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A Comunicação Do Compromisso Para Com O Desenvolvimento Sustentável, Das Organizações Portuguesas Certificadas Em Qualidade, Ambiente E Segurança

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A Comunicação Do Compromisso Para Com O Desenvolvimento Sustentável, Das Organizações Portuguesas Certificadas Em Qualidade, Ambiente E Segurança Filipe José da Fonseca Carvalho A Comunicação do Compromisso para com o Desenvolvimento Sustentável, das Organizações Portuguesas Certificadas em Qualidade, Ambiente e Segurança Novembro de 2015 Filipe José da Fonseca Carvalho A Comunicação do Compromisso para com o Desenvolvimento Sustentável, das Organizações Portuguesas Certificadas em Qualidade, Ambiente e Segurança Dissertação de Mestrado Mestrado em Engenharia Industrial Especialização em Qualidade, Segurança e Manutenção Trabalho efetuado sob a orientação do Professor Doutor Paulo Alexandre Sampaio Novembro de 2015 DISSERTAÇÃO DE MESTRADO EM ENGENHARIA INDUSTRIAL DECLARAÇÃO DADOS DE IDENTIFICAÇÃO Nome do Mestrando: Filipe José da Fonseca Carvalho Endereço Eletrónico: [email protected] Número de Aluno: PG9026 Número de Telemóvel: 964126862 Número de Identidade Civil: 10514950 Título da Dissertação: A Comunicação do Compromisso para com o Desenvolvimento Sustentável, das Organizações Portuguesas Certificadas em Qualidade, Ambiente e Segurança Orientador: Professor Doutor Paulo Alexandre da Costa Araújo Sampaio Ano de Conclusão: 2015 Designação do Mestrado: Mestrado em Engenharia Industrial (MEI) Ramo de Especialização em Qualidade, Segurança e Manutenção (QSM) Entidade de Ensino Superior: Universidade do Minho (UM) | Escola de Engenharia (EEng) Departamento de Produção e Sistemas (DPS) Localização: Campus de Azurém | Guimarães DECLARAÇÃO DO AUTOR Serve a presente declaração, para comunicar que no âmbito da regulamentação legal aplicável ao presente trabalho académico (dissertação de mestrado), o autor Filipe José da Fonseca Carvalho, DECLARA, nos seus direitos, que é autorizada a reprodução integral desta dissertação apenas para efeitos de investigação, mediante declaração escrita do interessado, que a tal se compromete, cumprir. Universidade do Minho, 30 de novembro de 2015. Assinatura: _____________________________________________________ DECLARAÇÃO. DISSERTAÇÃO DE MESTRADO EM ENGENHARIA INDUSTRIAL “A política é a arte do compromisso, mas nenhum compromisso é sólido quando não se parte para ele com convicções e uma clara perceção do rumo que se quer seguir e dos limites que não se podem ultrapassar”. (Fernandes, 2008, p. 50) As ideias expressas na presente Dissertação de Mestrado são da inteira responsabilidade do Autor. ____________________________ i) O leitor encontra na contracapa da Dissertação de Mestrado, o perfil de apresentação (resumo do curriculum vitae) do Autor & Orientador (); ii) A estrutura e formatação da Dissertação de Mestrado segue, no geral, as regras estipuladas no Despacho RT-32/2005, de 14 de junho, publicado pela Reitoria da Universidade do Minho (UM), no âmbito da implementação das “Normas de Formatação das Teses de Mestrado e de Doutoramento”; iii) O presente texto da Dissertação de Mestrado foi redigido segundo as regras impostas pelo Novo Acordo Ortográfico da Língua Portuguesa, na sequência da publicação da Resolução do Conselho de Ministros n.º 8/2011, do Diário da República, N.º 17, Série I, de 25 de janeiro de 2011, que determinou a aplicação do Novo Acordo Ortográfico da Língua Portuguesa, a partir de 1 de janeiro de 2012, ao Governo e a todos os serviços, organismos e entidades na sua dependência institucional ou tutela, tais como a Universidade do Minho (UM) | (Fonte: https://www.incm.pt/actos/acordo_ortografico.html); iv) O texto integral da redação da Dissertação de Mestrado, apresenta as diversas fontes de informação bibliográfica referenciadas de acordo com o estilo, geral, recomendado pela Universidade do Minho (UM), no seguimento das diretrizes internacionalmente propostas pela American Psychological Association (APA), isto é, o texto da dissertação encontra-se redigido de acordo com as regras impostas, atualmente, pela referência: APA. (2009). Publication Manual of the American Psychological Association. 6th Edition. Washington (USA): American Psychological Association (APA) | (Fonte: http://www.apastyle.org/); v) A versão final da Dissertação de Mestrado foi publicada após a prestação de Provas Públicas de Defesa: Mestrado, em 26 de novembro de 2015 (provas realizadas pelas 11:00 horas na Escola de Engenharia da Universidade do Minho, em Azurém, Guimarães). O Júri das Provas foi constituído pelo Professor Doutor Eusébio Manuel Pinto Nunes, na função de Presidente, pelo Professor Doutor Paulo Alexandre da Costa Araújo Sampaio, na função de Orientador e, por último, pelo Professor Doutor José Pedro Teixeira Domingues, na função de Arguente, todos os três (3) elementos constituintes do Júri das Provas Públicas pertenciam, à data das provas, ao Departamento de Produção e Sistemas (DPS) da Escola de Engenharia (EEng) da Universidade do Minho (UM). TERMO DE RESPONSABILIDADE. DISSERTAÇÃO DE MESTRADO EM ENGENHARIA INDUSTRIAL DEDICATÓRIA ele filipe, dedica a dissertação de mestrado a todos aqueles … que têm acreditado, ao longo da sua vida … académica & profissional, no(s) seu(s) valor(es), como: homem, amigo, profissional, … à sua querida filha matilde (rosa), à rosa, pais, irmãos, tios, amigos, … aos familiares, professores, colegas, … muito obrigado, pela vossa ajuda, força, incentivo, dedicação e amizade, em mais este (de)grau, marcante da sua vida atual! Regra de São Bento: Ora & Labora iii DISSERTAÇÃO DE MESTRADO EM ENGENHARIA INDUSTRIAL AGRADECIMENTOS Embora a Dissertação de Mestrado seja um trabalho académico de investigação de caráter individual, a sua preparação e realização só foi possível com os contributos dados por várias pessoas e entidades, a quem o autor gostaria de expressar publicamente os seus sinceros agradecimentos. Assim, agradece: ao Professor Doutor Paulo Alexandre da Costa Araújo Sampaio, docente do Departamento de Produção e Sistemas (DPS) da Universidade do Minho (UM), e Orientador da atual dissertação, pela sua visão, orientação, atenção, sabedoria, conhecimento, incentivo, motivação, apoio, disponibilidade, proximidade, companheirismo, amizade, simpatia, paciência, dedicação e, por todas, as sugestões oportunamente feitas durante a orientação do atual trabalho académico; ao Professor Doutor José Manuel Henriques Telhada, docente do Departamento de Produção e Sistemas (DPS) da Universidade do Minho (UM), e Diretor de Curso do Mestrado em Engenharia Industrial (MEI), pela sua dedicação, disponibilidade, proximidade, amizade e atenção, sempre manifestada junto dos alunos, durante a coordenação do curso de mestrado; à Doutora Fernanda Pargana, Secretária Geral do BCSD Portugal – Conselho Empresarial para o Desenvolvimento Sustentável, pela autorização concedida para publicação integral na atual dissertação de mestrado, dos testemunhos citados e publicados por alguns membros do BCSD Portugal, no âmbito da comunicação do “Compromisso com o Desenvolvimento Sustentável”; à Professora Doutora Teresa Cristina Pereira Eugénio, docente do Instituto Politécnico de Leiria (IPL), à Professora Doutora Maria Helena Aguiar Pereira Pestana, docente do Instituto Universitário de Lisboa (IUL), ao Professor Doutor Luís Miguel Ciravegna Martins da Fonseca, docente do Instituto Superior de Engenharia do Porto (ISEP), aos Professores Doutores Manuel Gilberto Freitas dos Santos e Joaquim José de Almeida Soares Gonçalves, docentes do Instituto Politécnico do Cávado e do Ave (IPCA), ao Professor Doutor Manuel Emílio Mota de Almeida Delgado Castelo Branco, docente da Faculdade de Economia da Universidade do Porto (FEP) e, por último, ao Professor Doutor Fernando Carlos Cabrita Romero, docente da Universidade do Minho (UM), pelos importantes esclarecimentos, informação e documentação disponibilizada; ao Dr. Luís Paulo Morais, Diretor Geral (Editor) da organização CEMPALAVRAS – Comunicação Empresarial, Lda., pela informação facultada, ao longo dos últimos anos, onde se destaca a disponibilização anual a título gratuito do Guia de Empresas Certificadas em Portugal (GEC); às Direções Técnicas de todos os Organismos de Certificação, que operam em Portugal, por toda a informação, documentação e esclarecimentos vários, atempadamente disponibilizados; ao corpo docente que lecionou, a todos os colegas que participaram e aos elementos do secretariado do curso de mestrado, pelo apoio, ajuda, proximidade, disponibilidade e amizade; à família, em especial aos seus pais, irmãos e sua esposa Rosa e sua filha Matilde Rosa, pelo amor, ajuda, força, apoio, incentivo e compreensão, sem o qual, tudo isto, não seria possível! iv DISSERTAÇÃO DE MESTRADO EM ENGENHARIA INDUSTRIAL A COMUNICAÇÃO DO COMPROMISSO PARA COM O DESENVOLVIMENTO SUSTENTÁVEL, DAS ORGANIZAÇÕES PORTUGUESAS CERTIFICADAS EM QUALIDADE, AMBIENTE E SEGURANÇA RESUMO Atualmente, as organizações, a nível mundial, procuram, cada vez mais, legitimar perante as partes interessadas a sua atuação responsável nas três dimensões do desenvolvimento sustentável, ou seja, na dimensão económica, ambiental e social. Neste sentido, as organizações portuguesas tem vindo adotar a certificação dos sistemas integrados de gestão (qualidade, ambiente, segurança e saúde do trabalho), como forma de demonstrarem o seu compromisso para com o desenvolvimento sustentável. O objeto de estudo da atual investigação fundamenta-se na comunicação do compromisso para com o desenvolvimento sustentável, no âmbito da análise dos conteúdos estratégicos que são publicados e divulgados no website institucional, por 540 organizações portuguesas certificadas em qualidade, ambiente e segurança. O enquadramento teórico é suportado por três teorias organizacionais: a teoria institucional, a teoria da legitimidade
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