2009 group activity report

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SOLID FUNDAMENTALS €2.8 billion sales Main- Infra- tenance structures Europe €2.8 billion 28% 28% 29% well-equipped to weather the crisis orders 54% France 20% 24% 17% €159.5 million Rest of In a challenging economic environment, Cegelec successfully limited the decline in sales EBIT Service Industry the world to 5% in 2009, while maintaining operating margin above 5% with a slight increase in EBIT sector over the year. Order intake contracted by 12%, but this refl ected comparison with the particularly strong growth in 2008 and the fact that a major contract signed in 25,000 Sales Sales employees by sector by destination country at year-end 2009 was only booked in 2010. AN INTEGRAL PART OF VINCI’S ENERGIES BUSINESS LINE In April 2010, Cegelec joined VINCI, the world leader in concession and construction, to be part of the new Energies business line, a European market leader in the energy services sector.

Cegelec is an international group providing technological services to companies and local DEDICATED, HIGHLY PROFESSIONAL EMPLOYEES authorities. Working in more than 65 countries, our teams can deliver support across the entire The generally positive performance for the year was led by the professionalism service cycle to the customer, from designing the project in our offi ces to installing and of our teams, their disciplined approach to contract management and their thorough maintaining the equipment and . We implement large, international projects in speciality understanding of each customer’s business and challenges. At the same time, businesses, while maintaining close, day-to-day relationships with local customers in many markets. as a responsible employer, we confi rmed in 2009 our commitment to improving our Through subsidiaries in some thirty countries, our employees offer services and solutions worksite safety performance and actively pursued our training and skills development in fi ve main areas: energy and electricity; automation, instrumentation and control; information programmes. and communication technologies; HVAC and mechanics; maintenance and services. RESPONDING TO THE CHALLENGES OF TODAY’S SOCIETY With its innovative solutions, dedicated teams and extensive technical resources, Cegelec is assertively addressing today’s major social issues, particularly environmental stewardship and, more broadly, sustainable development. A pioneer in renewable energies, we are helping to build a wide range of infrastructure to support mobility, urban ORGANISATION GSS – Global Systems & Services CBB – Cegelec Benelux Business Oil&Gas, Energy Production, , and development and environmental services, and offer real-world solutions for improving & Mobility, Space & Defence, Maintenance- Guy Bertels, President of CBB energy effi ciency, particularly in the service sector. Handling & Sorting Systems Bernard Lemoine, Deputy General Manager CGB – Cegelec Business A BALANCED BUSINESS MODEL of Cegelec and President of GSS Germany and Laurent Aubron, President of CGB In 2010, Cegelec will continue to carefully manage margins and implement disciplined CFB – Cegelec France Business project management processes, supported by a business model designed to strike Six subsidiaries in France: CWB – Cegelec Worldwide Business Paris, Mid-East, South-East (including – , , a balance between fl ow business and local services on the one hand and complex, overseas departments and territories), – Morocco, , systems-driven large projects, speciality businesses and international operations on North & East, West and South-West – , Michel Cantet, Deputy General Manager – the other. Cegelec’s integration into VINCI offers exciting new growth opportunities, of Cegelec and President of CFB Frédéric Lalanne, President of CWB which will enable us to meet the major challenges of the 21st century. 02 human resources 03

human resources

DEVELOPING in January 2010 with written statements sale to VINCI in April 2010, Cegelec EMPLOYEE SKILLS from the European Works Council and securities held by the Cegelec Actionnariat the Cegelec SAS Central Works Council fund were purchased by Qatari Diar Despite the challenging economic recognising the project’s benefi ts under advantageous terms for employee environment, Cegelec maintained its and potential for improving corporate shareholders, who will continue to training commitment in 2009. During the governance and social dialogue. participate in a profi t-sharing scheme year, Cegelec Group University (CGU) The development of a constructive social through VINCI’s Castor employee stock added new courses in such areas as safety, dialogue based on mutual respect and ownership plan. project management and team sensitivity to needs and expectations management, with a particular focus on is one of the core tenets of our human leading annual performance reviews and resources policy. IMPROVING SAFETY AND managing stress. In addition, it continued PREVENTING WORK-RELATED to offer the dedicated worksite supervision ACCIDENTS programmes introduced in 2008. STRENGTHENING EMPLOYEE TRAINING To signifi cantly improve its safety Following an in-depth situation and needs SHARE OWNERSHIP performance, Cegelec introduced safety analysis, CGU also supported Cegelec A new employee share ownership training for managers in the last quarter of We’ve established a good Morocco, our largest subsidiary outside campaign implemented in 13 host 2009. Some 160 technicians and managers Europe in terms of sales, in deploying an countries in 2009 enabled nearly in the Paris area have already attended ambitious training programme to instil the rapport in sharing expertise 7,000 employees to purchase shares the courses and on-site awareness fundamentals of management across the through the FCPE corporate mutual fund, sessions, which will be extended to other entire managerial team. The programme an increase of 2,500 from the previous employee categories in 2010. In addition, and job fundamentals. is being extended in 2010 with a career campaign. The corresponding investment a number of meetings dedicated to management process and the introduction was 25% higher, at €12 million, including workplace safety and health issues were of a structured, innovative “human company contributions based on a sliding held during the year, with a focus “I fi rst started working with veterans, The goal is to teach him to be teacher and knows how to pass resources” portal. scale to encourage the participation of on getting more involved in preventing and they’re the ones who taught me operational and self managing. along his knowledge. Joël is a lower-paid employees. As part of Cegelec’s work-related psychosocial risks. my job. So for me, it’s natural to pass After nine months of training, former member of the Health, Safety along my skills and knowledge to Anthony is already working and Working Conditions Committee, IMPROVING others, as long as they really want to on certain projects; he shows so he knows all about safety! SOCIAL DIALOGUE make it, of course. Otherwise it’s not team spirit, understands his role I can ask him anything, he takes worth it; it’s a waste of time for and is starting to get the hang time for me and he’s completely As soon as the project for Cegelec to join everyone. Anthony is a Cegelec of the job.” committed to his mentoring role. the VINCI Group was announced in late electrician, who wanted to get ahead Naturally, I haven’t learned JOËL MORA, Pipefi tter, August 2009, a lengthy, yet thorough by acquiring expertise in piping everything there is to know about Cegelec Mid-East employee information and consultation Forging deeper ties with the academic community systems. He’s motivated, careful and piping systems and still have process was initiated, which well exceeded extremely observant. As his mentor, a lot to discover. But already, legal requirements. In addition to Cegelec has launched its second Energy Talent Challenge for students in engineering and my job is to show him what I know “For me, the mentoring programme this training has given me a solid and how I do things. He watches me is a real plus. I wanted to broaden base and a real feel for the job.” explaining the fi nancial aspects, the other technical programmes. The theme of this year’s contest is “Renewable Energies, and asks questions; we’ve my skills and range of capabilities. process was designed to demonstrate Sustainable Achievements”, with prizes awarded to the participants who present the best ANTHONY DUMONT, Electrician, project for improving the energy effi ciency of public lighting. In 2009, the winners were established a really good rapport. I’m lucky to be trained by someone the project’s industrial perspective and I’m teaching him not only job skills, who loves his job and wants to Cegelec Mid-East several outstanding projects to equip an existing building with photovoltaic power systems. employee signifi cance, while underscoring but also the rules and fundamentals share what he knows with others. VINCI’s desire for the alliance to create In 2009, Cegelec also signed several partnership agreements that will strengthen in areas like safety and quality. He’s open-minded, serious and value for the employees of both our ties with France’s leading engineering schools and enhance our reputation among That’s how I see our job – everything extremely meticulous in his work companies. The process was completed their students. done right and squared away. and job practices. He’s a good 04 • infrastructures • 05

energy, , the environment, defence and aerospace. • infra- structures MOROCCO THE CHALLENGES SUSTAINABLY The tramway contract was won In a world where energy As a contractor on the project to build the needs are on the rise, electrical infrastructure and the safety, on the strength of Cegelec Infrastructures growing urbanisation lighting and signalling equipment for the 1,630-metre tunnel covering the A6b & Mobility expertise and the powerful is reshaping the motorway between Porte d’Italie and 21st century landscape Arcueil-Cachan, south of Paris, Cegelec and mobility has become is expected to address more than just the capabilities of Cegelec Morocco’s teams. a major economic and technical and logistical issues. Prior to the environmental issue, project’s launch in early 2010, for example, Cegelec is responding our specialised teams developed solutions “It’s clear that we were selected to launch, and we’re now being only to stay competitive, but also to get to meet its strict environmental electrify and commission the Rabat congratulated by our customer, the city the work done much more quickly with teams capable of specifi cations. With the project involving tramway because of our ability to deploy and the Kingdom for our service quality, and respond immediately to any managing large complex extensive dismantling of existing and pool our strengths and expertise. fl exibility and speed of execution.” changes in the schedule. For example, To win the contract, we leveraged we successfully installed two substation projects in order to equipment, a sorting system was designed the natural alliance between the RENAUD JOANNES, Project Manager, units in a month and a half, thanks to properly dispose of old light fi xtures and meet the challenges expertise in urban public transit Cegelec Infrastructures & Mobility to alternating day and night shifts. faced by our public other waste materials. To mitigate noise systems from Cegelec Transport Our customer has asked us to fi nish and private-sector disamenities, electric rather than internal (now Cegelec Infrastructures & Mobility) “Cegelec Morocco already has solid the project by November 2010, even combustion powered equipment has been customers. and the powerful capabilities of Cegelec experience in tramway-related activities, though it was originally scheduled selected, in compliance with regulations, Morocco’s teams. It was a real example particularly the erection of overhead to be delivered in April 2011. As usual, and site personnel have been trained in of cross-fertilisation, that proved critical contact lines. For the project to we’re going to deploy all the necessary energy-saving practices (e.g. turning off to leading the project. That’s because, commission Morocco’s fi rst tramway, resources to make it happen.” engines when not in use). In addition, in the end, the actual day-to-day we were able to bring a number of MOUNIR BENSALAH, Project Manager, dedicated truck lanes will be set up challenge on the ground is having a strengths to the table, including a pool Cegelec Morocco to keep residential areas free of traffi c team that is experienced enough and of talented resources, a robust works well enough together to respond organisation and advanced equipment, to and from the site. quickly and effectively as the project like our wiring and frame-building evolves. It’s been three years since facilities. All of this has enabled us not 06 • infrastructures •• 07

THE CONTRACT Supporting plant operators oil&gas, Extending the useful life of nuclear power plants is currently an area of concern, as plant operators face the critical challenge of monitoring these facilities as they age and managing IN PERSPECTIVE pharmaceuticals and fi ne irradiated waste. Two major contracts signed with French national utility EDF exemplify Cegelec’s commitment to helping Sustainable expertise them to address these issues. in photovoltaics In France, the development of chemicals, steel. The fi rst covers the design and supply radioactive waste encapsulation grid-connected rooftop photovoltaic of process equipment to LIDEC, the and storage facility in Bugey, in the systems and solar parks is being integrated EDF laboratory that conducts Rhône-Alpes region. It covers both driven by two factors. The fi rst is aging tests using its construction design studies, which began environmental, in response to the metallurgical and chemical expertise. in September 2009, and the construction government’s commitment to The contract illustrates our recognised itself, thereby demonstrating our ability to switching 20% of the country’s power capabilities in handling and sorting deliver large high-profi le projects as part supply to renewable energies by •• industry systems and nuclear waste processing, of a consortium. These contracts have 2020. The second is fi nancial, as with hot cells, remote manipulator strengthened Cegelec’s position in the investors take advantage of EDF’s systems, irradiated tube transfer systems nuclear power market, both upstream, in incentive of paying a premium for and other equipment. It also highlights power plant construction (the Flamanville solar kilowatts. our ability, as a systems integrator, EPR) and fuel enrichment facilities THE CHALLENGES SUSTAINABLY to select and adapt just the right (Georges-Besse II), and downstream, Cegelec designs creative, yet highly solution for each customer need. with waste management installations, Because its teams effective training programmes in oil The second contract follows on from equipment life-cycle extensions, major know and understand industry maintenance not only for EDF’s acceptance in 2008 of the detailed system upgrades (especially critical the processes used employees, but also for customers. pre-project studies for the ICEDA control systems) and maintenance. in a wide range of For the LNG consortium, for industries, Cegelec can example, we offered to organise on-the-job support customers training for our teams at another in their constant customer’s plant, on another continent. quest for greater A group of 42 operators and maintenance production effi ciency personnel, recruited in Angola to work at AT A Local authorities therefore have the consortium’s gas liquefaction plant and organisational GLANCE three reasons for installing solar being built in Soyo, were sent to a similar technologies: to meet the performance. plant in Bontang, Indonesia, to participate In less than a expectations of their constituents; We can also deliver in a solid, six-month technical training decade, Cegelec has to effectively manage their budgets; programme that we developed. The related become a widely solutions that ensure and to harness a source of electricity training agreement between the two recognised specialist compliance with today’s plants, signed in 2009, has created an ideal in tunnel equipment, that will inevitably become more increasingly strict safety, competitive as energy prices rise. learning situation for the Angolan trainees. with more than energy effi ciency €350 million in total “Cegelec is well positioned in this fi eld In addition, we have our own Oil&Gas orders for electrical thanks to its dual expertise”, says and environmental technical training centre in Ogere, , infrastructure in Thierry Denuzière, Director of the standards. which fully complies with OPITO training France, Europe and Cegelec West Portes de Bretagne and competence standards. It offers other parts of the agency in France. “We know how to the expertise of 40 instructors and world. Today, our size the grid to optimise yield and administrative staff on a 2,000-sq. m site leading projects improve ROI, and also how to select the comprising workshops and classrooms. currently underway world’s best solar panel suppliers to More than 400 people have already include the effectively manage the initial been trained at the centre over the past refurbishment six years. of Hamburg’s Elbe investment.” In Brittany, for example, motorway tunnel, Cegelec has developed a special one of the longest offering for farmers, with 30,000 sq. m underwater tunnels of solar panels already installed in the world. across the region. 08 •• industry •• 09

THE CONTRACT Modernising control systems for the oil industry Two major contracts won in 2009 attest to Cegelec’s expertise in numerical control systems.

In November, Uhde, a ThyssenKrupp Petroleum to replace the old pneumatic Technologies subsidiary, awarded system used to control the turbines and us an EPC contract to design and build compressors in two liquefi ed natural gas IN PERSPECTIVE a blast-proof control centre for the new plants. These projects are to be carried low-density polyethylene (LDPE) plant out over an 18-month period with highly Absolute safety at the QAPCO petrochemical complex strict shut-down conditions. We were in Kourou in Qatar. As part of it, Cegelec was selected both for our experience in Safety is taken very seriously at the entrusted with the upgrade of all upgrading oil industry control systems Space Centre in Kourou, French systems related to the existing plants, and for our thorough knowledge of the Guiana, where the vast quantities of including emergency shut-down and related processes. This kind of expertise explosive and infl ammable materials distributed control systems. is crucial to effectively managing an and high-pressure gaslines have The same month, we were entire project, especially during complex earned the site a “high-level” rating commissioned directly by Qatar shut-down phases. under the Seveso II Directive. With more than thirty years of experience in building, maintaining and operating the centre’s launch pads, Cegelec has worked with customers Arianespace and Centre national d’études spatiales (CNES) to develop QATAR a disciplined strategy to drive continuous improvement in safety At once a technical challenge and performance. The strategy is shaped by a focus on transparency, a key a marketing showcase, the QAPCO project factor in securing employee AT A commitment to safety. It is being deployed through four types of in Mesaieed is bringing together the GLANCE programmes: building awareness Ensysta, our and understanding, maintaining capabilities of an international team. business unit constant vigilance, actively involving specialising in the operators and reinforcing appropriate pharmaceutical response behaviours. “There’s never and food been a major accident at our facilities “For QAPCO, the leading producer of their new LDPE unit, which has team of around 20 people from industries, recently in Guiana”, says Hervé Lina, Safety of ethylene and low-density a production capacity of the Cegelec France and Abu Dhabi strengthened Manager for our Aerospace and polyethylene (LDPE) in the Middle 300,000 tonnes per year. Back subsidiaries as well as from its already East, designing and building in 2008, our Paris teams did the the Qatar subsidiary headed by well-established Defence Division. “That’s because of a blast-proof control centre preliminary design studies, in Philippe Gastineau. In just eight presence in everyone’s involvement, from senior represented both a technical particular for ergonomics, style months, we’ve been able to complete with an extension management to the front line and, challenge and a marketing and compliance with technical a good portion of the design work, to its contract of course, our continuous, showcase. They wanted us to standards. Then we were asked to order the major equipment with AB Food uncompromising vigilance.” Indeed, construct a building in Mesaieed submit a bid for the construction and start construction. In all, Ingredients. training operators in handling that could withstand an explosion, contract and for the electrical the project represents more than The new project hazardous materials and in the but was functional enough to installations and infrastructure. 120,000 hours of installation work will be to install guidelines for accessing the Centre’s mechanical house all of the site’s control system Jean-Michel Lang’s Cegelec Oil&Gas and 1,200,000 hours of construction different sites is just the beginning. interfaces. With its contemporary team worked hard to land the work. Delivery is scheduled for and electrical The real challenge is to prevent styling that respects local contract. We were also selected the end of August 2011.” instrumentation people from falling into a routine architectural traditions, the centre to redeploy and upgrade all of the equipment in the will provide an ultra-secure control systems connected to NICOLAS VOYEAU, Project Manager, company’s yeast and to encourage everyone to take environment to receive VIP visitors existing equipment. I fl ew in from Cegelec Oil&Gas manufacturing initiative and share their experience and will help to enhance QAPCO’s Abu Dhabi to lead the project, which plant in Harbin, so as to continuously improve prestige. It will be an integral part brings together an international northeast China. procedures. 10 ••• service sector ••• 11

offi ces, hospitals, healthcare facilities, hotels, local authorities. ••• service sector

THE CHALLENGES SUSTAINABLY In addition to their new To earn France’s high environmental FRANCE construction, upgrade quality (HQE®) certifi cation, buildings and refurbishment must meet very strict specifi cations for energy effi ciency, environmental impact In Valenciennes, in a highly demanding needs, our customers and occupant comfort. Cegelec has are looking for already completed a third of an HQE® hospital environment, we have to deliver solutions to comply contract to design and build all of the with increasingly HVAC and plumbing infrastructure for strict environmental French bank Société Générale’s new impeccable performance. standards. In response, trading fl oors in Paris. Our teams are installing a variety of new equipment, we offer them including a fully redundant, dedicated ”Thanks to Cegelec Belgium’s high-tech medical centre. Working close to the site worked to our our expertise in cooling system that will remotely regulate expertise, the quality of our technical in cooperation with Cegelec North advantage and our local team’s implementing end- and control the internal temperature proposals and the capabilities of our & East in France, we submitted expertise made all the difference. teams, we’ve consistently met the a very competitive proposal that set We’re now getting started on phase of computer equipment storage cabinets. to-end solutions that hospital sector’s high standards for new standards for quality. We also three, the renovation of the hospital’s The building will also be equipped with interconnect the best more than twenty years now. Today, proposed a number of modular four towers. Getting this far means products and services a system that detects the amount of we’re involved in a huge number alternatives that the customer could that we’ve earned the customer’s carbon dioxide exhaled by occupants as far upstream as of projects in our country, including choose, depending on their actual trust. The idea is to work in and regulates the intake of outside air the construction of the new needs. Once awarded the contract, synergy with Cegelec North & East, possible, to deliver the accordingly, thereby reducing the energy Charleroi teaching hospital and we had to be proactive in scheduling particularly on compliance, so most effi cient, most used for heating and air conditioning. the modernisation of Mont-Godinne the project phases. For the fi rst that we can bid on other hospital sustainable design university healthcare clinics. phase, involving the construction of contracts in northeastern France.” Our reputation helped us to win the high-tech centre, we successfully package possible. the contract to refurbish the met the very tight deadlines set by BENOÎT GOUVERNEUR, Manager Jean-Bernard hospital in the big construction companies we HVAC Department, Major Projects Valenciennes, a project that i were working for. This wasn’t always Division, Cegelec Belgium ncluded the construction of a easy, but the fact that we were based 12 ••• service sector •••• 13

THE CONTRACT Equipping the heart of GlaxoSmithKline Biologicals industrial A year since signing the contract, Cegelec has delivered the multi-technical packages for GSK Biologicals’ new head offi ce in Wavre (Belgium) and won the technical packages for two and service-sector of the laboratories on the same site.

In January 2008, Cegelec Belgium landed says Fabrice Montesi, Director the prestigious contract to design and of the Building Major Projects Business maintenance. install all of the HVAC, plumbing and Unit. A year after project start-up, data-centre electrical systems for Cegelec Belgium’s teams received the GlaxoSmithKline Biologicals’ new offi ce. customer’s provisional acceptance of all Located in Wavre, the 20,000-sq. m of the technical packages for the brand IN PERSPECTIVE building is to house more than new GSK Biologicals head offi ce, 1,000 employees and serve as the including HVAC systems, power and data Taking the lead company’s vaccine operations centre. wiring, plumbing, sprinklers, video in geothermal power •••• main- The contract win refl ects our expertise surveillance systems and access controls. Geothermal heat pumps require in managing large projects and attests to What’s more, our long-standing, mutually a larger up-front investment than our profi ciency in all of the technologies benefi cial relationship with GSK will natural gas boilers, but they do have used in pharmaceutical construction. continue throughout 2010, since Cegelec two signifi cant advantages. “Whether the issue was active façades, Belgium has again been chosen to install First, their operating costs are chilled ceilings or intelligent lighting, all of the HVAC systems, electricity and extremely low and second, their our ability to install environmentally clean piping for a laboratory unit also tenance image value is very high. responsible systems was a deciding factor”, located in Wavre. This because they express not only innovation but also a commitment to sustainable development, since they produce zero greenhouse gas emissions. In Rennes (France), THE CHALLENGES SUSTAINABLY the local environment, urban Properly maintaining In France, an extensive agency network development and housing authority buildings and production enables Cegelec to work closely with local (DREAL) that owns the Morgat, facilities is crucial to authorities to carry out their projects a 6,000-sq. m offi ce building, wanted and address sustainable development to use a heating system aligned with ensuring their uptime, issues. A good example is the six-year France’s energy-effi cient building safety and cost effi ciency. contract we won to manage all of the (BBC) standards. From among Cegelec supports public lighting for the town of Fouesnant- AT A the solutions reviewed by Cegelec, customers by working les Glénan in western Brittany. Part of the GLANCE the DREAL chose a geothermal heat with them to identify project has entailed the design and pump system based on a ground The magnifi cent avenues to lower implementation of a system to track all the loop buried 120 metres deep, which water, natural gas, power and fuel oil used lobby of the operating costs, optimise legendary carries a glycol/water mixture to by the town’s buildings, utilities and other Mamounia luxury capture the earth’s heat and transfer productivity and drive facilities. A dedicated programme is hotel in Marrakech it to a heat exchanger. “Demand for other improvements, underway in local schools to audit building is a fi ne example geothermal systems is going to while helping them energy use and install energy saving of our ability to increase because they add a lot of to set short or long-term solutions such as a heat pump and install HVAC and value to buildings”, says Jean objectives. Thanks to thermal insulation – all aimed at reducing smoke exhaust Callarec, manager of a Cegelec HVAC energy consumption by 15%. systems of the Business Centre. “Morgat really our multi-technical In late 2009, the programme earned highest standard. showcases our expertise in carrying capabilities and ongoing the town an “Énergies d’Avenir” (Energies After three years out innovative projects. It’s the largest of refurbishment, training programmes, for the Future) label, which is awarded to the hotel awarded geothermal-heated building in all of our teams can deliver local authorities that actively demonstrate Cegelec the western France.” Leading public and high-quality maintenance a commitment to saving energy and using private-sector companies are already maintenance services on a daily or sources. contract for the expressing interest in similar installations. solutions. regularly scheduled basis. 14 •••• maintenance •••• 15

THE CONTRACT For CEA Grenoble, help is just a phone call away According to a survey carried out in June 2009 at the French Atomic Energy Commission (CEA) research centre in Grenoble, 90% of users were satisfi ed with the quality of Cegelec’s multi-technical maintenance services on this highly demanding site.

The CEA’s decision in 2007 to “The contract meant moving away outsource all of the multi-technical from a purely technical perspective maintenance services for its research and embracing a more user-focused IN PERSPECTIVE centre in Grenoble to Cegelec posed approach”, says Matthieu Schmitt, a major challenge, for two reasons. Activity Centre Manager. Recognised expertise First, the site is very large, ”The fi rst challenge was setting up in handling and the equivalent of a 63-hectare town a call centre capable of resolving user with 286 buildings, 9 hectares of issues remotely whenever possible, sorting systems green spaces, 35 kilometres of roads but then sending in the appropriate Nearly 150 people are working and all the attendant needs for response team when necessary.” full-time to maintain mail-sorting electricity, drinking water, process With just a phone call, our teams equipment for La Poste, the French water, heating, air conditioning and can step in quickly and discreetly Post Offi ce, at a dozen sorting other utilities. Second, the contract to handle problems as varied as centres in the greater Paris area, covered a vast array of services, clean-room ventilation, moving offi ce Lyon, Toulon and Angers. With the including preventive and remedial furniture or repairing a pothole. early January 2010 signature of maintenance, operation of air A total of 35 technicians based in four a three-year framework agreement, conditioning and fl uids networks technical units respond to more than La Poste reaffi rmed its trust in our and support services for the site’s 50,000 incident tickets a year, as part teams, who in recent years have estimated 3,000 users. of a customer-transparent organisation. gained extensive experience in FRANCE maintaining handling and sorting systems, particularly for small At the help desk, we pay careful packages. attention to customer needs and

address their urgent concerns to AT A ensure service quality and continuity. GLANCE Brazilian oil major Petrobras, ”Here at the help desk, we handle That’s what effective maintenance of work, and every day brings a new a regular customer requests for emergency maintenance is all about. Some problems, like challenge. To work at the maintenance for more than from customers calling to report a heating plant failure in the middle help desk, you have to be disciplined, 15 years, recently awarded us both In March 2009, we began providing a malfunction or an incident. of winter or excessively high organised and responsive. My job is to immediately identify the temperatures in a data centre, require You also have to work well under a facilities these services at the industrial resources capable of promptly an immediate response. It’s up to me pressure and have good people skills. maintenance mail-sorting centre in Lesquin, delivering a solution. It’s not always to manage the stress and judge the In maintenance, we make a very contract in Bahia northern France. This is one of the easy. To do it right, I have to grasp the degree of urgency. It’s also my good team. Users appreciate our and a mechanical postal service’s largest facilities, with maintenance meaning of the customer’s request, responsibility to calm down or professionalism, which we do our best 14 sorting lines that must be kept contract for the listen to them attentively, understand reassure the caller. That’s what I call to demonstrate every day.” running 24/7. In July, we won another Petrobras Reduc them and sometimes rephrase their having a sense of service. In addition major contract for the industrial Pauline Provost, Maintenance refi nery in Duque needs. Depending on each team’s to tracking our response, I write up mail-sorting centre in Bois-d’Arcy, Help-Desk Operator, Cegelec Paris de Caxias. More schedule and area of expertise, reports for the account managers whose 9 lines require the round- I contact a qualifi ed technician who’s and enter maintenance request data. than 300 Cegelec the-clock services of around in the right place at the right time I also prepare post-response review employees will be involved. 15 maintenance personnel. to respond as quickly as possible. reports for customers. It’s always a lot 16 2009 operating highlights 17

the year in review

CÔTE D’IVOIRE FRANCE Société Ivoirienne de Raffi nage Société Immobilière du Palais 01/09 (SIR), the country’s largest des Congrès awards Cegelec 05/09 FRANCE industrial enterprise, orders a contract to install power NORWAY GPN, a French manufacturer a new control/monitoring system and data wiring for a new On behalf of Linde, one of its of nitrogen and compound from Cegelec. Combined with a 36,000-sq. m exhibition hall in German customers, Cegelec fertilizers, commissions Cegelec programmable safety controller, Villepinte, north of Paris. is taking part in the construction to install electrical infrastructure the new system will improve of a liquefi ed natural gas plant GERMANY / BELGIUM for the new urea facility at its control, safety and uptime in the in Stavanger, Norway, which will Prokon Nord asks Cegelec to Grandpuits plant in the Paris hydroskimming unit. have a rated capacity of nearly supply electrical and automation region. 300,000 tonnes a year. systems for a biomass plant BELGIUM France 04/09 in Oostrozebeke, Belgium. We earlier handed over similar Cegelec wins the HVAC selects Cegelec as a tier-one installations to the same contract for the Vlaams supplier for its major uranium Administratief Centrum in customer at the bioethanol 01/09 enrichment and conversion projects. Leuven, a 22,600-sq. m building France plant in Stade near Hamburg, After installing general electrical certifi ed to HQE® environmental The Paris area highway authority (Dirif) Germany. quality standards and equipped asks Cegelec to install evacuation systems systems at the Georges-Besse II Sud with a geothermal heat pump for 22 non-concession-operated tunnels plant, Cegelec lands a contract system. The installations will set in the region, including emergency exit to provide general electrical contracting INDONESIA new standards in fuel effi ciency signage, emergency telephone systems and and physical protection systems at the Under a contract with and insulation performance. 03/09 emergency exit video surveillance systems. Georges-Besse II Nord plant and Total, Cegelec is responsible FRANCE a three-year low-voltage maintenance for the EPC extension In a consortium with Spie contract for the Georges-Besse II Sud plant. of three offshore platforms, Énergie, Cegelec meets very each comprising six natural tight deadlines in installing gas wells, on the Peciko fi eld 02/09 FRANCE electrical systems for the new in the Mahakam delta. In preparation for the 2012 MOROCCO 430 MW gas-fi red combined cycle Morocco 04/09 Olympic Games in London, FRANCE To bolster the Marrakech grid, power plant in Blénod, eastern Electrifi cation (substations and overhead Areva T&D awards Cegelec a Cegelec wins the electricity, national electric utility ONE France. contact lines) for the 18-km long Rabat contract to upgrade and refurbish HVAC and plumbing packages asks Cegelec to install a new a high-voltage converter at the for the 161-bed Léon-Jean- 225/20 kV step-down transformer tramway, a technically demanding urban Les Mandarins substation, near Grégory hospital in Thuir, in at Ennakhil. The contract offers public transit system. Calais, with new HVAC, electrical, southwestern France. a new opportunity to demonstrate piping and mechanical systems. our expertise in digital control 04/09 MOROCCO systems for transformer FRANCE 03/09 FRANCE OCP Group, the world’s leading substations. Cegelec is tasked with installing Cegelec wins the contract to build security systems Cegelec is selected to phosphate producer and two new electric lift pump commission eight traction Morocco’s largest business, NETHERLANDS for the transcontinental Pedro Duran Farell (GPDF) gas sets in the pumping station for and power supply substations asks Cegelec to provide all BAM, the Netherlands’ largest pipeline facilities. Cegelec already provides intruder the Neuilly-sur-Marne water for the Angers tramway and of the electrical, automation and construction company, awards alert, video surveillance and access control systems for plant, as well as renovating to provide power and public instrumentation infrastructure Cegelec a contract to supply two other electric pump sets. around 30 Sonatrach sites. lighting systems for line 3 of for the six washing lines at electrical and instrumentation The projects will be deployed the Montpellier tramway. its new plant in Khouribga, systems for the country’s fi rst without disrupting operations 120 km southeast of Casablanca, underground natural gas at the plant, which can produce as well as for the related storage facility in a salt cavern up to 750,000 cubic metres fl otation, decantation and sludge (180 million cubic metres), along of drinking water a day. treatment units. with the HVAC and safety systems Cegelec also wins the contract for the surface installations. to refurbish power substations for the Sedif water plant in France 05/09 Méry-sur-Oise. Cegelec is awarded the contract to refurbish electrical, ventilation, signalling, control and other equipment in the 1.8-km long Croix-Rousse tunnel in Lyon. 18 2009 operating highlights 19

the year in review

FRENCH GUIANA QATAR Cegelec is asked to install Cegelec wins the EPC power and data wiring and HVAC contract to build the blastproof 08/09 09/09 systems for the 61,000-sq. m control building for QAPCO’s FRANCE FRANCE extension to the Cayenne hospital petrochemical complex in Cegelec wins the power and data EDF CIDEN recognises Cegelec’s and power and data wiring for Mesaieed, which will be able wiring contract for the future expertise in managing radioactive the Kourou surgery centre. to produce some 300,000 tonnes quality-control, bulk production waste by awarding a contract to of ethylene and low-density France 07/09 and utilities buildings at build the secure handling systems, polyethylene (LDPE) a year. Sanofi -Aventis’s dengue fever electrical installations and control As part of the project to restore the 1,630-metre vaccine production facility in systems for the ICEDA irradiated 06/09 noise mitigation tunnel over the A6b motorway Neuville-sur-Saône, as well as waste encapsulation and storage where it exits Paris, Cegelec is tasked with the entire electrical package for facility in Bugey. BRAZIL installing the tunnel’s electrical and safety the plant’s cleaning-in-place Under a four-year contract, equipment, as well as the surface lighting and (CIP) system. more than 200 employees signage systems. will maintain infrastructure and FRANCE equipment at the Petrobras The French Navy commissions production plant in Bahia. Morocco 06/09 Cegelec to provide through-life FRANCE National power utility ONE awards support for its fl eet of 18 push Cegelec is asked to operate Cegelec a major contract, including civil and pull tugboats at the Toulon and provide multi-technical naval base. The fi ve-year contract engineering work, for the Lawamer maintenance for a French Atomic includes an uptime performance FRANCE transformer on the high voltage line Energy Commission (CEA) clause designed to increase tug Cegelec has won a fi ve-year, facility spanning 245,000 sq. m between Jorf Lasfar and Mediouna. availability to more than 80%. multi-technical industrial on 63 hectares in Grenoble. maintenance contract covering electrical systems, lighting, HVAC systems, instrumentation, GERMANY gas detection systems, analysers Cegelec is tasked with 07/09 Austria 07/09 and engines at Total’s Gonfreville engineering and installing refi nery. all of the IT hardware for the INDONESIA Cegelec wins contracts for planned control and supervision In Sumatra, Cegelec wins electrical infrastructure, centre that will house the an EPC contract to build including safety and fi re surveillance and safety systems a 150 kV substation, equipped protection systems, for the FRANCE for around 30 tunnels in Hesse. with a control and protection Lilienberg tunnel in Carinthia, After handling general electrical system. Austria, and the Karawanken contracting and worksite FRANCE tunnel on the border between electrical systems, Cegelec will BNP Paribas awards Cegelec BRAZIL supply electrical systems for the Austria and Slovenia. a contract to refurbish the A team of more than turbine hall at national utility HVAC plant in its data centre 100 Cegelec specialists EDF’s planned Flamanville 3 EPR (6,100 sq. m, of which 2,014 sq. m will provide mechanical unit, as a subcontractor to of computer rooms), without maintenance services . The contract involves disruption of operations, for Petrobras Reduc’s Duque an average of 50 employees on by installing four 963-kW water de Caxias refi nery in Rio de the ground, led by a full chillers and thirty-four Janeiro state. management team (project 20,000 cubic metre/hour air Belgium 06/09 managers, engineering conditioning units. Cegelec is awarded an electricity, HVAC and clean technicians, assembly leaders, piping contract for a new laboratory being built warehouse manager, QHSE 09/09 manager) assigned on-site for by GSK Biologicals at the global head offi ces of its France fi fteen months. vaccine division in Wavre, which we had previously RTE EDF asks Cegelec to equipped with all of its HVAC, power/data wiring, refurbish the high and low-voltage data transmission, plumbing, sprinkler, video systems in the 225/20 kV substation in surveillance and access control systems. Serre-Ponçon and to build a high-voltage (HTB) Architects: Eric Ysebrant / Assar Architects substation on the Rance river. 20 2009 operating highlights

the year in review

10/09 12/09 MOROCCO MOROCCO Cegelec is selected to install On behalf of Veolia, Cegelec is the power and data wiring leading the EPC construction (for telephone, multimedia and of two wastewater pre-treatment building management systems) plants and three wastewater and lighting systems for the planned pumping stations for the cities of 45,000-seat football stadium Tétouan and Rabat. Biofi ltration in Agadir. odour control systems will be installed at all of the Rabat facilities.

FRANCE As part of the project to extend line B of the Lyon metro Belgium 10/09 from Gerland Stadium to the Oullins train station, Cegelec Cegelec wins the electrical and/or HVAC is tasked with building the contracting packages for a large number 1,700-metre tunnel’s transformer of hospitals, including Mont-Godinne substations, ventilation, smoke (10,000 sq. m), Valenciennes (12,000 sq. m), exhaust, emergency lighting and Heusden-Zolder and UZ Gent. 11/09 other utility systems. QATAR THE NETHERLANDS Qatar Petroleum asks Cegelec In partnership with Alstom, to replace the turbine and Cegelec is upgrading electrical compressor control system systems at Essent’s Claus power for two liquefi ed natural gas plant and increasing its capacity production trains in Mesaieed. to 1,920 MW from 1,280 MW, The contract will require full while reducing its carbon profi ciency across the project emissions by 40%. management skills base.

BELGIUM Cegelec is selected for the electricity, HVAC and plumbing packages for the new teaching hospital in Lodelinsart Austria 12/09 (Charleroi), which will eventually Vienna’s public transit company, Wiener be one of the country’s largest. Linien, awards Cegelec a contract for extensive services to renovate the U4 metro line and its stations.

Czech Republic 12/09 Cegelec has refurbished a total of 36 tramcars Design and production: for the Prague transit company in 2009, with Photos: Georges-Besse II and Flamanville 3 – EPR/EDF Médiathèque – Alexis Morin/September 2009/All rights reserved; upgraded electricals, lower fl oorboards and new André Tudela/Médiathèque Groupe La Poste; MEYER/Tendance Floue; Xavier Boymond; Hélène Peter; Frédéric Hédelin; camera passenger information systems. A total of Anson Smart; Cyrille Dubreuil; Vincent van den Hoogen; Marc Detiffe; etc. over 400 tramcars have been renovated to date in 20 countries and more than 50 cities.