Critical information summary 50GB Home Broadband ($68 per month) Plan ID: 20637401 Information about the service Information about pricing Description of the service Minimum monthly charge This is a Home Wireless Broadband service which includes 50GB $68 per month. data allowance for use within Australia at the address you Cancellation fees nominated in your service application. There are no plan cancellation fees for this month-to-month plan. Inclusions Billing and payments Plan inclusions Included in your Electronic bills are the fee-free option; if you choose to receive and exclusions Amount monthly fee a paper bill you will be charged a $2.20 paper invoice fee per month. To see your bills online or request email billing go to .com.au/myaccount You can pay your bill via Direct Debit. Monthly Data 50GB Yes Allowance Make sure you have sufficient funds on the day we debit your account or a dishonour fee of $3.75 will apply. To set-up direct $10 per 10GB up to a debit go to optus.com.au/myaccount A payment processing Excess Data max of 5 data top ups No fee will apply for other payment types (except BPAY). Be sure each month, added to pay your bill by the due date, otherwise you’ll be charged a manually late payment fee. For more information on Billing and Payment details refer to optus.com.au/payments or If you exceed your monthly data allowance, your service will be optus.com.au/standardagreements slowed to 256kbps until you either purchase additional data top ups (max 5) or until the start of your next billing period. Data Usage Unused data is not rolled over to the next month. Data is counted in kilobytes and includes both uploads and downloads. The cost of 1MB of data within your data allowance Minimum Term is $0.0013. You can get this plan on a month-to-month contract. The minimum total cost in the first month (including the modem Other information cost) is $267. Tracking your spend Serviceability and Speed We’ll provide you with email usage alerts once you’ve reached Service is only available in selected areas on the Optus 4G Plus approximately: Network with the modem supplied by Vividwireless. The service • 50%, 85% and 100% of your Included Data cannot be used overseas. There is a limit of two Home Wireless Broadband services per customer. We recommend • 85% and 100% of each 10GB of Additional Data that you position your modem close to a window to maximise You can also monitor your unbilled usage by visiting My Account signal strength. Whilst the Home Wireless Broadband service at optus.com.au/myaccount uses our 4G Network, it is designed to be used in the home and For more information about usage alerts, its data speeds are different to mobile and mobile broadband see optus.com.au/alerts speeds on our 4G Network. In metropolitan areas where there is Relocating to another service address 2300 MHz coverage at your nominated address, download and If you relocate to another service address you should contact upload speeds of up to 12/1Mbps are available. Your actual speed us to discuss your options for continuing to access the service will depend on a number of factors, including but not limited to: at your address, as the service may not be available at congestion, location, local conditions, hardware, software and your new address at all, or you may need to access a broadband general traffic. service via a different access method. If you relocate we may Mandatory Goods change the access method for your broadband service for the You will need a compatible modem to take advantage of remainder of your minimum term and move you to: this offer. • a new plan that is reasonably comparable with your current plan; or Outright cost on month- Modem to-month contract • an alternative plan, but only if we take reasonable steps to address any detrimental impact that the change may have Home Gateway $199 on you that is not minor. If we change your access method, you must provide all reasonable assistance to enable the change to be implemented, Special Promotions including access to your premises and equipment. This summary excludes any special promotions or value added services that may be associated with your plan or added by you Using your service overseas after your contract commences. You cannot roam overseas on this service. Fair Go Policy Customer Service The purpose of our Fair Go Policy is to ensure that all our You can call 133 937 for assistance on your account balance, customers can access our services, and do not use our services usage status, payment details and other information. in a manner that we consider ‘unreasonable’ or ‘unacceptable’, For other assistance and account information, including, but not limited to, ‘non-ordinary’ or ‘commercial see optus.com.au/customerhelp purpose use’ of this plan. The Fair Go Policy also sets out your Customer complaints responsibilities when you use the internet, including any content You can contact our complaint resolution area by calling us on which you publish online or by email. It also confirms steps we 133 937 for consumer customers or 133 343 for small business may take to ensure and monitor compliance with this policy, as customers. We encourage you to contact us first so that we can well as setting out our responsibilities to comply with directions try to resolve your complaint straight away. from regulatory and other law enforcement bodies. For more If you’re not happy with the outcome, you may also contact the information see optus.com.au/fairgo Industry Ombudsman on 1800 062 058.

This is a summary only – the full Terms and Conditions for this plan can be found at optus.com.au/standardagreements 20637401 50GB Home Wireless Broadband ($68 per month) 1118 YES1411