ANNUAL REPORT 2013-14 CONTENTS 2 Letter to the Minister 3 Access 4 Message from the Customer Service Commissioner NSW 5 Message from the CEO, Service NSW 6 Service NSW management, structure, activities, aims and objectives 6 Introduction 8 Review of operations 10 Legislation and charter 10 Achievements in 2013-14 12 Management and structure 24 People overview 24 Human resources 25 Workforce diversity 27 Governance 27 Risk management and insurance activities 27 Internal audit and risk management policy attestation 29 Disclosure of controlled entities and subsidiaries 29 Government Information (Public Access) Act 2009 (GIPA Act) 32 Digital information security policy attestation 33 Public interest disclosures 33 Consumer response 33 Privacy and Personal Information Protection Act 1998 (PPIPA) 35 Appendices Appendix A Financial statements Appendix B Number of executive officers Appendix C Credit card certification Appendix D Funds and grants Appendix E Promotion – overseas visits Appendix F Payment of accounts Appendix G Time for payment of accounts Appendix H Expenditure on consultants 2 Service NSW Annual Report 2013-14 28 October 2014 The Hon Dominic Perrottet MP Minister for Finance and Services GPO Box 5341 SYDNEY NSW 2001 Dear Minister Service NSW Annual Report 2013-14 I have pleasure in submitting for your information and presentation to the Parliament of NSW the report on the activities of Service NSW Division for the financial period 1 July 2013 to 30 June 2014. The report was prepared in accordance with the provision of the Annual Reports (Departments) Act 1985 and the Annual Reports (Departments) Regulation 2010. Yours sincerely Glenn King Chief executive Officer Service NSW Service NSW Annual Report 2013-14 3 ACCESS Website www.service.nsw.gov.au Email
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