Issue 20152016 Balance Key data on sustainability within the Lufthansa Group Cover story Changing working environment Contents 1 About this report 2 At a glance 4 The Lufthansa Group / 6 Cover story: Changing working environment 1 / 16 Sustainable Business Practices 18 Strategy and management 21 Stakeholder dialogue 25 Corporate governance and compliance 29 Fleet development 2 / 34 Climate and Environmental Responsibility 36 Strategy and management 41 Fuel consumption and emissions 52 Energy and resource management 58 Active noise protection 61 Commitment to climate research 3 / 62 Product Responsibility 64 Product responsibility at the Lufthansa Group 65 Customer centricity and quality focus 67 CO2 compensation 70 Flight safety and health protection 72 Data protection and data security 74 Germanwings flight 4U9525 4 / 76 Social Responsibility 78 Strategy and management 82 Diversity and equal opportunities 88 Employment policy based on partnership 91 Talent management 92 Health management and occupational safety 5 / 94 Corporate Citizenship 96 Lufthansa Group Social Care 97 Humanitarian emergency aid 100 Social commitment 104 Additional commitment 6 / 106 Service and Information 108 Glossary 114 Editorial information / Contact partner 116 Notes on the scope of consolidation and methodology for calculating absolute and specific consumption and emissions 117 Verification statement Scope 1 - 3 118 Most stringent noise standards for the Lufthansa Group’s fleet 119 The operating fleet of the Lufthansa Group 121 Corporate Responsibility: Prizes, awards and indices About this report // 1 Balance, the Lufthansa Group’s Sustainability Report, informs stake- holders and the interested public about the Group’s goals, activities and advances in the areas of business, social responsibility, environ- ment, product and corporate citizenship. The data presented in this report complements and expands the information contained in the Annual Report 2015. Across the Lufthansa Group, Corporate ted for previous years. There are also cer- forward-looking statements are based on Responsibility is understood to comprise the tain differences in approach compared to all the discernible information, facts and following dimensions: the Annual Report when calculating pas- expectations available at the time. It is senger numbers and their derivative perfor- possible that the Group’s actual results and Economic sustainability mance indicators (see explanations relating development may differ materially from the Corporate governance and compliance to the overview on page 2, At a glance). forward-looking statements implied by the Climate and environmental responsibility forecasts. The Lufthansa Group assumes Social responsibility Publication dates of this report no obligation for and does not intend to Product responsibility Balance, the Lufthansa Group’s Sustain- adapt forward-looking statements to Corporate citizenship ability Report, is published once a year in accommodate events or developments that German and in English. The preceding may occur at some later date. Accordingly, Reporting follows and is oriented by the edition was published on July 20, 2015. it neither expressly nor conclusively internationally accepted G4 Sustainability The Group has regularly reported about its accepts liability, nor does it give any gua- Reporting Guidelines of the Global Reporting environmental performance since 1994 rantee for the actuality, accuracy and com- Initiative. This publication also serves as a and has continuously expanded its reporting pleteness of this data and information. progress report concerning the implemen- to the other dimensions of entrepreneurial tation of the ten principles set out in the responsibility. UN Global Compact, which the Lufthansa Group joined in 2002. The Group deter- Additional information on the Internet mined the significant sustainability issues In addition to this report, the Lufthansa in the framework of a materiality analysis, Group informs readers via the Internet which are based on the results of a stake- about its activities in the area of sustain- holder survey. ability: www.lufthansagroup.com/responsibility Scope of consolidation and comparability Disclaimer in respect of forward- 1 Taken from the Annual Report 2015 of the Lufthansa Unless noted otherwise, the data in this looking statements Group. 2 For the reporting year 2015, the following companies have been included in Balance: Lufthansa report refers to the financial year 2015. You The data included in this report has been (including Lufthansa CityLine, Air Dolomiti and Eurowings), will find explanations concerning the scope collected and processed with the utmost Germanwings, Lufthansa Cargo, Swiss (including Edelweiss of consolidation and calculation methods care. Nevertheless, errors in transmission Air) and Austrian Airlines. Excluding the services of third parties as Lufthansa can influence neither performance used to determine the absolute and speci- cannot be ruled out entirely. Information nor the equipment operated (see also table “Share of third fic resource consumption at the Lufthansa published in this report with regard to the parties” on page 43). 3 Types of flights taken into account: all scheduled and charter flights. 4 See also table “Fuel Group on page 116. This report covers the future development of the Lufthansa Group consumption” on page 43. 5 Balance: segments (operational activities of the Lufthansa Group. Reporting and its subsidiaries consists purely of fore- perspective); Annual Report: distance (customer perspective). restricted to individual Group companies is casts and assessments and not of definitive One distance can include several segments, e.g. in the event of stops en route. 6 Balance: on the basis of all passengers indicated in the copy. Due to changes in historical facts. Its purpose is exclusively aboard; Annual Report: on the basis of all revenue passengers. the portfolio over recent years, the figures informational, identified by the use of such 7 Companies referred to as in 2, but including the services of third parties, as these contribute to the Group’s results. for personnel and environmental perfor- cautionary terms as believe, expect, fore- Types of flights as in 3, but including ferry flights, as these mance cited in this report are only to a cast, intend, project, plan, estimate, count represent costs. limited extent comparable with those repor- on, can, could, should or endeavor. These At a glance // 2 Business performance data 1 2015 2014 Change Revenue million € 32,056 30,011 + 6.8 % of which traffic revenue million € 25,322 24,388 + 3.8 % EBIT million € 1,676 1,000 + 67.6 % Adjusted EBIT million € 1,817 1,171 + 55.2 % EBITDA million € 3,395 2,530 + 34.2 % Net profit/loss for the period million € 1,698 55 + 2,987.3 % Total assets million € 32,462 30,474 + 6.5 % Cash flow from operating activities million € 3,393 1,977 + 71.6 % Capital expenditure (gross) million € 2,569 2,777 – 7.5 % Equity ratio percent 18.0 13.2 + 4.8 PP Personnel data 2015 2014 Change Number of employees (on December 31, respectively) 120,652 118,781 + 1.6 % of these, in Germany 66,920 67,155 – 0.3 % of these, outside Germany 53,732 51,626 + 4.1 % Staff costs million € 8,075 7,335 + 10.1 % Revenue/employee thousand € 268 252 + 6.3 % Staff costs/revenue percent 25.2 24.4 + 0.8 PP Average age years 42.3 42.3 ± 0.0 years Part-time ratio, absolute percent 28.8 28.0 + 0.8 PP Part-time ratio, men percent 14.9 14.3 + 0.6 PP Part-time ratio, women percent 45.7 45.0 + 0.7 PP Share of women in management (Germany) percent 16.2 16.0 + 0.2 PP Share of women in management (worldwide) percent 14.9 14.2 + 0.7 PP Environmental data 2, 3 2015 2014 Change Resource consumption Fuel consumption 4 tonnes 8,947,766 8,825,744 + 1.4 % Fuel consumption, specific, passenger transportation l /100 pkm 3.84 3.84 ± 0.0 % Fuel consumption, specific, freight transport g / tkm 225 221 + 1.9 % Emissions Carbon dioxide emissions tonnes 28,185,463 27,801,092 + 1.4 % Carbon dioxide emissions, specific, passenger transportation kg /100 pkm 9.69 9.69 ± 0.0 % Nitrogen oxide emissions tonnes 135,447 132,257 + 2.4 % Nitrogen oxide emissions, specific, passenger transportation g /100 pkm 46.3 45.8 + 1.1 % Carbon monoxide emissions tonnes 19,137 19,251 – 0.6 % Carbon monoxide emissions, specific, passenger transportation g /100 pkm 7.1 7.3 – 2.6 % Unburned hydrocarbons tonnes 1,858.8 1,952.5 – 4.8 % Unburned hydrocarbons, specific, passenger transportation g /100 pkm 0.7 0.7 – 5.7 % Transport performance data Balance 2, 3 ± 2014 Annual Report 7 ± 2014 Flights 5 931,188 – 2.4 % 1,003,660 + 0.2 % Passengers carried 6 104,558,264 + 0.5 % 107,679,000 + 1.6 % Freight and mail carried tonnes 1,861,205 – 3.1 % 1,864,078 – 3.1% Seat kilometers offered, SKO million pkm 270,803 + 1.7 % 273,975 + 2.2 % Freight tonne kilometers offered, FTKO million tkm 14,619 + 2.2 % 14,971 + 2.1 % Tonne kilometers offered, TKO million tkm 41,702 + 1.9 % 42,424 + 2.1 % Passenger kilometers transported, PKT 6 million pkm 223,761 + 2.0 % 220,400 + 2.7 % Freight tonne kilometers transported (incl. third-party performance), FTKT million tkm 9,173 – 2.5 % 9,930 – 3.1% Tonne kilometers transported, TKT million tkm 31,623 + 0.7 % 31,518 + 0.7 % Sustainability Report Balance // Issue 2016 // Lufthansa Group // 3 Dear Readers, This latest issue of Balance marks our 22nd year of reporting on the wide range of activities and initiatives that we undertake and implement every day to ensure the sustainability of our entrepreneurial actions. More than two decades ago, we were still among the pioneers with this kind of reporting. In the future, the disclosure of information about non-financial measures and ratios will be legally binding in the European Union for listed companies as well as others. The fact that Lufthansa has published this report since 1994 demonstrates that we are innovative trailblazers in this area as well.