PREPARE. PERSEVERE. PROSPER. The Resilience of ’s Business Community in 2020

ANNUAL 20 REPORT 20 Because Business Matters.

1 TO OUR MEMBERS

Ten months and counting. We are now only a short time away from marking a full year of dealing with COVID-19 in Canada.

A year of Canadian businesses continues to be, focused on the needs struggling to stay afloat. A year of us of businesses in every community not being able to meet in person. A from east to west, north to south. This year of adapting our own business has brought a singular clarity to our models to adjust to the new realities of advocacy efforts. Regional, provincial, our members and our customers. territorial and federal governments have heard the exact same message from our The economic impact of COVID-19 Canadian Business Resilience Network. — the first shutdown, the second wave and the new lockdowns — has At a time when many other business been nothing short of devastating to associations have struggled or have businesses everywhere. closed their doors, the Canadian Chamber and its chamber network have As Canadians, we prepared and never had more respect or influence persevered during 2020. In the moment with decision-makers. Governments of greatest need, chambers across have sought our advice on how to this country rose to the challenge develop policies that will strengthen and found innovative ways to help Canadian businesses. Together, we their members keep their doors open. have helped shape decisions that truly And many businesses stepped up to matter for our economy. Our annual help their communities weather this report highlights some of the ways we economic storm. have delivered change for our members We have come together in a way we and our communities. We hope you will have never been asked to before. review all that we have accomplished Our collective voice has been, and together in 2020.

2 We wish we could tell you the hard The new vaccines, the safety protocols, part is behind us. However, despite and the improvements in personal the amazing breakthroughs that have protective equipment will create Our Purpose and Value 4 resulted in safe and effective vaccines, the necessary health safety net that C the massive challenge of rebuilding Canadians need to move forward. And O 2020 5 our economy from the effects of business will provide the opportunities for COVID-19 remains. The best hope for Canadians to prosper once again. Make N In Other News... 14 a better future is to start planning to no mistake, this recovery will be business- T By the Numbers 16 build one, and we know it will start with led. We are grateful that you will be part E our network of over 200,000 businesses. of our network, making it happen from Some Wins from 2020 18 As business leaders, we don’t have Antigonish to Abbotsford, from Windsor N Thank You 20 the luxury of waiting for a recovery to to Whitehorse and every community in T happen because we are the ones who between. And our chamber network will S Our Board of Directors 23 will help shape it. be right there beside our members every step of the way. Our Staff 26 Canada’s economic recovery couldn’t be in better hands. With your input, Your support and your efforts for business Our Committees 28 your insight and your influence from over 2020 have made the difference. Our Working Groups 30 Main Street to Bay Street, we will push With your continued commitment, forward. Each of us must have a hand we will build a brighter future for all in Canada’s recovery. Canadians.

Hon. Perrin Beatty, PC, OC Mario Thériault President and CEO Chair of the Board of Directors

3 OUR PURPOSE AND VALUE

We help build the businesses that support our families, our communities and our country.

We do this by influencing government policy and by providing the services your business needs. We connect you to information you can use, to opportunities and to a network of local chambers, businesses, decision-makers and peers from across the country, in every sector of the economy and at all levels of government, as well as internationally. We are unwavering in our support for business and the vital role it plays in building and sustaining our great nation.

4 20 20

A year that started like any other. All of us had plans for our organizations. We were firing on all cylinders. Ramping up.

It was the start of a new decade. are interconnected. 2020 brought that A leap year. An election year south interconnectivity and interdependency of the border. Things to watch. New to light in a multitude of ways — the minority government in place. Much way we travel, the way we consume, to accomplish. the way we trade and more. It all changed. By having to disconnect, our 2020 was the year that business global economy is challenged like never became more than an image — before, and we have been forced to business was personified. No longer see the world through a different lens. was business an abstraction. Instead, The year 2020 changed us all. we came to see it as an independent café down the street that had to close because not doing so risked lives, or Because business matters. a family-owned grocery store that employs the friends who risked their Through the challenges, businesses lives to keep an essential operation rose to the occasion. Donations from open. Small businesses, large businesses businesses, large and small, were made — all would find their community and to communities and causes because their identity through the COVID-19 businesses are built in communities. New crisis. The world changed. ways of doing business were conceived because that is what was needed The breadth and depth of the to keep Canadians employed. Our pandemic that broke in mid-March Canadian Business Resilience Network would not be known immediately urged governments to ensure the but, soon enough, we all realized how right supports for business are in place much our collective way of life relies because our economy can’t recover on goods and services from around until business recovers. the corner and around the globe. We

5 JANUARY We charged out of the gate in 2020, ringing the bell on the floor of the Stock Exchange in advance of our inaugural thought leadership conference, the Canada 360° Economic Summit. At the Summit, we convened some of Canada’s greatest business minds, all coming together with a common purpose: to find and develop new ideas to grow our economy. The name of the Summit reflected our understanding that every Canadian and every business leader has a stake in our Phil Noble, our 2019-2020 Chair of the Board, shared economic future. addresses participants at our Canada 360° Economic Summit.

FEBRUARY Rail blockades in February closed one of Canada’s most travelled rail P corridors, effectively shutting down one of Canada’s busiest trade routes. At O As we brought this coalition of this point, the vulnerability of Canadian L association leaders together, businesses and their supply chain I we were able to press for a management became apparent. (peaceful) end to the rail C blockades. Later in the year, Our solution was to use our convening we again worked with other capabilities and gather our chamber, Y associations to end a labour business and association colleagues dispute at the Port of around the table. Many of these W that threatened the delivery of organizations represent sectors and goods to businesses across businesses affected by these blockades, I the country. and we worked together to heighten N awareness of the damage these transportation shutdowns were inflicting on businesses and on communities.

The experience of pulling these groups together provided a template that we would follow many times over the coming months.

6 MARCH In mid-March, the World Health we became familiar with daily team Organization declared COVID-19 videoconferences. We reached out P a pandemic. to our members, to the government, to the wider business community. O In the Fall Economic Statement, Shortly thereafter, the federal All of these stakeholders looked to L the government recognized government shut down much of us to help connect businesses and that the number of Canadians Canada. Travel was restricted. I stakeholders across the country. working remotely necessitated Canadians around the world were C creating a simplified deduction told to return home. The federal The sight of daily Prime Ministerial for working from home government closed its doors, as did COVID-19 briefings became familiar. Y expenses for employees and businesses across the country. On As the government began to roll employers. We estimate this March 16, #TeamChamber began out programs to help Canadians W decision eliminated as much working remotely — along with much weather the crisis, we gathered as 20 million pages of tax of Canada. our network via video calls — to I paperwork for Canadian hear their concerns and to share N employers in 2021. Unaware of how long this situation would information about what was last, we logged into our computers each available to help businesses in their day. Like so many other organizations, sectors and regions.

We held a number of calls with our chamber network to seek input into our policy and advocacy work, to provide members with updates on government programs and CBRN initiatives and to engage with them about their experiences and the issues that are affecting their organizations and their member businesses.

7 APRIL By April, we knew that we had to jump deeper into this never-before- P seen critical situation. In a partnership with the Government of Canada, the O We developed a partnership Canadian Business Resilience Network L with Innovation, Science (CBRN) was born out of a need to I and Economic Development help businesses, and all Canadians, Canada to develop and through COVID-19. The CBRN allowed C deliver the Canadian Business us to exchange best practices, Y Resilience Network’s microsite gather information about what was (launched April 2), which happening on the ground across became a go-to resource for Canada and help business owners and W Canadian businesses over the consumers interpret the government I coming months of 2020. supports. N Through the CBRN website and the delivery of a COVID-19 daily bulletin, we provided thousands of business owners, business organizations and Canada. We heard about corporate individuals with the timely information donations of facemasks for frontline needed to get them through the workers, companies supporting local pandemic. We did not restrict our food banks and businesses retooling to communications to our members produce PPE. because all businesses needed to know I am proud to be part of how they could survive. In particular, We helped the members of our network a business association get much-needed information. We held we became a hub for information that has no equal in and a lifeline to many small businesses weekly calls to provide updates and to Canada. With a chamber across Canada. hear about government programming being created to help Canadian of commerce/board of Our daily bulletin was not just telling the businesses and their workers. trade in every electoral government’s story. It also shared good riding from coast to coast news stories from businesses across to coast, we are a grassroots network that is routinely consulted and listened to by governments and other stakeholders. The Canadian Chamber remains an invaluable resource for the local chambers/ boards in taking our concerns to government and in providing the tools for us to keep our local businesses informed and engaged. Scott McCammon, ACE, CCE, President and CEO, Milton Chamber of Commerce

8 MAY In partnership with EY, CPA Canada and Imagine Canada, with the support of the Government of Canada, we launched the Business Resilience Service. This free service helped thousands of businesses across the country navigate the pandemic.

We also collaborated with Statistics Canada on creating the very first Canadian Survey on Business Conditions, providing decision-makers with a comprehensive picture of how the pandemic was affecting the country’s businesses.

JUNE While all businesses found this crisis each. The application process asked tough, the small businesses that are businesses to indicate the issues they P the faces of our neighbourhoods were faced and their turnaround plans. struggling. That is why in June, we were Submissions came in from every O The original 10% Temporary pleased to announce a partnership province and territory, and the stories L Wage Subsidy was insufficient with Salesforce Canada on the CBRN were a reality check on the state of I so we fought for and Small Business Relief Fund. independent businesses during this welcomed a more generous crisis: things were bad. While the stories C wage subsidy. Our input Over the course of a month, the were heart-rending, the spirit and the Y helped the Government program was planned and executed. ingenuity of Canada’s entrepreneurs of Canada develop the More than 1,200 small-sized businesses were evident in the ideas they 75% Canada Emergency applied for 62 grants of $10,000 advanced to reinvent their businesses. W Wage Subsidy. We also I pressed to ensure changes to government programs N reflected the ongoing reality of the pandemic (introduction of a sliding subsidy scale, increasing the rate back up to 75% for the hardest hit businesses after an initial reduction to 65% during the second wave).

9 JULY Just after Canada Day, we were able to announce the 62 grant recipients P that would each receive $10,000. The stories of these businesses presented a O Many of the CBRN Small compelling picture of the resilience of L Business Relief Fund grant small- and medium-sized businesses. I recipients were small businesses in the tourism and Over the summer, we were able to C hospitality sector that were continue telling these stories as we hit hard due to the global checked in with the grant recipients Y travel shutdown. to learn what they had achieved with their grant monies. This small number W The Fall Economic Statement of business owners shed light on the included a new Highly bigger picture of what was happening I Affected Sectors Credit to businesses across Canada. N Availability Program (HASCAP) that provides 100% government backed loans at below-market interest rates for the hardest-hit sectors, like tourism, hospitality, hotels, and arts and entertainment, that were finding it challenging to access the Business Credit Availability Program.

I want to thank you for all your effort during this coronavirus pandemic by supporting Canadian families and businesses. I appreciate your “ leadership, more specifically the one from the Honourable Perrin Beatty, who understands that businesses and services that support the essential infrastructure are needed and essential to successfully provide guidance and hope during this difficult time. The key is to keep the core of the business intact so that we come back out of this much stronger. Barry F. Lorenzetti, President, CEO and Founder, BFL Canada

10 AUGUST Working with the Chamber As many jurisdictions wrestled with of Commerce, RBC and the larger whether to reopen schools, the debate P chamber network, we helped promote brought to the fore many concerns, the #CanadaUnited campaign that including the threat of a second wave O In 2020, our Council for raised the profile of small businesses of COVID-19, the safety protocols within L Women’s Advocacy and encouraged people to support the education systems and the toll the I developed and advocated them through a special “shop local” pandemic was exacting on women. recommendations regarding weekend in late August. A social COVID-19 has had a particularly C women and the workforce, media campaign developed around detrimental effect on women, taking a Y including the areas of the hashtag #GOCanadaUnited heavy toll on small businesses owned childcare / return to school, raised millions of dollars for grants to by women and preventing tens of female entrepreneurship and small businesses across Canada. thousands from being able to return to W job pivots. the workforce. The program received applications I Since the late summer, the from over 1,000 small businesses, N federal government has: applying to receive reimbursements • Put $2 billion through the for COVID-19 related expenses, such Safe Return to Class Fund as purchases of PPE, physical space (August 26, 2020). renovations and developing website and ecommerce capabilities. • Prioritized childcare as an issue of national importance, and in the Fall Economic Statement, focused on / provided support for the early childhood educator workforce.

• In its Speech from the Throne and its Fall Economic Statement, committed to accelerating its assistance to women, given women’s vital role in Canada’s recovery.

11 SEPTEMBER In September, the government delivered its Speech from the Throne, the content P of which provided some greater clarity O on its plans, particularly on some of Shortly after the Speech from the government’s health policy. But L the Throne, the government given the damage being done to the I announced the Universal health of the Canadian public and the Broadband Fund. We economy, we called on the federal C welcomed the additional government, in collaboration with other Y $750 million investment in levels of government, to develop a the fund to complement our national strategy to manage and defeat accelerating broadband the virus. W needs and to meet the I increased speed at which One of the biggest shifts for businesses businesses, citizens and of all sizes during COVID-19 has been N services have moved online the rapid adoption of online business. since the pandemic hit. What would have taken years of encouragement to do has literally taken off in a matter of months. We asked senior officials to use theSpeech from the Throne to demonstrate that the government understands the critical need for access to high-speed Internet and connectivity services for all Canadians.

OCTOBER At the start of Small Business Week, the federal government injected $12 million into the Canada United program for additional grants for small businesses across Canada.

Our AGM and Convention was like none we have ever held before. An online event with 900 delegates, it marked the largest attendance at an AGM in our history. The event also featured an impressive lineup of speakers, including Prime Minister Justin Trudeau, Leader of the Official Opposition Erin O’Toole and Ontario Premier Doug Ford.

12 NOVEMBER The government delivered its Fall Economic Statement on the last day P of November — offering the clearest picture of federal finances and O One of the issues the business community continually raised economic assumptions in over a year. L throughout the year was the need for an effective rent subsidy Some of the policy wins in the statement I program, which had become particularly critical for businesses that are described in this report. had been forced to close because of lockdowns. C Safeguarding the health of Canadians We fought for a rent support program, which was initially rolled out must remain our highest priority, which Y in April as the Canada Emergency Commercial Rent Assistance is why we advocate a comprehensive Program (CECRA). We pushed for changes to CECRA, including COVID-19 management strategy. W removing arbitrary revenue caps and calling for funds to flow In addition, the government needs directly to tenants rather than through landlords. This work resulted to develop a long-term plan for the I in the announcement of the Canada Emergency Rent Subsidy delivery of programs and support, N (CERS), which flows directly to tenants, has no revenue caps and is bearing in mind the cost to future more generous than the previous program for businesses that were Canadians and their ability to pay for required to shut down due to COVID-19. the expenditures.

DECEMBER For the past several years I have sat on the With the rollout of effective vaccines Chamber’s National Indigenous Advisory Board. we look ahead to 2021 with hope. The I found the meetings valuable and engaging. process will be long and there will be Internally our company began to question our setbacks, but we can finally see the commitment to reconciliation and so, based in part prospect of an end to the pandemic on the leadership of the Chamber, we partnered and a return to more normal lives. with Chief Clarence Louie of the Osoyoos Indian Band to become a minority partner in an Indigenous controlled company named IndigenousTech.ai Corporation. Today, we are winning technology contracts, employing Indigenous youth in communities such as Yellowknife, NWT and addressing issues such as northern supply chain sustainability with partners such as BlackBerry and Dun & Bradstreet. I wish to thank Perrin Beatty and the Chamber for their leadership on this topic and for encouraging our firm to partner with Indigenous leaders such as Chief Clarence Louie. Together we will get through this pandemic and build a stronger Canada. Murray Rowe Jr. UE, President and CEO, IndigenousTech.ai Corporation

13 IN OTHER NEWS…

The COVID-19 pandemic has kept our team busy. However, the need to deliver COVID-19-related programs and activities was not our only focus.

14 NEW INITIATIVES THROUGH 2020

The Business of Business Essential Business Services

The Business of Business is a series of We increased our support to Canadian video interviews with our President and businesses this year with our program CEO Perrin Beatty and various business, offers under the umbrella of Essential government and thought leaders. The Business Services. This hub created interviews cover wide-ranging issues, channels for our value-add programs. including very topical discussions Our Essential Business Services include related to the pandemic and the 15 programs for our members that effects of the pandemic on current offer savings, professional services and business outlooks and future strategies. import/export services.

Policy Campaigns

In mid-2020, we hired a campaign director who oversees a number of policy initiatives themed and ready for action. Over the course of the year, members can take part in the campaigns related to their sector, community and membership.

Our campaigns include:

• CBRN

• Pan-Canadian Strategy to Manage COVID-19

• Think Growth

• Our Restaurants

• Fresh Fuel Standard

• Freeze the Alcohol Tax

• Inclusive Growth

15 CHAMBER BY THE NUMBERS

16 Canadian Business Resilience Network (cbrn.ca) Statistics

17 SOME POLICY WINS FROM 2020

Agriculture Advocating for a Coherent and Aligned Privacy Framework Realizing that so many of our across Canada community-based chambers are in rural communities with agriculture as a There were delays in getting the Personal key economic driver, we were pleased Information Protection and Electronic to be able to launch our National Documents Act (PIPEDA) reforms Agriculture and Agri-food Working enacted, and a growing patchwork of Group this year. An important win was provincial initiatives had developed. We fast-tracking the application process worked with stakeholders to create a for Temporary Foreign Workers under Joint Statement on a Coherent Privacy the agriculture stream to help them Framework and in mid-November, Bill arrive in Canada quickly and safely C-11, the Digital Charter Implementation under the Quarantine Act. Act was tabled. If passed, the bill will replace the privacy provisions of PIPEDA and introduce new obligations for Funding for Foreign Credential private-sector organizations and new Recognition enforcement regimes.

Aligning with our 2019 policy resolution “Expedite Foreign Credential Recognition for New Immigrants across Canada,” the government has said it will spend $15 million in 2021-22 on the Foreign Credential Recognition Program. Up to 15,000 skilled newcomers in high demand sectors, including health, IT and skilled trades, are expected to benefit from this investment.

Members of our Policy team provided commentary in the media on various issues.

18 The Canadian Chamber of Commerce is Canada’s voice of business. The Surrey Board of Trade and Canada’s business community greatly valued the leadership, ideas and actions that Perrin Beatty and the Canadian Chamber of Commerce team have delivered during the COVID-19 pandemic. As CEO of one of Canada’s top 10 largest chambers of commerce/ boards of trade, the Canadian Chamber’s government advocacy and member benefits, before and during the pandemic, enhance our value as a local city-building business organization. H. Captain (Royal Canadian Navy) Anita Patil Huberman, Chief Executive Officer, Surrey Board of Trade

Climate Strategy

An important, yet difficult, task is mapping out an effective climate policy for a resource-producing nation like Canada. At the end of 2020, the federal government issued its long awaited announcement on how it would achieve its ambitious 2030 climate targets. Thanks to our advocacy efforts, the government developed a forward-looking approach that also considers the needs of Canada’s industries. We ensured Canada’s Clean Fuel Standard would be more cost effective and in line with other jurisdictions by advocating the removal of gaseous and solid fuel streams from the regulation. We successfully For a more robust list of our policy advocated for the nuclear industry accomplishments on behalf of business: and the development of small modular reactors to produce electricity, which the government committed funding to support, providing a pathway to scale this industry. We ensured public policy support for Canadian companies as they pursue net-zero through greater federal support for carbon capture and storage and the $1.5-billion net-zero accelerator fund, among other policy commitments.

19 A HUGE THANK YOU TO OUR SPONSORS!

Our sponsors have generously supported our network over the last 12 months. Their support has enabled us to deliver on our commitment to Canada’s businesses and communities throughout this challenging year. Thank you. Your confidence in our network has made a real difference.

Our Excellence Level Sponsors

20 Partners CALU Deloitte 3M Canada Canada Action Desjardins Advertek Canada Life Dion Strategic Consulting Group AFG Management Canada Post Dow Chemical Canada ULC Air Canada Canadian Association of Petroleum eBay Producers Amazon EDC Canadian Business Aviation Association Amgen Canada Enbridge Canadian Energy Pipeline Association Aon Explorers and Producers Association of Canadian Foundation for Innovation Canada Arterra Wines Canada Canadian International Freight EY ATCO Group Forwarders Association Facebook Barley Council of Canada Canadian Natural Resources Limited Federal Economic Development BASF Canada Inc. Canadian Trucking Alliance Ferrero BCIT Canadian Western Bank Fertilizer Canada BDC Canderel Fiera Capital Canada Canpotex Firkin Group of Pubs Bell Cat-Tec First Data Bell Canada Cenovus Energy Foodtastic Benny&Co. Chemistry Industry Association of FortisBC Birchcliff Energy Canada Franchise Management Inc. Biron Cisco Systems Canada Co. Freightcom BLG CN GardaWorld Bombardier Cogeco GE Canada Boston Pizza ConocoPhillips George Weston Ltd Bruce Power CropLife Canada Get Ready DBRS Morningstar

21 Global Automakers of Canada Northland Restaurant Group TD Global Public Affairs Northland Wealth Management TEC Canada Goodman Sustainability Novartis Pharmaceuticals Canada Inc. TELUS Google Nutrien Gordon Food Service Canada Office of the Procurement The Mosaic Company Gowling WLG Ombudsman University of Toronto Grant Thornton Ontario Federation of Agriculture Vancouver Fraser Port Authority (POV) Groupe de sécurité Garda Inc. Ontario Restaurant Hotel and Motel Wex Association GSK Inc Wine Growers Canada Ovintiv Inc. GTAA Paramount Fine Foods Hearth, Patio and Barbecue Association of Canada Petronas Canada Hoffman- Laroche Pfizer Canada Husky Pizza Pizza IBC Power Corp PWC The COVID-19 crisis calls for Canadians to Innovation, Science and RBC stand together. Through Economic Development Canada / RCGT its strong network, the Government Responsible Distribution Canada of Canada Canadian Chamber of Restaurants Canada Innovative Medicines Commerce connected Roche many business leaders, Johnson & Johnson Rogers experts and government Johnson Inc. Salesforce officials in sharing Johnston group their insights and savehospitality.ca KPMG recommendations to Scotts Canada Ltd. accelerate the economic Service Inspired Restaurants Lone Star Texas Grill recovery. As Chair of the Sherrard Kuzz LLP Industry Strategy Council, Magna International Spirits Canada I would like to thank the Manulife St. Louis Bar and Grill Chamber for its valuable Mattamy Homes contribution and for its Sun Life McKesson remarkable commitment Suncor Medtronic to support Canadian SunLife Financial Molson Coors businesses in these Syncrude Canada Ltd. unprecedented times.” Molson Inc. Sysco Canada Montreal Port Authority Monique F. Leroux, Sysential Morneau Shepell Vice Chair, Fiera Holdings Tamarack Valley Energy NATIONAL Public Relations TC Energy Nelson Education Ltd.

22 OUR BOARD OF 20 20 DIRECTORS 20 - 21

Chair Lesia Babiak Mario Thériault Executive Director, Government Affairs Chief Business Development Officer and Policy (Canada) LAC Group Johnson & Johnson Corporate

Vice Chair Sam Boutziouvis Karl Tabbakh Vice President, Government Relations Regional Managing Partner for and Multilateral Development Institutions McCarthy Tétrault SNC-Lavalin Inc.

Treasurer Claude Breton Victor Pang Chair Chief Financial Officer Fédération des chambres de commerce Vancouver Fraser Port Authority du Québec

Immediate Past Chair Bernard Brun Phil Noble Vice President, Government and Former Chief Executive Officer (retired) Institutional Relations, Financial Grant Thornton LLP Sector Regulation Desjardins Group President and Chief Executive Officer Honourable Perrin Beatty, PC, OC Canadian Chamber of Commerce

Directors Janet Annesley Senior Vice President, Corporate Affairs Husky Energy Inc.

23 Carolyn Chisholm Martha Hall Findlay Bill Kellett Acting Vice President, External Affairs, Chief Sustainability Officer Canadian Chamber of Commerce Canada Suncor Energy Inc. Representative Rio Tinto Canada Management Northwest Territories Chamber Karen Hamberg of Commerce Tyler Edgington Vice President, Sustainability and President External Affairs Candace Laing Dow Chemical Canada ULC Westport Fuel Systems Vice President, Sustainability and Stakeholder Relations Greg Engel Stuart Harrison Nutrien Ltd. Chief Executive Officer President Organigram Inc. Chamber of Commerce Executives Brenda LaRose of Canada Partner Trevor Fencott Leaders International Chief Executive Officer Laura Hewitt Fire and Flower Inc. Vice President, Government Relations, Grégory Larroque Regulatory Affairs and Sustainability Vice President, Economic Affairs Shauna Feth Sun Life CGI Inc. Past Chair Alberta Chambers of Commerce Tara-Lynn Hughes Nathan Lawrence Senior Vice President, Greater Ontario Chair-elect Paul Genest Region Ontario Chamber of Commerce Senior Vice President TD Bank Group Power Corporation of Canada Shawn Lester Brian Humphreys Member Greg Grice Vice President, Energy Baffin Regional Chamber of Commerce Executive Vice President, Business Federated Co-operatives Limited Financial Services Andy Lodge RBC Lillian Hvatum Brewster Former Chair Vice President, Indigenous Relations and Atlantic Chamber of Commerce Inc. Paul Gruner Community Development President and Chief Executive Officer ATCO Dave Lye Det’on Cho Management LP Canadian Government Relations and Lianne Ing Sustainability Lucie Guillemette Vice President Ovintiv Inc. Executive Vice President and Chief Bubble Technology Industries Inc. Commercial Officer Air Canada

We hosted a variety of webinars to raise awareness and understanding across the business community of the measures they can take and programs that are in place to help them navigate through the COVID-19 crisis and spur economic activity beyond the pandemic.

24 Kendra MacDonald Kristine Simpson Chief Executive Officer Immediate Past Chair Canada’s Ocean Supercluster British Columbia Chamber of Commerce James Maunder Director, Canada Public Policy Valerie Sluth Amazon Canada Immediate Past Chair At Canada Life, our Saskatchewan Chamber of Commerce mission is to improve Colin McKay the financial, physical Head of Public Policy and Stan Thompson and mental well-being of Government Relations, Canada Director Canadians. That includes Google Canada Yukon Chamber of Commerce businesses and their Fiona Murray Nicole Verkindt owners, who are core to Vice President, Public and Chief Executive Officer the Canadian economy Government Affairs Offset Market Exchange Inc. and communities we CN call home. It’s been a Patricia Warsaba pleasure to work closely Maggie Papoulias Partner with the Canadian Director, Government Affairs McKercher LLP Chamber of Commerce Bell Canada James Wilson this year—in particular, Martin Plante Vice President, Corporate through the Canadian Travel Security Program Development Business Resilience GardaWorld Arctic Gateway Group Network. This campaign demonstrated tangible Pierre Pyun Penny Wise support for businesses Vice President, Government Affairs President as they tackled new and Bombardier Inc. 3M unexpected challenges. Kyle Romaniuk Ted Woodhead Our relationship with Director Senior Vice President, Regulatory the chamber, both as a Chambers of Commerce Inc. member and supporter, is extremely valuable David Ross Board Advisors and one we’re looking President and Chief Executive Officer George Addy forward to building on in SAIT Polytechnic Partner Davies Ward Phillips and Vineberg LLP the future. Sophie Roux Jeff Macoun, President Vice President, Public Affairs Umberto Delucilla and Chief Operating Montreal Port Authority Partner, Enterprise Risk and Innovation Deloitte Management Services LP Officer, Canada, Juggy Sihota Canada Life Vice President, Consumer Health Craig Hougen TELUS Communications Inc. President Hougen Group of Companies

25 OUR STAFF

President’s Office Patrick Gill Senior Director, Tax and Financial Policy Honourable Perrin Beatty, PC, OC President and Chief Executive Officer Aaron Henry, Ph.D. Senior Director, Natural Resources and Gayla Brock-Woodland Sustainable Growth Chief Operating Officer Leah Nord Janet Boden Senior Director, Workforce Strategies and Executive Assistant to the President and Inclusive Growth CEO and Board Secretary Harrison Ruess Director, Campaigns Policy and Advocacy Trevin Stratton, Ph.D. Chief Economist and Vice President, Chamber Network Policy Ian Faris Senior Vice President, Chamber Network Mark Agnew Relations and Advocacy Senior Director, International Policy

Ulrike Bahr-Gedalia Senior Director, Digital Economy, Technology and Innovation

Jarred Cohen Policy Advisor

Alla Drigola Director, Parliamentary Affairs and SME Policy

26 Corporate Relations and Services Communications and Operations Human Resources

John Maus Stacey Roy Catherine Long Senior Vice President, Member Relations Vice President, Communications Manager, Human Resources and Payroll and Services and Operations

Kimberly Gale Mitch Brûlé Finance Vice President, Corporate Relations, Officer, Marketing Communications Northern and Western Canada Manuela Lacroix, BBA Michelle Croteau Chief Financial Officer Megan McElwain Senior Web and Graphic Designer Vice President and General Manager, Evans Aihoon GTA Jennifer Hagen, CAE Manager, Accounts Receivable and Managing Director, Internal and Financial Systems Lianne Cheng Member Communications Administrative Coordinator, Corporate Marilyn Aitken Relations and Services Susan Neal Accounts Payable Analyst Administrative Assistant Abby Chu Sundus Al-Kubaisi Program Clerk Amy Orfanakos Accounting Clerk Manager, Marketing Communications Alexandra Miceli Manager, Corporate Relations and Natalie Ouellette Sponsorship Coordinator, Administration and Operations Kristy Murray Our partnership with the Manager, Events and Sales Operations Chris Roberts Chamber is a win-win. Coordinator, Administration We have the privilege and Systems of benefiting from the Carnet and Document expertise and experience of Graham Scott Certification Services leaders across Canada. We Web and Graphic Designer Ottawa also have the opportunity Anick de Sousa Phil Taylor to share our knowledge Director, Services Managing Director, External with other members. Communications Together, we are building a Ariola Jakupi stronger Canada. Manager, Carnet Risk Assessment Emily Walsh Officer, External Communications Martin Daraiche, President, Melissa Lamirande NATIONAL Public Relations Manager, Import/Export Services Ryan Wieczorek Officer, Internal and Member Montreal Communications

Daniella Labonne Regional Supervisor, Services

Emma Souchu Representative, Services

Toronto Sarah Jaigobin Representative, Services

27 OUR COMMITTEES

Business at OECD Indigenous Affairs Policy Committee Business at OECD is the platform for Canadian businesses to shape policies Our Indigenous Affairs Policy Committee being developed at the OECD before examines the relationships between they are enacted domestically. Canada’s businesses and Indigenous peoples and advocates opportunities both can use to ensure private sector Canadian Services Coalition projects can move forward in a way that meets the competitive priorities of The Canadian Services Coalition is business while respecting the rights of Canada’s only cross-service sector Indigenous peoples. association voice on international issues affecting Canadian service companies.

Financial Policy Committee

Our Financial Policy Committee provides advice and direction on issues related to monetary and fiscal policy and financial services.

ICC Canada Arbitration Committee

Our ICC Canada Arbitration Committee raises the profile of Canadian international arbitrators and Our ICC Canada Arbitration Committee holds an annual conference. arbitration counsel both within Canada In 2020, the conference was held in conjunction with Canadian and abroad. Arbitration Week.

28 Innovations and Intellectual Natural Resources and Taxation Committee Property Committee Environment Committee Our Taxation Committee monitors and Our Innovations and Intellectual Property Our Natural Resources and Environment responds to matters of federal concern Committee monitors and responds Committee considers and reports on in the field of taxation. to international and domestic policy matters relating to Canada’s natural issues related to the digital economy, resource and environmental policies. telecommunications, emerging Transportation and Infrastructure technologies, health innovation, data Committee governance and privacy as well as Ottawa Liaison Committee international developments that could Our Transportation and Infrastructure affect the intangible economy and Our Ottawa Liaison Committee meets Committee advocates for wealth- the intellectual property rights of our with senior federal officials, politicians generating infrastructure investments membership. and opinion leaders on policy issues of and a competitive transportation sector. relevance to Canadian business.

International Affairs Committee SME Committee Our International Affairs Committee leads on policy development and Our SME Committee examines federal advocacy related to international policy issues of importance to small- and trade and investment issues, bilateral medium-sized businesses and develops economic relations and responsible proposals to improve opportunities business conduct. for them.

Prior to leading the Atlantic Chamber, I was a private sector member at several chambers. I can unequivocally say that from every angle of involvement, the Canadian Chamber and chambers across the country are simply unmatched in their passion, dedication and support of business in communities across Canada. This is exceptionally true for 2020. Our incredibly dynamic colleagues at the Canadian Chamber provided leadership, collaboration and support for our provincial and local chambers—they were our North Star amid devastating conditions affecting thousands of businesses. Thank you #TeamChamber for leading the charge during this most difficult time and providing such tremendous assistance. Sheri Somerville, President and CEO, Atlantic Chamber of Commerce

29 OUR WORKING GROUPS

National Agriculture and Agri-food Working Group

Our National Agriculture and Agri-food Working Group is responsible for developing and advocating positions to advance the agriculture sector’s interests both across the agriculture sector and along different segments of the value chain.

Council for Women’s Advocacy

Our Council for Women’s Advocacy is responsible for driving meaningful action to address the barriers facing women in the workforce while ensuring the perspectives of women are integrated into national public policy development.

National Digital Economy Working Group

Our National Digital Economy Working Group collaborates with policymakers to ensure ongoing economic growth, technology adoption and digital inclusion.

30 The Canadian Business Resilience Network launched by the Canadian Chamber of Commerce helped us provide small and medium businesses with resources and advice to thrive in the new reality created by the epidemic, in order to keep the engine of our economy running. Omar Zaibak, Marketing Lead, Small Business – Canada, Cisco Systems Canada Co.

National Food Services Working National Circular Economy Group Working Group

Our National Food Services Working Our National Circular Economy Working Group is behind the highly successful Group advocates harnessing the power Our Restaurants campaign. Our of circularity, develops extended product Restaurants raises awareness of the responsibility strategies and influences restaurants and food services industry, government policy on the contributions they make to each circular initiatives. community and the country as a whole and the challenges they are facing as a result of the pandemic. National Pharmacare Working As cornerstones in our communities, we want to encourage governments Group at all levels to take measures to allow Our National Pharmacare Working Group restaurants to survive. convenes employers interested in shaping Canada’s national pharmacare system to ensure it works for all Canadians. National Health Innovation Working Group National Utilities Working Group Our National Health Innovation Working Group advocates sound policies that Our National Utilities Working Group serves support health innovations without as a strategic foresight group to develop losing sight of patient data privacy a five-year outlook for the utility sector, and protection. focusing on key regulatory trends in climate policy, technology and regulatory challenges. National Cannabis Working Group National Workforce Strategies Our National Cannabis Working Group Working Group develops, reports on and advocates policy matters that will improve the Our National Workforce Strategies growth and competitiveness of the Working Group serves as a strategic Canadian cannabis industry. advisory and foresight group focused on key trends in workforce recruitment, retention and productivity.

31 Because Business Matters. Chamber.ca |

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