Critical Information Summary Information about the service – $59 Extreme Cap

Description of the Service Minimum Term This is for Postpaid Mobile Services and includes the following You can get this plan on a month-to-month, monthly Included Value Allowances for use within Australia: 12 month or 24 month contract. > $550 Included Call and Messaging Value The Minimum Total Cost is $708 on a 12 month contract > 2GB Data Allowance and $1,416 on a 24 month contract. > Unlimited standard national voice calls to Optus Mobiles > Unlimited standard national SMS and MMS > Unlimited mobile access to Facebook®, Twitter®, LinkedIn, MySpace, eBay and Foursquare > ‘yes’ for 5 – Voice calls to mobiles on the same account are free for the first 5 minutes This plan is only available to existing Optus Postpaid Mobile customers.

Plan Inclusion or Included Usage Types Amount (inc. GST) Value/Data Allowance? Usage types in Australia: Standard national voice calls to Optus Mobiles Unlimited – rates do not apply ✓ Standard national voice calls to other Australian mobiles 90c per minute plus 35c flagfall ✓ Standard national voice calls to fixed lines 90c per minute plus 35c flagfall ✓ Standard national SMS Unlimited – rates do not apply ✓ Standard national MMS Unlimited – rates do not apply ✓ Standard national calls to 13/1300/1800 numbers 90c per minute plus 35c flagfall ✓ Voicemail deposits Unlimited – rates do not apply ✓ Voicemail retrievals 30c per 30 seconds ✓ Standard national video calling $1.00 per minute plus 35c flagfall ✓ Excluded usage type in Australia: Directory Assistance 1223 50c per call × 124YES 90c per minute plus $1.75 flagfall × International usage types from Australia: International calls See optus.com.au/international × International SMS 50c per SMS up to 160 standard characters ✓ International MMS 75c per MMS × International video calling $1.50 per minute plus 35c flagfall × Data usage in Australia: Monthly Data Allowance 2GB Data Allowance ✓ Excess data charges in Australia 25c per MB × Social media in Australia: Excludes Facebook® SMS alert service or other social network alert services, external links through the sites, non-mobile versions of the sites and access Unlimited mobile access to Facebook®, Twitter®, LinkedIn, MySpace, to the sites through devices other than your mobile using ✓ your mobile’s ‘WiFi hotspot’ or data tethering settings. These eBay and Foursquare – rates do not apply will count towards your included mobile internet data usage.

> Charges for other usage types can be found at optus.com.au/standardagreements > For info on charges if you use your service overseas (Roaming) see optus.com.au/roaming

1390065_CIS_$59_Extreme_Cap_0813 SEPTEMBER 2013 Bundling arrangements Special Promotions and Value Optus Mobile Fair Go™ policy You don’t need to bundle this plan with any Added Services Optus Mobile Fair Go™ policy applies to other Optus Service. However, you might This summary doesn’t include any special ‘unreasonable use’, ‘unacceptable use’, be able to get additional discounts if you promotions or extra value added services ‘commercial purpose use’, ‘non-personal have another Optus Service. (bolt-ons) that you select whilst you have use’ and ‘non-ordinary use’ of this plan. this mobile plan. For further details go to Mandatory goods optus.com.au/mobilefairgo You need a mobile phone to use this service. If you choose to buy a phone from us you may be able to pay for it in monthly repayments. Information about pricing

Minimum monthly charge Data usage Plan changes $59 per month. Data will be counted in kilobytes, and If you change your plan during your contract includes both uploads and downloads. After term a fee may apply. Contact Customer Cancellation fees you’ve used your Included Data Allowance, Service if you would like further information. The maximum cancellation fee is $860 each megabyte of excess data within on a 24 month contract and $510 on a Australia costs $0.25/MB. Payment processing fee 12 month contract. If you pay by BPay savings or direct Mobile Calls and Texts debit from a bank account, there are no This fee will decrease in intervals after You get unlimited standard calls to Optus processing fees. A processing fee applies the first half of your contract term. If you Mobiles from within Australia. to payments made by credit or charge card cancel your plan, you’ll also have to pay any and if you pay at Australia Post. For details remaining payments for your phone if you A standard national call to any other go to optus.com.au/payment have chosen a handset repayment option. Australian mobile for 2 minutes including If you receive a monthly handset credit you flagfall would cost $2.15. will no longer be entitled to the credit and you’ll have to pay the remaining handset If you restricted your use solely to standard payments in full. national calls to other Australian mobiles, each of 2 minutes in duration, you could Paper invoice fee make 255 calls per month from your A $2.20 fee will be charged each month if Included Value. you choose to receive a paper bill. To see You get unlimited standard national SMS to your bills online, or request email billing mobiles from within Australia. go to optus.com.au/myaccount Other information

Tracking your spend Using your service overseas Customer complaints We’ll provide you with SMS usage alerts You cannot use your included value, minutes You can contact our complaint resolution once you’ve reached approximately: or data if you are overseas. Also, your usage area by calling us on 133 937. We encourage details and alerts may take longer than you to contact us first so that we can try > 50%, 85% and 100% of your Included normal to update. to resolve your complaint straight away. Value or Data Allowance (whichever If you’re not happy with the outcome, you comes first); and To avoid any nasty surprises, see may also contact the Telecommunications Each $100 (ex. GST) of charges on services for information on > optus.com.au/roaming Industry Ombudsman on 1800 062 058. that aren’t part of your plan’s Included roaming charges and tips on how to control Value. your spend. This is a summary only – the full Terms and Conditions for this plan can be found You can also monitor your unbilled usage Customer Service at optus.com.au/standardagreements with these options: You can call 1509 for free from your Optus > Visit My Account at Mobile for self-service on your account optus.com.au/myaccount balance, usage status, payment details > Download the My Optus App on your and other information at any time. ® Android™ or iPhone at For other assistance and account information, optus.com.au/MyOptusApp see optus.com.au/customerhelp For more information about usage alerts, see optus.com.au/alerts

1390065_CIS_$59_Extreme_Cap_0813 SEPTEMBER 2013