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A Case Study on Service Blueprinting in Travel and Tourism Sector: a Special Reference to the Palace on Wheels
Science, Technology and Development ISSN : 0950-0707 A Case Study on Service Blueprinting in Travel and Tourism sector: a special reference to the Palace on Wheels Rachita Ota*, Sushree Sangita Ray**, Animesh Chandra*** *Asst Professor, Amity Global Business School, Bhubaneswar, **Asst Professor, Amity Global Business School, Bhubaneswar, ***Student, Amity Global Business School, Bhubaneswar ABSTRACT The Indian Travel and Tourism industry has emerged as one of the key drivers of growth among the services sector in India. This paper has been prepared by focusing on the service processes provided by ‘THE PALACE ON WHEELS’, a pioneer of luxury train travel in India. It analyses the existing service blueprint from tourism and travel industry and recommends how to enhance the quality service as well as efficiency level. This service includes both the sections of Industry i.e. travel and tourism. Based on the customer reviews and feedback of the Palace on Wheels, a new service blueprint has been designed which shows the present and potential flaws in the existing process. High participation level from the tourists along with service providers and employees add a new value to the efficiency level of the service quality. KEYWORDS Service, Blueprint, Travel, Tourism, Palace on Wheels INTRODUCTION The Travel and tourism industry is one of the largest service industries in India. Tourism in India has significant potential considering the rich cultural and historical heritage, variety in ecology, terrains and places of natural beauty spread across the country and it also offers geographical diversity, world heritage sites and niche tourism products like cruises, adventure, medical, eco- tourism, etc. -
The Benefits of Luxury Train Travelling
The Benefits of Luxury Train Travelling © Gottfried O. Rieck 2016 Gottfried O. Rieck - From trainee to businessman - More than 50 years rail experience - Realisation of the Majestic Imperator Train de Luxe - International consultant for railway related projects Luxury Trains worldwide E.g. Eastern and Oriental Express – Rovos Rail - South Africa Venice-Simplon Orient Thailand, Singapore Express - Europe Palace on Wheels - India Royal Canadian Pacific - Canada Luxury Trains worldwide Al Andalus - Spain Indian Pacific – Australia Belmond British Pullman – England José Cuervo Express Tequila – Mexiko Belmond Grand Hibernian – Northern Ireland Maharajas’ Express – India Belmond Hiram Bingham – Peru Majestic Train de Luxe – Austria Belmond Northern Belle – Great Britain Palace on Wheels – India Belmond Royal Scotsman – Scotland Prestige Continental Express – Italy Blue Train – South Afrika Pride of Africa, Rovos – South Afrika Danube Express – Europe, Turkey Private Rail Cars – United States Deccan Odyssey – India Pullman Rail Journeys – United States Desert Express – Namibia Rocky Mountaineer – Canada El Expreso de la Robla – Spain Royal Canadian Pacific – Canada El Transcantabrico – Spain Royal Rajasthan on Wheels – India Ghan – Australia Shongololo Express – Africa Golden Chariot – India Swiss Classic Train – Switzerland Golden Eagle – Russia Tren Crucero – Ecuador Imperial Russia – Russia US Rail Vacations – United States Inca Rail – Machu Picchu Train – Peru Majestic Imperator - The Carriages - Six Carriages, all different design Virtual -
Multisport Ry India Premiere Inns
THE UPDATED ITINERARY WILL BE EMAILED TOITINE YOU INTERIMWHEN AVAILABLE RA MULTISPORT RY INDIA PREMIERE INNS This will be one epic journey. The colors, sounds, smells, history, culture... A bit overwhelming? Perhaps. But who wants to travel across an ocean to be underwhelmed? Amid the raw energy, peace can be found. In Brahmin temples and quiet desert. And in our luxury hotels—some of the world's finest. Join us. It's time to experience India. 17‐18MINIR1a 3/3/2017 THE UPDATED ITINERARY WILL BE EMAILED TOITINE YOU INTERIMWHEN AVAILABLE RA RY NEVER SUBCONTRACTED We operate our own trips around the globe. That way we control the quality—and we're fully responsible for your great experience. TWO SUPPORT VANS We provide two support vans on all of our trips* so you can count on I have been on several Backroads trips. us to be there when you need us, regardless of the route you take. The trip to India takes First Prize. The flow of trip was amazing...the right mix of THREE LEADERS biking, culture, downtime...it really Our trips have three leaders*, for an average 6:1 guest-to-leader ratio. seems like a dream. I look at my pictures Guests consistently score our leaders 9.7 out of 10, telling us they make and realize how much I am still digesting all the difference. from the trip. Every day was so full. I have already recommended this trip to several of my friends. Thanks for making THOUGHTFUL TRIP DESIGN this trip a highlight of my life. -
Udaipur Isn't Just About Lakes and Palaces. with Ancient Temples And
2 SUNDAY 2 APRIL 2017 travelogue Jag Mandir on Lake Pichola Not just a city of lakes NEEHARIKA SATYAVADA To get a real feel of daipur and its old on /ag Niwas was once the *ummer 2alace >ead back to the city to catch the sunset world charm, take a heritage walk along its of the 0aharanas, it is today the Taj %ake at the Sajjangarh 2alace. This little-known hink Rajasthan and immediately pops winding thoroughfares. Chock-a-bloc with 2alace and the one on /ag Mandir with its palace in the *ajjangarh *anctuary was only into your head a picture of undulating beautiful marble palaces, ancient temples, eight marble elephants, is now a heritage recently opened to the public. >ere, as the Twaves of sand shimmering golden in bright and colourful havelis with facades of property run by the current royal family. sun begins to set, clouds start streaming in, the sun and a row of women all but hidden intricate jharokas, there is a temple at every A boat ride in this 655-year-old lake and coming at you from all sides. Built in 9==? in their bright twirling lehengas and odha- turn and every house along the way has walls a walk in the old part of nis, walking away with pots of water on their adorned with frescos in the city should com- head as thick silver anklets catch the sun on the miniature painting plete your e(ploration a hot windy afternoon. But, you style of the region. of the city, but do not couldn't be more There are boards stop there. -
The Jewels of Rajasthan and Uttar Pradesh”
Teresa Beall Expeditions presents ”The Jewels of Rajasthan and Uttar Pradesh” 15 nights in Northern India November 1-16, 2013 ~ $3629 (Need to depart USA no later than October 30 to arrive New Delhi by November 1) Plus Optional pre/post extensions: 9 nights in Bangalore: Oct 24-Nov 4 ~ by special request 4 days in Udaipur: Nov 16-19 ~ $499 pp 3 days in Varanasi: Nov 19-21 ~ $429 pp (plus $150 flight) "Travel is more than the seeing of sights; it is a change that goes on, deep and permanent, in the ideas of living." – Miriam Beard Teresa Beall Expeditions 530.342.6999 (o) 2724 Pillsbury Road, Chico, California 95973 www.TeresaBeall.com CST License # 207267040 California License # OG82158 Snapshot Overview Interested in an adventure that digs deep into India’s secret side? Join us for a private TBE guided tour that looks right into the country's soul. Of course, you wouldn't want to miss some of the more popular highlights of this remarkable country, either. So we begin in Delhi (Old and New) to see her top monuments, great and small, before heading down to Uttar Pradesh -- Agra, home of the Taj Mahal, where no photograph or description has quite measured up to the beauty of the place when experienced firsthand. Watch as the white marble facade is illuminated at sunrise (and sunset) and examine the Taj’s iconic Mughal architecture. But there’s more to Agra than just the Taj, like the Agra Fort and (for those who want to venture further afar) the Tomb of Itmad-ud-Dualah and the mysterious ghost town of Fatehpur Sikri. -
Newsletter February 2018
Embassy of India, Tokyo NEWSLETTER February 2018 Index Ambassador HE Sujan R Chinoy’s Meetings 3 Seminar on India’s Budget 4 Visit of Parliamentary Delegation from India 4 Visit of Chief Minister of Bihar Shri Nitish Kumar 4 Biannual Reception of Japan India Association 5 Seminars on Economic Opportunities in India 5 Workshop on Arctic Governance 5 Outreach events and Seminar in Kagawa and Ehime Prefectures 5 Meeting with senior management and Indian engineers of Toyo Engineering Corporation 5 Forum 21 Alumni of 2016 batch 6 Visit of Addl DGF(FC) of Ministry of Environment, Forest & Climate Change 6 Interactions by Commerce Wing with Senior Officials of Japanese Companies 6 Japan India High Speed Rail Civil Works and Turnouts Workshop 6 1 Visit to JR-East Staff Training Center and Shinkansen General Rolling Stock Center 7 Interactions with Dedicated Freight Corridor Corporation of India Ltd. (DFCCIL) & JICA 7 QCI examination for Yoga 7 Saraswati Puja 7 School Familiarization Visit by Fourth grade students from Taimei Elementary School 7 School visit by Kudan Junior High School 8 Veda and Sanskrit workshop 8 ICCR Scholarship 2018-19 test 8 Luncheon meeting with Ministry of Internal Affairs and Communication, "Curry Club" 8 Public yoga session in Kitanomaru Park 8 Press Release on the Demise of Padma Bhushan Awardee Mr. Saichiro Misumi 9 Automobile Industry in India 10 Udaipur in Rajasthan – a popular tourist destination in India 12 State Profile: Bihar 23 Trade Fairs & Business Exhibitions in India in February – April 2018 25 Trade Queries from India 27 Photo Gallery 30 “Beauty doesn't need ornaments. -
The City of Udaipur: an Insight Founded by Maharana Udai Singh II
The City Of Udaipur: An Insight by traveldesk Founded by Maharana Udai Singh II in 1568, Udaipur has many legends attached to it. Udai Singh founded this city after Mughal Emperor Akbar besieged his fortress, Chittorgarh. It is believed that a holy man, meditating on the hill near Pichola Lake, advised Udai Singh to set up his capital here. After his death in 1572, Udai Singh was succeeded by Maharana Pratap, the most admired Rajput hero. As you read on this Udaipur city guide further, you will get to know more about this beautiful city. During Maharana Pratap's reign, Udaipur saw a battle being fought with the Mughals at Haldighati in 1576. In the years that followed, there were numerous invasions and battles fought by Mewar. All this came to rest in 19th century with the help of British intervention. A treaty was signed to protect Udaipur from the foreign invaders. After becoming independent, Udaipur merged itself within the union of India. Also known as the Venice of the east, the city Udaipur in Rajasthan, India mesmerizes the tourists with its charm and beauty. Because of many lakes Udaipur, it is sometimes also called the city of lakes. Udaipur travel and tourism will bring you across a number of palaces, rich in architectural beauty. The Lake Palace on Jag Niwas Island in the middle of Pichola Lake, along with the City Palace and the Jag Niwas are some of the famous palaces of the city. Udaipur is also known for its exquisite arts, craft and miniature paintings. Then there is also the famous Shilpgram festival attracting the tourists to Udaipur. -
Final Electoral Roll / Voter List (Alphabetical), Election - 2018
THE BAR COUNCIL OF RAJASTHAN HIGH COURT BUILDINGS, JODHPUR FINAL ELECTORAL ROLL / VOTER LIST (ALPHABETICAL), ELECTION - 2018 [As per order dt. 14.12.2017 as well as orders dt.23.08.2017 & 24.11.2017 Passed by Hon'ble Supreme Court of India in Transfer case (Civil) No. 126/2015 Ajayinder Sangwan & Ors. V/s Bar Council of Delhi and BCI Rules.] AT UDAIPUR IN UDAIPUR JUDGESHIP LOCATION OF POLLING STATION :- BAR ROOM, JUDICIAL COURTS, UDAIPUR DATE 01/01/2018 Page 1 ----------------------------------------------------------------------------------------------------------------------------- ------------------------------ Electoral Name as on the Roll Electoral Name as on the Roll Number Number ----------------------------------------------------------------------------------------------------------------------------- ------------------------------ ' A ' 77718 SH.AADEP SINGH SETHI 78336 KUM.AARTI TAILOR 67722 SH.AASHISH KUMAWAT 26226 SH.ABDUL ALEEM KHAN 21538 SH.ABDUL HANIF 76527 KUM.ABHA CHOUDHARY 35919 SMT.ABHA SHARMA 45076 SH.ABHAY JAIN 52821 SH.ABHAY KUMAR SHARMA 67363 SH.ABHIMANYU MEGHWAL 68669 SH.ABHIMANYU SHARMA 56756 SH.ABHIMANYU SINGH 68333 SH.ABHIMANYU SINGH CHOUHAN 64349 SH.ABHINAV DWIVEDI 74914 SH.ABHISHEK KOTHARI 67322 SH.ABHISHEK PURI GOSWAMI 45047 SMT.ADITI MENARIA 60704 SH.ADITYA KHANDELWAL 67164 KUM.AISHVARYA PUJARI 77261 KUM.AJAB PARVEEN BOHRA 78721 SH.AJAY ACHARYA 76562 SH.AJAY AMETA 40802 SH.AJAY CHANDRA JAIN 18210 SH.AJAY CHOUBISA 64072 SH.AJAY KUMAR BHANDARI 49120 SH.AJAY KUMAR VYAS 35609 SH.AJAY SINGH HADA 75374 SH.AJAYPAL -
Indian Tourism Infrastructure
INDIAN TOURISM INFRASTRUCTURE InvestmentINDIAN TOURISM INFRASTRUCTUREOppor -tunities Investment Opportunities & & Challenges Challenges 1 2 INDIAN TOURISM INFRASTRUCTURE - Investment Opportunities & Challenges Acknowledgement We extend our sincere gratitude to Shri Vinod Zutshi, Secretary (Former), Ministry of Tourism, Government of India for his contribution and support for preparing the report. INDIAN TOURISM INFRASTRUCTURE - Investment Opportunities & Challenges 3 4 INDIAN TOURISM INFRASTRUCTURE - Investment Opportunities & Challenges FOREWORD Travel and tourism, the largest service industry in India was worth US$234bn in 2018 – a 19% year- on-year increase – the third largest foreign exchange earner for India with a 17.9% growth in Foreign Exchange Earnings (in Rupee Terms) in March 2018 over March 2017. According to The World Travel and Tourism Council, tourism generated ₹16.91 lakh crore (US$240 billion) or 9.2% of India’s GDP in 2018 and supported 42.673 million jobs, 8.1% of its total employment. The sector is predicted to grow at an annual rate of 6.9% to ₹32.05 lakh crore (US$460 billion) by 2028 (9.9% of GDP). The Ministry has been actively working towards the development of quality tourism infrastructure at various tourist destinations and circuits in the States / Union Territories by sanctioning expenditure budgets across schemes like SWADESH DARSHAN and PRASHAD. The Ministry of Tourism has been actively promoting India as a 365 days tourist destination with the introduction of niche tourism products in the country like Cruise, Adventure, Medical, Wellness, Golf, Polo, MICE Tourism, Eco-tourism, Film Tourism, Sustainable Tourism, etc. to overcome ‘seasonality’ challenge in tourism. I am pleased to present the FICCI Knowledge Report “Indian Tourism Infrastructure : Investment Opportunities & Challenges” which highlights the current scenario, key facts and figures pertaining to the tourism sector in India. -
The Royal Gangaur by Taj Lake Palace
THE ROYAL GANGAUR BY TAJ LAKE PALACE HISTORY OF THE ‘ROYAL GANGUAR’ _______ Steeped in history, the Gangaur is your chance to relive royal history dating back 150 years. This huge colourful boat once belonged to the Maharana of Udaipur and was used by him and his Maharani to watch the Gangaur festival. Gangaur (Gauri) is an incarnation of Goddess Parvathi, consort of Lord Shiva. A popular festival in Rajasthan, it is believed that during this period Parvati returned to her parental home to bless her friends with marital bliss. She is worshipped by married women, who, just as in Karva Chauth, fast and pray for the longevity of their husbands and unmarried girls for a suitable partner. On the last day women dressed in their finery – traditional Rajasthan costumes and jewellery — take out a procession in Rajasthan’s cities. In Udaipur, a colourful procession on Lake Pichola, with music and dance, ends with fireworks on the banks of the lake. The rulers of the day watched this festival from their royal boat, as the best of delicacies were served to them. There were two Gangaurs belonging to the Maharana, but over the years ended up being rather dilapidated. Word has it that during the shooting of the James Bond film Octopussy, a British naval expert salvaged parts from both to make one workable Gangaur. A LEGACY OF LUXURY A truly memorable experience on the historic Gangaur, the 150-year old boat used by the erstwhile Maharanas THE ROYAL ‘EXPERIENCE’ _______ A starlit night, shimmering, cool waters of a huge lake surrounded on all sides by historical palaces lit seductively, send their shadows dancing in the waters of the lake and weave a magic spell around you, in a 150-year-old royal barge rowed by six men. -
Sixteenth Lok Sabha
EIGHTEENTHREPORT STANDINGCOMMITTEEONRAILWAYS (2017-2018) (SIXTEENTHLOKSABHA) MINISTRYOFRAILWAYS (RAILWAYBOARD) TOURISMPROMOTIONANDPILGRIMAGECIRCUIT PresentedtoLokSabhaon ............. LaidinRajyaSabhaon ............. LOKSABHASECRETARIAT NEWDELHI December,2017/Agrahayana,1939( Saka) S.C.R.No.214 Price : R90.00 ©2017B YLOKSABHASECRETARIAT PublishedunderRule382oftheRulesofProcedureandConduct ofBusinessinLokSabha(FifteenthEdition)andprintedby JaincoArtIndia,NewDelhi-110005. CONTENTS PAGE COMPOSITION OF THECOMMITTEE .............................................. (iii) INTRODUCTION ................................................................. (ix) PARTI C HAPTERI Introductory ................................................ 1 CHAPTERII FinancialOverview ........................................ 4 CHAPTERIII TourismPromotionandPilgrimageCircuit ........... 8 CHAPTERIV LuxuryTouristTrains...................................... 16 CHAPTERV OtherInitiatives ........................................... 22 PARTII Recommendations/Observations .............................. 26 ANNEXURES I. DetailsofMoU/AgreementsignedbyIRCTCwithvarious StateAgencies ................................................... 33 II. ItinerariesofvariousLuxuryTouristTrains ................ 40 III. DetailsofcomplementarytravelonPalaceonWheels& RoyalRajasthanonWheels ................................... 42 IV. DetailsofcomplementarytravelonMaharajaExpress ... 48 V. Category-wisedetailsofnumberofstationswithretiring rooms ............................................................. -
Palace on Wheels Train Brochure
A Week in Wonderland 301 345 9300 / 1866 986 4247 Greenbelt, Maryland 20770, USA www.wtnonline.com A Week in Wonderland 301 345 9300 / 1866 986 4247 Greenbelt, Maryland 20770, USA www.wtnonline.com A Week in Wonderland Palace on Wheels The pioneer of luxury train travel in India, Palace on Wheels evokes the romanticism of the bygone era. Inspired by the way erstwhile kings and rulers of the yore, the train recreates the indulgent experience. The Palace on Wheels was started as a joint venture of Rajasthan Tourism Development Corporation and Indian Railways in 26 January 1982. In 2009, the train was relaunched with new interiors, amenities, cuisines and itinerary. The first of its kind, Palace on Wheels ranks among the best luxurious trains in the world. Awards & Accolades Ÿ The global travel magazine Conde Nast, voted Palace on Wheels as the 4th best luxurious train in the world and best in Asia. Ÿ The PATA Gold Award in 1987. Ÿ Various TV channels like BBC, MTV, ZEE TV, National Geographic and Discovery channel have covered this train in their various shows. 301 345 9300 / 1866 986 4247 Greenbelt, Maryland 20770, USA www.wtnonline.com Cabins The Palace on Wheels have 14 fully air- conditioned coaches and each has a unique name. Every coach is named after the former princely states of Rajputana. The Coaches of the train are decorated in the finesse of the kingdom they are named after. Color themes, handicrafts, painting, furniture and fabrics create the impression of the province. There are 4 twin bedded chambers in each coach.