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“S a T E N A” INFORME DE GESTIÓN a DICIEMBRE DE 2016 Bogotá

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“S a T E N A” INFORME DE GESTIÓN a DICIEMBRE DE 2016 Bogotá SERVICIO AÉREO A TERRITORIOS NACIONALES S.A “S A T E N A” INFORME DE GESTIÓN A DICIEMBRE DE 2016 Bogotá D.C., Marzo de 2016 CÓDIGO: SAT-F193 A PARTIR DE: 20 FEBRERO 2012 INFORME DE GESTIÓN VERSIÓN: 02 PÁG.: 2/160 CONTENIDO PRESENTACIÓN .......................................................................................................................................................................................... 7 ASPECTO ORGANIZACIONAL .................................................................................................................................................................... 8 PROCESOS ESTRATEGICOS....................................................................................................................................................................... 9 ESTRUCTURA ORGANIZACIONAL .......................................................................................................................................................... 10 DIRECCIONAMIENTO ESTRATEGICO DE SATENA ............................................................................................................................... 11 POLITICAS DE BUEN GOBIERNO PARA LA ADMINISTRACION DE SATENA ..................................................................................... 12 RECURSOS DISPONIBLES ........................................................................................................................................................................ 13 COMUNICACIÓN PÚBLICA Y ORGANIZACIONAL ............................................................................................................................................. 14 RESPONSABILIDAD SOCIAL ....................................................................................................................................................................... 14 OFICINA ASESORA DE PLANEACION ............................................................................................................................................................... 15 Indicadores de Operacionales ................................................................................................................................................................... 15 Gestión en análisis ................................................................................................................................................................................... 20 GESTIÓN COMERCIAL.................................................................................................................................................................................... 21 PARTICIPACIÓN POR CANAL DE DISTRIBUCIÓN .......................................................................................................................................... 23 AMPLIACIÓN DEL CANAL DE DISTRIBUCIÓN .............................................................................................................................................. 24 CONVENIOS CORPORATIVOS. ................................................................................................................................................................... 25 CÓDIGO: SAT-F193 A PARTIR DE: 20 FEBRERO 2012 INFORME DE GESTIÓN VERSIÓN: 02 PÁG.: 3/160 OVER COMMISSION ................................................................................................................................................................................. 25 MERCADEO Y PUBLICIDAD ........................................................................................................................................................................ 26 ÁREA SERVICIO AL CLIENTE ........................................................................................................................................................................... 31 SERVICIO A BORDO .................................................................................................................................................................................. 31 ENCUESTA DE SATISFACCIÓN .................................................................................................................................................................... 31 GESTIÓN DE OPERACIONES AÉREAS .............................................................................................................................................................. 32 CUMPLIMIENTO DE VUELOS ..................................................................................................................................................................... 32 ANALISIS DE CAUSALES DEMORAS INTERNAS ENERO A DICIEMBRE DEL 2016. ............................................................................................ 33 CONTROL DE OPERACIONES y ROTACION DE AERONAVES ....................................................................................................................... 35 ANÁLISIS DE CAUSALES DEMORAS EXTERNAS ENERO A DICIEMBRE DEL 2016 ............................................................................................ 37 ANALISIS DE MANEJO DE CANCELACION DE VUELOS ................................................................................................................................. 40 RUTAS DE MENOR AFECTACION POR CANCELACIONES ............................................................................................................................. 41 ANALISIS Y MANEJO DE EXTENSIONES ...................................................................................................................................................... 42 CONCLUSIONES OPERACIÓN 2016 ............................................................................................................................................................. 46 ANALISIS DE DEMORAS INTERNAS ............................................................................................................................................................ 47 ANALISIS DE DEMORAS EXTERNAS ............................................................................................................................................................ 48 ANALISIS DE CONCEPTOS VARIOS ............................................................................................................................................................. 48 INGENIERIA DE OPERACIONES ...................................................................................................................................................................... 49 PROCESO DE CERTIFICACION DE RNAV EQUIPO ATR 42-600 ....................................................................................................................... 49 CERTIFICACION PED .................................................................................................................................................................................. 49 TRASLADO DE AERONAVES. ...................................................................................................................................................................... 49 CÓDIGO: SAT-F193 A PARTIR DE: 20 FEBRERO 2012 INFORME DE GESTIÓN VERSIÓN: 02 PÁG.: 4/160 ACCIONES ADICIONALES ........................................................................................................................................................................... 50 ENTRENAMIENTO TRIPULACIONES Y DESPACHADORES ............................................................................................................................. 51 LOGROS ALCANZADOS : ............................................................................................................................................................................ 51 CHEQUEOS DE RUTAS ............................................................................................................................................................................... 54 ENTRENAMIENTO TCP .............................................................................................................................................................................. 54 ENTRENAMIENTO SUBOFICIALES .............................................................................................................................................................. 55 EJECUCIÓN PRESUPUESTAL SIMULADORES ............................................................................................................................................... 57 ENTRENAMIENTO NORMAS ESTADARES Y PROCEDIMIENTOS .................................................................................................................... 57 AUXILIARES DE VUELO .............................................................................................................................................................................. 58 PLANTA TRIPULACIONES ........................................................................................................................................................................... 60 GESTIÓN DIRECCIONAMIENTO TÉCNICO ........................................................................................................................................................ 62 GESTION EN COMBUSTIBLES ..................................................................................................................................................................... 62 CONSUMO
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