Passenger Business

The profile of passenger traffic in 2012-13 as compared to 2011-12 is outlined below:

A front view of Bellampally Railway Station-an Suburban Non-suburban Adarsh Station on South Central Railway 2011-12 2012-13 2011-12 2012-13 Passengers originating 4,377 4,477 3,847 3,944 (millions) Passenger kilometres 1,44,057 1,45,654 9,02,465 9,52,449 (millions) Average lead 32.9 32.5 234.6 241.5 (kilometres) Earnings (`in crore) 1,925.65 2,010.44 26,320.78 29,312.40 Average rate per 13.4 13.8 29.2 30.8 passenger kilometre (paise) The overall trend of passenger traffic in the last three years was as follows:

A front view of Katihar Station Building, Northeast Frontier Railway Total Suburban and Non-suburrban 2010-11* 2011-12 2012-13 Passenger earnings @ 25,705.63 28,246.43 31,322.84 (`in crore) Passenger journeys 7,651 8,224 8,421 (millions) Passenger kilometres 9,78,508 10,46,522 10,98,103 (millions) Average lead (kilometres) 127.9 127.2 130.4 * Excluding Metro Railway, @ Excludes earnings of `86.98 crore in 2010-11 pertaining to Metro Railway, Kolkata.

Front view of Patliputra Jn. Building, East Fare Structure Central Railway With effect from 1st April, 2012, the passenger fares of First class, AC 2-Tier and First AC/Executive Classes were increased by 10, 15 and 30 paise per kilometer, respectively. Further, with effect from 22.01.2013, the class-wise passenger fares were increased as per table given below:

S.No. Class Increase in Fare (in paise per pass-km) 1. Second Class Ordinary(Suburban) 02 Paise 2. Second Class Ordinary(Non-Suburban) 03 Paise 3. Second Class (Mail/Express) 04 Paise Low Cost Platform Shelter at platforms on Railway route 4. Sleeper Class 06 Paise

20 ANNUAL REPORT AND ACCOUNTS 2012-13 5. AC Chair Car 10 Paise 6. AC 3-Tier 10 paise 7. First Class 03 Paise 8. AC 2-Tier 06 Paise 9. AC First Class 10 Paise Ticketless Travel

During 2012-13, 17.87 lakh checks were conducted against ticketless/irregular travel (including carriage of unbooked luggage). About 199.80 lakh cases were detected and `622.47 crore were realised on this account. Punctuality

The punctuality of Mail/Express trains (arriving at destinations on right time) during the year 2012-13 was 79% as per Integrated Coaching Management System (ICMS). This computer based on-line system was adopted by Railway Board from January, 2009 for analyzing the Punctuality Performance. Unit Revenue

The average earning per passenger kilometre was 28.52 paise in 2012-13 as against 27 paise in 2011-12. Average revenue for different classes, was as follows:

Earnings per Earnings per Passenger kilometer Passenger journey (Paise) (`) 2011-12 2012-13 2011-12 2012-13 Suburban 13.4 13.8 4.4 4.5 (all classes) Non-Suburban: AC Ist Class $ 249.5 264.1 1,353.1 1,508.6 AC Sleeper 122.6 128.4 923.3 1,048.0 AC 3-Tier 99.8 99.7 749.6 743.8 Ist Class 67.2 68.8 137.2 136.8 AC Chair Car 109.2 104.0 403.8 407.6 Sleeper Class: (i)Mail/Express 32.7 34.5 222.6 259.6 (ii)Ordinary 27.6 28.0 89.7 92.8 Second Class: (i)Mail/Express 22.4 22.6 85.3 80.4 (ii)Ordinary 13.9 14.5 15.3 16.3 Total Non-suburban 29.2 30.8 68.4 74.3 $ Includes Executive Class.

INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2012-13 21 Passenger Service Improvements

During the year 2012-13, Indian Railways introduced extended the run of and increased the frequency of many trains, as given below :

Trains Runs Frequency Total Food Plaza at Andheri Station. Western introduced extended increased Railway Non- 236 including 99 Single 38 trains 373 suburban 34 MEMU/ including 14 (single) DEMU MEMU/DEMU includiung 6 DEMU Suburban 130 (single) 25 (single) 2 (single) 157 Total 366 124 40 530

Catering Services

A new Catering Policy 2010 was issued on 21.07.2010 IRCTC Food Plaza at Central which has revised the role of agency for management of catering Station, Southern Railway services on IR. IRCTC would continue to be a service provider to the IR and is responsible for managing the premium and high end outlets like Food Plazas, Food Courts and Fast Food Units; and institutional catering outside the Railways. During 2012-13, Catering facilities were provided through:

Static Catering units - 10,149 Pantry Cars/Mini pantries - 306 pairs of trains

Tourist Facilitation Centre at Mysore Station Train side vending - 150 trains (which was awarded Tourist Friendly Railway Departmental catering units - 352 Station Award of Union Ministry of Tourism in March, 2013) Catering units under IRCTC - 215 Private/Licensee operated units Under Zonal Railways - 9,903 Private/Licensee under IRCTC - 135 Food Plazas/Fast Food Units/Food Courts - 117 Automatic Vending Machines - 620 Jan Ahaar Units ( low cost/economy) - 51

The sales turnover of departmental catering units during the year 2012-13 rose to `271.83 crore from `250.11 crore in the previous year and licence fee realized from the catering/ Water cooler at a station, South Eastern vending contractors was `229.77 crore in 2012-13 against Railway `220.54 crore in 2011-12.

22 INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2012-13 Rail Tourism Ministry of Railways has taken several important initiatives to promote tourism in the country. These include introduction of new tourist train services on popular tourist circuits in different regions of the country to offer one week’s fully packaged rail travel itinerary inclusive of travel, accommodation, on board catering, on-board and conducted sightseeing tours at the destinations. IRCTC tourism portal www.railtourismindia.com An exterior view of Maharaja Express train provides one- stop solutions to passengers’ travel and tourism requirements including tour packages, special trains, Bharat Darshan, Cab Rentals, Hotel Bookings etc. Luxury Tourist Trains on IR-At a Glance

Name of Intro- Joint No of Period of No. of days Itinerary/Itineraries. train duced Venture coaches operation in Palace on 1982 IR & RTDC 22 (including Sep. to April 7 nights - New Wheels 14 saloons, 2 8 days dining cars a Sawai Madhopur spa car and a Chittaurgarh lounge car) Bharatpur A panoromic view of a Train passing through Deccan 2007 IR & 21 (including Oct. to April 7 days Itinerary 1 Itinerary 2 Pan India Cantilever bridge on Southern Railway Odyssey Government 12 passenger Maharashtra – Mumbai of cars) Goa round Mumbai Aurangabad (Ellora) Maharashtra trip starting Sindhudurg Ajanta Wednesday. Goa Udaipur Vasco Sawai Madhopur - Jaipur Aurangabad(Ellora) Agra Jalgaon-(Ajanta) Delhi & back Nasik Pan India Mumbai. itinerary – 7 nights from Wednesday Golden 2008 IR & KSTDC 18 Sep. to 7 days Bengaluru Bangalore Chariot -thematically March Karnataka Goa Mysore Chennai designed and Karnataka- Hassan Pondicherry coaches and Hospet Thanjavur Kerala Badami Madurai Goa Trivandrum Bengaluru Alleppey Ernakulam Bengaluru Royal 2009 IR & RTDC 22 (including New Delhi 14 passenger Jodhpur A view of Maharaja Express Rang Mahal on Wheels car, one bar car Oct. to April 7 nights-8 days Udaipur one gym cum Chittaurgarh Restaurant spa car) Sawai Madhopur Jaipur Khajuraho Varanasi Agra New Delhi Maharaja 2010 IR & IRCTC 23-including Sep. to April Pan India Itinerary 1 Itinerary 2 Itinerary 3 Express 15 passenger Itinerary of 1.New Delhi 1. Mumbai 1.New Delhi coaches, 7 nights/8 days 2. Agra 2. Bhusawal 2.Jaipur and 3 nights/ 3.Sawai 3. Udaipur 3.Sawai 4 days Madhopur 4. Jodhpur Madhopur 4. Jaipur 5.Bikaner 4.Fatehpur Sikri 5. Bikaner 6.Jaipur 5.Agra 6. Jodhpur 7.Sawai Madhopur 6.Gwalior 7. Udaipur 8.Fatehpur Sikri 7.Khajuraho 8. Mumbai 9.Agra 8.Varanasi 10.New Delhi 9.Lucknow 10.New Delhi Itinerary 4 ( from Itinerary 5 from Sunday Wednesday) 1.New Delhi 1.New Delhi 2.Agra 2.Agra 3.Sawai Madhopur 3.Sawai Madhopur 4.Jaipur 4.Fatehpur Siikri 5.New Delhi An exterior view of train (with 5.Jaipur 6.New Delhi an attendant)

INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2012-13 23

This train was introduced in 1982. After gauge conversion, a new BG rake was introduced from 1996. This luxury tourist train is fully vestibuled, centrally air-conditioned and completely self-sufficient and comprises 14 saloons, 2 dining cars, a Spa

A veiw of Deccan Odyssey Peshwa II car and a lounge car, comprising of 22 coaches. Saloons: The Restaurant saloons are named after the former Rajput States and evoke visions of the royal kingdoms. Each saloon has 4 coupes, done in colours characteristic of that State and highlighted by the emblem of the erstwhile States. Each compartment has an attached bath with running hot/cold water and showers, built- in wardrobes, overhead and night lamps, piped music, reading light and wall-to-wall carpeting, etc. At the end of each coach there is a separate lounge where passengers can relax when they wish to move out of their bedrooms.

An interior veiw of Palace on Wheels Restaurant Dining Cars: The Maharaja and Maharani Restaurants offer seating arranged in groups of two and four near the window. Chefs in the attached pantry prepare gourmet continental and Indian specialties with emphasis on the cuisine of Rajasthan.

Deccan Odyssey

Deccan Odyssey luxury train, introduced in 2007, is one An interior veiw of Palace on Wheels of the ambitious projects of the IR and Maharashtra State. It is Lounge a joint venture between IR and Government of Maharashtra. The objective of running “The Deccan Odyssey” train is primarily to showcase the best of tourism assets of Maharashtra and India.

Saloons: The Deccan Odyssey has 21 coaches out of which 12 are passenger cars and others are Public Coaches. The train has on-board facilities like T.V., Cable connection with central audio disc player, cell phones, Channel Music, Foreign An interior veiw of Conference Hall on exchange facilities etc. Deccan Odyssey

24 INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2012-13

The train, named after the famous Stone Chariot in Hampi, a world heritage site, in Southern India was launched in March 2008. It comprises 18 thematically designed coaches having passenger Saloons, Restaurants, Bar, Gym, Ayurvedic centre, Business centre, etc. with all modern amenities. Its itinerary An interior view of Restro Lounge Sheesh covers timeless historical heritage sites, resplendent places, Mahal on Royal Rajasthan on Wheels wildlife and golden beaches. Royal Rajasthan on Wheels

Indian Railways has introduced Royal Rajasthan-on- Wheels in collaboration with Rajasthan Tourism Development Corporation (RTDC) during January 2009 with upgraded facilities. The upgraded version from Palace-on-Wheels has more luxurious comfort having only 3 cabins in each coach while the super deluxe coach has 2 coupes designed elegantly.

Maharajas’ Express An interior view of Royal Rajasthan on Wheels having large window for an excellent panoramic A luxury tourist train, Maharajas’ Express in association sight with IRCTC has been introduced in March 2010. The Maharajas’ Express is a top end luxury offering from Indian Railways and IRCTC. The train operates on a number of PAN India itineraries. The train consists of 23 coaches. Maharajas’ Express is a fully air-conditioned train consisting of 15 passenger coaches providing four classes of accommodation namely deluxe rooms, junior suites, suites and presidential suites equipped with latest amenities and comforts for a lifetime journey. Other facilities include 2 fine restaurants, a bar car, a conference cum observatory car and a kitchen car. A view of Maharaja Express Presidenial Suite A design marvel, the train offers several unique features from having most spacious cabins to having personal valets attached to each cabin to take care of the guests. State of the art facilities like live TV, Wi-Fi internet, individual temperature control in each cabin, environment friendly toilet system, CCTV cameras in public areas to ensure security, direct dialing telephones to make international calls, make the experience all the more enjoyable. With hair dryers, electronic safe deposit boxes in each room, bath tubs and mini bars (in suites and presidential suite), the train offers almost everything that one would desire to travel in luxury. A view of Maharaja Express Mayur Mahal Restaurant

INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2012-13 25 Buddhist Special Train

The Buddhist Circuit Special Train () comprises of air conditioned coaches. It offers an all inclusive 7 nights / 8 days package covering major destinations related to the life of Lord Buddha and also includes hotel stay and local sightseeing. The itinerary starts from and terminates Scenic —Waterfall near Ukshi Station at New Delhi and covers Bodhgaya, Rajgir, Nalanda, Varanasi, Sarnath, Kushinagar, Lumbini, Sravasti & Agra. It operates from Delhi during October to March every Year. The booking can be done online on www.railtourismindia.com. Bharat Darshan Trains

A special train to enable common man to visit the places of Tourism/Religious /Historical importance in the country at an affordable price was operationalized in 2005. The packages include rail bookings, meals, and sight-seeing at economical rates and provide a single window service for the tourists. This train is operated by IRCTC in association with local Tour Operator. An interior veiw of Lounge on Deccan Odyssey /Steam Train

In 1855, the Fairy Queen rolled out of the erstwhile East Indian Railway. For the first time after 1908, the Fairy Queen rolled again on February 1, 1997 from Delhi to . The steam engine has the oldest working engine in the world. It finds a place in the Guinness Book of World Records and also got the National Tourism Award. The steam train service is being continued with another steam loco. It runs on every 2nd and 4th Saturday for a two-day Fairy Queen the world’s oldest trip from Delhi to Alwar and back during October/November – steam loco in operation February/March every year. It offers 1N/2D all inclusive package besides one way journey with/without sight seeing. It operates in association with RTDC and IRCTC. Indrail Passes: To explore the splendour of multi-faceted India, Indrail Passes provide excellent value for money and enhance the charm of holidays for visitors from abroad. It offers the visitors the facility of unrestricted travel over the entire Indian Railway system within the period of validity of the pass. Tour Packages

Indian Railway Catering and Tourism Corporation (IRCTC) Commuters using smart card recharging Machine at Metro Station, Metro Railway, Kolkata. has developed around 100 tour packages for destinations all

26 INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2012-13 over the country. The packages include confirmed rail bookings, road transfers, hotel accommodation, meals as well as sight seeing at an economical rate and provide single window services for tourists. Seats on various trains are offered by IRCTC for developing tour packages. Passenger Amenities An interior view of Super Deluxe Saloon The allocation under the Plan Head “Passenger on Royal Rajasthan on Wheels Amenities”in 2012-13 was `1,102.40 crore (Budget Estimate) and `767.85 crore (Revised Estimate). During the year 2012-13, 135 stations were identified for development under the ‘ Adarsh Station Scheme’. With this, the total number of stations identified for development under this scheme works out to be 980 up to 2012-13 out of which 728 stations have already been developed till 31.03.2013. During 2013-14, 72 stations have been identified for development as Adarsh stations. Metro commuter using smart token at During the year 2012-13, 85 stations were provided with RFID based Smart Gate, Metro Railway, water coolers, 46 stations were electrified and passenger lifts and Kolkata. escalators were provided at 05 and 14 stations, respectively. Redevelopment of Stations as World class stations

World Class Station is envisioned as a Railway Station which will provide the state-of-the-art facilities to the travelling public suitably adapted to the local conditions on PPP mode by leveraging the real estate potential of the land around and the air space above the station without any cost to railways. The architecture of the station shall reflect the culture and character of the city where it is located and integrates development for a comfortable and efficient passenger experience, ease of movement, security, safety and accessibility in a harmonious and environmentally sustainable way bringing satisfaction and Currency Accepting ATVM at Churchgate, value to the passenger/user. Western Railway yy Segregation of arrival/departure of passengers-No conflict between incoming and outgoing passengers yy Adequate concourse – no overcrowding yy All essential facilities at concourse – catering, small retail, wash rooms, cloak rooms, drinking water, toilets, ATM, Internet and Pharmacy etc. yy Adequate waiting room facilities-ladies Dormitories-transit New AC Waiting Hall at Guwahati Station, hold Northeast Frontier Railway

INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2012-13 27 yy All essential facilities at Entrance such as information and guidance, ticketing etc. yy User friendly signage understandable by all sections of passengers in an intuitive way yy Unifying and integrating both sides of the city yy No congestion on approach roads Passengers using escalator at Metro Station, yy Well illuminated circulating area and sufficient provision Metro Railway, Kolkata for drop off, pick up and parking yy Integration with public transport access to stations yy No parcel obstruction/or movement on the Platform Redevelopment of Stations through Indian Railway Stations Development Corporation Ltd. (IRSDC): As announced in Budget Speech 2012-13, a dedicated organization ‘Indian Railway Stations Development Corporation Ltd. (IRSDC)’ has become operational since May, 2012, for this purpose. Set up as a Joint Venture between IRCON & RLDA, IRSDC has been entrusted with five stations viz. Anand Vihar (Delhi), Bijwasan (Delhi), Chandigarh, Habibganj (Bhopal) and Shivaji Nagar (Pune) in the 1st phase. It is planned to award development contracts for these stations by March, 2014, depending upon timely approval to the Master Plans by local bodies etc. Master Plan of New Delhi and Mumbai CST stations are Ladies Only Counter at CST Mumbai, also being finalized after resolving all related issues. Central Railway Customer Care

IR imparted training to staff which included frontline staff like Station Superintendents, Deputy Station Superintendents, On-Board support staff viz., Train Examiners, Travelling Ticket Examiners, and those manning Enquiry, Reservation, Booking, Parcel Office, 'May I Help You' counters with a view to improve their inter-personal skills and to equip them to deal with the rail customers in a better manner. The programme also aims at increasing the performance level of employees by sensitizing them to the needs of the customers. Passenger Reservation System (PRS)

(i) Passenger Reservation System(PRS): PRS is running at more than 3,139 locations, and is handling per month more than 3,000 trains involving, on an average, 5.43 crore Token system PRS Bilaspur, South East Central Railway passengers with an average earning of `2,643.60 crore. During

28 INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2012-13 2012-13, 190 computerized reservation offices were opened. As on 31st March, 2013, there were 3,019 locations over IR where Passenger Reservation System (PRS) was functional. Some of the above locations have dual purpose Passenger Reservation System-cum-Unreserved Ticketing System (PRS-cum-UTS). The locations include non­-railhead centers like main cities of North- Eastern region, almost 90% of districts, etc. Computerized reservation terminals have been expanded in remote stretches Retiring room at Tinsukia Division, Northeast Frontier Railway also through India Post PRS centers (presently functional at 266 post offices) as well as non-railhead PRS facilities have been extended through State Government and local bodies. In addition, the facility of I-ticket and e-ticket has been made available for all mail and express trains through IRCTC website. The progress of proliferation of PRS locations over the previous years is as indicated below:

No. of PRS locations 2000-01 01-02 02-03 03-04 04-05 05-06 06-07 07-08 08-09 09-10 10-11 11-12 12-13 596 695 849 1013 1137 1244 1410 1634 1721 2061 2355 2829 3019 Absolute Increase 99 154 164 124 107 166 224 87 340 294 474 190 Misting System at Raipur Station, South East Central Railway (ii) Unreserved Ticketing System (UTS): A pilot project was sanctioned for Unreserved Ticketing System in 2002-03 and a nationwide project in 2003-04, UTS is now functioning at more than 5,701 locations with approximately 10,547 UTS counters on Indian Railways. It serves per month, on an average, approx. 62.61 crore passengers earning a revenue of `1,280.73 crores. This covers most of the important stations of IR. In addition, work is in progress at other stations. The progress of proliferation of locations over the previous years is as indicated below: A view of PRS Centre at Chennai Central No. of UTS locations Railway Station, Southern Railway 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 588 828 1,251 2,101 3,614 4,739 5,256 5,619 Absolute Increase 240 423 850 1513 1125 517 363 (iii) Automatic Ticket Vending Machines: So far, 1,029 ATVMs have been installed. Approximately 1,300 more are under procurement and further 3,600 ATVMs are planned for implementation. The ATVMs facilitate purchase of Unreserved tickets, Platform tickets and recharging of Season tickets by the passenger by way of touch screen facility. Thus,

queuing at the counters is significantly reduced during the Passengers inside Metro coach, Metro rush hours. Railway, Kolkata

INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2012-13 29 (iv) Ticketing on Mobile phones: (a)Reserved tickets – The e-tickets for reserved accommodation on trains can be purchased through mobile phones after registering on the IRCTC website www.irctc.co.in. An average 1.49 crore tickets are being issued per month through the internet with average earnings of `1,447.14 crore per month. (b)Booking of reserved tickets through SMS – This facility has also been started by IRCTC from 1st July 2013 on pilot Modular Small PF shelters provided on South East Central Railway. basis. About 250 tickets are being booked per day. (v) SMS updates: SMS updates are sent to all passengers holding e-tickets issued from IRCTC website at the time of booking/ cancellation as well as whenever the status of the waitlisted ticket changes. The facility was started from 16th June 2011. On an average, 7.60 lakh SMSs are being sent every day. Coaching Vehicles

LHB Coaches LHB Coaches Following the introduction of the first rake of indigenously designed LHB coach in December 2003, 18 Rajdhani and 15 trains with conventional ICF design coaches have since been converted to LHB design. Conversion of the remaining Rajdhani/Shatabdi rakes to LHB design is in progress. Coach Upkeep 698 old coaches were given mid-life rehabilitation and 897 coaches were refurbished which brought substantial improvement in the condition of flooring, toilets and other Cleaning through mechanized machines passenger amenities. at all major stations on North Western Railway ‘Clean Train Stations’ Scheme To bring about improvement in en-route cleaning of trains, ‘Clean Train Stations’ scheme was launched to provide mechanized cleaning attention to passing through trains during their halts at selected stations. 33 such Clean Train Stations have been made operational so far. On Board House Keeping Service ‘On Board House Keeping Service’ scheme has also been launched by the Railways in about 393 Mail/Express trains so far

Platform Cleaning work at Katihar Jn., to carry out frequent on board cleaning of Mail/Express coaches Northeast Frontier Railway through professional agencies.

30 INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2012-13 Development of Crashworthy coaches To improve upon the standards of safety, a ‘crashworthy’ ICF coach design in conjunction with a Centre Buffer Coupler(CBC) was evolved. A total of about 530 such crashworthy coaches have been manufactured so far. LHB AC Double Decker coaches introduced first time on In TMR – TRDI section at Chicholi station IR have been provided with crashworthy features. On similar Rail level platform converted into Medium lines, principal design for a crashworthy LHB coach shell has level, South East Central Railway. been developed and one such coach shell manufactured. Crash test for design validation on this coach has been completed at RDSO. Provision of automatic fire and smoke detection system in 20 pairs of long distance trains as pilot project: A pilot project for field trial with fire and smoke detection system was begun in one rake of New Delhi- Bhubaneswar (LHB) on 27.03.2010 and completed on 26.09.2011. The system is still functional in To make alighting and boarding more the same rake. Based on the feed back from the field trial, comfortable in suburban trains of Western RDSO has revised technical specifications . Extended field Railway, Trials being conducted for raising trials, as per revised specification, are planned to be carried platform height out on 750 number of coaches (30 rakes). RCF has installed this system (as per old specification) on one more LHB rake presently running in New Delhi-Jammu Tavi Rajdhani. Procurement as per new specification is under process at RCF. Air conditioned Double Decker Coaches One rake of LHB-FIAT design was inducted by Eastern Railway on -Dhanbad route on 01.10.2011.Then, double decker rakes, with improved design, were introduced A view of Air-conditioned Double Decker between Jaipur and Delhi and; Mumbai and . train introduced to run between Chennai Recently, two more train services have been introduced Central and Bengaluru between Bengaluru and Chennai and; Habibganj and Indore. Setting up of mechanized laundry for washing of linen IR have identified 63 major coaching depot locations to set up mechanized departmental laundry to improve the quality of washing of linen being supplied to the passengers in the trains. 22 such laundries have been commissioned so far. Action is underway for commissioning laundries at other identified Mechanised loundry Bilaspur, South East coaching depot locations as well. Central Railway

INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2012-13 31 Mass Rapid Transit System for Metropolitan Cities

The various MRTS projects in different cities have been summerised as under :

Anticipated S. Year of Year of Sharing Section Kms. Cost No. sanction completion ratio (` in Cr.) Modular Catering Stall at Fatehpur, North Central Railway Metro Railway/Kolkata

Noapara-Netaji Subhash Charndra 1 6.40 184.83 2009-10 2013-14 Railway Airport (mm)

Dum Dum-Noapara-Baranagar 2 5.20 411.06 2009-10 2015-16 Railway (mm) **

3 Noapara-Barasat via Bimanbandar 18.00 2,397.72 2010-11 2015-16 Railway

Baranagar-Barrackpore& 4 14.50 2,069.60 2010-11 2015-16 Railway Dakshineshwar

NSCB Airport-New Garia via 5 32.00 3,161.58 2010-11 2015-16 Railway Rajarhat NCR Scout members helping a patient at Allahabad Station, North Central Railway Joka-Binay Badal Dinesh (BBD) 6 Bagh via Majerhat incl. Joka- 18.72 2,913.51 2010-11 2015-16 Railway Diamond Park Phase-I (mm)

East-West Metro Corridor, Kolkata not yet 7 14.67 4,874.58 2013-14 2016-17 from Howrah-Salt Lake-Maidan decided

Circular Railway-including Extn. 8.80 8 from Remount Road to Santoshpur 573.78 2010-11 not fixed Railway (47.98) via Garden Reach (mm)

Mumbai :

1,814.48 1:2 1 Belapur-Seawood-Uran 27.00 (under 1996-97 not fixed (Rly.&CIDCO) sanction) A view of facility of pre-paid auto and taxi Mumbai Urban Transport Project 1:1 services at a station on South Western Railway 2 59.40 6,220.15 2008-09 2015-16 (MUTP) Phase-II (Rly.&GoM)

Running of 12 car trains on 1:1 3 - 714.10 2012-13 2015-16 Harbour lines (Rly.&GoM)

Chennai:

Extn.MRTS Phase-II from Velachery 1:2 (Rly.& 1 5.00 495.74 2006-07 2013-14 to St.Thomas Mount GoTN)

Hyderabad/Secunderabad :

Hyderabad/Secunderabad Multi 1:2 (Rly.& Model Transport System (MMTS) 101.05 641.1 2012-13 2015-16 GoAP) Phase-II

Water Booth Run by Voluntary Organization at ** Dum Dum -Noapara (2.60km) at a cost of `182.24 crore has been completed on 10.7.2013. Jhansi Station, North Central Railway

32 INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2012-13