Fresh Perspective How Loose Fruit Helped Grow Turnover by 30% STORE LOOKBOOK RETAIL NEWS THAT MATTERS ● £2.30 ● 09.12.2016 Page 6 »
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Fresh perspective How loose fruit helped grow turnover by 30% STORE LOOKBOOK RETAIL NEWS THAT MATTERS ● £2.30 ● 09.12.2016 Page 6 » Vol 127 No 49 FOR TRADE USE ONLY 49 Our lowest price 20s pack “ My customers’ favourite” “I can’t tell you how many times a day I get asked for B&H Blue. Even with the latest pack changes my sales of B&H Blue have never been higher. I sell at RRP* so my customers get value for money and keep coming back. B&H Blue is my best seller, so I always make sure I’m well stocked.” Arjan Mehr Londis Great Hollands, Bracknell *You are of course at all times free to price as you choose. RN page ad.indd 1 06/12/2016 14:54 109429 JTI B&H BLUE TESTIMONIAL AD 297x210 INDEP RETAIL NEWS.indd 1 29/11/2016 11:13 Fresh perspective How loose fruit helped grow turnover by 30% STORE LOOKBOOK RETAIL NEWS THAT MATTERS ● £2.30 ● 09.12.2016 Page 6 » SMITHS NEWS Twice the brands for The stars of 2016 Pass My Parcel 2017 expansion pledge Page 4 » TECHNOLOGY No tills or queues in Amazon Go launch US trial for futuristic c-store Page 10 » YOUR NEWS ● Amish Shingadia (left) crowned IAA overall best shop How we ● 39 business secrets from the UK's best retailers beat Storm ● Plus their store development plans for 2017 Desmond Pages 5 & 30 » A year ago we were gutted, now sales are up 30% Page 19 » ‘You have to sell it, you have to make it appealing – people want to have a good job.’ Patrick Grant, on what local shops can learn from Savile Row Page 22 » 2 9 December 2016 RN CONTENTS Shaping the future of independent retail since 1889 39 business secrets from the 2016 IAA stars Editor Associate editor News editor Chris Gamm Chris Rolfe Gurpreet Samrai Page 30 @ChrisGammRN @ChrisRolfeRN @GurpreetS_RN 020 7689 3378 020 7689 3362 020 7689 3386 Features editor Reporter Reporter Tom Gockelen-Kozlowski Charlie Faulkner Dave Songer @TomGK_RN @CharlieFaulkRN @DaveSongerRN 020 7689 3361 020 7689 3357 020 7689 3358 Head of production Account director Marketing manager Darren Rackham Will Hoad Tom Mulready 020 7689 3373 020 7689 3370 020 7689 3352 “Yamazaki Japanese whisky Senior designer Account managers Marketing executive Anne-Claire Pickard Marta Dziok-Kaczynska Tom Thorn is £99.99 and we sell ten 020 7689 3391 020 7689 3354 020 7689 3384 Designer Erin Swanson Marketing executive bottles in the lead up Emma Langschied 020 7689 3372 Keelan Farley 020 7689 3380 Nathan Gray 020 7689 3356 to Christmas” Page 14 Production 020 7689 3363 Managing director coordinator Audience Nick Shanagher Billy Allen development 07966 530 001 020 7689 3368 executive Director of sales Chris Chandler HEADLINES OPINION Mike Baillie 020 7689 3382 020 7689 3367 4 BREAKING NEWS 18 YOUR NEWS Pass My Parcel expansion plans A rural forecourt’s electric future If you do not receive your copy of RN please contact Chris Chandler 6 STORE LOOKBOOK 20 YOUR REGION on 020 7689 3382 or email [email protected] How a Wirral retailer turned the North West, Northern and Printed by Southernprint, Poole, on 80gsm Galerie Fine Gloss paper threat of Tesco into opportunity Eastern counties NFRN district Distributor Seymour Distribution, 2 East Poultry Avenue, London, EC1A 9PT council reports Audit Bureau of Circulations 10 SYMBOL NEWS July 2015 to June 2016 average net circulation per issue 13,316 24 YOUR VIEWS Amazon Go store unveiled in US Annual Subscription Trinity Mirror’s Welsh print UK 1 year £150 Europe £302 11 NEWS & MAGS closure and TfL red tape 2 years £237 Rest of world £354 Smiths News south east changes 3 years £333 To subscribe contact 01737 457236 12 PRODUCT TRENDS Storm Desmond one Philip Morris unveils Iqos Newtrade year on Page 19 11 Angel Gate, City Road, London EC1V 2SD 13 BRAND SNAPSHOT Tel 020 7689 0600 Nine new lines to stock email [email protected] RN is published by Newtrade Publishing Limited, which is wholly owned by NFRN Holdings Ltd, which is 14 WHAT’S NEW wholly owned by the Benefits Fund of the National Federation of Retail Newsagents. Retail Newsagent is editorially independent of the NFRN and opinions, comments and reviews included are Speciality spirits in focus not necessarily those of the Federation and no warranty for goods or services described is implied. Reproduction or transmission in part or whole of any item from Retail Newsagent may only be 16 PRICEWATCH undertaken with the prior written agreement of the Editor. Contributions are welcomed and are included in part or whole at the sole discretion of the editor. Benchmark cigar prices with Newtrade Publishing accepts no responsibility for submitted material. Every other retailers around the UK possible care is taken to ensure the accuracy of information. For trade use only RN 9 December 2016 3 Follow RN Follow RN Email & Visit the TALK f on Facebook on twitter phone RN website facebook.com/ThisisRN @ThisisRN for expert advice to email [email protected] www.betterretailing.com/RN TO RN to have your say on the latest news help you grow your sales tel 020 7689 0600 extensive galleries and news WELCOME Patrick spoke with passion about the importance of providing a service that is local and real and being really great at one thing YOU WOULDN’T hat have a Sussex convenience GET OUR WINE retailer and a Savile Row tailor got RANGE IN in common? Far more than you Wmight think, as I found out at the Independent TESCO Achievers Academy gala dinner on Thursday. Page 6 Editor Hosting the event, Patrick Grant, star of the Chris Gamm BBC’s Great British Sewing Bee, told the audi- @ChrisGammRN ence about the qualities that have fuelled the 020 7689 3378 success of his tailoring business. He spoke with passion about the importance INSIGHT of providing a service that is local and real, be- ing really great at one thing, making your customers enjoy shop- 23 INDUSTRY PROFILE ping with you and doing the simple things in an increasingly PepsiCo category insight controller mundane world of purchasing. Pierre Jackson on lessons for 2017 These were just some of the qualities that saw Horsham retailer 25 RN INTERVIEW Amish Shingadia quadruple his store turnover and be crowned Patrick Grant’s business secrets the IAA’s 2016 overall best shop, marketing to customers and ef- fective ranging champion. You can read business secrets from 30 IAA GALA DINNER Patrick, Amish and all the other IAA stars in a 14-page special Highlights from this year’s event report in this issue, plus learn how they will be investing in their 31 STATE OF THE NATION businesses in 2017. Newtrade vision for why independent I also received some great feedback on RN’s refresh on the night, stores have a great future some of which you can read in this week’s Your Views. Presenting last week’s new front page at the dinner, Newtrade 32 IAA STARS managing director Nick Shanagher told how RN curates informa- 39 tips from the 2016 IAA stars tion to make it relevant to local shopkeepers and provide you with 47 THIS WEEK IN MAGAZINES easy-to-use news and ideas to help you make good decision for Q’s review of the musical year your shops. Magazines There are some fantastic examples in this issue. Find out how are very good Premier retailer Paul Edwards created a point of difference and for us at the grew sales by 30%, despite a Tesco opening nearby. And Kate Clark gives tips on how she’s grown her magazine category this year moment and shares her plans for Christmas. Page 49 4 9 December 2016 RN BREAKING NEWS Pass My Parcel service to double its client base Wholesaler to work closer with retailers Smiths News set to drive Camelot’s data breach more parcels into indies by Gurpreet Samrai retail clients, including are advocates are not just an ‘in-store [email protected] Amazon and Asos, with the really good news from our company investing in two perspective, they also drive benefit’ Smiths News is aiming to sales directors to “acceler- significant volume into A suspected data breach at drive more parcels into in- ate” the speed at which it is their stores.” Camelot could give retailers dependent stores next year bringing new companies on Manmohan Singh’s the upper hand in the battle by doubling the number of board, Ms Ryan added. Londis in Banbury has been to stop customers migrating brands using its click and “We are talking to mul- ofng the service since it online to play the Lottery. collect business and work- tiple new clients,” she said. launched two years ago. He That’s the view of some ing more closely with retail- “I would expect by the end increase volume. receives around six parcels a retailers after it was claimed ers to promote the service. of Q1 2017 we’d have more “The majority of stores day with around 40% of cus- 26,500 online accounts had Pass My Parcel is now than 10 clients and we’re tar- receive parcels on a regular tomers also picking up other been hacked. operational in 3,500 stores, geting an increase over the basis during a week,” Ms items while in the shop. The incident highlights including in Scotland, with following quarters as well.” Ryan said. “We will work “It’s a very simple process the benefits of purchasing the network covering 93% of She added that in addition with retailers to target and brings in new custom- tickets in-store, retailers the UK population, Smiths to plans to increase the the brand in the local area ers,” he said.