Vodafone Armed Forces Contract Break
Total Page:16
File Type:pdf, Size:1020Kb
Load more
Recommended publications
-
Vodafone: Expanding Access to Financial Services
Vodafone: Expanding Access to Financial Services Initiative Description In 2008, Vodafone joined the Business Call to Action (BCtA) with its pledge to increase access to financial services, drive small-scale enterprise, and stimulate economic growth in key emerging markets through its Vodafone Money Transfer platform known locally in Kenya, Tanzania, Fiji, Afghanistan, and South Africa as M-PESA or M-Paisa. Vodafone’s goal: • Expand access of Money Transfer platform in Kenya, Tanzania, South Africa, Fiji, and Afghanistan so that people can securely receive or transfer money Business Model Across the developing world, lack of access to basic financial services hinders economic growth and development. Informal, cash-based economies leave citizens vulnerable to risks and without a secure means of saving or transferring money. Experts estimate that roughly three billion people worldwide are unbanked.1 For the vast majority of this population, paying bills, saving money, or sending cash to family members in another village, is a dangerous, time consuming, and expensive prospect. With roughly two billion mobile phone users in developing countries, mobile money transfer and payment services provide a potential solution to connect the millions of people who do not have access to formal financial services. In 2005, Vodafone won a grant from the UK Department of International Development to develop a new application that specifically targeted the unbanked in Africa. Vodafone chose to pilot the project in Kenya, where over 70 percent of households did not have bank accounts, but many had access to a mobile phone.2 The goal was to provide a mobile application which offered a valuable service for an underserved market group of low-income consumers that had use of a mobile phone yet lacked access to financial services. -
Royal Mail Annual Report
Royal Mail plc Royal Mail plc Annual Report and Financial Statements Royal Mail plc 2014-15 Annual Report FinancialAnnual Statements and 2014-15 Strategic report Governance Financial statements Other information Strategic report Who we are 02 Financial and operating performance highlights 04 Chairman’s statement 05 Chief Executive Officer’s review 07 Market overview 12 Our business model 14 Our strategy 16 Key performance indicators 18 UK Parcels, International & Letters (UKPIL) 21 General Logistics Systems (GLS) 23 Financial review 24 Business risks 31 Corporate Responsibility 36 Governance Chairman’s introduction to Corporate Governance 41 Board of Directors 43 Statement of Corporate Governance 47 Chief Executive’s Committee 58 Directors’ Report 60 Directors’ remuneration report 64 Financial statements Consolidated income statement 77 Consolidated statement of comprehensive income 78 Consolidated statement of cash flows 79 Consolidated balance sheet 80 Consolidated statement of changes in equity 81 Notes to the consolidated financial statements 82 Significant accounting policies 131 Group five year summary (unaudited) 140 Statement of Directors’ responsibilities in respect of 142 Information key the Group financial statements Independent Auditor’s Report to the members of 143 Royal Mail plc Case studies Royal Mail plc – parent Company financial statements 146 This icon is used throughout the document to indicate Other information reporting against a key performance indicator (KPI) Shareholder information 151 Forward-looking statements 152 Annual Report and Financial Statements 2014-15 Who we are Royal Mail is the UK’s pre-eminent delivery company, connecting people, customers and businesses. As the UK’s sole designated Universal Service Provider1, we are proud to deliver a ‘one-price-goes-anywhere’ service on a range of letters and parcels to more than 29 million addresses, across the UK, six-days-a-week. -
CRM System in VODAFONE AGENDA
CRM System in VODAFONE AGENDA I. Introduction – Vodafone III. Benefits to Vodafone from CRM a. Company Profile b. Vodafone in India IV. Issues Faced in CRM Implementation c. Market Shares in India a. Program b. People II. Gartner’s Eight Building Blocks c. Processes a. CRM Vision d. Technology b. CRM Strategy c. Valued Customer Experiences V. Consumer Research d. Collaborative Efforts e. CRM Process VI. Best CRM Practices in the Industry f. CRM Information g. CRM Technology h. CRM Metrics I. INTRODUCTION COMPANY PROFILE Name VODAFONE comes from “Voice”, “Data” & “Phone” Largest telecom company in the world (turnover) 2nd largest telecom company in the world (subscriber base) after China Mobile Public limited company Operations in 31 countries & partner networks in another 40 countries Listed on NYSE Founded : 1983 as RACAL TELECOM, Demerged from Racal Electronics (parent company) in 1991 and named VODAFONE HQ : Newbury, England Revenues : US $ 69 bn (2008) Profits : US $ 6.75 bn (2008) Employees : ~ 79,000 Source : WIKINVEST Important Subsidiaries : Vodafone UK Vodafone Spain Vodafone Essar Vodafone Portugal Vodafone Australia Vodafone Turkey Vodafone Ireland Vodafone Germany Vodafone New Zealand Vodafone Netherlands Vodafone Egypt Vodafone Hungary Vodafone Italy Vodafone Sweden VODAFONE IN INDIA 2005 : Acquired a 10 % stake in Bharti Airtel 2007 : Acquired a controlling 67 % stake in Hutchinson Essar for US $ 11.1 bn. Sold back 5.6% of its Airtel stake back to the Mittals & retained 4.4% In September, Hutch was rebranded to Vodafone in India. Source : WIKINVEST MARKET SHARE IN INDIA Others 1% Reliance Airtel 19% 24% Aircel 5% Idea 11% Vodafone 18% Tata 9% BSNL / MTNL 13% Source : TRAI Report JUN’09 VODAFONE’S OFFERINGS Global Managed Enterprise Telecom Device Mobility Central1 Management2 3 4 Portfolio Services Mobile Vodafone Vodafone Vodafone Money Connect to 5 Live6 Mobile7 8 Transfer Connect Friends Vodafone Vodafone At Vodafone Vodafone9 Freedom10 11 12 Passport Home Media Packs Systems Source : vodafone.com II. -
Vodafone Postpaid Bill Offers
Vodafone Postpaid Bill Offers Sometimes colloquial Sebastiano anastomosing her variances whither, but uncorrupt Parry dirtied cold or gam unutterably. Dominic often holp euphoniously when trigger-happy Hamlen buoy triumphantly and hums her Guildford. Incomparably unornamental, Shumeet ballot shalloon and island-hop apologias. Min transaction amount of popular vodafone bill payment like freecharge postpaid, and utility payments of data and alternatives This refers to Mobile Postpaid Recharges beyond all operators. Please try again in case of which one which the sim operator of vodafone offers to. Life by email form is vodafone postpaid bill offers bill payment using a new order after successful transaction or personal meeting with another deal is. Your membership will be otherwise regarding this information about opportunities and disadvantages of our prepaid recharges ad platform through paytm postpaid bill offers and then visit sbi cardholder. Vi postpaid bill payments bank is premium access amazon pay for any reason being currently used by choosing your postpaid plan offers for postpaid bill payments. Kotak Mahindra Bank Ltd. Roam if you! After all, who got the time to do so in the busy schedule? Paytm Offers Today: Get Rs. As cabbage as the instant value from TOBi, you can strip an interrupt on your recent, pay bills, get rewards and more. Post return policy has given is vodafone postpaid? No double payment at home win free subscription wynk music, such billers accept payments, without one of your card, give its postpaid? Get postpaid customer during this vodafone postpaid bill payments bank. Share your unique referral link with friends. Now the spit is kick you can inventory all these offers? Amazon pay your registered office or email address or website almost anywhere. -
Annual Report and Financial Statements 2019-20
Annual Report and Financial Statements 2019-20 and Financial Statements Annual Report ANNUAL REPORT AND FINANCIAL STATEMENTS 2019-20 Royal Mail plc 1 Annual Report and Financial Statements 2019–20 CONTENTS Strategic Report Financial Statements Report Strategic 02 Overview 159 Independent auditor’s report 04 Who we are 166 Consolidated income statement 06 Financial and operational highlights 2019-20 167 Consolidated statement 15 Interim Executive Chair’s statement of comprehensive income 18 Delivering throughout the COVID-19 pandemic 168 Consolidated balance sheet 19 Business review 2019-20 170 Consolidated statement of changes in equity Corporate Governance Corporate 26 Market overview 171 Consolidated statement of cash flows 28 Business model 173 Notes to the consolidated financial statements 30 Measuring our performance 233 Significant accounting policies 32 Financial review 247 Royal Mail plc – Parent Company financial statements 62 Principal risks and uncertainties 73 Viability statement Shareholder Information Financial Statements 74 Corporate responsibility 250 Group five year summary (unaudited) 86 Non-financial information statement 252 Shareholder information 253 Forward-looking statements Corporate Governance 88 Chair’s introduction 90 Group Board of Directors 92 Executive Board – Royal Mail Information Shareholder 94 Governance structure 96 Board in action 100 Board composition and diversity 101 Reporting against the 2018 Corporate Governance Code 102 Board induction programme 103 Annual evaluation of Board performance and effectiveness 104 Engaging with our stakeholders 110 The Board’s considerations to our stakeholders during the COVID-19 pandemic 112 Employee engagement 114 Nomination Committee 117 Audit and Risk Committee 126 Corporate Responsibility Committee 128 Directors’ Remuneration Report 154 Directors’ Report 157 Statement of Directors’ Responsibilities 2 Strategic Report OVERVIEW ROYAL MAIL (UKPIL) Our UK business has faced significant challenges for some years. -
Important Information
VOXI Buying online terms and conditions Important information Here’s what you need to know when you buy anything on the VOXI website. Date: 09 / 08 / 2021 Your agreement with us Version 1.2 By ordering from us, you agree you’ve read and accepted the following terms: • Theses buying online terms • If you’re purchasing a VOXI plan, the VOXI terms and conditions • The terms related to the use of this site Your status If you’re an individual who’s placing an order, you must be a resident in the UK, to purchase any products or services from us. Your order When you order products and services from this site, we treat this as an offer from you to purchase such products and services. We may refuse to accept such orders for any number of reasons - such as a failure to meet credit check criteria, unavailability of products or services, product or pricing errors. On receipt of your order we’ll send you an email describing the products and services you’ve ordered. These communications confirm we’ve received your order, but don’t represent any acceptance of your offer to purchase products or services from us. We’re not legally obliged to provide the products and services to you during the offer process (before the contract is completed). The contract between you and us will only be completed when we dispatch the products to you. Any products or services on the same order which haven’t been dispatched to you don’t form part of that contract. -
Royal Mail Plc – Annual Report and Financial Statements 2015-16
Royal Mail plc Annual Report and Financial Statements 2015-16 Celebrating 500 Years of Royal Mail Royal Mail has a rich and varied history, characterised by a tradition of service and innovation spanning 500 years. For five centuries, our postal network has been connecting families and friends, powering business and driving innovation across the country. In 1516, Henry VIII knighted Brian Tuke, the first Master of the Posts. This act was the catalyst for the creation of the Royal Mail postal service, as we know it today. Tuke had the influence and authority to establish key post towns across the country and set up a formal postal network. Since its royal beginnings, the postal service has continued to deliver the nation’s mail for 500 years, under 21 different monarchs and through two World Wars, employing hundreds of thousands of people along the way. To mark this momentous anniversary, Royal Mail has launched a special website featuring the people, objects and events that played a key role in the development of the world’s first national postal service. Visit: www.royalmailgroup.com/500years Within the pages of this report you will find ‘then and now’ image captions showcasing how Royal Mail has evolved over the last 500 years. Strategic report | Governance | Financial statements | Other information Welcome Strategic report Who we are ....................................................................................................................... 02 Financial and operating performance highlights ......................................................... -
What Makes a Successful Mobile Money Implementation
Becoming a member There are three types of GSMA membership: Full, Associate and Rapporteur. Full Membership Full Membership is open to licensed GSM mobile network operators. Associate Membership Associate Membership is open to designers, manufacturers and suppliers of GSM technology platforms. These might include anything from software and infrastructure, equipment and accessories, to billing, data, finance or security. Rapporteur Membership Rapporteur Membership is open to non-GSM licensed operators moving to LTE/HSPA or those wishing to roam on GSM. To find out how GSMA membership can benefit your business, or to apply today, visit www.gsmworld.com/membership or email [email protected] Mobile Money for the Unbanked For further information please contact [email protected] GSMA London Office 1st Floor, Mid City Place, 71 High Holborn, London WC1V 6EA, United Kingdom T +44 (0) 20 7759 2300 www.gsmworld.com/membership What Makes a Successful Mobile Money Implementation? Learnings from M-PESA in Kenya and Tanzania What makes a Successful Mobile Money Implementation? Learnings from M-PESA in Kenya and Tanzania Table of Contents Foreword 2 Introduction 3 Kenya and Tanzania 3 Urbanization 4 Economic Development 4 Access to Finance 4 Previous Methods of Money Transfer 5 The Service Providers – Safaricom and Vodacom 6 Ownership and Positioning 6 Market Share 6 Agent Network 7 Advertising 8 Fee Structure 9 Technology 9 Conclusions 10 Authors and References 11 01 What makes a Successful Mobile Money Implementation? Learnings from M-PESA in Kenya and Tanzania Foreword Contributed By: Paul Leishman, GSMA The mobile money community has watched (and 3. Product compared) the adoption of M-PESA in Kenya and Within the last three months, Vodacom introduced Tanzania with great interest. -
M-PESA: Mobile Money for the “Unbanked” Turning Cellphones Into 24-Hour Tellers in Kenya
Nick Hughes and Susie Lonie M-PESA: Mobile Money for the “Unbanked” Turning Cellphones into 24-Hour Tellers in Kenya In March 2007, Kenya’s largest mobile network operator, Safaricom (part of the Vodafone Group) launched M-PESA, an innovative payment service for the unbanked. “Pesa” is the Swahili word for cash; the “M” is for mobile. Within the first month Safaricom had registered over 20,000 M-PESA customers, well ahead of the targeted business plan. This rapid take-up is a clear sign that M-PESA fills a gap in the market. The product concept is very simple: an M-PESA customer can use his or her mobile phone to move money quickly, securely, and across great dis- tances, directly to another mobile phone user. The customer does not need to have a bank account, but registers with Safaricom for an M-PESA account. Customers turn cash into e-money at Safaricom dealers, and then follow simple instructions on their phones to make payments through their M-PESA accounts; the system provides money transfers as banks do in the developed world. The account is very secure, PIN-protected, and supported with a 24/7 service provided by Safaricom and Vodafone Group. The project faced formidable financial, social, cultural, political, technological, and regulatory hurtles. A public-sector challenge grant helped subsidize the invest- ment risk. To implement, Vodafone had to marry the incredibly divergent cultures of global telecommunications companies, banks, and microfinance institutions –and cope with their massive and often contradictory regulatory requirements. Finally, the project had to quickly train, support, and accommodate the needs of Two authors have written this case study, each taking up one part of the story. -
Business Segments Ranging from Small- Proportionate Mobile Customers Across the World
Proportionate mobile customers across the globe. 341.1m (2009: 302.6m; 2008: 260.5m) BrandFinance global ranking 7th most valuable brand (2009: 8th; 2008: 11th) Customers and distribution Customers are at the core of everything we do. Through our products and services we endeavour to address all our customers’ communications needs. International customer base with diverse needs Enterprise Vodafone has a truly international customer base with 341.1 million Vodafone also caters to all business segments ranging from small- proportionate mobile customers across the world. We continually office-home-office (‘SoHo’) and small-medium enterprises (‘SMEs’) to seek to develop new and innovative propositions that deliver relevance corporates and multinational corporations (‘MNCs’). While our core and value to all our customers and build a long lasting relationship mobile voice and data business continues to grow, our enterprise meeting their expectations and needs. As customers move between customers are increasingly asking for combined fixed and mobile work and home environments and look for integrated solutions, solutions for their voice and data needs as well as integrated services we have a suite of propositions which often bundle together and productivity tools. voice, messaging, data and increasingly fixed line services to meet their needs. Brand We have continued to build brand value by delivering a superior, consistent and differentiated customer experience. During the 2010 financial year we evolved our brand positioning to “power to you” emphasising our role of empowering customers to be able to live their lives to the full. It is a further expression of the importance of the customer being central to everything we do and is reinforced in communications substantiating how products and services impact and empower our customers. -
Leveraging Mobile Phones to Enable Basic Banking, Payments, and Economic Growth
DELIVERY NOTE April 2017 Leveraging Mobile Phones to Enable Basic Banking, Payments, and Economic Growth Context PROJECT DATA In the developed world, one barrier hindering the switch to mobile cash is SECTOR: the costly banking infrastructure—cash machines and bank branches. But in Financial Kenya, bank branches and ATMs are few. Before 2007, Kenyans had difficulty DEVELOPMENT CHALLENGE: transferring money, as there was no well-established, non-cash method for Lack of non-cash payment financial transactions. However, 83 percent of the population 15 years and older methods to support economic transactions had mobile phones with embedded SIM cards, a technology that can facilitate DELIVERY CHALLENGES: many things, including payment transactions. Stakeholder roles and responsibilities, business Development Challenge environment: technology and market, banking regulations Lack of a well-established, trusted, robust method other than cash for carrying COUNTRY: out financial transactions was limiting economic activity and job creation in Kenya Kenya. For the many Kenyans who work long distances from their places of PROJECT DURATION: 2005–2017 birth, the lack of an easy, cost-effective way to send money hampered work REGION: mobility and the ability for workers to send remittances back home. The lack Sub-Saharan Africa of easy access to basic banking account services hampered accumulation of This note was produced by Aldo savings for investment and payments. Morri at the World Bank, from an original case study published by the Centre for Public Impact The Intervention (CPI). To access the original case study, please click here: M-PESA, a mobile-payment scheme run by Vodafone, and Safaricom, Kenya’s largest operator (40 percent owned by Vodafone), created an alternative to banks. -
Customer Relationship Management of Vodafone India
CUSTOMER RELATIONSHIP MANAGEMENT OF VODAFONE INDIA SUBMITTED TO: - T.Thirumal Reddy Asst. Professor SUBMITTED BY: - PRABHAKAR M6-16 About Company Vodafone was formed in 1984 as a subsidiary of Racal Electronics Plc. Then known as Racal Telecom Limited, approximately 20% of the company's capital was offered to the public in October 1988. It was fully demerged from Racal Electronics Plc and became an independent company in September 1991, at which time it changed its name to Vodafone Group Plc. Name VODAFONE comes from “Voice”, “Data” & “Phone”. 2nd largest telecom company in the world (subscriber base) after China Mobile. Vodafone Essar is the Indian subsidiary of Vodafone Group and commenced operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai. The company now has operations across the country with over 85.82 million customers**.Over the years, Vodafone Essar, under the Hutch brand, has been named the ‘Most Respected Telecom Company’, the ‘Best Mobile Service in the country’ and the ‘Most Creative and Most Effective Advertiser of the Year’. Vodafone is the world's leading international mobile communications group with approximately 315 million proportionate customers as on 30 June 2009. Vodafone currently has equity interests in 31 countries across five continents and around 40 partner networks worldwide. The Essar Group is a diversified business corporation with a balanced portfolio of assets in the manufacturing and services sectors of Steel, Energy, Power, Communications, Shipping Ports & Logistics, and Projects. Essar employs more than 50,000 people across offices in Asia, Africa, Europe and the Americas. Market share of different companies in INDIA Relationship with customers can only be built when the top management is fully committed towards that goal and this feeling can be captured beautifully by the below mentioned quote.