Resolve Incidents Fast

ICaaS - IT Management

Resolve incidents fast

Optus and xMatters are working together to help you reduce Mean Time to Restore (MTTR) with targeted notifications.

Benefits IT Management (ITM) platforms add order to Mobile flexibility ••Help reduce mean time to the chaos in IT by helping automate incident, restore service problem and change management. But Send and respond to time-sensitive inquiring executives, angry customers, and notifications from your mobile device to drive ••Centralise on-call schedules remote resolution teams add complexities that your ITM processes forward. You can deliver SMS, voice messages and push notifications, and escalations can lengthen MTTR. xMatters’ automated, intuitive, and flexible communication platform and provide a way to send responses back to ••Improve resource efficiency gives you the control you need to help resolve the originating system. incidents fast. ••Align technicalSecurity and businessOpinion Paper Acknowledge or update tickets, accept a change, update stakeholders, and initiate a teams Key capabilities conference call through the xMatters mobile app. ••Drive accountability within Accountability within your teams Integrations that count your organisation Don’t waste time looking up who’s on duty ••Quickly engage teams on or calling technicians manually - only to get Sending notifications to groups and people no answer. You can easily set up your on- critical escalations is easy, but what happens next is key to call schedules and manage exceptions for accelerating your critical processes. xMattters ••Measure key KPIs for vacations, holidays and sick days. Define tracks messages and phone calls, giving critical escalation paths so incidents don’t get you insight into team performance. But continuous improvement dropped. Simple self-service interfaces help having this data outside your ITM solution make your teams more accountable. ••Communications via SMS, doesn’t give context to incidents. Closed-loop integrations with the major ITM platforms Voice,Mobile Push (iOS, ensure communication workflows happening Blackberry & Android), Social, in xMatters get recorded in the originating Pager, Email, Fax, Signboard, system. Loud Speaker

On-Call Scheduling: Define repeatable process or tailor escalations to unique situations. ICaaS - IT Management

Conference calls with a single button Ease of use drives usage

Often a conference bridge is required to solve critical IT incidents. With xMatters makes it easy to create custom communication apps that xMatters’ one-touch conferencing functionality, you can engage the key match your workflows and business processes. It’s as simple as drag and players—even outside vendors—in less than 60 seconds. Address and drop because setting up custom communication plans should be simple. resolve urgent issues quickly, saving valuable time and money. One-touch Decide what information to send, who needs to receive it, on what conference calls makes collaborating across teams shockingly easy by devices it should go, and have it ready in your back pocket for when you eliminating long phone numbers, pass codes and host keys. Simply press need it. the # key and collaborate! Keep the business in the loop

Notifying the technical teams is only part of the communication during an incident. Senior management and other key stakeholders also need to be kept in the loop. With xMatters, keep everyone informed through a single solution. Send notifications in business language to everyone that needs to know. Leverage subscription functionality to allow users to subscribe to the information that is important to them, allowing your SME’s to focus on resolving issues, vs. sending updates.

Let us guide the way At Optus we believe to be agile, to transform, to stay relevant and to thrive in today’s fast changing environment, businesses need to be connected to, engaged with and trusted by customers and employees.

To stay one step ahead with effective communications, there’s one simple call to make. Together, we’ll uncover the opportunities IT Management with xMatters can deliver. The Optus Mobility Applications team has personnel trained and certified to work on the xMatters platform, ready to work with you today.

Real-Time Reporting: See who is responding in real-time to keep your processes moving forward.

Intelligent communications as a service iT Management is part of Optus’ Intelligent Communications as a Service (ICaas) suite powered by xMatters. This suite of solutions can provide intelligent communications for your entire enterprise – combining cloud flexibility with enterprise grade reliability.

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