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Optus Directline Optus Businessnet Premier Analogue Voice Service Optus DirectLine Optus Businessnet Premier Analogue Voice Service About Optus DirectLine Optus DirectLine is part of the Optus BusinessNet Premier product family, connecting you directly to Optus’ advanced network and providing a complete voice telecommunications solution. Direct connection to Optus’ network provides your business with extra benefits such as: I Competitive rates, particularly for calls between directly connected sites. I A service you can depend on, with Optus’ advanced digital network and 24 x 7 support. I A wide range of features, to optimise the handling of incoming and outgoing calls. I Disaster recovery options. I The simplicity of dealing with a single telecommunications carrier. Optus DirectLine is the analogue format of the Optus BusinessNet Premier and is available in most CBD, metropolitan and major regional locations. Optus BusinessNet Premier is also available in a digital format called Optus MultiLine Optus DirectLine is an analogue telephone service designed for connection directly to telephone equipment (handsets, fax machines, modems) or through a compatible PBX or key system. Equipment to be connected to Optus DirectLine must conform to ACA (AUSTEL) standards TS002, TS004, and TS006. Optus DirectLine can also be bundled with Optus’ Netaccess internet product to provide a complete telecommunications solution for smaller offices, using Optus Voice over DSL (VoDSL). Local Number Portability allows you to move or ‘port’ your indial telephone numbers to Optus, so there is no need to change your contact numbers if you are changing carrier. Optus DirectLine is supported 24 x 7 for fault management, and customer service and account management contacts are on hand to answer queries and provide assistance for your telecommunications business solutions. Optus DirectLine : Optus BusinessNet Premier Analogue Voice Service Feature Summary The table below summarises the features available with the Optus DirectLine service: Feature Options / Details Optus Operator Services* Dial 1234, 1225 or 1221 Directory services listing* Each Optus DirectLine number is listed Battery backup* 2-4hrs Malicious call tracing* Available on request PABX and modem interworking* ACA (AUSTEL) standards TS002, TS004, and TS006 Hunt groups* DNH, DLH, MLH Call forwarding* Call forward on busy, no answer or call forward all. Call waiting* Allows answering of a second incoming call. Short code dialling* Frequently dialled numbers can be saved as short codes Conference calling* Conference calling between three parties VoiceMail* Answers incoming calls and stores caller’s messages Hotline working Provides an automatic connection between the Optus DirectLine and a predetermined destination number. The Optus DirectLine does not receive dial tone Calling number display - outgoing The outgoing calling number for display at called parties may be selected as the Optus DirectLine service number, or may be suppressed Calling number display - incoming The calling number of incoming calls may be displayed on compatible handsets/CPE Call barring Calling to mobile, long distance, international and/or information services (1900) destinations may be barred at the Optus exchange Charges and conditions may apply to some of the above features. For further information or to activate any of these features please contact your Optus Account Executive. * Refer to further information in the Feature Details section below. Feature Details Optus Operator Services National and International operator services are available 24 hours a day, 7 days a week, to help you keep in touch at any time: Dial 1234 (call charges apply) I General assistance I Call rates, time zones and area codes I Operator connections I Reverse charge (collect) calls I Time and charge calls 2 Optus DirectLine : Optus BusinessNet Premier Analogue Voice Service Dial 1225 I International directory assistance I Country and area codes I International time zones Dial 1221 I International fault reporting 1223 I Telstra directory assistance Directory and Emergency Services Listings Optus will arrange a basic White Pages directory listing for each Optus DirectLine service number, unless you have specified the service to be a Silent Line. Any special listing requirements must be arranged by you directly with White Pages. All service numbers and customer address details are also forwarded to the Integrated Public Number Database, in accordance with ACA regulations. This database is used by Emergency Services to identify the originating location of any 000 calls made from any telephone line. Battery Backup All Optus DirectLine services with network termination equipment at the customer site are provided with battery backup to ensure continuity of service is the case of site power outages, in accordance with the ACA/ACIF standard S002:2001. These battery backup units will provide two to four hours of backup. Malicious Call Tracing Malicious or unwelcome calls to any Optus DirectLine service may be reported to Optus Customer Service for investigation and appropriate Police action. A Malicious Call Trace feature can be set up on your Optus DirectLine service if required, allowing you to activate an alarm signal to the exchange during an unwelcome call immediately identifying the call as being malicious. The Optus exchange records details of the unwelcome call, including A party number, and Optus can arrange for a letter to be sent to the originator of the unwelcome call or initiate further action. PABX and Modem Interworking Optus DirectLine services may be connected directly to telephone handsets, fax machines or modems, or may be connected via analogue PABX or Key Systems. Equipment to be connected to Optus DirectLine. must conform to ACA (AUSTEL) standard TS002, TS004, and TS006. Achievable data rates for fax and modem transmission are: I Fax transmission: 14.4kbps I Analogue modems: 33kbps I Digital modems: 49kbps For optimal performance modems and fax machines must be connected directly to the Optus DirectLine. Connection via a PABX will reduce the achievable data rates by 20-30%. 3 Optus DirectLine : Optus BusinessNet Premier Analogue Voice Service Hunt groups Hunt groups may be used on your Optus DirectLine services to distribute incoming calls across the lines. This feature will optimise the answering rate of your incoming calls, by overflowing incoming calls across a number of individual lines, or may be used with your PABX or Key System to maximise line utilisation for incoming calls. Configuration of a hunt group is optional for Optus DirectLines, and if no hunt group is specified then all Optus DirectLine services will operate as independent telephone lines. Available hunt group types are: I Directory Number Hunt (DNH) Each line/service number in the hunt group may be dialled individually, but if the dialled line is busy then the call will overflow across the hunt group. I Distributed Line Hunt (DLH) Only one telephone number is allocated for all lines in the hunt group, so lines cannot be dialled individually. Hunt working commences after the first idle line found by the previous hunt, then searches through all lines in the group to find an idle line, until it returns to the starting point I Multiple Line Hunt (MLH) Only one telephone number is allocated for all lines in the hunt group, so lines cannot be dialled individually. Hunt working always commences at the first ‘prime’ line assigned to the group, then searches sequentially through all lines to find an idle line. If all lines are busy then the caller will receive a busy tone for all hunt group types. Call Forwarding Users can control their Optus DirectLine service to automatically forward incoming calls to an alternate telephone number, using a simple set of keystrokes from their telephone handset. Call forwarding can be set up under three options: I All incoming calls forwarded; I Incoming calls are forwarded if the line is busy; I Incoming calls are forwarded if not answered within approximately 12 seconds. Calls are diverted within the Optus network, so you are able to use your Optus DirectLine to make an outgoing call at the same time as an incoming call is diverted using this feature. This feature must first be enabled within the network by Optus, and you can then activate or deactive specific diversions using the keystroke sequences shown in the table below: To activate call forward To de-activate call forward Forward all calls ‘*’+’9’+’1’+ ‘number for diversion’ + ‘#’ ‘#’+’9’+’1’+’#’ Forward on busy ‘*’+’9"+’2’+’number for diversion’ + ‘#’ ‘#’+’9’+’2’+’#’ Forward on no answer ‘*’+’9’+’3’+ ‘number for diversion’ + ‘#’ ‘#’+’9’+’3’+’#’ Call forwarding is not available on Optus DirectLine services that are configured as part of a hunt group, or on services with Voicemail activated, or on handsets that are connected via a PABX or key system. 4 Optus DirectLine : Optus BusinessNet Premier Analogue Voice Service Call Waiting A call waiting facility is available with Optus DirectLine services, to allow users to pick up a second call while maintaining connection to the first call. The second incoming caller will hear normal ringing, while the Optus DirectLine user receives a call waiting tone. The Optus DirectLine user may place the existing caller on hold and acknowledge the incoming caller, and can then alternate between the two callers or abandon one of the calls. This feature must first be enabled within the network by Optus. Users can then operate call waiting by using the ‘Recall/flash’ key on their handset after hearing the call waiting tone, to pick up the second call and then to switch between calls. Call waiting can also be deactivated for the duration of one call by using the keystroke sequence: I ‘#’ + ‘8’ + ‘1’ + ‘#’ Call waiting is not available on Optus DirectLine services that are configured as part of a hunt group. Short Code Dialling Optus DirectLine users can define short dial codes for their frequently dialled numbers in order to simplify the dialling of these numbers. Ten single digit short dial codes are available (ie. 0-9), and these codes are used by dialling ‘*’ followed by the short dial code.
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