Otemachi Building, 6-1, Otemachi 1-chome, Chiyoda-ku, Tokyo 100-8133, Japan http://www.mec.co.jp/index_e.html ANNUAL REPORT2013
Approx. 296m Approx. 240m Approx. Approx. 205m 180m
Approx. 36m Approx. 20m
Yokohama Landmark Tower Sunshine 60 McGraw-Hill Building Marunouchi Building Paternoster Square Mitsubishi Ichigokan ANNUAL REPORT
This report is printed using paper that con- This report has been prepared using tains raw materials certified by the Forest 100% vegetable ink. Every effort is Stewardship Council (FSC)®. FSC ® certifi cation made to contain the incidence of vol- Fiscal Year ended ensures that materials have been harvested atile organic compounds (VOCs) and from properly managed forests. to preserve petroleum resources. Printed in Japan 2013 March 31, 2013
113mec_ar表紙英文0815_初戻P.indd3mec_ar表紙英文0815_初戻P.indd 11-2-2 113/09/063/09/06 16:3716:37 MITSUBISHI ESTATE CO., LTD. ANNUAL REPORT 2013 1
A Love for People A Love for the City
Forever Taking on New Challenges–The Mitsubishi Estate Group
Our wish is to provide people who live in, work in and visit the city with enriching and fulfi lling lives, full of stimulating opportunities to meet.
The Mitsubishi Estate Group has always pursued the genuine value sought by people in the environments and services it provides. With an eye to the future, we carefully listen to each and every customer, and create the true value they seek.
We wish to share with our customers the inspiration and passion we derive from our work. We will constantly take on new challenges to achieve this vision, and through it, we will continuously evolve.
This aspiration will always drive our growth.
Contents
2 An Interview with the President 6 Business Information 21 CSR Management / Operating Results 54 Principal Mitsubishi Estate Group Companies 56 Corporate History 57 Corporate Information 2 MITSUBISHI ESTATE CO., LTD. ANNUAL REPORT 2013 3 An Interview with the President
Guided by a growth strategy that is grounded in the strength of our human resources, we will ramp up efforts to orchestrate comfortable cities for the future and create ideal urban environments worldwide.
Established in 1937, Mitsubishi Estate Co., Ltd. has a long history of excellence as a compre- hensive real estate company. As a group, our basic mission is to “contribute to society through urban development.” Our activities are wide ranging and include the development, leasing, and management of office buildings and commercial properties, typifi ed by the cluster of buildings in Tokyo’s Marunouchi district, the development of real estate for investment purposes, the development and sale of residential properties, design supervision, and real estate brokerage ser- vices. Indicative of its long-term approach toward the development of its business and strategies, the Mitsubishi Estate Group has successfully nurtured the Marunouchi district in Tokyo from its purchase as a wilderness area in 1890 into one of the world’s leading commercial centers. Rather than rest on its laurels, the Group put in place “BREAKTHROUGH 2020: Orchestrating comfortable cities for the future—we create ideal urban environments world- wide,” a new medium- to long-term management plan, in the fi scal year ended March 31, 2012. Working in unison, the Group is committed to achieving this plan and realizing what we ideally see as the Group in ten years’ time.
President & Chief Executive Offi cer Mitsubishi Estate Co., Ltd. 4 MITSUBISHI ESTATE CO., LTD. ANNUAL REPORT 2013 5
Please provide us with an overview of results of fi scal 2013 (the fi scal year ended March 31, 2013) and an outline of the issues you expect to What are the growth strategies of the confront in fi scal 2014. Mitsubishi Estate Group?
In fi scal 2013, the Mitsubishi Estate Group con- throughout the real estate market entered a that our consistently earnest marketing efforts I fi rmly believe that a company’s strength rests Otemachi Chain Redevelopment Project, and fronted an extremely harsh operating environ- recovery phase from the second half of the will in time bear fruit. On this basis, we antici- on the strength of its people. With this in mind, the tentatively named Marunouchi 3-2 Project. ment. Our results were negatively impacted by fi scal year under review. For example, the sup- pate a substantial year-on-year surge in a workplace environment that motivates While continuing to upgrade the quality and such factors as fi nancial instability in Europe ply of new large-scale offi ce buildings in cen- income in fi scal 2014. This confi dence is par- employees to carry out their daily duties with functionality of the Marunouchi district, our and a slowdown in the rate of economic tral Tokyo has tapered off. Demand for offi ce ticularly strong in our Residential Business pride is essential to consistently enhancing tangible development endeavors will be com- growth in China. In addition to corrections fol- space by the corporate sector is steadily rising activities. Our determined efforts to reduce corporate value and the satisfaction of stake- plemented by a focus on such intangible fi elds lowing the sale of large-scale properties in fi s- in line with the positive turnaround in eco- costs following the launch of Mitsubishi Jisho holders. Taking this one step further, fostering as the environment and information as a part and related activities in a never-ending pursuit cal 2012, we recorded an extraordinary loss in nomic conditions in Japan. As a result, signs Residence Co., Ltd. are fi nally showing signs human resources and building a dynamic of efforts to counter competition from other of lifelong customer value. connection with the reconstruction of several of improvement in the supply and demand of success and we anticipate our activities in workplace environment are therefore of criti- international cities, including Singapore and In addition, considerable weight will be offi ce buildings. Accounting for these and balance are becoming increasingly evident. this area will gather considerable momentum cal importance. Accordingly, our fi rst growth Hong Kong. placed on our overseas business development other factors, the Mitsubishi Estate Group Turning to the condominium market, condi- in fi scal 2014. In the Building Business, how- strategy lies in ensuring these two key require- In the Residential Business, we integrated activities, a key component of our medium- to reported a substantial year-on-year decline in tions remain fi rm. This refl ects the underlying ever, improvements in the offi ce building mar- ments are recognized throughout the Group. the residential development and sales opera- long-term management plan. Building on our both revenues and income. strength of continued volume zone sales tar- ket are yet to contribute fully to the Group’s Having put in place this vital infrastructure, tions of Mitsubishi Estate, Mitsubishi Real many years of experience and a proven track On a more positive note, conditions geting fi rst-time buyers. At the same time, the performance. While we project a substantial we are making steady progress toward identi- Estate Services Co., Ltd., and Towa Real Estate record of business expansion in North America weak yen and robust stock prices at the increase in operating income on the back of fying and carrying out specifi c growth strate- Development Co., Ltd. in January 2011, and and the United Kingdom, we will extend into beginning of 2013 fueled a recovery in the an upswing in property sales in fi scal 2014, gies. Moving beyond the fi rst stage launched Mitsubishi Jisho Residence Co., Ltd. new business domains, including Asia, where sale of higher priced properties. In the real growth in mainstay offi ce leasing income will (1998-2007) of our key Marunouchi together with The Parkhouse condominium many countries continue to exhibit marked estate investment market, trends were buoyed remain limited. Looking ahead, we will chan- Redevelopment Project, we are currently pro- brand. While it took us a little time to fully rates of economic growth. We are confi dent by the infl ow of funds from overseas. This has nel our energies toward early improvements in ceeding smoothly with the second stage harness the benefi ts of integration, we have that the expertise we have gained from carry- triggered a period of active buying and selling. new building utilization rates and the increased (2008-2017). In 2012, the second project of fi nally solidifi ed the necessary organizational ing out the Marunouchi Redevelopment and While recognizing that the Group’s results profi tability of existing buildings. In this latter the second stage, the Marunouchi Eiraku structure, and anticipate signifi cant contribu- other projects are in high demand by markets will not immediately benefi t from improve- case, we will work to revise rents and redou- Building and third project, Otemachi Financial tions to income in fi scal 2014. Looking ahead, around the world. While meeting this ments in market conditions, we are confi dent ble efforts toward reducing costs. City, were completed in January and October, the Group will continue to work in unison, demand, we will look to bring back the expe- respectively. Moving forward, we are stead- focusing on the development and sale of con- rience garnered overseas to enrich our activi- fastly pursuing several new development proj- dominiums. Every effort will be made to ties in Japan. ects, including the tentatively named strengthen the Group’s logistics, leasing, Please tell us more about “BREAKTHROUGH 2020,” your medium- to Otemachi 1-1 Project, the third phase of the management, custom-built housing, renovation, long-term management plan.
In “BREAKTHROUGH 2020,” we fi rst and • Management & Services Business: foremost lay out the values and code of con- The Business group where Mitsubishi Investment & Development duct that our employees should abide by, spe- Estate offers customers added value Business Commercial Property In closing, is there any message that you would cifi cally, fi ve values and fi ve actions. Then, through professional services, Marunouchi Development & Redevelopment roughly dividing the Group’s business domains we set forth our aim to reinforce our value Investment Business like to convey to stakeholders? into the: chains by closely linking the two business • Investment & Development Business: domains. Fully leveraging these value chains, the Residential International The Mitsubishi Estate Group has identifi ed “A I am confi dent in our ability to overcome diffi - Business Business The Business group where Mitsubishi aim of the Group’s medium- to long-term man- Love for People, A Love for the City—Forever culties in our operating environment. Estate invests in development projects, agement plan is to cement its No. 1 position in Taking on New Challenges” as its corporate Together, each and every member of the the investment and development business fi elds. brand slogan. Group will do their utmost to realize our Synergies This slogan encapsulates our beliefs and established growth strategies. As we work Five “Values” Five “Actions” values, such as honesty and trust, our orienta- toward achieving our goals, we would like to “Innovative” Continue to take on challenges as an innovative urban developer Management & Services tion toward our customers, commitment to thank all our stakeholders and kindly request Business value creation, and our willingness to confront their continued support and understanding. Aim for sustainable growth through advanced “Eco-conscious” environmental initiatives Shopping Investment challenges. In staying true to these values, PM & Leasing Centers Management “Customer-oriented” Always think about customer value from a customer perspective Architectural Develop HR, structure and businesses suitable for global operations Brokerage and “Global” Design & Hotels Other Services Engineering “As One Team” Unite as one team and strive to realize BREAKTHROUGH 2020 6 MITSUBISHI ESTATE CO., LTD. ANNUAL REPORT 2013 7 Business Information
Investment Management Architectural Design Hotel Business Business & Engineering 3.0% 0.7% 2.0% Hotel Business segment revenues are derived Otemachi Financial City Investment Management Business Architectural Design & Engineering from the operation of Royal Park Hotels and This project entailed the redevelopment of a segment revenues are derived from segment revenues are derived from related activities. Building Real Estate Services site that housed the JA Building, Keidanren the management of real estate for the architectural design and engi- Kaikan, and Nikkei Building prior to their investment purposes and other neering services provided to con- demolition. Reconstruction has been com- types of assets. struction and civil engineering 2.8% Business pleted on a facility that contains multiple offi ces and retail stores. In addition to its projects and related activities. Real Estate Services segment revenues are large scale, this development represents a derived from real estate brokerage and related new landmark structure in the Otemachi services. area, distinguished by its outstanding envi- ronmental and disaster prevention features. International Business Other Enhancing Urban 6.4% 0.5% Functions from International Business seg- 1 ment revenues are derived from real estate develop- an Area ment and leasing activities Consolidated Sales Breakdown in fi scal 2013 as well as related operations Management in the United States, the United Kingdom and Asia. 927.1billion yen Perspective The Building Business primarily undertakes the development, leasing and property manage- ment of offi ce buildings in Japan’s major cities. It also han- dles the management of large- scale shopping centers, the operation of parking lots, and the operation of district heating and cooling services throughout Building Business Residential Commercial Property International Japan. In addition to ensuring Business Development & Business advanced preparedness against Investment Business disasters, the business places p7 p9 p10 p12 p14 considerable weight on environ- Building Business Retail Property Business mentally friendly activities as a part of ongoing efforts to enhance urban functions from Investment Architectural Hotel Real Estate Business Development, an area management perspec- Management Design & Business Services Consulting & tive. Business Engineering Solutions Group p16 p17 p18 p19 p20 Revenue from operations (left scale) Operating income (right scale)
Commercial Property (Millions of yen) (Millions of yen) Development 600,000 200,000 & Investment Business 480,000 160,000 5.3%
360,000 510,850 120,000 Commercial Property Development
& Investment Business segment 442,748 Residential Business Building Business 146,007 revenues are derived from the 240,000 80,000 development of real estate for investment purposes and related 33.0% 46.3% 107,667 activities. Residential Business segment revenues are derived from the Building Business segment revenues are derived 120,000 40,000 construction and sale of condominiums, single-unit homes, mainly from building development and leasing in and residential and commercial lots. This segment is also Japan. This segment is also engaged in building engaged in the management of condominiums and homes, management, as well as parking facilities, district along with leisure and other-related businesses. heating and cooling, and other operations. 002012/3 2013/3 8 MITSUBISHI ESTATE CO., LTD. ANNUAL REPORT 2013 9
Promoting the Second Stage of The latter of these two properties falls within the Marunouchi Redevelopment Otemachi Chain Redevelopment Project. Positioned Mitsubishi Estate is going beyond the role of devel- as the fourth project of the second stage of the Marunouchi Redevelopment Program, the Otemachi Retail Property Group oper to that of producer, as it maximizes the full potential of the Marunouchi area and delivers new 1-1 project (tentative name) is currently in progress functions that meet the business needs of today and with construction being carried out under an inte- Active Expansion of the Retail Property tomorrow. In 1998, we commenced the fi rst stage, grated development plan on the Resona Maruha covering a period of 10 years, of Marunouchi Building and The Bank of Tokyo-Mitsubishi UFJ Business throughout Japan Redevelopment. Beginning with the completion of Otemachi Building. the Marunouchi Building in 2002, a total of six new Based on the achievements of the fi rst stage of In its retail property business, Mitsubishi Estate is pushing ahead with the buildings have been completed, including the Shin- the Marunouchi Redevelopment Program, the second development of various types of retail properties that match the unique fea- Marunouchi Building. stage is designed to encompass broader and more tures of each area. The Mitsubishi Estate Group continuously engages in In 2008, we pushed ahead with the second comprehensive plans to further rejuvenate the facility planning, development, tenant leasing and management operations stage. The fi rst project of the second stage consisted Otemachi, Marunouchi, and Yurakucho districts. As through its comprehensive business structure. of the Marunouchi Park Building and Mitsubishi the benefi ts of development ripple across the area as Ichigokan in April 2009. In January 2012, we wit- a whole, we anticipate the city’s functions and per- nessed the completion of the second project, the formance to more than rival those of major interna- Marunouchi Eiraku Building, followed by the third tional cities worldwide. project, Otemachi Financial City, in October 2012. The Commercial Asset Development Shisui PREMIUM OUTLETS opened in April Department is mainly engaged in the recon- 2013 and offers easy access from central Tokyo MARK IS Shizuoka MARK IS Minatomirai struction of buildings held by the Company. At and Chiba Prefecture. Travel time by car is Opened on April 12, 2013, the large- Opened on June 21, 2013, this facility any one time, the department is actively pro- about 50 minutes from central Tokyo and scale shipping center offers seven will comprise six fl oors above ground Shisui PREMIUM OUTLETS moting several building development plans about 10 minutes from Narita Airport. Visitors fl oors above ground with a total fl oor and four fl oors below ground. Shop Opened on April 19, 2013, this is the ninth facility and retail store space of approxi- floor space will come in at around The Otemachi 1-1 Project simultaneously. It is not uncommon for a plan can also take a bus from Shisui Station on the under the PREMIUM OUTLETS brand name. Located mately 36,000 tsubo and 11,000 13,000 tsubo with total fl oor space of (Tentative Name) to extend over 10 years from negotiations JR Line or Keisei Shisui Station on the Keisei in Shisui-machi, Inba-gun, Chiba Prefecture, this tsubo, respectively. With convenient approximately 35,100 tsubo. The clos- The project entails the reconstruction with rights holders and related parties to Line. Shisui PREMIUM OUTLETS covers a site complex boasts total store fl oor space of approxi- access, MARK IS SHIZUOKA is about est railway station is Minatomirai on mately 21,700m2. Together with eight stores that a three-minute walk from the JR the Yokohama Minatomirai Line, with of two offi ce buildings according to a 2 single harmonized development plan. deliberations with public authorities, the clo- area of approximately 420,000m , which is are opening for the fi rst time in Japan, this develop- Higashi Shizuoka Station, four min- direct access from the fourth under- Every effort is being placed on ensur- sure of existing buildings, demolition, and the larger than Gotemba PREMIUM OUTLETS, and ment opened with a total of 121 stores, the largest utes on foot from Yunoki Station on ground fl oor. The facility is also eight number of any PREMIUM OUTLETS at the time of ing an optimal urban environment eventual construction of new buildings. offers parking for as many as 5,500 cars. the Shizuoka Railway Line, and fi ve minutes on foot by moving walkway while promoting distinctive business opening. minutes from Naganuma Station. to JR Sakuragicho Station. operations and support activities as Over the past 15 years, the face of the The facility was designed with an art deco well as eco-friendly and disaster pre- Otemachi, Marunouchi, and Yurakucho dis- theme that is reminiscent of American cities of vention features commensurate with tricts has changed dramatically. In addition to the 1930s, with the dining pavilion patterned Otemachi as a leading international fi nancial district. a signifi cant number of new offi ce buildings, on an airport. With the goal of creating an the area has welcomed new commercial and environment pleasing to overseas visitors, the Offering New Value by Creating Ideal area management perspective, Mitsubishi Estate is retail facilities, hotels, art galleries, and day- facility features a shuttle bus to Narita Airport, Urban Environments — for People and focusing on operations that realize intangible bene- care centers for children. More than just offi ce covered bus stops extending a full 250 meters, Cities fi ts. buildings that bring millions of workers to the foreign exchange and fl ight information ser- Creating new value through our retail property busi- In projects outside the Marunouchi area, we area each day, the Otemachi, Marunouchi, and vices, and full-time staff capable of providing ness, synchronizing people’s lifestyles with “urban opened MARK IS Shizuoka (Shizuoka City, Shizuoka Yurakucho districts attract a diverse range of multilingual assistance. heartbeats,” the Mitsubishi Estate Group orchestrates Prefecture), the first independent retail property visitors both during the day and night. From popular select shops to stores spe- ideal urban environments that maximize cities’ value under the core MARK IS brand, in April 2013. This Catering to the needs of shoppers, people out cializing in domestic and overseas fashion and the quality of living for everybody who lives and was followed by the opening of MARK IS Minatomi- for a stroll, and art lovers alike, this area is brands, sporting and outdoor goods, and life- works in them as well as for those who visit. rai (Yokohama City, Kanagawa Prefecture) in June vibrant with life. style items, not to mention restaurants offer- Since the 1989 opening of the Tenjin MM Building 2013. In addition, Mitsubishi Estate launched the Cities inherently provide a place for people ing exclusive menus featuring local specialties, SHISUI PREMIUM OUTLETS (Shisui-machi, Inba-gun, to assemble and, through mutual exchange Shisui PREMIUM OUTLETS provides a rich line- (IMS) in Fukuoka Prefecture, retail property operations and the sharing of experiences, to inspire one up of shopping experiences, and visitors are have become a full-blown business with numerous Chiba Prefecture) in April 2013. another. As we work to develop the city dis- invited to fi nd their own particular favorite. projects completed, including the Yokohama Landmark Mitsubishi Estate will continue to focus on three tricts of the future, we will integrate a diverse Tower and the Marunouchi Building. types of retail properties: those in Marunouchi, cen- range of ideas that incorporate environmental Kazutoshi Hatasue In its efforts to create a more appealing city, tered on the Marunouchi Building; urban- and subur- and disaster prevention concerns to build bet- Assistant Manager Mitsubishi Estate has continued to raise the value of ban-type retail properties focusing mainly on the Development MARK IS series; and outlet facilities developed by ter urban environments. Mitsubishi Estate·Simon Co., Ltd. retail facilities in the Marunouchi area. To this end, we opened iiyo!! (a commercial zone in the Mitsubishi Estate·Simon Co., Ltd., which became a Yuko Koibuchi Marunouchi Eiraku Building), the seventh facility consolidated subsidiary in March 2009. Maintaining Deputy General Manager Mitsubishi Ichigokan operated by the Group, in March 2012. Along with this focus, the Company will promote a variety of Commercial Asset Development Department Mitsubishi Ichigokan has been completely restored to its former 1894 glory as the fi rst offi ce building in Marunouchi. Today, this Mitsubishi Estate Co., Ltd. such infrastructure development, the Company is fer- projects across Japan with an eye to business devel- building is functioning as a key culture and arts complex for expanding the area’s cultural horizons. vently carrying out promotional activities. From an opment as it cultivates global markets going forward. 10 MITSUBISHI ESTATE CO., LTD. ANNUAL REPORT 2013 11
Residential Sales Business Residential Leasing Business With the overarching vision “Always, new joy in daily Mitsubishi Estate is engaged in residential leasing Residential life,” Mitsubishi Jisho Residence Co., Ltd. maintains a activities focusing mainly on the PARK HABIO brand sincere commitment to the building of homes and located within the Tokyo Metropolitan area. With 32 Business continues to employ an integrated production and properties already completed, the Company will con- sales structure as it focuses on the voices of its cus- tinue to provide high-quality condominiums for leas- tomers. We intend to maintain an unwavering focus ing purposes. on addressing the diverse needs of our customers as we work toward becoming a leading company in Engaging in the terms of both quality and service. Development of a To cater to a broad customer base, Mitsubishi 2 Jisho Residence created the “Five Eyes” quality con- trol system, which won the 2012 Good Design Residential Award. It includes “Check Eyes,” the company’s pro- prietary condominium quality management and per- Business That formance indication system utilized in “The Parkhouse” condominiums throughout Japan. Meets Wide- With the aim of providing an extra layer of luxury to the high-quality, high-value added “The Parkhouse” Ranging brand, Mitsubishi Jisho Residence launched “The Mitsubishi Jisho Residence does not focus on Parkhouse Gran” as a fl agship brand for the heart of building and selling box-like condominiums, Customer Needs the city in February 2013. but rather takes a keen interest in the quality of life provided to the customer by their home. Through the Residential Along with a focus on the quality of life, “The Business segment, we aim to Parkhouse” brand involves the creation of provide ideal living environ- PARK HABIO Shinjuku Eastside Tower products with an eye to the future. ments in concert with healthy This 761-unit large-scale lease condominium building pro- With the aim of embodying the value of vides premium communal facilities and hospitality features and fulfi lling lifestyles by devel- that go beyond those expected in ordinary rental condomin- Mitsubishi Jisho Residence’s “The Parkhouse” oping, marketing and leasing ium buildings. Signature features include a top fl oor swim- brand in the center of the city, “The Parkhouse ming pool and gymnasium. Gran” series was launched as a fl agship brand condominiums, single-unit The Parkhouse Harumi Towers in 2013. Built to “The Parkhouse” brand’s homes, and residential land A short 2.5km and 3.5km from Ginza and Marunouchi, respectively, The Parkhouse Harumi Towers is located in central Tokyo on impeccable specifi cations in the most sought- while engaging in renovation the water in the Harumi district of Chuo Ward. Offering a total of approximately 1,744 units, this twin tower 49-story condomini- um complex employs seismic isolation construction and has been accredited as an outstanding long-term tower residence. after city-center locations, the “Gran” series Custom-Built Housing Business activities as well as condomini- offers to its residents the highest level of luxu- um management and consult- Mitsubishi Estate Home Co., Ltd. provides custom-built ry living in spacious comfort. ing services for the optimal use housing featuring superior construction methods in We remain focused on managing the of real estate. At the same time, such areas as thermal insulation, seismic resistance, brand and aim to make “The Parkhouse” the Mitsubishi Estate operates and and durability as well as energy effi ciency and high leading brand in customer loyalty. Looking manages golf courses. levels of comfort thanks to the company’s proprietary ahead, we anticipate “The Parkhouse Gran” Aerotech barrier-free air-conditioning system. Moreover, series will continue to drive the overall brand in such areas as rental housing, hospitals, and stores going forward. as well as in residential subcontracting from new con- Revenue from operations (left scale) The Parkhouse Tsudanuma struction to remodeling, we are able meet all the vari- Yukiko Aoyagi Operating income (right scale) Kanade no Mori ous needs of our customers. Assistant Manager (Millions of yen) (Millions of yen) The Parkhouse Gran The Parkhouse Tsudanuma is located in a Brand/Customer Satisfaction Promotion Department Mitsubishi Jisho Residence Co., Ltd. 400,000 16,000 Minamiaoyama Takagicho portion of the Kanade no Mori large-scale The Parkhouse Gran Minamiaoyama multipurpose development project that is Takagicho is the fi rst project in “The currently in progress. Offering a total of 721 Parkhouse Gran” series, which offers seismic isolation condominiums, the 300,000 12,000 prime locations in the heart of the Parkhouse Tsudanuma will form part of an city, the highest standard and quali- expansive development site covering approxi- 2 342,823 ty in housing, and support for the mately 350,000m in front of the south exit
315,351 of Tsudanuma Station on the JR Sobu Line. 200,000 8,000 most luxurious level of living. Offering an exclusive Aoyama location, The Parkhouse Gran Minamiaoyama Takagicho places added emphasis 100,000 4,000 on privacy. With the exception of Shibuya Home Gallery some units, specially designed eleva- Shibuya Home Gallery aims to provide
4,792 tors (for which the company has a custom-built housing that utilizes advanced patent pending) deliver residents to technology to achieve the highest levels of
2,317 their private hallways, adding to the seismic resistance and environmental friend- 002012/3 2013/3 sense of a high-class residence. liness within an open and relaxed design. 12 MITSUBISHI ESTATE CO., LTD. ANNUAL REPORT 2013 13
Actively Promoting Development developing Logiport Sagamihara, the largest distribu- Commercial Property Development & Operations by Addressing the Needs tion facility in Japan, in collaboration with LaSalle of Both Tenants and Investors and Investment Management Inc. as well as the tenta- Maximizing Asset Value tively named Logiport Hashimoto. Investment Mitsubishi Estate’s Commercial Property Development & Investment Business employs a unique business Maintaining Income Gains and model. Under this model, the business cycle starts Securing Capital Gains through Timely Business with the development of offi ce buildings and other Sales of Assets types of real estate for investment. The Mitsubishi In general, real estate for investment generates sta- Estate Group leverages its wide-ranging business ble income gains (rental revenues) after completion. functions to maximize the value of the properties For this reason, such real estate does not have to be developed. These properties are sold at the highest sold immediately after completion. Instead, it can be Developing possible prices in the real estate investment market, sold when market conditions are favorable. In other and the proceeds collected through property sales are words, the seller of a property can decide on the Market Needs- used for new development projects. holding period for securing capital gains (profi t after 3 In April 2012, construction was completed on deducting the difference between the selling price Oriented Real Shinjuku Eastside Square. More recently, construction and all associated costs and expenses, including land of the Kojimachi Front Building was completed in acquisition costs and building construction costs). Estate for February 2013. This is the true advantage of Mitsubishi Estate in this In the meantime, to respond to diversifi ed real segment. The Company will continue to bolster the estate investment market needs, the Company is asset solutions capabilities required to maximize the Investment active in distribution facility development projects as value of real estate. well as office buildings. Having completed the Looking ahead, we will continue to capture new Purposes Nakano Shokai Tatsumi Center though a joint devel- business opportunities, thereby strategically meeting With excellent visibility along Kojimachi’s main thoroughfare, the Kojimachi Front Building Through the Commercial opment project with Mitsui & Co., Ltd. in February the socioeconomic needs for urban development 2012, the Company is currently making progress in while maximizing real estate asset value. offers superior access, being just a one minute Property Development & walk from Kojimachi Station on the Tokyo Investment Business, Mitsubishi Metro Yurakucho Line and four minutes from Estate is promoting develop- Hanzomon Station on the Hanzomon Line. The ment operations. Our basic north side of the building, facing the street, is strategy in this segment entails covered entirely by glass, ensuring effective the development of prime real use of light while imparting a strong sense of estate for investment purposes the building’s prestige. Moreover, the building that effectively accommodates is designed with a horizontal orientation, cre- ating a sense of unity with the city and the the needs of both tenants in the fl ow of pedestrians moving up and down the leased real estate market and street. investors in the real estate In terms of functionality, the building investment market. shows suffi cient seismic resistance in line with
Shinjuku Eastside Square the heightened expectations for safety from Located within the large-scale, approximately Logiport Sagamihara Front Place Nihonbashi tenants following the Great East Japan 3.7 hectare Shinjuku Eastside development Logiport Sagamihara is one of the largest distribution centers in Front Place Nihonbashi was specially designed as a highly- Earthquake. In addition, the building has project and directly connected to Higashi- Japan, and not only offers the advantages of location, connect- sophisticated environmentally friendly building, and is con- received certifi cations from fi nancial institu- Shinjuku Station on the Tokyo Metro Fukutoshin ing the Tokyo area to Western Japan through its accessibility to veniently located near the intersection of Showa-dori and Line and Toei Oedo Line, the Shinjuku Eastside the Metropolitan Intercity Expressway following the opening of Eitai-dori, just a one minute walk from Nihonbashi Station tions following aggressive efforts to ensure an project is an offi ce building capable of accom- the Sagamihara Aikawa interchange, but also is positioned to on the Tokyo Metro Tozai Line and Ginza Line, as well as the environmentally friendly building, with fea- modating more than 10,000 people. With a spur development in an area that has attracted considerable Toei Asakusa Line, three minutes’ walk from Kayabacho standard effective fl oor area of approximately tures that include the utilization of LED light- Revenue from operations (left scale) attention as a strategic base capable of covering the Tokyo Station on the Tokyo Metro Tozai Line and within walking 1,800 tsubo, its fl oor plate is the largest in ing and a system controlling minimal Operating income (right scale) Metropolitan area. In addition to boasting the strongest levels distance of both Mitsukoshimae Station and Tokyo Station. central Tokyo, and the building has an open- of seismic resistance, durability and quality, the design of the Construction is scheduled for completion in February 2014. outside-air volume. We are also committed to (Millions of yen) (Millions of yen) space green area that covers approximately facility factors in considerations for the environment. 1.3 hectares. Shinjuku Eastside Square was ensuring the comfort of those working in the 60,000 15,000 Construction is expected to reach completion in August 2013. completed in April 2012. building, including through the introduction of natural ventilation functions and the installa- 50,000 12,500 tion of aroma diffusers in the elevator halls.
55,809 Conveniently located near 40,000 10,000 We will continue to develop attractive
50,278 Kojimachi Front Building Mita Station on the Toei Mita Line and Asakusa Line, as well products that meet the needs of both investors
11,180 Located one minute on foot from Kojimachi Station on 30,000 7,500 as JR Tamachi Station, the Shiba and tenants. the Tokyo Metro Yurakucho Line and four minutes from Front Building and Tamachi Hanzomon Station on the Hanzomon Line, the Kojimachi Front Building are being devel- 20,000 5,000 Front Building is an eco-friendly, highly functional oped as offi ce buildings with a Daisuke Miyanouchi offi ce building (standard fl oor area approximately 200 focus not only on functionality Manager tsubo) that offers superior access. Sumitomo Mitsui 10,000 2,500 and comfort, but also the envi- Commercial Property Development and
1,609 Banking Corporation awarded the Company a gold ronment and added safety. Investment Department assessment for its environmental initiatives in February Completion of both buildings Mitsubishi Estate Co., Ltd. 2013, and the building received a gold environmental is scheduled for June 2014. 002012/3 2013/3 rating from the Development Bank of Japan. Construc- tion of the Kojimachi Front Building was completed in February 2013. Shiba Front Building Tamachi Front Building 14 MITSUBISHI ESTATE CO., LTD. ANNUAL REPORT 2013 15
Accelerating Leasing and In Asia, the Company established Mitsubishi Development Operations in the Estate Asia Pte. Ltd. in 2008 and is participating in International United States, the United Kingdom condominium and offi ce building development proj- and Asia ects in Singapore and Vietnam. After setting up a In the United States, Mitsubishi Estate owns large- representative offi ce in China in 2011, Mitsubishi Business scale office buildings, including the McGraw-Hill Estate newly established Mitsubishi Estate Building and the Time-Life Building in Manhattan, New (Shanghai) Ltd. in 2013. In China, we are actively York City. In 2012, the Company acquired 50 Beale participating in condominium development projects Street, an offi ce building located in San Francisco. In as well as the construction of multipurpose develop- Trilateral Global addition, Mitsubishi Estate is currently undertaking ments encompassing condominiums, homes, and approximately 30 development projects in 10 states, retail facilities in the cities of Suzhou, Shanghai, and Development including offi ce buildings, distribution facilities, and Chengdu. 4 homes. Leveraging its track record at home and over- System: United At the same time, the Company is aggressively seas, the Company will develop its real estate busi- expanding its U.K. development business in London, ness on a global basis in the years to come. States, United which is centered on the Paternoster Square Rede- velopment Project and the Central Saint Giles Rede- Kingdom, Asia velopment Project. In 2013, we acquired 1 Victoria Street, an offi ce building in London’s West End. In addition to its real estate Rockefeller Group International, Inc. (RGII), a leasing and development opera- core company in the U.S. operations of the tions in the United States and Mitsubishi Estate Group, focuses on the invest- the United Kingdom, the ment management and real estate develop- Company is actively expanding ment/holdings businesses, and is a key player its overseas real estate business in fostering the globalization of the Mitsubishi in Asia mainly through Estate Group. In the dynamic U.S. market, Mitsubishi Estate Asia Pte. Ltd. keeping ahead of numerous rival companies and Mitsubishi Estate (Shanghai) requires an enhanced base of personal con- Ltd. In this manner, Mitsubishi tacts and local expertise, as well as the will to Estate is developing its global continually promote the localization of opera- tions. operations through a trilateral It will soon be 24 years since Mitsubishi system comprising the United Estate began its capital participation in RGII. States, the United Kingdom and There have been a number of diffi culties in the Asia. intervening years, including the collapse of Lehman Brothers, but RGII has been able to meet and overcome every challenge it has faced. RGII boasts a local staff of more than 400, with many employees having several Central Saint Giles in London Offi ce Development (CapitaGreen) in Singapore decades of experience at the company. In line The McGraw-Hill Building in New York A joint redevelopment project with Legal & General, a major A joint venture office building project with CapitaLand With 51 fl oors above ground and fi ve fl oors below ground, the McGraw-Hill Building boasts total fl oor space of approxi- with the “As One Team” spirit, RGII is a key U.K. life insurance company, this complex covers a total Group, this project covers a site area of approximately mately 237,100m2. Located in Manhattan, New York, this offi ce building was completed in March 1972. Mitsubishi Estate fl oor area of approximately 66,000m2 and comprises offi ces, 5,500m2 and has a total floor area of approximately member of the Mitsubishi Estate Group and Revenue from operations (left scale) fi rst acquired an interest in the building in April 1990. retail shops and residences. Construction was completed in 82,400m2. Ground was broken on this project in 2012, with continues to promote localization and global- Operating income (right scale) April 2010. completion scheduled for 2014. ization of the Group as a whole. (Millions of yen) (Millions of yen) 80,000 20,000 Kentaro Suzuki Senior Investment Manager Rockefeller Group International, Inc. 60,000 15,000 Condominium Development in Chengdu 60,892 40,000 10,000 A joint-venture project with CapitaLand Township Pte. Ltd. of Singapore, this new-town project
42,108 covers a site area of approximately 2
20,000 8,371 5,000 75,000m , has a total fl oor area of 8,020 approximately 350,000m2, and boasts around 3,400 residences. Construction began in 2012 and is expected to reach completion in 002012/3 2013/3 2016. 16 MITSUBISHI ESTATE CO., LTD. ANNUAL REPORT 2013 17
Ginza Kabukiza The Ginza Kabukiza project is a grand renovation of the Kabukiza Theatre, a traditional arts hall in Architectural Design which Japan takes great pride. The complex combines the the- ater, which maintains a tradition- al Japanese architectural style in Investment Management & Engineering which white features prominent- ly, with a recessed 29-story mod- Business Business ern high rise.
Harumi Front Harumi Front is a large-scale Class A building boasting the Providing a largest standard fl oor area in Addressing the the district, and is located in Harumi, a well-known office Variety of building area within the three Needs of Society 5 central-Tokyo districts. Japan 6 Real Estate Investment Corpo- Specialized ration acquired the building through Abundant from Mitsubishi Estate in January 2013. Construction of Services for Real the building was completed in Experience as well Estate February 2012. as Superior Design Investment and Engineering Management Capabilities In its Investment Management At the core of Mitsubishi Business, Mitsubishi Estate is Estate’s Architectural Design offering wide-ranging services and Engineering Business are for both individual and institu- Mitsubishi Jisho Sekkei Inc. tional investors. For investors (MJS) and MEC Design
seeking the effective manage- International Corporation. MJS JP Tower Design Work on the Nan Shan Plaza ment of real estate assets, the engages in the design and JP Tower is a commissioned project for the rebuilding Project in Taipei of the Tokyo Central Post Offi ce. Construction on the The Nan Shan Plaza project currently under development Company’s services extend from administration of construction lower fl oors involved the adoption of a seismically iso- involves the creation of a large-scale complex that includes a the management of real estate and civil engineering projects, lated structure while maintaining a portion of the exist- bus terminal, commercial facilities, and offi ces in one of Taipei’s ing building, while the upper fl oors have a modern most prestigious locations. The project centers on a skyscraper investment trusts (REITs) to building renovation, and proj- glass façade. As a result, the building creates a new reaching about 300m and aims through the effective use of ects related to urban and urban landscape that offers a contrast of the old and water features and green areas to create an oasis within the city meet the needs of investors the new. as well as a center for exchange and bustling activity. who desire security through real regional development as well as estate investment over the long comprehensive consulting. MEC Completion of High-Profi le, Large- Expanding Overseas Operations in term to the management of pri- Design International is involved Scale Projects Southeast Asia vate funds to satisfy the specifi c in interior design administration Major architectural design and engineering projects Overseas operations currently include Mitsubishi needs of institutional investors. and construction projects. that captured the public’s interest and were completed Jisho Sekkei Architectural Design & Engineering in fi scal 2012 included Ginza Kabukiza and JP Tower. (Shanghai) Co., Ltd., which operates in Taiwan and Revenue from operations (left scale) Offering Industry-Leading Investment dates individual investors. This investment management Revenue from operations (left scale) In fi scal 2013, plans are in place to complete such China, where urban development is showing dramat- Operating income (right scale) Management Services to Meet Operating income (right scale) company manages the investments of Japan Real projects as the rebuilding of the Nagoya Tokio Marine ic progress. The company’s efforts paid off in 2012, Diversifi ed Investor Needs (Millions of yen) (Millions of yen) Estate Investment Corporation, a Japanese REIT (Millions of yen) (Millions of yen) & Nichido Building, maintenance work on the Osaka with the fi rm winning orders as a result of its partici- 6,000 2,000 8,000 To meet the specifi c needs of institutional investors, (J-REIT) specializing in offi ce buildings. Japan Real 20,000 Prefectural Police Academy (PFI), and construction of pation in a design competition for a large-scale com- Mitsubishi Jisho Investment Advisors, Inc. (MJIA) has Estate Asset Management has the longest history the Hiroo Garden Forest Tsubaki Residence. plex development project in central Taipei. among listed J-REITs, and it has maintained steady
formed fi xed-term private funds that invest in offi ce 19,932 6,000 4,500 15,000 19,568 1,500 Moving forward, every effort will be made to Mitsubishi Jisho Sekkei has won strong praise from 7,108 buildings as well as commercial (shopping centers), performance over the past 12 years. Thus, the Mit- secure architectural design and engineering orders for overseas for its high-quality urban and architectural leased residential properties, and distribution facili- subishi Estate Group is providing industry-leading
5,924 new construction and renovation projects, to address design, as well as its state-of-the-art environmental and 4,000 3,000 ties. Also, MJIA offers a broad range of investment investment management services. 10,000 1,000 changing needs, including for high-quality products energy saving technologies. In order to better promote 1,234 products, including open-ended, non-listed private Looking to the future, we aim to offer prime 1,190 and eco-technologies, and to further strengthen all these strengths in Southeast Asia, which has seen dra- REITs (Nippon Open Ended Real Estate Investment investment opportunities, including new asset-type 2,000 1,500 5,000 500 business fi elds, including construction management matic growth in the last few years, the Company Corporation) to satisfy the needs of investors who investments to any and all investors in Japan and
2,129 and district heating and cooling facilities. opened a representative office in Singapore in May prioritize stability and long-term investments. overseas as well as to contribute to the further
1,464 2013. From this location, the Company is actively devel- Meanwhile, Japan Real Estate Asset Manage- development of the real estate investment market. oping its business network and continues its efforts to 00 00 2012/3 2013/3 ment Co., Ltd. handles a listed REIT that accommo- 2012/3 2013/3 expand operations throughout Southeast Asia, including Malaysia, Vietnam, Indonesia, and Myanmar. 18 MITSUBISHI ESTATE CO., LTD. ANNUAL REPORT 2013 19
The Residence Lounge by Mitsubishi Jisho Hotel Real Estate The Residence Lounge by Mitsubishi Jisho, open from April 2013, is a one- stop consultation area offering to our customers a wealth of information and services related to housing, including services tied to leasing operations, con- dominium management, renovation projects, and the buying and selling of Business Services housing.
Improving Our March 2013 Opening of the Sendai Royal Park Hotel’s Meticulously “Chef’s Terrace” and “Mon Cheri” (Top) “Chef’s Terrace” is a new type of restaurant, featuring Brand Value and an open kitchen that combines the charm of Western, Responding to 7 Japanese, and teppanyaki cooking. 8 (Bottom) The “Mon Cheri” function room is based on a Expanding southern European nature-themed wedding concept. the Various Real Royal Park Hotel The Nagoya With a planned opening on November 1, 2013, this 153- Group Hotels room hotel is located in an attractive area only a fi ve-minute Estate Needs of walk from JR Nagoya Station at Meieki 3-Chome, Nakamura- In the Hotel Business, the Ward, Nagoya City. The concept of the project is to encom- Customers Mitsubishi Estate Group main- pass serious business facilities into a hotel, to provide a hotel where guests can conduct business. tains a network of seven hotels In the Real Estate Services in Japan located in Sendai, Business, Mitsubishi Real Estate Tokyo (Nihonbashi and Services Co., Ltd. and Mitsubishi Shiodome), Yokohama, Chiba, Jisho House Net Co., Ltd. closely Kyoto, and Fukuoka under the collaborate to meticulously Royal Park Hotels brand name. Royal Park Hotel Yokohama Royal Park Hotel respond to customers’ real 25th Anniversary 20th Anniversary Parking Ecology Network With the prospective opening estate needs. Leveraging its col- “PEN” of two more hotels in Nagoya lective strengths and informa- To contribute to global environ- mental efforts through parking and Tokyo (Haneda), this num- tion capabilities, the Mitsubishi CRE Strategic Support System (CRE@M) operations, Mitsubishi Real The Company offers total support for corporate CRE (corpo- ber will rise to nine. Building on Royal Park Hotels Estate Group provides a wide Estate Services donates a por- rate real estate) strategies, from consolidated real estate man- Royal Park Hotel The Haneda Anniversary Year tion of the proceeds from park- a management foundation that array of optimal solutions for agement to project operations and progress management. Royal Park Hotel The Haneda features a direct link to the Three Royal Park Hotels in the ing charges to tree-planting focuses on customer satisfac- International Passenger Terminal of Haneda Airport. Tokyo Metropolitan area will individual and corporate real programs. tion, the Mitsubishi Estate Featuring Japan’s fi rst transit hotel,* the Royal Park Hotel be celebrating milestone anni- estate utilization, brokerage, The Haneda is set to open at the end of September 2014, versaries between July 2013 Group will work with 315 rooms. Following a “Dream Box” concept, the and June 2014. To commemo- and leasing. to improve its Hotel aims to leave travelers with a memorable airport hotel rate this year of anniversaries, Real Estate Brokerage and Consulting from the integrated management of real estate to experience. hotels throughout the Group Services the operation and progress management of projects brand value * A transit hotel allows passengers awaiting connecting will be carrying out various while expanding fl ights to stay without having to clear immigration or cus- Royal Park Shiodome Tower special campaigns for their Mitsubishi Real Estate Services and Mitsubishi Jisho in promoting corporate real estate (CRE) strategies. toms. 10th Anniversary customers. Group hotels. House Net engage in wide-ranging operations relat- ed to real estate owned by individuals and corpora- Advancing the Leased Condominium/ Increasing the Brand Value of Royal larger. The study was based on 7,679 valid responses received from tions. These operations include purchasing, sales, Offi ce Building Management Support Revenue from operations (left scale) people who used applicable hotels within the previous year. For more Revenue from operations (left scale) Park Hotels through a Management brokerage for leasing services, and consulting servic- Business and Coin-Operated Parking Operating income (loss) (right scale) details, please see the press release of the J.D. Power and Associates Operating income (loss) (right scale) Focus on Customer Satisfaction Web site at: http://www.jdpower.co.jp/press/pdf2011/2011Japan%20 es for real estate utilization. Through brokerage ser- Lot Operations (Millions of yen) (Millions of yen) Hotel%20GSI.pdf (Japanese language only) (Millions of yen) (Millions of yen) The philosophy of the Royal Park Hotels, “Best for the vices for individuals, the two companies provide Mitsubishi Real Estate Services and Mitsubishi Jisho 30,000 3,000 30,000 1,500 Guest”, has been adopted by the entire hotel group to comprehensive support in real estate purchasing and House Net offer a variety of lease management sup- ensure customer satisfaction is always a top priority. Expanding “THE SERIES” Brand sales as well as in fi nding new housing. They meet port services related to leased condominiums and This approach has been well acknowledged by organi- offi ce buildings, and their customer base ranges from 28,299 THE SERIES brand strives to make the most of the the diversifi ed requirements of customers through a 27,209
20,000 2,000 20,000 26,085 1,000 25,654 zations in Japan and overseas, enabling us to win the unique features of its location and region. This brand nationwide network. individuals and corporate clients to asset managers leading rank in the 2012 Japan Hotel Guest Satisfaction In addition to providing various need-oriented of securitized real estate. We have a structure that offers sophisticated design and excellent hospitality at 1,058 SM Index Study conducted by J.D. Power Asia Pacifi c, a reasonable price. In fi scal 2012, The Fukuoka and investment proposals to individual customers, they enables comprehensive services covering everything 10,000 1,000 Inc.,* an organization specializing in research and The Kyoto made their debut. Each hotel has already 10,000 500 work to satisfy the wide-ranging needs of corporate from business plan formulation and product planning consulting related to customer satisfaction. This marks been widely acclaimed by a large number of patrons. customers in Japan and overseas through services to lease management after construction completion. the sixth consecutive year for Royal Park Hotels to win In November 2013, The Nagoya will open in front of ranging from real estate assessment, sales, and pur- Moreover, we provide our customers with informa- the top position in the ¥15,000 to ¥35,000 per night chase brokerage to consulting for effective utiliza- tion on leased properties according to their prefer-
474 Nagoya Station while The Haneda, with a direct link to (278) category. (57) 00 the international terminal at Haneda Airport, is sched- 00tion. In this manner, every effort is made to address ences, including those owned by Mitsubishi Estate. In * Japan Hotel Guest Satisfaction Index StudySM conducted by uled to commence operations at the end of September the diverse requirements of every possible customer. addition, we are promoting “PEN” automated, coin- J.D. Power Asia Pacifi c, Inc. between 2007 and 2012 Furthermore, they have established the CRE@M operated parking services, applying our extensive -10,000 2012/3 2013/3 -1,000 Royal Park Hotels ranked high in the segment of ¥15,000 to ¥35,000 2014. -10,000 2012/3 2013/3 -1,000 per night hotels with the most common guestroom space of 20m2 or cloud-type system to offer comprehensive assistance expertise in lease management services. 20 MITSUBISHI ESTATE CO., LTD. ANNUAL REPORT 2013 21
Business Development, Consulting & Solutions Group CSR Management / Operating Results
Leveraging the Resources of the Entire Group to Expand Business Opportunities in Proposal-Based Marketing Standing in the heart of Mitsubishi Estate’s strategic marketing structure, the Business Development, 22 CSR Management Consulting & Solutions Group works to foster deeper ties with clients through proposal-based marketing, which 22 Our Approach to CSR is conducted across the Company as a whole. Making full use of the company’s accumulated real estate devel- 23 Corporate Governance / Compliance / CSR Case opment, planning, and management expertise, the two departments that comprise this group are active in efforts to realize maximum value for their clients. Studies 24 Directors, Statutory Auditors and Executive Offi cers
Maximize asset Risk Funds Real estate efficiency management procurement investment 25 Organization CONSULTING 26 Operating Results
Determine Conduct Consider Real estate-related 26 Financial Highlights—Five-Year Summary Customers current research initiatives planning, status and analysis and proposals proposals and services 27 Financial Review 30 Consolidated Balance Sheets 32 Consolidated Statements of Income Proposal determination Implementation Consolidated Statements of Comprehensive Income
Analysis and review 33 Consolidated Statements of Changes in Net Assets 35 Consolidated Statements of Cash Flows SOLUTION 36 Notes to Consolidated Financial Statements
Building operation and Comprehensive building 53 Independent Auditor’s Report Real estate developmentReal estate investment Real estate liquiditymanagement analysis Construction Design and supervision CRE strategy support
s $EVELOPMENT METHOD s 2EAL ESTATE INVESTMENT s 2EAL ESTATE BACKED s /PERATION AND MANAGEMENT s %ARTHQUAKE RESISTANCE s 3INGLE UNIT HOMES s %NVIRONMENTAL ASSESSMENT s /RGANIZATION OF #2% PROPOSALS STRATEGY FORMULATION SUPPORT FINANCING SUPPORT PLAN ANALYSIS AND PROPOSALS ANALYSIS AND RENTAL AND AND RESEARCH INFORMATION s "USINESS PLAN SUPPORT s -ARKET RESEARCH AND ANALYSIS s 3ECURITIZATION s ,ONG TERM MAINTENANCE s &ACILITY