Co-Op Way Report 2018 Read More in Our Performance Data Report Contents

Total Page:16

File Type:pdf, Size:1020Kb

Co-Op Way Report 2018 Read More in Our Performance Data Report Contents Co-op Way Re por t 2018 Our ethics and sustainability performance 1 Co-op Way Report 2018 Read more in our Performance Data Report Contents Overview It’s important to our members that their business is run in 3 About us an ethical and sustainable manner. For over a decade we’ve 4 CEO statement been committed to providing members with a comprehensive 5 Our approach to ethics report on our ethics and sustainability performance to help and sustainability them understand how we’re doing on the issues that matter 6 Membership and democracy to them. 7 Co-operation among We recognise that many members want to receive this information in a short summary, co-operatives while others welcome, and indeed require more detail and full transparency on our 8 Community performance, to evaluate how we’re doing. So our report is in two parts: an Overview 11 Ethical trade and a Performance Data Report. and human rights 14 Food and farming Page 8 16 Environment and resource use £39m raised for local 20 Healthy living causes since the launch of our Local Community 21 Health and safety Fund in 2016 22 Diversity and inclusion Page 7 24 Colleague wellbeing Co-op Academies Trust ran 18 academy Performance data schools at end of 2018 28 Performance Data Report 62 Performance against 2018 targets 66 Assurance statement Page 16 33% reduction in our direct greenhouse gas emissions since 2016 Page 13 1st UK retailer to ensure that Fairtrade producers benefit where coffee, tea and bananas are used as 2 an ingredient in our products Co-op Way Report 2018 Read more in our Performance Data Report About us Our main markets We’re the UK’s largest consumer co-operative, with 4.6 million active members and a presence in every postal Food retail Over 54,000 colleagues area in the country. 2,582 Co-op Food stores Sales: £7,247m We’re a major food retailer and wholesaler; we’re the largest funeral provider in the UK; we provide life planning services and sell insurance products. Our businesses are all Insurance1 UK-based and our main support centre is in Manchester. Over 1,100 colleagues Revenue: £323m Since 1844 our Co-op has always been a business with a clear social commitment. We exist to create value for our members and the communities in which we trade and Funeral services, legal can only achieve this by running a successful Co-op. We launched our ‘Stronger Co-op services and life planning Stronger Communities’ ambition at the beginning of 2018: Over 2,000 colleagues 1,049 funeral homes Sales: £317m We’re building a stronger Co-op and Our Annual Report provides more detail. stronger communities By championing a better way of doing business Because we care about the world we share So when you spend with the Co-op it does good Our purpose is championing a better way of doing business for you and your communities. Co-operative values and principles Co-operatives are based on the values of self-help, self-responsibility, democracy, equality, equity and solidarity and their members believe in the ethical values of honesty, openness, social responsibility and caring for others. The co-operative 1. Voluntary and 2. Democratic 3. Member economic principles are open membership member control participation guidelines by which we put our values into practice. 4. Autonomy and 5. Education, 6. Co-operation 7. C oncern for independence training and among community information co-operatives 1 At the beginning of 2019 we announced the sale of our insurance underwriting business to Markerstudy for £185m which is expected to complete in the first six months of 2019. 3 Co-op Way Report 2018 Read more in our Performance Data Report CEO Statement Highlights in 2018 included: • We returned £19m back to 4,000 local causes through our Local Community Fund in 2018. Since the fund was launched in 2016, more than 1.2 million members have chosen to support a cause that matters to them. In 2019 we’ll be setting out our community strategy and long-term targets to focus our future efforts on areas where we can have the biggest impact. • A cornerstone of our commitment to ethics and sustainability was put in place with the launch of our Future of Food ambition, setting out our commitments to 2030 for our Food business across a range of issues from product sourcing to treating people fairly. As part of our ambition we set stretching commitments to tackle plastic packaging, including our launch of the UK’s first compostable carrier bag, replacing conventional single- use plastic carrier bags in a move which will remove 60 million conventional plastic carrier bags a year. And in This year we’ll celebrate 175 years of the spirit of co-operation, we’re sharing the information the consumer co-operative movement needed to bring this to market with anyone who wants in Britain. it, free of charge. Further details of how we’ll unite our businesses in our approach to ethics and sustainability will follow in 2019. Today, the challenges we face in our communities, as a nation, and globally, mean the values of co-operation are • W e have a long history of campaigning for social justice. looking more relevant and more urgent than at any time During 2018, we’ve continued our campaigns to tackle in our history. More and more people expect to see big loneliness with the British Red Cross, and to address modern business operate in ways that are both just and responsible. slavery. We’ve also launched a new campaign to help make our colleagues and communities safer. Our business was set up to address unfairness and social injustice through an ethically-driven commercial enterprise We also need to reflect on challenges faced during the year. owned by its members. It’s a model of doing business that Following the disappointing news that the Groceries Code we sum up as the ‘Co-op difference’ and it continues to Adjudicator found that we had contravened the Groceries inspire millions of people all over the world. Supply Code of Practice, we’ve taken decisive steps to ensure we treat suppliers fairly and have taken the issues Our co-operative way of thinking means that traditional which gave rise to this very seriously. measures such as growth, sales and profit are important to us – but not sufficient. Our ambition is far greater. We set out We continue to support the UN Global Compact and are to create ‘value’ for our members in its broadest sense and committed to its ten principles. The Co-op Way report respond to the issues that most concern them. brings together our commitments and our progress as we work to be a business that fully understands the role For us, being a co-op means taking a fully-rounded view we must play in our world. of the role we play in society and the potential impact our business has – both good and bad. I’d like to thank our colleagues and members for their continued championing of the values that have made us a At the beginning of 2018 we began to express our long- truly distinctive business for 175 years… and counting. term thinking as the desire to build a Stronger Co-op and Stronger Communities. We see the relationship between our business and the communities we serve as reciprocal and mutually beneficial. Steve Murrells Co-op CEO 4 Co-op Way Report 2018 Read more in our Performance Data Report Our approach to ethics and sustainability The Future of Food We have a long history of taking the lead on the issues that matter most to our members, from being one of the first businesses recognising the need to tackle climate change, to our many ‘Fairtrade firsts’, and our campaigning for social justice. At the beginning of 2018 we set out our ambition for ‘Stronger Co-op, Stronger Communities’, which is setting the scene for our work on sustainability, ethics and social impact. And this agenda will see even more focus in the coming year, as we look to articulate our story with more clarity and conviction to help people understand our Co-op difference. Setting out our direction and commitments The Future of Food story We recognise that how we source, supply and share food has a major impact and part to play plays out in three chapters – how we source and create in achieving a Stronger Co-op and Stronger Communities. We launched Future of Food in with care, how we treat September, to be clear about our ambition in this space and set our ethical and sustainability people fairly and how we commitments to 2030 for our Food business. The ambition brings together our current learn about and celebrate commitments but also sets the direction of future thinking. Its development involved wide- food together. For each ranging stakeholder engagement, as well as making sure the goals that we have set out have chapter we’ve established our ambitions, and as we build on a distinct Co-op difference, and align with the UN Sustainable Development Goals (SDGs). the Future of Food plan, the targets and initiatives that we We also carried out research on what really matters to communities and our members, report back on will fall under in developing our Community Wellbeing Index. This has enabled us to identify three these goals. focus areas for our community investment: creating and protecting social spaces for local communities; creating inclusive communities through physical and mental wellbeing; and Member engagement is enhancing people’s chances for success by improving their life skills.
Recommended publications
  • Co-Op's 2019 Sustainability Report
    Co-operate: It's what we do Our Sustainability Report 2019 27528.34.04 Click this icon at Co-operate: It's what we do any point to see the Our Sustainability Report 2019 full data reports Contents About us The Co-op Group is the UK’s largest consumer co-operative, Our main markets with 4.6 million active members and a presence in every Colleagues Sales (£m) postal area in the country. Food retail 7,505 2,611 stores Over 53,000 We’re a major food retailer; a wholesaler; the largest We exist to create value for our members and the Wholesale 1,423 10 depots funerals provider in the UK; the largest probate communities in which we trade and can only achieve Funeral and Life 998 funeral provider; we provide life planning services and sell this by running a successful business. Over 4,000 307 insurance products. In 2019, we launched a new Planning branches business – Co-op Health. How we run our business is important to us. We set ourselves high standards for sustainable and responsible Our Annual Report provides more detail. Our businesses are all UK-based and our main retailing and service. We're a campaigning business, support centre is in Manchester. speaking out on the issues that matter to our members. Since our Co-op was founded in 1844 we have had a clear social purpose that has grown and spread through the wider co-operative movement. Our purpose is championing a better way of doing Covid-19 business for you and your communities As we were in the final stages of preparing this Report it became clear that the Covid-19 pandemic is having a significant impact on both our business and Our vision is co-operating for a fairer world community activity.
    [Show full text]
  • Why Is Grocery Still a Boys' Club? There Is No Retail Sector with a Worse Boardroom Imbalance Than Grocery
    14 Retail Week August 25, 2017 Why is grocery still a boys' club? There is no retail sector with a worse boardroom imbalance than grocery. Ben Sillitoe reports on how the industry can create a climate for change here has never been a female chief Tesco, aretail partner of Be Inspired, has a executive or chair at any of the big trio of women on its executive committee. four grocers. Alessandra Bellini, the chief customer The vast majority of household officer who was hired by the grocer from Tpurchases are driven by women, yet this 2017, Unilever in March joined chief people customer split is not reflected in the officer Alison Horner and group make-up of the major supermarket communications director Jane executive teams. Lawrie on its executive team. Last year, a study into gender Derya Yildiz, senior analyst at diversity in retail aimed to under• TheHRdireclorsof Kantar Retail, says: "The challenge stand why in an industry where Sainsbury's, Morrisons and for grocery retail is similar to that of 60% of the workforce is female and Asda are the only women on the finance sector: loads of women narrative for us is that it's about everyone 85% of purchases are made or influ• employed in service roles, not enough - whether that is specific characteristics or enced by women, only 20% of exec women in decision-making roles." thinking styles. teams and 10% of boards are female. This is a sad indictment for an industry "Everyone should be themselves in Tesco Among the conclusions from the research that generally praises itself for its contribution and evervone is welcome - it's not trying to conducted by Women in Retail and Elixirr was to female employment.
    [Show full text]
  • BUSINESS IDEAS to MAKE & SAVE
    “We spend £25 per month on giant banners to NATIONAL LIVING advertise our better WAGE than half price deals. SURVIVAL Now every customer GUIDE knows about our NEWS ● CONVENIENCE ● PROFIT great prices” Vip Panchmatia Costcutter, Stroud PART 1 NEW WAYS TO DRIVE YOUR PROFIT MARGINS IDEAS FOR CUTTING YOUR OVERHEADS exclusive BUSINESS IDEAS to MAKE & SAVE money Don’t miss the opportunity to innovate with part one of our guide www.jtiadvance.co.uk – developed with you, for you. RN ad template.indd 21 1/22/16 4:10 PM 108892 Scottish Grocer 297x210.indd 5 20/01/2016 14:30 12.02.2016 BAKERS’ CHOICE Two stores, two different strategies IN-STORE BAKERY Page 32 » No typical newsagent ‘Demand for £10 mags made opening a store a no-brainer’ Page 26 » NEWS l CONVENIENCE l PROFIT www.betterretailing.com l £2.30 MP slams sneaky Sunday trade plan LEGISLATION l Government accused of using ‘underhand’ tactics and ‘outdated’ figures to push through opening hours changes. Increase l Cross-party alliance vows to keep fighting ‘anti-family, tobacco anti-small business’ proposals. Page 5 » prices ‘at own risk’ NEWSPAPERS Manufacturers warn price hikes Mail in could drive smokers digital to supermarkets. subs trial Page 4 » Scottish stores FRANCHISING first to process customer payments Bargain through terminals. Booze sets Page 4 » sights on SECURITY expansion Spring recruitment ‘Keep a drive follows record close eye number of store openings. on staff’ Retail crime tops Agenda Guto Bebb MP, pictured above, hosted an NFRN reception at Page 7 » Stark warning the House of Commons, attended by 48 MPs.
    [Show full text]
  • Co-Op Annual Report 2017 Overall Contents
    Co-op Annual Report 2017 Overall contents Strategic report Top ten places to look in 5 Headlines our annual report if you 6 Our business only have 15 minutes 7 Chair’s introduction – Allan Leighton 9 Chief Executive’s introduction – Steve Murrells 1. The headlines 12 Report from the President of the Members’ Council – Nick Crofts page 5 Our business performance 2. What we’re about 14 – Food page 6 17 – Funeral and Life Planning 3. Chief Executive’s 20 – Insurance introduction 22 Our finances page 9 26 Our colleagues 4. How our businesses did 29 Community, campaigns and sustainability during the year 32 Key performance indicators page 14 33 Principal risks and uncertainties 5. Our colleagues page 26 6. Our business leaders Governance report page 39 and page 42 7. Executive pay at a 39 Board biographies glance 42 Executive biographies page 67 43 Governance review 8. A clean audit report 53 Report of the Risk and Audit Committee page 170 61 Report of the Remuneration Committee 9. A jargon buster to help 80 Report of the Nominations Committee you understand our 84 Directors’ report accounts 89 Your Council’s annual statement page 178 93 Report of the Scrutiny Committee 10. The last five years page 185 Financial statements 96 Consolidated income statement 97 Consolidated statement of comprehensive income 98 Consolidated balance sheet 99 Consolidated statement of changes in equity 100 Consolidated statement of cash flows 101 Notes to the financial statements 163 General accounting policies 170 Independent auditor’s report to the members of Co-operative
    [Show full text]
  • Marcus Rashford Mbe and Child Food Poverty Taskforce Launch New Website to Support Families Over Christmas Holiday
    MARCUS RASHFORD MBE AND CHILD FOOD POVERTY TASKFORCE LAUNCH NEW WEBSITE TO SUPPORT FAMILIES OVER CHRISTMAS HOLIDAY WEBSITE LAUNCHES AHEAD OF BBC ONE DOCUMENTARY #ENDCHILDFOODPOVERTY FOR IMMEDIATE RELEASE • Marcus Rashford MBE, England International Footballer, launches a new website to support children and vulnerable families over the Christmas holiday. • The website - endchildfoodpoverty.org includes a map that allows people to find help in their local area, as well as information on how people can donate and volunteer this winter. • The launch coincides with the transmission of a major new BBC documentary on BBC One 21st December at 7pm – ‘Marcus Rashford: Feeding Britain’s Children’ • Councils, Food banks, Schools, Charities and other organisations who are offering food support this winter are urged to sign up to the map feature of the website. • Independent Food Banks report a 62% increase in emergency food parcel distribution comparing October 2020 with the same month last year (IFAN, Dec 2020). • 32% of households with children in the UK report a loss of income due to the pandemic (Food Foundation). • During the first 6 months of the pandemic, nearly 14% of parents experienced food insecurity (including skipping meals and going hungry but not eating). 4 million people including 2.3 million children live in these households. (Food Foundation) • Two in five children in the UK living under the poverty line (1.3 million) are not eligible for Free School Meals (CPAG, Dec 2020). Marcus Rashford MBE and the Child Food Poverty Taskforce have launched a new website (www.endchildfoodpoverty.org) today, coinciding with the transmission of a new BBC documentary which has been following his campaigning efforts to tackle child food poverty.
    [Show full text]
  • No Deal Brexit Letter
    House of Commons London SW1A 0AA 28th January 2019 Dear Member of Parliament, On behalf of our businesses and the wider food industry we want to highlight to you the challenges for retailers and the consequences for millions of UK consumers of leaving the European Union without a deal at the end of March. While we have been working closely with our suppliers on contingency plans it is not possible to mitigate all the risks to our supply chains and we fear significant disruption in the short term as a result if there is no Brexit deal. We wanted to share with you some practical examples of the challenges we are facing. Our supply chains are closely linked to Europe – nearly one third of the food we eat in the UK comes from the EU. In March the situation is more acute as UK produce is out of season: 90% of our lettuces, 80% of our tomatoes and 70% of our soft fruit is sourced from the EU at that time of year. As this produce is fresh and perishable, it needs to be moved quickly from farms to our stores. This complex, ‘just in time’ supply chain will be significantly disrupted in the event of no deal. Even if the UK government does not undertake checks on products at the border, there will still be major disruption at Calais as the French government has said it will enforce sanitary and customs checks on exports from the EU, which will lead to long delays; Government data suggest freight trade between Calais and Dover may reduce by 87% against current levels as a result.
    [Show full text]
  • EEFW/S5/19/Pow/04 1 ECONOMY, ENERGY and FAIR WORK
    EEFW/S5/19/PoW/04 ECONOMY, ENERGY AND FAIR WORK COMMITTEE PROTECTION OF WORKERS (RETAIL AND AGE-RESTRICTED GOODS AND SERVICES) (SCOTLAND) BILL SUBMISSION FROM: The Scottish Retail Consortium INTRODUCTION 1. The Scottish Retail Consortium‟s (SRC) purpose is to make a positive difference to the retail industry and the customers it serves, today and in the future. 2. Retail is an exciting, dynamic and diverse industry which is going through a period of profound change. Technology is transforming how people shop; costs are increasing; and growth in consumer spending is slow. 3. The SRC is committed to ensuring the industry thrives through this period of transformation. We tell the story of retail, work with our members to drive positive change and use our expertise and influence to create an economic and policy environment that enables retail businesses to thrive and consumers to benefit. Our membership here in Scotland and across the UK comprises businesses delivering £180bn of retail sales and employing over one and half million employees. 4. In addition to publishing leading indicators on Scottish retail market conditions, our policy positions are informed by our membership and determined by the SRC‟s Board. 5. The SRC welcomes the opportunity to respond to this consultation. General Comments on Worker Protection 6. The SRC strongly supports additional legal protections for retail colleagues. Whilst we see more arguments for statutory aggravation of all types of violent crime against a retailer worker rather than a specific new offence and a limited class of aggravation, the draft Bill would be very welcome reform to many colleagues.
    [Show full text]
  • Helen Dickinson OBE Chief Executive British Retail Consortium 2 London Bridge London SE1 9RA [email protected]
    Helen Dickinson OBE Chief Executive British Retail Consortium 2 London Bridge London SE1 9RA [email protected] The Rt. Hon. Sajid Javid MP Chancellor of the Exchequer HM Treasury 1 Horse Guards Road London SW1A 2HQ 13 August 2019 Dear Chancellor, Enabling the Prime Minister’s economic package to boost local investment We write to you as retailers representing businesses and jobs in every community across the UK. The likelihood of a no-deal Brexit appears to be increasing, which we believe would place a considerable strain on retailers in the UK. In this context, the Prime Minister’s intention to pursue an economic package to boost business and investment in the UK is crucially important; we strongly believe that reform of the broken business rates system should be front and centre of that package. This outdated tax is hindering our plans for investment, holding back productivity growth and detrimentally impacting communities up and down the country. The retail industry is the UK’s largest private sector employer, employing around 3 million people. The industry is undergoing a significant transformation as a result of new technologies and changing consumer behaviour. Many are adapting well to this change, some less so, but all are doing so in the face of significant headwinds, including an ever- rising cumulative cost burden from public policy initiatives, which impact our ability to respond and invest. The UK has one of the highest commercial property taxes in the world. This is damaging the country’s competitiveness internationally and although productivity growth in retail is outpacing the rest of the economy, the industry has the potential to do so much more.
    [Show full text]
  • Excellence Integrated Consumer Research
    Consumer Research – A Broker’s Perspective of the UK & Irish food industries Consumer Research - A broker’s perspective of the UK & Irish food industries A presentation to the Northern Ireland Food & Drink Association conference , September 2016 Excellence Integrated 1 Consumer Research – A Broker’s Perspective of the UK & Irish food industries UK & Irish food industry – setting the scene 1. Uncertainty rules but life must go on 2. Expectations for the grocery trade 3. The Supermarket sweep 4. The growing relevance of foodservice 5. Category overviews for the supply chain in the British Isles 2 Consumer Research – A Broker’s Perspective of the UK & Irish food industries UK & Irish consumer economy • …, despite the worry lines… • Employment levels in the UK are at records high, unemployment remains a problem in Ireland • Real incomes are still growing with low inflation… • …but growth in living standards is slowing as CPI creeps higher… • …the devaluation of sterling will be a key variable • UK National Living Wage will boost low income spending power… • …but re-price labour versus capital • UK housing market appears relatively resilient • Consumer confidence (GfK NOP) is recovering but is likely to ebb & flow • Asda Income Tracker reports highest ever weekly discretionary income in the UK… but the rate of growth in real incomes may have peaked in this cycle. • Have things ‘got as good as they are going to get’? Probably for quite a while… 3 Consumer Research – A Broker’s Perspective of the UK & Irish food industries UK consumer – the
    [Show full text]
  • From Campus to Community How Looking Beyond Our Student Customer Base Attracted a New Audience and Year-Round Sales Page 6 »
    How to manage your craft range 5 ways to cash in on this mega trend FEATURE Page 26 » RETAIL NEWS THAT MATTERS ● £2.50 ● 18.05.2018 From campus to community How looking beyond our student customer base attracted a new audience and year-round sales Page 6 » NEWSTRADE PARLIAMENT SYMBOLS ‘Print still NFRN Costcutter a growth backs new stores’ platform MPs’ retail 6% rebate for us’ crime fight ‘unfair’ Publishers say Retailers’ experiences Vol 129 No 20 Outcry as Nisa FOR TRADE USE ONLY dominant print as important as stats, 20 retailers’ terms don’t revenue outpacing says government match up under Co- digital Page 11 » body Page 5 » op takeover Page 4 » p1 Cover SOR.indd 1 15/05/2018 18:03 2 18 May 2018 RN CONTENTS Shaping the future of independent retail since 1889 ways to drive impulse sales 5 this summer Page 22 Editor Features editor News editor Chris Rolfe Tom Gockelen-Kozlowski Helena Drakakis @ChrisRolfeRN @TomGK_RN 020 7689 3357 020 7689 3362 020 7689 3361 Reporter Reporter Reporter Alex Yau Priyanka Jethwa Marcello Perricone @AlexYau_RN @priyanka_RN @Marcello_RN 020 7689 3358 020 7689 3355 020 7689 3350 Head of design Sub editor Anne-Claire Pickard Ryan Cooper 020 7689 3391 020 7689 3354 Editor in chief Account manager Marketing executive “We’ve had five armed Louise Banham Jon Melson Michael Sharp 020 7689 3353 020 7689 3372 020 7689 3356 robberies and I’ve been beaten Designer Sales executives Finance Director Emma Langschied Khi Johnson Parin Gohil 020 7689 3380 020 7689 3366 020 7689 3375 up twice, so it’s personal” Production
    [Show full text]
  • Retail's Revolution
    RE TAIL’S REVOLUTION HOW RETAIL AND CONSUMER GOODS COMPANIES CAN ADAPT On the cover: Interior design in the new shopping mall Oceania, in Moscow. PREFACE There has never been a better time to go shopping. There has never been a tougher time to run a shop. Consumers can now find, buy, and receive products in a multiplying number of ways. Where shopping was a chore, it now gets done in a few clicks. Where it was a pleasure, it has expanded into a journey of discovery. All this depends on a stream of innovations – in fields as diverse as online interfaces, store operations, and delivery. But innovation often means disruption, with new business models being created. Many of the new models will come from new participants in the sector, acting either independently or in strategic link-ups with incumbents. As new models gain popularity, business will drain away from others – something particularly visible in the shift to online sales. This has led to store closures, accompanied by headlines like “the death of retail.” To dig deeper into these upheavals, we interviewed more than 50 executives in retail, consumer-goods manufacturing, finance, and government, as well as other sectors that interact with retail. The resulting insights enabled us to put together this report, and I would like to thank these participants for their generous contributions. For me, four conclusions stand out. First, there are huge opportunities for new businesses and inventive incumbents to thrive in retail. The shopping experience of the future is still being designed, and every new solution will be followed by something even better.
    [Show full text]
  • Co-Op Modern Slavery and Human Trafficking Statement 2017 Co-Op Modern Slavery and Human Trafficking Statement 2017 1 Contents
    Co-op Modern Slavery and Human Trafficking Statement 2017 Co-op Modern Slavery and Human Trafficking Statement 2017 1 Contents Introduction Our work in 2017 ........................................................................................................................ 3 About us: Our business and our supply chains .................................................................. 4 (1) Managing the risk of modern slavery (i) Policies and governance ..................................................................................................... 6 (ii) Assessing and managing risk ............................................................................................ 7 Our Co-op Food own-brand supply chain ...................................................................... 7 Other products and services we sell, and those we use in our own business ........ 8 (2) Training, capacity building and collaboration (i) Training with our suppliers and in our supply chains ................................................... 10 (ii) Training our colleagues ..................................................................................................... 11 (iii) Collaborating with others ................................................................................................. 12 (3) Going the extra mile: Campaigning on modern slavery (i) Bright Future ........................................................................................................................ 13 (ii) Advocacy and lobbying for better support
    [Show full text]