LIBRARY

RMIT University Library Annual Report 2014

www.rmit.edu.au/library Introduction

In 2014 the University Library was once again a major contributor to learning, teaching and research at RMIT. The Library has a unique and highly valued place within the University. It is a ‘home away from home’ for many students, as well as the best source of reliable and scholarly information that supports learning, teaching and research. Over the past few years the Library’s role has expanded significantly. This is due to the growing use of multimedia to support learning as well as our increasingly active role in organising both learning objects and research outputs. Library liaison work is growing in both breadth and depth through involvement in projects like Global Learning by Design and a number of grants and grant applications. The Library (Australia and Vietnam) has put significant effort into adopting an institution-wide approach to service development and excellence. Through staff exchanges between Australia and Vietnam, shared planning and closer working ties we aim to ensure comparable library services are delivered anywhere within the organisation. The growth and new directions of recent years form the basis for a sound future. Craig Anderson, University Librarian.

Dr. Craig Anderson University Librarian Contents

Supporting Learning and Teaching 04

Supporting Research 10

Improving the Student Experience 12

Developing People 16

Improving Infrastructure 18

Appendices 19 RMIT University Library 04 Annual Report 2014

Supporting Learning and Teaching

The University Library is a significant contributor to RMIT’s learning and teaching environment. Videos, interactive games, face to face classes and online objects all support students’ academic success. Library staff spend hundreds of hours per year working with teaching staff to develop and enrich the content provided to students. Joint projects with schools, partners and programs, such as Global Learning by Design, ensure that RMIT’s teaching and learning experience is rich and rewarding.

Online learning Grant partnerships »» was invited to join a group of academics in the application, Staff are often asked to run multiple The Library was invited to partner titled ‘Badging Subject- research skills classes for hundreds in the following grant applications in Based Skills, Knowledge of students. In response, the Library 2014: and Application: Reimagining is increasingly turning to online »» A School of Media and acquisition and evidencing of instructional resources which can be Communication grant-funded learning outcomes’. embedded in Blackboard or accessed project titled ‘The Language »» A Learning and Teaching independently by students. of Design: Development and Investment Fund (LTIF) grant dissemination of a model and proposal with the School of In 2014, How to Find Scholarly resources to support a lexicon Media and Communication Resources, an online tutorial was for design’ was successful. to create a writing guide created through a collaboration The Liaison Librarian, Amy for design students, titled between Daniella Hutchings, Liaison Saunders, is a member of ‘Text and Form: Web-based Librarian for Vocational Business the reference group for the academic writing resources Education, and staff from the Business project. for design students’ was Academic Development Group. The »» The outcome of an Office of not successful, however, the tutorial highlights key videos, iSearch Learning & Teaching (OLT) project has been submitted as tutorials and Subject Guide material Innovation and Development a Global Learning by Design on finding scholarly resources. Grant proposal with the project for 2015. College of Business is »» The Library initiated a pending. Deborah Wright, proposal for an LTIF grant to Liaison Manager for Business, collaborate with the 0505

»» Study and Learning Centre is taking place in January 2015. teams with regard to the Learning (Australia), the Vietnam Repository, open educational material, Library and the Learning Skills This grant also strengthened the videostreaming, research skills guides Unit (Vietnam) to develop partnership between the libraries and online training videos. They also a user-centred referencing at RMIT and at SIM as librarians developed targeted guides in the use resource. While the bid was collaborated to deliver a range of face- of resources and worked with the unsuccessful we plan to to-face research skill training sessions Study and Learning Centre (SLC) on collaborate to develop other for RMIT students at SIM who an online quiz. ways to support students’ were enrolled in the Introduction to The Science, Engineering and Health referencing skills. Management and Leading for Change (SEH) liaison team supplied online courses. These sessions mirrored the learning resources for two Semester Partnerships with the training and help available to students 1 projects: Virtual WIL in Health School of Management in Melbourne and Vietnam. and Singapore Institute of Science and the Flipped Classroom. In Management Global Learning by Design Semester 2, Irene Caleb participated in a virtual WIL project with the School of Applied Science, identifying The ability to research is an essential Liaison Librarians from all three potential course resources in several graduate capability. In 2014, the college teams were involved in the formats. SEH team members were School of Management and the University’s Global Learning by Design also involved in other Semester 2 Library were awarded a joint Learning Project, which is led by the Office projects, offering input and feedback. and Teaching Investment Fund of Dean, Learning and Teaching. (LTIF) grant for a project to increase The continuing project provides us From the Business liaison team, Jenny students’ research skills. The project with the opportunity to work with Hurley was engaged in the Applied focused on two management courses academics, educational developers, Industry Practice project for the that are delivered at RMIT Melbourne, learning advisors, and Learning and Graduate School of Business and Law the Singapore Institute of Management Teaching staff. In this forum we are (GSBL). Jenny worked with SLC and (SIM) and RMIT Vietnam. able to develop curricula that can be Careers staff to create a combined reused for the delivery of programs in resource for students to use in WIL, The project employed the Research multiple locations and through multiple and provided advice to the developers Skill Development Framework to channels. about the online information resources develop a series of online library best suited to supporting curriculum. The Design and Social Context (DSC) interventions linked directly to course Liaison Librarians were involved in six Jenny has also been involved in assessment, and to then deliver these projects in Semester 1 focused on identifying key resources and legal into the curricula via Blackboard. early assessment, online learning and research needs for the four courses virtual work-integrated learning (WIL); being redesigned as part of the The project examined whether a further four projects in Semester 2 GSBL project ‘Deployment of the students’ library research skills and focused on capstones, online studios Postgraduate Online Pattern to the course results were improved as a and virtual WIL. Librarians were able to Juris Doctor Units’. result of these interventions; evaluation advise and assist RMIT University Library 06 Annual Report 2014

P to E: from print to P to E and New Academic electronic Street

An additional $5.6 million of capital The print to electronic push will also monies were made available in 2014 help smooth any access issues on to develop the Library’s electronic Melbourne City campus related to the resource collection, specifically The Library is ‘e-Preferred’ New Academic Street (NAS) building e-books. While the complete list is This means we will preference the works. During this period, substantial available in the Appendices, significant purchase of an electronic copy of amounts of Swanston Library resources acquired include: any requested book if it is available floorspace will be closed. Eighty per cent of print books and almost »» Birkhauser Architecture 2013- in that format. Print copies will all the print journal collection from 2014 e-book collection be purchased when there are the Swanston Library will be moved »» Chinese medicine books from specific pedagogical reasons offsite. These items will be available Ovid for obtaining the physical upon request, but physical browsing »» ScienceDirect, SIAM and SPIE format. won’t be possible and there may be e-book collections a 24 hour delay for retrieval. Of the »» Springer eBook archive material to be moved offsite, 15,000 A proportion of the money was spent equivalent e-book titles have been duplicating print books with electronic acquired. copies. This emphasis on the electronic collection will improve the support we offer to RMIT programs delivered around the world.

The last ten years of e-resources Spending of the information resources 16% budget, 2004 vs. 2014 15% 50% *e-Journals 40% *e-Journals Monographs Monographs (Print books and 9% (Print books and individual **e-Resources individual e-book titles). e-book titles). 38% **e-Resources 25% Printed Journals 6% Printed Journals *Operating budget directed towards e-journals. **Capital budget directed towards e-journals 2004 and e-book packages. 2014 07

EduTV: new in 2014 EduTV makes it easy for teaching staff and students to find and watch relevant television content. The database includes over 10,000 programs including documentaries, drama and series. The streaming technology combined with powerful search, sharing and storage functionality make this an exceptional tool for integrating multimedia into educational offerings. Access Edu TV via ‘Databases A-Z’

Licence audit for global Multimedia access The suite of videos produced by the Library grew substantially in 2014, As with most university libraries, furthering our emphasis on e-learning and multimedia production. our subscription costs are based on our total student numbers and/ or number of campuses. Publishers are increasingly looking at additional charges according to an institution’s international campuses and students. An audit of electronic resource licences began in 2014 (report due in 2015) to establish the degree of What’s a Scholarly Source? What’s a Library Subject Guide? financial risk for us. e-Textbooks

At the Vietnam campus, the Library has been working with the Finance Department and the centres to determine the budgetary impact of moving from the current textbook rental scheme to an e-textbook e-Books in Academic Libraries Planning and Researching your distribution system. While budget Assignment implications seem significant, the campus has moved to testing Other videos produced by the Library and available within the iSearch tutorials: distribution and access and a »» LibrarySearch: finding an item when you know the title commercial law e-textbook will be »» Doing a topic search and finding the best results in LibrarySearch trialled in 2015. »» Interpreting LibrarySearch results »» Google versus Google Scholar In Australia, the Campus Store has set up an agreement with VitalSource to enable students to purchase e-textbooks available through the Videos produced in VitalSource platform. previous years continued to be popular on YouTube: ‘What’s a Library Database’ topped 28,000 views in 2014. RMIT University Library 08 Annual Report 2014

in their centres for part of the week: Nguyen Trong Thi in the Centre of Technology and Tran Minh Hien in the office of the Fashion and Textiles Merchandising program. Liaison Librarians continue to seek opportunities to embed research skills into curricula, and they have placed particular emphasis on enhancing online learning through the development of video-based The Library’s video streaming information table instruction. at the L&T Expo. From left: Victoria Ho (Senior Lecturer), In 2014 Liaison staff also worked Rebecca Morris, Nguyen Ngoc Diep Anh, on developing more strategic Inclusive teaching group from Fashion Merchandising, and Tran Minh relationships with schools, through, Hien from the Vietnam Library. for example, participation in school All colleges participated in this group Learning and Teaching Committees, led by the Office of Dean, Learning Engagement College Academic Development and Teaching. Gary Pearce, the Groups and the Academic Portfolio’s Liaison Manager for the DSC College, Liaison staff spend regular periods of e-learning meetings. and June Frost, Liaison Librarian for time working from their schools. This the School of Education, were the Engagement through University is a successful model that is extending Library’s representatives. The group committees to the Vietnam campus. By working used the LibGuide platform to draw directly in schools or centres we have The Library at the Learning and together resources for supporting the opportunity for point-of-need Teaching Expo inclusive teaching practice within the assistance and closer collaboration University. with academic staff. The Library mounted two displays at the EdTech@RMIT session of Jobs on Campus This model has operated at the the 2014 Learning and Teaching Jobs on Campus assists University Melbourne campuses for some years Expo (Australia). The first Library units employ RMIT students by and received very positive feedback display highlighted the VitalSource providing recruitment support. from academic staff, although the Bookshelf e-textbook platform, while Furthermore, research indicates that initiative is under pressure from the the second featured the Library’s students who work at their home diminishing availability of space in video streaming resources. A steady institution have improved learning schools. Currently just over half stream of interested Expo attendees and graduate employment outcomes. the 19 Melbourne-based Liaison approached to discuss various Charles Barnett represents the Librarians spend half a day per week resources with Library staff. Library on this group and his role is in each of their schools. to contribute ideas, identify employer Since 2014, two liaison staff at the needs and promote the service to Vietnam Library have been based Library managers. 0909

Library Guides getting worldwide attention The ‘Applied Sciences: information research methods’ guide was featured as one of three international examples of good practice in online information literacy tutorials. Li, L. (2014). Scholarly Information Discovery in the Networked Academic Learning Environment. Oxford: Chandos Information Professional Series, pages 156-157.

Accreditations Annual Book Fair

The Library contributed to six The popular RMIT Vietnam Book Fair professional accreditations for was held again at the Saigon South RMIT programs: Human Resource campus in April. Approximately 1,500 Management, Chinese Medicine, students and staff attended the event, Chiropractic, Dental Hygiene, purchasing books for themselves Engineering and Nursing. and recommending purchases for the Library. The event also included a number of competitions and the Library gave away prizes of 30 book vouchers and six online English courses to the winners.

New webpage for academics and teachers The Library has launched a revised version of the academics and teachers webpage. The page includes information on: »» developing a course »» delivering a course »» developing students »» professional development. RMIT University Library Annual Report 2014

Supporting Research

New in 2014 Research The University Library is a vital partner in supporting research and Library Guide promulgating RMIT’s research endeavours. Research support takes the form of the wide variety of resources acquired as well as informing staff of Publishing your research: how to optimise their research impact. The Research Repository is the most choosing where to publish. effective tool RMIT research staff have to increase impact and increase citations.

Collections of Excellence Choosing where to publish

The Library is working with the A new On Track workshop for higher colleges and the Research and degree by research students and Innovation portfolio to identify major supervisors was introduced in 2014. research areas where the Library could The session, ‘Choosing Where to increase its support by developing a Publish Using Library Tools’, was also collection of excellence. We intend Create a buzz with offered in schools and was supported that these collections will eventually be your research by the new Library Guide on the among the best of their discipline in subject. the country and will provide a sound The Library’s Research basis for research. Impact guide has more Workshop feedback The research areas will be drawn from: information about ways “Nearly everything in this health sciences (Chinese medicine to maximize your impact. workshop was new to me. has been identified), textile technology, I’ve used the skills I learned urban planning, architecture and design, and sustainable design. to re-examine the journals I was thinking of publishing Development work undertaken in in. As a result, I’ve changed 2014 includes identifying and refining areas, assessing existing collections, focus.” and benchmarking against other key library collections. 11

Research Repository and Vietnam and Melbourne liaison staff Twitter, Facebook, blogs and online RMIT Vietnam collaborated on developing expertise newspapers. and identifying useful approaches in While visiting Vietnam in July, this area. In Vietnam, the exchanges Altmetrics add to the variety of Research Repository Coordinator, included workshops, group available indicators of the impact and Keely Chapman met with Associate discussions and mentoring for Library influence of a research output. They Professor Bob Baulch, who is the staff on research support and building offer researchers who do not publish Vietnam Research Coordinator. Keely relationships with academic staff. in academic journals, or who work also presented information on the Vietnam and Melbourne librarians in disciplines that are not associated RMIT Research Repository to Library undertook joint research consultations with the accumulation of citations in staff and researchers at the Saigon with academics and jointly delivered academic resources, an alternative South campus. research methods workshops for means of demonstrating the reach and academic staff and researchers. significance of their work. Altmetrics Supporting research at can also be used to complement RMIT Vietnam Research Repository traditional measures of impact. implements altmetrics data The major focus of Library staff Using www.altmetrics.com, this exchange visits in 2014 was the The Research Repository enabled additional measure of impact has been Library’s contribution to developing alternative metrics, or altmetrics, for enabled for repository records with the research culture at RMIT Vietnam. the first time in 2014. With altmetrics a publisher-assigned Digital Object During the visits of Tran Minh Hien, we can track and collect mentions of Identifier (DOI). Amy Saunders and Robyn Phillips, RMIT research on social media or the open web, including

Research Repository 2010 - 2014

RECORDS ADDED TOTAL HOLDINGS FULL-TEXT DOWNLOADS

788,190

654,038 5,048 5,136 4,791 24,723 22,115 4,172 17,324

2,607 13,152 313,823

8,016 127,264 23,080

2010 2011 2012 2013 2014 2010 2011 2012 2013 2014 2010 2011 2012 2013 2014 2010 2011 2012 2013 2014 RMIT University Library 12 Annual Report 2014

Improving the Student Experience

RMIT Vietnam Library Client Survey 2014 The University Library is a major contributor Yourto the feedback student countsexperience at RMIT. The physical library on any campus Thank is typically the most common student destinationThank youand everyone has a whosignificant completed influence the Library Client on Surveya student’ in Julys perception 2014. you! of the University. In parallel, the online presence of Yourthe suggestionsLibrary increasingly will help us improve supports our services students to support to find you better. the resources they require. We commit ourselves to providing high-quality services to all research, learning and teaching purposes.

8

7

6 Client Satisfaction surveys 5 How do you think Overall satisfaction 4 5.34 We asked 3 2 about your library? 1 0 1 7.0 2 The Insync Library client satisfaction while survey was conducted for the 1396 63.4% 35.3% students & sta users use Melbourne campuses in 2013 and users use at RMIT Vietnam library print online resources reported in the 2013 annual report. resources The Vietnam Library undertook the things we do best areas which need survey in July, 2014. From 2015 TOP 10 according to users TEN improvement onwards, we intend to run the survey Performance rating on scale 1-7 Performance rating on scale 1-7 Computer in the same calendar year. The survey 5.92 Library Sta treat all users fairly 3.68 availability asked users to rate the Library’s Library Sta Photocopying & 5.86 are approachable services against their expectations 4.76 printing and helpful and to suggest improvements. facilities Library Sta Laptop facilities 5.81 are ready to help 4.79 We received 1396 responses from (e.g. desk, power) students and staff at the Vietnam when users need Library Sta RMIT Melbourne 5.75 campus, a strong response rate which provide accurate 4.83 LibrarySearch suggests that the results represent answers to enquiries is easy to use Library Library website 5.49 the views of the general campus is a good place 4.86 provides useful population. to study information Opening hours 5.43 Space meet user needs 4.86 for group study

Face to face Item availability 5.38 enquiry services 4.90 on shelves What was rated most important? meet user needs »» The approachability, fairness Library resources/ Online catalogue 4.93 and expertise of Library staff. 5.32 services accesible is easy to use when away from campus »» The study environment and Resources Library website is updated & finding a quiet place to study 5.27 in the Library 5.04 meet user needs informative in the Library. Self service Users are informed 5.25 5.05 (renew/reserve..) about library services meet user needs

This Moreinfographic ways to give communicates us feedback: the survey results to Library users.

Follow us on Email us Call us facebook.com/ [email protected] (SGS) (08) 3776 1319 -SGS RMITVietnamLibrary [email protected] (HN) (04) 3726 1460 -HN 13

Library orientation activity services according to student needs, the total numbers completing Library and included only the most important orientation activities in 2013. In 2014 the Library trialled a new information so as not to overwhelm In their feedback, students reported approach to orientation for our students. Melbourne campuses. The Library that Library Quest created a positive association for them with the Library, Communications and Marketing team, This approach contributes to the improved their confidence about using with help from a game designer, University’s emphasis on extending Library resources, alleviated their fears created a short online game called Orientation offerings throughout about assignments and was highly Library Quest. The game, which the semester in order to improve valued as a learning tool. was styled in the tradition of 1980s student retention. In the narrative computer games, was heavily context of the game, players trialled marketed to new and returning LibrarySearch, watched our videos students. All students who completed explaining key library concepts, and the game went into the draw to win were introduced to the best ways to one of two iPads. get help from the Library. Results Library Quest was designed with a careful emphasis on the most Between 17 February and 28 April, important learning outcomes for 2,470 RMIT students completed students. We contextualised tools and Library Quest. This more than doubled

Student feedback on Library Quest “It was informative and fun. It makes me less anxious about starting next week.”

“Hilarious. The zombie theme last year was great but this text adventure style is even better. I learnt something too!”

“Enjoyable and useful. Loved the humour...I am a mature student returning to study and found it very welcoming.” ‘Cloud City’ from Library Quest 2014. “This has to be the most interesting way I have been given instructions on how to use a library… actually on almost any subject.”

“It was awesome! I’d probably be a bit embarrassed to ask really simple questions in the Library but I feel like I know the answers to the main things….I’ll definitely feel more confident in the Library - plus I’m now an intergalactic adventurer.” RMIT University Library 14 Annual Report 2014

Ask a Librarian chat trial in Website redesign for Online instruction and Vietnam Vietnam Library iSearch

Towards the end of 2014, the Vietnam In October, Vietnam campus users The Library advanced significantly Library began a trial of a chat service, were provided with a new Library web in its provision of online instruction which will extend into 2015. The trial interface for searching for information. in 2014. Library staff worked on a is part of the global service integration The Library’s webpages were number of projects to create online approach which featured in the 2014 redesigned and integrated with the learning resources for students that Library Plan. Providing a chat service RMIT Vietnam website to provide easy can be delivered in multiple ways: in at the Vietnam Library is the first stage access to both print and electronic class, through the Library website, and of investigating a single ‘distributed resources. The team working on through Blackboard or Google Sites. service provision’ model which would the redesign was led at the Vietnam One such project was the renovation utilise expertise across the Library Library by Nguyen Ngoc Doan Trang of the iSearch research skills tutorial. network. Further development of this with support from Ousmane Diallo Originally launched in 2011, iSearch model is associated with the possibility of IT Services in Vietnam and Iza was given a new and streamlined look, of a shared library management Bartosiewicz, the Library’s Website new structure and navigation, and system and the ability to develop staff Coordinator in Melbourne. was also enhanced by multiple online expertise across different campuses. videos, learning activities and quizzes to help RMIT students develop their The Ask a Librarian chat service trial research skills. is available from the research support webpage and is prominently linked to from the Library homepage. Chat on the rise In Australia, 2014 saw an increase of almost 20 per cent in Ask a Librarian chat questions, while the number of questions received via email dropped four per cent. 15

Supporting students with Another communication The next generation of disabilities channel students

The Disability Resources Centre (DRC) The Vietnam Library launched its Vietnamese high school students was established to support students Facebook page in June. Weekly preparing for university study attended with disabilities at the Vietnam orientation games for the beginning an information and training session campus. It is a partnership of the of the June trimester started off the at the Vietnam Library in June as part Disability and Learning Advisor and active presence which was followed of the ‘University Transition Course’. Vietnam Library staff. Consultations with weekly news, reviews, and alerts The Vietnam Library collaborated with and assistance services are provided about services. Marketing and the Learning Skills Unit through the Centre, including the to introduce students to university life. provision of alternatively formatted materials. The DRC collaborated with the Digitisation Unit of the University Library in a pilot project. This project was to establish workflow processes between Vietnam and Melbourne campuses to process copyright compliant, alternatively formatted books. It is planned that the collection will be hosted in the Learning Repository for access by all authenticated RMIT students with a print disability.

Beanland Library, Saigon South. RMIT University Library 16 Annual Report 2014

Developing People

Over the past ten years the library environment has been rapidly changing and continues to evolve. In order to provide the best services and resources possible, RMIT University Library provides comprehensive support and development for staff to grow and adapt to a changing professional world.

Cross-institution mentoring include areas such as service delivery, software. Annie delivered two trial program online learning and lesson planning. sessions to Library staff in Melbourne and at the Singapore Institute of The Library participated in a mentoring Working globally Management (SIM). The online program in 2014 along with seven database training session for SIM other Victorian university libraries as Hoang Tuyet Anh, the Library manager Library staff had eight participants and well as the State Library and CAVAL. at the Vietnam Library, visited used Blackboard Collaborate. Nine staff from RMIT participated: four Melbourne in July to participate in From 26 February to 17 April, the mentees and five mentors were paired the face-to-face component of the Library hosted Ho Thi Ngoc Han, with library staff from other institutions. Library’s annual planning sessions. Information Resources Manager at This second year of the mentoring The quarterly reporting sessions the Hue University Learning Resource program was run over six months and on the activities in the 2014 Library Center. Han, who came to us on an included initial training in the mentor/ Plan were held as video conference Endeavour Executive Award, met with mentee role, mentoring sessions meetings, with mixed success. staff across the Library and received and three networking events. In The liaison teams are investigating training in Resource Description and focus groups held at the end of the other mechanisms for regular Access (RDA). She also visited a program, participants spoke highly of communication between staff working number of other libraries including the value of gaining mutual support at different campuses. the State Library of Victoria, Monash in a challenging and changing University Library and Wyndham environment; improving understanding The buddy system between Public Library. of the political climate; and improving Melbourne and Vietnam Library levels of confidence. staff was extended in 2014 to involve a total of 13 staff. The buddy Peer Partnership program arrangement offers staff members a Vietnam/Melbourne work friendly contact who is engaged in exchanges The Library participated in the similar work; buddies are encouraged University’s Peer Partnership program, to discuss ideas and share Staff from the Vietnam Library and in which three librarians partnered with experiences. the University Library (Australia) three teachers from the Study and participated in professional As part of the Library’s e-learning development exchanges in 2014. Learning Centre to provide feedback activities, Annie Yee has been leading on teaching practice. We plan to Information Resources Coordinator, a project to test online inservice Nguyen Tran Minh Chau, and Subject broaden the program in 2015 to training for Library staff using webinar 17

Robyn Phillips with Nguyen Huu Loc and Tran Nguyen Tran Minh Chau at Healesville Tran Minh Hien and Robyn Phillips attending Minh Hien in the Beanland Library, Saigon Sanctuary. L&T event at the SGS campus. South.

Librarian, Tran Minh Hien, visited training opportunities and will develop LATN (Libraries of the Melbourne in September. Chau new training and assessment tools. Australian Technology investigated the principles of systems We aim to integrate online training Network) selection and had an in-depth look and assessment opportunities into the at the Alma library management competency documents. These can Gamification webinar system, while Hien spent time then be used as self-paced learning Annie Yee was on the organising with Liaison Librarians, the Library tools by reference staff in Melbourne committee for this webinar and Communications and Marketing team, and Vietnam. presented on how games are used and at the Brunswick Library to learn Work experience students for student orientation, and for staff more about his liaison area. inservice training by the Library. Liaison Librarians, Robyn Phillips The Library invested approximately The future of technical services and Amy Saunders, spent two weeks 75 days supporting Information at the Beanland Library and Hanoi Management students during their Mac Horn, Evelyn Shenker and Library respectively. These visits work experience placements. Nine Richard McCart presented at the focused on developing the Library’s students worked with us in 2014, LATN meeting ‘The future of technical contribution to the development of including five masters students services in Australian libraries’. the research culture at RMIT Vietnam, from RMIT, one from Charles Sturt The meeting was attended by all and jointly delivering sessions for University, and three diploma students LATN members, including Auckland academics. from Swinburne University. University of Technology and Nanyang Technological University. Reference competencies

Reference teams, both onsite and online (through Ask a Librarian), developed competency documents and self-assessment tools in 2014, to ensure we provide the best quality service to our users. The second phase of the project will identify

Library staff who presented at conferences and seminars L-R: Annie Yee, Sian Dart, Stephen Gillespie, Melissa Parent, Julia Leong, Keely Chapman, Richard McCart, and Emma Rose. (Absent: Evelyn Shenker, Patricia Murray, Petrina Collingwood, and Rebecca Rata). RMIT University Library 18 Annual Report 2014

Improving Infrastructure

The physical and online environments we provide for our students and researchers provide the basis for the services we provide. In 2014 there were several improvements to our online environment, and much effort was invested in the early stages of the New Academic Street (NAS) project which includes the refurbishment of the Swanston Library. The NAS project will significantly improve student satisfaction and learning outcomes.

BookIt New Academic Street (NAS) to focus on initial development work, and he continued to lead this project The new software for booking Library on his return to the Library. student rooms and computers at “The New Academic Street the Melbourne campuses went live will transform the student NAS preparations within the Library in time for Semester 1, 2014. The experience on the city included collection analysis to improved functionality ensures that the campus.” determine which materials must availability of limited resources (study be retained in the reduced space available during renovations in the rooms and computers) is managed A great deal of planning and Swanston Library. more equitably. BookIt is also used preparation for the NAS took place in beyond the Library for students 2014. For three months, the University The NAS website is being kept up to booking other University facilities. Librarian took on the role of the date with news and developments Academic portfolio’s NAS coordinator about the project. Think Print

The University’s global printing, copying and scanning solution was installed across Library sites at all Melbourne campuses in time for the start of the academic year. ‘RMIT Global’ had operated successfully across the Melbourne campuses for 12 months prior to being rolled out to the Library. It was therefore a highly anticipated (and painless) transition.

Indoor-outdoor terraces at RMIT’s revamped Swanston Library. 19

Appendices

Current statistical profile of the Library (At 31 December 2014)

Vietnam Melbourne

Number of Library sites 2 5

Total floor space 1,883 square metres 15,012 square metres

Number of study seats 366 2012

Number of group study rooms 7 33

Number of workstations Apple iMacs 22 Apple iMacs 29 Windows desktops 55 Windows desktops 583 Notebooks 6 COWs 4

Number of staff 24.4 FTE 150.5 FTE

Current collection size

TOTAL Vietnam Melbourne

Books and AV

e-Books and streamed video 263,639 — —

Print books and AV: titles 548,995 40,862 508,133

Print books and AV: items 670,352 64,569 605,783 (multiple copies/volumes)

Serials (journals)

Electronic journals - titles 70,659 — —

Print journals - titles 6,857 18 6,839

Learning Repository

Total records 59,312 — —

Total objects 58,940 — — Research Repository

Total records 24,723 — —

Total full-text 3321 — — RMIT University Library 20 Annual Report 2014

Activity in 2014

Collections

TOTAL Vietnam Melbourne 1 Spending on information resources — n/a $13,650,000

Books and AV

New e-book titles 25,537 — — (includes streaming video)

New physical titles 36,953 4,339 32,614

New physical items (multiple 39,062 5,426 33,636 copies/volumes)

Serials (journals etc)

New electronic titles -10,185 — —

New print titles 544 3 541

Learning Repository

Records added 39,721 — —

Research Repository

Records added 2,607 — —

Full-text objects added 617 — —

n/a = not available 1 This includes the additional $5.6 million print to electronic monies Service and access

TOTAL Vietnam Melbourne

Website: page views — n/a 1,961,144

Doorcounts 2,723,226 547,589 2,175,637

EZproxy visits (accessing e-resources) 1,759,036 — —

Loans (including renewals) 867,103 99,838 767,265

Document delivery items acquired for our 10,155 129 10,026 users (across VN-library sites)

Learning Repository : logins 112,152 2 — —

Research Repository : full-text downloads 788,190 — —

Enquiries: total 246,430 47,810 198,620

Ask a Librarian (electronic) enquiries 3,677 20 3 3,657

Liaison Librarian research-level enquiries 1,373 17 1,356

Classes 1,619 334 1,285

Classes: students attending 26,180 2,614 23,566

2 A report fault resulted in substantially under-reported logins for several months 3 AaL service went live in Vietnam 17 Nov 2014 21

Staff arrivals and departures

The Library welcomed 10 new staff in 2014: And we farewelled 14 staff: Ronald Collins to work in Library Resources Lucas Adam Cooper to work in the Bundoora Library Boswell Susan Samuel Gibbard to work in Library Resources & Access Bray Rosa Peter Gravestock to work at Swanston Library Crocitti Michael William James to work at Swanston Library Fawaz William Evangelia Kopelis to work at Swanston Library James Ebe Nguyen Thi Huyen Trang to work in the Information Services team Kartus at Saigon South. Eliza Kasprowicz John Amelia Rowe to work in Library Resources and Access Lawrence Tien (Thi) Mario Sos to work at Bundoora Library Lawrence Naomi Tran Tuan Anh to work in the Information Services team at Saigon Lyons South. Lesa Maclean Pham Dang Quynh Nhu Gwen Scott Bernadene Sward

Major electronic resources purchased in »» Sports Medicine and Exercise Science in Video 2014 (Alexander Street Press) »» Synthesis Digital Library, Collection 6 e-Book Collections »» SIAM eBooks 2013 »» ACS ebooks Symposium series (2011-2014) »» SIAM eBooks 2014 »» Birkhauser Architecture (deGruyter) 2013-2014 »» SPIE eBooks 2014 »» CCH Online Books 2013 »» SPIE eBooks 2015 »» CCH Online Books 2014 »» Springer eBook Archive »» Chinese Medicine Books (Ovid) »» WIO eBooks 2013+2014 »» Encyclopedia of Automotive Engineering (Wiley) »» Wiley Encyclopedia of Composites, 2nd ed »» Handbook of Biomimetics and Bioinspiration »» IET ebook collection 1979-2014 »» IGI e-book Upgrade 2013 Streaming Video Collections »» IGI e-book Upgrade 2014 »» Asian Film vol. 1 (Alexander Street Press) »» IOP eBooks 2014 »» Asian Film vol. 2 (Alexander Street Press) »» IOP eBooks 2015 »» Australasian Literature Online (Alexander Street »» MIT Press ebooks - Computer and Engineering Press) Collection »» Counselling and Psychotherapy Transcripts Vol. 2 »» Momentum Press Digital Library (Alexander Street Press) »» OnArchitecture »» Counselling and Therapy in Video Vol. 3 »» Palgrave Connect Frontfile (Alexander Street Press) »» Proquest Art & Architecture Archive »» Environmental Studies in Video (Alexander Street »» RSC eBooks 2015 Press) »» ScienceDirect Biochemistry, Genetics and »» Ethnographic Video Vol. 1 (Alexander Street Molecular Biology Press) »» ScienceDirect Chemical Engineering »» Ethnographic Video Vol. 2 (Alexander Street »» ScienceDirect Chemistry Press) »» ScienceDirect Computer Science »» Ethnographic Video Vol. 3 (Alexander Street »» ScienceDirect Energy Press) »» ScienceDirect Engineering »» Fashion Video Library (Alexander Street Press) »» ScienceDirect Environmental Science »» Psychological Experiments Online (Alexander »» ScienceDirect Immunology and Microbiology Street Press Online) »» ScienceDirect Materials Science »» Statistics and Probability Tutor (Kanopy) »» ScienceDirect Pharmacology, Toxicology and »» Video Journal 2014 Update (Alexander Street Pharmaceutical Science Press) »» ScienceDirect Psychology RMIT University Library 22 Annual Report 2014

Database Resources »» 25 November: Karen Tang, Associate Director »» AMIRSYS Imaging and Pathology Reference Corporate Service at Curtin University Library. Centres Update »» BI Consumer Archive (MarketLine) Visits by RMIT University Library »» Case Studies Archive 2012-2014 (MarketLine) »» Wendy Frerichs visited RMIT Vietnam (SGS 16- »» DSM Legacy Collection 19 March and Hanoi 19-22 March) as part of the »» IBISWorld Special Industry Reports LTIF project with the School of Management to »» IMF Library conduct student focus groups and a workshop »» MarinLit (RSC) for academic and library staff. »» SAE Technical Papers Backfiles »» Keely Chapman visited RMIT Vietnam (SGS only) »» Smart Grid Research Documents on 29 July to present on the RMIT Research Repository to researchers and Library staff, and Visits to meet with Associate Professor Bob Baulch, Visits hosted by RMIT University Library Vietnam Research Coordinator. »» 3 February: staff from Christchurch Polytechnic »» Nguyen Tran Minh Chau and Tran Minh Hien Institute of Technology visited to discuss Equella visited RMIT Australia for two weeks to work with implementation in the Learning Repository. colleagues in the Library on 8-19 September. »» 26 February-17 April: the Library hosted an Robyn Phillips and Amy Saunders undertook Endeavour Executive Award holder, Ho Thi Ngoc a two-week visit to the Vietnam campus (SGS Han, from Hue University Learning Resource and Hanoi respectively) from 25 October to 8 Center. November. »» 9 April: visit by Nongluck Thiengtham, from »» Deborah Wright visited RMIT Vietnam (13- the University Library at Kasetsart University 15 October) and Singapore Institution of (Thailand), who was on an Endeavour Executive Management (15-17 October) as part of the LTIF Fellowship at the University of Melbourne. project with the School of Management. »» 17 April: Wendy Pirie, Head of Academic and »» Lynn Murdoch and Deborah Wright travelled to Learner Services in the Information Services Jakarta 8-9 December to visit RMIT Foundation Directorate at Heriot Watt University. Studies Jakarta and the Universitas Pelita »» 1 August: Kerry Peterson from Charles Harapan (UPH), and present an information Sturt University visited to discuss Equella session to UPH School of Business staff. implementation. »» On December 11-12, Lynn Murdoch and Heather »» 8 August: Federation University Australia visited Ross visited the Kaplan Higher Education to discuss Equella implementation. Academy, the National Library of Singapore and »» 21 August: Simon Huggard from LaTrobe the Nanyang Technological University Library. University Library and Thornton Staples from the Smithsonian Institution visited to discuss research Activity in professional organisations data management. Academic Business Librarians’ group »» 11 September: Australian Catholic University visited to discuss Equella implementation in the Members of the group were: Deborah Wright, Jennifer Learning Repository, especially eReserve. Hurley, Pauline King, Wendy Frerichs, Annie Yee, Patricia »» 16 September: Deakin University visited to Darwish, Daniel Giddens, Cheryl Tinney and Daniella discuss Equella implementation. Hutchings. »» 24 September: an information session and tours were provided to approximately 45 Charles Sturt ALIA: Australian Library and Information Association LIS masters students. (Vic) group »» 13 November: Karen Stone, Manager Description Melissa Parent was chair of this group in 2014. Services at the State Library of Queensland ALIA Library Technicians (Vic) group and other library staff visited to discuss Alma implementation. Patricia Murray served as a committee member. » 19 November: three librarians from the » ALIA Reference and Information Services (Vic) group International Islamic University Malaysia Library - Yusrina Abu Bakar, Head, Quality & Corporate Wendy Frerichs and Daniel Giddens represented the Communication Section; Siti Nor Md Idris, Liaison Library as committee members. Librarian for the Faculty of Islamic Revealed Knowledge and Human Sciences; Mohd Azizul Australian Committee on Cataloguing Hakim bin Mohamad Idris, Assistant Information Ebe Kartus continued as an ALIA representative on this System Officer - visited to discuss library committee and Melissa Parent took up one of the three services. ALIA representative positions. 23

CAUL Staff publications RMIT University Library is a member of the Council of Articles and conference papers Australian University Librarians and is represented by Craig Anderson who also chairs the CAUL Statistics Gillespie, Stephen. (2014). Two years with Alma. Advisory Committee. Paper presented at 2014 IGELU Conference, Oxford. http://igelu.org/conferences/2014-oxford/archive-of- CAVAL presentations Craig Anderson is a member of the CAVAL Board and the chair of the CARM Shared Collection Advisory Leong, Julia. (2014). Purpose-driven learning for library Committee. Gary Pearce is the RMIT representative on staff. The Australian Library Journal, 63(2), 108-117. doi: the CAVAL Reference Interest Group. Beth Price is a 10.1080/00049670.2014.898236 member of the CAVAL Reciprocal Borrowing Advisory Committee. Julia Leong represents the Library on the Leong, Julia, Phillips, Robyn, Giddens, Daniel, & Dickson, CAVAL Human Resources Interest Group. Domenic Tarita. (2014). Continuing professional development Iannello chairs the CAVAL Digital Interest Group. for LIS professionals: Maximizing potential in an organizational context. KIIT Journal of Library and Engineering Liaison Librarians Information Management, 1(1), 5-14. RMIT University Library hosted the meeting of the Parent, Melissa. (2014). Implementing RDA in a Time of Melbourne-based Engineering Liaison Librarians. Change: RDA and System Migration at RMIT University. Ex Libris user group Cataloging & Classification Quarterly, 52(6-7), 775-796, doi: 10.1080/01639374.2014.889058 Stephen Gillespie and Richard McCart attended the IGELU Meeting and Systems Seminar in 2014. Ebe Parent, Melissa, & Maclean, Lesa. (2014). Go with Kartus continued as a member of the IGELU Voyager the flow: discovering new workflows in Alma. Paper Product Working group. presented at the VALA 2014 : streaming with possibilities, LATN Melbourne, Vic.

The Library is a member of the Libraries of the Australian Sullivan, Doreen. (2014). Acknowledging the Technology Network and was represented by Craig acknowledgements. Incite, 35(3), 20. Anderson. The Library had representatives on a number of LATN online communities. Sullivan, Doreen. (2014). Book reviews - behind the scenes. Incite, 35(6/7), 18-19. OCLC Craig Anderson is on the OCLC Online Computer Library Sullivan, Doreen. (2014). The search. The Writer, 127(4), Center Inc. Asia Pacific Regional Council (APRC), APRC 44-45. Executive Committee Members (Term: 1 July 2013 – 30 June 2016). Reviews Vic/Tas Research Support Community Library staff continue to contribute to the professional community: eight staff contributed 35 book reviews to Keely Chapman and Heather Ross represented the professional library journals in 2014. These staff were University Library on this group. Patricia Darwish, Miranda Francis, Wendy Frerichs, Daniel Giddens, Julia Leong, Doreen Sullivan, Cheryl Tinney and Victorian Academic Law Libraries Annie Yee. Jennifer Hurley was a member of this group. Business on Swanston Street, the College of Business Victorian Association of TAFE Libraries staff newsletter, asked Library staff to provide reviews of Annette Sullivan represented the Library at VATL. Krystyna recently acquired business texts that may be of interest Derwinska is a member of the VATL Cataloguing, to its readership. In 2014, seven Library staff (Patricia Acquisitions, Serials and Systems Group. Darwish, Daniel Giddens, Jennifer Hurley, Daniella Hutchings, Jenny Loft, Deborah Wright, Annie Yee) Victorian University Librarians Meetings contributed reviews of 15 books. Craig Anderson attended meetings of this group. Stephen Gillespie and Deirdre Gillespie participated in the Victorian Deputy University Librarians group, and Stephen was also involved with the Victorian Planning and Quality Group. RMIT University Library 24 Annual Report 2014

RMIT University Library (Australia) organisational chart, December 2014

University Librarian Craig Anderson

Advisor Communications Librarian Personal Librarian Coordinator and Marketing Quality and Assistant Staff Communications Vacant Offshore Services Nora Portas Development and Marketing Lynn Murdoch Julia Leong Miranda Vanags Library Officer Morgan Simpson

Project Officer Library Projects Associate Director Associate Director Library Information Services Library Resources Ron Collins Deirdre Gillespie Stephen Gillespie Administrative Officer Christine Lilley

Manager Library Officer Library Resources Coordinator HR Maria Tarzia and Access Mirella Basile Mac Horn Librarian Circulation and OPAC Modules Greg Shute Librarian Manager A/Manager Aquisitions Senior Special e-Resources Aquistions Services Coordinator Projects and Serials and Coordinator Copyright Management Librarian Eve Stocker Richard McCart Cataloguing Emily Wagner and Digitisation Applications Melissa Parent Anne Lennox Petrina Collingwood

e-Resources Aquistions Copyright and and Serials and Digitisation Staff Staff Cataloguing Staff

Manager Manager Manager Manager Manager Manager Manager Bundoora Carlton/ Swanston DSC SEH Business Internet Library Brunswick Library Liaison Liaison Liaison Services Guy Library Tanya Team Team Team Michael Wilson Annette Bramley Gary Heather Deborah Brooks Sullivan Pearce Ross Wright

Bundoora Carlton and Swanston Liaison Liaison Liaison Internet Site Staff Brunswick Site Staff Librarians Librarians Librarians Services Site Staff Staff 25

RMIT Vietnam Library organisational chart, December 2014

Director Learning & Teaching Assoc. Prof. Anne Herbert

Beanland Library and Learning Commons

VN Library Manager Ms Hoang Tuyet Anh

Information Services Information Resources

Services Coordinator Resources Coordinator Ms Pham Thi Thanh Van Ms Pham Tran Minh Chau

Liaison Librarian Reference Librarian Acquisition Officer Acquisition Officer Mr Nguyen Huu Loc Mr Nguyen Trong Thi Ms Pham H.L. Phuong Ms Le T. Ngoc Anh

Librarian Librarian Textbook Assistant Textbook Assistant Ms Pham Thi Hao Ms Huynh T M Nguyet Mr Le Ng.H. Phan Mr Ng Hoang Nam

Librarian Cataloger Cataloger Cataloger Mr Tran Minh Hien Ms Ng.Ng.D.Trang Ms Tra T.T. Nguyen Mr. Dao Tien Cong

Library Assistant Library Assistant Ms Tran Thi Son Y Ms Ly My Dinh Full-time staff, 1.0 FTE

Library Assistant Library Assistant Library Assistant Library Assistant Mr Nguyen Thi My Ms Nguyen Thi Huyen Trang Ms Pham Hong Yen Ms Tran Phuong Thao Part-time staff, 0.6 FTE

Hanoi Library

VN Library Manager Ms Hoang Tuyet Anh

Services Coordinator Ms Trinh Thu Ha Admin Staff (text books) CoCM Ms Nguyen T. Thu Ha Librarian Librarian Librarian (TBA) Ms Do Huyen Trang Ms Ng Thi Minh Tu

Library Assistant Library Assistant Ms Nguyen T.T. Trang Ms Nguyen Ha Linh RMIT University Library Annual Report 2014 www.rmit.edu.au/library

LIBRARY