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A Case Study on Service Blueprinting in Travel and Tourism Sector: a Special Reference to the Palace on Wheels
Science, Technology and Development ISSN : 0950-0707 A Case Study on Service Blueprinting in Travel and Tourism sector: a special reference to the Palace on Wheels Rachita Ota*, Sushree Sangita Ray**, Animesh Chandra*** *Asst Professor, Amity Global Business School, Bhubaneswar, **Asst Professor, Amity Global Business School, Bhubaneswar, ***Student, Amity Global Business School, Bhubaneswar ABSTRACT The Indian Travel and Tourism industry has emerged as one of the key drivers of growth among the services sector in India. This paper has been prepared by focusing on the service processes provided by ‘THE PALACE ON WHEELS’, a pioneer of luxury train travel in India. It analyses the existing service blueprint from tourism and travel industry and recommends how to enhance the quality service as well as efficiency level. This service includes both the sections of Industry i.e. travel and tourism. Based on the customer reviews and feedback of the Palace on Wheels, a new service blueprint has been designed which shows the present and potential flaws in the existing process. High participation level from the tourists along with service providers and employees add a new value to the efficiency level of the service quality. KEYWORDS Service, Blueprint, Travel, Tourism, Palace on Wheels INTRODUCTION The Travel and tourism industry is one of the largest service industries in India. Tourism in India has significant potential considering the rich cultural and historical heritage, variety in ecology, terrains and places of natural beauty spread across the country and it also offers geographical diversity, world heritage sites and niche tourism products like cruises, adventure, medical, eco- tourism, etc. -
Railway Zones & Ports in India Assignment.Pages
! Railway Zones & Ports in India 1. Which of the following is the headquarters of the newly established railway zone ‘South Coast Railways’? a) Vishakhapattnam b) Kolkata c) Hyderabad d) Bhubaneswar 2. Which train in India has the longest route length? a) Howrah - Jammu Tawi Himgiri Express b) Kanyakumari - Jammu Tawi Himsagar Express c) Kanyakumari - Dibrugarh Vivek Express d) Guwahati-Thiruvanthapuram Express 3. In which of the following cities are located 3 zonal headquarters of Indian Railways? a) Guwahati b) Mumbai c) New Delhi d) Kolkata 4. Gorakhpur which has the longest railway platform in the world is located in which of the follow- ing states? a) Odisha b) West Bengal c) Uttar Pradesh d) Chhattisgarh 5. Which of the following stations was formerly known as Victoria Terminus? a) Churchgate Railway Station b) Mumbai Central c) Lokmanya Tilak Terminus d) Chhatrapathi Shivaji Terminus 6. Through which of the following group of states does the Konkan Railways run? a) Maharashtra - Karnataka - Andhra Pradesh - Kerala b) Maharashtra - Karnataka - Goa - Kerala c) Maharashtra - Karnataka - Kerala - Tamil Nadu d) Karnataka - Goa - Kerala - Tamil Nadu 7. The headquarters of South-Central Railways is situated at a) Mumbai (CST) b) Chennai c) Secundrabad d) Mumbai (Central) 8. Which state has the longest route kilometers of railway line in India? a) Maharashtra b) Andhra Pradesh c) Rajasthan d) Uttar Pradesh 9. First Indian train was started? a) Kolkata to Mumbai b) Thane to Lucknow c) Mumbai to Thane ! Railway Zones & Ports in India d) Mumbai to New Delhi 10. ________Zone is the largest in India Railway? a) Central Railway b) Northern railway c) Western Railway d) Western Railway 11. -
The Benefits of Luxury Train Travelling
The Benefits of Luxury Train Travelling © Gottfried O. Rieck 2016 Gottfried O. Rieck - From trainee to businessman - More than 50 years rail experience - Realisation of the Majestic Imperator Train de Luxe - International consultant for railway related projects Luxury Trains worldwide E.g. Eastern and Oriental Express – Rovos Rail - South Africa Venice-Simplon Orient Thailand, Singapore Express - Europe Palace on Wheels - India Royal Canadian Pacific - Canada Luxury Trains worldwide Al Andalus - Spain Indian Pacific – Australia Belmond British Pullman – England José Cuervo Express Tequila – Mexiko Belmond Grand Hibernian – Northern Ireland Maharajas’ Express – India Belmond Hiram Bingham – Peru Majestic Train de Luxe – Austria Belmond Northern Belle – Great Britain Palace on Wheels – India Belmond Royal Scotsman – Scotland Prestige Continental Express – Italy Blue Train – South Afrika Pride of Africa, Rovos – South Afrika Danube Express – Europe, Turkey Private Rail Cars – United States Deccan Odyssey – India Pullman Rail Journeys – United States Desert Express – Namibia Rocky Mountaineer – Canada El Expreso de la Robla – Spain Royal Canadian Pacific – Canada El Transcantabrico – Spain Royal Rajasthan on Wheels – India Ghan – Australia Shongololo Express – Africa Golden Chariot – India Swiss Classic Train – Switzerland Golden Eagle – Russia Tren Crucero – Ecuador Imperial Russia – Russia US Rail Vacations – United States Inca Rail – Machu Picchu Train – Peru Majestic Imperator - The Carriages - Six Carriages, all different design Virtual -
Question Bank for LDC Examination General Feature 1. Steep Gradients
Question bank for LDC examination General Feature 1. Steep gradients which need extra engine for hauling is known as a) Pusher gradient* b) Rulling Gradient c) Reasonable gradient d) Momentum gradient 2. Rising gradient followed by a falling gradient is known as a) Rulling gradient b) Momentum gradient* c) Pusher graient d) Aangular gradient 3. The safety in Railway in India is looked after by a) Ministry of Railways b) Commission of Railway Safety* c) Railway Board d) Headquarter Office 4. Longest platform of the world on BG is a) At Sonepur station* b) At Sasaram station c) At Allahabad station d) At Kharagpur station 5. The ruling gradient is 1 in 200 on a section of the BG track. If the track is laid in that place at a curve of 5 degrees then the allowable ruling gradient on the curve will be a) 1 in 16.7 b) 1 and 400 c) 1 in 240 d) 1 in 333* 6. The number of stations on Indian Railways is a) 6000 approximately b) 7070 approximately* c) 8000 proximately d) 9000 approximately 7. Longest tunnel on Indian Railway is a) Kharbude tunnel on Konkan Railway* b) Near Lonavala between Monkey hill and Khandala station c) Kalka Shimla d) Darjeeling hill Railway 8. Longest Railway Bridge on Indian Railway is 1. Sone Bridge at Dehri on Sone* 2. Yamuna Bridge at Kalpi 3. Ganga Bridge near Patna 4. Pamban Bridge 9. Longest passenger train on Indian Railway is 1. Prayagraj Express* 2. Kalka Mail 3. Himsagar express 4. Lucknow mail 10. -
Himsagar Express Special/06318
Sep 28 2021 (09:28) India Rail Info 1 Himsagar Express Special/06318 - COVR - SR MEX/Mukerian to JIND/Jind Junction 8h 4m - 326 km - 14 halts - Departs Tue # Code Station Name Arrives Avg Depart Avg Halt PF Day Km Spd Elv Zone s 1 SVDK Shri Mata Vaishno Devi 22:30 0 1 0 62 NR Katra 2 UHP Udhampur 22:54 22:56 2m 0 1 25 46 660 NR 3 JAT Jammu Tawi 00:05 00:15 10m 0 2 78 76 337 NR 4 KTHU Kathua 01:15 01:17 2m 2 2 154 34 393 NR 5 PTKC Pathankot Cantt 01:58 02:03 5m 1 2 177 72 326 NR 6 MEX Mukerian 02:36 02:38 2m 1 2 217 39 NR 7 JRC Jalandhar Cantt. Junction 04:30 04:35 5m 0 2 290 82 239 NR 8 PGW Phagwara Junction 04:47 04:49 2m 1 2 306 42 NR 9 LDH Ludhiana Junction 05:40 05:50 10m 0 2 342 64 250 NR 10 AHH Ahmedgarh 06:14 06:16 2m 0 2 367 75 256 NR 11 MET Malerkotla 06:32 06:34 2m 1 2 387 18 247 NR 12 DUI Dhuri Junction 07:30 07:45 15m 4 2 404 60 NR 13 SAG Sangrur 08:01 08:03 2m 1 2 420 42 239 NR 14 SFM Sunam 08:21 08:23 2m 0 2 433 68 234 NR 15 LHA Lehra Gaga 08:42 08:44 2m 0 2 454 24 229 NR 16 JHL Jakhal Junction 09:25 09:28 3m 2 2 471 66 NR 17 TUN Tohana 09:39 09:41 2m 2 2 483 82 227 NR 18 NRW Narwana Junction 10:00 10:02 2m 2 2 509 76 NR 19 UCA Uchana 10:14 10:16 2m 0 2 524 63 NR 20 BZO Barsola 10:26 10:28 2m 0 2 535 35 NR 21 JIND Jind Junction 10:42 10:45 3m 0 2 543 85 NR 22 JNA Julana 11:03 11:05 2m 0 2 568 73 225 NR 23 ROK Rohtak Junction 11:31 11:33 2m 1 2 600 86 NR 24 BGZ Bahadurgarh 12:01 12:03 2m 2 2 640 35 220 NR 25 SSB Shakur Basti 12:36 12:38 2m 0 2 659 12 217 NR 26 NDLS New Delhi 13:35 14:00 25m 0 2 671 40 216 NR 27 NZM Hazrat Nizamuddin 14:11 14:13 2m 0 2 678 66 210 NR 28 FDB Faridabad 14:32 14:34 2m 0 2 699 71 NR 29 AGC Agra Cantt. -
Indian Tourism Infrastructure
INDIAN TOURISM INFRASTRUCTURE InvestmentINDIAN TOURISM INFRASTRUCTUREOppor -tunities Investment Opportunities & & Challenges Challenges 1 2 INDIAN TOURISM INFRASTRUCTURE - Investment Opportunities & Challenges Acknowledgement We extend our sincere gratitude to Shri Vinod Zutshi, Secretary (Former), Ministry of Tourism, Government of India for his contribution and support for preparing the report. INDIAN TOURISM INFRASTRUCTURE - Investment Opportunities & Challenges 3 4 INDIAN TOURISM INFRASTRUCTURE - Investment Opportunities & Challenges FOREWORD Travel and tourism, the largest service industry in India was worth US$234bn in 2018 – a 19% year- on-year increase – the third largest foreign exchange earner for India with a 17.9% growth in Foreign Exchange Earnings (in Rupee Terms) in March 2018 over March 2017. According to The World Travel and Tourism Council, tourism generated ₹16.91 lakh crore (US$240 billion) or 9.2% of India’s GDP in 2018 and supported 42.673 million jobs, 8.1% of its total employment. The sector is predicted to grow at an annual rate of 6.9% to ₹32.05 lakh crore (US$460 billion) by 2028 (9.9% of GDP). The Ministry has been actively working towards the development of quality tourism infrastructure at various tourist destinations and circuits in the States / Union Territories by sanctioning expenditure budgets across schemes like SWADESH DARSHAN and PRASHAD. The Ministry of Tourism has been actively promoting India as a 365 days tourist destination with the introduction of niche tourism products in the country like Cruise, Adventure, Medical, Wellness, Golf, Polo, MICE Tourism, Eco-tourism, Film Tourism, Sustainable Tourism, etc. to overcome ‘seasonality’ challenge in tourism. I am pleased to present the FICCI Knowledge Report “Indian Tourism Infrastructure : Investment Opportunities & Challenges” which highlights the current scenario, key facts and figures pertaining to the tourism sector in India. -
Sixteenth Lok Sabha
EIGHTEENTHREPORT STANDINGCOMMITTEEONRAILWAYS (2017-2018) (SIXTEENTHLOKSABHA) MINISTRYOFRAILWAYS (RAILWAYBOARD) TOURISMPROMOTIONANDPILGRIMAGECIRCUIT PresentedtoLokSabhaon ............. LaidinRajyaSabhaon ............. LOKSABHASECRETARIAT NEWDELHI December,2017/Agrahayana,1939( Saka) S.C.R.No.214 Price : R90.00 ©2017B YLOKSABHASECRETARIAT PublishedunderRule382oftheRulesofProcedureandConduct ofBusinessinLokSabha(FifteenthEdition)andprintedby JaincoArtIndia,NewDelhi-110005. CONTENTS PAGE COMPOSITION OF THECOMMITTEE .............................................. (iii) INTRODUCTION ................................................................. (ix) PARTI C HAPTERI Introductory ................................................ 1 CHAPTERII FinancialOverview ........................................ 4 CHAPTERIII TourismPromotionandPilgrimageCircuit ........... 8 CHAPTERIV LuxuryTouristTrains...................................... 16 CHAPTERV OtherInitiatives ........................................... 22 PARTII Recommendations/Observations .............................. 26 ANNEXURES I. DetailsofMoU/AgreementsignedbyIRCTCwithvarious StateAgencies ................................................... 33 II. ItinerariesofvariousLuxuryTouristTrains ................ 40 III. DetailsofcomplementarytravelonPalaceonWheels& RoyalRajasthanonWheels ................................... 42 IV. DetailsofcomplementarytravelonMaharajaExpress ... 48 V. Category-wisedetailsofnumberofstationswithretiring rooms ............................................................. -
Speech of Mamata Banerjee Introducing the Railway Budget 2011-12 25Th February 2011
Speech of Mamata Banerjee introducing the Railway Budget 2011-12 25th February 2011 1. Madam Speaker, I rise to present before this august House the Revised Estimates for 2010-11 and the estimated receipts and expenditure for 2011-12. I deem it an honour to present the third Railway Budget under the kind guidance of the hon'ble Prime Minister. I profusely thank the Finance Minster for his continued support and encouragement to the railways. 2. As the hon’ble members are aware, the wheels of the railways continue to move 24 hours, all 365 days. Railway’s services are comparable to emergency services, required all the time. I am proud of the 14 lakh members of my railway family, who toil day and night with unparalleled dedication. I am also grateful to all passengers without whose cooperation and consideration, we could not have run this vast system. I have also received unstinted support from our two recognised federations and staff and officers’ associations. 3. Madam, rail transportation is vitally interlinked with the economic development of the country. With the economy slated to grow at a rate of 8-9%, it is imperative that the railways grow at an even faster pace. I see the railways as an artery of this pulsating nation. Our lines touch the lives of humble people in tiny villages, as they touch the lives of those in the bustling metropolises. 4. We are taking a two-pronged approach, scripted on the one hand, by a sustainable, efficient and rapidly growing Indian Railways, and on the other, by an acute sense of social responsibility towards the common people of this nation. -
Palace on Wheels Train Brochure
A Week in Wonderland 301 345 9300 / 1866 986 4247 Greenbelt, Maryland 20770, USA www.wtnonline.com A Week in Wonderland 301 345 9300 / 1866 986 4247 Greenbelt, Maryland 20770, USA www.wtnonline.com A Week in Wonderland Palace on Wheels The pioneer of luxury train travel in India, Palace on Wheels evokes the romanticism of the bygone era. Inspired by the way erstwhile kings and rulers of the yore, the train recreates the indulgent experience. The Palace on Wheels was started as a joint venture of Rajasthan Tourism Development Corporation and Indian Railways in 26 January 1982. In 2009, the train was relaunched with new interiors, amenities, cuisines and itinerary. The first of its kind, Palace on Wheels ranks among the best luxurious trains in the world. Awards & Accolades Ÿ The global travel magazine Conde Nast, voted Palace on Wheels as the 4th best luxurious train in the world and best in Asia. Ÿ The PATA Gold Award in 1987. Ÿ Various TV channels like BBC, MTV, ZEE TV, National Geographic and Discovery channel have covered this train in their various shows. 301 345 9300 / 1866 986 4247 Greenbelt, Maryland 20770, USA www.wtnonline.com Cabins The Palace on Wheels have 14 fully air- conditioned coaches and each has a unique name. Every coach is named after the former princely states of Rajputana. The Coaches of the train are decorated in the finesse of the kingdom they are named after. Color themes, handicrafts, painting, furniture and fabrics create the impression of the province. There are 4 twin bedded chambers in each coach. -
Iasbaba 60 Day Plan 2020 –Geography
IASBABA 60 DAY PLAN 2020 –GEOGRAPHY 60 DAYS PROGRAMME-2020 IASBABA IASBABA 60 DAY PLAN 2020 –GEOGRAPHY Q.1) With respect to the seismic waves consider the Following statements: 1. Primary waves travel to and fro in the line of propaGation and travel only in liquid medium 2. Secondary waves travel perpendicular to the line of propagation and they travel both in solid and liquid medium. Which amongst the above statements is /are correct? a) 1 only b) 2 only c) Both 1 and 2 d) Neither 1 nor 2 Q.1) Solution (d) Basic InFormation: • Seismic waves are waves of enerGy that travel throuGh the Earth's layers, and are a result of earthquakes, volcanic eruptions, maGma movement, larGe landslides and larGe man-made explosions that Give out low-frequency acoustic energy. • The place of occurrence of an earthquake is called ‘focus’ and the place which experiences the seismic event first is called ‘epicenter’. • Epicenter is located on the earth’s surface and focus is always inside the earth. • The propaGation velocity of seismic waves depends on density and elasticity of the medium as well as the type of wave. Velocity tends to increase with depth throuGh Earth's crust and mantle, but drops sharply GoinG from the mantle to the outer core. • Seismic waves are Generally divided into 1. Primary waves, 2. Secondary waves and 3. Surface waves. Primary waves: • They are called lonGitudinal waves or compressional waves and are analoGous to sound waves where particles move to and fro in the line of propaGation. • They travel both in solid and liquid medium. -
Geography of World and India
MPPSCADDA 1 GEOGRAPHY OF WORLD AND INDIA CONTENT WORLD GEOGRAPHY ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ INDIAN GEOGRAPHY ❖ ❖ ❖ ❖ ❖ ❖ 2 MPPSCADDA 3 GEOGRAPHY WORLD 1. UNIVERSE INTRODUCTION TO GEOGRAPHY • The word ‘Geography’ is a combination of two Greek words "geo" means Earth and "graphy" means write about. • Geography as a subject not only deals with the features and patterns of surface of Earth, it also tries to scientifically explain the inter-relationship between man and nature. • In the second century, Greek scholar Eratosthenes (Father of Geography) adopted the term 'Geography'. BRANCHES OF GEOGRAPHY Physical Geography Human Geography Bio - Geography Cultural Geography Climatology Economic Geography Geomorphology Historical Geography Glaciology Political Geography Oceanography Population Geography Biogeography Social Geography Pedology Settlement Geography PHYSICAL GEOGRAPHY It deals with the physical environment and various processes that bring about changes in the physical environment on the Earth's surface. It includes: 1. Bio-Geography: The study of the geographic distribution of organisms. 2. Climatology: The study of climate or weather conditions averaged over a period of time. 3. Geomorphology or Physiographic: The scientific study of landforms and processes that shape them. 4. Glaciology: The study of glaciers and ice sheets. 5. Oceanography: The study of all aspects of the ocean including temperature, ocean current, salinity, fauna and flora, etc. 6. Pedology: The study of various types of Soils. 4 HUMAN GEOGRAPHY Human geography deals with the perspective of human and its functions as well as its interaction with the environment. It studies people, communities and cultures with an emphasis on relations of land across space. It includes: 1. Cultural Geography: The study of the spatial variations among cultural groups and spatial functioning of the society. -
VIDYA BHAWAN BALIKA VIDYA PITH शक्तिउत्थानआश्रमलखीसरायबिहार Class 12Th S
VIDYA BHAWAN BALIKA VIDYA PITH श啍तिउ配थानआश्रमलखीसरायबिहार Class 12th Sub. CCA Date 25.06.2021 Teacher name – Ajay Kumar Sharma 1.Which of the following is the longest Railway tunnel in the world? A. Gotthard Base Tunnel. B. Seikan Tunnel C. Yulhyeon Tunnel D. Channel Tunnel Ans: A 2. Who among the following is a first female locopilot (train driver) of the Indian Railways in India? A. Rajashree Sachdev. B. Bhavani Kumari C. Ritu Chauhan. D. Surekha Shankar Yadav (Surekha Yadav) Ans: D 3. Which of the following is the highest railway system in the world? A. Qingzang Railway, China. B. Ferrocarril Central Andino, Peru C. Rio Mulatos-Potosi Line, Bolivia. D. PeruRail, Peru Ans: A 4. Which of the following Railways line runs parallel to the Arabian Sea, offering views along the coast? A. Central Railway. B. Konkan Railway C. Southern Railway. D. Western Railway Ans: B 5. Which of the following railway station has the world's longest railway platform in India? A. Gorakhpur Railway Station. B. Kollam Junction, Kharagpur C. Bilaspur Railway Station. D. None of the above Ans: A 6. Which of the following is the world’s busiest metro system? A. Tokyo Subway, Japan. B. Beijing Subway, China C. Seoul Subway, South Korea. D. Shanghai Metro, China Ans: A 7. Which of the following is the busiest suburban railway network in India? A. Chennai Suburban Railway. B. Lucknow - Kanpur Suburban Railway C. Kolkata Suburban Railway D. Mumbai Suburban Railway Ans: D 8. Who among the following is known as the father of Indian Railways? A.