DOCSLIB.ORG

Talking Shop a Must Read for Any Leaders Searching for Solutions to These Very Real Issues

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Talking Shop a Must Read for Any Leaders Searching for Solutions to These Very Real Issues 500 store colleagues on the realities of working in retail In association with INTRODUCTION CONTENTS he role of retail’s frontline staff has changed dramatically since CHAPTER 1 Covid-19 hit. Working hours have been upended, new safety protocols introduced and how they work and communicate WELLBEING ON THE FRONT LINE with both shoppers and colleagues has been overhauled. While Discover how roles have changed for retail Tstore staff have been lauded as heroes working tirelessly to serve the staff and whether they feel supported to nation, the pressure is taking its toll on many. manage this change With so much said and written about how retail leaders are grappling with the relentless and unpredictable change in the industry, we have CHAPTER 2 asked those on the front line how they are coping. RWRC, in partnership with Reflexis, now part of Zebra Technologies, IN-STORE COMMS AND THE has surveyed 500 store staff to lift the lid on their fears, motivations POWER OF TECH and aspirations at this most tumultuous of times. What technology are store staff lacking and is And not all of it makes for pretty reading. The research results employer communication hitting the mark? highlighted on page 4 lay bare the scale of the challenge facing retail CHAPTER 3 leaders today when it comes to engaging their colleagues. This makes Talking Shop a must read for any leaders searching for solutions to these very real issues. MAKING RETAIL A MORE Read on to find case studies from retailers meeting the challenge right ATTRACTIVE CAREER now and insights from experts looking ahead. How do store staff view their career path and By understanding how retail’s frontline staff are viewing the world what could entice and retain employees? right now, leaders can begin to truly engage their most valuable asset. CHAPTER 4 And what could be more be important than that? THE FUTURE OF THE STORE ASSOCIATE METHODOLOGY Find out how roles will change and what new RWRC surveyed 500 store colleagues, including shop floor staff, store jobs may exist managers and regional and area managers, in September/October 2020 CHAPTER 5 with the help of retailTRUST. All answers are anonymous but we drilled down into job roles, gender, age and sector of retail to give a picture of KEY TAKEAWAYS how different subsets of store workers are feeling and responding to the Learn what action retail leaders can take to current situation and working environment. The free and confidential improve working conditions and staff morale retailTRUST helpline is available 24 hours a day, seven days a week, on 0808 801 0808 or by emailing helpline@ retailtrust.org.uk RWRC: TALKING SHOP Content director Contributors Gemma Goldfingle, Rachel Horner Nicola Harrison 020 3033 2837 and Judy Kenny [email protected] Account director Commercial production editor Julia Jones-Collins 020 3033 2952 Stephen Eddie 020 7715 6015 [email protected] [email protected] 2 | December 2020 In association with PARTNER VIEWPOINT PRASHANTH PALAKURTHI CHIEF EXECUTIVE, REFLEXIS, NOW PART OF ZEBRA TECHNOLOGIES s the leader of an organisation As leaders, our responsibility is to now that has focused on simplifying listen and learn from this insight and use and improving the working lives it to guide our decision making as we look The impact of the of frontline retail employees for towards a post-Covid world. Athe past 20 years, it brings me enormous With more than 6 million store and pleasure to sponsor this landmark research. field employees using our software, we are pandemic on retail 2020 has been a year that few of us uniquely positioned to understand their could have foreseen just 12 months ago; needs and help our customers unleash the while retail has been in a period of intense power of their employees. will be significant transformation for some years, Covid-19 has Retail stores are at the nexus of both accelerated and redirected that process. organisational strategy, execution and It is safe to say that the impact of the customer demand; motivated and engaged and permanent pandemic on the retail sector will be teams create exceptional shopping significant and permanent. experiences and loved brands. However, There are almost 3 million people in the operational complexity gets in the way of UK employed in the retail sector and these this and creates friction in the employee’s changes will have a far-reaching impact on day and the customer’s experience. each of them. As we move forward as part of the wider The majority of that 3 million are Zebra Technologies family, our vision is to employed in store and field teams operating have every asset and worker on the edge on the edge, and the goal of this research is visible, connected and fully optimised. to give that majority a voice and let them We believe the retailers that find innovative share how they are feeling about the state ways to bring together data, connectivity, of retail today. mobile devices and their employees will The insights in this report capture a unique be the ones that not only survive the point in the evolution of the retail sector. transformation, but thrive and lead it. REFLEXIS, PART OF ZEBRA TECHNOLOGIES +44 (0) 1256 857310 twitter.com/ReflexisSystems [email protected] linkedin.com/company/reflexis-systems reflexisinc.com youtube.com/user/ReflexisSystems In association with December 2020 | 3 75% 15% 66% 75% 15% AT66% A GLANCE AT A GLANCE: THE37% SCALE24% OF THE 40%CHALLENGE 75% 15% 66%75% 15% 66% believe retail to be a poor 37% 24% 40%75% career15% choice and66% the believe they have access top reason cited is abuse to the tech needed to do from customers79% 51% 23% 37% 24% 40%37% their24% job effectively40% 75% 15% rate66% morale at their 79% 51% 37%23% company24% as poor40% or very poor say communication has 18% 87% been ineffective from 79% 51% 79%23% the51% head office 23%during the pandemic 37% 24% feel40% insecure in their jobs 18% 87% 79% 51% 23% think that stores will not say18% their jobs have87% 18% exist87% in five years’ time 75% become75%15% more complex15%66% 75% 66%15% 66% 79% 18%51% since87%23% the coronavirus crisis hit in March say leaders in their 37% 37%24% 24%40% 40% 18% 87%75% 15% 66%37% organisation24% recognise40% the contribution they make think their employer cares 79% 79%51% 51%23% 23% 37% 24% 40%79% about51% their wellbeing23% believe diversity and inclusion is 18%79% 18%87%51% 87%23%18%taken seriously87% at their business 4 | December 2020 In association with 18% 87% CHAPTER 1 WELLBEING ON THE FRONT LINE rontline workers in retail stores have Retailers have leant on store staff to do more, seen monumental changes since the from servicing fast-growing online demand onset of the coronavirus crisis, with from stores to managing queues. far-reaching new rules to adhere to An Iceland spokesperson told Retail Fand additional tasks to carry out. Added Week: “Colleagues have needed to be able to to this is a sense that their livelihoods complete all in-store activities, rather than are constantly under threat, as firms are just their normal focus; our colleagues are laying off staff and shuttering stores. More more multi-skilled than ever.” than 125,000 jobs were lost in the year to It’s a similar story at M&S. “We’ve got our August and almost 14,000 stores closed colleagues working across the store much permanently, according to the Centre for more than we ever did before,” M&S stores Retail Research. And all against a backdrop director Helen Milford told Retail Week’s of having to balance, in many cases, family Building Tomorrow’s Retail Workforce and caring commitments. And let’s not virtual event. “Before the pandemic people forget the stress of putting themselves at risk had much more fixed roles.” of catching a deadly virus day in, day out. M&S store staff have been acting as But how has all this change, and the door hosts to manage queues and inform stresses that come with it, impacted retail customers about the new shopping protocol. staff? And do they feel supported to manage Dixons Carphone store staff have been this adjustment? operating its contactless drive-thru click and collect, delivering orders to customers’ Added job complexity cars since lockdown began. The electricals More than three-quarters (75%) of all 500 retailer also launched its ShopLive store workers surveyed by Retail Week platform in April, which features virtual say their jobs have become more complex consultations where in-store colleagues talk since Covid-19 hit the UK in March. through products with online customers. Changes introduced have brought the most Workers in health and beauty feel complexity to senior store management they have been asked to take on extra roles, with 96% of regional managers and responsibilities, more so than in any other 95% of area managers stating their job is sector, with 29% saying they have had more complicated following the pandemic. new tasks added to their workload, New safety measures, both for customers compared with the 14% average. and staff themselves, are the biggest Health and beauty has seen contributors to this feeling of complexity, much change since the crisis hit, according to our survey. with face-to-face consultation For example, Aldi has adopted an services currently banned. automated traffic light system for entry into Boots, for example, has brought store, while others such as Tesco and Next in video consultations with brought in one-way systems.
Load more

Recommended publications
  • Co-Op's 2019 Sustainability Report
    Co-operate: It's what we do Our Sustainability Report 2019 27528.34.04 Click this icon at Co-operate: It's what we do any point to see the Our Sustainability Report 2019 full data reports Contents About us The Co-op Group is the UK’s largest consumer co-operative, Our main markets with 4.6 million active members and a presence in every Colleagues Sales (£m) postal area in the country. Food retail 7,505 2,611 stores Over 53,000 We’re a major food retailer; a wholesaler; the largest We exist to create value for our members and the Wholesale 1,423 10 depots funerals provider in the UK; the largest probate communities in which we trade and can only achieve Funeral and Life 998 funeral provider; we provide life planning services and sell this by running a successful business. Over 4,000 307 insurance products. In 2019, we launched a new Planning branches business – Co-op Health. How we run our business is important to us. We set ourselves high standards for sustainable and responsible Our Annual Report provides more detail. Our businesses are all UK-based and our main retailing and service. We're a campaigning business, support centre is in Manchester. speaking out on the issues that matter to our members. Since our Co-op was founded in 1844 we have had a clear social purpose that has grown and spread through the wider co-operative movement. Our purpose is championing a better way of doing Covid-19 business for you and your communities As we were in the final stages of preparing this Report it became clear that the Covid-19 pandemic is having a significant impact on both our business and Our vision is co-operating for a fairer world community activity.
    [Show full text]
  • Co-Op Way Report 2018 Read More in Our Performance Data Report Contents
    Co-op Way Re por t 2018 Our ethics and sustainability performance 1 Co-op Way Report 2018 Read more in our Performance Data Report Contents Overview It’s important to our members that their business is run in 3 About us an ethical and sustainable manner. For over a decade we’ve 4 CEO statement been committed to providing members with a comprehensive 5 Our approach to ethics report on our ethics and sustainability performance to help and sustainability them understand how we’re doing on the issues that matter 6 Membership and democracy to them. 7 Co-operation among We recognise that many members want to receive this information in a short summary, co-operatives while others welcome, and indeed require more detail and full transparency on our 8 Community performance, to evaluate how we’re doing. So our report is in two parts: an Overview 11 Ethical trade and a Performance Data Report. and human rights 14 Food and farming Page 8 16 Environment and resource use £39m raised for local 20 Healthy living causes since the launch of our Local Community 21 Health and safety Fund in 2016 22 Diversity and inclusion Page 7 24 Colleague wellbeing Co-op Academies Trust ran 18 academy Performance data schools at end of 2018 28 Performance Data Report 62 Performance against 2018 targets 66 Assurance statement Page 16 33% reduction in our direct greenhouse gas emissions since 2016 Page 13 1st UK retailer to ensure that Fairtrade producers benefit where coffee, tea and bananas are used as 2 an ingredient in our products Co-op Way Report 2018 Read more in our Performance Data Report About us Our main markets We’re the UK’s largest consumer co-operative, with 4.6 million active members and a presence in every postal Food retail Over 54,000 colleagues area in the country.
    [Show full text]
  • Why Is Grocery Still a Boys' Club? There Is No Retail Sector with a Worse Boardroom Imbalance Than Grocery
    14 Retail Week August 25, 2017 Why is grocery still a boys' club? There is no retail sector with a worse boardroom imbalance than grocery. Ben Sillitoe reports on how the industry can create a climate for change here has never been a female chief Tesco, aretail partner of Be Inspired, has a executive or chair at any of the big trio of women on its executive committee. four grocers. Alessandra Bellini, the chief customer The vast majority of household officer who was hired by the grocer from Tpurchases are driven by women, yet this 2017, Unilever in March joined chief people customer split is not reflected in the officer Alison Horner and group make-up of the major supermarket communications director Jane executive teams. Lawrie on its executive team. Last year, a study into gender Derya Yildiz, senior analyst at diversity in retail aimed to under• TheHRdireclorsof Kantar Retail, says: "The challenge stand why in an industry where Sainsbury's, Morrisons and for grocery retail is similar to that of 60% of the workforce is female and Asda are the only women on the finance sector: loads of women narrative for us is that it's about everyone 85% of purchases are made or influ• employed in service roles, not enough - whether that is specific characteristics or enced by women, only 20% of exec women in decision-making roles." thinking styles. teams and 10% of boards are female. This is a sad indictment for an industry "Everyone should be themselves in Tesco Among the conclusions from the research that generally praises itself for its contribution and evervone is welcome - it's not trying to conducted by Women in Retail and Elixirr was to female employment.
    [Show full text]
  • Marcus Rashford Mbe and Child Food Poverty Taskforce Launch New Website to Support Families Over Christmas Holiday
    MARCUS RASHFORD MBE AND CHILD FOOD POVERTY TASKFORCE LAUNCH NEW WEBSITE TO SUPPORT FAMILIES OVER CHRISTMAS HOLIDAY WEBSITE LAUNCHES AHEAD OF BBC ONE DOCUMENTARY #ENDCHILDFOODPOVERTY FOR IMMEDIATE RELEASE • Marcus Rashford MBE, England International Footballer, launches a new website to support children and vulnerable families over the Christmas holiday. • The website - endchildfoodpoverty.org includes a map that allows people to find help in their local area, as well as information on how people can donate and volunteer this winter. • The launch coincides with the transmission of a major new BBC documentary on BBC One 21st December at 7pm – ‘Marcus Rashford: Feeding Britain’s Children’ • Councils, Food banks, Schools, Charities and other organisations who are offering food support this winter are urged to sign up to the map feature of the website. • Independent Food Banks report a 62% increase in emergency food parcel distribution comparing October 2020 with the same month last year (IFAN, Dec 2020). • 32% of households with children in the UK report a loss of income due to the pandemic (Food Foundation). • During the first 6 months of the pandemic, nearly 14% of parents experienced food insecurity (including skipping meals and going hungry but not eating). 4 million people including 2.3 million children live in these households. (Food Foundation) • Two in five children in the UK living under the poverty line (1.3 million) are not eligible for Free School Meals (CPAG, Dec 2020). Marcus Rashford MBE and the Child Food Poverty Taskforce have launched a new website (www.endchildfoodpoverty.org) today, coinciding with the transmission of a new BBC documentary which has been following his campaigning efforts to tackle child food poverty.
    [Show full text]
  • No Deal Brexit Letter
    House of Commons London SW1A 0AA 28th January 2019 Dear Member of Parliament, On behalf of our businesses and the wider food industry we want to highlight to you the challenges for retailers and the consequences for millions of UK consumers of leaving the European Union without a deal at the end of March. While we have been working closely with our suppliers on contingency plans it is not possible to mitigate all the risks to our supply chains and we fear significant disruption in the short term as a result if there is no Brexit deal. We wanted to share with you some practical examples of the challenges we are facing. Our supply chains are closely linked to Europe – nearly one third of the food we eat in the UK comes from the EU. In March the situation is more acute as UK produce is out of season: 90% of our lettuces, 80% of our tomatoes and 70% of our soft fruit is sourced from the EU at that time of year. As this produce is fresh and perishable, it needs to be moved quickly from farms to our stores. This complex, ‘just in time’ supply chain will be significantly disrupted in the event of no deal. Even if the UK government does not undertake checks on products at the border, there will still be major disruption at Calais as the French government has said it will enforce sanitary and customs checks on exports from the EU, which will lead to long delays; Government data suggest freight trade between Calais and Dover may reduce by 87% against current levels as a result.
    [Show full text]
  • EEFW/S5/19/Pow/04 1 ECONOMY, ENERGY and FAIR WORK
    EEFW/S5/19/PoW/04 ECONOMY, ENERGY AND FAIR WORK COMMITTEE PROTECTION OF WORKERS (RETAIL AND AGE-RESTRICTED GOODS AND SERVICES) (SCOTLAND) BILL SUBMISSION FROM: The Scottish Retail Consortium INTRODUCTION 1. The Scottish Retail Consortium‟s (SRC) purpose is to make a positive difference to the retail industry and the customers it serves, today and in the future. 2. Retail is an exciting, dynamic and diverse industry which is going through a period of profound change. Technology is transforming how people shop; costs are increasing; and growth in consumer spending is slow. 3. The SRC is committed to ensuring the industry thrives through this period of transformation. We tell the story of retail, work with our members to drive positive change and use our expertise and influence to create an economic and policy environment that enables retail businesses to thrive and consumers to benefit. Our membership here in Scotland and across the UK comprises businesses delivering £180bn of retail sales and employing over one and half million employees. 4. In addition to publishing leading indicators on Scottish retail market conditions, our policy positions are informed by our membership and determined by the SRC‟s Board. 5. The SRC welcomes the opportunity to respond to this consultation. General Comments on Worker Protection 6. The SRC strongly supports additional legal protections for retail colleagues. Whilst we see more arguments for statutory aggravation of all types of violent crime against a retailer worker rather than a specific new offence and a limited class of aggravation, the draft Bill would be very welcome reform to many colleagues.
    [Show full text]
  • From Campus to Community How Looking Beyond Our Student Customer Base Attracted a New Audience and Year-Round Sales Page 6 »
    How to manage your craft range 5 ways to cash in on this mega trend FEATURE Page 26 » RETAIL NEWS THAT MATTERS ● £2.50 ● 18.05.2018 From campus to community How looking beyond our student customer base attracted a new audience and year-round sales Page 6 » NEWSTRADE PARLIAMENT SYMBOLS ‘Print still NFRN Costcutter a growth backs new stores’ platform MPs’ retail 6% rebate for us’ crime fight ‘unfair’ Publishers say Retailers’ experiences Vol 129 No 20 Outcry as Nisa FOR TRADE USE ONLY dominant print as important as stats, 20 retailers’ terms don’t revenue outpacing says government match up under Co- digital Page 11 » body Page 5 » op takeover Page 4 » p1 Cover SOR.indd 1 15/05/2018 18:03 2 18 May 2018 RN CONTENTS Shaping the future of independent retail since 1889 ways to drive impulse sales 5 this summer Page 22 Editor Features editor News editor Chris Rolfe Tom Gockelen-Kozlowski Helena Drakakis @ChrisRolfeRN @TomGK_RN 020 7689 3357 020 7689 3362 020 7689 3361 Reporter Reporter Reporter Alex Yau Priyanka Jethwa Marcello Perricone @AlexYau_RN @priyanka_RN @Marcello_RN 020 7689 3358 020 7689 3355 020 7689 3350 Head of design Sub editor Anne-Claire Pickard Ryan Cooper 020 7689 3391 020 7689 3354 Editor in chief Account manager Marketing executive “We’ve had five armed Louise Banham Jon Melson Michael Sharp 020 7689 3353 020 7689 3372 020 7689 3356 robberies and I’ve been beaten Designer Sales executives Finance Director Emma Langschied Khi Johnson Parin Gohil 020 7689 3380 020 7689 3366 020 7689 3375 up twice, so it’s personal” Production
    [Show full text]
  • UK Retail CEO Tracker Trends at the Top 2018 UK Retail Sees a 22% Increase in CEO Change in 12 Months Amidst Ongoing Sector Pressure | CEO TRACKER 2018 |
    UK Retail CEO Tracker Trends at the Top 2018 UK Retail sees a 22% increase in CEO change in 12 months amidst ongoing sector pressure | CEO TRACKER 2018 | Introduction The UK economy has been described 2017 HIGHLIGHTS: as “‘steadied’ by static infl ation and 1 rising exports as a result of Brexit” but Four notable fi ndings from this year’s UK the uncertainty predicted at the end of Retail CEO Tracker: 2017 is well refl ected by the UK Retail . There were 50 changes in CEO in 2017, Industry. As predicted in our UK Retail compared to 41 in 2016 – up 22% from CEO Tracker this time last year, the past the previous year. 12 months has seen a signifi cant increase . The number of female CEOs appointed in the number of CEO changes in UK increased slightly from eight to nine Retail, up from 41 changes in CEO during – but represented an overall decline percentage-wise, on the year before. 2016 to 50 by the end of 2017. More CEOs were appointed from 2 According to the Offi ce of National Statistics , backgrounds in Operations this year, during the latter part of 2017, the UK’s GDP with Finance a close second. grew 0.4% in the quarter, unchanged from the previous estimate, and down from the . Listed retailers have shown restraint in 0.6% growth this time last year. With the awarding salary increases as a result of public scrutiny on pay. weak pound continuing to fuel infl ation, and increasing pressures on margin at a time where the sector is continuing to go through signifi cant digital transformation, it is unsurprising that so many retailers have looked to change CEOs in the past year.
    [Show full text]
  • Dear Prime Minister, Violence and Abuse Against Retail Workers We Are
    The Rt Hon Boris Johnson MP Helen Dickinson OBE Prime Minister Chief Executive 10 Downing Street Tel: 020 7854 8910 London SW1A 2AA Email: [email protected] 2 July 2021 Dear Prime Minister, Violence and abuse against retail workers We are writing to you again as retail industry leaders to ask you to take action to curb the shocking violence and abuse experienced every day by our colleagues. Amendments have been tabled at report stage of the Police, Crime, Sentencing and Courts Bill, which we believe will provide better protection for our colleagues; we call on you to ensure that an amendment is passed which delivers this outcome for retail workers. The latest figures make grim reading: the BRC’s most recent crime survey shows a 7% year-on-year increase in incidents of violence and abuse in 2019 – 455 cases each day – while recent research by retailers shows that the rate of incidents has risen even further during the pandemic, as our colleagues have been working hard to ensure shops are safe and customers follow Covid-19 rules. One business reports a 76% increase in abuse and a 10% increase in violent attacks during Covid-19, of which over half involved a weapon, and many of our colleagues have been coughed at or spat on. Other flashpoints include encountering shoplifters or challenging customers for ID when they are purchasing age restricted items. This was a very serious issue for retailers long before the pandemic and the situation cannot be allowed to get any worse – there is a clear need now for better protection in law for retail workers.
    [Show full text]
  • Role Models in Consumer Goods and Grocery
    MBS Intelligence Role Models in Consumer Goods and Grocery Conversations with industry leaders driving change or inspiring progress on diversity and inclusion in 2020 Forewords ight across the business community, the last Last year, together with IGD and PwC, we This publication has been a truly inclusive Finally, a forever-indebted thank you to the year has been incredibly challenging. Putting launched a first-of-its-kind report into the state exercise that has encompassed all aspects role models themselves who gave up their food on the table and essentials in the hands of D&I within the consumer goods and grocery of diversity including gender, ethnicity, social precious time during a major crisis to share Rof consumers has never been more stretching for sector. The report demonstrated that there is mobility, nationality, sexual orientation, age their experiences. Whilst these individuals’ the consumer goods and grocery sector – but the still a long way to go to achieve diversity in the and disability. We are thrilled to share success experiences have been incredibly varied – and sector has proved resilient. At the forefront of the sector, finding that more than half of companies stories of leaders who reflect the full spectrum they represent businesses that are at very pandemic and all of its consequences – facing into did not have a coordinated diversity and of diversity that exists in the industry and the different stages in their own D&I journey – this disruption on a scale most of us have never seen inclusion strategy for example. However, the communities it serves. It has been a privilege is clearly a united community calling powerfully before in our lifetimes – companies, individuals level of engagement from business leaders was to spend the last few months listening to each and resoundingly for change.
    [Show full text]
  • COVID-19 and Food Supply
    House of Commons Environment, Food and Rural Affairs Committee COVID-19 and food supply First Report of Session 2019–21 Report, together with formal minutes relating to the report Ordered by the House of Commons to be printed 21 July 2020 HC 263 Published on 30 July 2020 by authority of the House of Commons The Environment, Food and Rural Affairs Committee The Environment, Food and Rural Affairs Committee is appointed by the House of Commons to examine the expenditure, administration, and policy of the Department for Environment, Food and Rural Affairs and associated public bodies. Current membership Neil Parish MP (Conservative, Tiverton and Honiton) (Chair) Ian Byrne MP (Labour, Liverpool, West Derby) Geraint Davies MP (Labour (Co-op), Swansea West) Dave Doogan MP (Scottish National Party, Angus) Rosie Duffield MP (Labour, Canterbury) Barry Gardiner MP (Labour, Brent North) Dr Neil Hudson MP (Conservative, Penrith and The Border) Robbie Moore MP (Conservative, Keighley) Mrs Sheryll Murray MP (Conservative, South East Cornwall) Julian Sturdy MP (Conservative, York Outer) Derek Thomas MP (Conservative, St Ives) The following were also members of the Committee during this inquiry: Mary Glindon (Labour, North Tyneside) and Toby Perkins (Labour, Chesterfield). Powers The Committee is one of the departmental select committees, the powers of which are set out in House of Commons Standing Orders, principally in SO No 152. These are available on the internet via www.parliament.uk. Publications © Parliamentary Copyright House of Commons 2020. This publication may be reproduced under the terms of the Open Parliament Licence, which is published at www.parliament.uk/copyright.
    [Show full text]
  • Role Models in Consumer Goods and Grocery
    MBS Intelligence Role Models in Consumer Goods and Grocery Conversations with industry leaders driving change or inspiring progress on diversity and inclusion in 2020 Forewords ight across the business community, the last Last year, together with IGD and PwC, we This publication has been a truly inclusive Finally, a forever-indebted thank you to the year has been incredibly challenging. Putting launched a first-of-its-kind report into the state exercise that has encompassed all aspects role models themselves who gave up their food on the table and essentials in the hands of D&I within the consumer goods and grocery of diversity including gender, ethnicity, social precious time during a major crisis to share Rof consumers has never been more stretching for sector. The report demonstrated that there is mobility, nationality, sexual orientation, age their experiences. Whilst these individuals’ the consumer goods and grocery sector – but the still a long way to go to achieve diversity in the and disability. We are thrilled to share success experiences have been incredibly varied – and sector has proved resilient. At the forefront of the sector, finding that more than half of companies stories of leaders who reflect the full spectrum they represent businesses that are at very pandemic and all of its consequences – facing into did not have a coordinated diversity and of diversity that exists in the industry and the different stages in their own D&I journey – this disruption on a scale most of us have never seen inclusion strategy for example. However, the communities it serves. It has been a privilege is clearly a united community calling powerfully before in our lifetimes – companies, individuals level of engagement from business leaders was to spend the last few months listening to each and resoundingly for change.
    [Show full text]