 2016 Financial Year. The Office of General Auditor of Thailand was paid 2.5 million baths for the service.

A n n u a l R e p o r t 2 0 1 6 55 Corporate Social and Environmental Responsibility

The MWA has been carrying out the Corporate Social The Community Vocational Plumbing Project-there were Responsibility (CSR) in compliance with ISO26000 and adopting participants from March 2014 to the end of fiscal year 2016 for the the good governance and transparency policy to the organization’s total of 24 classes and 753 people across the country (Beginner core operation, that is, to sufficiently provide water supply with 22 classes; Advanced 2 classes) as well as holding a CSR event internationally accepted standards for customer ultimate satisfaction. of Water for People for 20 events at 27 places. Nevertheless, what The MWA CSR Policy has been set to create a distinct operation made the MWA to be more proud than providing the knowledge framework and to raise awareness of building good relationship and collaboration with the stakeholders from all sectors as well as to and opportunity was that the trained plumbers could build on what generate benefits to the public and community living in harmony. they had learned. Whether the thinking of innovation to apply on Furthermore, the MWA is highly aware of implementing plumbing works and joined the innovation contest of the MWA and CSR in-process to bring about efficiency, effectiveness and won the award. Besides, they also developed themselves from the sustainability in operation. The social responsibility report is trainee to become the trainer to expand the learning opportunity conducted annually to present and analyze the organization’s CSR for other people further. The self-potential discovering and self- performance which will be used as operation guidelines for the confidence had made them proud to be useful to their families and following years and reported to the stakeholders accordingly. communities and also realized the water resource conservation. From the commitment to promote corporate social and The Community Vocational Plumbing Project had won the environment responsibility, the MWA has won 2 international awards winner award of Asian CSR Awards 2016 in category of Education from 2 projects in the fiscal year 2016, that was, MWA Plumber for Improvement during the event of the 15th Asian Forum on Corporate People and the Forest Conservation Project in Honor of His Majesty Social Responsibility (AFCSR) out of the whole contestant projects the King. over 112 projects from 13 countries across Asia region, hosted by MWA Plumber for People Project aims to provide AIM-RVR Center (Asian Institute of Management - Ramon V.del corporate core knowledge and expertise of water pipe system Rosario, Sr. Center for Corporate Social Responsibility) which was maintenance, water pipe and equipment repair techniques to the the first research institute in Asia that highlighting the significance general public with no limitation on genders and education levels of CSR operations. The institute promotes and supports the together with offering plumber suits and plumber tool box for basic leadership and guidelines of practices toward CSR excellence waterworks tasks. There are both theoretical and practical trainings among the organizations and has constantly given various awards with free of charge. In addition, the MWA organizes the activity to the organizations with CSR integration into their operations as “CSR Quality Water for Quality Life” for trained people so that they a good example every year can apply their knowledge and skills to a real situation by acting as volunteers to repair the water system in various locations such as The Forest Conservation Metropolitan temples, schools and communities. The MWA employees are Waterworks Project in Honor of His Majesty the available to coach these trainees people and the knowledge, skills King, the MWA had operated the Forest Conservation Metropolitan and experience they obtain from the training will provide them an Waterworks Project in Honor of His Majesty the King for 5 extra career opportunity or minimize their household expense in repairing and maintaining waterworks system. Moreover, the trained consecutive years of which started since B.E. 2012 as the first year people are able to be independent and to assist others in their at Baan Rin Luang community, Tambon Muang-Na, Amphur community. Most importantly, the fewer problems of broken water Chiangdao, Chiangmai province which was the watershed area of pipes and water equipment there are, the better chance of reducing Ping-river and was one of the major water resources for water loss of clean water, which is one of the world’s important resources, supply production of the MWA. The project had planned to expand there will be. the operational activities in addition to the first forest plantation project through the schools and Baan Rin Luang community development which was an improvement and development of water Number of Participants supply system of Baan Rin Luang School. There were constructions Number Fiscal year of Classes of check dams as well as water resource development and Female Male Total conservation in many areas including Chao Phraya watershed areas 2014 4 10 85 95 and Mae Klong river basin resulting in volunteering employees 2015 10 108 232 340 which had run the project continually. 2016 10 88 230 318 For the MWA’s performance during the past 5 years, the Total 14 206 547 753 MWA had organized a forestation activity with the local and fruit trees for 85,000 trees or accounted for over 85,000 tonnes of carbon absorption (life span of a single tree can capture and store carbon 56 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y for 1.7 tonnes on average), and also growing Vetiver Grass for good example for a new generation entrepreneur, which was the 540,000 trees. Survival rate of each tree was 80% and replanting Green Leadership Award in the Asia Responsible Entrepreneurship in case of dying which helped increase the upstream forest areas Awards 2016 (AREA). This award was given to an organization for over 620 Rai around upstream forest territory of Thailand, and with social responsibility and potential development to a person or also check-dam construction for 829 check-dams across 50 community, during which there were 300 competition entries from communities. Fostering relations and expanding networks of water organizations all over Asia region. resource conservation covering the large tributaries, the Ping, Wang, Apart from the above two projects, the MWA also has Yom, Nan rivers and Mae Khlong watershed in over 40 organizations. other projects and activities which are part of CSR such as; Signing on a memorandum of understanding (MOU) of water sources Implementation of Global Reporting Initiative (GRI) for development and conservation with Electricity Generating Authority information disclosure for sustainable development and report of of Thailand (EGAT) currently consisting of 1,094 members (as of performance result concerning CSR based on guideline of Global September 2016). Developing the people’s quality of life in Baan Reporting Initiative (GRI) which is the guideline toward sustainability Rin Luang area with over 2,000 people also including the of the organization in an international level. Furthermore, such unregistered populations to gain benefits from provided facilities procedures could be utilized for an integration of sustainability as such as a Cultural Center construction, a school building-roof- a part of the corporate strategies as well. canteen renovation, environmental improvement, flood prevention Demand Side Management (DSM) The MWA has barriers, sports yard construction, restrooms construction, additional encouraged people’s awareness of the value of water and water multi-purposed buildings and procuring the computer equipment saving as well as to change their water consuming behavior. The and network system for students’ knowledge development. In project has also encouraged water saving devices or innovations. addition, the MWA had utilized its expertise to help build the tap School Plumbing System Project searching for the school water pipeline system for students and teachers’ utilization and plumbing service in the Mae Klong River basin area for those schools consumption, as well as installing the water filters, high water tanks, with the lack of access to clean water supply for 4 schools in and installing the new water pipelines for the school together with collaboration with the Department of Groundwater Resources in providing instructions for maintenance to make best use of the drilling of artesian well and installing the water storage tanks, pipeline facilities. system and rain gutters (Ban-Sao-Hong school Tambon Tahkanun The project working groups has cooperated with the Royal Amphur Thong-pha-phum Kanchanaburi province, Ban-Mai-Pattana Forest Department, the National Park Wildlife and Plant Conservation school Tambon NongLu Amphur Sangklaburi Kanchanaburi Department, Military agencies and the Administration Agencies in province, Ban-Mai-Saphan-Lao school Tambon Sahakornnikom EGAT area, the Watershed Committees and the private sectors in Amphur Thong-pha-phum Kanchanaburi province and Ban-Mai- the area including construction material shops or restaurants which Sri-Suk school Tambon Nongkrad Amphur Dan-Khun-Tod realized our strong intention, therefore they contributed their Nakornrachasima province) personal funds in the school development as well. As a result, the The activity “Water Conservation Camp”, organize MWA cooperation networks were generated and promoting a activities to educate students in the Mae Klong River basin area consciousness of the social support and water resource for 8 schools and organized activities in Pathum Thani province for conversation. Furthermore, the MWA has also pursued the public 4 schools. interest oriented policy of the National Council for Peace and Order Inspection to make sure that the fire hydrants are in a (NCPO) in consistent with the Government’s Civil State policy that ready state at over 20,000 spots available to help extinguish any needed to promote the cooperation among the government agencies possible case of fire. Reduce the loss of life and property of the (Government), communities (people) and the civil society(Private). people, etc. This project has partly contributed to the creation of volunteer spirit Installation of the 6-dispenser-water-cooler. Branch within the organization and promoted the public consciousness of Offices had installed the 6-dispenser-water-cooler in 18 branches, the employees. During the past 5 years there have been over 1,800 2 units in each branch, for total of 36 units and also carried out the participants of which the numbers have been increasing continuously installation of water-saving equipment during public meeting events and the result follow-up and evaluation have also been conducted for 959 units. on a regular basis. The Forest Conservation Metropolitan Waterworks Project The MWA is aware of the importance and determined to in Honor of His Majesty the King was awarded in overseas from continue the operation of CSR. Moreover, the MWA is ready to Enterprise Asia which was Non-Government organization that had take part in enhancing the sustainability of community and society promoted the social contribution and the organization leadership while upholding the corporate key mission to supply basic public continuously, supported the business potential development of utility to serve all lives, which is “water supply”, with international entrepreneurs within Asia region aiming for a sustainable economic standard quality, cleanness and safety as stated in the corporate development of the local communities and well recognized within key principle that “Quality Water for Quality Life”. the region. There was also an awarding in various categories as a A n n u a l R e p o r t 2 0 1 6 57 Water Production Process Chart Consumer

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58 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Water Production Process Chart Consumer

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A n n u a l R e p o r t 2 0 1 6 59 Service Performance of Branch Offices Awards of Our Pride

Water Consumption New Water Pipe Service Customer Area Connection Production Water Others Total Length Branch Office Sales

Sq.km. Connec- Connec- Million Million Million Million tion tion cu.m. cu.m. cu.m. cu.m. Km. Region 1 480.9 444,224 16,378 464.98 333.12 4.52 337.64 6,830.461 Sukhumvit 94.7 120,043 3,914 144.84 103.47 1.60 105.07 1,919.556 Phra Khanong 119.0 140,483 5,788 131.97 92.57 1.60 94.17 2,219.574 Samut Prakan 267.2 183,698 6,676 188.17 137.08 1.32 138.40 2,691.331 State-owned Enterprise (SOE) Region 2 226.3 392,079 5,274 454.07 331.76 4.80 336.56 5,485.337 hailan Mol aniation on ao hailan lln a Phaya Thai 60.9 88,383 1,033 138.47 94.79 1.60 96.39 1,406.323 lation Manant a a ttanin aniational Manant Thung Mahamek 31.8 72,429 640 91.12 63.05 0.90 63.95 727.727 Mansri 35.8 70,048 646 118.13 89.51 1.19 90.70 827.917 Lat Phrao 97.8 161,219 2,955 106.35 84.41 1.11 85.52 2,523.370 Region 3 735.4 477,054 19,457 328.07 265.10 4.38 269.48 8,207.201 Prachachuen 77.9 112,572 2,305 81.03 63.12 1.41 64.53 1,595.002 State-owned Enterprise with Bang Khen 81.2 117,521 4,255 64.99 50.39 0.73 51.12 1,747.007 tt o onition o o lln in anan Min Buri 278.2 146,397 6,199 72.80 63.37 0.83 64.20 2,691.683 รางวัลนวัตกรรมแหงชาติ iion ot h n a Suvarnabhumi 298.1 100,564 6,698 109.25 88.22 1.41 89.63 2,173.510 Region 4 515.8 576,510 13,665 505.00 289.93 12.61 302.54 7,589.814 Bangkok Noi 112.0 132,640 2,146 130.49 68.00 3.38 71.38 1,864.052 Taksin 111.9 152,633 2,982 132.41 80.30 2.78 83.08 1,854.971 Phasi Charoen 128.0 162,265 3,952 121.41 74.28 3.69 77.97 2,184.561 Suksawat 163.9 128,972 4,585 120.69 67.35 2.76 70.11 1,686.230 Region 5 426.5 391,191 16,551 213.82 157.59 2.44 160.03 5,774.408 Nonthaburi 92.0 126,216 2,277 84.58 67.75 1.17 68.92 1,808.331 a haahaa oal a hai a ti o th a hla ninin ttanin a Bang Bua 182.6 123,946 6,754 55.47 41.15 0.60 41.75 1,918.249 Thong Mahasawat 151.9 141,029 7,520 73.77 48.69 0.67 49.36 2,047.828 Grand Total 2,384.9 2,281,058 71,325 1,965.94 1,377.50 28.75 1,406.25 33,887.221

ia onil ntnhi a 60 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y รางวัลชมเชย EIT-CSR Awards 2016 ian a Awards of Our Pride

State-owned Enterprise (SOE) hailan Mol aniation on ao hailan lln a lation Manant a a ttanin aniational Manant

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ia onil ntnhi a รางวัลชมเชย EIT-CSR Awards 2016 ian a A n n u a l R e p o r t 2 0 1 6 61 Pipeline Length and Equipment

Pipe Length (km.) Dia. Size (mm.) ST SCP RCP CI PC-ST PC AC DI PVC GI HDPE Tunnel and Conduit 3,400 10.367 6.582 16.949 3,200 40.846 40.846 3,000 16.286 16.286 2,800 0.070 17.624 7.500 25.193 2,500 11.980 5.331 0.841 18.152 2,300 19.497 1.755 21.252 2,000 36.801 2.623 5.530 44.954 1,500 7.289 7.289 Total in Transmission System 143.135 33.915 13.843 190.921 Trunk Main 1800 12.530 0.676 13.205 1500 84.890 11.055 10.322 106.267 1200 140.065 14.778 1.960 0.354 0.013 157.169 1000 523.316 11.456 32.208 12.937 4.532 0.092 584.540 900 29.976 20.160 3.128 1.265 54.529 800 468.113 0.115 0.148 8.822 5.180 0.423 7.767 490.567 700 40.661 11.000 8.121 59.782 600 158.020 15.805 8.437 3.786 2.704 0.210 188.962 500 35.644 19.470 13.862 3.090 72.067 Total in Trunk Main 1,493.215 38.079 44.637 88.195 43.613 0.000 6.876 3.231 0.000 0.000 9.241 1,727.088 Distribution Pipe 400 38.054 6.326 122.565 106.345 0.161 273.452 300 238.933 2.297 1,422.256 4,023.890 14.154 5,701.531 250 2.004 1.147 20.581 1.335 25.067 200 93.637 2.543 538.550 3,964.836 7.778 4,607.344 150 107.962 0.386 1,040.219 8,100.952 27.907 28.255 9,305.681 100 4.752 1.312 381.242 11,396.725 240.066 32.040 12,056.137 Total in Distribution Pipe 485.342 14.012 3,525.413 27,594.084 267.973 82.389 31,969.213 Total in Distribution System 2,121.692 38.079 44.637 102.207 77.528 13.843 3,532.288 3.231 27,594.084 267.973 91.631 33,887.221 Notes: Length of distribution pipeline excluding service pipe (1/2” - 3” size)

62 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Pipe Length (km.) Dia. Size (mm.) ST SCP RCP CI PC-ST PC AC DI PVC GI HDPE Total Tunnel and Conduit 3,400 10.367 6.582 16.949 3,200 40.846 40.846 3,000 16.286 16.286 2,800 0.070 17.624 7.500 25.193 2,500 11.980 5.331 0.841 18.152 2,300 19.497 1.755 21.252 2,000 36.801 2.623 5.530 44.954 1,500 7.289 7.289 Total in Transmission System 143.135 33.915 13.843 190.921 Trunk Main 1800 12.530 0.676 13.205 1500 84.890 11.055 10.322 106.267 1200 140.065 14.778 1.960 0.354 0.013 157.169 1000 523.316 11.456 32.208 12.937 4.532 0.092 584.540 900 29.976 20.160 3.128 1.265 54.529 800 468.113 0.115 0.148 8.822 5.180 0.423 7.767 490.567 700 40.661 11.000 8.121 59.782 600 158.020 15.805 8.437 3.786 2.704 0.210 188.962 500 35.644 19.470 13.862 3.090 72.067 Total in Trunk Main 1,493.215 38.079 44.637 88.195 43.613 0.000 6.876 3.231 0.000 0.000 9.241 1,727.088 Distribution Pipe 400 38.054 6.326 122.565 106.345 0.161 273.452 300 238.933 2.297 1,422.256 4,023.890 14.154 5,701.531 250 2.004 1.147 20.581 1.335 25.067 200 93.637 2.543 538.550 3,964.836 7.778 4,607.344 150 107.962 0.386 1,040.219 8,100.952 27.907 28.255 9,305.681 100 4.752 1.312 381.242 11,396.725 240.066 32.040 12,056.137 Total in Distribution Pipe 485.342 14.012 3,525.413 27,594.084 267.973 82.389 31,969.213 Total in Distribution System 2,121.692 38.079 44.637 102.207 77.528 13.843 3,532.288 3.231 27,594.084 267.973 91.631 33,887.221 Fire Hydrant 150 mm. size 28,831 units Gate Valve 132,923 units Butterfly Valve 2,665 units

A n n u a l R e p o r t 2 0 1 6 63 Performance Results 2015 Activities

งานวันสถาปนา การประปานครหลวง 16 สิงหาคม 2559 M on onit at ain a M a

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กิจกรรมเลี้ยงอาหารกลางวัน โครงการ การประปานครหลวง เด็กบานราชว�ถี กิจกรรมวันเด็กแหงชาติ รักษปาตนน้ำ ปที่ 5

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66 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Good Corporate Governance Policy

MWA Board of Directors has strictly adhered to the good To Excellence In Morality Promotion And Transparency corporate governance principles in operating the business and Management” in category of developing and improving a has set a clear CG Policy since 2006 in accordance with Corporate Transparency Index with a competition entry of the Intra- Governance Principles and Guidelines for State Enterprise 2009 Organizational Anti-Corruption Improvement Project and the Stock Exchange of Thailand (SET) Corporate Governance organized by Office of the National Anti-Corruption Principles. The MWA has adopted CG policy as the core framework Commission Good Corporate Governance in promoting efficient operations based on moral, ethics and • The Executive of the Year 2016 Award, in category of responsibility towards society and environment, resulting in the waterworks innovation for people, pursuing the One Million corporate success and sustainable growth. Good Deed Seedlings for the King Project, Thai Society Policy-Based Operations On account of continuous good corporate governance based Foundation operation, MWA has achieved outstanding performance and won • The 1st Runner Up Award “National Innovation for Society numerous awards as follows: 2016”, with a competition entry of exploring robot through • The outstanding state enterprise award 2016, category the pipelines called “Krai Thong” of which utilizing the of outstanding management administration by the State robot technology to explore any leakage along the Enterprise Policy Office, Ministry of Finance pipelines, which helps reduce the time, expenses and loss • The winner award of Asian CSR Awards 2016, category of water supply as well as contributes to the Thai economy of Education Improvement in an event of the 5th Asian and society Forum on Corporate Social Responsibility (AFCSR) in Nay Pyi Taw, the Republic of the Union of Myanmar MWA Good Corporate Governance with the competition entry named “The Community The MWA Good Corporate Governance consists of 6 Vocational Plumbing Project” by The AIM-Ramon V. principles, which are used as a guideline for management and del Rosario Sr. Center for Corporate Responsibility operation to create organizational stability and equitable treatment (AIM-RVR CSR Center) of stakeholders as follows: • The winner award of The 6th Asia Resonsible Entrepreneurship Awards 2016 (AREA) under The Forest 1. The Rule of Law Conservation Metropolitan Waterworks Project in Honor MWA has a set of clear and fair rules and regulations and of His Majesty the King at Baan Rin Luang Community, fair implementation with equitable treatment of all parties Chiang Dao District, Chiang Mai during an event of Asia concerned. The authority refrains from any action that suggests Resonsible Entrepreneurship Awards 2016 (AREA) double standard. At the same time, it ensures that its operations organized by Enterprise Asia are within the framework of rules and regulations and timeframe • An award of Thailand ICT Excellence Awards 2016, in and that there is no abuse of authority power. Respect on rights category of Excellence from the project of MWA4S (Smart and freedom is always valued at MWA while rules and regulations Sabai Smile Service) which is the petitioning service are always updated to reflect the current situation. connecting the information via Smart Card, organized by Thailand Management Association (TMA) 2. Virtue • The Role Model Organization Award in category of MWA strictly adheres to operation virtue in order to be role “Thailand’s Model Organization on Labor Relations model for the society as well as supports and encourages people’s Management Awards) for the year 2016, in a sub-category self-development to create society of integrity, sincerity, toleration, of Public Facilities organized by the Department of Labour discipline and honesty together with refraining from corrupted Protection and Welfare activities and working in collaboration with all employees in • A complimentary award “State Enterprise’s Development preventing corrupted acts in the organization.

A n n u a l R e p o r t 2 0 1 6 67 3. Transparency of MWA head office building. Any corruption behaviors can be MWA ensures transparent administration and operations in reported through various channels such as Moral Box, telephone, all areas, including clear and transparent work process, audit facsimile, Internet and intranet system, etc. process, and straightforward, accurate, transparent and timely disclosure of information beneficial to public. Structure of Board of Directors According to the Metropolitan Waterworks Authority Act, 4. Participation B.E. 2518, the Board of Directors shall consist of the chairman MWA offers equal opportunity for employees to participate and no fewer than 9 but no more than 13 directors, and in the administration and management recommendation, decision the Governor is a director by position. The Board of Directors making and resource allocating which matters to the business shall be appointed by the Cabinet and stay in the office for three operation, employees and employers. The MWA also provides years. (If a director leaves the office, a replacement shall be information, gives recommendations, takes employee’s opinions appointed and the person shall stay in the office for the remaining into account and allows them to participate in planning, plan period of the term of the director replaced). execution and stakeholders’ control. Present Board of Directors comprises 14 directors (as of 31 December 2016) 5. Accountability - 12 are independent directors MWA is aware of its right and duties and stresses an - 1 is director (Representative from the Ministry of Finance) importance of being responsible, attentive and enthusiastic in - 1 is director by position (Governor) solving problems as well as willing and prepared for audit and - 4 are directors from Directors’ Pool evaluation. This truly reflects its responsibility towards stakeholders All of them have the knowledge and experience that benefit and accountability for operational consequences. the MWA, and come from different backgrounds, such as engineering, business administration, law and political science. 6. Efficiency & Effectiveness This complies with the Metropolitan Waterworks Authority Act MWA adheres to efficient and effective management, B.E. 2510 and good corporate governance principle. optimization of existing resources for the best benefits of the organization, quality and competitive products and services, and Board of Directors and Executives social and environmental responsibility. Key performance Checks and Balances indicators are set and the performance appraisal is conducted by Pursuant to the Metropolitan Waterworks Authority Act a recognized independent organization or persons. B.E. 2510 and the good corporate governance, duties of the Board of Directors and the Management are clearly separated. MWA has strictly adhered to the good corporate governance The Board of Directors is responsible for formulating policy, principles in operating the business and encouraged anti- overseeing the operations of MWA and monitoring the performance corruption, e.g. forming MWA’s Corporate Good Governance and appraising the Governor. The Governor is responsible for Network against Corruption and MWA Prevention and Suppression managing and overseeing the operations of MWA to ensure that of Corruption Center which perform to prevent and suppress any the authority performs its duties as required by laws and regulations corruption activities in the organization in response to the National as well as the policy formulated by the Board of Directors. Strategy on anti-corruption and the governmental policies towards The Governor shall report directly to the Board of Directors. good governance. Additionally, the formations are targeted to create the network in collaboration with the Anti-corruption Center Leadership and Vision Ministry of Interior to drive the execution of action plans and other 1. Formulating policy for MWA to achieve efficiency and measures. The MWA Prevention and Suppression of Corruption effectiveness by considering sustainable operations such as Center is in location the MWA Information Center on the first floor 1.1 The 9th Bangkok Water Supply Improvement Project

68 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y 1.2 The Papa Drinking Water project 2.3 Cooperation and consultation with Royal Irrigation 1.3 Water Safety Plan Department for an issue regarding possibility of waterworks 1.4 Thai Waterworks Museum Project management for Khlong Prem Prachakon canal in order to be an 1.5 Amendment to the Metropolitan Waterworks alternate raw water reserve for water treatment during the drought Authority Act period without causing trouble to people residing along the canal 1.6 Building of an earthen ridge to prevent flood 2.4 Suggestion to request for assistance from the Naval throughout water canal permanently Civil Affairs Department in carrying out dredging water hyacinth 1.7 Improvement of public service and organization’s in area of Khlong Bang Luang Chiang Rak canal for better water image circulation flow and to be used as a raw water reserve for water 1.8 Survey on the Needs of Water in High Rise Building treatment and to push out the salt water during crisis. Moreover, Areas it can be beneficial to local residents to consume, utilize and do 1.9 Demand Side Management : DSM agriculture as deemed necessary 1.10 Water Loss Management and Transmission System 2.5 Providing policies to formulate a plan supporting Maintenance the rapid urban expansion which tends to have higher demand for 1.11 Enhancement of Management and stabilization of public utilities in the future. In order to create the master plan, raw water sources MWA should take various aspects of information into consideration 1.12 Expansion of Areas Where Quality Water Supply such as Demand and Supply Side Management of community, is Sustainably and Sufficiently Provided with Service Coverage Long-term Stability Strengthening of Raw Water, as well as 1.13 MWA Anti-Corruption Project management and solution for the low quality raw water, etc 1.14 Personnel Training for executive 2.6 Consideration of appropriate adjustment of the plan 1.15 Survey on the Needs of Water in High Rise Building of water transmission on the west side so that there is sufficient Areas water supply for water transmission on the east side in consistent 1.16 Improvement of MWA Waterworks Development with raw water intake from Chao Phraya River for water treatment. Institute (MWAIT) As a result, the east side will have a proper level of water reserve 1.17 Integrated implementation of Information and also maintain the ecological system during drought period. Technology for operation In addition, seeking for cooperation from the people living on the 1.18 Preparing for solutions against drought crisis west side to help save water as well 2.7 The plan adjustment for Water Crisis and Water 2. Working with the management in formulating corporate Quality Help Center to standby all time for emergency case and strategies in order to create added value for MWA. In 2016, the study a feasibility of the Raw Water Reservation of Khlong Prem Board of Directors organized workshops, seminars and study visit Prachakorn Canal Project for efficient and sustainable operations with the management as follows: 2.8 Reviewing and adjusting the risk management plan 2.1 Delegation for arrangement of the Drought Crisis with an extremely high risk level especially for the plan for risk Prevention and Management Project as urgent necessity and management of inadequate raw water effect and also stressing proposed to Minister of Interior in order to deal with the sea water significance of raw water management on the east side as well. crisis problem solving Moreover, Khlong Prem Prachakorn canal and Khlong Bang Luang 2.2 Reviewing feasibility of the pilot project of turning Chiang Rak canal should be developed as the raw water intake brackish water into purified water supply for any possible risk points and water reserve storage sources of the MWA in the future factors apart from the Economic Cost Benefit such as climate 2.9 Considering to utilize the lands in the Nong Chok change, population growth, project feasibility, etc. so that the study Water Filtration Plant area to develop and improve the lands as result covers all required dimensions and acts as a guideline a reservoir/”Monkey Cheek” or a small scale water filtration plant. preparing any risk in the future Support water supply service to the local community and industrial

A n n u a l R e p o r t 2 0 1 6 69 estate as well as water sales to border areas by using meter especially the apparent loss and enabling MWA to increase Electromagnetic Flow Meter for water usage accuracy the revenue as well. 2.10 Formulating the plan of Nong Chok Filtration Plant 5. Encouraging various activities in order to support corporate (original) Area Development Project as reservoir since the Royal development, such as MWA Corporate Governance Day 2016 Irrigation Department has planned to irrigate water to the eastern (MWA CG DAY 2016), MWA Academic Fun Fest 2016, MWA part including Map Ta Phut, Eastern Seaboard Project which will Social Responsibility Day 2016 (MWA SR DAY 2016 “Let’s Go lead to increasing raw water supply for MWA as well Green”), Knowledge Management Contest Day (KM Day) and 2.11 Expediting the operations conforming to MWA Academic Week. Memorandum of Understanding (MOU) with Provincial Waterworks Authority (PWA) for water resource management and water service Meetings in responsible areas particularly in connecting areas between The MWA Board of Directors scheduled meeting for the entire MWA and PWA. The MWA is under consideration of making the calendar year in advance. Meetings were scheduled for at least business plans and investment plans such as New Water Pipe once a month, on every last Tuesday of the month. Extraordinary Installation, Water Pressure Increase of Water Pipe System, Water meetings may also be scheduled as necessary. The Office of Reservoir Construction, etc. by taking the water users, suitability MWA Board of Directors, as Secretary, prepared and distributed and return-on-investment into consideration. In this regards, the meeting invitations, agendas and documents to the Board of meeting is considered appropriate to be held between the top Directors. In 2016, the Board of Directors regularly convened 12 executives of both agencies to cause collaboration, mutual ordinary meetings. (Details of attendance of each director are on understanding and working toward the same direction page ...... of the Annual Report) 3. Regularly supervising and monitoring the operational There were some additional workshops and practical performance towards finance and the progress of significant seminars with the executives to set the direction of strategic projects particularly to create effective budget disbursement. operation and future operating plans for MWA. Non-financial activities involving five core business management The Board of Directors received the agenda and document principles: risk management, internal audit, internal control, human approximately seven days prior to the meeting, so there was resources management, and IT Management along with financial sufficient time for studying the matters. management, financial report, Corporate Governance policy (CG) In every Board of Directors meeting, the directors had the and Corporate Social Responsibility (CSR) were taken into opportunity to express their opinions openly and independently. account. The suggestions along with notices obtained from the Directors who might have conflict of interest on a particular agenda consideration were passed on to the executives in order for them had to leave the meeting room until consideration ends. For to execute business plans effectively and efficiently all year long. instance, in appraising the performance of the MWA Governor, In fiscal year 2016, the MWA’s overall performance result achieved the Governor left the room. The minutes of meeting were taken its goal, conforming to the MOU of Performance Agreement under and the opinions and observations of the directors were recorded Ministry of Finance, while well responding to the related in writing. The minutes which had already approved were kept for governmental policies. review by directors and concerned persons. 4. WMA’s Board of Directors, Risk Management Subcommittee In addition, the Board of Directors invited the Deputy and top executives visited and had a meeting with the water meter Governors to attend the meeting to provide information useful for departments in various issues i.e. performance results of water the Board of Directors’ consideration and to acknowledge the meter departments, water loss caused by inaccuracy of water given policies directly so as to put them into practices accurately meter, attachment of module on water meter and also development and promptly. Exceptions applied for some agenda where the of water meter department in order to elevate the service of water Board of Directors convened without the presence of the meter toward the international standard and to become the management to maintain full independence. Metrology Institute for the most efficient management of water

70 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y The Appointment of Committees and Subcommittees per meeting at the rate equal to MWA directors for meeting In fiscal year 2016, the MWA Board of Directors appointed attended. Each director shall not receive allowances for more than 13 committees and subcommittees to help screen significant two committees and not more than once per month per committee. projects on behalf of the Board of Directors. Details of the 1.3 Members of the Audit committee of MWA shall receive composition and scope of responsibility of each committee and remuneration as audit directors at a fixed monthly rate equal to subcommittee are on page 79-82 of the Annual Report. Besides, meeting allowance of MWA Board of Directors. some important subcommittees have prepared charters of duty 1.4 Members of Corporate Affairs Committee shall receive and responsibility which comply with the MWA’s good corporate meeting allowances per meeting at the rate of not more than 3,000 governance policy. baht per person only when attending the meeting. 1.5 The Chairman shall receive 25% higher meeting Remuneration of the MWA Board of allowance than a director (12,500 baht) and the Vice Chairman Directors, Committees and shall receive 12.5% higher meeting allowance than a director Subcommittees (11,250 baht). The directors shall be responsible for the income tax. 1. Remuneration 1.6 The directors shall attend at least 60% of the meeting 1.1 The Board of Directors shall receive monthly throughout his/her term in that fiscal year. remuneration and meeting allowances as follows: 2. Bonus • Directors shall receive remuneration not more than 10,000 baht per month. If a director stays in office for less than The Chairman and Directors are entitled to bonus in a full month, the remuneration shall be paid on a pro rata basis. accordance with the regulations of the Cabinet. Bonus allocation • The Chairman shall receive two times the amount will be made after the review and approval of the Office of the received by a director (20,000 baht per month); Auditor General of Thailand and approval by the State Enterprise • Meeting allowance of not more than 10,000 baht per Policy Office (SEPO). The MWA will then allocate net profit as month for directors who attend the meeting only. The meeting bonus to Directors under the following conditions: shall not exceed once a month. 2.1 SEPO bonus rate of allocated in accordance with the 1.2 A director appointed as a director of committee/ net profit as follows: subcommittee/ working committee shall receive meeting allowance Net Profit (Million Baht) Bonus (Baht/Person) Not more than 100 3% of net profit but not more than 60,000 baht 100 - 300 65,000 More than 300 - 500 70,000 More than 500 - 700 75,000 More than 700 - 1,000 80,000 More than 1,000 - 2,000 90,000 More than 2,000 - 5,000 100,000 More than 5,000 - 8,000 110,000 More than 8,000 - 11,000 120,000 More than11,000 -13,000 130,000 Every additional 2,000 Additional 10,000

A n n u a l R e p o r t 2 0 1 6 71 The Chairman and the Vice Chairman shall receive 25% and 2.2 State Enterprise which can allocate bonus for employees 12.5% higher bonus than the Directors respectively. when there is net profit for allocation shall allocate bonus to the Directors based on appraisal results as follows:

Appraisal Result (Score) Bonus Allocation Received by the Director (Baht/Person/Year) 5.00 (Excellent) Bonus base + 100% of base 4.50 Bonus base + 75% of base 4.00 (Very Good) Bonus base + 50% of base 3.50 Bonus base + 25% of base 3.00 (Good) Bonus base 2.50 Bonus base - 25% of base 2.00 (Fair) Bonus base - 50% of base 1.50 No bonus 1.00 (Poor) No bonus

Criteria capability, responsibility and the MWA’s ability to pay 1. Bonus allocation shall be made only after the MWA remits within the remuneration framework. the accrued remittance to the Ministry of Finance or obtains The current Governor, Mr. Thanasak Watanathana approval from the State Enterprise Policy Office to pay in (contract period from 5 November 2013 to 1 April 2017) installment at fixed schedule. received fixed remuneration of 416,152.92 baht per month 2. The net profit calculation for bonus allocation shall be in fiscal year 2016 along with other benefits as stated in indicated by the State Enterprise Policy Office, Ministry of Finance. the employment contract. The Governance’s Performance 3. The Directors receiving bonus shall be responsible for the Appraisal Subcommittee considered the Governor’s income tax. performance and resolved that the Governance passed In the fiscal year, if the Director is absent from the meeting all the appraisal and performance criteria. As a result, the for more than 3 months, bonus allocation on shall be paid according Governor received the remuneration in accordance with to these criteria: the appraisal result of 1,872,688.13 baht per year and • More than 3-month absence, but not more than 6 months, additional fixed monthly remuneration from October 2016 the bonus shall be decreased by 25% of 453,606.68 baht per month. • More than 6-month absence, but not more than 9 months, • Remuneration of Deputy Governors and Equivalents The the bonus shall be decreased by 50% remuneration is pursuant to the Ministry of Labor’s salary • More than 9-month absence, the bonus shall be decreased structure (53 levels). The remuneration of Deputy by 75% Governors and Equivalents is no more than 142,830 baht. There are also other benefits, both in financial and Remuneration of Governor and Top Executives non-financial terms, including entertainment allowance, • The Governor of MWA is appointed through a recruitment bonus, car allowance and other benefits according to the process. The contract term is four years. The Governor MWA regulations. receives remuneration as considered and approved by the Board of Directors, depending on his/her knowledge,

72 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Unit : Million Baht Change 2016-2015 Remuneration 2016 2015 2014 Increase (Decrease) Million Baht Percentage Remuneration of Governor 5.79 7.75 5.12 (1.96) (25.29) Remuneration of Deputy Governor and 20.47 31.15 30.28 (10.68) (34.29) Equivalents Total 26.26 38.90 35.40 (12.64) (32.49) หมายเหตุ ในปีงบประมาณ 2557 ผู้ว่าการด�ำรงต�ำแหน่งตั้งแต่วันที่ 5 พฤศจิกายน 2556

Director Development and Self- Assessment of MWA Board of Directors useful for MWA operation improvement and its future growth. The Board of Directors is aware of the importance of training In 2016, there were two directors attending training courses/ courses which help develop the directors’ knowledge and skills seminars as follows: Director Course 1. Vice Admiral Nadaecho Kerdchoochuen Internal Audit’s Challenge in Value Adding, Federation of Accounting Professions Under the Royal Patronage of his Majesty the King 16 March 2016 2. Dr.Nattakit Tangpoonsinthana Corporate Governance for Board of Directors and Top Executives of Public Enterprise (Class PDI 14 ), King Prajadhipok’s Institute 23 March-4 June 2016

Seminars and Training Courses Beneficial for from the West Water Canal starting from the Banglane Raw Water Governance and Duty Performance such as Pumping Station in preparation for The Ninth Bangkok Water 1. The meeting for acknowledgement of operational policies Supply Improvement Project (2016-2022) to build up the stability, for fiscal year 2016 among the Board of Directors and the Deputy security and sufficiency to accommodate the increasing demand Governor or equivalent upward in every divisions of the MWA in for water supply in the future, including for the sustainable risk order to drive the organization toward sustainable growth and to management in the event of drought crisis sign on the letter of Intent “MWA Transparency Accountability 4. Visited the operations of the Water Transmission And Non-Corruption” Distribution Departments for discussion and rehearsal of water 2. Visited the Mahasawat Water Treatment Plant, irrigation preparing for drought situation in 2016. Also problem Petchakasem Water Transmission Station and Ratburana Water discussion and suggestion were shared among the Water Transmission Station to follow up the operations and ensure that Transmission and Distribution operational departments to enhance the MWA water supply production and transmission during drought an efficiency of water loss reduction management. Furthermore period yield the optimum level of efficiency and also to find a there was a visit to a Valve Chamber of a water transmission solution for water loss problem in service area 4 and prepare to tunnel at Samsen Theot Damri road to observe the operational cope with other crisis as well efficiency of the Valve Chamber systems 3. Visited and observed along a route of West Water Canal 5. Participated in a practical seminar “Water Loss for data collection and management of raw water intake route Management Plan Fiscal Year 2017-2021” in order to formulate

A n n u a l R e p o r t 2 0 1 6 73 the Strategies and determine the Action Plan with a clear set of In 2016, the Board of Directors conducted two appraisals in April objectives based on guidelines of Water Loss Management for 2016 and September 2016. The assessment results were analyzed highest efficiency at Mida De Sea Hua Hin Hotel Prachuap Khiri and guidelines for the directors’ performance improvement were Khan suggested which can be summarized as follows: 6. Jointly held a critical analysis meeting (draft) the Strategic The 1st Appraisal The evaluation of the MWA Board of Management Planning Metropolitan Waterworks Authority 4th Directors on 27 April 2016, the overall performance result of the Issue (2017-2021) which was brainstorming of ideas and entire Board of Directors is 117.36 (out of 125), equivalent to suggestions (additional) to be applied for the strategies 93.88%, which is excellent. Meanwhile the overall performance improvement, fulfill all other dimensions and context of the MWA result of the Board of Directors’ self-assessment is 94.18 (out of and suitable for environment and in accordance with the national 100), which is excellent. strategy as well as to cope with the future changes, move forward The 2nd Appraisal The evaluation of the MWA Board of to the High Performance Organization with good Corporate Directors on 27 April 2016, the overall performance result of the Governance and internationally accredited entire Board of Directors is 119.09 (out of 125), equivalent to 95.27%, which is excellent. Meanwhile the overall performance Orientation result of the Board of Directors’ self-assessment is 93.91 (out of In fiscal year 2016, the appointment of additional chairman 100), which is excellent. and directors in the MWA was proposed to the Secretariat of the The 3 assessed aspects with the lowest results were included Cabinet prior to the approval of the Cabinet. 3 directors were in the MWA Committee’s action plans after the review and appointed replacing the vacancies on 12 April 2016, namely consideration of the MWA Committee. In addition, the main Ms. Siriporn LuengNual and on 18 October 2016 namely Committee and Subcommittee, such as the Audit Committee, the Mr. Royon Jitdorn and Mr. Wanchai Lorwattanatrakul. The Risk Management Subcommittee, the Relations Affairs Committee, Secretary to the Board of Directors, therefore, provided the newly and the CG and CSR Subcommittee also conducted both types appointed directors with the following related information and of assessment. Results from the appraisal were used for further documents in order to inform them about the MWA operation. improvement of their performance competency. 1. MWA Board of Directors’ Manual 2. MWA Act and MWA Regulations Conflict of Interest Management 3. MWA Strategic Plan No.3 (2012 - 2016) The MWA Board of Directors stresses the importance of 4. Action Plan Fiscal Year 2016 prudent and transparent conflict of interest management. Criteria 5. Annual Report of MWA for 2015 and Directions on conflict of interest management have been 6. Report on Assets and Liabilities Form, which has to be included in the Corporate Governance Policy, requiring the submitted to the National Anti-Corruption Commission directors, executives and employees to unveil significant (Within 3 days after being appointed to the office) information to prevent direct and indirect conflict of interest 7. Independence Certification Form and Report on Conflict between employees and the MWA. Conflict of interest is reported of Interest Form on a specified form to the higher level supervisor at end of the 8. Report on disclosure of securities and connected fiscal year. During the fiscal year, if there is any issue that is transactions of the MWA Board of Directors Form suspected to involve conflict of interest, the matter shall be immediately brought to superiors’ attention. The Audit Office is Board of Directors Performance Appraisal responsible for preparing summary of conflict of interest report of The MWA Board of Directors undergoes two types of the entire organization. In fiscal year 2016, the MWA Conflict of self-appraisal which are ‘Self-Assessment’ and ‘Board Evaluation’. Interest Order, Issue, Criteria and Practices concerning the conflict

74 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y of interest reports for the other designated employees were revised relation, investment relation, or cross-management and by having the subcommittees, advisors and working groups investment. According to the Internal Audit Office’s review of appointed by the MWA’s Board of Directors and non-MWA’s Board relations between the contractors and MWA employees who of Directors themselves, Governors or MWA’s employees were involved in the procurement process, no conflict of interest of other employees whom reported the conflict of interest. In fiscal related issue was found in 2016. year 2016, the Board of Directors, Subcommittees and the MWA employees complied with the conflict of interest reports and no Details of Important Securities Held by conflict of interest was found. Directors and Related to MWA and With respect to the connected transactions which may cause Connected Transactions to MWA conflict of interest and may lead to transfer of the organization’s MWA has prepared a form for disclosure of securities (shares) benefits, there will be inspection of the procurement process of and connected transactions for the Board of Directors to disclose direct and indirect interest between bidders, either natural person, to the public. The information as of 30 September 2016 can be juristic person, or central market in order to find any administrative summarized as follows:

Being a director/top executive Shareholding in juristic Related in other state enterprises/ Name person related to core juristic juristic persons business person Chairman Director Executive Chairman and Independent Director 1. Mr. Chareon Passara - - - - Director and Independent Director 2. Vadm. Nadaecho Kerdchoochuen - - - - - 3. Gen. Veerun Chantasatkosol - - - - - 4. Assoc. Prof. Suwatana Chittaladakorn, Ph.D. - - - - - 5. Mr. Bowon Vongsinudom - - - 6. Asst.Prof. Teekawuth Potapirom - - - - - 7. Mr. Nattakit Tangpoonsinthana - - - - 8. Mr. Vullop Phringphong - - - - - 9. Mr. Somsak Suwansujarit - - - - - 10. Assoc.Prof. Chanin Tinnachote, Ph.D. - - - - 11. Mr. Royol Chitradon - - - - 12. Mr. Wanchai Lawattanatrakul - - - - Director, Representative of Ministry of Finance 13. Ms. Siriporn Luaengnual - - - - Director and Governor 14. Mr. Thanasak Watanathana - - - - - Remarks : The MWA has no subsidiaries or associates

A n n u a l R e p o r t 2 0 1 6 75 Number 1 : Advisory Director, Thai Waterworks Association Number 5 : Chairman, Water Institution for Sustainability, The Federation of Thai Industries : Director, State Railway of Thailand Number 7 : Executive Vice President, Marketing Department, Central Pattana PLC. Number 10 : Executive Director, Geo-Informatics and Space Technology Development Agency (Public Organization) Director, Eastern Water Resources Development and Management PLC. Number 11 : Director, Provincial Waterworks Authority Director and Secretary, Hydro and Agro Informatics Institute (HAII) (Public Organization) Director, Department of Water Resources, The Prime Minister’s Office. Director, Thailand Institute of Justice (Public Organization) Director and Secretary, Utokapat Foundation Under Royal Patronage of H.M. The King Council Minister, Northeastern Vocational Institute of Agriculture, Ministry of Education Number 12 : Director and Audit Committee, SPCG Co.,Ltd.(Public) Number 13 : Director, TOT Limited (Public)

Definitions Waterworks Act. In fiscal year 2015, MWA has prepared 1. Securities holding (shareholding) in a juristic person related Metropolitan Waterworks Act No.27 regarding Ethics Standard to the core business: shareholding of MWA directors in a juristic B.E.2559 to make ethical operations of the MWA run smoothly, person related to the core business of MWA in the percentage efficiently and more evidently in practical. exceeding 10 percent of the total shares with voting rights. 2. Juristic persons related to MWA directors: a juristic person Relationship between the Board of which has or is likely to have a transaction activity related to MWA Directors and Stakeholders where the spouse, minor child/adopted child of the MWA directors The MWA’s Board of Directors has realized an importance has control over on one of the following cases: holding shares of the stakeholders including the Government, employees, with voting rights exceeding 50 percent of all voting rights; customers, business partners as well as social responsibility as or having controlling power in the majority of votes in shareholders a whole. Therefore, the MWA has laid out a written practice meeting; or having controlling power in the appointment or removal guideline in the MWA Code of Ethics, the Good Governance of at least half of all directors. Operational Policy and also in the Corporate Social and Environment Responsibility Operation as well. The guidelines for MWA Code of Ethics responsibility to the stakeholders are as follows; To express the intention in operating the business with transparency, moral principles and responsibility towards Responsibilities to the Government stakeholders, MWA Board of Directors thus set MWA Code of 1) Following the Government policies, or the authorized Ethics in accordance with the Metropolitan Waterworks Act No. persons, and reporting the operational performance and 133 on ethics of MWA Governor and Employees B.E.2552 dated situations frequently, completely, and truthfully. 28 December 2009. MWA Code of Ethics has been issued to 2) Performing duties with honesty, morality, and good ensure that all stakeholders receive fair treatment, and has been conscience. distributed to all to be used as practice guidelines for directors, 3) Managing resources of the organization to optimize executives, employees and contract operators. If there are proofs its utilization and enhancing the organization performance in case of a breach, or the Code of Ethics are not followed, toward future growth. disciplinary actions shall be considered regarding the Metropolitan

76 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Responsibilities to the Customers against corruption as well as supporting the activities 1) Providing quality products and services with reasonable which promote and cultivate all employees to abide by prices and profitability is not the first priority. the laws and relevant regulations. 2) Treating all customers equally with fairness, transparency, service mind, courtesy, and good human relations. In fiscal year 2016, the operations in 3) Facilitating customers in all processes including the new promoting relationship with the channels for the water connection requests and expansion stakeholders are as followed: of the bill payment channels. Government : pursues the Government and the Ministry of 4) Installation of the new plumbing pipelines to expand Interior’s policies which are: the service coverage for people to gain more access • In response to the policy of the Ministry of Interior, the to water supply. MWA had hold a project: “Help People, Help Government by Helping Save Tap Water” year 2 during the period of Responsibilities to the Partners/Creditors March - April 2016. The entitled participants who were 1) Strictly complying with all conditions agreed upon with able to save water according to the specified criteria were the partners/creditors. No infringement to the partners/ 145,612 persons which enabled to reduce water creditors. consumption for 3,070,425 cubic meters and accounted 2) In case of failing to follow the agreed conditions, for money discount to people in the total of 14.859 the partners/creditors must be informed in advance in Million Baht. order to co-work to find solutions immediately. • Responded to the policy of the Ministry of Interior by 3) Promote fairness and equality among all partners/ expediting the pipeline installation expanding coverage in creditors. every households to have water supply 100%. Since 4) Complying with the MWA’s Prevention And Anti-Corruption majority of people had less income, therefore the MWA Policy by “No giving, receiving, providing any dishonest had reduced the water tariffs down by 10% for 4 inch and benefits to partners/creditors. 6 inch water meters and also allowed 1 year credit for paying back installments which was under the specific Responsibilities to the Employees condition of MWA. In addition, the pipeline leakage and 1) Providing fair compensation and welfare to employees overall checking service were also provided with free of and setting a clear Code of Conduct for employees. charge which could be contacted at 18 branch offices. 2) Prioritizing the Occupational Health and Safety and • Participated in an event “Don’t Let Anyone Say that Bad maintaining awareness on good working environment of Things about Thais” campaign held by The Prime the employees. Minister’s Office and together with other organizations 3) Promoting the development of employees’ knowledge from both the public and private sectors forming as a and skills and supporting the employees to share “Thailand Future Network” in an effort to adjust attitudes, knowledge (KM/LO : Knowledge Management & Learning redefine behaviors, instill conscience and cultivate basic Organization) and create innovations disciplines as a foundation for the national development 4) Managing the operation without unfair practice that might further. In this regards, the MWA organized a booth affect the employees’ career stability. entitled: “Don’t Let Anyone Say that Thais Neglects Water 5) Employees are required to strictly follow the Good Saving” aiming to encourage the conservation of water Governance Principles, and live up to the MWA Code of resources and maintain the existing water sources for Ethics. adequate consumption in the future as well as to suggest 6) Encouraging the employees to join hands in the fights the MWA onMobile application download guideline

A n n u a l R e p o r t 2 0 1 6 77 the application for urban people and all-round waterworks Waterworks Authority (MWA) and Provincial Waterworks information at Siam Square One shopping center on 3-4 Authority (PWA) at PWA headquarter on 2nd June 2016 November 2015. to discuss about the guidelines of cooperation in drafting • In cooperation with Metropolitan Electricity Authority, an MOU between 2 parties to optimize the benefit and held an event “MWA Meets People” on 3rd December suitability of water supply service to people as well as to 2015, on the occasion of honoring His Majesty King be in accordance with policies of the Ministry of Interiors Bhumibol Adulyadej on 5th December 2015, in order to and the MWA’s Board of Directors. respond to the Ministry of Interiors’ policy “Sorrow Relief, • Participated in “International Anti-Corruption Day” event Happiness and Smile Creation” together with 3 on 8 - 9 December 2015 under the concept of “Transparent communities which were 1. Mattayom Suwit Seri Anuson Thailand” at the Government Complex Commemorating School 2. Sukantaram Road community 3. Watnakklang His Majesty the King, the Ratthaprasasanabhakti School to carry out service to people within local Building(Building B). And on 11 September 2016, community areas for free of charge such as basic water participated in “Anti-Corruption Day 2016” event under pipeline checking, pipeline leakage observation, bill the concept of “Karma Punishes Corruption” at the royal payment, etc. as well as providing suggestions and field (Sanamluang). The event featured an exhibition of distributing pamphlets of how to use water and electricity the national corruption techniques 2016, showing a short economically and safely to the participants. film of anti-corruption from Youth 2016 project and • Arranged a training “Vocational Plumbers for People” to anti-corruption performance summaries. facilitate people who lived in remote areas to have an opportunity to join the training without long traveling Customers : Committed to improve service quality to provide based on the policy of the Ministry of Interiors called water for consumption thorough the service areas; supported “Waterworks Creates Happiness to Every Households.” customers at all stages; and helped solve problems by: The trained participants could utilize the knowledge to • Participating in “Sorrow Relief, Happiness and Smile take care of waterworks systems of their own and their Creation” (Province Mobile Unit) at Khlong Suan 100 Years neighbors, and also gained more income from the Samutprakarn. Mr. Pinij Harnpanich, Governor of Samut plumbing job as well. In fiscal year 2016, there were 8 Prakarn, honorably opened the water valve to test water basic classes and 2 advanced classes with 318 pressure that was also installed and ready to use on the participants. same day. This new waterworks installation service was • Co-organized a water saving exhibition in an event of the One Stop Service in cooperation with Province Mobile “Water and Electric Energy Conservation Exhibition” Unit for new water supply users which included petitioning at the Government House on 19th April 2016 to encourage service, document verification, on - site survey and special the government officials, employees and operating officers bill payment service at home as well as water pipeline to participate in water saving networks, and raise installation within 1 day for complete convenience. awareness of water saving against the drought crisis. The • Participating in “Sorrow Relief, Happiness and Smile useful information of water saving was shared such as 10 Creation” (Province Mobile Unit) at Khlong Suan 100 Years Activities of Water Utilization, “Help People, Help Samutprakarn. Mr. Pinij Harnpanich, Governor of Samut Government by Helping Save Tap Water” project which Prakarn, honorably opened the water valve to test water Pol.Gen. Aek Angsananon, Permanent Secretary had pressure that was also installed and ready to use on the honorably visited the exhibition and keenly inquired for same day. This new waterworks installation service was a countermeasure of drought crisis and the MWA’s water the One Stop Service in cooperation with Province Mobile saving campaign. Unit for new water supply users which included petitioning • Joined meeting of MOU between the Metropolitan service, document verification, on-site survey and special

78 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y bill payment service at home as well as water pipeline Agreement” with guest speakers, Miss Ratanawalee Rochanaroon, installation within 1 day for complete convenience. The Office of Government Procurement Policy Division, The • Provide and improve MWA onMobile Application service Comptroller General’s Department and Mr. Vichai Assarasakorn, for more efficiency, in order to add up a channel for service Vice Chaiman of Anti-Corruption Organization of Thailand. There in this digital era. The user can receive information and were 370 participants of partners and MWA employees joining to news update of the MWA, check some basic information gain knowledge and guidelines of transparent operations. concerning water tariffs, water user information, water stop running areas, historical water usage statistics and Employee : Encouraged to enhance the capacity of also water tariff information, bill payment and interesting employees in all aspects; improved welfare; and provided proper articles of water usage. The user can check online for the working environment to make everyone happy at work such as low running water areas or completely stop running, and organizing an alms giving activity every first Friday of the month, they also can lodge complaints regarding the water pipe Dhamma performing and lecturing, seminars on particular breakage, leakage or send photo of the problem area knowledge, working inspiration and motivation toward success, which the system can locate clearly for plumbers to go seminar on Improvement of CSR Attitude and Mindset, and fix precisely and conveniently. English conversation skill training focusing on effective phone • Provided bottled water and cupped water to support various communication. activities such as distribution of 10,000 bottles of drinking water, supporting activities in honor of His Majesty King All groups of shareholders may lodge their complaints through Bhumibol Adulyadej to celebrate His Majesty’s 88th the following methods: birthday anniversary on 5th December 2015 and handing Within organization via over the 100,000 units of cupped water to Minister of • A Complaint lodging system and a Webboard are available Industry in a supply giving ceremony for the cycling event on Intranet.mwa.co.th for employees to raise issues in honor of His Majesty King Bhumibol Adulyadej “Bike they concern, share constructive opinions and lodge for Dad” to celebrate His Majesty’s 88th birthday complaints. anniversary on 5th December 2015. • Employees can post their complaints to their trusted • Offered water supply according to a project “MWA for superiors at all levels as well as to the MWA Office of the Sufferings” in many areas for example providing the Board of Directors, and the MWA Board of Directors. service to an area under Subdistrict Administrative • Corruption activities and inappropriate practice can be organization (SAO), Rairod Subdistrict, Donjedi District, reported to the MWA Prevention and Suppression of Suphanburi province on 1st April 2016 to help people Corruption Center’s Moral Box at the Information Center facing the water supply shortage effected the drought located on the first floor in MWA Head Office, telephone crisis. The MWA had released a water production truck, 0-2504-0123 ext. 1608, fax. 0-2500-2518, e-mail : 3 water storage trucks and a truck loaded with 4,500 [email protected], Intranet under the subject Internal bottles of drinking water into areas of Petchaburi province Complaint Lodging, Corruption and Inappropriate Practice and surroundings to help relieve the people whom facing and regular postal service to Corporate Governance drought crisis and with the lack of water supply on 11th Department, Metropolitan Waterworks Authority, 400 May 2016. Prachacheun Road, Thung Song Hong Sub-District, Laksi District, Bangkok 10210. Suppliers/Creditors : Made transparent procurement Outside organization via announcements according to the MWA’s regulations; treated • Information center: providing information for employees partners according to good governance. On 4th July 2016, MWA and the public, either in person or by phone. has held a seminar on “Transparent Procurement with Moral • Electronic media (Internet) via the website www.mwa.

A n n u a l R e p o r t 2 0 1 6 79 co.th which the complaints can be posted on the webboard • Radio and television programs or emailed to the governor directly 24 hours at mwagov@ • Bulletins, pamphlets and brochures mwa.co.th • Newspapers • MWA Call Center 1125 : the call center receives complaints • Tap Water Journal calls from the public. Call Center staffs are stationed • Annual press conference by the Governor to announce 24 hours to provide suggestions and answer questions. past operational performance and future policies to The Call Center is connected online to the branch offices the public or press conference through the interview and to MWA scientists in case there are complaints in case of crisis such as drought regarding water quality. • Information Center • Clean Water Clinic via the website www.mwa.co.th, • Announcement for tender procurement Clean Water Clinic blog htttp://cwc.mwa.co.th/ and • Smartphone Application: MWA e-Service and MWA email: [email protected]. The Clean Water Clinic is onMobile an academic center providing information on water for • Social Media: Facebook, Line health and giving advice to consumers for their better health and hygiene. Good Corporate Governance and Social • Damrongdhama Hotline 1567 and Office of the Permanent and Environmental Responsibility Secretary Hotline 1111 complaints received through The MWA Board of Directors has set a significant policy for these two hotlines are immediately transferred to MWA MWA to be managed under Good Governance along with Call Center 1125. There is also Damrongdhama Center Corporate Social & Environmental Responsibility (CSR). This of the MWA the Information Center located on the first policy has been assigned to the Corporate Good Governance floor, MWA Head office. (CG) and Corporate Social and Environment Responsibility • Comment Boxes are provided at the branch offices. The (CSR) Subcommittee to determine the strategies, goals, and comments received are useful for MWA operational action plans on good governance and CSR. In fiscal year 2016, improvement. the main activities were as followed: • Complaints can be lodged both in person and in writing 1. Formulating a good corporate governance strategy as directly to the MWA, or through other government agencies one of the key strategies under the MWA operating plans. During such as the Office of the Ombudsman Thailand, or through fiscal year 2016, the MWA had submitted the Transparency Index the mass media. Improvement and Development Plan as a competition entry under the project “Sate Enterprise with Development to Excellence in Disclosure of Information and Transparency Operational Morality and Transparency Development Planning” MWA Board of Directors stresses the importance of disclosure from which the MWA had received the complimentary award from of information and operational transparency by conforming to the the Office of the National Anti-Corruption Commission principle “Disclosure is Obligation; Concealment is Exception”. 2. Establishing the Compliance Unit which was appointed Besides, the MWA Information Committee has been appointed by MWA Board of Directors to study any new laws, regulations, since 1999 to promote good corporate image through accurate, and criteria related to the Board of Directors, executives, and staff complete and timely disclosure of information which allows all members so that they could be analyzed and defined as practical stakeholders to have easy access to the information. The guidelines for overall organization. Moreover, the guidelines derived information disclosure includes both financial and non-financial from the study were posted on an MWA CG Website to generate information through various channels including: total understanding among officials in the organization. • Annual Report 3. Appointing the MWA Corporate Governance Reviewing • The MWA Sustainable Development Report Committee to review the MWA Good Corporate Governance and • The MWA Website: www.mwa.co.th MWA Code of Conduct. The information that had been referred

80 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y to was taken from an International CG principles and standard 11. Participating in the Integrity & Transparency Assessment practice in leading domestic and oversea organizations as well (ITA) project. as Good Corporate Governance Principle of the State Enterprise 12. Studying and establishing the MWA CG Council. Policy Office, Ministry of Finance and the Stock Exchange of 13. Studying the CG network connectivity with external Thailand. There were studies of corporate governance in leading organizations. domestic and oversea organizations in order to apply with the 14. Setting the organization’s transparency index as an MWA to be up-to-date and suitable with the current situations and indicator for divisional levels. compliant with public administration principles and the law. In 15. Launching the White Organization Campaign in order to fiscal 2016, the MWA has created MWA Regulation No. 27 provide lecturing seminars of the transparent procurement emphasizing on the ethical standards of the MWA Governor and processes to the MWA stakeholders and employees in the topic employees B.E. 2559 (2015) to ensure the ethical performance of “Transparent Procurement with Moral Agreement.” of MWA was smooth, efficient and more obvious in term of practice. 16. Driving the National Strategy on the Prevention and 4. Relaying the knowledge of corporate governance to all Suppression of Corruption and the Memorandum of Understanding employees to raise their awareness of adopting the CG principles on cooperation in the prevention and suppression of corruption to their work through various channels including CG MAG journal, as follows: radio voice; ‘CG MeeDee’, ‘CG Delivery’, CG articles in the Tap • MWA Board of Directors signed the letter of Intent Water Journal, CG quizzes and CG MeeDee radio voice activities “Transparent MWA. Verifiable. No corruption.” on the monthly MWA’s CG website. • Organizing an exhibition in public seminar with a topic 5. Selecting CG leaders and role models who promote the of “Overhaul of Thai Anti-Corruption Procedure” ethical value and corporate culture. at Office of the National Anti-Corruption Commission. 6. Organizing the MWA CG Day event in order to promote • Participating in the International Anti-Corruption the employees’ awareness of Corporate Governance in Day under a concept of “Transparent Thailand.” operations and moving forward to becoming the transparent and at the Government Complex Commemorating corruption-free organization. The event was called “MWA CG His Majesty the King, the Ratthaprasasanabhakti 3D : Don’t give Don’t take Don’t corrupt” featuring an exhibition Building (Building B). of anti-corruption and reward distribution to the leaders and the • Organizing an academic exhibition in a workshop CG role model person as of 2016. “Direction of Corruption Prevention and Suppression 7. Incorporating morals and ethics in work orientation Development” at Office of the National Anti-Corruption courses for new employees; setting up a course “Good Governance Commission for the trainees of the Advanced Seedling” as part of promotion preparation courses and functional Corruption Prevention and Suppression Strategies competency development courses. Tests were carried out after Executives. the trainings. • MWA Executives, employee representatives and 8. Arranging the knowledge training classes of good operating officers participated in Anti-Corruption Day governance to employees and the work operators such as 2016 under the concept of “Kama Punishes Corruption” “The Draft of Public Procurement and Inventory Management” organized by the Anti-Corruption Organization and “Integrity & Transparency Assessment.” of Thailand. 9. Driving the MWA Good Corporate Governance and 17. Holding the events of ethics promotion as follows; Anti - corruption Network by arranging the network seminars and • Alms giving activity every first Friday of the month, workshops to share and exchange opinions regarding fraud and performing Dhamma service on major Buddhist Days, corruption in organization and defining roles of the Network. Dhamma worship and listening to monks chanting 10. Evaluating the work performance of Corporate and Dhamma lecturing activity. Governance within the organization through the tests of knowledge, • Contributions to society activities attitudes, behaviors and exposure to CG media of MWA employees Good governance promotion activities were also published and operators prior to and post communication. on www.mwa.co.th. A n n u a l R e p o r t 2 0 1 6 81 OrganizationOrganization Chart chart of MWA's Board of Directors of MWA’s Board of Directors

MWA Board of Directors

Advisor to Chairman of Board of Directors MWA Governor

MWA Audit Committee Office of MWA Board of Directors

Corporate Governance Procurement and Governor's Evaluation Planning and Development and Social Responsibility Supplies Subcommittee Subcommittee Subcommittee Subcommittee

Human Resources Management and Development Risk Management Welfare and Relations Governor Recruitment Subcommittee Subcommittee Affairs Subcommittee Subcommittee

Performance Follow-up Water Loss Management Information Technology Governor's Remuneration Subcommittee Subcommittee Strategy of MWA Subcommittee Consideration Subcommittee

82 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Appointment of Committees & Subcommittees (As of 30 September 2016)

1. Procurement Subcommittee Deputy Governor Member Gen. Veerun Chantasatkosol Chairman (Planning and Development) Mrs. Siriporn Luangnual Vice Chairman Chairman of Labor Union of MWA Member Mr. Wanchai Lawattanatrakul Member Assistant Governor Member and Mr. Surasak Satawiriya Member Secretary Mr. Piched Niamnud Member (Planning and Development) Mrs. Duangjai Tanticharatchai Member Director of Policy and Strategy Assistant Ms. Jantana Techasirinugool Member Department Secretary Ms.Tippawon Budsayaplakon Member Ms. Kanatwatda Supap Member MWA Improvement Subcommittee is responsible for Deputy Governor (Administration) Member establishing the MWA management strategies and annual action Deputy Governor Member plan; allocating budget in line with the MWA action plan as well (Engineering and Construction) as all aspects of operation plans ranging from water production Assistant Governor (Construction) Member and to waterworks system; providing consultation towards service Secretary management and investment along with approving financial Director of Project Management Assistant management, financial analysis report and financial status; Department Secretary managing and controlling investment budget in accordance with the action plan; providing guidelines on concerned MWA business Procurement Subcommittee is responsible for screening operation to enhance revenues; establishing procedures and the authorization requests for procurement and work contracts; benchmarks for continual monitoring and assessing the MWA approving changes in procurement and work contracts within performance in order to achieve the objectives and targets of the the confines of power of the MWA board of directors prior to organization; contemplating and amending law, regulations, submission to the MWA Board of Directors; and following up and agreements and contracts within the management sector for monitoring the implementation of contracts as seemed appropriate. greater flexibility in practice.

2. MWA Improvement Subcommittee 3. Corporate Good Governance (CG) and Corporate Mr. Bowon Vongsinudom Chairman Social and Environment Responsibility (CSR) Assoc.Prof. Chanin Tinnachote, Ph.D. Vice Chairman Subcommittee Mr. Nattakit Tangpoonsinthana Member Mr. Nattakit Tangpoonsinthana, Ph.D. Chairman Mrs. Siriporn Luangnual Member Mr. Somsak Suwansujarit Vice Chairman Governor Member Governor Member Assoc.Prof. Boonkiat Cheewatragoongit Member Gen. Noppadol Phakungkoon Member Mrs. Unchana Withayathamthat Member V.adm. Jiamsak Chantarasena Member Mr. Vararatana Chutimid Member Ms. Rasa Kanchanasai Member R.adm. Tawat Rungsantia Member Mr. Kriengkrai Suebsumpan Member Mr. Luechai Deethawon Member Mr. Chainat Chetiyanuwat Member Ms. Suchada Phanichayakul Member Mr. Peerawat Tiragarnkan Member Mr. Yongyuth Arpaichiratana Member A n n u a l R e p o r t 2 0 1 6 83 Mr. Samruay Mongkolporn Member Mr. Vichian Udomratanasilpa Member Mr.Keat Eungratanakorn Member Assoc.Prof. Prawit Suraneeranat Member Mr. Wisit Wongwiwat Member Mr. Wisit Wongwiwat Member Assistant Governor Member Mr. Ulysh Makmaitree Member (Office of MWA Board of Director) Mr. Therdthum Wongkalasin Member Chairman of Labor Union of MWA Member Mr. Chaovarin Kingkaew Member Assistant Governor Member and Mr. Surat Intrto Member (Office of Governor) Secretary Deputy Governor Member Director of Corporate Assistant (Planning and Development) Governance Department Secretary Deputy Governor Member (Engineering and Construction) Corporate Good Governance (CG) and Corporate Social Deputy Governor Member and Environment Responsibility (CSR) Subcommittee is (Water Production and Transmission) responsible for establishing; scrutinizing and approving good Assistant Governor Member and governance operation plan and corporate social and environment (Planning and Development) Secretary responsibility plan in accordance with any changes occurred and Director of Risk Management Assistant with international guidance; monitoring the operation status; Department Secretary suggesting the direction of business ethics including working procedures for directors, managers, employees; and staff members Risk Management Subcommittee is responsible for providing providing advice to the MWA Board of Directors where there is recommendation and support in formulating risk management a conflict regarding organization benefits; setting policy and policies, risk management process, acceptable; approving, public relation strategy to each of stakeholder groups; considering identifying, analyzing, and assessing risks and risk management and approving the MWA annual public relation plan; monitoring plan; providing recommendation for establishing business stability business operation in order to cultivate MWA’s good image and continuity; ensuring all preventive measures in the waterworks as well as reliability within public sector and setting guidance for system in order to tackle any potential crisis; supervising and the museum administration as well as allocating the supporting monitoring the implementation of risk management policy, plan budget. and process; screening and reviewing risk management report and establishing the culture and communication of appropriate 4. Risk Management Subcommittee risk management in the organization. Asst.Prof. Teekawuth Potapirom Chairman Mr. Bowon Vongsinudom Vice Chairman 5. MWA Relations Affairs Committee Assoc.Prof. Suwatana Chittaladakorn, Ph.D. Member Gen. Veerun Chantasatkosol Chairman Governor Member Selected Representative from Member Employer’s Representatives: Royal Irrigation Department Deputy Governor (Administration) Member (Mr. Sanya Saengpumpong) Assistant Governor (Office of Governor) Member V.adm. Supote Klangvichit Member Assistant Governor Member Mrs. Pankanitta Boonkrong Member (Accounting and Finance)

84 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Assistant Governor (Services 3) Member Mr. Vullop Phringphong Member Assistant Governor (Engineering) Member Assistant Governor Secretary Assistant Governor Member (Internal Audit Office) (Water Transmission and Distribution System) Assistant Governo Member Audit Committee is responsible for reviewing the MWA’s (Planning and Development) operation for its compliance with regulations, rules, guidance, Assistant Governor Member Cabinet’s resolution, and announcements or orders relevant to (Information Technology) the state enterprise operations; reviewing the accuracy and Assistant Governor Member credibility of financial report; monitoring the sufficiency and (Human Resource Management) effectiveness of internal control system, good governance process, and risk management process; monitoring and ensuring the MWA’s Employee’s Representatives: good internal audit system and examining the independence of Acting Sub Lt. Chaiyuth Homvong Member the internal audit unit. Mr. Sompop Pranswatdi Member Mr. Pravech Chamchalerm Member 7. Policy Implementation Monitoring Subcommittee Mr. Wanna Sreesod Member Mr. Vullop Phringphong Chairman Mr. Jaktree Mesombut Member Mr. Somsak Suwansujarit Vice Chairman Mr. Marut Puekpong Member V.adm. Nadaecho Kerdchoochuen Member Acting Lt. Ruengsil Kotchanin Member Mr. Rolyol Chitradon Member Mr. Paiwong Leelakan Member Mr. Wanchai Lawattanatrakul Member Mrs. Supranee Soloh Member Mrs. Lawan Chatrungchewan Member Director of Welfare and Secretary MWA Expert (Level 10) Labor Relations Affairs Department Assistant Governor Member (Water Production System) MWA Relations Affairs Committee has a duty under the Assistant Governor (Administration) Member Article 23 of the State Enterprise Labor Relations Act B.E. 2543 Assistant Governor (Engineering) Member (AD 2000); providing opinions on improving the effectiveness of Assistant Governor (Services) Member the state enterprise operations as well as promoting and developing Assistant Governor Member and labor relations; making compromise and ending conflicts within (Office of MWA Board of Director) Secretary the state enterprise; amending work regulations for the benefits Director of MWA Board of Director Assistant of the state enterprise employers and employees; providing Affairs Department Secretary counseling to solve employees or the labor union’s problems and complaints related to disciplinary punishment and providing Policy Implementation Monitoring Subcommittee is consultation to improve the employment situation. responsible for monitoring the implementation of policies formulated by the government; supervising ministries, and the 6. Audit Committee MWA Board of Directors; following up the implementation of V.adm. Nadaecho Kerdchoochuen Chairman Water Supply Improvement Project and other major projects Asst.Prof. Teekawuth Potapirom Member and reporting to the MWA Board of Directors on a monthly basis.

A n n u a l R e p o r t 2 0 1 6 85 8. Water Loss Monitoring and Water Pressure R.adm. Songwoot Boon-in Member Management Subcommittee Ms. Rasa Kanchanasai Member Assoc.Prof. Suwatana Chittaladakorn, Ph.D. Chairman Asst.Prof. Sitang Pilailar, Ph.D. Member Asst.Prof. Teekawuth Potapirom Vice Chairman Ms. Suchada Phanichayakul Member Assoc.Prof. Chanin Tinnachote, Ph.D. Member Mr. Vikrom Suwanchompoo Member Governor Member Mr. Trirong Khanom Member Mrs. Chutima Eamchotehawalit, Ph.D. Member Deputy Governor (Administration) Member Asst.Prof. Sitang Pilailar, Ph.D. Member Deputy Governor (Planning and Development) Member Mr. Sompop Sucharit, Ph.D. Member Mrs. Lawan Chatrungchewan Member Mr. Luechai Deethawon Member MWA Expert (Level 10) Mr. Vitaya Intachit Member Assistant Governor Member Mr. Somchai Chai-anuraks Member (Waterworks Academic Development) Deputy Governor (Western Services) Member Assistant Governor Member and Deputy Governor (Eastern Services) Member (Human Resource Management) Secretary Assistant Governor Member Director of Human Resources Assistant (Water Transmission and Distribution System) Development Department Secretary Assistant Governor (Services) Member and Director of Human Resources Assistant Secretary Management Department Secretary Director of Integrated Water Assistant Loss Management Technology Department Secretary Human Resources Management and Development Subcommittee is responsible for formulating human resource Water Lost Monitoring and Water Pressure Management management and human resource development policies and Subcommittee is responsible for developing strategies for the strategies that systematically support each other; considering effective water loss reduction; considering the water loss and administrative structure, employee’s salary and organizational water pressure management plan as well as ensuring the administration structure in the form of Business Unit (BU); providing achievement of the plans; accelerating the operation of the water advices to optimize human resource management and loss management; screening and allocating budget for water development; formulating policies and directions for the loss management activities; and providing recommendations management of the MWA Waterworks Academy in order to on the use of advanced water loss management technology. achieve the international recognition and standards; formulating policies; promoting and encouraging waterworks research, 9. Human Resources Management and development and innovations at an international level and Development Subcommittee governing and monitoring human resource management and Assoc.Prof. Suwatana Chittaladakorn, Ph.D. Chairman development activities. Mr. Somsak Suwansujarit Vice Chairman Mr. Nattakit Tangpoonsinthana, Ph.D. Member 10. MWA Governor’s Performance Appraisal Governor Member Subcommittee Mr. Arin Jira Member Mr. Somsak Suwansujarit Chairman Lt.Gen. Supamanat Parapob, Ph.D. Member Assoc.Prof. Suwatana Chittaladakorn, Ph.D. Vice Chairman Assoc.Prof. Suda Suwannapirom, Ph.D. Member Gen. Veerun Chantasatkosol Member 86 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Mrs. Lawan Chatrungchewan Secretary 12. MWA Governor Nomination Committee MWA Expert (Level 10) Gen. Veerun Chantasatkosol Chairman Assistant Governo Assistant Mr. Somsak Suwansujarit Vice Chairman (Office of MWA Board of Director) Secretary Mr. Bowon Vongsinudom Member Mr. Nattakit Tangpoonsinthana, Ph.D. Member The MWA Governor’s Performance Appraisal Subcommittee Mrs. Siriporn Luangnual Member is responsible for the MWA Governor’s performance appraisal Mrs. Lawan Chatrungchewan Secretary and subjecting to approval of the MWA Board of Directors as well MWA Expert (Level 10) as conducting performance appraisal within the specified period. Assistant Governor Assistant (Office of MWA Board of Director) Secretary 11. MWA Information Technology Strategic Planning Subcommittee MWA Governor Nomination Committee is responsible for Assoc.Prof. Chanin Tinnachote, Ph.D. Chairman setting criteria, standards and method of selection and nominating Mrs. Siriporn Luangnual Vice Chairman the best-qualified person who has broad knowledge, professional Mr. Royol Chitradon Member skills/abilities and experiences with appropriate qualification Governor Member following in Section 8 ter. of the Act on Standards for Qualification Gen. Skunchai Sirireong Member of Board of Director Members and Employees of State Enterprise Dr. Khanat Kruthkul Member (No. 6) , B.E. 2518 (1975) in order to appoint in a position of MWA Assoc.Prof. Asanee Kawtrakul, Ph.D Member Governor and then present the name of nominee to MWA Board Ms. Jantana Techasirinugool Member of Directors. Mr. Jirasak Kananukul Member Mr. Peera Teerawatana Member 13. MWA Governor Compensation Committee Deputy Governor Member Assoc.Prof. Suwatana Chittaladakorn, Ph.D. Chairman (Engineering and Construction) Assoc.Prof. Chanin Tinnachote, Ph.D. Vice Chairman Deputy Governor (Western Services) Member Selected Representative from Member Deputy Governor (Information Technology) Member State Enterprise Policy Office Deputy Governor Member Mrs. Lawan Chatrungchewan Secretary (Water Production and Transmission) Member MWA Expert (Level 10) Assistant Governor (Information Technology) and Secretary Assistant Governor Assistant Director of Technology Development and Assistant (Office of MWA Board of Director) Secretary Support Department Secretary MWA Governor Compensation Committee is responsible for MWA Information Technology Strategic Planning drafting the MWA Governor Employment contract, considering Subcommittee is responsible for providing recommendation and negotiating the appropriate compensation with the nominee and in-depth IT information; directing and formulating IT for MWA Governor. Then, the result of MWA Governor Selection strategies in order to promote good corporate governance on IT and the draft of MWA Governor Employment contract will be management; monitoring IT administration in order to report the presented to MWA Board of Directors and Ministry of Finance for MWA Board of Director on a quarterly basis. approval.

A n n u a l R e p o r t 2 0 1 6 87 Meeting Attendance and Remuneration of Directors, Committee and Subcommittee

No. Name-Surname Position Board of Directors Board Risk Management Subcommittee Audit Committee Governor’s MWA Performance Appraisal Subcommittee Relations Affairs Committee Subcommittee Procurement Improvement MWA Subcommittee

(12 Meetings) (12 Meetings) (12 Meetings) (6 Meetings) (12 Meetings) (11 Meetings) (12 Meetings) 1 Mr. Chareon Passara Chairman 12/12 2 VADM. Nadaecho Kerdchoochuen Director 12/12 12/12 3 Gen. Veerun Chantasatkosol Director 9/12 6/6 12/12 11/12 4 Mr. Manas Jamveha Director 18 วัน 1/11 5 Assoc.Prof. Suwatana Chittaladakorn, Ph.D. Director 12/12 12/12 6/6 6 Mr. Bowon Vongsinudom Director 10/12 12/12 12/12 7 Mr. Vudhibhongse Vibulyawongse Director 6/7 8/12 8 Asst.Prof. Teekawuth Potapirom Director 12/12 12/12 12/12 9 Mr. Nattakit Tangpoonsinthana Director 12/12 5/12 10 Mr. Vullop Phringphong Director 11/12 4/12 4/6 5/11 6/12 11 Mr. Somsak Suwansujarit Director 11/12 2/6 12 Assoc.Prof. Chanin Tinnachote, Ph.D. Director 11/12 1/12 11/12 13 นางศิริพร เหลืองนวล Director 6/6 5/11 5/12 14 Mr. Thanasak Watanathana Director 12/12 10/12 11/12

Remarks : ล�ำดับที่ 10-12 ได้รับการแต่งตั้งจากคณะรัฐมนตรี ให้ด�ำรงต�ำแหน่งกรรมการ กปน. ตั้งแต่วันที่ 9 ธันวาคม 2557 ล�ำดับที่ 13 ได้รับการแต่งตั้งจากคณะรัฐมนตรี ให้ด�ำรงต�ำแหน่งกรรมการ กปน. ตั้งแต่วันที่ 12 เมษายน 2559 ล�ำดับที่ 4 ด�ำรงต�ำแหน่ง 18 วัน ลาออกจากต�ำแหน่งตั้งแต่วันที่ 19 ตุลาคม 2558 ล�ำดับที่ 7 ครบวาระเกษียณอายุ 65 ปี ในวันที่ 18 พฤษภาคม 2559

88 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Meeting Allowance from All Total Committee Fixed Bonus Remuneration คณะอนุกรรมการกำ � หนด กลยุทธ์ด้านเทคโนโลยี สารสนเทศ ของ กปน. คณะอนุกรรมการ ธรรมาภิบาล (CG) และ กิจกรรมเพื่อสังคม (CSR) Policy Implementation Monitoring Subcommittee Water Lost Monitoring and Water Pressure คณะทำ � งานบริษัท ส.สหมิตร คณะทำ � งานพิจารณาอุทธรณ์ Human Resources Management and Development (12 Meetings) (12 Meetings) (12 Meetings) (12 Meetings) (12 Meetings) (1 Meetings) (11 Meetings) (Baht) (Baht) (Baht) (Baht) 150,000.00 220,000.00 195,937.50 565,937.50 12/12 390,000.00 110,000.00 156,750.00 656,750.00 1/1 386,250.00 110,000.00 156,750.00 653,000.00 1/11 33,750.00 5,806.45 7,584.68 47,141.13 12/12 11/11 418,750.00 110,000.00 156,750.00 685,500.00 8/12 385,000.00 110,000.00 156,750.00 651,750.00 8/12 1/2 222,500.00 75,483.86 99,022.18 397,006.04 12/12 405,000.00 110,000.00 156,750.00 671,750.00 3/12 12/12 8/11 361,250.00 110,000.00 156,750.00 628,000.00 4/12 2/2 1/1 312,000.00 110,000.00 156,750.00 578,750.00 9/12 10/12 6/11 328,750.00 110,000.00 156,750.00 595,500.00 12/12 11/12 373,750.00 110,000.00 156,750.00 640,500.00 4/12 168,750.00 46,333.27 73,585.41 288,668.68 12/12 12/12 12/12 9/11 360,000.00 110,000.00 156,750.00 626,750.00 4,295,750.00 1,447,623.58 1,943,629.77 7,687,003.35

A n n u a l R e p o r t 2 0 1 6 89 Compliance with Official Information Act, B.E. 2540

Background 4. By-laws, resolutions of the Council of Ministers, MWA is aware of the “rights to know” of people therefore, regulations, orders, circulars, Rules, work pattern, MWA had established the MWA Information Center in 1999 under policies or interpretations only insofar as they are principle of “Disclosure is an Obligation, Concealment is made or issued to have the same force as by-laws Exception.” and operated based on the government’s transparency and intended to be of general application to private standard under the Official Information Act, B.E. 2540 in order for individuals concerned. the public to get access, inspect or study the official operation information. The MWA Information Center, under the responsibility • Right to official information inspection under section 9 of Corporate Communication Department, is located on the first Government sector units have to provide following floor of MWA head office building. information at least, for public access and review 1. A result of consideration or a decision which has The public right as stated in the Official Information a direct effect on a private individual including a Act, B.E. 2540 dissenting opinion and an order relating thereto; • The public right to know is stated in section 7 2. A policy or an interpretation which does not fall A State agency shall publish the following official within the scope of the requirement of publication information in the Government Gazette. in the Government Gazette under section 7 (4); 1. The structure and organization of its operation; 3. A work-plan, project and annual expenditure 2. The summary of important powers and duties and estimate of the year of its preparation; operational methods; 4. A manual or order relating to work procedure of 3. Contact address for contact with the State agency State officials; in order to request and obtain information or advice; 5. The published material which is referred to the Government Gazette; 6. A concession contract, agreement of a monopolistic nature or joint venture agreement with a private individual for the provision of public services; 7. A resolution of the Cabinet of Ministers or of such Board of Committee as established by law or by a resolution of the Cabinet of Ministers; 8. Other information as determined by the Board.

• Right to official information request under section 11 If any person making a request for any official information other than the official information already published in the Government Gazette under section 7 or already made available for public review under section 9 or already made available for public studies under section 26, and such request makes a reasonably apprehensible mention of the intended information, the responsible State agency shall provide it to such person within a reasonable period of time, unless the request is made for an excessive amount or frequently without reasonable cause. 90 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Performance in 2016 Hold a meeting to bring the information under section • Appointment of the Board of the MWA Information 9 clause1 (8) of Official Information Act, B.E. 1997 to exhibit in Center the Information Center and to identify the divisions in charge of There was a command to appoint the current Board storing and securing the data-according to Office of the Permanent of the MWA Information Center on 5 September 2016 of which Secretary, the Prime Minister’s Office at 0108/4279-and submitted Assistant Governor (Governor Office) was a Chairman and also the report to the Office of the Official Information Commission other representatives from various divisions were Board (O.I.C.). members according to command at 497/2016 • Hold a Seminar of Official Information Act, B.E. • Improvement of the MWA Information Center 2016 Improvement and development of the MWA On 4 August 2016, MWA had hold a special seminar Information Center for better image by adjusting the landscapes in topic of “Knowledge of Official Information Act, B.E. 2540” in of the MWA Information Center. Organizing documents based order to create understandings of the government’s disclosure on their categories and indexing documents to facilitate the and release of information and realize the public rights to access customers in searching documents. In addition, there was also to information so that the operators could apply in their works another channel which was MWA Information Center webpage effectively in accordance with the Official Information Act. A located on www.mwa.co.th topic “About MWA” representative of the Office of the Official Information Commission, For the year 2016, MWA had provided information Office of the Permanent Secretary, the Prime Minister’s Office service to people at Information Center room for total of 9 persons was the guest speaker. due to the current communication technology facilitating in the Moreover, the MWA had stressed the importance of access to information promptly. So most of people switch to use strengthening the potential of information providers by having internet for searching government information. Moreover, there them joining the test regarding the Official Information Act, B.E. were the telephone inquiries for 802 persons and the most 1997 for the year 2016 at the Office of the Official Information frequently asked question was the telephone of each branch office Commission, Office of the Permanent Secretary, the Prime and bill payment channels. Minister’s Office, Government House of which the MWA’s personnel had passed through the test criteria and ready to provide • Hold a meeting of Information Operation based on information service based the transparency standard of Transparency Standard and Transparency Index of Government government’s agencies and could be monitored by public in Agencies accordance with Official Information Act, B.E. 1997.

A n n u a l R e p o r t 2 0 1 6 91 Reports and Financial Statements

92 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Report of the Audit Committee The Metropolitan Waterworks Authority (MWA) passed a monitored risk management of all lines of operation to ensure resolution at the meeting No. 1/2015 on 27 January 2015 to appoint that the risk management plan is effective in controlling or the Audit Committee of the MWA which consists of mitigating any threats to achievement of the organization’s 1. Mr. Vudhibhongse Vibulyawongse as the Chairman goal of operation to an acceptable level. And also considering 2. Vice Admiral Nadaecho Kerdchoochuen as the member and reviewing the efficiency and appropriateness of the risk 3. Assistant Professor, Teekawuth Potapirom as the member management process constantly, as well as providing Assistant Governors (Internal Audit) Office) act as the suggestion to the in-charged division for improvement. Secretary of the Audit Committee and the Audit Committee had 4. Compliance with Relevant Laws, Rules and appointed Mrs. Wilai Chatthanrassami as the Committee’s Financial Regulations monitored, discussed with the management and Reports and Financial Statements Accounting Specialist. reviewed the audit results of the Internal Audit Office to ensure However, Mr. Vudhibhongse Vibulyawongse reached 65 that MWA strictly complies with the laws, rules and regulations. years of age on 19 May 2016, resulting in his discharge of the 5. Governance and Auditing Development reviewed Audit Committees, therefore, the MWA Board of Directors passed the operation of the Internal Audit Office according to the Annual a resolution on appointing a new set of Audit Committee in Meeting Audit Plan as well as the audit results by providing suggestion No. 5/2016 on 19 May 2016. The Committee consists of three and monitoring the progress of solutions in accordance with directors including; the significant issues in the audit report. The Internal Audit 1. Vice Admiral Nadaecho Kerdchoochuen as the Chairman Office also approved the Internal Audit Charter, the MWA 2. Assistant Professor, Teekawuth Potapirom as the member Strategic Plan (2017-2021), Audit Plan 2016, and the Manual 3. Mr. Wanlop Prinkpong as the member on State Enterprise’s Internal Audit 2016; reviewed the Assistant Governors (Internal Audit) Office) act as the suitability of Internal Audit Office’s human resources, along Secretary of the Audit Committee and Mrs. Wilai Chatthanrassami with other resources management involving appointment, as the Committee’s Financial Accounting Specialist. rotation, promotion, awarding, and the personnel training plans In fiscal year 2016, the Audit Committee held a total of to ensure consistency with changes in the future. The Internal 12 meetings. There were discussions and exchanges of opinions Audit Office promoted internal auditors to improve their with top executives, internal auditors and the delegates from the knowledge and skills and obtain a professional certification in Office of the Auditor General. The summary of their working practice internal audit and encouraged to hire professional consultants runs in accordance with the scope of duty specified by the MWA for internal audit assessment and development. Committee as well as in the regulations of Ministry of Finance 6. Audit Committee’s Quality Control the Audit under the section of Audit Committee and Internal Audit Office for Committee had reviewed and improved the Audit Committee state enterprise 2012, Manual on State Enterprise’s Internal Audit, Charter, and conducted both the Committee’s performance Ministry of Finance, and the Audit Committee Charter is as follows: assessment and self-assessment in response to the best 1. Financial Reports reviewed the quarterly and annual practice of State Enterprise Policy Office, under the Ministry financial reports; disclosed important information to ensure that of Finance. the financial statements were presented sufficiently and timely; In summary for the fiscal year 2016, the Audit complied to the standards of financial report and accounting in Committee considered that MWA strictly and continuously order to ensure the accuracy as well as credibility of the MWA’s adhered to good governance principles, and generated the financial report; and revised significant accounting policies to accurate financial reports based on the generally accepted ensure that all items in the financial statements were presented financial reporting and accounting standards. There were thoroughly, accurately, appropriately, and beneficially to the users. effective risk management and effective internal control system, 2. Internal Control reviewed the efficiency, effectiveness and all units had performed correctly in compliance with the and adequacy of the internal audit system by considering the related laws and regulations. audit results of the Internal Audit Office and the Office of Auditor General of Thailand delegates; quarterly reported the performance results regarding the internal audit as well as important errors and solutions to the Board of Directors to encourage top executives to implement an adequate and efficient internal control system. 3. Risk Management reviewed the result of performance Vice Admiral Nadaecho Kerdchoochuen based on the risk management plan of MWA for the year 2016; The MWA’s Chairman of the Audit Committee A n n u a l R e p o r t 2 0 1 6 93 Report of the Board of Directors’ Responsibility for Financial Report

The Board of Directors of the Metropolitan Waterworks supervise the auditing, the review of the financial statement Authority (MWA) is responsible for financial statement by and the internal control with efficiency, to ensure the accounting directing the preparation of financial statement in accordance records are correct, fully adequate, and punctual, and to prevent with the generally accepted accounting standards. There is an fraud and irregular conduct. adequate disclosure of significant information in the Notes to The MWA Board of Directors has considered that the the Financial Statement as well as certified by the Office of the financial statement of the Metropolitan Waterworks Authority Auditor General. reports the financial status, performance results, and changes The Board of Directors has appointed the MWA Audit in equity and cash flow accurately in the subject matters under Committee which comprises of Independent Directors to generally accepted accounting standards.

(Mr. Chareon Passara) Chairman, MWA Board of Directors

94 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Auditor's Report

To The Board of Directors of Metropolitan An audit involves performing procedures to obtain Waterworks Authority audit evidence about the amounts and disclosures in the The Office of the Auditor General of Thailand has financial statements. The procedures selected depend on audited the financial statements of Metropolitan Waterworks the auditor’s judgment, including the assessment of the risks Authority, which comprise the statements of financial position of material misstatement of the financial statements, whether as of September 30, 2016, and the related statements of income, due to fraud or error. In making those risk assessments, comprehensive income, changes in equity and cash flows for the auditor considers internal control relevant to the entity’s the year then ended, and a summary of significant accounting preparation and fair presentation of the financial statements policies and other explanatory information. in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an Management’s Responsibility for the Financial opinion on the effectiveness of the entity’s internal control. Statements An audit also includes evaluating the appropriateness of Management is responsible for the preparation and accounting policies used and the reasonableness of accounting fair presentation of these financial statements in accordance estimates made by management, as well as evaluating with Thai Financial Reporting Standards, and for such internal the overall presentation of the financial statements. control as management determines is necessary to enable The Office of the Auditor General of Thailand believes the preparation of financial statements that are free from that the audit evidence the Office of the Auditor General of material misstatement, whether due to fraud or error. Thailand has obtained is sufficient and appropriate to provide a basis for the Office of the Auditor General of Thailand’s audit Auditor’s Responsibility opinion. The Office of the Auditor General of Thailand’s responsibility is to express an opinion on these financial Opinion statements based on the audit. The Office of the Auditor General In the Office of the Auditor General of Thailand’s of Thailand conducted the audit in accordance with Thai opinion, the financial statements referred to above present Standards on Auditing. Those standards require that the Office fairly, in all material respects, the financial position of of the Auditor General of Thailand comply with ethical Metropolitan Waterworks Authority, respectively, as of requirements and plan and perform the audit to obtain September 30, 2016, and their financial performance and cash reasonable assurance about whether the financial statements flows for the year then ended, in accordance with Thai Financial are free from material misstatement. Reporting Standards.

(Mrs. Patchara Larpluechai) Director of Financial Audit Office No.13

(Mrs. Pranee Kirirat) Technical expertise of the Auditor General Acting Director–in-charge

A n n u a l R e p o r t 2 0 1 6 95 METROPOLITAN WATERWORKS AUTHORITY Statements of FinancialMETROPOLITAN Position WATERWORKS AUTHORITY As of 30 September, 2016 STATEMENTS OF FINANCIAL POSITION AS OF SEPTEMBER 30, 2016 Unit : Baht Note 2016 2015

ASSETS Current assets Cash and cash equivalents 4.2 6.1 1,276,412,675 4,951,390,585 Current investments 6.2 12,024,075,486 7,018,167,573 Trade accounts receivable 4.3 6.3 469,964,295 519,061,625 Accrued revenue of water sales, meter fees and raw waters 6.4 869,439,077 896,308,453 Inventories and supplies 4.4 6.5 170,972,586 108,006,432 Other current assets 6.6 62,647,828 71,094,726 Total current assets 14,873,511,947 13,564,029,394 Non-current assets Long-term Investment 750,000,000 200,000,000 Property, plant and equipment 4.5 6.7 46,245,870,228 47,201,604,709 Intangible assets 4.6 6.8 263,823,424 280,422,800 Works under construction 4.7 6.9 5,897,435,060 5,404,805,570 Advance payment 6.1 179,324,458 90,962,359 Other non-current assets 44,470,936 9,363,979 Total non-current assets 53,380,924,106 53,187,159,417 Total assets 68,254,436,053 66,751,188,811

The accompanying notes are an integral part of these financial statements.

96 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y METROPOLITAN WATERWORKS AUTHORITY Statements of FinancialMETROPOLITAN WATERWORKSPosition AUTHORITY As of 30 September, 2016 STATEMENTS OF FINANCIAL POSITION AS OF SEPTEMBER 30, 2016 Unit : Baht Note 2016 2015

LIABILITIES AND EQUITY Current liabilities Trade accounts payable 1,249,746,580 1,113,294,508 Current portion of long-term loans 6.11 244,659,741 216,063,312 Accrual remittance to the Ministry of Finance 6.12 1,714,000,000 1,704,000,000 Other current liabilities 6.13 1,723,973,773 1,820,269,247 Total current liabilities 4,932,380,094 4,853,627,067 Non-current liabilities Long-term loans 6.11 1,682,483,750 1,573,956,525 Employee benefit obligations 6.14 1,628,026,362 1,711,499,487 Customers' guarantee deposits 1,597,615,946 1,552,333,256 Deferred revenues 6.15 2,308,741,567 2,120,707,542 Other non-current liabilities 6.16 286,645,486 239,450,150 Total non-current liabilities 7,503,513,111 7,197,946,960 Total liabilities 12,435,893,205 12,051,574,027 Equity Capital 6.17 8,386,847,139 8,386,847,139 Unapporpriated retained earnings 47,431,695,709 46,312,767,645 Total equity 55,818,542,848 54,699,614,784 Total liabilities and equity 68,254,436,053 66,751,188,811

The accompanying notes are an integral part of these financial statements.

(Signed)Thanasak Watanathana (Signed)Wasana Nakpiphatkul (Mr.Thanasak Watanathana) (Mrs.Wasana Nakpiphatkul) Governor Director of Accounting Department

A n n u a l R e p o r t 2 0 1 6 97 METROPOLITAN WATERWORKS AUTHORITY Statements of IncomeMETROPOLITAN WATERWORKS AUTHORITY STATEMENTS OF INCOME For the Years Ended 30 September, 2016 FOR THE YEARS ENDED SEPTEMBER 30, 2016 Unit : Baht Note 2016 2015 Operating revenues Water sales 16,763,673,836 16,822,907,744 Water meter fees 934,911,288 912,329,016 Tab water connection fees 391,574,941 410,045,821 Work contract revenues 809,138,107 716,955,163 Other operating income 774,706,500 715,557,135 Total operating revenues 19,674,004,672 19,577,794,879 Operating expenses Changes in inventories of finished goods and work in progress 207,020 (61,819) Work performed by the entity and capitalized (30,354,892) (34,593,503) Raw materials and consumables used 6.18 2,506,300,106 2,588,303,687 Directors remuneration 6.19 21,354,345 21,062,371 Employee benefit expenses 3,381,125,806 3,346,341,096 Depreciation and amortization expenses 4,829,024,093 4,704,290,869 Other operating expenses 6.20 2,067,129,148 2,062,348,814 Total operating expenses 12,774,785,626 12,687,691,515 Profit from operating 6,899,219,046 6,890,103,364 Other revenues and expenses Interest income 209,269,211 232,876,849 Other revenues 190,959,992 106,544,830 Other expenses (2,561,431) (2,466,353) Gains ( losses) on foreign exchange rate 6.21 (70,739,649) (15,625,909) Total Other revenues and expenses 326,928,123 321,329,417 Profit before finance cost 7,226,147,169 7,211,432,781 Finance costs (56,465,343) (61,462,515) Profit for the year 7,169,681,826 7,149,970,266

The accompanying notes are an integral part of these financial statements.

98 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y METROPOLITAN WATERWORKS AUTHORITY Statements of IncomeMETROPOLITAN WATERWORKS AUTHORITY STATEMENTS OF COMPREHENSIVE INCOME For the Years Ended 30 September, 2016 FOR THE YEARS ENDED SEPTEMBER 30, 2016 Unit : Baht Note 2016 2015

Profit for the year 7,169,681,826 7,149,970,266 Other comprehensive income Items that will not be reclassified to profit or loss in subsequent periods Actuarial Gains (Losses) 6.14 53,435,331 (177,942,186) Total comprehensive income for the year 7,223,117,157 6,972,028,080

The accompanying notes are an integral part of these financial statements.

A n n u a l R e p o r t 2 0 1 6 99 METROPOLITAN WATERWORKS AUTHORITY Statements of Changes In Equity For the Years Ended 30 September, 2016 METROPOLITAN WATERWORKS AUTHORITY STATEMENTS OF CHANGES IN EQUITY FOR THE YEARS ENDED SEPTEMBER 30, 2016 Unit : Baht

Initial Government Total Capital Unappropriated Total Capital Budget retained equity earnings Balance as of October 1, 2014 1,192,708,301 7,194,138,838 8,386,847,139 42,960,879,804 51,347,726,943 The effect of changes in accounting errors - - - (13,140,239) (13,140,239) Balance after Adjustment 1,192,708,301 7,194,138,838 8,386,847,139 42,947,739,565 51,334,586,704 Remittance to Ministry of Finance - - - (3,607,000,000) (3,607,000,000) Total comprehensive income for the year - - - 6,972,028,080 6,972,028,080 Balance as of September 30, 2015 1,192,708,301 7,194,138,838 8,386,847,139 46,312,767,645 54,699,614,784

Balance as of October 1, 2015 1,192,708,301 7,194,138,838 8,386,847,139 46,312,767,645 54,699,614,784 The effect of changes in accounting errors - - - (2,514,189,093) (2,514,189,093) Balance after Adjustment 1,192,708,301 7,194,138,838 8,386,847,139 43,798,578,552 52,185,425,691 Remittance to Ministry of Finance - - - (3,590,000,000) (3,590,000,000) Total comprehensive income for the year - - - 7,223,117,157 7,223,117,157 Balance as of September 30, 2016 1,192,708,301 7,194,138,838 8,386,847,139 47,431,695,709 55,818,542,848

The accompanying notes are an integral part of these financial statements.

100 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y METROPOLITAN WATERWORKS AUTHORITY STATEMENTS OF CHANGES IN EQUITY FOR THE YEARS ENDED SEPTEMBER 30, 2016 Unit : Baht

The accompanying notes are an integral part of these financial statements.

A n n u a l R e p o r t 2 0 1 6 101 METROPOLITAN WATERWORKS AUTHORITY

Statements of CashMETROPOLITAN Flows WATERWORKS AUTHORITY For the Years Ended 30 September, 2016 STATEMENTS OF CASH FLOWS FOR THE YEARS ENDED SEPTEMBER 30, 2016 Unit : Baht 2016 2015 Cash flows from operating activities : Profit for the year 7,169,681,826 7,149,970,266 Adjustment of net income to cash received (paid) From operating activities Depreciation 4,766,025,967 4,617,059,001 Amortization - intangible assests 62,941,016 87,174,758 Amortization 57,110 57,110 Doubtful accounts 3,220,627 4,198,096 (Gains) losses on foreign exchange rate 129,596,574 28,320,615 (Gains) losses from disposal of assets (9,165,994) (5,236,725) (Gains) losses from disposal of obsolete materials and supplies (19,931,098) (16,032,422) Finance costs 56,465,343 61,462,515 Interest income (209,269,211) (232,876,849) Revenues from donated assets (401,276,619) (357,831,299) Employee benefit obligations (29,388,867) - Other revenues (24,621,510) (17,133,237) Operating income before changes in operating assets and liabilities 11,494,335,164 11,319,131,829 Operating assets (increase) decrease Trade accounts receivable 46,152,397 12,297,514 Accrued revenue of water sales, meter fees and raw waters 26,869,376 (31,520,362) Inventories 98,352,046 143,663,138 Other current assets (12,837,111) 4,662,826 Other non-current assets (35,439,760) 566,199 Operating liabilities increase (decrease) Trade accounts payable (1,201,862,490) (867,228,465) Other current liabilities (2,921,464) 177,543,407 Provision for employee benefits (648,927) 63,369,731 Customers' guarantee deposits 45,282,690 52,544,507 Other non-current liabilities 46,960,482 (34,254,332) Bonus paid to Board of Directors and Employees from last year 3,003,574 9,585,668 Net cash from operating activities 10,507,245,977 10,850,361,660

The102 accompanyingM e t r o p noteso l i t a aren W an a t integrale r w o r k parts A uof t hthese o r i t financialy statements. METROPOLITAN WATERWORKS AUTHORITY

Statements of CashMETROPOLITAN Flows WATERWORKS AUTHORITY For the Years Ended 30 September, 2016 STATEMENTS OF CASH FLOWS FOR THE YEARS ENDED SEPTEMBER 30, 2016 Unit : Baht 2016 2015

Cash flows from investing activities Cash paid for short-term investments (5,005,907,913) (3,006,090,264) Cash paid for long-term investments (550,000,000) (200,000,000) Interest received 230,709,319 207,979,278 Proceeds from disposals of property, plant,and equipment 54,875,859 51,109,512 Proceeds from disposal of obsolete materials and supplies 19,992,003 16,574,755 Payments of fixed assets acquisition (2,683,365,736) (3,049,222,133) Net cash used in investing activities (7,933,696,468) (5,979,648,852) Cash flows from financing activities Proceeds from borrowings 143,591,916 250,172,525 Repayment on borrowing (228,729,089) (200,671,604) Cash paid for interest expenses (56,940,246) (60,947,748) Remittance to Ministry of Finance (6,106,450,000) (4,118,000,000) Net cash used in financing activities (6,248,527,419) (4,129,446,827) Net increase(decrease) in cash and cash equivalents (3,674,977,910) 741,265,981 Cash and cash equivalents at the beginning of the year 4,951,390,585 4,210,124,604 Cash and cash equivalents at the ending of the year 1,276,412,675 4,951,390,585

The accompanying notes are an integral part of these financial statements.

A n n u a l R e p o r t 2 0 1 6 103 - 10 -

METROPOLITAN WATERWORKS AUTHORITY METROPOLITAN WATERWORKSNOTES TO THE FINANCIAL AUTHORITY STATEMENTS Notes to the FinancialFOR THE YEARS Statements ENDED SEPTEMBER 30, 2016 **************************************** For the Years Ended 30 September, 2016 1. GENERAL INFORMATION

Established and Objective Metropolitan Waterworks Authority (MWA) is the state enterprise under the Metropolitan Waterworks Authority Act, B.E. 2510 (1967) and its amendment with objectives as follows, 1.1 to survey and provide raw water sources and acquire raw water for use in the waterworks. 1.2 to produce, supply and distribute treated water in the Bangkok Metropolis, Nonthaburi and Samut Prakan provinces and control the standard of private waterworks system in such areas. 1.3 to engage in other related business or beneficial to MWA. The head office located at 400 Prachachuen Road, Laksi, Bangkok, 10210

2. BASIS OF PREPARATION AND PRESENTATION OF THE FINANCIAL STATEMENTS The financial statements have been prepared in accordance with Thai Generally Accepted Accounting Principles under the Accounting Act, B.E.2543 being these Thai Financial Reporting Standards issued under the Accounting Profession Act, B.E. 2547 and presents its financial statements in compliance with the notification of the Department of Business Development Definition of the abbreviated components required in the financial statements B.E. 2554.

3. New financial reporting standards 3.1 Financial reporting standards that became effective in the current year

MWA has adopted the revised (revised 2014) and new financial reporting standards issued by the Federation of Accounting Professions which become effective for fiscal years beginning on or after 1 January 2015. These financial reporting standards were aimed at alignment with the corresponding International Financial Reporting Standards, with most of the changes directed towards revision of wording and terminology, and provision of interpretations and accounting guidance to users of standards. However, some of these standards involve changes to key principles, which are summarised below:

TAS 1 (revised 2014) Presentation of Financial Statements This revised standard requires that the entity to group items presented in other comprehensive income (OCI) on the basis of whether they are potentially reclassifiable to profit or loss subsequently. The statement of comprehensive income has been represented, accordingly. This standard impacts to the presentation of other comprehensive income in the statements of comprehensive income of the MWA.

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TAS 16 (revised 2014) Property, Plant and Equipment This revised standard indicates that spare part, stand-by equipment and servicing equipment are recognised as property, plant and equipment (PPE) when they meet the definition of PPE. Otherwise, such items are classified as inventory. This standard does not have any impact on the MWA financial statements.

TAS 19 (revised 2014) Employee Benefits This revised standard has changed accounting methods for Post-employment benefits plan and Other long- term employee benefits plan at some issues as follow: Post-employment benefits plan The revised standard requires that the entity 1) recognize the remeasurements of the net defined benefit liability immediately in other comprehensive income and cancel the other alternative that was indicated. 2) recognize unvested past-service costs immediately in profit and losses when a plan amendment. Other long-term employee benefits plan This revised standard does not permit an entities recognize the remeasurement of Other long-term employee benefits in other comprehensive income. This standard does not have any impact on the MWA financial statements.

3.2 Thai Financial Reporting Standards (TFRS) not yet adopted The Federation of Accounting Professions issued a number of the revised (revised 2015) which is effective for fiscal years beginning on or after 1st January 2016. These financial reporting standards were aimed at alignment with the corresponding International Financial Reporting Standards. The MWAs management believes that the revised and new financial reporting standards and accounting treatment guidance will not have any significant impact on the financial statements when it is initially applied.

4. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES 4.1 REVENUE AND EXPENSES RECOGNITION are recognized on accrual basis. 4.2 CASH AND CASH EQUIVALENTS Cash and cash equivalents comprise cash on hand, deposits held at call with banks but do not include deposits with banks which are held to maturity, and other short-term highly liquid investments with maturities of three months or less from the date of acquisition and without restriction of use and that are subject to an insignificant risk of change in value. A n n u a l R e p o r t 2 0 1 6 105

- 12 -

4.3 TRADE ACCOUNTS RECEIVABLE AND ALLOWANCE FOR DOUBTFUL ACCOUNTS Trade Accounts receivable are stated at original invoice amount less allowance for doubtful accounts. Allowance for doubtful accounts computed from percentage of the outstanding balance of trade accounts receivable except trade accounts receivable from government agencies and state enterprises. The estimation has been based on the Ministry of Finance regulation regarding the accounting and finance of state enterprises B.E. 2548 as follow : Outstanding period Percentage of Allowance for Doubtful Accounts Over 6 months - 1 Year 50 Over 1 Year 100

4.4 INVENTORIES Inventories are valued at the lower of cost price or net realizable value, Consist of: 4.4.1 Materials and suppiles use in MWAs operation such as pipes, water meter and chemical are valued at cost moving average method. For disposal obsolete materials, materials awaiting for checking and material awaiting to exchange will have an allowance for loss with the same amount. Obsolete materials by dismantling of assets valued at book values. 4.4.2 Finished Goods comprises of drinkable bottle cost moving average method. 4.5 PROPERTY , PLANT AND EQUIPMENT Property, plant and equipment are stated at cost on the date of acquisition or the completion of constructions, less accumulated depreciation. The cost of assets includes the acquisition price and other necessary expenses in making them ready to operate. Depreciation of plant and equipment is calculated by reference to their costs on a straight-line basis over the estimated useful lives as follows : - Useful lives (Years)

Land improvement 30 Building and factory 30 Machinery and equipment 5, 10, 20, 25 Pipe and tunnel 10, 25, 35 Meter 5 , 8 Office equipments 5 Vehicles 5 , 8 Donated assets recorded with deferred revenue. Donated assets depreciation is charged as operating expense.

106 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y - 13 -

4.6 INTANGIBLE ASSETS Intangible assets are the right to use the digital data map and the computer softwere presented at cost deducted by accumulated amortization expense. Amortization is charged to the income statement on a straight line basis according to the 5-20 years estimated useful life of assets.

4.7 WORKS UNDER CONSTRUCTION All costs related directly to qualifying assets, and its assets under construction are recorded as works under construction. When the construction is completed and prepare the assets for its intended use,its cost will be transferred to property, plant and equipment.

4.8 BORROWING COSTS Borrowing costs are Interest expense , finance charges and exchange differences arising from foreign currency borrowings to the extent that they are regarded as an adjustment to interest costs ,which related to qualifying assets, and its assets under construction less any income earned on the temporary investment of such borrowings are capitalized as part of the constructions cost. When constructions are completed, such borrowing costs will be recorded as the expenses.

4.9 FOREIGN CURRENCY TRANSACTIONS Transactions in foreign currencies are translated into Thai Baht at the exchange rates ruling at the date of the transaction. Monetary assets and liabilities denominated in foreign currencies at the end of reporting period are translated into Thai Baht at the exchange rates ruling at that date as referred to the average buying or selling rate notified by the Bank of Thailand.

4 .10 Employee Benefits

Recognition and measurement 4.10.1 Short-term employee benefits are recognized in profit and loss as expenses when incurred. 4.10.2 Post-employment benefits Defined contribution plans MWA and its employees have established MWA provident fund in accordance with the Provident Fund Act B.E. 2530 (1987) and registered on June 2, 1997. The fund is separated from assets of MWA and managed by asset management company and will be paid to employees upon termination of employment in accordance with the rules of the fund. The MWA contributes to the fund on a monthly basis at a rate of 9% of salaries for members having 1-10 years of service, 10% for members having 11-20 years of service and 11 % for members having more than 20 years of service. Contributions are recognized in profit and loss as expenses when incurred. Defined benefit plans MWA has established MWA pension fund on October 28, 1976 for the purpose of providing its employees with retirement benefits. The MWA contributes to the fund on a monthly basis at the rate of 10% of salary of MWA pension fund members . The obligation under the defined benefit plan is determined based on actuarial techniques, using the Projected Unit Credit Method, in order to determine present value of the obligation, current service cost and past service cost. These are recognized as a liability in statements of financial position and expenses in profit and loss. Actuarial gains and losses arising from post-employment benefits are recognized in statements of comprehensive income when incurred. A n n u a l R e p o r t 2 0 1 6 107 - 14 -

4.10.3 Other long-term employment benefits The obligation under the defined benefit plan is determined based on actuarial techniques, using the Projected Unit Credit Method, in order to determine present value of the obligation, current service cost and past service cost. These are recognized as a liability in statements of financial position. Expenses and actuarial gains and losses arising from post-employment benefits are recognized in profit and loss.

5. SIGNIFICANT ACCOUNTING JUDGEMENTS AND ESTIMATES The preparation of financial statement in conformity with generally accepted accounting principles requires management to make judgements, estimates and assumptions that affect the application of accounting policies and the reported amounts of assets, liabilities, income, and expenses. Actual results may differ from these estimates. The significant judgements and estimate is as follow:

5.1 PROPERTY, PLANT, EQUIPMENT AND DEPRECIATION In determining depreciation of plant and equipment, the management is required to make estimates of the useful lives and residual value of the plant and equipment and to review estimate useful lives when there are any changes.

5.2 ACCRUED REVENUE OF WATER SALES, METER FEES Unbilled revenue was calculated by estimated water usage from the last billing to the end of the accounting period bases on the average usage per day of previous month.

5.3 LITIGATION MWA has contingent liabilities as a result of litigation. The management has used judgment to assess of the results of the litigation and believes that no loss will result. Therefore no contingent liabilities are recorded as at the reporting date. 6. ADDITIONAL DATA

6.1 CASH AND CASH EQUIVALENTS comprised of: Unit : Million Baht 2016 2015 Cash on hand 2.07 2.19 Savings and current account 1,262.72 4,436.87 Cash in transit 11.36 32.07 Fixed deposit account (not over 3 months) 0.26 480.26 Total 1,276.41 4,951.39

108 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y - 15 -

6.2 CURRENT INVESTMENTS Current investment as of September 30, 2016 and 2015 amounting to Baht 12,024.08 million and Baht 7,018.17 million. MWA has followed to the regulations of the Ministry of Finance regarding accounting and finance of state owned enterprise B.E. 2548

6.3 TRADE ACCOUNTS RECEIVABLE Unit : Million Baht 2016 2015 Water utility bills receivable 498.96 513.12 Less Undue output taxes water utilities 32.46 (33.65) Total water utility bills receivable 466.50 479.47 Water connection fees receivable 12.35 48.38 Total Trade accounts receivable 478.85 527.85 Less allowance for doubtful account 8.89 8.79 Total 469.96 519.06

As of September 30, 2016 and 2015, the water utility bills receivable were shown as follows:

Unit : Million Baht 2016 2015 Aging period Private Public Total Private Public Total sector sector sector sector 1- 6 months 201.10 249.08 450.18 209.30 252.83 462.13 Over 6 months - 1 year 1.96 6.39 8.35 1.89 7.62 9.51 Over 1 year 7.90 0.07 7.97 7.83 - 7.83 Total 210.96 255.54 466.50 219.02 260.45 479.47

6.4 ACCRUED REVENUE OF WATER SALES, METER FEES comprised of: Unit : Million Baht 2016 2015 Private sector 761.29 785.01 Public sector 108.15 111.30 Total 869.44 896.31

6.5 INVENTORIES comprised of: Unit : Million Baht 2016 2015 Finish goods 0.48 0.73 Materials and Supplies 175.05 104.77 Material in transit (4.56) 2.51 Total 170.97 108.01 A n n u a l R e p o r t 2 0 1 6 109 - 16 -

6.6 OTHER CURRENT ASSETS comprised of: Unit : Million Baht 2016 2015 Accrued interest receivable 48.26 69.70 Prepaid expense 0.06 0.09 Contractual rights (cross currency swap) 11.39 - Other assets 2.94 1.30 Total 62.65 71.09

6.7 PROPERTY, PLANT AND EQUIPMENT details as follows: Unit : Million baht 2016 Cost Accumulated Depreciation Property,Plant Oct 1, 2015 Additions Write off Sep 30, 2016 Oct 1, 2015 Depreciation Write off Sep 30, 2016 and Equipment Sep 30, 2016 Land 4,284.29 - - 4,284.29 - - - - 4,284.29 Building and improvements 18,201.33 83.67 (40.28) 18,244.72 11,034.67 458.33 (27.89) 11,465.11 6,779.61 Machineries and equipments 10,527.21 391.67 (230.91) 10,687.97 7,989.11 439.72 (225.29) 8,203.54 2,484.43 Pipes 80,431.71 2,606.87 (262.64) 82,775.94 48,972.44 3,409.81 (245.57) 52,136.68 30,639.26 Meters 3,926.25 452.86 (218.19) 4,160.92 2,742.91 247.99 (204.81) 2,786.09 1,374.83 Office - equipments 1,518.18 315.18 (71.68) 1,761.68 1,047.80 194.59 (71.18) 1,171.21 590.47 Vehicles and transport 349.28 9.00 (34.21) 324.07 249.72 15.58 (34.21) 231.09 92.98

Total 119,238.25 3,859.25 (857.91) 122,239.59 72,036.65 4,766.02 (808.95) 75,993.72 46,245.87

Property, plant and equipment, amounted to Baht 122,239.59 million, as of September 30, 2016, included fully depreciated assets Baht 33,063.19 million, which have the carrying amount Baht 51.94 million

110 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y - 17 -

Unit : Million baht 2015 Cost Accumulated Depreciation Property,Plant Oct 1, 2014 Additions Write off Sep 30, 2015 Oct 1, 2014 Depreciation Write off Sep 30, 2015 and Equipment Sep 30, 2015 Land 4,284.29 - - 4,284.29 - - - - 4,284.29 Building and improvements 17,783.03 465.13 (46.83) 18,201.33 10,621.76 446.43 (33.52) 11,034.67 7,166.66 Machineries and equipments 10,332.47 383.70 (188.96) 10,527.21 7,738.39 435.84 (185.12) 7,989.11 2,538.10 Pipes 77,578.06 3,135.62 (281.97) 80,431.71 45,847.38 3,379.58 (254.52) 48,972.44 31,459.27 Meters 3,836.45 364.61 (274.81) 3,926.25 2,822.59 186.06 (265.74) 2,742.91 1,183.34 Office - equipments 1,480.79 91.60 (54.21) 1,518.18 947.94 153.85 (53.99) 1,047.80 470.38 Vehicles and transport 353.97 5.23 (9.92) 349.28 244.25 15.38 (9.91) 249.72 99.56

Total 115,649.06 4,445.89 (856.70) 119,238.25 68,222.31 4,617.14 (802.80) 72,036.50 47,201.60 Property, plant and equipment, amounted to Baht 119,238.25 million, as of September 30, 2015, included fully depreciated assets Baht 30,620.73 million, which have the carrying amount Baht 24.95 million

6.8 INTANGIBLE ASSETS details as follows: Unit : Million baht 2016 Cost Accumulated amortization Oct 1, 2015 Additions Written off Sep 30, 2016 Oct 1, 2015 amortization Written off Sep 30, 2016 Intangible assets Sep 30, 2016 Rights to use the digital data map 235.03 - (22.56) 212.47 164.49 16.02 (21.89) 158.62 53.85 Software 1,123.62 47.02 (0.90) 1,169.74 913.74 46.92 (0.89) 959.77 209.97 Total 1,358.65 47.02 (23.46) 1,382.21 1,078.23 62.94 (22.78) 1,118.39 263.82

Unit : Million baht 2015 Cost Accumulated amortization Oct 1, 2014 Additions Written off Sep 30, 2015 Oct 1, 2014 amortization Written off Sep 30, Intangible 2015 assets Sep 30, 2015 Rights to use the digital data map 216.58 18.45 - 235.03 153.89 10.60 - 164.49 70.54 Software 940.33 185.57 (2.28) 1,123.62 839.12 76.49 (1.87) 913.74 209.88 Total 1,156.91 204.02 (2.28) 1,358.65 993.01 87.09 (1.87) 1,078.23 280.42

A n n u a l R e p o r t 2 0 1 6 111 - 18 -

6.9 ASSETS UNDER CONSTRUCTION details as follows: Unit : Million baht 2016 Oct 1, 2015 Additions Borrowing cost Transferred to Sep 30, 2016 assets The Seventh Bangkok water Supply Improvement Project 209.16 396.73 - (260.00) 345.89 The Eighth Bangkok water Supply Improvement Project 2,386.42 220.32 2.54 (320.46) 2,288.82 Normal Capital Expenditure 2,809.23 2,977.10 - (2,523.60) 3,262.73 Total 5,404.81 3,594.15 2.54 (3,104.06) 5,897.44

Unit : Million baht 2015 Oct 1, 2014 Additions Borrowing cost Transferred to Sep 30, 2015 assets The Seventh Bangkok water Supply Improvement Project 851.79 139.56 - (782.19) 209.16 The Eighth Bangkok water Supply Improvement Project 2,242.99 515.99 2.77 (375.33) 2,386.42 Water Loss Improvement Project 15.20 - - (15.20) - Normal Capital Expenditure 2,607.90 2,895.78 - (2,694.45) 2,809.23 Total 5,717.88 3,551.33 2.77 (3,867.17) 5,404.81

6.10 Advance Payment Advance payment as of September 30, 2016 amounting to Baht 179.32 Million has paid according to the conditions in the agreement. The contractor has to submit Thai Governments bond or a guarantee issued by a local bank in accordance with Rules of Metropolitan Waterworks Authority (Volume 100) on Procurement B.E.2537 (1994)

112 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y

6.11 LONG-TERM LOANS Unit : Million baht 2016 2015 Annual Repayment Condition Loan facility Foreign Thai Baht Foreign Thai Baht Interest rate Number of The First The Last repayment currency equivalent currency equivalent (percent per annum) installment repayment date date Japanese Yen currency (Unit : million Yen) 1. Yen 11,706.00 million loan 2,240.30 777.48 2,520.35 772.43 1.70 37 Sep 20, 2006 Sep 20, 2024 2. Yen 4,098.00 million loan 3,091.28 1,072.80 3,087.02 946.10 0.80 21 Aug 20, 2014 Aug 20, 2024 3. Yen 364.00 million loan 221.49 76.86 233.25 71.49 0.01 21 Aug 20, 2014 Aug 20, 2024 Total long-term loans 5,553.07 1,927.14 5,840.62 1,790.02 Less Total current portion 704.99 244.66 704.99 216.06 Long-term loans - net 4,848.08 1,682.48 5,135.63 1,573.96

- 19 -

BOT average selling Foreign Exchange Rate As of Sep 30, 2015 1 JPY = 0.306478 THB As of Sep 30, 2016 1 JPY = 0.347041 THB

A n n u a l R e p o r t 2 0 1 6 113 - 20 -

6.11 LONG-TERM LOANS (contd) Movements in the long-term loans account are summarised below. Unit : Million baht Foreign Thai Baht currency equivalent Japanese Yen currency Balance as of October 1, 2015 5,840.62 1,790.02 Additional borrowings 417.44 143.59 Losses on foreign exchange rate - 225.84 Repayment (704.99) (232.31) Balance as of September 30, 2016 5,553.07 1,927.14

6.12 ACCRUED REMITTANCE TO THE MINISTRY OF FINANCE In this fiscal year, the Ministry of Finance has prescribed MWA to delivers a remittance to the Ministry of Finance 45% of the net income before provision of bonus expense, which delivering devided into twice a year.

Movements in the Accrual remittance to the Ministry of Finance account are summarised below. Unit : Million Baht 2016 2015 Balance as of October 1 1,704.00 2,210.00 Increase during the period - Additional of the year 2014 - 5.00 - The first half of the year 2015 - 1,903.00 - The second half of the year 2015 - 1,704.00 - Additional of the year 2015 2,526.45 - - The first half of the year 2016 1,876.00 - - The second half of the year 2016 1,714.00 - Remittance to the Ministry of Finance - The first half of the year 2014 - (500.00) - The second half of the year 2014 - (1,715.00) - The first half of the year 2015 - (1,903.00) - The second half of the year 2015 (1,685.70) - - Additional of the year 2015 (2,544.75) - - The first half of the year 2016 (1,876.00) - Balance as of September 30 1,714.00 1,704.00 The outstanding balance of remittance to the Ministry of Finance as of September 30, 2016 and 2015 amounting of Baht 1,714.00 million and Baht 1,704.00 million. 114 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y - 21 -

6.13 OTHER CURRENT LIABILITIES Unit : Million baht 2016 2015 Accrued interest payables 3.85 4.32 Accrued public utilities 107.49 122.69 Accrued expenses 93.40 28.54 Accrued expense on value added taxes 51.79 58.59 Accrued withholding taxes 12.05 14.34 Accrued bonus expense 806.97 825.66 Accrued raw water 23.46 24.36 New connection and job contract out revenues received in advance 427.20 512.46 Cross currency swap obligation - 84.81 Outstanding cheques 8.36 29.58 Other liabilities 189.40 114.92 Total 1,723.97 1,820.27

6.14 Employee benefit obligations Post-employment benefits comprised of: 6.14.1 Defined contribution plan MWA and its employees have established MWA provident fund in accordance with the Provident Fund Act B.E. 2530 (1987) and registered on June 2, 1997. The fund is separated from assets of MWA and managed by asset management company and will be paid to employees upon termination of employment in accordance with the rules of the fund. The MWA contributes to the fund on a monthly basis at a rate of 9% of salaries for members having 1-10 years of service, 10% for members having 11-20 years of service and 11 % for members having more than 20 years of service. 6.14.2 Defined benefit plan 6.14.2.1 Post-employment benefits plan comprised of 4 projects as follows: The pension fund is employees benefits pension fund will receive on retirement without fault, which is equal to the product of working age, with a yearly salary of the last month. The MWA contributes to the fund on a monthly basis at the rate of 10% of salary of MWA pension fund members. The remuneration on retirement preferences Employee benefits are notification of State Enterprise Labour Relations Commission's minimum standards of employment conditions in state-owned enterprises, 2010. Employee retired which work more than 15 years. Benefits are equal to the wage rate of the last 300 days. The annual leave project that has not been exercised is employees benefits retirement and the annual leave is not exercised. Benefits are equal to the number of days that have not been exercised. Up to 45 days of the final wage rate. The project of the awards age 60 years or retirement A project of the awards when employees age 60 years or retirement. A n n u a l R e p o r t 2 0 1 6 115 - 22 -

6.14.2.2 Other long-term employee benefits plan A project of the awards when employees work 25 years.

The MWAs liability for post-employment benefits is recognized in the statements of financial position , as follows: Unit : Million baht 2016 Post-Employment Benefits Other Long-term Employee Benefits Staff Legal Unused Retirement Total 25 years Total Pension severance vacation award long- fund plan plan service award At October 1, 2015 1,160.88 1,155.31 170.99 140.72 2,627.90 55.18 2,683.08 Service cost 44.41 67.80 10.20 4.84 127.25 2.48 129.73 Interest cost 16.30 25.36 3.78 1.35 46.79 0.59 47.38 Benefits paid (120.65) (102.82) (15.32) (4.45) (243.24) (1.22) (244.46) Actuarial (Gains) Losses 8.73 18.76 3.85 (84.78) (53.44) (29.39) (82.83) At September 30, 2016 1,109.67 1,164.41 173.50 57.68 2,505.26 27.64 2,532.90 Less Fair value of plan assets 904.88 - - - 904.88 - 904.88 Amount recognized in statement of financial position. 204.79 1,164.41 173.50 57.68 1,600.38 27.64 1,628.02

Unit : Million baht 2015 Post-Employment Benefits Other Long-term Employee Benefits Staff Legal Unused Retirement Total 25 years Total Pension severance vacation award long- fund plan plan service award At October 1, 2014 1,246.66 1,066.42 102.27 58.99 2,474.34 19.05 2,493.39 The adjustments due to changes in assumptions. (80.74) 38.56 4.55 62.50 24.87 (6.96) 17.91 Service cost 41.57 68.11 10.08 12.69 132.45 42.56 175.01 Interest cost 31.37 31.71 4.69 3.99 71.76 1.50 73.26 Benefits paid (132.62) (106.41) (10.49) (4.87) (254.39) (0.04) (254.43) Actuarial (Gains) Losses 54.64 56.92 59.89 7.42 (178.87) (0.93) 177.94 At September 30, 2015 1,160.88 1,155.31 170.99 140.72 2,627.90 55.18 2,683.08 Less Fair value of plan assets 971.58 - - - 971.58 - 971.58 Amount recognized in statement of financial position. 189.30 1,155.31 170.99 140.72 1,656.32 55.18 1,711.50

116 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y - 23 -

Expenses recognized in the statements of comprehensive income , as follows: Unit : Million baht 2016 Post-Employment Benefits Other Long-term Employee Benefits Staff Legal Unused Retirement Total 25 years Total Pension severance vacation award long- fund plan plan service award Statement of income Service cost 44.41 67.80 10.20 4.84 127.25 2.48 129.73 Interest cost 16.30 25.36 3.78 1.35 46.79 0.59 47.38 Return on plan assets (15.69) - - - (15.69) - (15.69) Actuarial (Gains) Losses - - - - - (29.39) (29.39) Total 45.02 93.61 13.98 6.19 158.35 (26.32) 132.03 Other comprehensive income Actuarial Gains (Losses) (8.73) (18.76) (3.85) 84.78 53.44 - 53.44 Total (8.73) (18.76) (3.85) 84.78 53.44 - 53.44

Unit : Million baht 2015 Post-Employment Benefits Other Long-term Employee Benefits Staff Legal Unused Retirement Total 25 years Total Pension severance vacation award long- fund plan plan service award Statement of income Service cost 41.57 68.11 10.08 12.69 132.45 42.56 175.01 Interest cost 31.37 31.71 4.69 3.99 71.76 1.50 73.26 Return on plan assets (23.07) - - - (23.07) - (23.07) Total 49.87 99.82 14.77 16.68 181.14 44.06 225.20 Other comprehensive income Actuarial Gains (Losses) (54.64) (56.92) (59.89) (7.42) (178.87) 0.93 (177.94) Total (54.64) (56.92) (59.89) (7.42) (178.87) 0.93 (177.94)

A n n u a l R e p o r t 2 0 1 6 117 - 24 -

Movements in the present value of the plan assets  Staff Pension fund , as follows: Unit : Million baht

2016 2015 Beginning Balance 971.58 1,041.10 Add Return on plan assets 15.69 23.07 Obligation payable from MWA. 38.26 40.03 Less Benefits paid (120.65) (132.62) Ending Balance 904.88 971.58

Principal actuarial assumptions

Annual percentage (%) Discount rate at 30 September 2016 1.41  3.26 Salary increase rate 7.50 Employee turnover rate 0.76

6.15 DEFERRED REVENUES Unit : Million baht 2016 As of Oct Added Recognized As of Sep 1, 2015 as income 30, 2016 Water meter 405.71 142.40 (71.10) 477.01 Distribution Pipe 1,693.08 453.85 (334.68) 1,812.25 Other assets 21.92 0.14 (2.58) 19.48 Total 2,120.71 596.39 (408.36) 2,308.74

Unit : Million baht 2015 As of Oct Added Recognized As of Sep 1, 2014 as income 30, 2015 Water meter 314.11 146.90 (55.30) 405.71 Distribution Pipe 1,468.24 531.96 (307.12) 1,693.08 Other assets 24.08 0.39 (2.55) 21.92 Total 1,806.43 679.25 (364.97) 2,120.71 118 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y - 25 -

6.16 NON-CURRENT LIABILITIES comprised of Unit : Million baht 2016 2015 Collective and metering representative deposits 20.70 20.40 Work guarantee (retention) and Contractor deposits 265.95 219.05 Total 286.65 239.45

6.17 CAPITAL Capital, amounted to Baht 8,386.85 million, as of September 30, 2016, included initial capital Baht 1,192.71 million and government budget Baht 7,194.14 million.

6.18 RAW MATERIALS AND CONSUMABLES USED comprised of Unit : Million baht 2016 2015 Raw water 286.99 279.83 Chemical 383.13 348.83 Electricity utility 1,320.23 1,444.62 Pipe and equipment for tap water installation 194.14 203.00 Pipe and equipment for repair and maintenance 174.26 170.91 Other raw material and consumables used 147.55 141.11 Total 2,506.30 2,588.30

6.19 REMUNERATION FOR DIRECTORS The remuneration for directors for the year ended September 30, 2016 and 2015 amounting to Baht 21.35 million and Baht 21.06 million are expense of Director and MWAs Board of directors.

6.20 OTHER OPERATING EXPENSES comprised of Unit : Million baht 2016 2015 Contract out - tap water installation 82.68 91.07 Contract out - inspection and improvement of distribution valve 23.27 26.60 Contract out - leakage pipes survey and repair 265.55 297.51 Contract out - other services 204.15 216.27 Outsourcing expenditure 231.05 240.52 Collective and metering representative expenses 123.57 123.97 Repair and maintenance expenses 153.84 107.20 Work contracts expenses 611.32 589.85 Other operating expenses 371.70 369.36 Total 2,067.13 2,062.35

A n n u a l R e p o r t 2 0 1 6 119 - 26 -

6.21 GAINS (LOSSES) ON FOREIGN EXCHANGE RATE comprised of Unit : Million baht 2016 2015 During period (realized) - From loans repayment 55.54 12.71 - Other 3.32 (0.02) On September (unrealized) - From loans outstanding (222.26) (42.96) - Cross currency swap 92.90 14.69 - Other (0.24) (0.05) Total (70.74) (15.63)

7. DISCLOSURES OF FINANCIAL INSTRUMENT

MWA had entered into Plain vanilla cross currency swap agreement on March 17, 2006, to reduce the risk from exchange rate. Contract principle amount to Yen 11,706.00 million, utilized amount to Yen 5,180.74 million, to the MWAs Lender through 18.5 years contract which details as follows.

Swap contract notional receipt 5,180.74 million Yen Swap contract interest receipt rate (per annum) 1.70 Swap contract exchange rate 1 JPY = 0.3340 THB Swap contract notional payment 1,730.37 million Baht Swap contract interest payment rate (percent per annum) 5.759 As of September 30, 2016 Outstanding Loan (million Yen) 2,240.30 million Yen Remaining Tenor (Year) 8 Years BOT Buying rate 1 JPY = 0.339083 THB

8. ESTIMATE AND CONTINGENT LIABILITIES 8.1 THE CONTINGENT LIABILITIES UNDER CONSIDERATION OF THE ARBITRATION PROCEEDING

8.1.1 MWA has engaged Nawaratpatanakarn public company limited, contract no. G-MC-7D/2 to construct water tunnel and facilities with construction cost Baht 1,142.0 million On June 22, 2010 the contractor has submitted a dispute to the Office of the Arbitration Tribunal Board of Trade of Thailand, black case no.5/2010 claimed MWA for compensation on breach of contract amounted to Baht 145.27 million together with interest at the rate of 7.5 percent per annum, calculated from the day following the date of filing statements of claim until the total payment has been met.

120 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y - 27 -

On October 31, 2016, the arbitral award ruled by The Arbitral Tribunal ordered the respondent to pay amounting of Baht 8.00 million for the claimant within 60 days from the day following the date of acknowledgment of the arbitral award. If the period in question. The respondent hasnt paid all or part of it to the claimant, to pay interest at the rate of 7.5 percent per annum of the amount owed, calculated from the day following the due date until the total payment has been met. Currently this case is pending MWA requested the court to revoke such arbitral award.

8.1.2 MWA has engaged SG-STPE Joint Venture, contract no. E-RW/TR(BK)/(MS)-8(R) to furnish and install of pumping equipment with contract value amounting to Baht 274.05 million On September 10, 2015 the contractor has submitted a dispute to Thailand Arbitration Center, black case no.66/2015, demanding MWA to revoke the termination of contract ,dated November 18, 2557 , and to refrains the forfeit amounting Baht 134.21 million, and to assents the contractor return to work on the rest to finish, and to pays for the remaining cost of the work amounting Baht 54.81 million, and to pay total amount Baht 59.86 million for goods and spare parts that had delivered, ,in addition to suspend or revoke the order of the contractor abandoned the work.

8.2 THE CASES THAT MWA WAS FILED THE PETITION TO OBJECTION THE ARBITRAL AWARD Thames Water International Limited and Thames Water National Service Limited, claimed for compensation on disagreed unpaid success fees and incentive cost Baht 232.07 million, on March 22, 2006 Black case No.26/2006. On June 23, 2008, the arbitral award ruled by The Arbitral Tribunal in the Red case no.44/2551 ordered MWA To pay compensation on disagreed unpaid success fees and incentive amounting of Baht 232.07 million together with interest at the rate of 7.5 percent per annum, calculated from the next date of MWA receipt of the said award until the total payment has been made. On August 8, 2008, An attorney representing MWA filed a case through the Central Administrative Court requested the court to revoke such arbitral award, since its award was not unreasonable in compliance with the facts and law, which is material of the case. On October 15, 2008, the company filed a petition with the Ratchada Civil court requesting issuance of judgment to enforce compliance with the arbitral award, but was later withdrawn the petition. On June 27, 2012, the Central Administrative Court judgment to enforce compliance with the arbitral award. On July 26, 2012, MWA submitted an appeal objecting of the Central Administrative Court judgment to the Supreme Administrative Court. The director of the Department of Administrative Litigation, Office of the Attorney General that should be invoked. The judgment of the court that the arbitral award within the scope of the arbitration agreement and the enforcement of the arbitral award is not like the facts and law.

Currently this case is depending to be consideration of the Supreme Administrative Court. A n n u a l R e p o r t 2 0 1 6 121 - 28 -

8.3 MWA was charged 17 cases of lawsuit, estimated total claims for compensation and damages amount of Baht 1,147.14 million, as follow: 8.3.1 The one civil case claimed for compensation Baht 6.78 million, on contract default, which was considered in the Central Administrative Court. 8.3.2 The fourteen civil cases claimed for damages Baht 1,135.16 million.Two cases were in the Civil Court, six cases were in the Central Administrative Court considering, two cases were in the Supreme Administrative Court considering, and the other four cases were in the Supreme Court. One of the four cases in the Supreme Court for damages amounting Baht 1,005.00 million,the Primary Court and the Appeal court had made judgment ordered the dismissing the claimant. 8.3.3 The two civil case claimed for damages amount Baht 5.20 million. One cases was in the consideration of the Central Labour Court and one case was in the Primary Court.

9. Approval of Financial Statements These financial statements were authorised for issue by the Governor of MWA on December 28, 2016.

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122 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y A n n u a l R e p o r t 2 0 1 6 123 Information and Statistics

Fiscal Year Financial Statistics 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Total Assets (Million Baht) 57,004.1 58,170.7 56,185.3 57,646.1 57,787.5 56,774.2 60,634.4 63,268.1 66,751.2 68,254.4 Current Assets 2,548.9 4,108.9 3,058.2 3,897.0 4,272.7 5,018.3 7,772.5 9,816.0 13,564.0 14,873.5 Non-Current Assets 54,455.2 54,061.8 53,127.1 53,749.1 53,514.8 51,755.9 52,861.9 53,452.1 53,187.2 53,380.9 Total Liabilities (Million Baht) 24,544.7 22,980.6 18,170.2 16,205.5 13,528.8 11,146.8 12,703.2 11,920.4 12,051.6 12,435.9 Current Liabilities 7,590.2 8,938.4 7,483.1 6,670.0 7,319.9 4,537.0 6,340.9 5,401.4 4,853.6 4,932.4 Non-Current Liabilities 16,954.5 14,042.2 10,687.1 9,535.5 6,208.9 6,609.8 6,362.3 6,519.0 7,198.0 7,503.5 Equity (Million Baht) 32,459.4 35,190.1 38,015.1 41,440.6 44,258.7 45,627.4 47,931.2 51,347.7 54,699.6 55,818.5 Total Revenues (Million Baht) 16,362.7 16,807.5 16,782.8 17,295.9 17,544.1 17,830.4 19,114.7 19,492.2 19,917.2 20,074.2 Operating Revenues 16,234.3 16,660.9 16,664.6 17,185.5 17,362.6 17,605.1 18,867.3 19,194.2 19,577.8 19,674.0 Water Charge and Monthly Meter Fees 15,225.3 15,593.6 15,656.2 16,107.1 16,110.9 16,406.3 17,122.3 17,292.0 17,735.2 17,698.6 New Connections 428.6 459.4 472.4 428.9 455.2 370.6 424.6 455.0 410.1 391.6 Other Operating Revenues 580.4 607.9 536.0 649.5 796.5 828.2 1,320.4 1,447.2 1,432.5 1,583.8 Non-Operating Revenues 128.4 146.6 118.2 110.4 181.5 225.3 247.4 298.0 339.4 400.2 Total Expense (Million Baht) 11,359.5 12,276.2 12,281.2 11,654.5 11,896.9 12,038.7 11,869.9 12,615.4 12,767.2 12,904.5 Operating Expenses 11,324.4 11,936.2 11,904.7 11,641.5 11,627.3 12,084.9 12,326.0 12,646.7 12,749.1 12,831.2 Direct Operating Expenses 6,170.5 6,273.1 6,408.0 6,666.4 6,981.8 7,259.4 7,832.2 7,907.8 7,983.4 7,945.7 Depreciation and Amortization 4,257.0 4,851.0 4,879.3 4,572.1 4,426.8 4,664.7 4,411.2 4,673.9 4,704.3 4,829.0 Finance Cost 896.9 812.1 617.4 403.0 218.7 160.8 82.6 65.0 61.4 56.5 Non-Operating Expenses 35.1 340.0 376.5 13.0 269.6 (46.2) (456.1) (31.3) 18.1 73.3 Other Expenses 145.3 180.3 115.9 68.3 72.0 2.0 28.8 5.3 2.5 2.6 Loss on Foreign Exchange Rates (110.2) 159.7 260.6 (55.3) 197.6 (48.2) (484.9) (36.6) 15.6 70.7 Net Income (Million Baht) 5,003.2 4,531.3 4,501.6 5,641.4 5,647.2 5,791.7 7,244.8 6,876.8 7,150.0 7,169.7 Rate of Return on Total Assets (%) 8.81 7.87 7.87 9.91 9.78 10.11 11.95 10.87 10.71 10.50 Rate of Return on Equity (%) 16.16 13.40 12.30 14.20 13.18 12.89 15.11 13.39 13.07 12.84 Net Profit Margin (%) 30.58 26.96 26.82 32.62 32.19 32.48 38.40 35.83 36.52 36.44 Assets Turnover (Times) 0.29 0.29 0.29 0.30 0.30 0.31 0.31 0.30 0.29 0.29 Current Ratio (Times) 0.34 0.46 0.41 0.58 0.58 1.11 1.23 1.82 2.79 3.02 Ratio of Liabilities on Total Assets (Times) 0.43 0.40 0.32 0.28 0.23 0.20 0.21 0.19 0.18 0.18 Debt Equity Ratio (Times) 0.76 0.65 0.48 0.39 0.31 0.24 0.27 0.23 0.22 0.22 Cost per Unit Sold (Baht) 9.02 9.55 9.50 8.69 8.74 8.72 8.15 8.62 8.55 8.65

124 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Fiscal Year Financial Statistics 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Total Assets (Million Baht) 57,004.1 58,170.7 56,185.3 57,646.1 57,787.5 56,774.2 60,634.4 63,268.1 66,751.2 68,254.4 Current Assets 2,548.9 4,108.9 3,058.2 3,897.0 4,272.7 5,018.3 7,772.5 9,816.0 13,564.0 14,873.5 Non-Current Assets 54,455.2 54,061.8 53,127.1 53,749.1 53,514.8 51,755.9 52,861.9 53,452.1 53,187.2 53,380.9 Total Liabilities (Million Baht) 24,544.7 22,980.6 18,170.2 16,205.5 13,528.8 11,146.8 12,703.2 11,920.4 12,051.6 12,435.9 Current Liabilities 7,590.2 8,938.4 7,483.1 6,670.0 7,319.9 4,537.0 6,340.9 5,401.4 4,853.6 4,932.4 Non-Current Liabilities 16,954.5 14,042.2 10,687.1 9,535.5 6,208.9 6,609.8 6,362.3 6,519.0 7,198.0 7,503.5 Equity (Million Baht) 32,459.4 35,190.1 38,015.1 41,440.6 44,258.7 45,627.4 47,931.2 51,347.7 54,699.6 55,818.5 Total Revenues (Million Baht) 16,362.7 16,807.5 16,782.8 17,295.9 17,544.1 17,830.4 19,114.7 19,492.2 19,917.2 20,074.2 Operating Revenues 16,234.3 16,660.9 16,664.6 17,185.5 17,362.6 17,605.1 18,867.3 19,194.2 19,577.8 19,674.0 Water Charge and Monthly Meter Fees 15,225.3 15,593.6 15,656.2 16,107.1 16,110.9 16,406.3 17,122.3 17,292.0 17,735.2 17,698.6 New Connections 428.6 459.4 472.4 428.9 455.2 370.6 424.6 455.0 410.1 391.6 Other Operating Revenues 580.4 607.9 536.0 649.5 796.5 828.2 1,320.4 1,447.2 1,432.5 1,583.8 Non-Operating Revenues 128.4 146.6 118.2 110.4 181.5 225.3 247.4 298.0 339.4 400.2 Total Expense (Million Baht) 11,359.5 12,276.2 12,281.2 11,654.5 11,896.9 12,038.7 11,869.9 12,615.4 12,767.2 12,904.5 Operating Expenses 11,324.4 11,936.2 11,904.7 11,641.5 11,627.3 12,084.9 12,326.0 12,646.7 12,749.1 12,831.2 Direct Operating Expenses 6,170.5 6,273.1 6,408.0 6,666.4 6,981.8 7,259.4 7,832.2 7,907.8 7,983.4 7,945.7 Depreciation and Amortization 4,257.0 4,851.0 4,879.3 4,572.1 4,426.8 4,664.7 4,411.2 4,673.9 4,704.3 4,829.0 Finance Cost 896.9 812.1 617.4 403.0 218.7 160.8 82.6 65.0 61.4 56.5 Non-Operating Expenses 35.1 340.0 376.5 13.0 269.6 (46.2) (456.1) (31.3) 18.1 73.3 Other Expenses 145.3 180.3 115.9 68.3 72.0 2.0 28.8 5.3 2.5 2.6 Loss on Foreign Exchange Rates (110.2) 159.7 260.6 (55.3) 197.6 (48.2) (484.9) (36.6) 15.6 70.7 Net Income (Million Baht) 5,003.2 4,531.3 4,501.6 5,641.4 5,647.2 5,791.7 7,244.8 6,876.8 7,150.0 7,169.7 Rate of Return on Total Assets (%) 8.81 7.87 7.87 9.91 9.78 10.11 11.95 10.87 10.71 10.50 Rate of Return on Equity (%) 16.16 13.40 12.30 14.20 13.18 12.89 15.11 13.39 13.07 12.84 Net Profit Margin (%) 30.58 26.96 26.82 32.62 32.19 32.48 38.40 35.83 36.52 36.44 Assets Turnover (Times) 0.29 0.29 0.29 0.30 0.30 0.31 0.31 0.30 0.29 0.29 Current Ratio (Times) 0.34 0.46 0.41 0.58 0.58 1.11 1.23 1.82 2.79 3.02 Ratio of Liabilities on Total Assets (Times) 0.43 0.40 0.32 0.28 0.23 0.20 0.21 0.19 0.18 0.18 Debt Equity Ratio (Times) 0.76 0.65 0.48 0.39 0.31 0.24 0.27 0.23 0.22 0.22 Cost per Unit Sold (Baht) 9.02 9.55 9.50 8.69 8.74 8.72 8.15 8.62 8.55 8.65

A n n u a l R e p o r t 2 0 1 6 125 Fiscal Year General Statistics 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Total Water Production (million cu m.) 1,739.3 1,765.7 1,736.5 1,735.9 1,715.8 1,763.6 1,804.5 1,797.8 1,835.1 1,965.9 Bangkhen Water Treatment Plant 1,147.3 1,157.9 1,206.2 1,173.2 1,125.6 1,178.7 1,120.8 1,163.4 1,152.9 1,290.9 Samsen Water Treatment Plant 149.6 177.8 180.0 170.4 165.5 148.5 134.5 124.5 137.9 129.7 Thonburi Water Treatment Plant 50.6 49.0 48.8 34.5 24.4 31.7 23.2 30.0 33.7 30.9 Mahasawat Water Treatment Plant 391.8 381.0 301.5 357.7 400.3 404.7 526.0 479.9 510.6 514.4 Total Water Consumption (million cu m.) 1,224.0 1,250.6 1,250.3 1,281.9 1,282.4 1,317.3 1,361.0 1,377.2 1,406.3 1,406.3 Rensidence 551.4 568.4 595.1 612.0 605.2 619.0 636.5 646.9 657.8 653.8 Business, State Enterprise, Gov't Agency and Others 653.0 664.6 635.0 652.2 657.2 672.8 701.0 703.6 724.8 723.7 Public Water Supply and Others 19.6 17.6 20.2 17.7 20.0 25.5 23.5 26.7 23.7 28.8 Percentage of Water Consumption 70.37 70.83 72.00 73.85 74.75 74.69 75.42 76.61 76.63 71.53 Number of Customers at Year End (Connection) 1,804,324 1,859,573 1,920,155 1,964,591 2,017,531 2,060,446 2,113,674 2,171,371 2,226,707 2,281,058 Residence 1,331,318 1,403,770 1,508,481 1,548,997 1,596,473 1,634,774 1,682,540 1,733,655 1,784,541 1,835,430 Business, State Enterprise, Gov't Agency and Others 473,006 455,803 411,674 415,594 421,058 425,672 431,134 437,716 442,166 445,628 Small User (Connection) 1,776,575 1,830,390 1,889,308 1,932,707 1,984,720 2,026,853 2,079,269 2,136,214 2,190,943 2,244,815 Meter Diameter 1/2 ins. 1,131,065 1,161,182 1,197,565 1,223,407 1,254,311 1,277,707 1,307,769 1,338,653 1,367,682 1,394,915 Meter Diameter 3/4 ins. 590,189 612,200 633,593 650,120 670,140 687,810 708,826 733,475 757,753 783,235 Meter Diameter 1 ins. 55,321 57,008 58,150 59,180 60,269 61,336 62,674 64,086 65,508 66,665 Large User (Connection) 27,749 29,183 30,847 31,884 32,811 33,593 34,405 35,157 35,764 36,243 Meter Diameter 1 1/2 ins. 9,885 10,805 12,160 12,766 13,180 13,557 13,869 14,156 14,502 14,804 Meter Diameter 2 ins. 11,549 11,950 12,153 12,438 12,826 13,095 13,476 13,796 13,919 14,015 Meter Diameter over 2 ins. 6,315 6,428 6,534 6,680 6,805 6,941 7,060 7,205 7,343 7,424 Number of New Connections (Connection) 71,483 72,010 67,487 66,174 70,955 59,340 69,909 75,570 72,865 71,325 Average Water Consumption per Customer per Month (cu m.) 56.37 56.03 54.13 54.07 52.81 52.76 53.34 52.49 52.34 50.88 Residence 35.04 34.91 33.61 33.23 32.05 31.90 31.94 31.54 31.13 30.08 Business, State Enterprise, Gov't Agency and Others 116.51 116.18 126.54 131.38 130.78 132.41 136.34 134.84 137.23 135.57 Average Water Tariffs per cu m. (Baht) 12.03 12.03 11.94 11.96 11.96 11.90 12.01 12.00 12.02 12.02 Residence 10.00 10.02 9.95 9.96 9.96 9.86 10.00 10.01 10.01 10.03 Business, State Enterprise, Gov't Agency and Others 13.76 13.77 13.81 13.83 13.81 13.78 13.83 13.83 13.84 13.83 Number of Personnels at Year End (Person) n/a n/a n/a n/a 5,024 5,041 5,303 5,347 5,339 5,386 Number of Employees at Year End 4,157 4,083 4,081 4,076 4,046 3,962 4,195 4,185 4,246 4,326 Number of Contract Laborers at Year End n/a n/a n/a n/a 978 1,079 1,108 1,162 1,093 1,060 Ratio of Customers to One Employee (Connection) n/a n/a n/a n/a 402 409 399 406 417 424 Population in Responsible Areas at Year End (Person) 7,867,379 7,910,699 7,958,163 7,992,613 8,000,693 8,038,535 8,084,133 8,127,684 8,156,851 8,192,123 Number of Households in Responsible Areas at Year End (House) 3,135,203 3,234,978 3,338,498 3,446,740 3,530,814 3,633,356 3,742,515 3,868,216 3,958,491 4,099,437

126 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Fiscal Year General Statistics 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Total Water Production (million cu m.) 1,739.3 1,765.7 1,736.5 1,735.9 1,715.8 1,763.6 1,804.5 1,797.8 1,835.1 1,965.9 Bangkhen Water Treatment Plant 1,147.3 1,157.9 1,206.2 1,173.2 1,125.6 1,178.7 1,120.8 1,163.4 1,152.9 1,290.9 Samsen Water Treatment Plant 149.6 177.8 180.0 170.4 165.5 148.5 134.5 124.5 137.9 129.7 Thonburi Water Treatment Plant 50.6 49.0 48.8 34.5 24.4 31.7 23.2 30.0 33.7 30.9 Mahasawat Water Treatment Plant 391.8 381.0 301.5 357.7 400.3 404.7 526.0 479.9 510.6 514.4 Total Water Consumption (million cu m.) 1,224.0 1,250.6 1,250.3 1,281.9 1,282.4 1,317.3 1,361.0 1,377.2 1,406.3 1,406.3 Rensidence 551.4 568.4 595.1 612.0 605.2 619.0 636.5 646.9 657.8 653.8 Business, State Enterprise, Gov't Agency and Others 653.0 664.6 635.0 652.2 657.2 672.8 701.0 703.6 724.8 723.7 Public Water Supply and Others 19.6 17.6 20.2 17.7 20.0 25.5 23.5 26.7 23.7 28.8 Percentage of Water Consumption 70.37 70.83 72.00 73.85 74.75 74.69 75.42 76.61 76.63 71.53 Number of Customers at Year End (Connection) 1,804,324 1,859,573 1,920,155 1,964,591 2,017,531 2,060,446 2,113,674 2,171,371 2,226,707 2,281,058 Residence 1,331,318 1,403,770 1,508,481 1,548,997 1,596,473 1,634,774 1,682,540 1,733,655 1,784,541 1,835,430 Business, State Enterprise, Gov't Agency and Others 473,006 455,803 411,674 415,594 421,058 425,672 431,134 437,716 442,166 445,628 Small User (Connection) 1,776,575 1,830,390 1,889,308 1,932,707 1,984,720 2,026,853 2,079,269 2,136,214 2,190,943 2,244,815 Meter Diameter 1/2 ins. 1,131,065 1,161,182 1,197,565 1,223,407 1,254,311 1,277,707 1,307,769 1,338,653 1,367,682 1,394,915 Meter Diameter 3/4 ins. 590,189 612,200 633,593 650,120 670,140 687,810 708,826 733,475 757,753 783,235 Meter Diameter 1 ins. 55,321 57,008 58,150 59,180 60,269 61,336 62,674 64,086 65,508 66,665 Large User (Connection) 27,749 29,183 30,847 31,884 32,811 33,593 34,405 35,157 35,764 36,243 Meter Diameter 1 1/2 ins. 9,885 10,805 12,160 12,766 13,180 13,557 13,869 14,156 14,502 14,804 Meter Diameter 2 ins. 11,549 11,950 12,153 12,438 12,826 13,095 13,476 13,796 13,919 14,015 Meter Diameter over 2 ins. 6,315 6,428 6,534 6,680 6,805 6,941 7,060 7,205 7,343 7,424 Number of New Connections (Connection) 71,483 72,010 67,487 66,174 70,955 59,340 69,909 75,570 72,865 71,325 Average Water Consumption per Customer per Month (cu m.) 56.37 56.03 54.13 54.07 52.81 52.76 53.34 52.49 52.34 50.88 Residence 35.04 34.91 33.61 33.23 32.05 31.90 31.94 31.54 31.13 30.08 Business, State Enterprise, Gov't Agency and Others 116.51 116.18 126.54 131.38 130.78 132.41 136.34 134.84 137.23 135.57 Average Water Tariffs per cu m. (Baht) 12.03 12.03 11.94 11.96 11.96 11.90 12.01 12.00 12.02 12.02 Residence 10.00 10.02 9.95 9.96 9.96 9.86 10.00 10.01 10.01 10.03 Business, State Enterprise, Gov't Agency and Others 13.76 13.77 13.81 13.83 13.81 13.78 13.83 13.83 13.84 13.83 Number of Personnels at Year End (Person) n/a n/a n/a n/a 5,024 5,041 5,303 5,347 5,339 5,386 Number of Employees at Year End 4,157 4,083 4,081 4,076 4,046 3,962 4,195 4,185 4,246 4,326 Number of Contract Laborers at Year End n/a n/a n/a n/a 978 1,079 1,108 1,162 1,093 1,060 Ratio of Customers to One Employee (Connection) n/a n/a n/a n/a 402 409 399 406 417 424 Population in Responsible Areas at Year End (Person) 7,867,379 7,910,699 7,958,163 7,992,613 8,000,693 8,038,535 8,084,133 8,127,684 8,156,851 8,192,123 Number of Households in Responsible Areas at Year End (House) 3,135,203 3,234,978 3,338,498 3,446,740 3,530,814 3,633,356 3,742,515 3,868,216 3,958,491 4,099,437

A n n u a l R e p o r t 2 0 1 6 127 Water Tariffs

Type 1 Residence Type 2 Commerce, Government Agency, State Enterprise, Industry and Others Volume Water Tariffs Volume Water Tariffs (cu.m.) (baht/cu.m.) (cu.m.) (baht/cu.m.) 0-30 8.50 0-10 9.50 (Not less than 90.00 Baht) 31-40 10.03 11-20 10.70 41-50 10.35 21-30 10.95 51-60 10.68 31-40 13.21 61-70 11.00 41-50 13.54 71-80 11.33 51-60 13.86 81-90 12.50 61-80 14.19 91-100 12.82 81-100 14.51 101-120 13.15 101-120 14.84 121-160 13.47 121-160 15.16 161-200 13.80 161-200 15.49 Over 200 14.45 Over 200 15.81 Remarks 1. The above water tariffs do not include VAT. 2. The average water tariff for bulk sale is as follows: * Residence: 10.50 baht/cu.m. * Others: 13.00 baht/cu.m. 3. Since 1 June 2004, the MWA has included the raw water charge at the rate of 0.15 baht/cu.m. This amount of money is remitted to Royal Irrigation Department. New Connection Tariffs (Flat Rate) and Meter Fee Unit : Baht Meter Size 1/2” 3/4” 1” 1 1/2” 2” 3” 4” 6” 8” 12” New Connection Fee 5,000 6,000 8,000 12,500 38,500 76,000 93,500 156,500 210,000 431,500 Deposit Fee 400 600 1,500 3,000 4,000 10,000 15,000 20,000 30,000 100,000 Meter Fee 25 40 50 80 300 400 500 900 1,100 3,500 Remarks 1. Additional fee for pipe installation and equipment for the connection 20 meters away from the MWA main pipeline is as follows:* Pipe Size (mm.) 20 25 40 50 100 150 200 300 Cost per meter (baht) 355 386 452 997 1,981 2,160 2,364 3,017 2. The above fees do not include VAT

128 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y Locations of MWA Offices MWA Head Office 400 Prachachuen Road, Tungsonghong, Laksi, Bangkok 10210 Tel : 0-2504-0123 Fax : 0-2503-9490 E-mail : [email protected] Sukhumvit Branch Office Prachachuen Branch Office 1564/1 Sukhumvit Road, Phra Khanong, Khlong Toei, Bangkok 10260 2 Soi Soem Suk, Chatuchak, Chatuchak, Bangkok 10900 Tel : 0-2331-0028-30 Fax : 0-2331-7533 Tel : 0-2585-7444, 0-2585-0319, 0-2585-3889, 0-2585-0490 E-mail : [email protected] Fax : 0-2586-0922 E-mail : [email protected] Phra Khanong Branch Office Bang Khen Branch Office 1564/1 Sukhumvit Road, Phra Khanong, Khlong Toei, Bangkok 10260 3 Chaeng Watthana Road, Anusawaree, Bangkhen, Bangkok 10220 Tel : 0-2331-0031-2 Fax : 0-2331-1061 Tel : 0-2552-1550-4 Fax : 0-2521-1176 E-mail : [email protected] E-mail : [email protected] Samut Prakarn Branch Office Phasi Charoen Branch Office 27 Soi Bunsiri 4, Sukhumvit Road, Mueang, Samut Prakan 10270 454 Kanchanaphisek Road, Bangkhae Nuea, Bangkhae, Bangkok 10160 Tel : 0-2384-1411-2 Fax : 0-2384-3065 Tel : 0-2455-0055 Fax : 0-2454-5500 E-mail : [email protected] E-mai : [email protected] Phaya Thai Branch Office Bangkok Noi Branch Office 1057 Vibhavadi Road, Chatuchak, Chatuchak, Bangkok 10900 170 Moo 2 Kanchanaphisek Road, Plai Bang, Bang Kruai, Nonthaburi 11130 Tel : 0-2537-8225 Fax : 0-2537-8227 Tel : 0-2449-0011, 0-2448-0461 E-mail : [email protected] Fax : 0-2449-0065 Service Center 258/4 Soi Charan Sanitwong 30/1, Ban Chang Lo, Bangkoknoi, Bangkok 10700 Tel : 0-2411-3117, 0-2411-2240 Fax : 0-2411-3117 E-mail : [email protected] Thung Mahamek Branch Office Taksin Branch Office 9/2 Nang Linchi Road, Thungmahamek, Sathorn, Bangkok 10120 71 Rama II Road, Soi 31, Bangmod, Jomthong, Bangkok 10150 Tel : 0-2286-0172, 0-2286-0174-5, 0-2286-0177, 0-2286-0179 Tel : 0-2427-6000 Fax : 0-2427-7772 Fax : 0-2286-0153 E-mail : [email protected] E-mail : [email protected] Mansri Branch Office Suksawat Branch Office 1203 Nakhon Chaisi Road, Phaya Thai, Bangkok 10400 71 Rama II Road, Soi 31, Bangmod, Jomthong, Bangkok 10150 Tel : 0-2298-6700-24 Fax : 0-2298-6735 Tel : 0-2427-7000 Fax : 0-2427-7772 E-mail : [email protected] E-mail : [email protected] Lat Phrao Branch Office Bang Bua Thong Branch Office 591 Soi Ramkhamhaeng 39 (Tepleela 1), Wang Thonglang, Bangkok 59 Moo 2, Bang Kruai-Sai Noi Road, Sanoeloy, Bangbuathong 10310 Nonthaburi 11110 Tel : 0-2934-4432-6 Fax : 0-2934-4815 Tel : 0-2571-3982-7 Fax : 0-2571-1743 E-mail : [email protected] E-mail : [email protected] Min Buri Branch Office Mahasawat Branch Office 133 Ramkhamhaeng Road, Saen Saeb, Minburi, Bangkok 10510 170 Moo 2 Kanchanaphisek Road, Plai Bang, Bang Kruai, Nonthaburi 11130 Tel : 0-2543-6500 Fax : 0-2543-6630 Tel : 0-2449-0129 Fax : 0-2449-0088 E-mail : [email protected] E-mail : [email protected] Suvarnabhumi Branch Office Nonthaburi Branch Office 133 Ramkhamhaeng Road, Saen Saeb, Minburi, Bangkok 10510 282 Nonthaburi Road, Tha Sai, Mueang, Nonthaburi 11000 Tel : 0-2543-6500 Fax : 0-2543-6648 Tel : 0-2589-0035-8 Fax : 0-2580-5964 Email : [email protected] E-mail : [email protected] A n n u a l R e p o r t 2 0 1 6 129 Contact MWA

1. MWA Call Center: providing information, dealing with • Change of customers’ details complaints, receiving applications for services and coordinating • Water meter suspending service with relevant organizations in problem-solving for complaints to • Taking note of broken/ leaking pipeline and the public or customers through; proceeding repair • Hotline 1125, 24hrs • Water and electricity bill payment • E-mail : [email protected] • Other bill payment service under MWA Easy Pay • Facebook : www.facebook.com/1125callcenter Project such as AIS mobile phone payment fee of MWA Call Center is responsible for following appeals: 10 baht, KTC credit card payment fee of 10 baht, 1) Change of billing address Land and House Bank PLC’s loan payment with 2) Change of type of customer free of charge 3) Change of customers’ name / address 4) Report on damaged water meter 4. MWA Clean Water Clinic under Water Supply Section, 5) Report on defective water meter Water Quality Surveillance Division: providing suggestion and 6) Request for water meter size reduction information about tap water quality. Tel. 02-981-7321 7) Services other than meter service Fax. 02-981-7313 E-mail : [email protected] 8) Other services concerning the water meter 9) Registration for SMS service 5. MWA onMobile Application: allowing the user to report 10) Cancellation of SMS service or send photos of damaged or leaking pipes. The Application 11) Registration for waterworks service coverage will locate the exact area and notify the Maintenance Section of expansion project the MWA Branch for further action. 12) Registration for VAT registration certificate (Por Por 20) Channels for Payment 1. MWA Head Office and all 18 MWA branch offices, Once a customer contacts MWA Call Center, his/her Special Collection Division, Evian Village and One-Stop- request is recorded in the Customer Relationship Management Government-Service at Central Westgate shopping center system (CRM) and a relevant organization is informed in order to 2. “Drive Through Payment” service at the Head Office take prompt action. and 9 stations at the following Branches: Sukhumvit and Phra Khanong, Taksin and Suksawat, Nonthaburi, Prachachuen, Bang 2. MWA Website (www.mwa.co.th): providing online Khen, Phaya Thai, Min Buri and Phasi Charoen services including new connection request, connection progress 3. Payment via MWA Website (www.mwa.co.th) tracking, bill payment and information request, water usage 4. Payment via Internet Banking calculation and complaint dealing. 5. Payment by direct debit from bank account 6. Payment by credit card and ABC Point card 3. All 18 MWA Branch Offices: providing the following 7. Payment via following phone payment services for customers in area of their responsibilities: services: AIS mPay, Truemoney, Dtac, Kasikorn Thai Bank, • Request for new connection within one day and Airpay, 2C2P and GSB (Government Saving Bank) cancellation of service 8. Payment at counter services, e.g. banks’ counter • Change of water meter services, Metropolitan Electricity Authority (MEA), post offices, TOT counter services and TescoLotus, Big-C super centers 9. Transfer payment via True and AIS kiosk Channels for Payment in progress including 1. Online payment system available agents to receive bill payment of outstanding balance 2. Payment system with credit card via MWA onMobile 130 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y A n n u a l R e p o r t 2 0 1 6 131 OO OERNANE Eeet Sere Annual Report 2016 Metropolitan Waterworks Authority 132 M e t r o p o l i t a n W a t e r w o r k s A u t h o r i t y