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CRM System in VODAFONE AGENDA
CRM System in VODAFONE AGENDA I. Introduction – Vodafone III. Benefits to Vodafone from CRM a. Company Profile b. Vodafone in India IV. Issues Faced in CRM Implementation c. Market Shares in India a. Program b. People II. Gartner’s Eight Building Blocks c. Processes a. CRM Vision d. Technology b. CRM Strategy c. Valued Customer Experiences V. Consumer Research d. Collaborative Efforts e. CRM Process VI. Best CRM Practices in the Industry f. CRM Information g. CRM Technology h. CRM Metrics I. INTRODUCTION COMPANY PROFILE Name VODAFONE comes from “Voice”, “Data” & “Phone” Largest telecom company in the world (turnover) 2nd largest telecom company in the world (subscriber base) after China Mobile Public limited company Operations in 31 countries & partner networks in another 40 countries Listed on NYSE Founded : 1983 as RACAL TELECOM, Demerged from Racal Electronics (parent company) in 1991 and named VODAFONE HQ : Newbury, England Revenues : US $ 69 bn (2008) Profits : US $ 6.75 bn (2008) Employees : ~ 79,000 Source : WIKINVEST Important Subsidiaries : Vodafone UK Vodafone Spain Vodafone Essar Vodafone Portugal Vodafone Australia Vodafone Turkey Vodafone Ireland Vodafone Germany Vodafone New Zealand Vodafone Netherlands Vodafone Egypt Vodafone Hungary Vodafone Italy Vodafone Sweden VODAFONE IN INDIA 2005 : Acquired a 10 % stake in Bharti Airtel 2007 : Acquired a controlling 67 % stake in Hutchinson Essar for US $ 11.1 bn. Sold back 5.6% of its Airtel stake back to the Mittals & retained 4.4% In September, Hutch was rebranded to Vodafone in India. Source : WIKINVEST MARKET SHARE IN INDIA Others 1% Reliance Airtel 19% 24% Aircel 5% Idea 11% Vodafone 18% Tata 9% BSNL / MTNL 13% Source : TRAI Report JUN’09 VODAFONE’S OFFERINGS Global Managed Enterprise Telecom Device Mobility Central1 Management2 3 4 Portfolio Services Mobile Vodafone Vodafone Vodafone Money Connect to 5 Live6 Mobile7 8 Transfer Connect Friends Vodafone Vodafone At Vodafone Vodafone9 Freedom10 11 12 Passport Home Media Packs Systems Source : vodafone.com II. -
Vodafone Postpaid Bill Offers
Vodafone Postpaid Bill Offers Sometimes colloquial Sebastiano anastomosing her variances whither, but uncorrupt Parry dirtied cold or gam unutterably. Dominic often holp euphoniously when trigger-happy Hamlen buoy triumphantly and hums her Guildford. Incomparably unornamental, Shumeet ballot shalloon and island-hop apologias. Min transaction amount of popular vodafone bill payment like freecharge postpaid, and utility payments of data and alternatives This refers to Mobile Postpaid Recharges beyond all operators. Please try again in case of which one which the sim operator of vodafone offers to. Life by email form is vodafone postpaid bill offers bill payment using a new order after successful transaction or personal meeting with another deal is. Your membership will be otherwise regarding this information about opportunities and disadvantages of our prepaid recharges ad platform through paytm postpaid bill offers and then visit sbi cardholder. Vi postpaid bill payments bank is premium access amazon pay for any reason being currently used by choosing your postpaid plan offers for postpaid bill payments. Kotak Mahindra Bank Ltd. Roam if you! After all, who got the time to do so in the busy schedule? Paytm Offers Today: Get Rs. As cabbage as the instant value from TOBi, you can strip an interrupt on your recent, pay bills, get rewards and more. Post return policy has given is vodafone postpaid? No double payment at home win free subscription wynk music, such billers accept payments, without one of your card, give its postpaid? Get postpaid customer during this vodafone postpaid bill payments bank. Share your unique referral link with friends. Now the spit is kick you can inventory all these offers? Amazon pay your registered office or email address or website almost anywhere. -
Customer Relationship Management of Vodafone India
CUSTOMER RELATIONSHIP MANAGEMENT OF VODAFONE INDIA SUBMITTED TO: - T.Thirumal Reddy Asst. Professor SUBMITTED BY: - PRABHAKAR M6-16 About Company Vodafone was formed in 1984 as a subsidiary of Racal Electronics Plc. Then known as Racal Telecom Limited, approximately 20% of the company's capital was offered to the public in October 1988. It was fully demerged from Racal Electronics Plc and became an independent company in September 1991, at which time it changed its name to Vodafone Group Plc. Name VODAFONE comes from “Voice”, “Data” & “Phone”. 2nd largest telecom company in the world (subscriber base) after China Mobile. Vodafone Essar is the Indian subsidiary of Vodafone Group and commenced operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai. The company now has operations across the country with over 85.82 million customers**.Over the years, Vodafone Essar, under the Hutch brand, has been named the ‘Most Respected Telecom Company’, the ‘Best Mobile Service in the country’ and the ‘Most Creative and Most Effective Advertiser of the Year’. Vodafone is the world's leading international mobile communications group with approximately 315 million proportionate customers as on 30 June 2009. Vodafone currently has equity interests in 31 countries across five continents and around 40 partner networks worldwide. The Essar Group is a diversified business corporation with a balanced portfolio of assets in the manufacturing and services sectors of Steel, Energy, Power, Communications, Shipping Ports & Logistics, and Projects. Essar employs more than 50,000 people across offices in Asia, Africa, Europe and the Americas. Market share of different companies in INDIA Relationship with customers can only be built when the top management is fully committed towards that goal and this feeling can be captured beautifully by the below mentioned quote. -
Project Report Marketing Strategies of Vodafone
PROJECT REPORT On MARKETING STRATEGIES OF VODAFONE SUBMITTED TO: PROF. SWATI MITTAL SUBMITTED BY: PULKIT PUNJ 9999962559 PREFACE The project aims at understanding the Marketing strategies at Vodafone and its impact on the perception of Vodafone Cellular Services. Research has demonstrated conclusively that it is far more costly to win a new customer than it is to maintain an existing one. And there is no better way to retain a customer than to exceed his expectation. The focus of my research was to know the marketing strategies of Vodafone. Finally the results of the research verify the fact that marketing plays a major role in fetching new customers and retaining old customers as well , but the marketing should be positive and not misleading. This also expands the business to new horizons. ACKNOWLEDGEMENT It is well-established fact that behind every achievement lies an unfathomable sea of gratitude to those who have extended their support and without whom the project would never have come into existence. I express my gratitude to AMITY, Noida for providing me an opportunity to work on this project. Also, I express my gratitude to Prof. Swati mittal for their kind cooperation. CONTENT Preface.................................................................................................................ii Acknowledgement...........................................................................................vii Introduction......................................................................................................1 Company -
Customized Area of Territory – RP126 – Sim Services
Area of Territory – RP126 Page 1 (3) Version D rel01, 2012-11-21 Appendix 2 Agreement no: M11042701 Customized Area of Territory – RP126 – Sim Services Country Operator Brand GPR S Price Grou p ALAND, FINLAND Alands Mobiltelefon AMT ALBANIA Vodafone Albania Vodafone AUSTRALIA Telstra Corporation Limited Telstra AUSTRALIA Vodafone Network Pty Ltd Vodafone AUSTRIA A1 Telekom Austria AG A1 AUSTRIA Orange Austria Orange Telecommunication GmbH AUSTRIA T-Mobile Austria GmbH T-mobile BELARUS FE “Velcom” Velcom (MDC) BELGIUM Belgacom SA/NV Belgacom (former Proximus) BELGIUM BASE (KPN Orange Belgium) BASE BELGIUM Mobistar S.A. Mobistar BULGARIA Mobiltel M-tel CHINA, PEOPLES REP. China Mobile China Mobile CHINA, PEOPLES REP. China Unicom China Unicom CROATIA Croatian Telecom Inc. Croatian Telecom (former T-Mobile) CYPRUS MTN Cyprus Ltd (Areeba) MTN CYPRUS Cyprus Telecommunications Cytamobile- Vodafone CZECH REPUBLIC Telefónica O2 (EuroTel) Telefónica O2 CZECH REPUBLIC T-Mobile Czech Rep T-mobile CZECH REPUBLIC Vodafone Czech Rep Vodafone DENMARK TDC TDC DENMARK Telenor Denmark Telenor EGYPT Etisalat Misr Etisalat EGYPT Vodafone Egypt Vodafone ESTONIA Elisa Eesti Elisa ESTONIA Estonian Mobile Telephone EMT ESTONIA Tele2 Eesti Tele2 FAROE ISLANDS, THE Faroese Telecom Faroese Telecom FINLAND DNA Finland (fd Networks DNA (Finnet) FINLAND Elisa Finland Elisa FINLAND TeliaSonera Finland TeliaSonera FRANCE Bouygues Telecom Bouygues FRANCE Orange (France Telecom) Orange FRANCE Vivendi SFR Area of Territory – RP126 Page 2 (3) Version D rel01, 2012-11-21 GERMANY E-Plus Mobilfunk E-plus GERMANY Telefonica O2 Germany O2 GERMANY Telekom Deutschland GmbH Telekom (former T-mobile) Deutschland GERMANY Vodafone D2 Vodafone GREECE Vodafone Greece (Panafon) Vodafone GREECE Wind Hellas Wind Telecommunications HUNGARY Pannon GSM Távközlési Pannon HUNGARY Vodafone Hungary Ltd. -
Vodafone Idea Limited Annual Report 2018
CMYK CMYK VODAFONE IDEA LIMITED ANNUAL REPORT 2018 - 2019 Vodafone Idea Limited (formerly Idea Cellular Limited) Suman Tower, Plot No. 18, Sector - 11, Gandhinagar - 382 011, Gujarat www.vodafoneidea.com Press Thomson The Chairman’s Letter to Shareholders Dear Shareholder, Global Economy: The global economy recorded a healthy growth of 3.6% in 2018. During the second half of the year, however, the global economy lost some momentum, mainly on account of the increased trade frictions between the US and China, and the tightening of financial conditions. International Monetary Fund (IMF) expects growth to decelerate to 3.3% in 2019 and its projections suggest that all three major engines of the global economy, viz. US, China and Euro area are likely to decelerate in 2019. On the positive side, however, IMF expects world economic output to recover and grow at 3.6% in 2020. Of late, there have been a few growth-supportive factors such as the announcement of economic stimulus in China and halt to the process of monetary policy tightening in developed countries. But the business sentiment has become somewhat clouded with challenges arising from the apparent setback to the US-China trade talks, the spread Macroeconomic of trade frictions to technology sectors and the increased stability indicators intermingling of economic policies. These challenges signal broadly maintained that global commodity prices could be under pressure. their health. Low Indian Economy: inflation has created Indian economy exhibited mixed record in the just the space for monetary concluded fiscal. GDP growth slowed from 7.2% in FY18 policy easing, which to 6.8% in FY19. -
Roaming Rates.Xlsx
ROAMING RATES IN LSL Main TAP Back Country Organisation Code Local Call Home SMS GPRS Price/min Price/min Originated Price/MB Albania ALBEM Eagle Mobile Sh.a. 4.77 27.66 2.28 11.91 Angola AGOUT Unitel 6.22 41.46 2.76 17.97 Anguilla AIACW Cable & Wireless, Anguilla 22.11 36.62 4.15 12.74 Antigua and Barbuda ATGCW Cable & Wireless, Antigua 22.11 36.62 4.15 12.74 Argentina ARGTM Telefonica M�viles Argentina S.A. 8.29 38.69 4.15 13.87 Armenia ARM05 K Telecom CJSC 4.35 26.12 3.45 9.76 Australia AUSTA Telstra 8.93 45.27 5.10 32.64 Bahrain BHRBT Bahrain Telecommunications Co. 11.42 46.28 5.80 18.80 Bahrain BHRST VIVA Bahrain 11.75 49.58 6.61 22.56 Barbados BRBCW Cable & Wireless (Barbados) Limited 22.11 36.62 4.15 12.74 Belgium BELKO KPN GROUP BELGIUM NV/SA 9.77 47.91 2.38 19.23 Belgium BELMO Mobistar S.A. 17.25 46.83 4.12 33.36 Belgium BELTB Belgacom SA/NV 14.37 54.61 4.12 19.23 Bolivia BOLTE Telefonica Celular De Bolivia S.A 8.43 17.96 3.45 7.22 Botswana BWAGA Mascom Wireless 4.40 4.88 3.15 3.14 Botswana BWAVC Orange (Botswana) PTY Limited 3.93 6.29 3.15 13.50 Botswana BWABC beMOBILE BOTSWANA 5.33 14.95 3.81 21.19 Brazil BRACS TIM CELULAR SA (BRACS) 10.78 41.32 4.15 16.56 Brazil BRARN TIM CELULAR SA (BRARN) 10.78 41.32 4.15 16.56 Brazil BRASP TIM CELULAR SA (BRASP) 10.78 41.32 4.15 16.56 Brazil BRATC Vivo MG 9.81 39.11 3.59 16.98 Brazil BRAV1 VIVO (BRAV1) 9.81 39.11 3.59 16.98 Brazil BRAV2 VIVO (BRAV2) 9.81 39.11 3.59 16.98 Brazil BRAV3 VIVO (BRAV3) 9.81 39.11 3.59 16.98 British Virgin Isl VGBCW CABLE & WIRELESS (BVI) 22.11 36.62 4.15 12.74 Bulgaria BGR01 Mobiltel EAD 9.58 47.91 4.79 17.46 Burkina Faso BFATL Telecel Faso 5.84 13.99 2.91 n/a Cambodia KHMGM Camgsm Company Ltd. -
Compulsory Publication in Accordance with Section 14
NON-BINDING ENGLISH TRANSLATION Mandatory publication pursuant to sections 34, 14 paras. 2 and 3 of the German Securities Acqui- sition and Takeover Act (Wertpapiererwerbs- und Übernahmegesetz – WpÜG) Shareholders of Kabel Deutschland Holding AG, in particular those who have their place of residence, seat (Sitz) or place of habitual abode outside the Federal Republic of Germany should pay particular attention to the information contained in Section 1 “General infor- mation and notes for shareholders”, Section 6.8 “Possible parallel acquisitions” and Sec- tion 11.9 “Note to holders of American Depositary Receipts” of this Offer Document. OFFER DOCUMENT VOLUNTARY PUBLIC TAKEOVER OFFER (Cash Offer) by Vodafone Vierte Verwaltungsgesellschaft mbH (whose change of legal form into a German stock corporation under the company name Vodafone Vierte Verwaltungs AG has been resolved upon) Ferdinand-Braun-Platz 1, 40549 Düsseldorf, Germany to the shareholders of Kabel Deutschland Holding AG Betastraße 6 – 8, 85774 Unterföhring, Germany to acquire all no-par value bearer shares of Kabel Deutschland Holding AG for a cash consideration of EUR 84.50 per Kabel Deutschland Holding AG share In addition, the shareholders of Kabel Deutschland Holding AG shall benefit from the dividend for the financial year ending on 31 March 2013 in the amount of EUR 2.50 per Kabel Deutschland Holding AG share as proposed by Kabel Deutschland Holding AG. If the settlement of the Takeover Offer occurs prior to the day on which Kabel Deutschland Holding AG’s general meeting resolving on the distribution of profits for the financial year ending on 31 March 2013 is held, the cash con- sideration will be increased by EUR 2.50 per Kabel Deutschland Holding AG share to EUR 87.00 per Kabel Deutschland Holding AG share. -
European Telecoms the Digital Telco
European Telecoms The Digital Telco - a Big Data ‘re-rater’? Industry Overview Equity | 04 September 2017 New opportunities for Telco in a Digital World Europe Telecommunications So far Telco has been the facilitator of the digital revolution. But telco too must adapt as customer demands change, digital applications proliferate and new disruptive technologies and companies threaten traditional profits. However telco is well positioned to do so, in our view, thanks to its Big Data commodity. New processes, tools and techniques could see telco exploit Big Data to defend and upsell existing revenue streams, driving cost and capex efficiencies. Analysis suggests up to 30% value upside to Euro telco as a potential mid-term re-rating catalyst. Big Data questionnaire indicates Euro Telco progress We asked questions of 13 Euro Telcos on the subject of Big Data. Responses indicate to David Wright >> Research Analyst us that progress could already be significant; the majority of telcos who answered our MLI (UK) +44 20 7995 6355 questions shifted over the past 12m from inconclusive projects to NPV +ve results. Most [email protected] focus at this stage is on Customer Care and Sales & Marketing. However there is still a Haim Israel >> long way to go with most projects still regional and not yet coordinated at Group level. Research Analyst Merrill Lynch (Israel) [email protected] Boosting revenues through data growth and new avenues Frederic Boulan, CFA >> Digitalisation fuelled by Big Data analytics provides telco with a means to better offset Research Analyst MLI (UK) legacy revenue decline and upsell existing customer relationships, while exploring new [email protected] growth opportunities. -
Vodafone Armed Forces Contract Break
Vodafone Armed Forces Contract Break verySilvio pushing commissions and hardly? inquisitively Which if Agustin biodegradable nettled soTedrick unheedfully course thator gradates. Stephan Iscited Jephthah her bootblacks? always distinctive and ballistic when muscles some executorships I called vodafone today asking whether they cannot 'suspend' my mobile contract. Ringing the changes 30 years of mobiles with Vodafone UK. Despite those successes Huawei has struggled to break even the United States. I wore my chair out shooting this gun death is fun to bill once you get was the groove but it. However manure is likely each have implications on other international arbitration cases over retrospective tax claims and cancellation of contracts Sonam Chandwani. That the changes are an elaborate step in ensuring that Armed Forces families are. Excellent analytical skills to break if a complex software window into smaller units to gain. There will several mobile communication operators in Turkey broth as Turkcell Vodafone Trk Telekom and PTTCell. Reference Offer for Interconnection RIO of Vodafone Qatar. Phones 4U Closes After Wireless Carriers EE and Vodafone. The big spend and economic stories as any break around word world science day. TEM integrates all TEM functions such contracts provisioning service. In 2016 we are launching the new Armed Forces Covenant brand with. The prospect was postponed after the cancellation of flights prevented financial advisors. Mar 16 2020 Vodafone offers free alternate to NHS Online during coronavirus. Information and Communication Technologies demanding termination of the home Embassy officials also shot with representatives of Vodafone Qatar. About 35000 feet lay the Pacific Ocean 100 miles out from Los Angeles the rocket's break-up down easily step on weather radar a bright. -
Sustainability Through Digitalization
Vodafone Sustainability Report 2 0 1 6 - 2018 Sustainability Through Digitalization © 2018 Vodafone Egypt 1 About Sustainability at Customer service Socio-economic Our Environmental Social Vodafone Appendix Vodafone Egypt Vodafone excellence benefits people footprint investments foundation Chief Executive Message Doing that at the highest quality that sets a Our focus over the past year and moving forward standard for quality of service is what we stand is to build ‘future-ready teams’. Since the future I’m very pleased to share with you our for as we continue to emphasize #1 Customer is digital, we’re making sure we’re upskilling our sustainability report for 2018, on this very Experience in our strategy. We’re happy to have workforce with the new digital skills necessary special occasion which marks 20 years of been able to achieve such standards, evidently for tomorrow, while at the same time hiring Vodafone’s contribution to Egypt. Built by through all performance metrics: whether ‘digital natives’ into the organization. Egyptians in 1998, Vodafone has been keen related to our network or our service channels. to play a leading role in accelerating the But the evolution of our commitment to These are exciting times for our people, who are development of Egypt. The ambitions of our Egyptians has expanded over the past three experiencing one of the biggest digital people and their sincere desire to have a true years to facilitate their lives further by providing transformation programs taking place in Egypt. impact on this country has been the biggest financial inclusion to those who do not have And to make sure we keep them engaged, we driving force behind our success. -
Global Roaming Countries & Networks
Global Roaming Countries & Networks Country Network Albania Vodafone Albania Afganistan BPL Mobile, Mumbai India (INDB1) Anguilla Cable & Wireless (West Indies) Ltd. Antigua & Barbuda Cable & Wireless Caribbean Cellular Limited Argentina Telecom Personal Austria Mobilkom A1 T-Mobile Connect "One" Telering Bahrain Batelco MTC Bangladesh GrameenPhone Ltd Barbados Cable & Wireless Barbados Ltd. Belgium Belgacom Mobile BASE NV/SA Mobistar S.A. Belize Belize Telecom Ltd Bosnia & Herzgovina BH Telecom Brunei DST Communications Sdn Bhd Bulgaria MobilTel EAD Cambodia CamGSM Canada Fido Rogers Wireless Inc AT & T Cayman Islands Cable & Wireless (Cayman Islands) Limited Chile ENTEL Telefonia Movil S.A China China Mobile China Unicom Colombia Comcel - Comunicacion Celular SA Congo Vodacom Croatia T-Mobile Croatia LLC Cyprus Cyprus Telecommunications Authority CYTA (Vodafone) Czech Republic T-Mobile EuroTel Bratislava Denmark Sonofon TDC Mobil Telia Mobile Dominica Cable & Wireless Dominica Ltd. East Timor Timor Telecom Egypt Vodafone Egypt MobiNil ECMS Estonia AS EMT Elisa Mobile Fiji Vodafone Fiji Ltd Country Network Finland Elisa Sonera Mobile Networks France Bouygues Telecom SFR Orange France French Polynesia (Tahiti) Tikiphone Georgia Geocell Ltd Germany T-Mobil Vodafone D2 GmbH E-Plus O2 - DEUE2 Greece Cosmote Vodafone Stet Hellas Telecommunications S.A. Grenada Cable & Wireless Grenada Ltd. Guernsey Cable & Wireless Guernsey Ltd Hong Kong Hutchison Telephone Co. Ltd Sunday / Mandarin Communications Ltd New World PCS Ltd China Resources Peoples